Palmetto: Read 204 User Reviews From Real Homeowners

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Megan Cottrell Grand Rapids, MI

Good experience with installation. Bad experience with customer service. I can't get on the app, and no one can tell me how to successfully set or re-set my password (link is not working). Customer service doesn't seem to be actually reading emails, and they told me my system wasn't approved to be turned on, even though I had multiple confirmations that it was and my intermediary told me so. Not impressed!

3 years ago

Reply from Palmetto

Megan, thank you for providing your feedback and letting us know about this issue. We apologize for any inconvenience this may have caused. We see that our customer experience team reached out on 7/8/22 via phone and email. Also confirmed successful sign into the app. Please let us know if you have additional questions. . Please contact us at (855) 339-1831 or by email at help@palmetto.com and we'd be happy to help you out.

Jul. 15th, 2022

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Clarice Anderson

Communication is awful. I still have no idea when my system will be hooked to the grid. My installation was done in one day mid December and I have been the one to contact Palmetto. Would be nice to know when my system will be operational.

3 years ago Edited January 10, 2024

Reply from Palmetto

Thank you Clarice for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to resolve your concerns shortly.

Feb. 10th, 2022

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Thomas Gardner Albuquerque, NM

my system was installed on 11/18/21. City inspector came out on 11/23/21 and red tagged the system. Finally, on 1/18/22, on the third try, the city inspector green tagged the installation. I was able to turn on my solar system on 1/26/22. If the installers were competent my system would have been on by 11/30/21. So it took an extra 2 months to utilize my system. That cost me an additional $155 in electric bills because of their incompetence.

3 years ago

Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We reached out and left you a voicemail.

Feb. 2nd, 2022

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Leysan Ayala-Carbonell Burlington, NC

They installed the panels, got paid and forgot. The panels have been on the roof of my house for 2 months and they still don't work. All the inspections have already come, Nobody tells me when they will be in operation. I have asked several agents and still without working.

3 years ago

Reply from Palmetto

Leysan, thank you for providing your feedback and letting us know about the timeline for your project was longer than expected. In addition to the communication concerns. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We sent you an update on your project via email today. Please contact us at (855) 339-1831 or by email at help@palmetto.com if you have any questions or concerns.

May. 18th, 2022

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Irene Palaita North Las Vegas, NV

Trying to get a hold of customer service for assistance is a joke!!! My HOA did not get the proper application completed by Palmetto in order to install the free patio cover.

3 years ago

Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. Regarding the patio cover, Palmetto does not offer these types of non solar services or items. We reached out today regarding your concerns.

Feb. 23rd, 2022

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jeff landis Youngstown, OH

Snow was not explained well enough after install no one has come back to explain anything. Now I find out not producing power when snow is on roof. also told did not have too climb up on roof too keep power working

3 years ago

Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue, Jeff. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to resolve your concerns shortly. In addition, we have emailed you a link to our blog post regarding solar seasonality.

Feb. 10th, 2022

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Alma Diaz Whitsett, NC

During the initial meeting they told us things that were not true. They also have terrible communication and people weren't on the same page about things.

3 years ago

Reply from Palmetto

Alma, thank you for providing your feedback and letting us know about this issue. We are unable to identify a project this could be related to. Please contact us at 855-339-1831 and/or send an email to help@palmetto.com with the name the account is under, your address, or phone number so we may better assist you. Thank you.

Oct. 7th, 2022

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Jade Alhambra, CA

Installation process is very slow. It's been half a year. The solar panel is not in service e, not even half way done and I have to start making payments. It's ridiculous

3 years ago

Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue, Jade. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. To ensure we communicate with you based on your account details, please contact us at (855) 339-1831 or by email at help@palmetto.com and we'd be happy to help you out.

Jun. 6th, 2022

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Joanna Bissell York, PA

The system isn't producing enough power for even half of our electrical needs. We feel lied to. We still have a high electrical bill and now a $40,000 debt.

3 years ago

Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue, Joanna. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to you as well.

Jun. 6th, 2022

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Lizeth Lopez Rojas Willow Spring, NC

Seems super nice people but they are taking more time that they promise and now they aren't responding with the current status. So I am not sure how to tate them after that

3 years ago

Reply from Palmetto

Lizeth, thank you for providing your feedback and letting us know about this issue. We are unable to identify a project this could be related to. Please contact us at 855-339-1831 and/or send an email to help@palmetto.com with the name the account is under, your address, or phone number so we may better assist you. Thank you.

May. 18th, 2022

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Sarina Brion Blanchardville, WI

Our solar system has been installed since March. We have had no contact from them, I have no idea what is going on, haven't heard from anyone.

3 years ago

Reply from Palmetto

Sarina, thank you for providing your feedback and letting us know about this issue. We apologize for the concerns you have had with the interaction with us. We see that you have been in recent contact with our customer experience team regarding your concerns. Please reply to the email that sent to earlier today if have an additional questions. Thank you

May. 18th, 2022

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Char schiedel

It's been 10 days. We still have not heard from an inspector. I chatted with someone. They said they would be reaching out. Still nothing.

3 years ago

Reply from Palmetto

Char, thank you for providing your feedback and letting us know the timeline has been longer than expected. We set a high standard for ourselves and are sorry to hear that standard was not met. We will be reaching out to provide an update shortly.

Apr. 14th, 2022

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Ian

Been installed for over a month and the system is not up and running.

3 years ago

Reply from Palmetto

Ian, thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out regarding your concerns shortly.

Jul. 19th, 2022

Palmetto Reviews

Summary of Reviews