Name: Sunnova
Rating: 4.7

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Bill Frederick Cape May, NJ

My solar panels have been operating since October 2018. . Everything was fine till my system stopped working on May 15,2020. It was determined the solar inverter was bad and was told it would take approximately 7 days to replace 4 weeks later Sunnova shows up for install only to find out they had the WRONG PART!!!! Well now here we are July 17 Sunnova says the parts are in BUT they can’t fix till July 30th . THIS IS TOTALLY UNACCEPTABLE!!!! And also Sunnova DOES NOT return phone calls and there is NEVER a supervisor available . Sunnova rates a 0

3 years ago

Reply from Sunnova

Thank you for reaching out, Mr. Frederick. We are very sorry to hear about your experience with your system. One of our agents will reach out to you shortly to help get this issue resolved. Thank you.^JD

Jul. 20th, 2020

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Steve and Karen Hoffman Encinitas, CA

This is the worst Solar Company I have ever used. I have called 4 times now to schedule a repair and every time I am told that they promise someone will contact me to schedule an appointment, but no one has called for three weeks. Just asked to speak with a supervisor and again I got the run around. How can you stay in business when you do not take care of you customers. Would never use Sunnova again.

3 years ago

Reply from Sunnova

Hello Mr and Mrs. Hoffman, thanks for bringing this to out attention. We are very sorry to hear about your experience. One of our agents will reach out to you shortly to help get this issue resolved. Thank you^JD

Jul. 20th, 2020

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Unhappy Clovis, CA

We got solar to help save money, like everyone else. It was put in last year. Our true up was $800.00 this year. Found out that our solar system wasn’t working!😳. We have been making monthly payments just to have panels on our roof that weren’t working. They will not compensate us in any way for their mistake. All we got was an I’m sorry. We also got holes in our kitchen ceiling from their nails.

3 years ago

Reply from Sunnova

Thank you for reaching out. We are very sorry to hear about your experience with production and the holes in the kitchen. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you.^JD

Jun. 22nd, 2020

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Carmen Alessi Cape May, NJ

Everything was simple and accessible. The service is professional and friendly. And the product I am enjoying is awesome.

3 years ago

Reply from Sunnova

Thank you for the note, Carmen. Welcome to the Sunnova family!^JD

Jun. 15th, 2020

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L.Gist Corona, NY

I was extremely pleased with the customer service positive attitude and I appreciated all the knowledge as they answered every question

3 years ago

Reply from Sunnova

Thank you for the note, L.Gist. Welcome to the Sunnova Family!^JD

Jun. 15th, 2020

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RICHARD PACE Dallas, TX

WHEN I SIGN UP WITH SUNNOVA ,I WAS TOLD AFTER TWO MONTH I WOULD ONLY BE PAYING SUNNOVA EVERY MONTH. THE AGENT WHO SIGN ME UP LIED TO ME. MY SOLAR BILL IS $84.04 EVERY MONTH, TXU BILL WAS $47.09 .I'M PAYING $132.13 FOR APRIL. I,M PAYING $55.13 MORE THAN I PAYING LAST YEAR. IT'S NOT EVEN SUMMER YET. DON'T USE THIS COMPANY . I WAS NOT TOLL THE FACTS UP FRONT.

4 years ago

Reply from Sunnova

Hello Mr. Pace, thank you for reaching out. We are sorry to hear that this was your experience with Sunnova. One of our agents will reach out to you soon to help get this issue resolved.^JD

May. 19th, 2020

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Laura Kayda Carlisle, PA

Sunnova is a great company to work with. They answered any questions we had quickly and thoroughly. They made our experience going solar so easy.

4 years ago

Reply from Sunnova

Hello Laura Kayda , Thank you for your positive feedback and welcome to the Sunnova family!^OA

Apr. 25th, 2020

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Lindsay Veale Newark, NJ

It was an easy process from start to finish. Really happy with the quote, the design, the installation and now having our system up and going!

4 years ago

Reply from Sunnova

Good morning Lindsay, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

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Michael White Newington, CT

4 years ago

Reply from Sunnova

Hello Michael White , we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^OA

Apr. 7th, 2020

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Snowmannn Frost Dana Point, CA

Sunova pasted a Sunrun sticker on my inverter that states to call a Sunrun number for servive. I contacted the Sunrun number and was told that there was no contract to service my system. I called Sunova about it. The botyon line was if i needed service they Would contact me in a month ir mote to set up a service date! In addition they misrepresented the ammount of solar power the system can produce, it will not match my historical use and bottm line will never save on my overall electric bill. P My recommendation is to avoid this company.

