Name: TriSMART Solar
Rating: 3.4

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Erik

Customer service always makes sure everything is ok and they are on top of things. Installation of the panels was smooth. Everything is working, there have been no problems.

1 year ago

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Judith San Antonio, TX

When I have problem they take proper care of me. They put a nail through my roof and I had a lot of problems with the insurance company and everybody else so I'm not happy that it took about eight months before I could get them to come in to replace the back half of the roof, but now it's going okay. The panels are working.

1 year ago

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Carie San Antonio, TX

Every interaction I had with customer service was positive and quick to be resolved. The hardest part was getting the pedestals built. Other than that it went pretty smooth. There was a bunch of delays. They weren't able to get a cement truck to come in and they had to make all the cement on site. I haven't had any problems with it, it seems to be functioning properly.

1 year ago

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Patricia Vasquez San Antonio, TX

So far it's been good but it's difficult to get someone right away if we have questions. It makes it feel sketchy calling the customer care line and it goes to voice-mail. They call back but it is different and not used to it.

1 year ago

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Jorge Ayala Snyder, TX

I am rating Tristar a 3 because I am still paying over 200.00 dollars a month and less than 50.00 in credit. I need someone to come by and evaluate my usage to the rate of the solar I am producing this is going on for 3 months now . Help

1 year ago

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Michelle Rios Cypress, TX

At first it was great, we produced more than we were consuming. But the last couple of months we are not producing the amount we were in the first month and now are having to pay an electric bill on top of the monthly payment towards the panels. So that stinks as we were told we wouldn't be paying for electricity.

1 year ago

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Darrell

Customer service representatives were quick to respond. It was a little hard to get into contact with my sales rep, he has still not responded to my concerns about my paperwork and contract documents. But the rest of the team did a great job for me. I haven't had any issues like with the actual equipment itself. I don't think the warranty was that good. The company isn't great at answering questions. Installation was pretty quick overall, some panels were coming loose but they came back to fix it.

1 year ago

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Luis

I've been having a lot of problems with it lately. I don't know what's wrong with it, I've been calling trying to get in touch with somebody to help me and I just can't get any help. Yesterday I talked to Mr Juan Carlene and he helped me a little. I've been paying more than what I used to pay. I'm still waiting for someone to come fix the panels.

1 year ago

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Martha Nguyen Wheat Round Rock, TX

I have not seen that much of a reduction in my electricity as I was promised by the company with having solar panels. It also took a while to find a time to schedule to have the solar panels put in. During the installation process, material was left overnight at my house. I had to ask my representative to contact triSMART to remove the materials.

1 year ago

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Janet Demro Harlingen, TX

Still paying more in electric bill than I was led to believe it would be " I was signed up through Vivint" No one from TriSmart checked with me on a payment plan or offered me the option to pay upfront" I didn't find out til after that I could have had a cash desk with them if I had been able to work directly with them.. I ended up in a loan that fortunately I was able to get out of, but I'm still sure that I ended up paying more than necessary" and now No one will answer the phone now that panels have been installed"

1 year ago

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Stanley Montgomery Rosharon, TX

visited by sales reps. When I told them. I would not benefit from the Solar program because now I have to pay 32-38 yr.contract when my bill was always $80-$100 monthly no I have to pay $96 and some odd cents for a few months and then it will go up to 130 something so really I am not benefiting from this . And door to door representative or just like cars salesman once they get to you in the vehicle they do not have anything else to do with you !!!

1 year ago

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Ashley Jeffcote Houston, TX

We had a salesman knock on our door and sold us based on how efficient it is to be solar these days. How we would be spending less money then paying 300$ on our electricity bill. When our panels were installed, 1. Two of our panels were installed incorrectly. And 2. We didn't have a battery installed" . And didn't find out until months later. WHAT IS THE POINT? We've called and requested one to be told, right now is not the time to have one installed for some stupid reason. I'm so disappointed in this company. We are paying for the panels, for the system and still paying electricity. This is the worst company don't listen to their stupid lies. We regret this decision and wish we didn't choose them to supply our solar panels

1 year ago

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Michael Mission, TX

I'm not real happy with them to be honest. They came and installed it, the guy told me if I wanted copies of the report just contact them and I did it three times and I never did get it. Installation went pretty quickly. They didn't leave a mess, they cleaned up after themselves.

1 year ago

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Eric Las Cruces, NM

My experience with TriSMART Solar was not too good. For three days in a row we had to stay in a hotel because they shut off the power. I was not reimbursed for my expenses. Nothing is wrong with the product, it looks good and they installed it quickly. It works pretty well as well and I've had no issues. It was longer process than I thought. It was supposed to be a forty five day turnaround, it ended up being probably a 6 month project for them. I don't know if that had anything to do with covid or with the material.

