Palmetto: Read 204 User Reviews From Real Homeowners

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Verified Customer

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Randy Langford Tolleson, AZ

The converter unit installed was not verticle and I requested that to be straightened which they did(very vesible) to the eye. This should have been fixed without asking. I received different answers to my questions when speaking with the help desk. Inspections were done and I was aware before this was communnicated to Palmette an numerous occasions. The the installers installed the breakers they had left out 3 blank covers to cover the holes...which this casued the install not to pass. I went down to the hardware store to purchase 3 blank plates and installed myself, took pictures and sent to Palmetto. Also had to send pics of the failed inspection notificataion and passed inspection on multiple occasions. I was doing some of there work for Palmetto which I should be need to.

3 years ago

Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue, Randy. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We appreciate you advising us so we can provide the proper feedback to the appropriate departments.

Jun. 6th, 2022

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Verified Customer

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Eric Russell Pittsburgh, PA

I'm satisfied so far with my solar panels and the installation. However, I'm disappointed with the Ambassador program because my rep is telling me that a person I referred doesn't qualify me for the award. He told the person (my immediate neighbor) to speak to me. The neighbor spoke to me, and then decided Palmetto was the right company for him. I told my rep about this conversation weeks before the panels were installed, and now my rep is saying this doesn't count.

3 years ago

Reply from Palmetto

Thank you for providing your feedback and letting us know about the concern with the Ambassador program. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to discuss your concerns shortly.

Feb. 3rd, 2022

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Anne Onomys Lancaster, PA

The process is entirely too long and there is lack of communication between phases of the project. I had my panels installed for 2.5 weeks now. I have not heard anything about getting the final inspection complete and when I follow up am told there is nothing they can do.

3 years ago

Reply from Palmetto

Anne, thank you for providing your feedback and letting us know about this issue. We are unable to identify a project this could be related to. Please contact us at 855-339-1831 and/or send an email to help@palmetto.com with the name the account is under, your address, or phone number so we may better assist you. Thank you.

Sep. 22nd, 2022

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Verified Customer

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Daniel Hanf

Everything goes smooth and as they have laid it out until there is a problem. Then they ghosted me. Nobody will return a phone call. Nobody wants to speak to me. Nobody wants to tell me what is going on and how we are going to fix the problem. I have an incomplete and non-active set of solar panels on my roof and nobody at Palmetto seems to care.

3 years ago

Reply from Palmetto

Daniel, thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We see that our customer experience team reached out recently. We reach back out shortly.

Jul. 19th, 2022

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Melinda Winston-Salem, NC

The panels themselves are wonderful no problem there its been the long drown out process dont seem to be organized,lack of comunication still not up and running cant connect with the right people to get things done not satified yet thank you!

3 years ago

Reply from Palmetto

Melinda, thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to resolve your concerns shortly.

May. 13th, 2022

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Verified Customer

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William Robert cox

Terrible customer service failed to provide solutions to my issue always said they would call me back and never would. Took over a month to get an inspection completed. I'm about a month and a half after install and my solar is not active. The install crew was awesome and so was the rep who I got the solar from.

3 years ago

Reply from Palmetto

William, thank you for providing your feedback and letting us know the timeline has been longer than expected. In addition to the lack of communication. We set a high standard for ourselves and are sorry to hear that standard was not met. Please contact us at (855) 339-1831 or by email at help@palmetto.com and we'd be happy to help you out.

Apr. 14th, 2022

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Verified Customer

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Stroud Parrish, FL

Very persistent. I work in the medical field. I don't have time to drop everything and schedule installation. Now I'm waiting for inspection and have lost pay waiting for this to be completed.

3 years ago

Reply from Palmetto

Jeffery, thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out regarding your concerns shortly.

Jul. 19th, 2022

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Harvey S McClanahan Jr Fort Worth, TX

They come in make promises they can't keep our should not of said. Then they don't educate the client about getting the right electric company to buy back the power. Very disappointed in the way this was done altogether.

3 years ago

Reply from Palmetto

Thank you for providing your feedback, Harvey. We apologize for any miscommunication. We will be reaching out to you to address any questions.

Mar. 3rd, 2022

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Verified Customer

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Harlan Lanou Port Saint Lucie, FL

The initial installation was fine, but workers have been back 4 times now to make adjustments and we are not up and running yet! Installation starts on Dec. 29.

3 years ago

Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue, Harlan. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to resolve your concerns shortly.