4 years ago

Reply from Sunnova

Hello Snowmann Frost, thank you for bringing this to our attention. We are sorry to hear that this was your experience with Sunnova. We do appreciate your business and would like an opportunity to make things right. Would you please send your contact information to resolutions @ sunnova. com and one of our Resolution Specialists will contact you shortly. We can only improve by knowing what our areas of opportunity are for improvement. ^JD

Mar. 17th, 2020

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Nancy Antone Clinton, CT

Rick was awesome he walked me through the whole set up all the way to turning it on. We ran into a few issues but the co took care of it at no cost to me

4 years ago

Reply from Sunnova

Good morning Nancy Antone, thank you for your feedback and welcome to the Sunnova family!. ^MP

Mar. 9th, 2020

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SAMUEL BIRTH Wildwood, NJ

I'm end very disappointed by trinity people took 3 1/2 months go get in end your system only puts out small of electric I use I'm using 2600 kWh a month your system can only supply maybe 750 kWh there was more room in front of my house. trinity bad design and sells man never told me time it takes to get on I hope I save money but way I see it it will cost me more?🤞think I got screwed we'll see?

4 years ago

Reply from Sunnova

Good morning Samuel, we are sorry to hear that this was your experience with Sunnova. If you could please send us an email with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MP

Mar. 9th, 2020

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Teresa Barnett Lancaster, PA

Sunnova made solar affordable for us! Easy to work with and always a step ahead on customer service. We highly recommend Sunnova!!!

4 years ago

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Stephen Strouse Barnegat, NJ

This company is very thorough. Their communication with their customers is outstanding! I can not recommend them highly enough. Thx so much!

4 years ago

Reply from Sunnova

Hello Stephen Strouse , we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^OA

Feb. 13th, 2020

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Charlie Hoffman, NJ

Sunnova SUCKS! You can NOT monitor your solar system real-time! The customer service call center is in Belize, Oscar the center manager REFUSED to give me the corporate number for me to complain! I’m paying a lot of money for a solar power system that I DO NOT know if it is producing, because I can not monitor it in real time! All Oscar kept saying was that he was a customer service only! As per my contract, SUNNOVA is supposed to monitor, maintain, repair and support my system! DO NOT USE THIS COMPANY!

4 years ago

Reply from Sunnova

Hello Charlie , we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA

Feb. 13th, 2020

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Gary G Bakersfield, CA

Sunnova has lived up to everything they told us about solar. Our overall electric bill has dropped a lot. No problems with the system at all.

4 years ago

Reply from Sunnova

Hello Gary G , thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Welcome to our Sunnova Family!^OA

Feb. 13th, 2020

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Fabio Rocha Phoenix, AZ

What can I say? My lease goes up every month yet electricity prices haven't risen by the same amount in Arizona. In winter, my bill is around $40 but with a lease of $150 it's just not worth the savings on the summer months. During summer sysem prduces 30% of my energy. Was promised WAY more thn that. I want out and the peace of mind of not having to pay ever increasing instalments for the next 19 years.

4 years ago

Reply from Sunnova

Good morning Fabio, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MP

Feb. 4th, 2020

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Vincent Bordogna Clifton, NJ

Sunnova has been ripping me off from day one. Their systems do not provide the adequate amount of kilowatts per month to power your home. You get billed both by Sunnova and your local carrier. If your considering solar for your home, run don’t walk run away from this company. They are crooks. Those of you who are suffering like me with Sunnova please contact me. Together we can make a difference.

4 years ago

Reply from Sunnova

Hello Vincent, we are sorry to hear that this was your experience with Sunnova. One of our Issue Resolutions Specialist will contact you. ^MO

Jan. 28th, 2020

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Nelson Moore New Holland, PA

Very professional, prompt, kept us informed at each step. We have not started with billing - but so far very impressive.

4 years ago

Reply from Sunnova

Hello Nelson, Thank you for your positive feedback and Welcome to the Sunnova Family!^MO

Jan. 17th, 2020

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peter hutchinson Colchester, CT

Having issues getting switched on.Everything is set,theytell me to turn it on,then in an hour,they tell me to turn it off again.Now there is mysterious paperwork that needs to be signed,but no- one knows what it is.Waiting for a return call.I am losing patience.

