Name: TriSMART Solar
Rating: 3.4

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Verified Customer

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Anthony Jarrell, TX

It's user friendly. It's very easy set up and very easy to use. They are very responsive.

1 year ago

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Skyler El Paso, TX

The insulation process was good. They didn't clean up after themselves very well. There was a lot of debris left over. Equipment was great. Everything worked well and we liked that we could access our information.

1 year ago

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Apolonio Zuniga Jr Alamo, TX

We are experiencing lower utility bill from our electric company. That makes me happy.

1 year ago

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Evan Koch Boerne, TX

Responsive and friendly. When a repair was needed it was fixed within a few days.

1 year ago

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Stacey Murray Fort Worth, TX

Great customer service. They were of great help and made the process smooth and easy

1 year ago

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Benjamin Orozco

Took a very long time to setup Solar Panels. Took a few months to get to the problem of why the panels were not reporting productivity. Underperformed the first year. I am a really laid back person and this purchase to install to keep maintenance... so SUPER STRESSFUL

1 year ago Edited January 10, 2024

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Janice young Rowlett, TX

Communication has always been a challenge, my panels don't produce enough - I got a 550 and 475 electric bill for June and July

1 year ago

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Karen Thompson San Antonio, TX

James S was really helpful and I love recieving, on average, $5.00 electric billx

1 year ago

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Timothy San Antonio, TX

They take a while to get back to you. The thing gets knocked off line sometimes and I have to go outside and realign it.

1 year ago

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Larry Tucson, AZ

Very accountable and accommodating. They were with me through the whole process.

1 year ago

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Vivian Edinburg, TX

Installation went very well. I've been pleased with the product. Excellent. I have had a very good experience.

1 year ago

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Jessica Del Rio, TX

It was fairly easy to install the panels. No issues with the product. I wish it wasn't so expensive. I tried to get out of my contract but wasn't able to prior to installation and I'm disappointed about that.

1 year ago

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James Gainesville, TX

He really didn't do a good job installing the panels because he messed up and we had to have someone come later and fix it . He didn't hook it up to my panels correctly. They are not trustworthy, they lied.

1 year ago

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Jennifer Ahr Converse, TX

Great experience from start to finish. They made it so easy and gave updates the whole way

1 year ago

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Raymundo Rodriguez LA Joya, TX

The representative I spoke with was very helpful, but a technician was supposed to come check my system and they were not sent.

1 year ago

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Mark E Hutchinson Pflugerville, TX

Communication was terrible on when things would happen and that put things off schedule for finalizing the install of my solar panels

1 year ago

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Chuck Collins Boerne, TX

Poor communications. Poor project management. Poor scheduling. Not enough staff. Uneducated/inexperienced sales personnel. Installers were great.

1 year ago

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Rebeca Aguilar Hewitt, TX

They where very informative and did not feel like they were making you buy the system.

1 year ago

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Michael Keller, TX

Amazing support. Has an issue after installation and they came out right away. No hassles.

1 year ago

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Arthur Mitchell Schertz, TX

Recent solar repair was achieved. Our electric bill went up to $168.69. However we got did not get compensated for the increase at no fault of our own!

1 year ago

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Don Sparks San Marcos, TX

On time, knowledgeable, personable, answered questions till I had no more questions

1 year ago

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Wanda Thomas

TriSMART team handle everything from setting up appointments to making sure times for installment fit my schedule.Very professional company I am very pleased.

1 year ago Edited January 10, 2024

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Floyd Elzie JR Baytown, TX

I was always informed of changes and mishaps and we are trying to really balance the generation of power.

1 year ago

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edward contreras San Antonio, TX

The installation was fast, took less than one day. They cleaned after the work. They did not trash my plants.

1 year ago

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Kenneth Jarrell, TX

The product had to be serviced six times after it was installed. The installation was terrible, they did a very poor job installing the system. I would not use TriSMART Solar again.

1 year ago

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Amber San Angelo, TX

When I had problems with installation, the representative helped me resolve them. There was damage but they took care of it.

1 year ago

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Mark San Antonio, TX

Nothing is like what I was told or explained, I'm just another number on the board I barely or never produce 50% of my own electricity.

1 year ago

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Carlos McAllen, TX

I have not had any issues with the product and I would recommend the company to others.

1 year ago

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Carol San Marcos, TX

It went fairly well or worse from delayed because they were missing panels. It take two months to get it scheduled to be installed.

1 year ago

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Cheyenne olmedo Round Rock, TX

The customer service is great but the solar is not worth the money i spent. I would not recommend solar in general nor would i do it again

1 year ago

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Billy Killeen, TX

I have no problem with equipment. I have been saving.Sometimes when I have question I can't reach them and they call me back when they feel like it.

1 year ago

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Jim Allan Safford, AZ

They are easy to talk to and they resolve any problems as soon as possible

1 year ago

Reply from TriSMART Solar

Jim, thank you for taking the time to post this 5-star rating about your experience with TriSMART Solar. We know you have other options for your solar project, and we appreciate that you trusted us to help you achieve lower energy costs and greater energy independence. We look forward to continuing to provide you with a 5-star experience.

Dec. 30th, 2022

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Luis San Antonio, TX

Fair price. The sales person made some promisdes that weren't followed through.

1 year ago

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Oyeyemi Spring, TX

I didn't see the difference using the solar. I still pay the amount I pay on the electricity. No different. The installation went good, but the service is bad. Very negative.

1 year ago

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Sandra escareno

We never get any money coming back to us. My granddaughter received money back the first month they got solar and every month after that

1 year ago

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Jackie Murillo San Marcos, TX

I love my solar panels. Reps are always so friendly and get things done in a timely manner

1 year ago

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steve slider Fort Worth, TX

can't get a person on the phone, or even call back after leaving a phone number.i dont like to text.

1 year ago

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Lucille Martinez San Antonio, TX

Having their services without a down payment helped us tremendously.

1 year ago

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Anna Guerra Dallas, TX

It's save me money on electricity bill every month for the past year

1 year ago

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Scott Gregory McComas Pflugerville, TX

They did a great job of getting my solar installed with little hassle.

1 year ago

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PJ Richards Stillwater, OK

System works well, when there was an issue they contacted me to address it

1 year ago

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Lorraine StOnge Georgetown, TX

Have had bo issues since installation. Everything is performing well.

1 year ago

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Marco antonio Flores Laredo, TX

They were great throughout the process and after the install was done.

1 year ago

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Bobby Slayton Canyon, TX

After install they left holes in my sheet rock that's never been repaired and holes in my sofet where the had to redo work.

1 year ago

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Luis Diaz San Antonio, TX

Sales person was not clear and did not set proper expectations on a few things.

1 year ago

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Charles Georgetown, TX

Very quick and proficient with installation. Product is great.

1 year ago

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Segun Converse, TX

My overall experience has been positive. I get a good price from them.

1 year ago

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Jeff Blokel

Your sales rep got us to go with you by saying we would get a $600 sign on. We never received it and when I contacted him about it he ignored me.

1 year ago

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Paula Wavra Katy, TX

Awesome team of professionals. Very knowledgeable. Clean work.

1 year ago

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Blythe Jarrell, TX

Helping keep my electric bill down and the whole process was easy

1 year ago