Tephra Solar

Sales - 2 stars Project Management - 2 stars Installation team - 5 stars I am extremely frustrated with my experience with tephra solar and would have a hard time recommending them to anyone. I met with Tephra’s sales representative on Oct 28th 2023. I signed the contract to move forward on Nov 1, 2023. Tephra completed the design of the plans on Feb 6th, 2024 and completed the install on Mar 6, 2024. The city of Henderson was scheduled for their inspection on Mar 19, 2024. I was informed on Mar 28, 2024 that the city was waiting on tephra to place an additional placard and that it has been ordered. I have received no update to my question on whether this will delay the inspection from NV energy, which I was initially quoted around 2 weeks for them to come out and inspect before the solar system can be turned on. 5 months in from signing the contract, I still do not have usable solar. I initially chose to go with tephra for 3 reasons: Price My house would not be tephra’s first for the neighborhood. They were supposedly doing their first install in our neighborhood a week after I met with the sales representative on Oct 28, 2023. My wife and I did not want to be the test house for the neighborhood They would deal with the HOA approvals. Around January 22nd 2024, I found out that they had not installed in my neighborhood before (probably why it took so long for the designs to be completed) and on the day before the install I had found out that they had also not gotten the appropriate approvals from the HOA. I ended up having to do most of the approval work after the sales representative learned that he wasn’t actually able to get the approvals on my behalf. To his credit, he did come out and try to get the neighbor sign off part of the process done and had been actively communicating with the HOA when he figured out he hadn’t completed the approval process. I still had to get 3 out of the 4 neighbors myself and submit for the approval. The sales representative did take all the blame for dropping the ball on the HOA approval. I also later found out that the solar install did not come with critter guard unless it was listed in the contract. Critter guard was pitched to me as a standard offering in addition to the 25 year panel and roof warranty. I have all this information in the notes I took from the initial discussion on Oct 28th, 2023 so I could discuss with my wife. The project manager communicated often. Usually that there was no update, other than that Tephra was trying to figure out the best design for my home. I believe the project manager should have had a better handle on verifying the approvals were completed (specifically the HOA). I am especially annoyed because of the lack of response to my questions about the status of the HOA approvals leading up to the installation date. After my second follow up, I was told it was done and we were good, until I asked for evidence of the approval. I also have not received a response to my question on if the issue with the city inspection will delay NV energy’s inspection. At 5 months into this process, I am losing my patience and that has prompted me to write this review before having working solar. The installation crew great. They were friendly, answered all of my questions, and worked quickly. Best part of the company. I don’t believe the miscommunications with the sales rep or the frustrations I am having are indicative of the practices of a bad company. I definitely don’t feel that Tephra is putting their best foot forward to make it right and improve my experience. I hope that his review will force the company to be better in the future and warn anyone that may be considering tephra that they will need to make sure to manage them carefully.

**AVOID THIS COMPANY** It all started out good or so I thought... First off they will gouge you if you finance, they won't even offer the cash price (30% lower, sounds fraudulent right? 30% tax "credit"....) You'll have to start out by doing their job with the city/county/hoa for appovals and permits. Then comes the install that may or may not happen, and if it does happen the day you schedule. They won't finish... They'll also 100% leave nasty goop and garbage for your kids and dogs to attempt to eat. Almost guaranteed they'll fail the first inspection because they half ass all their work. Then again, they'll have to *maybe* schedule the inspection weeks after install. They'll lie to the finance company that the work is completed and your loan will start before completion. The CEO Jared is a joke, ask the employees, it'll entertain you. Odd that he's the only reason why some solar review websites rate this company fair, supposedly he has ceo "experience". The PM's were probably found after staying the night at a holiday inn express (find the commercials to understand). Just do yourselves a favor and stay away from this company. Unless of course you like paying someone else to do some work that you'll have to do yourself anyway.

The customer service communication with them overall is horrible. I am not saving anything, if anything I'm paying double on electricity. I still have a large utility bill on top of paying for the solar panels. They are a huge scam wish I had never gotten them.

They were awesome! Most places say they provide great work but I think Tephra solar set the standard. This process was easy, fast, and honestly one of the easiest experiences I’ve had. Thanks Tephra!

We had the best experience with Tephra. The sales rep Mercedes was the absolute best. She explained everything to us thoroughly, set us up with our solar panels and we couldn’t be happier! She came back to visit after installation and really sold us on loving our panels! Solar is the way to go and we couldn’t pass up the 26% rebate and the overall benefits solar will have on my family and the planet.