4 years ago

Reply from Sunnova

Hello Peter Hutchinson, we are sorry to hear that this was your experience with Sunnova. One of our Issue Resolutions Specialist will contact you by the end of the business day to further assist you. ^OA

Dec. 20th, 2019

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russell wandrei Adams, MA

These people were excellent they answered all of my questions and they kept me well informed of what was happening and what i needed to do.

4 years ago

Reply from Sunnova

Hello Russell Wandrei , Thank you for your feedback and Welcome to the Sunnova Family. ^OA

Dec. 13th, 2019

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Sam Valley Stream, NY

My inverter not working since July 2019 till November 2019. It is still not fixed. I have sent several email and spoke to customer service according to them it’s been order and it is still in process. I am not sure how long will it take to come and install the inverter. I will write again once it fixed and will advise you about Sunnova. Thank you

4 years ago

Reply from Sunnova

Thank you for reaching out, Sam. We would like to review your account and address your questions. Could you please send us a private message or email to with your system id and contact information where we can reach you?

Oct. 30th, 2018

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Jeremy Murrieta, CA

Sunnova was the only company willing to provide what they do. They exceeded all expectations. We are beyond excited and thankful. Thank you Sunnova!

4 years ago

Reply from Sunnova

Hello Jeremy, thank you for your positive feedback and welcome to the Sunnova Family!^OA

Nov. 6th, 2019

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norman hans jr Clementon, NJ

being able to tall to customer service is next to impossible.you are told there are several callers ahead of you, do you want to be called back which did't happen or stay on the line which lasted over 2 hours then disconnected. can't find anything out about case # 02328603!!!!!!!!!

4 years ago

Reply from Sunnova

Hello norman hans jr. Thanks for your response with the case number. I will forward your information to the appropriate department to address your concerns.^OA

Oct. 25th, 2019

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Ryan Woodland, CA

Travis was very helpful, friendly, and informative. He wasn’t pushy but seemed to be upfront and honest about what we could expect.

4 years ago

Reply from Sunnova

Hello Ryan, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to Solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. Thank you^MO

Sep. 19th, 2019

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Joe madrigal Marysville, CA

So far so good. a little hiccup during installation for a missing part. It’s is up and running... Now we will see the difference!

4 years ago

Reply from Sunnova

Hello Joe, thank you for your positive review. Welcome to the Sunnova family! ^MO

Sep. 19th, 2019

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Georgeann Shaw El Paso, TX

Great company very friendly staff Willing to answer all questions you might have. Price for solar is very good. I checked out other companies and none can compare.

4 years ago

Reply from Sunnova

Hello Georgeann, Thank you for your positive review, Welcome to the Sunnova family!^MO

Sep. 12th, 2019

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Dwight Mosley Chicago, IL

So far no problems but u should know when new customers electric is switched over. Clearer explanation of due date for payment

4 years ago

Reply from Sunnova

Hello Dwight, Thank you for your positive review, Welcome to the Sunnova family!^MO

Sep. 12th, 2019

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Vivian Johnson Fresno, CA

My grandmother was given a $500 check to get her to go solar. Her pg&e is $2600 as of today. Her true up is $2919. And a lien put on her house. She's 80 years old and the stress over all this is killing her. Not to mention when sunnova came out to service her system their company van sideswiped my suv and didn't say nothing. Hit and run. Luckily the neighbor witnessed it all. Over four months now they say their gonna pay for the damage to my vehicle but keep slow playing me .......they prey on elderly people and a class action lawsuit needs be done asap.

4 years ago

Reply from Sunnova

Hello Vivian, we’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. I pulled up the account and I noticed that we have a case opened to address your concerns. I see that the case owner tried to contact you and left a voicemail. Our Issue Resolution will contact you soon .

Aug. 30th, 2019

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Shirley Gembeh Laurel, MD

All questions were answered. Very timely, professional and took time to address questions that were raised. The team was very professional.

4 years ago

Reply from Sunnova

Hello Shirley, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Sep. 6th, 2019

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Mike Broderick Castaic, CA

This will be my second review of this company as I left a review a couple of weeks ago. I am still waiting for an answer as to why Sunnova can not give me date for a replacement inverter. The company that manufactures them promises delivery within 48 hours..... Sunnova has been no help what so ever in solving this issue And I am not happy to be a Part of the Sunnova family

4 years ago

Reply from Sunnova

Good Afternoon Mike, thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. We are looking into this issue. Thank you!^MO

Aug. 14th, 2019

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Bill Cypress, CA

My system went down on July 12, 2019. I did not get a call from Sunnova. I contacted Sunnova about a week later and have been getting the run around since. In 2 days it will be ONE (1) MONTH since my system stopped working. I am tired calling Sunnova. All they do is to give me a case number. I have two (2) case numbers but a NON-working system. Who is going to pay my power bill? I use to encourage my neighbors to get a Sunnova system. No longer. I will let them know about the lousy customer service. So sorry I ever got this system.

