Name: Sunnova
Rating: 4.7

star star star star star

Carlos J Vazquez

Excellent. Got a lot of info from them about everything that covers service warranty and equipment. Straight forward Company.

1 year ago

Reply from Sunnova

Hi Carlos J Vazquez! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LS*

Oct. 21st, 2022

star star star star star

George B Clovis, CA

The best thing is that they monitor system output and if the panels do not meet expected output they give me a credit. There is nothing I don't like.

1 year ago

Reply from Sunnova

Hi George B! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LS*

Oct. 21st, 2022

star star star star star

Scott Alboum Trenton, NJ

What I like best about the company is their level of professionalism when planning my system and when they did the install.

1 year ago

Reply from Sunnova

Thank you for your note,Scott Alboum. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! *LS*

Oct. 21st, 2022

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Daniel Goncalves Trumbull, CT

I have had Sunnova for over 3 years now, trust me you do not want to be apart of this club. We have not not been able to produce solar since spring time we have reached out and emailed over a dozen times with no response than Adriel G in there resolutions department assured me we would get this resolved that was 5 weeks ago and he has yet to return a phone call or email

1 year ago

Reply from Sunnova

Hello Daniel Goncalves, we apologize for the inconvenience. Can you send an email to [email protected] with your system ID and a phone number where we can reach you at? *LS*

Oct. 4th, 2022

star star star star star

Thomas Worsley Fall River, MA

Never had any problems with the system or customer service. I am saving money, and after all, in today's economy that's huge.

1 year ago

Reply from Sunnova

Hello Thomas Worsley, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Sep. 30th, 2022

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Diane Union, NJ

After Sunnova returned my call, regarding the length of time for my closing nothing changed. All information was submitted to them with confirmation they received, which they denied. If I hear after each piece of information sent , it will take 3-5 days to review I’m going to scream. All information started on 7/28/22 with ALL representatives giving all wrong information. Tired of hearing, I’m sorry and will expedite. Which is never done, as I’m still waiting for this incompetent company to get the paperwork done. Shame on you!!! Extremely dissatisfied.

1 year ago Edited September 1, 2022

Reply from Sunnova

Hello Diane, thank you for bringing this to our attention. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. ^AG

Aug. 29th, 2022

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Lisa Anderson Lake Charles, LA

I only gave 3 stars because I'm just getting setup and started with my Solor panels. I received emails with communication about the process and how it all works so I guess I'm just waiting to see what happens now..

1 year ago

Reply from Sunnova

Thank you for sharing your feedback, Lisa Anderson! We are thrilled you made the decision to go solar. If you have any questions regarding your system we are more than happy to help! ^AG

Aug. 29th, 2022

star star star star star

Pascal Deneuve Mariposa, CA

We love it. We still trying to understand why we did not go solar before. Last year between June and July we spent 1600$ This year nothing Amazing

1 year ago

Reply from Sunnova

Hello Pascal Deneuve , we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^ SG

Aug. 26th, 2022

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TheLarz Voorhees Township, NJ

Salesperson from Trinity told us he would stay on top of everything. That didn’t happen internal people at Trinity said they would do things that never happened. I got involved with the local utility company to get us a new meter and get turned on. Even with it being turned on we have no idea if it’s doing anything because your app is telling us to zero. I was told I would get some kind of login for an app called “ my solar edge” . That didn’t happen. The only thing that happened was I pay $15,000 for a new roof.

1 year ago

Reply from Sunnova

Hello TheLarz, we are sorry to hear you been having issue with your solar system.
Can you send an email to [email protected] with your system ID and a phone number where we can reach you at?*LS*

Aug. 25th, 2022

star star star star star

Latoya Golfin

I just started my solar experience and I have to say it is going good so far. Thank you Sunnova for letting me own my own energy!

1 year ago

Reply from Sunnova

Thank you for your note, Latoya Golfin. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving power houses! *LS*

Aug. 25th, 2022

star star star star star

Eric Anderson Ocho Rios, 06

There technicians were very knowledgeable. However the communication between the different parts of the service with the customer could be improved.

