Palmetto: Read 204 User Reviews From Real Homeowners

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ronald eades

It was explained to me that I would get a 26 percent rebate off my purchase. Which came to 54 050 dollars roughly 14,300 dollars. At my next tax year return . that was in 2020. But I don't get that amount zero zip. Because I don't make enough money and pay enough taxes to get this money. Not only will my monthly rate go up because it was written that if I don't sign over the 26 percent there's an add on my monthly payment goes from its current 203.10 to about 280 per month for 25 years. I am not sold that it it worth it for a 65 year old to take on that kind of debt to pay until I'm dead. And if I'm selling the house because it is a loan means buyer can't get the agreement transferred because it isn't paid for . look on as if rented ot leased. And they ask for proof of ownership. There is a tax credit good up to 3 years. So if I do come into some money then I can take it off my taxes but there is NO Money Given. no check past on to the owner of the solar panels. .. Don't get caught like me.

3 years ago

Reply from Palmetto

Ronald, Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to resolve your concerns shortly.

Apr. 14th, 2022

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Rocky Thompson Saint Petersburg, FL

In August I signed the contract for solar. It's the end of January and my first payment is due the first week of February and the system still isn't activated. The customer service is a mess, no one ever knows what's going on. Twice there were significant delays with all the red tape that's involved and each time it was Palmetto who dropped the ball with paperwork. I had to constantly follow up with them and if they told me they would have someone get back to me, they never did. Appointments were never kept as scheduled, and most of their communication is via text unless you call them. The only positive experience I've had was with the installation, the crew was great. Supposedly after the installation was complete, Duke Energy has 30 days to switch me over so the system can be activated, but that didn't happen. I called Duke Energy to see what the hold up was and was told Palmetto hadn't completed the activation paperwork. Bottom line is I'm going to start paying for the service before it's even activated and I was told that could happen by March but if not, to give Palmetto a call. So it's been 6 months since the process started and could be 7 months before I can activate the system. I would not recommend this company to anyone considering solar.

3 years ago

Reply from Palmetto

Thank you for providing your feedback and letting us know about your concerns. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to provide you an update shortly.

Feb. 2nd, 2022

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Gerald M Williams Pensacola, FL

My panels should have been connected the week of Jan 7th to the local power company. I was told that my panels WILL be operational before my 1st payment is due. And it's due 7 Feb. I spoke with a representative and she said I should do the work to find out why my panels are not connected yet. I explained to her the service I was promised and she RELUCTANTLY put me on hold and said by the end of this week. I did not have ANY confidence in your customer service at this time. I feel as if I will be hung out to dry during this process. I have been more than patient while waiting for my initial installation and if it wasn't for your quality salesman Collin...I would have moved on.

3 years ago

Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue. We will research what is happening and will reaching out to you to provide an update shortly. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us.

Feb. 2nd, 2022

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Tertia Keller, TX

Because I am not Theodore, and I do not own a house with Solar. I WORK for a Solar install company, and your customer service sucks. I've replied to the texts multiple times advising that you have the wrong number, and continue to receive updates for this poor man's system. IDK how y'all have been in contact with this customer regarding his project when my phone number is what is listed in your system. Poor man.

3 years ago

Reply from Palmetto

Hello Tertia, thank you for the feedback. We apologize for the inconvenience. Your number has been removed.

Apr. 25th, 2022

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Katie Grise Riverview, FL

We're over 100 days since we signed our contract, our panel installation failed inspection and we're currently waiting for re-inspection with no end in sight. We're now paying both our solar bill and our electric bill. This is not what I signed up for. Our sales agent, Ashley, has been amazing but can't get a straight answer for us.

3 years ago

Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. I understand the timeline is longer than expected. I see that the inspection has been completed and we have submitted to the utility for permission to operate. We have reached out to you. Once we have additional details we will be in contact.

Feb. 23rd, 2022

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Jaime A Reyes North Las Vegas, NV

It has been 13 months since installation and my system has stop producing energy twice1st time happened about 3 months from installation and I had to wait about 6 to 8 weeks for inverter replacement

3 years ago

Reply from Palmetto

Jaime, thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We see that our service team is working on your case and sent updated information to you. We will be reaching out regarding your concerns shortly.

Jul. 29th, 2022

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Christine Golchuk

I've had the solar on my roof for over 4 months and still not hooked up. I'm not sure how long the process is but I don't get much communication other then me reaching out for answers

3 years ago

Reply from Palmetto

Christine, thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out regarding your concerns shortly.

Jul. 19th, 2022

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Ana Little Blue Bell, PA

They promised the Solar panel will be working with our electricity provider before we were getting billed for the solar panels. That's not true, now we're being billed for solar panels that aren't doing anything.

3 years ago

Reply from Palmetto

Ana, thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We have contacted you and left you a voicemail recently with an update on your project. We also sent a follow up email. Please let us know if there is anything we can assist with. You can contact us at (855) 339-1831 or by email at help@palmetto.com and we'd be happy to help you out.

Jun. 30th, 2022

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Mariah Dimm Lancaster, PA

Absolute worst customer experience I have ever had. My panels have been installed in August and according to Palmetto, we are waiting on Permission to Operate from my utility company. I was originally told Palmetto submitted for PTO on 10/13… I speak to another Palmetto rep who tells me PTO was submitted on 10/18. They have made up stories and lies throughout the whole process. I finally call my utility company and they tell me they still have not received the signed certificate of completion from my solar company. At this point I don’t even want these panels anymore. Signed the contract in May and we are almost in November and I have yet to be able to use the panels that have been sitting on my roof for 2 months now. They put the blame on everyone else because they are not diligent in their efforts or process’. The only “good” thing is they agreed to pay my payments until I am up and running. They paid October's and I got a bill for November saying they will automatically withdraw it from my account. I contacted the VP who said they “forgot” to submit to have this payment taken care of but will get it done.

