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TriSMART Solar

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6.5

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steve slider Fort Worth, TX

can't get a person on the phone, or even call back after leaving a phone number.i dont like to text.

1 month ago

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Lucille Martinez San Antonio, TX

Having their services without a down payment helped us tremendously.

1 month ago

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Anna Guerra Dallas, TX

It's save me money on electricity bill every month for the past year

1 month ago

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Karen Thompson San Antonio, TX

James S was really helpful and I love recieving, on average, $5.00 electric billx

2 months ago

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Timothy San Antonio, TX

They take a while to get back to you. The thing gets knocked off line sometimes and I have to go outside and realign it.

2 months ago

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Larry Tucson, AZ

Very accountable and accommodating. They were with me through the whole process.

2 months ago

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Vivian Edinburg, TX

Installation went very well. I've been pleased with the product. Excellent. I have had a very good experience.

2 months ago

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Jessica Del Rio, TX

It was fairly easy to install the panels. No issues with the product. I wish it wasn't so expensive. I tried to get out of my contract but wasn't able to prior to installation and I'm disappointed about that.

2 months ago

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James Gainesville, TX

He really didn't do a good job installing the panels because he messed up and we had to have someone come later and fix it . He didn't hook it up to my panels correctly. They are not trustworthy, they lied.

2 months ago

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Jennifer Ahr Converse, TX

Great experience from start to finish. They made it so easy and gave updates the whole way

2 months ago

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Ira L Harge Jr Rio Rancho, NM

We are very pleased with our solar. It took a long time to get put in place and there was a failed inspection, but overall we are pleased.

3 months ago

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Cesar

Everything looks very nice and well. Installation went pretty smoothly. I can get a hold of someone when I need to.

3 months ago

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Richard Heald Round Rock, TX

I was significantly mislead about how the solar panel system would work. I was told the system, as installed, would power my home if electric service was lost. I was never told I needed a storage battery. This system was a very bad investment and I wish I had never done business with this dishonest company.

3 months ago

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Jessee Kingsville, TX

Seems there is zero communication within the company. I had to repeat myself about 5 times as to what the issue was with my solar monitor not registering all of the units. I just eventually gave up because I didn't have time to deal with it anymore. The service was so bad it felt like I was being pranked.

3 months ago

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Bryant Powers Lubbock, TX

Get service, handled all the installation and permits, and they check up with me and their product.

3 months ago

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Richard Perez

System is not performing like I was told it would. Was told on sunny days during the summer months I would get 99% of daily used power. Have only hit 62% one or twice.

3 months ago

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Jeff Temple, TX

I was promised my equipment and it's been six months and I finally got an appointment to install my battery. Performance wise I am not seeing any benefit to the product. It is actually costing me more to have the solar system than to just pay an electric bill. Installation process went great. That was the best part of the whole experience.

3 months ago

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Michael San Antonio, TX

I just got it online, no one's ever gotten in contact with me. I don't want to deal with the guy anymore. I get blackouts with the product. I never met with the representative, everything was unprofessional and I felt like I got scammed.

3 months ago

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David Clement Wright La Marque, TX

Lied about the output of the panels and require 26% payment within 17 months based on tax rebate knowing full well that the rebate is spread over 3 years. Straight fraud. Avoid at all costs said my panels would produce 130% of my usage and at best I get 40%

3 months ago

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S Corpus Christi, TX

It is not doing what I was told it would doing. And everytime I call, they just tell me that the product is doing what it is supposed to be doing. Installation went pretty well, but I would not recommend TriSMART Solar.

3 months ago

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Nicole Pflugerville, TX

Unfortunately somebody came to my house and told me about solar and I didn't do enough research to find a better company. I repeatedly could not get in touch with people. They came multiple times and I was told that they also make multiple errors. It also took multiple times for Austin energy to half the solar for them to approve it I think it was four five times. The equipment so far seems to be good, we haven't had any issues with it so far it seems to be running fine.

4 months ago

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Amanda Cuellar Las Cruces, NM

Communication with TriSMART representatives is poor. It is difficult to get someone to answer questions. I was told several times that I would get a call back with someone who could address my concerns. I never got my calls answered.

