Sunrun: Read 3,829 User Reviews From Real Homeowners

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Verified Customer

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Michael B. Woodland, CA

Provided everything that they promised. Up and running for about a year and everything is working great.

6 years ago

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Glenn San Francisco, CA

They were in touch with us throughout the installation process. We've been producing most of the electricity that we need ourselves.

6 years ago

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Matthew Yucaipa, CA

They had the best rates at the time. Horizon Solar installed the Sun Run products. We had some issues but they were corrected.

6 years ago

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Peter S.

They did a very good job with my solar installation. There were some issues but they quickly took care of it.

6 years ago

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Wilson Henderson, NV

The SunRun system is not producing enough electricity. I was told it would produce more. I'm paying more now total than I did the previous year.

6 years ago

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Jordan Dennis Argyle, NY

The system does not produce enough electricity for the year like they said it would produce 10 percent over what I used I still get $250 bills from national grid trough out the winter on top of my lease payment to sunrun

6 years ago

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Anonymous Orinda, CA

responsive to questions, I wish the app on the phone is better, then would get 5 stars, the app sucks, does not even remember who I am

6 years ago

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Anonymous Fairfield, CA

Service is very good. We save money on electric bills. The installation is well done. So far there's no problem. Thank you Sunrun!

6 years ago

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Jerry Lancaster, SC

I've had no issues whatsoever. Installation was very quick and very smooth. It just cut my power bill considerably.

6 years ago

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Al Addis

Had two problems with leaks as a result of panel mount installers missing roof studs. Had to pay for a service call to fix one of the leaks. Otherwise OK.

6 years ago

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Kiran

Friendly, easy to work with, no complaints, and I don't have to worry about how much my electric bill will be.

6 years ago

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Jose Ochoa

So far no problems. The system has been operating in great conditions. I will recommend to my friencs.

6 years ago

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Annmarie

They came and installed it all in one day. Haven't had any problems so I think it's pretty solid equipment.

6 years ago

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William

Haven't paid an APS bill since it was installed. Installation happened all in one day and went very smoothly.

6 years ago

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Julie

A friend recommended them. It was so simple and everything was explained. I just wish I wouldn't have waited so long.

6 years ago

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Jonathan Sahuarita, AZ

They installed it and got everything done as quickly as possible. It was quick, efficient, and no hassle to me.

6 years ago

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Anonymous Bluffton, SC

I am not happy with the outcome of the solar energy panels that I am receiving. I want to know why every year I am below the average energy levels for producing solar?!

6 years ago

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Donald K

Sunrun has been an exceptional service provider and we have been very happy with all they have done for us.

6 years ago

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Samuel

The only problem I have is the length of the time I have the system; twenty years is a long time. Everything went smoothly with installation.

6 years ago

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Gary Perris, CA

Some friends of mine had it on their house and when I saw it I decided to install it and am very happy. They seem to be working fine.

6 years ago

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Lloid Aiken, SC

The instilation process went smoothly and they were very professional. There customer service is always available.

6 years ago

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Michelle Winchester, CA

Because it would have been a zero if not for Tommy Fox and his intervention to get system fixed for the 3rd time!!!! And Travis for his excellent field service and knowledge

6 years ago

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Master Mechanic.

Roof leak that sunrun refuses to take responsibility for, the home was 5 years old when installed and leak free, after installation I had a leak caused by it. Also the monthly bill is ever increasing with no explanation.

6 years ago

Reply from Sunrun

We are sorry to hear that you are experiencing a roof leak, we want to make sure this issue is addressed we take this very seriously. Please private message us your contact information and we will have a representative contact you as soon as possible.

May. 4th, 2019

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Destyn Simi Valley, CA

The equipment is reliable and the customer service is great. I can always count on them if I have any problems.

6 years ago

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Stephen Prescott, AZ

The installation was extremely smooth. They knew what they were doing and they were very efficient. It has a reasonable price.

6 years ago

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Susan Kaneohe, HI

Customer service was very helpful through the process but now that the solar panels are on my roof I cannot get anyone to call me back. The panels are not producing and I am paying more for electricity than I was initially without the solar panels.

