Name: TriSMART Solar
Rating: 3.4

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Verified Customer

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Taylor Round Rock, TX

Always there to answer questions and try to make sure that the job gets done right the first time. They're always very willing to go the extra mile to help out where they can. I think equipment's style is really good. I've had some repeat issues with one specific section of the equipment, but nothing super major. They came to install early in the morning. It was a pretty big systems (was going to take two days) and I didn't even notice them really. It was very painless, and very quick.

1 year ago

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Bryan San Antonio, TX

Very reliable; everything works great and I'm having no issues. Great attitudes and very helpful. Our rep dropped off the panels a few days before subcontractors got here. And then after that within 24 hours they went up there and installed the panels and and had everything working pretty quick actually. They damaged my roof and that still hasn't been repaired yet.

1 year ago

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Anonymous Temple, TX

They are a little pricier than others, very expensive. I do highly recommend them and their panels are top notch and I had no issues. Our panels look phenomenal, you can barely see the panels if you don't look hard enough you wouldn't know I had solar. It was quick, professional. They did an excellent job.

1 year ago

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Linda El Paso, TX

I had one little hiccup and through the whole process. It was actually amazingly quick. I was really surprised the crew that came in, they came all the way from San Antonio and they installed on my home in three hours. I haven't had any problems with any of it. I've not had any panels not functioning where they placed it, I get good sun unless of course you have an overcast day. We're producing every month more than what we're using. The hiccup I mentioned was with the electric company.

1 year ago

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Kathryn Batson El Paso, TX

My experience has been great from day 1. My sales rep Ramon is awesome and always helpful/informative. The customer service team has helped me even after my installation was complete. I recommend them to everyone!

1 year ago

Reply from TriSMART Solar

Kathryn, thank you for taking the time to post this 5-star review. We are delighted to hear you had a positive experience from start to finish and appreciate your recommendation.

Dec. 28th, 2022

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Ben McKee Converse, TX

Tri Smart was great, however GoodLeap the financial institution was horrible. The worst financial company we have ever dealt with. Tri Smart reps were great every step of the way. Tri Smart company I would give 5 stars to, but having GoodLeap as one of there lenders would receive 0 stars. Get rid of them and more people would be happy with Tri Smart.

1 year ago

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Jade Hockley, TX

Our rep was always in contact, always gave updates. It had a couple of bumps, but it wasn't bad. TriSMART handled everything for my HOA, which was really nice and everything with the city, which was also very nice and handy. Our rep handled any kind of issues that came up. And we didn't even have to be there for any of it. That's really nice.

1 year ago

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Leticia El Paso, TX

The consumption that I'm getting is not quite as much as the other companies my friends are using. One of my pannels isn't generating as much as the rest. Sometimes they're very hard to get a hold of. Overall it is good. It's not bad.

1 year ago

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Jesus Safford, AZ

They did good work and I'm thankful for Ryan helping me out through all the steps and process through a whole thing. It was good. It was faster than I expected. It took less than eight hours to get the installation done. Ryan was always available to answer questions.

1 year ago

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Alex Tomball, TX

Their communication is good, but they send someone out fairly frequently. It seems like I've had them out three times in the last year. I think there was an issue with penetration on the solar panels that caused the leaked and they fixed it, but it took a while to catch. It keeps me dropping communication, that's why they keep sending technicians out.They undersized my system and I'm still paying a high electric bill.

1 year ago

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Ronnie Houston, TX

I've had no issues with the service. It was very quick, very easy. And everything was explained to me very well. Tri Smart Solar has saved me on my power bills. Very good company.

1 year ago

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Monty

They are not good at returning calls. Install went very smoothly. I've been looking at the readings and one of my panels is not doing what it's supposed to. They're a pretty good company, but if their customer service was a little bit better I would have given a higher rating.

1 year ago

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Ruben Segovia San Antonio, TX

Service provided by the company has been Excellent. In all areas, in person, phone and technical. Individuals return messages and made sure any issues were properly addressed.

1 year ago

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Justin Jones Litchfield Park, AZ

There has definitely been some bumps through the process of getting solar Installed but I have to say regardless of what occurred the customer service has been outstanding. I wish more companies operated this way .

1 year ago

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Brian Spring, TX

Their honesty and integrity stood out to me. They addressed all my needs. Overall, installation went pretty good. I think there was one issue that they did end up coming back and resolving it.

1 year ago

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Jova Andrews, TX

I've never had a problem with them fixing what I need or answering my questions. I had no problems with the installation process, it was very good. I haven't had any problems with the product either.