4 years ago

Reply from Sunnova

Good Morning Bill, Thank you for bringing this to our attention. Could you please send us a message with your system id/phone number where we can reach you?. We will look into this right away. Thank you^MP

Aug. 12th, 2019

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Gerald Errickson Buena, NJ

Customer service gets us answers quickly. Installation of the solar system was easy. The auto-payment feature is simple.

4 years ago

Reply from Sunnova

Good Morning Gerald, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

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Paula Haywood Saint Albans, NY

The price for the service is awesome; almost 200% less than what I paid for delivery and service of energy from Con Ed.

4 years ago

Reply from Sunnova

Good Morning Paula, Thank you for your positive feedback and Welcome to The Sunnova Family!. ^MP

Jul. 19th, 2019

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Clare E Case Waterford, CT

Every person who helped in the final product was knowledgeable and explained the details well. From beginning to finish it was a great experience.

4 years ago

Reply from Sunnova

Good morning Alan, Thank you for your positive feedback and Welcome To The Sunnova Family! ^MP

Jul. 19th, 2019

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Stephanie San Juan Capistrano, CA

My system has been down for a month and a half, I have called multiple times, talked to many reps and a supervisor, was promised a return call from all of them and never got a one! I'm still waiting for my work order to be scheduled, even though it was "expedited" 2 weeks ago! Highly frustrating customer service. I just want my darn panels fixed!

4 years ago

Reply from Sunnova

Thank you for your feedback. Stephanie, I apologize that this was your experience with Sunnova. This is not the typical Sunnova experience. I have reviewed your account and see that a case has been created to address your concerns. One of our Issue Resolution agents will be in contact with you today to ensure that all of your questions and concerns get addressed. ^MO

Jul. 11th, 2019

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Kiran Morganville, NJ

I am a customer for a year. I called multiple times about my production. 18 panels were tripped but they did not even care about my concerns. I called 4 weeks in a row. Nobody ever tried to call back. I called the installer momentum solar who blamed sunova for not giving them a wok order. I would not trust sunova representatives. They were supposed to get back to me but it’s been 2 months , I did not recieve an update or a call. I would not trust their contract at all.

4 years ago

Reply from Sunnova

Good Afternoon Kiran, Thank you for bringing this to our attention. If you could please send us a private message with your System ID/Phone number where we can reach you? One of our agents will reach out to you within the next 2-3 business hours. Thank you^MP

Jul. 8th, 2019

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Jason Murrieta, CA

Horrible company! Avoid Sunnova, there are much better options. I was charged their $300 UCC fee for a total of $600 during a refinance of my home. When I called to correct their mistake I was told they would not be correcting the problem. When I asked how to file a formal complaint, the rep told me she would pass along my sentiments. I said that wasn't good enough I'd like her supervisor's contact information and was denied. I asked to speak with any other representative and was denied. These crooks don't belong in the industry, please don't be fooled the way we were.

4 years ago

Reply from Sunnova

Hello Jason . We would love to assist you with your concerns. Please send a Private message to . So we can look into this right away. Thank You. ^OA

Jul. 5th, 2019

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Anthony Hamboyan Burlington, MA

Not a happy customer at all. My spouse and I have literally spent ( me) a half an hour on the phone just trying to talk to anyone to no avail. My wife called today and was on hold for approximately one hour again could not talk to anyone. Here’s the sad part, we need to change the payment arrangements in your favor so you get paid correctly, yet we cannot reach anyone. We are not happy at all. Payment will cease shortly unless you folks initiate a call immediately.

4 years ago

Reply from Sunnova

Hello Anthony Hamboyan , We are very sorry to hear about your experience with your Customer Service issue. We'll escalate your note to the appropriate department. Can you send us a private message with your system ID and a phone number where we can reach you? ^OA

Jun. 27th, 2019

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Smith Albuquerque, NM

Run, don't walk away from this company! They don't tell you how they are going to install your panels in a way that prevents you from doing any normal maintenance on your roof and how they are going to gouge you when you need your panels moved. $6000 to move panels on a house that's less than 1100 sq. ft. That erases all your savings and far more! Customer service is the WORST! Never call back. Horrible!

