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Verified Customer

star star star star star

Stephen Aguilar

Excellent service. 8 weeks from planning to install and savings ____

6 years ago

Reply from Sunrun

This is awesome news Stephen A. We are happy to hear you are satisfied with your solar system. Thank you for helping us create a planet run by the sun.

Sep. 7th, 2018

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Verified Customer

star star star star star

Darnechia Corcoran, CA

My system is up and running and I really like its the overall quality.

6 years ago

Reply from Sunrun

We 're happy when you're happy Darnechia! And it sounds like you're happy with your overall experience. Thank you for taking the time to share your experience with the process of going solar. Let's create a planet run by the sun!

Aug. 24th, 2018

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Verified Customer

star star star star star

George Jamestown, RI

The monthly cost is affordable for me and they were really fast and efficient.

6 years ago

Reply from Sunrun

Hello, George, we are proud to hear how satisfied our customers are. We are here to create a planet run by the sun and you are a part of this as well, thank you! Power forward!

Aug. 24th, 2018

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Verified Customer

star star star star star

sharon gantz Lititz, PA

just a good experience esp now since my ppl bill has come down

6 years ago

Reply from Sunrun

That's what we love to hear, Sharon! We aim to provide the best customer experience and are constantly working to cut down our installation process time. So thrilled you're now a new member of our Sunrun family!

May. 22nd, 2018

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Verified Customer

star star star star star

Lori Yeomans Anderson, SC

Ease of working with from friendliness to knowledge to on time service

6 years ago

Reply from Sunrun

That's what we love to hear, Lori Y.! Providing the best customer experience is key because our mission is to create a planet run by the sun. Thanks for sharing your story! So happy you took that first step to learn more about solar energy's advantages. We are thrilled to welcome you to the Sunrun Family! Power Forward!

May. 22nd, 2018

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Verified Customer

star star star star star_border

Anonymous

Wpuld be 5 star but they use poor sub contractors and are unclear about rebate when equipment fails

6 years ago

Reply from Sunrun

Hello, thank you for taking the time to write a review, we appreciate your rating. We are a growing company and always have room for improvement, we will certainly submit your feedback to our leadership team. Thank you for making the change to solar and creating a planet run by the sun, power forward!

May. 15th, 2018

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Verified Customer

star star star star star

Eli's Hernandis

Everything works the way they said it was. Satisfied with services.

6 years ago

Reply from Sunrun

Thanks for sharing, Eli H! We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits-in with your expectations is what we strive for. So thrilled you're a part of our grand mission in creating a planet run by the sun! Power Forward! #savewiththesun

May. 15th, 2018

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Verified Customer

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Clayton Creekmore Sun City, AZ

The sales person came to our door and we signed up. Our experience with the rep was very good.

6 years ago

Reply from Sunrun

Thank you for sharing your experience! We also strive to make joining our effort in creating a planet run by the sun very clean and simple. Welcome to the Sunrun family, Clayton C.! Power Forward!

May. 14th, 2018

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Verified Customer

star star star star star

Lynette Sasamoto

Excellent customer service and can't complain about my PG&E bills

6 years ago

Reply from Sunrun

When you're happy, Lynette, we're happy. We love that you learned about us from other happy customers! Thanks for helping us create a planet run by the sun! #savewiththesun

May. 10th, 2018

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Verified Customer

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Joe

Install and inspection problems. They did not make required corrections in a timely basis.

6 years ago

Reply from Sunrun

Thanks for making our day, Joe! Setting the standard in outstanding service is something we (seriously) obsess over. We also strive to make joining our effort in creating a planet run by the sun very clean and simple.

May. 10th, 2018

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Verified Customer

star star star star star

great service and follow up

good teams work, from first touch , sales do the great experience to me,

6 years ago

Reply from Sunrun

That's what we love to hear! We aim to provide the best customer experience, we are ecstatic your journey in switching to solar was a great one! Welcome to the Sunrun family!

May. 11th, 2018

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Verified Customer

star star star star star

Fito

Professional work. I am very happy and excited with my solar panels.