1 year ago

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Anonymous Wolfforth, TX

There are really good deals with TriSMART. I have never had a problem getting a hold of a person. Everything was done in a timely fashion. I have had zero problems with the product. It is a nightmare to reinstall the app and make it work again.

1 year ago

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Ryan Friendswood, TX

Once I got my solar panels installed, half of them didn't work. They never called and told me that until a year later. They don't have good communication and I was disappointed. I thought the installation process went very well because the first time they had to send another crew out to come back and do additional work because it wasn't done right the first time so I was happy with that but not the first part of installation. They don't let anyone know when their bills are going up and they don't answer when customers have questions. They hide from the actual problems. I wouldn't recommend TriSMART.

1 year ago

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Jessica Corpus Christi, TX

We have the app and my husband uses it all the time. I got an email that showed me how much electricity we've used and how much we are saving and whatnot so that I like the panels. Installation process was good.There was no issues. Everybody I talked to was not very good at explaining anything. We even had people that came over here said they were part of trismart but they weren't. The only reason why they lowered the sales price was because another guy was offering something lower. They were talking so much crap about the other guy that saying he's not even from corporate but they weren't from corporate either, they're not even from here. But they matched it anyways.

1 year ago

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Carmen Fort Worth, TX

If the system goes down and you aren't monitoring it you would never know. That responsibility fell on me and I wasn't aware. The install was very smooth. Customer service is good. Sometimes the wifi feed goes off and it can be pretty annoying.

1 year ago

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Marie

There were a couple of questions I had that were not handled quickly. They didn't get back to me in a timely manner. But we have not had any other issues with the service. I think I made the right decision in moving forward with them. Installation was fine, it could have gone quicker.

1 year ago

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Ashley

As far as the installation process, they came out, did their survey, got their permits, and then they came out and started on it one day and then it took two weeks for them to come back and finish. Once I got my equipment all installed, they really didn't give me a walkthrough on how to check on my solar panels. They just installed it and didn't give me any kind of information on how it was going to work or anything like that.

1 year ago

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Steven

We've had a little bit of miscommunication with maintenance on the system. To my knowledge, they installed the best panels. I have already recommended them. They were very professional. Installation was very easy. I was satisfied. They did a great job installing equipment.

1 year ago

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Nicole

The only issue we had was miscommunication regarding how we were paying. But the equipment has been good, we haven't had any issues. Installation went well, it was quick so that was a good thing.

1 year ago

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Jamie saldivar Lubbock, TX

Got everything set up on my house right the first time, everything that was said in contract was installed the way it should. No problems with system and solar power is being produced everyday.

1 year ago

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David Snodgrass Pflugerville, TX

I gave them 4 because the communication when waiting on permits and stuff of that nature is lacking. I would go months with no status update until I reached out. The should reach out email/text/call or something with some kind of status or have a status page so you can check your order

1 year ago

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Anthony Temple, TX

They are decreasing my electricity bill. The installation process took two days. It was pretty simple and easy. I would like to have an app or something that I could monitor my balance on and see when those payments are coming out in the future.

1 year ago

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Bill Sparks Houston, TX

They were very careful of our property, the new roof, the garden beds. The installation guys delivered just as the salesman said they would. We LOVE the product and are already saving $$$$.

1 year ago

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Anna Hutto, TX

They seem to be they seem to offer a better panels and better warranty and a little bit cheaper. They're not very forthcoming with information that I think new solar owners need. You have to realize that there's an issue to come a call and then they tell you. They got it done fairly quickly, I think it took maybe two days. I haven't had any faulty equipment and it functions well.

1 year ago

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Antwyn Las Cruces, NM

When I came to the house we looked at the roof and then they started putting stuff on probably four months later and once they did that everything was pretty much started so it took on the day before it all out and then they had to come back because something wasn't done right.

1 year ago

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Bernardo San Antonio, TX

My installation was very smooth. They were always on time and cleaned up after themselves. Every time I call they're always super nice and very helpful. It's saving money on my power.

1 year ago

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Grecia Georgetown, TX

Trismart put the system up pretty quick. The guy was super nice and very respectful. It was easy and now it works perfectly fine, I haven't had any problem at all. The company answers right away.

1 year ago

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William Morris Las Cruces, NM

Communication was sparse to non existent and mostly driven by me throughout the project. I never had confidence that my install was going to order or vision. Everything took at least 2 tries by Trismart to get what was discussed on paper. Design aspects discussed with onsite personnel were not conveyed to project managers and the end result was not the install I envisioned ... but too late as my roof and splash panel had a hole in it. Installers did not make contact with me or my family during installs or the 4 or 5 following inspections, fails and subsequent corrections. The install took nearly 8 months from signing to the system being in production. I have not been able to figure our how to contact the company to get my state tax paperwork completed or re-provided. The thing that saves them from 1 star is that when my install went over-deadline, the company footed my first 3 loan payments, and that I got the system I wanted, eventually, almost. My sales rep was awesome and responsive.