4 months ago

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Kelli Temple, TX

It's very frustrating trying to get a hold of people or getting a call back. Installation was very quick, they got done I believe in one or two days. Definitely with the app and everything that I use the equipment is good.

4 months ago

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Timothy Odessa, TX

I like the equipment but the customer service is definitely not good. One panel flew off and left a massive hole in my neighbors house. Installation was really messy. They actually got black spray paint all over my house and all over my driveway and all over sidewalk and street. They left screws on all kinds of things in the yard. You can't get a hold of anybody.

4 months ago

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Wilton San Antonio, TX

Anytime I try to get help from anyone I can't reach anybody. The installation was severely delayed by several months it took six months to get everything installed and turned on it was frustrating and expensive and I wish I had never done it. It's not providing enough power that we were promised and no one will help me get that fixed. I wish someone would contact me and provide us the equipment and the service that we were promised for the amount of money that we're paying.

4 months ago

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Mel Galindo Del Rio, TX

Great service and knowledgeable off solar energy

1 month ago

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Tim Geryk San Antonio, TX

They have good follow-up when problems need to be addressed.

1 month ago

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Todd Sieling Portales, NM

Reliably great service, monitoring, helpful people, rough installation though

1 month ago

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Frank E Warren Rhome, TX

Hard to reach if panels stop working. Had to contact sales person to get a response.

1 month ago

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Juan Goitia San Antonio, TX

horrible custumers service / false advertisement / never completed service comitment/ not correct solar energy eval to what is needed.

1 month ago

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Bob Bowen Seguin, TX

Quick to answer questions and solve any issues.

1 month ago

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Cesar Enriquez San Antonio, TX

From the beginning I haven't see the $13 monthly bill that the lying salesperson told me if I could I would cancel the whole thing

1 month ago

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Scott Gregory McComas Pflugerville, TX

They did a great job of getting my solar installed with little hassle.

2 months ago

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PJ Richards Stillwater, OK

System works well, when there was an issue they contacted me to address it

2 months ago

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Lorraine StOnge Georgetown, TX

Have had bo issues since installation. Everything is performing well.

2 months ago

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Marco antonio Flores Laredo, TX

They were great throughout the process and after the install was done.

2 months ago

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Bobby Slayton Canyon, TX

After install they left holes in my sheet rock that's never been repaired and holes in my sofet where the had to redo work.

2 months ago

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Luis Diaz San Antonio, TX

Sales person was not clear and did not set proper expectations on a few things.

2 months ago

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Charles Georgetown, TX

Very quick and proficient with installation. Product is great.

2 months ago

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Segun Converse, TX

My overall experience has been positive. I get a good price from them.

2 months ago

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Jeff Blokel

Your sales rep got us to go with you by saying we would get a $600 sign on. We never received it and when I contacted him about it he ignored me.

2 months ago

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Paula Wavra Katy, TX

Awesome team of professionals. Very knowledgeable. Clean work.

2 months ago

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Raymundo Rodriguez LA Joya, TX

The representative I spoke with was very helpful, but a technician was supposed to come check my system and they were not sent.

3 months ago

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Mark E Hutchinson Pflugerville, TX

Communication was terrible on when things would happen and that put things off schedule for finalizing the install of my solar panels

3 months ago

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Chuck Collins Boerne, TX

Poor communications. Poor project management. Poor scheduling. Not enough staff. Uneducated/inexperienced sales personnel. Installers were great.

3 months ago

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Rebeca Aguilar Hewitt, TX

They where very informative and did not feel like they were making you buy the system.

3 months ago

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Michael Keller, TX

Amazing support. Has an issue after installation and they came out right away. No hassles.

3 months ago

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Arthur Mitchell Schertz, TX

Recent solar repair was achieved. Our electric bill went up to $168.69. However we got did not get compensated for the increase at no fault of our own!

3 months ago

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Don Sparks San Marcos, TX

On time, knowledgeable, personable, answered questions till I had no more questions

3 months ago

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Wanda Thomas

TriSMART team handle everything from setting up appointments to making sure times for installment fit my schedule.Very professional company I am very pleased.

3 months ago