1 year ago

Reply from Sunnova

Hello Eric Anderson, we appreciate your feedback. We are thrilled you have made the decision on going solar! **MV

Aug. 22nd, 2022

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Kristen Kozatek Rehoboth, MA

Absolutely horrible customer service. I have never come across customer service this horrible in my life. My husband and I have tried using the portal and have spent numerous hours calling Sunnova to try and get something resolved, and still nothing. This is not just a customer ranting. This is a person sending other people out there a warning of what they will be dealing with if they choose this company for their solar. This has interfered with our everyday work lives, and we have lost money due to their lack of help. I DO NOT recommend.

1 year ago

Reply from Sunnova

Hello Kristen Kozatek, we are sorry to hear that. Can you send an email to [email protected] with your system ID and a phone number where we can reach you at?*LS*

Aug. 22nd, 2022

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Diane Molina Coos Bay, OR

I was pleased with the service and a happy with the product so far. I don’t understand the whole process and did get a little irritated but it worked out well.

1 year ago

Reply from Sunnova

Thank you for sharing your story Diane Molina! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Aug. 18th, 2022

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William Frederick Cape May, NJ

I am tired of the run around I get from Sunnova. I get estimated readings 7 or 8 days straight I send a e-mail and they get fixed(?) I have estimated readings from months passed that still have estimated readings. But I am told my system is working fine ,why then the estimated readings?? Sunnova does not have an answer they blame the weather or anything else they can think of … This company does not even earn one star, maybe a -2stars Sure wish someone could help with this issue Bill Frederick VERY DISSATISFIED SUNNOVA CUSTOMER

1 year ago

Reply from Sunnova

Hello William Frederick, thank you for bringing this to our attention. Could you send an email to [email protected] with your system ID?**MV

Aug. 17th, 2022

star star star star star

david smith Brooklyn, NY

My solar panel system installation and performance so far is excellent. Sunnova is very good at giving you what was ordered by the consumer.

1 year ago

Reply from Sunnova

Hello David Smith, we appreciate your feedback. Thank you for being part of Sunnova! **MV

Aug. 15th, 2022

star star star star star

Kevin White Philadelphia, PA

I was explained about the company and Solar well. They were honest and carried out everything as promised. Professional.

1 year ago

Reply from Sunnova

Hello Kevin White, thank you for the feedback. Welcome to the Sunnova family! ** MV

Aug. 15th, 2022

star star star star star

George S San Diego, CA

The installers that installed were fast and great, Got it approved fast. The system is wonderful. No problems. Thank you

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, George S.! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Aug. 2nd, 2022

star star star star star

B Santos Muncy, PA

Very professional and prompt attention Very hard working crew who conducted the install All staff I dealt with were great!

1 year ago

Reply from Sunnova

Hello B. Santos , thank you for the kind words. Welcome to the Sunnova family! ^AG

Jul. 26th, 2022

star star star star star

Errica Tampa, FL

Great company! Easy to understand process. Everything was seamless from start to finish. Recommend to anyone who wants to save money!!!

1 year ago

Reply from Sunnova

Hello Errica , thank you for the kind words. Welcome to the Sunnova family!^AG

Jul. 20th, 2022

star star star star star

King Made Ontario, CA

Great experience got my solar panels installed and now saving money on my electric bill. Solar panels look great on my roof.

1 year ago

Reply from Sunnova

Hi King Made! We appreciate your feedback. Thank you for being part of the Sunnova Family! *LS*

Jul. 18th, 2022

star star star star star

Hank Zackin Manahawkin, NJ

Great knowledgeable and professional representative. Prompt response to questions. Good follow-up and monitoring of accounts

1 year ago

Reply from Sunnova

Hi Hank Zackin, thank you for your positive words. Thank you for being part of our family here at Sunnova! **MV

Jul. 15th, 2022

star star star star star

Marily Fuller Naples, FL

They helped me by walking me through steps of what I needed to do and gave me reassurance that this was a good idea and help set up my accounts

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Marily Fuller! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Jul. 15th, 2022

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AL IL

Panel caused a leak in my roof. Instead of 3-5 days to get a response to my claim, it took 12 days and only because I called to get an update after having escalating the case a week prior to no avail. My warranty expired (only 1 year apparently) and now I have to wait 1 to 2 weeks to get a quote to have someone remove the panels while the roofer does the necessary repairs. Still no resolution and no end in sight.