Feb. 17th, 2022

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Verified Customer

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Matt Polaski Parrish, FL

I am paying for solar panels that are not yet activated. The whole point is to offset the cost of electricity, not pay full electric and solar panels!

3 years ago

Reply from Palmetto

Thank you Matt, for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. I see the current step is inspection. However payments for the solar panels are not due at this time. We will be reaching out to resolve your concerns shortly.

Feb. 10th, 2022

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Darin Hunt Lapeer, MI

We started this process over 6 months ago. Finally installed 3 weeks ago and still waiting on inspection. Not able to test system and see if it saves us money. Looks like will still be paying DTE for electric and will be paying for the solar panels at same time. I was told would receive $ 500 for being a Veteran and then found out it was put in to total cost which at $70,000 that does nothing. Could have used that to help with double payments while waiting for system to get turned on. My wife is not happy. Making me look bad.

2 years ago

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Verified Customer

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Benjamin Jewell

Solar installed. Failed inspection. Installed June 2nd and haven't been able to put it in service yet and it is July 15.

3 years ago

Reply from Palmetto

Benjamin, thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out regarding your concerns shortly.

Jul. 19th, 2022

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Tolu Ajayi Fall River, MA

There are some stuff that needs to be worked on, like the agent made a promise that is not fulfilled yet, if he does I will update this review.

3 years ago

Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We have one of our specialist helping to resolve the concern. Once we have an update we will be reaching back out.

Feb. 23rd, 2022

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Luz wimberly Florence, AZ

Haven't had a great experience for my first time since i was told I had to pay 200$ for them to come and check out there problem

3 years ago

Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to resolve your concerns shortly.

Feb. 3rd, 2022

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April

Really unclear who I am supposed to get a hold of/my status and next steps easily. Install people were great.

3 years ago

Reply from Palmetto

April, thank you for your feedback. We are unable to identify a project this could be related to. Please contact us at 855-339-1831 and/or send an email to help@palmetto.com with the name the account is under, your address, or phone number so we may better assist you. Thank you.

Apr. 14th, 2022

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Verified Customer

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Thomas Gorman Cedar Springs, MI

I feel like my system is way under performing. I have been trying to wait to review but I have seen no improvement.

3 years ago

Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to resolve your concerns shortly. In addition, we have emailed you a link to our blog post regarding solar seasonality.

Feb. 23rd, 2022

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Jacqueline McKinley Pittsburgh, PA

We are having an issue with a leak and have been waiting weeks for someone to come look at it.

3 years ago

Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue, Jacqueline. I have reached out for an update on your concern. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to resolve your concerns shortly.

Feb. 17th, 2022

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Verified Customer

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Mary Thomas

I had a great experience with the set up. Not much contact since.

3 years ago

Reply from Palmetto

Mary, thank you for the kind words and feedback. If you have any questions please contact us at (855) 339-1831 or by email at help@palmetto.com and we'd be happy to help you out.

Apr. 14th, 2022

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Wilbert Goytia Rowlett, TX

No one has call me I don't even know if my system is working lm a bit confuse

3 years ago

Reply from Palmetto

Thank you for providing your feedback, Wilbert. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. I do see that your system is on and producing. I have resent the monitoring app invite to you as well. We will be reaching out shortly.

Feb. 17th, 2022

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Aline Gaff Henderson, NV

This has been in the works since Nov and its still not up and running,

3 years ago

Reply from Palmetto

Thank you for providing your feedback and letting us know about the timeline for your project was longer than expected. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. Congratulations! I do see you have received permission to operate from the utility and your system has been energized. Please contact us at (855) 339-1831 or by email at help@palmetto.com if you have any questions or concerns.

Feb. 9th, 2022

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bob grope Haslet, TX

no info about how system to be installed

3 years ago

Reply from Palmetto

Bob, thank you for providing your feedback. If you are wanting a copy of your engineering design. Please contact us at (855) 339-1831 or by email at help@palmetto.com and we'd be happy to send out. Thank you

Sep. 22nd, 2022

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Cindy Johnson Canton, GA

Several scheduling issues during the install

3 years ago

Reply from Palmetto

Cindy, thank you for providing your feedback and letting us know about your concerns with scheduling. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. Congratulations! I do see you have received permission to operate from the utility. Please contact us at (855) 339-1831 or by email at help@palmetto.com if you have any questions or concerns.

Jun. 16th, 2022

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Philrandal Reidsville, NC

My Solar Panels, even - though everything is ready my system h not been activated!

2 years ago

Palmetto Reviews

Summary of Reviews