6 years ago

Reply from Sunrun

Thanks for sharing your wonderful story, Fito! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience!

May. 11th, 2018

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Verified Customer

star star star star star

Elaine

Great price, great service and installation, nice people to deal with.

6 years ago

Reply from Sunrun

Thanks for sharing, Elaine! We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits in with your expectations is what we strive for.

May. 11th, 2018

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Verified Customer

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Denise

Great customer service and the on-time installation was easy and the technicians were professional

6 years ago

Reply from Sunrun

That's what we love to hear, Denise! Providing the best customer experience is key because our mission is to create a planet run by the sun.

May. 11th, 2018

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Verified Customer

star star star star star

Debbie

My electric bill is extremely lower. I received a new roof at no cost to me.

6 years ago

Reply from Sunrun

Thanks for making our day, Debbie! Setting the standard in outstanding service is something we strive for on a daily basis with our customers. To hear you are seeing a difference in your bill makes us tremendously excited for you!

May. 11th, 2018

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Verified Customer

star star star star star

Allen & Cindy

Very professional, on time, works good, and they cleaned up after themselves

6 years ago

Reply from Sunrun

We strive to make joining our effort in creating a planet run by the sun very clean and simple. Welcome to the Sunrun family.! Power Forward Allen and Cindy!

May. 11th, 2018

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Verified Customer

star star star star star

Xiang

A Truly great solar company, start save money after 2 months of installed.

6 years ago

Reply from Sunrun

Thank you so much for your feedback, Xiang. We loved reading your review and are happy to hear you are already seeing the benefit of having solar, welcome to the Sunrun Family!

May. 10th, 2018

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Verified Customer

star star star star star

Travis W

Simple, Easy, Money saving and most importantly Eco-Friendly!

6 years ago

Reply from Sunrun

Hello Travis! We work hard to make the switch to solar hassle free. We are so happy to hear your experience reflected what we strive for. Thank you for helping us create a planet run by the sun!

May. 10th, 2018

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Verified Customer

star star star star star

Rob D.

All their employees delivered what they promised on time or before it was due.

6 years ago

Reply from Sunrun

That's what we love to hear, Rob! We aim to provide the best customer experience and are constantly working to cut down our installation process time. So thrilled you're now a new member of our Sunrun family!

May. 10th, 2018

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Verified Customer

star star star star star

Ralph Borkman

Guaranteed power generation policy and outstanding customer support.

6 years ago

Reply from Sunrun

That's what we love to hear, Ralph! We aim to provide the best customer experience and are constantly working to cut down our installation process time. So thrilled you're now a new member of our Sunrun family!

May. 10th, 2018

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Verified Customer

star star star star star

Dwight S Denver, CO

Always courteous, prompt and helpful. Never had any issues with the system.

6 years ago

Reply from Sunrun

Thank you so much for sharing your experience Dwight S. This is such a wonderful review. We are so grateful for our customers, especially since we are still a growing company.

May. 4th, 2018

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Verified Customer

star star star star star

Cliff

Although we are away for the winter, I have no electric balance.

6 years ago

Reply from Sunrun

Thanks for sharing, Cliff! We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits-in with your expectations is what we strive for. So thrilled you're a part of our grand mission in creating a planet run by the sun! Power Forward! #savewiththesun

May. 4th, 2018

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Verified Customer

star star star star star

Thomas schoonover Paradise, CA

Quick and easy the crews were completed in a great way and were clean

6 years ago

Reply from Sunrun

This is wonderful to hear, Thomas! Providing the best customer experience is our aim, and it all starts with doing the simple things. So glad to have you as a customer. Thanks for helping us create a planet run by the sun! Power Forward!

May. 3rd, 2018

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Verified Customer

star star star star star

Christina B. Camarillo, CA

Never had a problem, good customer service when I called with a question.

6 years ago

Reply from Sunrun

Thank you Christina B! This is such a wonderful review. We are so grateful for our customers, you are a huge part of creating a planet run by the sun. We always want to make sure our customer receive great service, Sunrun is customer obsessed. If you know anyone else who could benefit from going solar, be sure to take advantage of our referral program by visiting

May. 3rd, 2018

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Verified Customer

star star star star star

Torise Helendale, CA

I've had no issues with the organization, they've been very proactive

6 years ago

Reply from Sunrun

Thank you so much for sharing your experience Torise. This is such a wonderful review!