1 year ago

Reply from Sunnova

Hello AL, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to [email protected] so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward resolving this for you. *LS*

Jul. 14th, 2022

star star star star star

donna carter Oceanside, CA

they came in and did what they said they would do in a timely manor, they stayed in commutation with us. every body was very professional.

1 year ago Edited June 23, 2022

Reply from Sunnova

Thank you for sharing your positive feedback, Donna Carter! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Jun. 23rd, 2022

star star star star star

Lorie Brown San Francisco, CA

Well I don't have much to say it's that I love my pg&e bill $00000 dollar's I'm loving it my cool Air and the heat is on ❤️

1 year ago Edited June 23, 2022

Reply from Sunnova

Hello Lorie Brown, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Jun. 23rd, 2022

star star star star star

Gwen Shaw Waco, TX

They were honest. They did the things that they said they would do. They were on schedule with all of the steps to the finish line.

1 year ago

Reply from Sunnova

-Hello Gwen, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! +EC

Jun. 16th, 2022

star star star star star

Eric Smith New Milford, CT

Everyone was very friendly and helpful. The panels look great and allow me to power more things (like my pool) and pay less.

1 year ago

Reply from Sunnova

Hello Eric, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! +EC

Jun. 8th, 2022

star star star star star

Donnamarie Hoga Foxborough, MA

It’s a win win Solar panels. I have not had a bill with my electric company for two months that has never happened in 53 years.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Donnamarie Hoga! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^AG

Jun. 6th, 2022

star star star star star

Lori Smith Peoria, AZ

Sunnova has provided me with very good service and provided information that gave me the best contract in order to purchase my solar.

1 year ago

Reply from Sunnova

Hello Lori Smith, we are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback! ^AG

Jun. 3rd, 2022

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Jacquie Deltona, FL

Call to speak with rep regarding my first bill as to why I received a bill only having the service for 4 bills and was advised you were told you would get a bill from sunnova and duke , however I was never told it would generate a bill a month in advance, your customer service representative definitely turned me off from your company for my first impression of your company

1 year ago

Reply from Sunnova

Hello Jacquie, thank you for bringing this to our attention. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. +EC

May. 31st, 2022

star star star star star

Candido Sanchez Pioneer, CA

Solar system was installed in the timing manner. Service to date has been great. I'm looking forward to a long relationship.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Candido! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! +EC

May. 31st, 2022

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Michael Rayner New Bedford, MA

Awful. Got delayed numerous times (took about 6 months from the first date). Kept getting phone calls while I was working despite telling them to email me. 100s of emails that are impossible to keep track of what is important. The install team left a bunch of trash in our yard. My dog ate something they left and got sick and had to go to the vet.

1 year ago

Reply from Sunnova

Hello Michael Rayner, thank you for bringing this to our attention. Can you please send us an email at [email protected] with your system ID and a phone number where we can reach you? Thank you. ^AG

May. 23rd, 2022

star star star star star

Aallen Los Angeles, CA

The agent Danny is really good in explaining and provide asssistance even after his job, follow up and very assuring. Thanks danny

2 years ago

Reply from Sunnova

Thank you for the kind words, Aallen. Welcome to the Sunnova family! ^JD

May. 19th, 2022

star star star star star

Ellyn Rose Chargualaf

I am still learning about this company and learning the website. I do in fact appreciate that I switch over to solar energy.

2 years ago Edited October 19, 2022

Reply from Sunnova

Hi xxxx! We appreciate your 5 star review. Thank you for being part of the Sunnova Family! *LS*

HiEllyn Rose Chargualaf

Hi Ellyn Rose Chargualaf

Ellyn Rose Chargualaf

Hi Ellyn Rose Chargualaf ! We appreciate your 5-star review. Thank you for being part of the Sunnova Family!

Oct. 19th, 2022

star star star star star

Annie Hart Middletown, CT

I rated this company a 5 because I have not had any problems with the solar panels. So far it's working as it was promised.