6 years ago

Reply from Sunrun

Hello Susan, we are so sorry to hear about the experience you had. This is disheartening, and not the Sunrun norm, we want to take the opportunity to change this experience around for you. Please feel free to private message us your contact information and we can review your case in detail.

Apr. 23rd, 2019

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Verified Customer

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Eric & Cindy W Newcastle, CA

Customer service, organization, industry experience and amazing project management and installation- they are amazing!

7 years ago

Reply from Sunrun

Thank you for your review, Eric and Cindy W.! We are so pleased to hear that you are happy with the overall experience. We are happy you went solar with Sunrun, let's create a planet run by the sun.

Apr. 17th, 2019

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Kendell Santa Cruz

They are awesome from start to finish. The product is great and I am saving money. Highly recommend.

7 years ago

Reply from Sunrun

We're pleased to hear your sales experience was a positive one. We aim to provide enough options for all our customers to find a solar solution that meets their needs. Welcome to the Sunrun family!

Apr. 15th, 2019

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Geraldine Danielson

Their customer service is awful. I went online o October 11. I continued to get bills from my original electric company for 5 months. I could not get anyone to listen to me. Finally I got a call fromOncor and they walked me through what needed to be done. I think it is finally working right.

7 years ago

Reply from Sunrun

Hello Geraldine D. Thank you for taking the time to provide us feedback. We understand this has not been an easy process due to the lack of communication. Please allow us to turn this experience around and have a Specialist reach out to you. Private message us your contact information so we can contact you.

Mar. 27th, 2019

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Manny Wong San Jose, CA

Produce power as expected. Customer service from sale phase to installation completion was very professional.

7 years ago

Reply from Sunrun

We are delighted to hear that you are finally live! Congrats on finally being solar, we can't wait to hear how you love the benefits!

Apr. 15th, 2019

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Mark Maxwell La Grange, CA

Great system and service. The system works great and everbody i worked with at sunrun has been great.

7 years ago

Reply from Sunrun

Happy to hear that great service was provided! We want to make sure that you are always provided with the best service! We are delighted you decided to go solar with us! Welcome to the Sunrun family.

Mar. 11th, 2019

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Verified Customer

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Jeff Burns

Fast, efficient and honest installers. Very proffesional company. Explained system and how it works.

7 years ago

Reply from Sunrun

Hello Jeff B. We love hearing stories like yours! Our team strives to provide the best customer experience. We are so excited you're a new part of our Sunrun family.

Feb. 20th, 2019

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5 Wagener, SC

It was zero money out of my pocket, which was nice. I thought the customer service people did a good job.

7 years ago

Reply from Sunrun

We are extactic to hear that you didn't have to pay anything out of pocket! Love to hear that our Customer Care team has also been there to support you. Welcome to the Sunrun family, let's create a planet run by the sun.

Feb. 20th, 2019

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Mary Spartanburg, SC

Installation was great. They fixed my rafters in the ceiling and they were always here when they should have been.

7 years ago

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Gratitude Stockton, CA

System works just fine,no problems. Also need info.on back up battery system 2 store my power until needed.

7 years ago

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Anonymous San Jacinto, CA

when I got it I was told my electric bill would be no more than 11 dollars a month, I have paid over 50 dollares the last 2 month on top of my SunRun bill.

7 years ago

Reply from Sunrun

Thank you for your communication. The Sunrun invoice will have the total amount produced. Your utility bill will show how much excess energy was pushed to the utility grid and stored as a credit. Your utility bill will also detail how much additional energy you needed to purchase from the utility.

Sep. 17th, 2018

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Mario Helmetta, NJ

Sales person was told me that we will pay some amount of money every month. Reality is, we pay to Sunrun and separate check to utilitie company every month

7 years ago

Reply from Sunrun

Thank you for reaching out to us, Mario. We certainly hate to hear this. We want to help with your situation and initiate our goal of providing a positive customer experience. Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.

Sep. 4th, 2018

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Verified Customer

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Ahronya Merced, CA

Fantastic customer service. Workmanship was excellent. Installers were thorough. We love our solar system.

7 years ago

Reply from Sunrun

Thank you for your review Ahronya! We are so happy to hear of your great experience with Sunrun and your installation! It sounds like we did a great job at keeping up great communication. Congrats on going solar!

