Meraki Solar Reviews

I was contacted multiple times right after my install to leave a review. I wanted to wait until I had time to see how well it worked, how well the support was if I needed it. So here we are 1 year later. While I do like my solar system, I would NOT recommend this company. I asked about specific things I would be able to see via the app and system capabilities. I was told I would have....I did not. First was the consumption meter (aka Import/Export). After asking about it once I realized I did not have those capabilities I was told they do not install those pieces. I have added it since, but did it myself for ALOT less than I'm sure they would have charged me now that they started installing these meters. **Don't do this yourself unless you are knowledgeable about electrical circuits as it can kill you** Another issue was app access. I was told I could see all my panels and equipment so I can see what they are producing. After the install and it went live I received the email for the app access and SolarEdge instructional videos on the how to use/understand. I noticed I did not see nearly as much info as the what the video was showing. When I contacted Meraki I was told that they don't provide access to the full view. At one point I had an inverter get delivered to my house. Had no clue why until I called Meraki. They told me one of mine was not working and they would replace it. Someone would contact me in the next day or two to setup a time. Went smooth enough...but zero communication from my "monitoring" company. Next was when I received a $100'ish bill one month and then a $300+ electric bill. When I called and asked about it. They were looking and said the panels on one side of my house were underperforming and possibly being blocked by the trees. Wow....thanks for letting me know "monitoring" team. Took care of the trees and washed the panels...back to producing like it should. Meraki will NOT give you "Full Access" to YOUR monitoring dashboard. You will only get "Dashboard" level and it will only should you how much your system produced total. Had to fight with them for "Full Access" and finally got "Dashboard + Layout" so I can see my panels. I still want "Full Access" so I can setup alerts and see the charts for the system. Their excuse is that is only for them because I can change something and it would affect the system. "Full Access" only gives FULL monitoring access, not system administration. In hind sight, I would totally get a solar system again, just not with Meraki.

Love the system, installation team was great yes we pay some higher FP&L bills at times. Also like others on the review we were told the tax incentives were refunds to give to our loan company to keep our payments at the current level so they would not increase within the first 18 months. So do not come back with your standard reply on my review that I have added to my review "Can you please contact our One Stop team at (xxx) xxx-xxxx or email onestop@merakisolutions.com to provide more details? We would sincerely like to better understand your situation and assist you in the best way possible."

Does not honor warranty on timely fashion. Lots of lip service about being in a queue and parts being on back order but im going on six months of broken solar and no sense of urgency to repair on the part of Meraki. I would recommend that any customer signing with Meraki get it in writing that repair will happen in one months time or the customer has the option of outsourcing the warranty work without it breaking the warranty contract from Meraki.