1 year ago

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Elier Midland, TX

We've had heavy wind storms and little bit of hail and the pannels hold up. Install went pretty good, the guys got there early. It was pretty presentable and professional. Did great job, they didn't leave any trash. Good communication. It was very hard to get a hold of customer service before they took the panels up and stuff.

1 year ago

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Tope Cypress, TX

They answered all my calls, they're always responsive. It was seamless, they called me ahead of time and they came in to do what they had to do mount the solar and checked that everything is okay and they left. They told me exactly what's going to happen and they talked about the app.

1 year ago

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Daniel Mount Pleasant, TX

I haven't had any trouble with it. Very smooth. I haven't had to use a whole lot, but they do monitor remotely now to let me know sometimes if there's an issue before I even notice it. It just seems they're the best.

1 year ago

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Sam Hutto, TX

We had hiccups when the system first went online and they had to come back out and replace the fuse box because it wouldn't stay on. It was hard to get through to customer service to get all that set up. Installation was great.The solar panels are not keeping up with the use of the home when we were told they would. Otherwise it's been great.

1 year ago

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Zitai Dallas, TX

It's a pretty efficient company, they do what they promise to do and everything turns out smooth. I haven't had any trouble with the equipment since the day they installed it so I'd say it's pretty good. No complaints about it. Installation was a one day process, it went pretty smooth and quick. The customer service is friendly.

1 year ago

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Cody Davis Fort Worth, TX

The people that help me were very professional, but the amount of panels that were put up did not help make my electricity that much bill lower. So I have been pretty much been paying two bills for the entire year.

1 year ago

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Victor Garcia El Paso, TX

Honestly I'm not very happy with the company, Aaron the salesman came to my house explained everything of the system well and told me my electric bill was going to no more than $5 a month due to the fact of how much solar i was suppose to gain from the panels and funny things is that we're almost never home, second he told my I was going to receive a check from the company because 2 houses near me got the solar with you guys and that check was suppose to be basically covering the payments of the panels for the next 2 years! I've tried contacting him and the people from trismart by telling them about it and no one's seems to answer after they finish installing the panels. Third of all if I could return the panels and not get trismart I would.

1 year ago

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Ralph Humble, TX

The panels have been good, the electrical hardware has been good. I've had one failure in a soft start. It didn't take as long as I've been led to expect, and best I can tell, the installation was done very well. They've been responsive to my my request for information and and to come out and fix things. My day-to-day experience is pretty good, but I've been waiting for my batteries for 14 months so they have not completed the installation yet.

1 year ago

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Jordan San Antonio, TX

When my representative left I have been having a hard time getting a hold of someone. They're just real informative. Overall a great experience. Just waiting to see what can be done for the crack in one of my pannels.

1 year ago

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Wen Spring, TX

When I called about one of the panels not working or something falling off, someone was sent over to take a look and address the issue. It all went very smoothly.

1 year ago

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Ullanda El Paso, TX

It was affordable. I'm happy with the product. My electricity bill is not high at all. I had questions in the beginning and they were answered quickly.

1 year ago

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AnnaMarie Christina Ramsey San Antonio, TX

I'm really confused by the energy production. It seems if we've had nothing but 100 degree days with no cloud cover over the summer, that much more energy should have been produced.

1 year ago

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Brenda Fort Worth, TX

They were the first ones who actually told me that I would get a rebate on my taxes. They were the best informed. They did their stuff and left and I haven't been able to get any other questions answered. So it was good to begin with, but after they installed its impossible to get answers.

1 year ago

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denise Houston, TX

the sales man HANDS DOWN! The workers UMMM about them, good, just they drilled a litle hard now i have roof leaks across the whole car port. other than that i love going green.

1 year ago

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Martisha Owen Georgetown, TX

When I purchased the system, I was told that I wouldn't be making payments on the solar bill, and the bill from the city where I live. That turned out to be untrue. I'm paying for the solar system, and still paying a monthly electric bill. I was very disappointed.

1 year ago

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Donna M. Garza San Antonio, TX

The panels are not producing as expected or predicted by the sales rep. I understood that Trismart would pay the difference and that has not happened. My meter is showing that it is off-line and a rep is yet to check this status.

1 year ago

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Allen Converse, TX

The sales person that I was dealing with was nice and polite and I like the product. It works good, I haven't had any problems. I'm just totally happy with it.

1 year ago