Sep. 7th, 2018

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Verified Customer

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Jill Williams

The communication process you they have is awful. I apparently had a system issue and not once of many trips out to my house (based on what they said) did I ever get a phone call or follow up to the problem.

7 years ago

Reply from Sunrun

Thank you for reaching out to us, Jill W. We certainly hate to hear this. We want to help with your situation and initiate our goal of providing a positive customer experience. Please private message me your contact information.

Sep. 7th, 2018

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Li San Jose, CA

The people coming over to install were very knowledgeable and responsible. They were kind, patient, and friendly with us.

7 years ago

Reply from Sunrun

Hello Li. We pride ourselves on knowing our Consultants deliver a great experience when providing information about Sunrun. This is fantastic. Let's create a planet run by the Sun!

Aug. 24th, 2018

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Julie Hathaway

Nice and friendly reps in and out of the office. So far no problems with my solar panels or billing.

7 years ago

Reply from Sunrun

Thank you, Julie! Reading your review made our day, thank you for the amazing advocacy! You are helping create a planet run by the sun and are having the environment as well. Power Forward.

May. 15th, 2018

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Verified Customer

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Paul

I now have a pigeon problem thanks to having solar panels. I am not the only person who experienced this. SunRun should have been upfront about this issue.

7 years ago

Reply from Sunrun

This is not the Sunrun norm, and we would love an opportunity to review what went wrong here so that we may provide the necessary feedback to our team. Please private message us your contact information.

May. 10th, 2018

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Steve

Great system. Good administrative team. Great installers. Terrible app and system performance tools. Excellent sales rep.

7 years ago

Reply from Sunrun

Hello Steve, thank you for taking the time to leave a review. We appreciate you sharing your experience. Thank you for the app feedback, there is always room for improvement I will share the information with our app engineers. Welcome to the Sunrun family, power forward!

May. 10th, 2018

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Melissa Ainsworth

Very transparent. They did everything they said they would and on schedule with constant communication

7 years ago

Reply from Sunrun

That's what we love to hear, Melissa! We aim to provide the best customer experience and are constantly working to make the transition to solar hassle free.

May. 4th, 2018

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Tom Simi Valley, CA

Only 2 occasions to call. One was great and handled...the second, we never heard back from them. Equipment seems to be ok but based on experience, customer service is 50/50.

7 years ago

Reply from Sunrun

Hello Tom. We aim to provide the best customer experience and are constantly working o improve. We are sorry to hear we did not get back to you in regards to your concern. We will be more than happy to turn this around, please private message me your contact information. We would like to address any questions you may have.

May. 4th, 2018

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BNJ Lakeside, CA

everything SunRun does is top notch Starting from customer service to installation and even a transfer.

7 years ago

Reply from Sunrun

Thanks for making our day BNJ! Providing a one-of-a-kind and hassle-free customer experience is what we strive for!

May. 4th, 2018

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Mo Men San Gabriel, CA

Because there customer service is very good and I have a credit with the Edison Company, just like Mo told us we would.

7 years ago

Reply from Sunrun

This is wonderful to hear, Mo! Providing the best customer experience is our aim, and it all starts by doing the simple things. So glad to have you as a customer. Thanks for helping us create a planet run by the sun! Power Forward!

May. 4th, 2018

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Stephanie E. Long Beach, CA

Excellent service. Very thorough and explained every step of the process. Fast installation and clean.

7 years ago

Reply from Sunrun

That's what we love to hear, Stephanie! Providing the best customer experience is key when our mission is to create a planet run by the sun.

May. 4th, 2018

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Luke Caldwell

Professional attitude, courteous, kept me informed regarding progress, good to work with. Latest electric bill $10.02!!

7 years ago

Reply from Sunrun

This is wonderful to hear, Luke! Providing the best customer experience is our aim, and it all starts by doing the simple things. So glad to have you as a customer. Thanks for helping us create a planet run by the sun! Power Forward!

Apr. 17th, 2018

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kelly mellin

we were very impressed wth them, they answered all question and kept in contact with us thru the entire process

7 years ago

Reply from Sunrun

That's what we love to hear, we aim to provide the best customer experience. So thrilled you're now a new member of our Sunrun family!

Apr. 12th, 2018

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