2 years ago

Reply from Sunnova

Thank you for the kind words, Annie. Welcome to the Sunnova family!. ^JD

May. 2nd, 2022

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Linda Heggan

Not a fan at all one of my controllers has been out for 3 months my electric bills are sky high because of this. I have called every week sometimes 2-3 ties a week trying to get them to come out and repair the controller I have 2 panels working out of 20 ..... When I call all I get is someone whos sitting home with kids in the back ground screaming. theu can't give me any info I'm so over this

2 years ago

Reply from Sunnova

Hello Linda, thank you for bringing this to our attention. We will have one of our agents to reach out to you directly to address your concerns. Thank you. ^JD

Jan. 6th, 2022

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Chris Dinger Aliquippa, PA

I was told I was going to buy the solar system. I was tricked into signing a lease agreement. When I caught the word lease on the monthly bill I contacted sunnova. They tell me I signed the agreement. I did not. They tell me I cannot change the agreement to a buying option because the system is on. They lie to you. You will not get the money and discounts they promise. I put a complaint to the bbb, sunnova is not accredited anymore. I wonder why. They lied to over 500 people in Puerto Rico.

2 years ago

Reply from Sunnova

Hello Chris, thank you for reaching out. We see that you have already spoken to one of our representatives regarding your concerns. Please feel free to reach out to us at [email protected] if you have further questions. Thank you. ^JD

Sep. 16th, 2021

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Jenn Santa Clarita, CA

I have been trying to get a pay off quote but the amount I was sent is more than they quoted me last year. I responded to their email and no response. I call back and all they can do is email legal again to address the issue. No response from them and no one else to talk to. We need to get this paid off but they can’t even address the discrepancy and this is the LEGAL department!

2 years ago

Reply from Sunnova

Hello Jenn, we apologize for the inconvenience. Can you send an email to [email protected] with your system ID and a phone number where we can reach you at?MV

Aug. 12th, 2021

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Jack Dowling Waterbury, CT

Worst company I have ever dealt with. They don’t really have any customer service. Just a bunch of foreign workers reading from a script. I’m being charged by Sunnova for solar, that doesn’t work and having to pay an electric bill. This is unacceptable. The worst part is I have contacted customer service over a dozen times, requested a manager and all I’m told is they can’t transfer my call so they will email their manager to call me back. After several months NO CALL BACK. Avoid using this company at all costs. They are non responsive to a problem THEY CAUSED.

2 years ago

Reply from Sunnova

Thank you for your feedback, Jack. Our aim is to provide a customer experience that meets your expectations. We are sorry to hear that this was not the case. Please feel free to send me an email at [email protected] with your contact information, we would have our specialist reach out to you. ^vb

Jul. 20th, 2021

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Marla Kemmler Pittsburgh, PA

After reading these reviews I am glad my experience with them went no further than the sales team. My husband was setting an appointment up with a sales rep. She never spoke to me at all. The day she was suppose to come I received an email from Sunnova with documents attached that were electronically signed with my name. The documents allowed Sunova to do a soft credit check on me. The sales person got my information from my husband then used it to do the check WITHOUT ever contacting me personally. COMPLETELY ILEGAL! Seems like we have spared ourselves a bunch more headaches.

3 years ago

Reply from Sunnova

Hello Mrs. Kemmler, thank you for bringing this to our attention. One of our agents will reach out to you shortly to address this issue. Thank you. ^JD

Apr. 19th, 2021

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Ricardo Colon Lakeland, FL

Horrible customer service. There’s never a supervisor available. I been having issues with my solar system for the second time now. Their incompetence has damage my double wall oven and an inverter AC. I have a week now trying to get Sunnova to approve a tech to come check my system which is failing. Please don’t do business with this company. I am a disable veteran and this worsening my mental health condition.

3 years ago

Reply from Sunnova

Thank you for reaching out, Ricardo. We are very sorry to hear about your experience. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you ^JD

Mar. 22nd, 2021

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Simple Sales Riverside, NJ

Squirells have made a nest and hole underneath solar panel and are now running through the attic. Can't get the roof fixed and nest removed until panels are removed. Sunnova has forbidden me to have my contractor remove them and make proper repairs to my roof. Customer service is requesting that I pay them to install a critter guard as well as incurring costs for temporary removal. Still waiting for Sunnova to get back to me with removal quotes after two weeks.

3 years ago

Reply from Sunnova

Hello Simple, thank you for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. ^JD

Mar. 17th, 2021

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CANDY TYRELL Chestertown, MD

To prove the point of their horrible customer service, I received a call the day following my bad review. From a man telling me that someone else would reach out to me and discuss my issues. That didn't happen. Now, 3 weeks later, I get a poorly written email with no name attached saying that they aren't going to do anything. My electric company still says there is an issue. My electric bills are still more than double what they were last year. There has been no resolution or attempted resolution. Do not contract with this company. You will regret it if you ever need assistance.

