Name: TriSMART Solar
Rating: 3.4

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Dacia

I haven't had any issues with the solar panels themselves. But it was supposed to help me save money with my electricity company and it has not done that. Now I have to pay two bills instead of one. But I haven't had any issues with customer service, just problems with the system. I will not recommend them to anybody. Once everything was approved, they were done with installation the same day.

1 year ago

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James

They were good at the beginning. When you call, they say they can send someone out to figure it out. Installation took a little long. It was an easy process but they had to reschedule to installation time.

1 year ago

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Alton Jones San Antonio, TX

TriSmart and Vivint didn't communicate for the correct amount of panels for the percentage of power they would help produce. I was supposed to have enough panels to take care of 60% of my normal usage and it only vovers 25-40%

1 year ago

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Sherrie Rose Pflugerville, TX

I feel like the salesmen was dishonest with us. He promised over and over that our disconnect fee would be covered. It was not. He promised the system would be enough for our house and I don't think it is. Over the past year we sit at about 36% energy independent. I'm also unsure about the report of the condition of our roof. Overall I felt like he wanted a sale and that was it.

1 year ago

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Greg B Round Rock, TX

My panels were installed in October, 2021. The Tesla battery was not installed. I paid cash for the entire package. As of June, the LATEST promised installation date for my Battery is July, 2022. They did not inform me that they didn't have the batter until AFTER they had installed the panels. I find customer service to be unresponsive. Nobody will do anything to expedite my installion.

1 year ago

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Roger Keller, TX

There were several delays getting it installed. It seems to be working very well now. Once they got the permits and got around to doing it, it was pretty smooth.

1 year ago

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Armando Corpus Christi, TX

There were no safety protocols followed during the installation process. They were very aggressive with the panels so when he was unloading them out of the truck he scratched the bottom of every single one of them. It was a very rough installation.

1 year ago

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Nicole Pflugerville, TX

Unfortunately somebody came to my house and told me about solar and I didn't do enough research to find a better company. I repeatedly could not get in touch with people. They came multiple times and I was told that they also make multiple errors. It also took multiple times for Austin energy to half the solar for them to approve it I think it was four five times. The equipment so far seems to be good, we haven't had any issues with it so far it seems to be running fine.

1 year ago

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Amanda Cuellar Las Cruces, NM

Communication with TriSMART representatives is poor. It is difficult to get someone to answer questions. I was told several times that I would get a call back with someone who could address my concerns. I never got my calls answered.

1 year ago

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Kelli Temple, TX

It's very frustrating trying to get a hold of people or getting a call back. Installation was very quick, they got done I believe in one or two days. Definitely with the app and everything that I use the equipment is good.

1 year ago

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Timothy Odessa, TX

I like the equipment but the customer service is definitely not good. One panel flew off and left a massive hole in my neighbors house. Installation was really messy. They actually got black spray paint all over my house and all over my driveway and all over sidewalk and street. They left screws on all kinds of things in the yard. You can't get a hold of anybody.

1 year ago

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Wilton San Antonio, TX

Anytime I try to get help from anyone I can't reach anybody. The installation was severely delayed by several months it took six months to get everything installed and turned on it was frustrating and expensive and I wish I had never done it. It's not providing enough power that we were promised and no one will help me get that fixed. I wish someone would contact me and provide us the equipment and the service that we were promised for the amount of money that we're paying.

1 year ago

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Rob Gonzalez Austin, TX

Extremely friendly , very knowledgeable on solar that is up to date at the time . The sales guy was friendly and not pushy at all the overall process was easy and effortless. My panels work so well they over produce !

11 months ago

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David Law Hewitt, TX

The system is under preforming, and it's not saving me the money that was promised. As a matter of fact I just received the highest electric bill we've ever gotten at $220 plus the $140 for the solar totaling $360 which is nuts!!! .

1 year ago

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Jennifer Viera Hockley, TX

I have contact the costumer service and have never heard anything back, after picking Trismart for their customer service. I am currently pay double in energy plus dolor. Very disappointed.

1 year ago

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Mickey Miranda San Antonio, TX

Overall working ok. Once selected, the service was very lacking. I had problems with promised services and money promotion versus what I actually got. Had to invest a lot of time and energy to get what was promised.

1 year ago Edited January 10, 2024

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Leslie Fort Worth, TX

It was super smooth, very quick. We have 26 solar panels and we still are not producing enough to cover the cost of our energy bill.

1 year ago

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Daryl San Antonio, TX

Everything works fine. They're very communicative through the entire process of getting everything hooked up and going.

1 year ago

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Matthew Pflugerville, TX

I had one issue that Greg took care of pretty quickly. Really smoothly without a hitch. It was a pleasant experience.

1 year ago

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Sarah Velez Amarillo, TX

The installation process was easy and fast. We did not, however, ever receive the referral bonus that we were promised.

1 year ago

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Alvin Wolberg Prescott, AZ

satisfied with the installation. while delays may be out of their control, I would have appreciated better communication.

1 year ago

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Annette Segovia Laredo, TX

We have had several cases where our solar panels are not functioning and when we try to get a hold of someone to see what is wrong they don't return our calls. Both times I have had to email the administration to get a response.

1 year ago

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Roberto Ramirez McAllen, TX

I use to pay $230 in the summer time,my last bill was $242 and the one before was $194,and I still had to pay the panal bill,iam a disabled veteran and I thought they were helping me out but I got ripped out, going to spread the word not to get panels.

