Meraki Solar Reviews

We found almost non-existent communication with the company and we found that they were more concerned about following artificial protocols that they had designed and set up, rather than actually getting the job done. The right hand didn't seem to know what the left hand was doing. Meraki needs to provide more updates to the actual consumer. There was very little communication and on our project they changed what they call the Project Advocate five times on our project. I don't know why they did that, but it resulted in a greatly reduced flow of information to us and we were the ones that needed to know what was happening and we didn't them. But the salesperson saved the project by going above and beyond the duty to get things straightened out. Very good salesperson. Installation went terribly poorly. We're both professional engineers and Meraki's engineers designed the system incorrectly- designed it at an incorrect capacity. When they did the installation, they did not provide the correct diagrams to the installers. There were quite a few problems, and then when they installed it, they made a number of fillers in the installation. It did not pass inspection and we realized what was happening the entire way, we kept correcting them, but they weren't listening very well. Fnally, it was all completed after we made a number of corrections to them and told them what to do. I felt funny about that, I thought they really shouldn't have to have a customer tell them how to do their job, but we finally were able to tell them enough that they got it done correctly at the end. It took several tries and almost six months.

I was told the product would replace our electric bill. It did not the bill remains high. After multiple calls a month over many months trying to get our system evaluated we were told the problem was the trees and our yard. Our salesman did not mention that the trees would be a problem and we were told that we need to cut them down we did so to the tune of $7,000 out of our own pocket. I had complained to my friend who referred me to Morocco and he told me he was told the same thing yet maraki paid to have his trees cut down. I asked maroki for a reimbursement and was denied. I was also encouraged by our salesman to buy more product than what we needed that if we produced more than we used we would be getting a check from the local electric company. That never happened the electric bill remains very high. Doing business with with meraki has caused a great strain on my marriage. My wife was opposed to the deal and was especially offended at spending seven extra $7,000 to cut the trees down . A 40 years of marriage this decision to go with meraki I regret the most. After many months of voicing my concerns and displeasure I was told by the company the problem was simply the weather of which there's nothing that they can do about. I've had multiple acquaintances inquire about the product and I have discouraged them all because of the horrible experience that me and my wife have had and the great expense that it has cost us. We are now stuck with a high solar payment and a high electric bill of which puts again a great strain on my family's budget. After so long a time and so many attempts at getting satisfaction my wife and I simply became so discouraged and frustrated that we have just simply given up..

Was told I would have power in event of an outage. Specifically asked about this and was told I just had to contact the power company. Found out after talking to others that he calculated my needs wrong. I already had LED lights and a smart thermostat, so he underestimated what I really needed. Was paying on average around $300 a month for power. This system was suppose to be a 70% system and yet I still pay $200+ a month. I've even replaced my A/C ducting completely and added a mini-split unit to make more efficient cooling. I am now paying more every month than I would be if didn't have solar. I was told I would get $7.5k tax credit, but when doing taxes, was told by multiple sources that that money isn't an actual refund. It just stays as a "credit" that funds are pulled from in event I were to owe on taxes. This has been the worst decision I have ever made. Get random salesmen that stop by, but when I express my dislike in system they just hand me a sales card and want me to refer them to other people. Why would I refer a company that I feel screwed me over. One of my close friends use to be a salesman for you guys and he left because of similar reasons.

I think Meraki Solar has a major communication problem between different departments. Like the right hand doesn't know what the left hand is doing. A lot of times they'll show up, I had no idea they were coming. They have put the panels on in the back, they should have been in the front. So I've had a lot of issues with Meraki and even to date, maintain because my panels are still not working.

I was misled. I was told that my tax refund would be able to help you down on some of the loan. What they faul to tell, is that the money is not given out all at one time. It is given out over three years. Because of this my payment will increase over forty dollars in January. I was told that I would have to pay down $8000.00 in a year or the increase will take place. I wish I was the type of person who had $8000.00 extra dollars lying around.

The installation of this solar panels was excellent and quick. The installation of the HVAC system was very ineffective and the people didn't know what they were doing. The installation of the electric was very good and quick and knowledgeable.

I'm paying $125/month to save an average of $35/month. Definitely not worth it. I'm really disappointed. I realized it was unrealistic to expect to pay nothing. But my bill averaged $100 a month before, now I'm paying $80, plus the $125 for the panels!

Their customer service and follow through on what they initial what they initially said that they were going to do, um, it's not what it is. They haven't followed through with what they promised was going to be done and I'm still waiting for somebody to get back with me on some of the things I need to be corrected.