1 year ago

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J Jarrell, TX

Installation went okay, the only problem is that a lot of trash was left behind by the workers. It was frustrating and I had no idea whether they were going to come back or not. There needs to be more communication. The company is a little misleading.

1 year ago

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Arturo Mission, TX

TriSMART Solar responded to me any time I had an issue and called them, they gave me good responses. The company is not problematic. Installation was quick. It was done very well, I'm happy with it.

1 year ago

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Alexyz Harlingen, TX

I do love the service but I would not purchase solar panels again. But everyone that I have spoken with has been very pleasant and has been able to answer all of my questions. I don't think the product really works to be honest. But installation was efficient, I was satisfied with that.

1 year ago

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Tomas San Antonio, TX

They offered me a good deal. I never have any issues so I guess that's good. They came and inform me the whole time. So far so good, no no issues whatsoever.

1 year ago

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Jeanne Aurora, CO

The price is what convinced me to go with TriSmart. I had some questions and they answered satisfactorily. Installation just took one day and it's working properly.

1 year ago

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Charles P Chan Sugar Land, TX

I purchased the contract last September with the promises of HOA application for solar installation, had the panels installed in 3 weeks. Later my HOA sent me a warning letter stating I did not apply for the installation and it's not in compliance with the HOA requirement and requested me to have them removed, I contacted my sale rep and he said he took care of it. I got few more warning letters later, forwarded the letters to sale rep and customer service and issues still not being resolved. Another issue is I still have to pay my utility bill not as I was told after a month after the panels generate power.

1 year ago

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Anonymous Wichita Falls, TX

In the beginning it was great and they were able to come out and install, which was also great, but it's just not dealing with this issue I had and I just can't get any help about it. The installation was it was fine it was it was all done in one day. It just doesn't perform the way they had said it would perform. If I had to do it again now I definitely would not have not gone through them

1 year ago

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Stacy Justin, TX

It took forever to get them up. The first day they got the braces up, but then they forgot to order the panels so it took another month to get the panels out there and then they finally put them up. I like it personally.

1 year ago

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NANCY Malone TX

I would like to give them zero stars. But I’m not sure it will allow me to. We were told by the sales person that we would have no electric bill after the panels were installed. That is not true. We were told by the sales person that it would be done within 60 days. It took over five months. We were told we would get a $13,000 tax credit. When we had our taxes professionally done as we always do, we got a $251.credit. At that rate, it will take over 50 years for us to earn that $13,000 credit. I’m 68 years old. I don’t think I’ve got 50 years left. And if we don’t give the finance company that $13,000, our monthly bill goes from $165-$225. We were not told that upfront. Consequently, we have not had them turned on and we are seeking legal counsel. We are fighting back. This is racketeering. Run, don’t walk, from any solar panel sales people.

8 months ago

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Ray Garza Harlingen, TX

Throughout the whole experience it has been hard to get in contact with someone. Even the salesperson would contact me during the initial process but it has been hard to get him to return calls. No update information on battery install after a year wait.

1 year ago

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Douglas Rosharon, TX

They came out and talked to us and he explained everything to us. Now I'm kind of wondering if I made the right decisions because they won't return my calls and my light bill is 300 something dollars. I called them and I told them what was going on, they say something could be wrong with the panels. I've tried to call the main office and talk to them and have them send someone out and I can't get anyone on the phone. I'm gonna stop paying them and make them come out and fix it.

1 year ago

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David Houston, TX

Very happy with the product. Everything's been very reliable for almost a year now and doing exactly what was described.

1 year ago

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David Spring, TX

They were very helpful. I work and I didn't have to be there when they came to the house. I haven't had any issues with it, but it is pretty solid.

1 year ago

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Anonymous Schertz, TX

It didn't go well when they first came to install. They didn't have the proper permits so they were kicked off the job by the general contractor. The equipment itself seems fine.

1 year ago

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Lisa Cantu Mercedes, TX

I have not seen the energy savings that were claimed to me by the representative selling the TriSMART Solar panels. Also, I asked for a detailed report indicating the items purchased for the price of $150,000 and I never received anything. I feel like I was ripped off. DON'T DO IT!!!

1 year ago

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Amy L Sanders San Antonio, TX

The representative sold us the panels. We get the bill. Only heard back from this company to fill out this survey. Read your paperwork. That's all the information we received.

1 year ago

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Marisol Nino Vega San Antonio, TX

I believe they did an amazing job from the start. Only issue I have is I was not offered a backup generator like other companies are doing now. Why was that?