May. 4th, 2018

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Verified Customer

star star star star star

Samuel San Diego, CA

Service and reliability. All representatives in the process performed well.

6 years ago

Reply from Sunrun

When you're happy, Samuel, we're happy. We love that you learned about us from other happy customers! Thanks for helping us create a planet run by the sun! #savewiththesun

May. 4th, 2018

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Verified Customer

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Francisco Pineira Whittier, CA

Service was satisfactory customer care was good could be better set on my satisfied customer .

6 years ago

Reply from Sunrun

Thanks for sharing your story, Francisco! We enjoyed reading your review. Please let us know how things are going, feel free to reach out to us!

May. 4th, 2018

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Verified Customer

star star star star star

Jim M Las Vegas, NV

They have lived up to all of their promises. I really didn't expect them to.

6 years ago

Reply from Sunrun

Hello Jim, thank you for sharing your story! Thank you so much for the awesome feedback! We love hearing from our customers, it is very important for us as a growing company.

May. 4th, 2018

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Verified Customer

star star star star star

Jean - Staten Island

Company is week organized , well managed with excellent customer communication

6 years ago

Reply from Sunrun

That's what we love to hear, Jean! Providing the best customer experience is key!

Apr. 17th, 2018

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Verified Customer

star star star star star

John

They are up front, excellent service, and are fighting for their customers.

6 years ago

Reply from Sunrun

That's what we love to hear, John! We aim to provide the best customer experience and are constantly working hard for our customers!

Apr. 17th, 2018

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Verified Customer

star star star star star

good company

the panels produce what they promised and cut my electric bill

6 years ago

Reply from Sunrun

Thank you so much for sharing your experience. This is such a wonderful review!

Apr. 17th, 2018

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Verified Customer

star star star star star

Regina Ryskind

Customer service is excellent! Every department is the best at what they do.

6 years ago

Reply from Sunrun

When you're happy, Regina, we're happy. We love that you learned about us from other happy customers! Thanks for helping us create a planet run by the sun! #savewiththesun

Apr. 16th, 2018

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Verified Customer

star star star star star_border

Listen carefully.

I feel some of the things said about saving alot of money on electric, just aren't true.

6 years ago

Reply from Sunrun

Thank you for your communication. We strive to deliver an individualized customer experience that exceeds your expectations! Additionally, quality and reliability are major values we uphold, so exceeding your expectations is possible. To understand you believe otherwise is disheartening!

Apr. 16th, 2018

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Verified Customer

star star star star star

Jerry H

Overall excellent quality in hardware, service and performance

6 years ago

Reply from Sunrun

Thank you for your communication, Jerry H. We strive to deliver an individualized customer experience that exceeds your expectations!

Apr. 16th, 2018

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Verified Customer

star star star star star

WHM

Ease of understanding,connection with Costco,great installation

6 years ago

Reply from Sunrun

Thanks for making our day! Setting the standard in outstanding service is something we (seriously) obsess over.

Apr. 12th, 2018

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Verified Customer

star star star star star

james noto

Everything went smooth as clockwork. professional, reasonable, timely

6 years ago

Reply from Sunrun

So lucky you're a member of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 12th, 2018

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Verified Customer

star star star star star

Joann

I am new to the company, but like their app and customer service

6 years ago

Reply from Sunrun

Thanks for sharing Joann! We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits-in with your expectations is what we strive for.

Apr. 12th, 2018

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Verified Customer

star star star star star

CathyC

Everyone was wonderful from salesperson to installation and beyond.

6 years ago

Reply from Sunrun

Grateful for your wonderful feedback. Thanks for allowing us the chance to guide you when you first searched for solar! Power Forward! #savewiththesun

Apr. 12th, 2018

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Verified Customer

star star star star star

Schnabel1

The customer service is great and the installment people were very friendly

6 years ago

Reply from Sunrun

Thanks for allowing us to provide an individualized customer experience that exceeds your expectations!