My solar panels blew over during the hurricane and when I called to tell them they need to replace Mr. damage and they said it was not their responsibility. So I am very angry with the company and they're still not there to replace my panels after my roof got installed last week.

The rep lied and said that the panels were new-fangled and stored energy and my home would be able to use electricity even in a blackout. Lie! Then the company refused to take responsibility for his lies. If I had known then what I know now, I would never have had the panels installed.

They don't follow up with you, and they don't tell you the truth. Installation was perfect. The installation team is great. It's great equipment, they just lie to you. 26% tax credit is a non refundable tax credit, inlike what they told me.

I wouldn't go with this company again. They stole $10,000 from me and if I had to do it over again, I'd have it taken off my roof. They're the worst company I've ever worked with.

We still have an electric bill between $150 and $250 a month during the summer even after adding 8 additional panels that we were told would fix that.

Can't rate them lower. The company fried an existing system and refused to make it right ultimately. Poor communication skills upper management is inaccessible.

Two people came to my front door today. I don't usually answer the door for anyone unless I recognize them. But the man was wearing a yellow reflective vest, so I thought they were from the local FPL electric company in Pensacola. As it turns out (so they claimed) they were trying to recruit me to let Meraki install solar panels on my roof. They both tried to explain how the process works, but it was way over my head. I reasonably asked them if they had any literature or a website where I could slowly read to understand what they were attempting to explain to me. I was very suspicious of them when they said they didn't. That is really bad! They asked me if I'd give them my most recent electric bill. I kindly told them that I had no idea who they were and that for all I know they might be scammers! Hell no I'm not going to give total strangers my electric bill. It was cold outside, only 54 degrees and I regret freezing for the 30 minutes that they kept pressuring me to give them my electric bill. Multiple times they tried to sell me on the scheme, by attempting to scare me that my power bill would skyrocket 65% over the next few years. The woman said that if I allowed Meraki to installed the power panels on my roof (she said I would likely qualify), that my monthly electric bill would likely be about $250 and be locked in for the next 25 years. I explained to her that even though my electric bill was $325 a month in the hot summers months, it was only $80 during the winter months. So on average I am only paying roughly $200 a month, which doesn't justify installing the solar panels. They tried to pressure me again, by scaring me with soaring power bills in the future. There are watchdog citizen's groups to protect the public from price gouging. The power bills can only increase in step with inflation. It's certainly not worth all the trouble to have solar panels installed on my roof, which I told them would add a bunch of additional weight to my roof, which over time could cause problems (and leaks). Also, if I need to have my roof replaced or worked on, I would have to pay the extra cost to have the panels removed and replaced. I kindly told them that I am leery of contracts and anything that involves money, especially when someone else stands to profit at my expense. I told them that I likely wouldn't be interested. They said they'd come back in a month. I then kindly told them that I am not interested, and didn't want to waste their time, so they didn't need to come back. They didn't like that one bit. They said they hoped I didn't feel like they were pressuring me. You're kidding right? They sure as hell did pressure me. I couldn't believe they didn't have any literature to leave with me, so that I could make an informed decision without them putting me on the spot, and trying five times to explain it all to me. I told them the truth, that it sounds too good to be true, and I simply couldn't understand the process they were attempting to explain to me. When they finally thankfully left, I went online and searched for "Meraki net metering scam" and right away a bunch of webpages with warnings appeared. I won't open the door if they return. For all the headaches involved—the legally binding contract that I would have to sign (I absolutely hate contracts), a credit background check, extra weight on my roof, no real savings on my monthly power bill, and being enslaved contractually to some private company for the next 25 years—I'd have to be a fool to sign any contract and go alone with their scam. It is a scam from all that I have read online. With my present situation of paying FPL directly, if money becomes tight I can always use less electricity to lower my monthly bill; but if I sign a stupid contract with Meraki, then I cannot do that and I am enslaved to pay them the contractual amount or else end up sued in court by the company. No thanks Meraki, I'll stick with the electric bill from the power company!

I can't get a hold of you to describe how the installation process went at your home. It was shoddy.

The first year I saw some savings but after that I'm paying virtually the same as not having it.

Bad customer service and it's overpriced and left with another debt I didn't need.

Impressed with sales and installation personnel. Wish we had more sunny days!

They are extremely overpriced and they lie about refunds and the loan goes up

They do not tell you everything you need to know.

Our electric bill is still in the hundreds each month