4 years ago

Reply from Sunnova

Hello Smith, we are here to help. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll look into this right away. Thank You. ^OA

Jun. 21st, 2019

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Debbie Clark Mifflintown, PA

Overall it was a good experience but someone didn’t submit the correct paperwork for the final inspection and that pushed back my start date of completion.

4 years ago

Reply from Sunnova

Hello Debbie, we are excited to welcome you to the Sunnova Family! We appreciate your feedback. Thank you!^MO

Jun. 12th, 2019

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Douglas Thomsen Shingle Springs, CA

I wish it were possible to give less than a star rating. We have had Sunnova Solar for 5 years and have had nothing but trouble. Not only does the system under perform but the customer service is appalling. My honest opinion is that the company from the top down is only concerned about money and each customer is seen as an inconvenience. In trying to accomplish a very easy task, I have spent no less than 2 hours on hold today.

4 years ago

Reply from Sunnova

Thank you for reaching out Douglas Thomsen. We are very sorry to hear about you had to go through this ordeal. We do appreciate your patience and one of our agents will contact you soon to help get this issue resolve. Thank you^MP

May. 24th, 2019

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Gina wrogg Oakville, CT

The staff at Sunnova were professional at all times. I got the pleasure to talk to a few of the staff. They answered all my questions. Great job.

5 years ago

Reply from Sunnova

Hello Gina, thank you for being a valued customer. Our goal is to provide world class customer service, and your feedback is priceless in our pursuit of customer satisfaction. Welcome to the Sunnova Family! ^MO

May. 17th, 2019

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Richard Chimenti Yaphank, NY

From beginning to date, we have had a great experience. From the sales to the installation everything has been top notch. I have recommended Sunova to many of my friends.

5 years ago

Reply from Sunnova

Thank you for reaching out Richard Chimenti, we value your positive feedback. Our goal is to provide world class customer service, and your feedback is priceless in our pursuit of customer satisfaction. Welcome to the Sunnova Family!^OA

May. 9th, 2019

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Christian Carlo Kissimmee, FL

Horrible! My solar system was installed in January and it took 4 months to start working. Installation on the wall looks horrible stickers everywhere and pipes everywhere. My neighbor installed a solar system with another company and his installation looks so much better than mine. I will never tell friends or family about you guys . You guys been so irresponsible I regret doing this with you guys.

5 years ago

Reply from Sunnova

Thank you for your feedback Christian, we are sorry to hear your installation experience does not reflect what we strive for. We 'll escalate your note to the appropriate department. ^KM

May. 2nd, 2019

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Nora Weed Sandy, TX

This has been a lengthy process and I appreciate how Sunnova has kept me informed of the process and what to expect next.

5 years ago

Reply from Sunnova

Thank you for the note, Nora. We are thrilled that your experience reflected what we strive for. We appreciate the positive feedback! ^MO

Apr. 22nd, 2019

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HILL TERRA Queen Creek, AZ

This has been one of the easiest transactions we have ever completed. The communication throughout has been tremendous. The work was excellent.

5 years ago

Reply from Sunnova

Hello Hill, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear that your experience reflected what we strive for. We appreciate the positive feedback. ^JG

Apr. 9th, 2019

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Kang Lee Yucaipa, CA

Receiving 'not approved' letter from the Home Association Office was not pleasure experience. I phoned one of your agent to add one more panel, totally 10, instead of 9 wasn't reflected some how.

5 years ago

Reply from Sunnova

Thank you for reaching out Kang Lee, a resolutions agent will be contacting you shortly to assist you. Regards, ^KM

Apr. 3rd, 2019

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Ernest Laliberte' South Windham, CT

It seem to take a long time to get installation because of a tree that had to be removed before they would consider doing the job.

5 years ago

Reply from Sunnova

Hello Ernest, we value your feedback and positive review. Welcome to the Sunnova Family! ^KM

Mar. 26th, 2019

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Frank & Claire Lihue, HI

We explained our situation before, and Sunnova replied saying that they will have someone contact us. We did get a phone call, but we did not resolve our problem. Our roof is still leaking, no one came to assess and fix our roof and no one has even called after the ONE time they called to see what was going on. We are going to be contacting someone to legally help us already. We've been dealing with this problem since November of 2017

5 years ago