They were personable, open honest and knowledgeable. We felt like we would probably become very good friends with the salesman, because he was interested in us and what we did. John was interested in our getting our stuff right and the best for us.

I want to start off by saying to ALWAYS read the contract and don't take your salesman's word for anything! They will do anything to get a sale! They told me that I would DEFINITELY be saving money every month with solar and I now have a solar payment AND STILL have over half my power bill, as well, which combined is double what my power bill was before! They also told me that solar definitely adds value to your home! It doesn't, at least in Utah it doesn't. I just sold my home and my realtor said solar adds no value to a home and it also cost us a LOT of offers! Only got one offer for 30K less than what we were asking, which royally screwed me and my family financially! Without the solar, we would have had at least 10 offers, based on what my realtor told me from everyone that checked our place out. They were all deterred by the solar payment they would have had to take on. Without the solar, we could have had a bidding war and potentially made 10-20K more than asking. So all in all, the salesman that lied to me cost me 40-50K when selling my house, all so he could make a thousand dollars of commission from selling me on solar. DO NOT BUY FROM TEPHRA SOLAR!! Biggest mistake of my life!

We had solar panels installed by Tephra in February. The installation crew showed up three times before our roof was ready. The panels had been in delivered and sitting in our garage for over a month before that. All because our project manager was incapable of actually managing a project. They asked us to go on the roof to take measurements, they couldn't send a professional over to do it. We have a metal roof and we were told there would be no penetration but the panels are screwed straight through the brand new metal. We were told the install would take half a day. It took two full days. We were told within 30 days the inspections would be completed. It took over two months. The delay was caused by the project manager not having filed the correct paperwork. I had to call our energy company myself in order for them to finally send someone over to complete the inspection. Now that the solar panels are in, the app that they provided isn't reporting our production correctly. The technician who finally turned on the panels apologized for the delay and lack of communication but it's been over a week and they haven't responded to us. There has been no communication, mis-statements, and flat out lies from these people. Do not use them.

True to their words they have installed solar panels to my home in May 24, 2022. But are they producing power no their current state. According to Tephra Project management website my project is only 87% complete. Im waiting on an inspection from Pikes Peak Regional Building Department. https://app.portalcx.io/portal/2d8894a0-bdab-4abd-8e8a-1fe20fd41138. At first when I reach out Tephra Project Management team they informed me of plan changes and that it would have to be resubmitted. I was told wait 2 weeks. Then they just stop picking up the phone after I've waited and called back. Ive texted the persons provided the updates and no answer. Ive called Colorado Springs Utilities to what was holding up was CSU stated that a inspection is required. Was able to access my Pikes Peak Regional Building Department plans/permits online and show no movement from May 12, 2022. Now I'm stuck with paying for solar panels and a electric bill.

Didn't use them, but their door-to-door salesman ignored my "no soliciting" sign even after I asked if they saw the sign. Proceeded to lie to me, which means they obviously didn't care.

Finished sale in March 2022. It's now September 2022, NO SERVICE, paid the loan company 4 consecutive payments and still paying $350 or more in electric bills. Lost a whole sunny summer of credits here in Nevada. Our electric bill has actually increased. Wondering how I made this mistake. Efforts to reach Tephra have fallen on deaf ears. No answers or returned calls from the company. I may need to contact a lawyer. Save yourself the time and aggravation and do not use this company!

I have never been so dissatisfied with a company they promise a lot and deliver very little. Just try getting ahold of customer service. My salesman totally ghosted me before the panels were installed. He promised to be there through completion. The last time he got back with me he was very negative about the company also. Not very comforting feeling I have about them being Around much longer

Teenagers, knocking doors to sell the product. Rude, aggressive, argumentative AND cussing as they walk away from the door when you say “NO THANK YOU”.

Have waited MONTHS to complete my installation. Communication from their Project Manager has been frustrating at best, wasting a LOT of my time on missed appointments, failed inspections, and weak excuses. Cannot recommend.

We were sold system that doesn't even cover the electricity we use. We are now paying for a useless system alo g with a utility bill. I have called and emailed for o er a year and nothing has been done. All we hear is they will get back to us. I am now looking into a lawyer. Worst company I have ever dealt with. Don't bother with them.

Their sales tactics are very misleading and disrespectful to every homeowner. To tape a flier to the garage door leaving residue. Misleading people to think that this is Rocky Mountain Power that is trying to get homeowners to call. Our city has No Soliciting regulations and what they did is blatant disregard to these rules.

I have been disappointed in Tephra. It months longer than agreed to install the panels and then I never received the $400 referral bonus I was promised after I got my son to install. He also is unhappy with Tephra. Sorry I got them involved!