3 years ago Edited September 14, 2021

Reply from Sunnova

Hello Candy, thank you for reaching out and bringing this to our attention. One of our agents will reach out to you shortly to help address this issue. Thank you. ^JD

Mar. 16th, 2021

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Luz Delia Hernandez Deltona, FL

As of this day 12/2/2020 I haven't seen the saving yet. I'm now paying the solar bill plus another high bill with Duke energy. I either didn't get enough panels or my Duke usage was misquoted. Not happy with the transition. I talked to the sales person two months ago. She's been calling/emaling and or leaving mess. to whoever is in charge but as of now nothing has been done. I regret doing the change. Not recommending the co. to anyone until the problem gets fixed.

3 years ago

Reply from Sunnova

Hello Luz, thank you for brining this to our attention. One of our agents will reach out to you tomorrow to help get this issue resolved. Thank you. ^JD

Dec. 3rd, 2020

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Beverly S. Mosinee, WI

I reported a leak on my roof since October 14, 2020. It’s now Nov 28, 2020 and I have yet to get my roof checked. I only got a case number and work order assigned. I’m still getting the runaround. Their customer service is horrible. Definitely read the contract or else you’re stuck with a 25 year lease with horrible service and only arbitration, as a customer I have no other choice but get screwed in the process. Not worth it!!!

3 years ago

Reply from Sunnova

Hello Beverly S, we are happy to help. Will you please send us a private email to [email protected] with your system ID and direct phone number? An agent will contact you soon. ^TR

Nov. 30th, 2020

star star star star star

Laura Farace Las Vegas, NV

Everything was behind schedule due to covid, but the people (except one who wasn't with the company, just an outside contractor) were amazing.

3 years ago Edited September 14, 2021

Reply from Sunnova

Thank you for sharing your story Laura! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^JD

Oct. 13th, 2020

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CMarie Elder Jordan Portillo Kapolei, HI

I signed up in October 2019. Waited to January 2020 for install where I was pressured to add panels. I still don't have solar power Sept 2020. There's been @50 wrong contract updates from them delaying my service. I can't recommend them.

3 years ago

Reply from Sunnova

Hello CMarie Elder Jordan Portillo, thank you for bringing this to our attention. Can you please send us a private message with your system ID and a phone number at [email protected]. We'll reach out to you right away to help get this issue resolved.^IS

Sep. 4th, 2020

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Hector & Rosa Cedar Grove, NJ

the service we are getting is terrible the trinity solar salesman told me that our bill we be only $41.00 dollars a month from January to August our bills are $488.00 , $575.00, $673.00 this is a joke our bills have triple after they install this ripoff solar panels. we will not recommend trinity or sunnova solar to my worst enemy. both of this company do not give a straight answer do not solve your problem. we were told by PSE&G that this panel are not generating enough energy to of set our bills. people do your research before you do business with both is this company.

3 years ago

Reply from Sunnova

Hello Hector & Rosa, thank you for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll reach out to you right away to help get this issue resolved?^JD

Aug. 24th, 2020

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Stacey Bradley Las Vegas, NV

My solar bill is high. My electric bill is just as high as befor. I call they send power bills fir a year. Say oo ya you are good. B.s. i had 29 yes 29 panels. They took 2 panels off. They deny they did. Still say i have 29 panels. The customer service sucks. You cant get anybody to come service the product. Worst mistake of my life. I pay 180.+ and over 150+ per month in elect. No good. Wish i could get rid of this lame company. They dont ever help or ever try to help when you require information. Sunnova u suck

3 years ago

Reply from Sunnova

Hello Stacey, thanks for bringing this to our attention. We are very sorry to hear about you high electric bills. One of our agents will reach out to you shortly to help get this issue resolved. Thank you. ^JD

Aug. 24th, 2020

star star star star star

Gopal Dasari Concord, CA

Whole documentation and communication process was excellent! Great work and I am very satisfied with the services so far.

3 years ago

Reply from Sunnova

Gopal, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Aug. 3rd, 2020