Apr. 12th, 2018

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Verified Customer

star star star star star

John

I am impressed with the installation, follow up and customer service

6 years ago

Reply from Sunrun

Thank you so much for sharing your experience, we are thrilled to hear your great experience!

Apr. 12th, 2018

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Verified Customer

star star star star star

Ron Mariani

Had Sunrun in 2 homes, never a problem that was not handled quickly.

6 years ago

Reply from Sunrun

Wonderful! Thanks for your advocacy thanks for sharing your story!

Apr. 12th, 2018

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Verified Customer

star star star star star

Mark Daquilla

sunrun is a great company, I am saving so much money with my solor panels

6 years ago

Reply from Sunrun

Thank you so much for the awesome feedback! We love hearing from our customers, it is very important for us as a growing company.

Apr. 11th, 2018

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Verified Customer

star star star star star

Jessica & Eric Shimoda

We are happy with Sunrun and especially our low electric bill

6 years ago

Reply from Sunrun

Thank you for your kind words about our business. We strive to provide the best service, and it means a lot to hear you are happy with Sunrun!

Apr. 11th, 2018

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Verified Customer

star star star star star

George Homer

Clear contract. Clean installation. Guaranteed generation. Great warranty.

6 years ago

Reply from Sunrun

Wow! We’re so blown away by your review, thank you for taking the time to share your experience. It made our day here at Sunrun, power forward!

Apr. 11th, 2018

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Verified Customer

star star star star star

Khawaja Ghori Irvine, CA

They were great. We decided to install it and it's all up and running.

6 years ago

Reply from Sunrun

Thank you for your advocacy Khawaja! We are so happy to hear you are satisfied and your system is producing, welcome to the Sunrun family. Power Forward!

Apr. 5th, 2018

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Verified Customer

star star star star star

Susan Buchholz

We enjoyed working with everyone at SunRun especially Steven M. who was our first contact

4 months ago

Reply from Sunrun

We're thrilled you had a good experience with our team and with Steven! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 7th, 2024

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Verified Customer

star star star star star

Jason Goldstein

4 months ago

Reply from Sunrun

We're thrilled you had a good experience, Jason, and we're so happy to hear you're saving money! Thanks for taking the time to share your feedback. Welcome to the Sunrun family!

May. 1st, 2024

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Verified Customer

star star star star star

kent dangtran Cypress, TX

Excellent team to work with. Sunrun staffs are knowledgeable and patient. This is not an easy subject to comprehend.

9 months ago

Reply from Sunrun

Thanks for your review, Kent! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Dec. 11th, 2023

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Heath Jacob Murrieta, CA

I bought my solar from Sunrun but all their promises before I signed the contract were not true my system is not generating enough power as it shows in the contract and then my agent is not responding to my emails or text so I don't recommend this company

10 months ago

Reply from Sunrun

We are so sorry to hear this, Heath! We would love to review your system's performance and any other specific concerns you have. We will send you a private message requesting additional account information to get an Expert assigned to your case.

Nov. 9th, 2023

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Ramkumar Nachimuthu CA

WOST Company and NOT RECOMMENDED for SOLAR panels. They started this project on Feb 2023 and still didn't get permission from city. Meanwhile sunrun installed solar panels. I talked to city and city saying sunrun is not responding their queries. so i asked sunrun to terminate my project because of excess delay but they are saying i am liable for the installation. sunrun installed solar panels without getting approvals from city and cheating customers and still they are net able to get permits. so this is not worth for single star also. DO NOT go with SUNRUN.

1 year ago

Reply from Sunrun

Ramkumar, your willingness to provide your service address is greatly appreciated. We want to express our sincerest apologies for the extended time it’s taking to activate your system. Rest assured, we’re committed to helping you resolve this matter promptly. An Escalation Expert has been designated to review your account thoroughly and will reach out to you as soon as possible. Your concerns are our priority, and we're dedicated to finding a resolution. Thank you for your understanding and patience during this process.

Sep. 15th, 2023

Sunrun Reviews