3 years ago

Reply from Palmetto

We are sorry to hear about our customers experience and the misinformation. Signatures were requested from the customer on October 12th, which included the documents needed for the utility company. We were then able to submit and receive confirmation from the utility company that they are in the review process on October 18th. Once we receive authorization to operate, we will be able to activate the system! The customer advocacy representative will continue to keep the customer updated!

Oct. 28th, 2022

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maja s Columbus, OH

I have absolutely no faith in this company. I think the tactic is to get your solar panels installed make it seem smooth and seamless and then completely fail to have an inspection done to actually get use out of said panels. If you have to contact customer service multiple times a week for over a month now to be told the same exact thing “we will send a message to the scheduling team”. This does big fat NOTHING as I have yet to hear from anyone on that end of things. When asking to speak to supervisor I was told one would call back within 48 hrs and no one did (of course ). Even if they said we are low on inspectors it may be awhile I would understand (wouldn’t be happy but would at least know what is happening) because at this point I am paying for useless black squares on my roof that are supposed to be helping me SAVE money.

3 years ago

Reply from Palmetto

Maja, thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out regarding your concerns.

Sep. 7th, 2022

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Dan Barie Canonsburg, PA

I’m not happy with the “service after the sale”! My system was installed in late May or early June—perfect for the summer months of sun, BUT it is still not operational at this point in time. Therefore, I am paying for something that should be paying for itself. I am very dissatisfied with the service and the response time, and at this point in time (August 26, 2022), I still do not know when my system will be fixed. In good conscience I cannot and will not recommend Palmetto to anyone in my sphere of influence!

3 years ago

Reply from Palmetto

Dan, thank you for providing your feedback and letting us know about this topic. We set a high standard for ourselves and we are sorry to hear that standard was not met in your interaction with us. We will contact you regarding your concerns shortly.

Aug. 26th, 2022

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Tina Biggert Oak Harbor, OH

Panels STILL not energized but were installed over 3 months ago. We can't seem to get any answers from Palmetto or Commonwealth Emergy

3 years ago

Reply from Palmetto

Tina, thank you for speaking with me today. Once receive permission to operate from Toledo Edison we will reach out.

Jul. 15th, 2022

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Shahla Hebets Denver, CO

Our solar panels were installed in mid November and our solar panels still aren't active despite us regularly calling Palmetto and Xcel.

3 years ago

Reply from Palmetto

Shahla, thank you for providing your feedback and letting us know about the timeline for your project was longer than expected. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. Congratulations! I do see you have received permission to operate from the utility and your system has been energized. Please contact us at (855) 339-1831 or by email at help@palmetto.com if you have any questions or concerns.

Feb. 17th, 2022

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Jose Castillo

It's been more than two month since the system was installed and it still hasn't been activated to work.

3 years ago

Reply from Palmetto

Jose, thank you for talking with me today. Once the utility provides permission to operate, we will be in contact with you to turn on your system.

Apr. 14th, 2022

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Rebecca Bowles Statham, GA

Our electric bill has done nothing but gone up since our solar panels have been installed

3 years ago

Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue, Rebecca. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to you as well.

Jun. 6th, 2022

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John Wells

Nothing but problems, they've been to our house twice and still don't have the system running

3 years ago

Reply from Palmetto

John, thank you for the feedback and speaking with me today. Once we have additional updates we will reach back out.

Apr. 14th, 2022

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Ricardo Espinoza Conroe, TX

My system was installed and never turned on. Non functional

3 years ago

Reply from Palmetto

Ricardo, thank you for providing your feedback and letting us know about this issue. We are unable to identify a project this could be related to. Please contact us at 855-339-1831 and/or send an email to help@palmetto.com with the name the account is under, your address, or phone number so we may better assist you. Thank you.

Oct. 7th, 2022

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Steven Miller

It's been over One month and my solar panels to her not up and functioning yet

3 years ago

Reply from Palmetto

Steven, thank you for your feedback. We are unable to identify a project this could be related to. Please contact us at 855-339-1831 and/or send an email to help@palmetto.com with the name the account is under, your address, or phone number so we may better assist you. Thank you.

Apr. 14th, 2022

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Ronda lewis Argyle, MO

Received panels over a month ago still not in service though

3 years ago

Reply from Palmetto

Thank you for providing your feedback and letting us know the timeline has been longer than expected. We set a high standard for ourselves and are sorry to hear that standard was not met. We will be reaching out to provide an update shortly.

Feb. 2nd, 2022

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Karin Heilgeist Dixon, IL

crazyandes4@yahoo.com

3 years ago

Reply from Palmetto

Karin, thank you for letting us there is a concern. We see that you have been in recent contact with our customer experience team regarding your concerns.

Oct. 7th, 2022

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A Ansel Toledo, OH

Not getting replies to concerns, issues not addressed

3 years ago

Reply from Palmetto

Ann, thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out regarding your concern shortly.

Jul. 29th, 2022

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Jesus Garcia Wayne, MI

Slow and log transition from one step to the other.

3 years ago

Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue, Jesus. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to you as well.

Jun. 6th, 2022

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Socorro Zalduondo Kissimmee, FL

System isn't working jet and I am being billed for it

3 years ago

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Jimmy Guaraldi San Jose, CA

Signed my contract in may and we’re now in December. MY SYSTEM IS STILL NOT ACTIVE! Go with a local company!

3 years ago

Palmetto Reviews

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