1 year ago

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Mike Curtis San Antonio, TX

Helpful both during and after purchase including needing panels removed and reinstalled due to hail damage to roof (not panels).

1 year ago

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Kyle Wilkinson San Antonio, TX

When they set up my Solar Panels they made the whole process very easy and didn't interrupt my life at all while installing them.

1 year ago

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Julia Lara Hutto, TX

Everything was great until I requested assistance getting my system back online. Still waiting for a technician. My system is currently not working and I am paying large electric bills.

1 year ago

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Jim Nelson

I have lived in this home for over a year, and I have yet to get a clear explanation for the discrepancy between what enphase reads and what my meter clocks over the same period.

1 year ago

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Rather Notsay La Vernia, TX

It was supposed to be a 2 day installation, but it took over 3 weeks, they cut the fiber to the house, and had to make multiple trips to finish the full installation. The person who sold me the contract promised all kinds of things, but after the solar was going, it took over 3 months and me calling every week for him to finish the remaining items. They even had to come back out within the first month as something was installed backwards. As well, our usage has not changed and the independent rate is only at 40% and not the projected 70%, well under our discussions.

1 year ago

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Paisley McGowan Desoto, TX

It took 14 months to get my panels installed and running. I gave lots of grace due to supply chain issues but the responsiveness and lack of communication between third parties was impossible. No one knew what was happening and there was minimal communication, when I did reach out to them, they had no notes. It was a very frustrating process.

1 year ago

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William Glenpool, OK

It went smooth. It's working but I could use a few more panels because it's not quite producing what I thought it was going to be. The solar is great.

1 year ago

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Leonardo San Antonio, TX

My salesman told me that I was gonna be about 75 percent efficient and from what I see my bills I'm about 50 percent efficient. They weren't supposed to put any panels on the back of my house and they put three panels on the back of my house, so the salesman was kind enough to actually give me a panel for free because the drawing that he labeled out for me was incorrect.

1 year ago

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Samuel Campbell

I was told told my solar company did not put enough panels up which is why after the solar loan I paid the same amount. This again the same case. If you deduct what I pay for the loan and that amount I am still paying the same. There has been so far no cost benefit, which I was told it should be less than $50. My electric bill is over 200 and the loan is 100.

1 year ago

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Benjamin Galinak Abilene, TX

Took almost a year to get my system completed. Not saving any money. The system they put on my house only supplies 30-40% of my needs. When I complain I get told it's my fault for using too much energy. They sold me a seriously underpowered system. So, now I'm paying the equivalent of 2 electric bills and they don't seems to want to do anything about it

1 year ago

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Mateo N Pineda San Antonio, TX

Upon the arrival of the panels, install was fast and mess was cleaned up. No leaks thus far. Electric bill has decreased by 2/3

1 year ago

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Nicole Saint Hedwig, TX

It's convenient and no hassle I thought getting solar panels were gonna be not worth it but it was. I'm happy with them.

1 year ago

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Regina Salinas Houston, TX

I am till paying seperate electric bill and have no idea when it will stop. I was quoted that I would generate 95% of my kwh usage and then would be covered up to 100% for 1st 10 years.

1 year ago

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Drew Nudd Round Rock, TX

Im rating as a 2 because I am currently frustrated with the amount of money I am still paying my municipal utility company for electricity. Since the solar panels have been installed, I have not seen any reduction in our utility bills.

1 year ago

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Jose L Ortiz Fort Worth, TX

Great customer service. Can be improved by explaining the client what to expect (performance wise) from the system on each of the seasons/months of the year.

1 year ago

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Keith Johnson McAllen, TX

Professional and knowledgeable from there install team to there customer service department they always take care of any needs or concerns you may have in my experience

1 year ago

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Dean & Darcey Kaumans Royse City, TX

Panels were not installed as planned. Couldn't get a hold of our sales rep to talk to about issues, when we did they would only text back. Took almost 6 months after correct install of panels to get them operational. It took me telling a general call clerk that I had had it with the company and was contacting a lawyer. The next day we received a call and within 3 days the system was operational.

1 year ago

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Miranda

It was a long process to get my panels. I kept calling back and forth asking questions and I kept getting the same answers. It took a while and it was not great overall. But installation went well. They were in and out in an hour and a half. Those people were actually nice and kept me informed. I would not recommended this company to another person to be honest. I have had a horrible experience with this company and my roof was damaged.

1 year ago

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Rolando

I tried to get someone to come to my house and check my unit and nobody came or called me back. The equipment is not the percentage that they told me that I was going to have so now I have to pay a high electricity bill. They made it seem that it was a good deal but after all it wasn't. Installation process took a month and a half, almost two. Don't get solar panels.

1 year ago