Name: TriSMART Solar
Rating: 3.4

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Verified Customer

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Richard Lozano Round Rock, TX

Great customer service, and product support.

1 year ago

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Elfrieda Sanders

I happy with my Electricity bills last month it was 1.79 and this month 60.00 9 live in Texas and it is very hot and and I noticed it not helping to cool the house is there a reason for this.

1 year ago Edited January 10, 2024

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Barbara Adams Pflugerville, TX

They function well, but they are not completely wiping out my electric bill.

1 year ago

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Michael Christopher Hanna San Antonio, TX

They are working fine, I just expected more savings in the summer

1 year ago

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Humberto Ontiveros

Good product but sales person lied to get the sale, after that communication was minimal. Stopped answering my messages

1 year ago Edited January 10, 2024

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Roel Converse, TX

My solar system is not working to full capacity and providing the electricity promised

1 year ago

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Jammie Corpus Christi, TX

Honestly, I was told this would be a bill swap and I pay more a month for my electricity then I did prior to having solar panels.

1 year ago

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Frances S Roberts Baytown, TX

Tri smart made sure we had all our questions answered

1 year ago

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joel A McRae Harker Heights, TX

Everything works and nothing to report at this time

1 year ago

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J San Antonio, TX

All products perform properly. They answered quickly. The people are very nice.

1 year ago

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Angus Las Cruces, NM

It works. But the support is not consistent. The installation process went poorly.

1 year ago

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George Ingleside, TX

Local In our area and answered every question we've had on solar equipment.

1 year ago

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Shaun Desoto, TX

Didn't deliver extras that it promised. System is too small for the output we need.

1 year ago

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Jeffrey Pasadena, TX

Good experience overall. Install went very well.

1 year ago

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Brian D Ward San Antonio, TX

Terrible customer service. Inconsistent information from sales to service. Still have issues and no one follows up.

1 year ago

Reply from TriSMART Solar

Brian, I am sorry to hear that you couldn't get in touch with someone about your concerns. We strive to provide a consistent, positive experience to our customers from sale to service. I will contact our Customer Service department on your behalf and ask that a representative contact you within the next 24 hours.

Dec. 28th, 2022

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Luis G Georgetown, TX

Pay more than I thought I would, and not sure of the panels are reporting accurately

1 year ago

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Jacob San Antonio, TX

I did not enjoy the service. I called them but they did not respond. Install was not good.

1 year ago

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Gary L Jagours Fort Worth, TX

I like panels and how much they save me money

1 year ago

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Anthony R Johnson Mico, TX

No follow up to see if I'm happy or interested in improvments.

1 year ago

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Andres N Arispe San Antonio, TX

Not all information given to me at the beginning was correct.

1 year ago

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Carrie New Braunfels, TX

Difficulty getting initial problem correctly diagnosed and fixed.

1 year ago

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Cory Dyson Hutto, TX

Terrible experience. Something continuously breaks and was never installed right. Lied about my electric bill.

1 year ago

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BEVERLY A MCGUIRE Cibolo, TX

Lots of promises that were never delivered. No rebate, no light bulbs or no reductions in light bill.

1 year ago

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Jessica McAdory Garland, TX

I was tricked when purchasing this system. Worst financial decision ever made. The salespeople are terrible

1 year ago

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Vanessa New Braunfels, TX

They don't call you back. Installation was good and quick. The product has failed a couple times.

1 year ago

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Travis Phoenix, AZ

Customer support is pretty good but not perfect.

1 year ago

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Wendy Somerset, TX

The process of installation went smoothly. Right now the product is not sending information.

1 year ago

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Roy New Braunfels, TX

I have had an average experience with them. The installation process was good.

1 year ago

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Antoinette Aceves El Paso, TX

Still paying electric company haven't earned credit after a year.

1 year ago

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Juan Longoria San Antonio, TX

Happy with the equipment like that our bill has been lower

1 year ago

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Tim shepard McAllen, TX

Sales person lied about multiple things when he could've been honest and up front

1 year ago

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Carlos Cubias Round Rock, TX

Only 70% of energy use is generated; was supposed to be 100%

1 year ago

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Chris Garner Georgetown, TX

The sales person lied and they didn't estimate my house correctly so I use more power than I generate

1 year ago

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No Morales Converse, TX

Not really sure how to use the app not sure how much I'm actually saving

1 year ago

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Samir Leal Mission, TX

Horrible, not at all what I expected. I'm still paying for electric bill, never got my referral credit

1 year ago

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Susan Albuquerque, NM

Communication was a big issue. There are a lot of delays and miscommunication.

1 year ago

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Shahonda Lopez Manor, TX

They did not disclose important information

1 year ago

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Tanya Ruano Magnolia, TX

I still have to pay the electric bill. Ian won't answer my text messages anymore!

1 year ago

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Arnold Turner Longmont, CO

Often takes a long time to get anything done.

1 year ago

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Lenora Mathews Sanger, TX

It is hard to get ahold of anyone to discuss issues.

1 year ago

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David Maldonado Vernon, TX

Don't feel we get a the production we should

1 year ago

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Agustin villafana Cleveland, TX

solar panels sucks why I still paying each month to the electricity company $80-$150

1 year ago

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Michelle Nicole Arvizu Lubbock, TX

No comes out to check when I need them. I've been waiting for awhile now.

1 year ago

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BeLinda Shirley-Howell San Marcos, TX

Too much calling not enough right the first time

1 year ago

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Joseph arias Temple, TX

I was lied to about the solar credit being refundable. I will not see this credit until 2037!!

1 year ago

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Edwin

The installation process at my home went horrible. I would not recommend TriSMART Solar to anyone.

1 year ago

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Jusn Rio Grande City, TX

My bill is almost identical to before i had solar panels now i pay my light bill plus solar panels.

1 year ago

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Mark merrill Lubbock, TX

Still waiting to get paid for excess power

1 year ago

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David Harder

Delay after delay, no explanations, shoddy workmanship on the panel/breaker install. Now I get a notice that there was a duplicate application made with PNM. These folks don't have it together.

1 year ago Edited January 10, 2024

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Eric West Keller, TX

The solar salesman lied on totals. We have not experienced anything close to the numbers stated.

1 year ago