1 year ago

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John Converse, TX

Service and professionalism. In how the employees responded to my inquires and was patient with my dealings with them

1 year ago

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Debora

The install took almost a year to be functional and the panels did not work after. Plus I didn't receive enough to optimize my solar usage

1 year ago Edited January 10, 2024

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D Tyler, TX

Sometimes difficult to get a hold of somebody. Installation was fairly easy, it took about half a day. Everything seems to be working just fine.

1 year ago

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Alvaro Amarillo, TX

Customer service was pretty good. Installation was great. So far I have no problems with the product.

1 year ago

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Don Baytown, TX

Installation went very smoothly. The product has done everything they said it would do, there's been no problems.

1 year ago

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Jt Ore City, TX

They have the best rate. I've had some questions that they didn't have answers to. I think the product is pretty good. I wish they offered the batteries in my package.

1 year ago

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Hilda Denver, CO

It was a good product at the time we bought it. But honestly we're very disappointed with the overall service. Installation process was a very bad experience. They could not pass in the test and it took almost a year to get involved. The product is not providing sufficient kilowatt energy like was promised.

1 year ago

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Glenn Schertz, TX

The equipment seems to work well. They had to go back to the city three times to get the city to approve because they didn't do it right. I had to call sales rep every day and he was totally unresponsive.

1 year ago

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Ira L Harge Jr Rio Rancho, NM

We are very pleased with our solar. It took a long time to get put in place and there was a failed inspection, but overall we are pleased.

1 year ago

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Cesar

Everything looks very nice and well. Installation went pretty smoothly. I can get a hold of someone when I need to.

1 year ago

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Richard Heald Round Rock, TX

I was significantly mislead about how the solar panel system would work. I was told the system, as installed, would power my home if electric service was lost. I was never told I needed a storage battery. This system was a very bad investment and I wish I had never done business with this dishonest company.

1 year ago

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Jessee Kingsville, TX

Seems there is zero communication within the company. I had to repeat myself about 5 times as to what the issue was with my solar monitor not registering all of the units. I just eventually gave up because I didn't have time to deal with it anymore. The service was so bad it felt like I was being pranked.

1 year ago

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Bryant Powers Lubbock, TX

Get service, handled all the installation and permits, and they check up with me and their product.

1 year ago

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Richard Perez

System is not performing like I was told it would. Was told on sunny days during the summer months I would get 99% of daily used power. Have only hit 62% one or twice.

1 year ago Edited January 10, 2024

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Jeff Temple, TX

I was promised my equipment and it's been six months and I finally got an appointment to install my battery. Performance wise I am not seeing any benefit to the product. It is actually costing me more to have the solar system than to just pay an electric bill. Installation process went great. That was the best part of the whole experience.

1 year ago

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Michael San Antonio, TX

I just got it online, no one's ever gotten in contact with me. I don't want to deal with the guy anymore. I get blackouts with the product. I never met with the representative, everything was unprofessional and I felt like I got scammed.

1 year ago

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David Clement Wright La Marque, TX

Lied about the output of the panels and require 26% payment within 17 months based on tax rebate knowing full well that the rebate is spread over 3 years. Straight fraud. Avoid at all costs said my panels would produce 130% of my usage and at best I get 40%

1 year ago

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S Corpus Christi, TX

It is not doing what I was told it would doing. And everytime I call, they just tell me that the product is doing what it is supposed to be doing. Installation went pretty well, but I would not recommend TriSMART Solar.

1 year ago

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Sandra Hutto, TX

As far as what the billing of it or I mean we don't notice any difference as far as electricity. It's kind of confusing with the billing and everything.

1 year ago

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James Pflugerville, TX

Would happily recommend them. Installation went very well and now it's working properly; no problems with it.

1 year ago

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Rickey Denton, TX

I think the main thing that made me pick TriSmart solar was that there was no pressure - that was a big seller for me.

1 year ago

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Manuel Angleton, TX

Installation process was overall smooth, I just recently found out that they installed a broken panel, I need to reach out to TriSMART about it.

1 year ago

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NANCY Malone TX

I would like to give them zero stars. But I’m not sure it will allow me to. We were told by the sales person that we would have no electric bill after the panels were installed. That is not true. We were told by the sales person that it would be done within 60 days. It took over five months. We were told we would get a $13,000 tax credit. When we had our taxes professionally done as we always do, we got a $251.credit. At that rate, it will take over 50 years for us to earn that $13,000 credit. I’m 68 years old. I don’t think I’ve got 50 years left. And if we don’t give the finance company that $13,000, our monthly bill goes from $165-$225. We were not told that upfront. Consequently, we have not had them turned on and we are seeking legal counsel. We are fighting back. This is racketeering. Run, don’t walk, from any solar panel sales people.

8 months ago

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Charles R Nickell El Paso, TX

System produces roughly the amount projected. Still in first year so I do not have a second year to compare.

1 year ago

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DERRICK V THOMAS Houston, TX

Horrible. Under sold me so I had to get an additional $32k in panels. The delivery charges from the energy companies have been included and we were sold on panels that no tdu charges would be applied with solar programs.

1 year ago Edited January 10, 2024

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Roy R. Jimenez San Antonio, TX

satisfied with the quick, professional installation and the savings on my energy bill so far.

1 year ago

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Kelsey San Antonio, TX

Easy. I haven't had any issues. I liked how the gentleman presented the company.

1 year ago