Sungevity

I was told several different actions and none came through. 1. I originally signed up to save money and for the rebate. I got the run around and as of today (3 years later, no refund). I tried calling the gentleman who signed me up, I called Sungevity and lines were no longer in service. All my emails that were sent and that they responded to and promised my refund was on the next check run were now bouncing back as the email addresses could no longer be found. 2. I was told that the project would take about 6 months to get up and running. Took over a year and half. The company told me that they needed to break my concrete to do some work and it was not covered, etc. They tried to make me use my rebate for it and I said no. It took another 6 months for them to come back and fix the tore up concrete. They were a fraud and the installation was horrible process. I have filed a BBB report and several others. NOT A GOOD COMPANY.

This company is a scam they are only interested in getting you on a loan which they first tell you it’s transferable and later when you need to sell your house they say we can’t transfer the loan ... also they required me to an energy audit for my home for their own benefit and failed to reimburse me for over a year now ... the energy audit was required in order for them to get a state rebate. Edit : the issue above was finely resolved because of the new Company that acquired them seem to be very respectful and great to work with and for that alone I am changing my review pineapple energy

Out of business- Nov 24 2020, I signed with Sungevity Mar'20, took until Sept'20 to get installed. Along the way personnel quit and replaced a few times. Very unresponsive but the Invoices were on time! CED Greentech seems to be in bed with the fraud/scam. They sent a Lien to me before the bill was due. Midway through the process I read reviews like this warning people that Sungevity / Solar Spectrum / Horizon Solar did this before: defaulted on installation, materials and service contracts and shortly thereafter reopened under one of the other names. I was stuck, 1/2 way engaged. Anyway- the warnings proved to accurate and factual. These are dishonest people. Don't do business with any of the companies dba "Sungevity / Solar Spectrum / Horizon Solar HOSOPO"

I sign up with Horizon last year they installed my solar panels, had several issues on the install before the initial install I had spoke with the solar rep and mentioned my concerns about pigeons on my roof, I had them lowered my panels & installed a bird guard but that took 7 months of constant calling, now I'm waiting for them to upgrade my MPU panel, but according to my non returned emails the company has gone out of business, so now I have panels on my roof that are NOT connected so im waiting for the peeps that purchase Horizon/Sungevity to call me back and schedule with PG&E my MPU install, nothing but issues with this company do not recommend them at all, like I said before nothing but promises and NOT falling thru. STAY AWAY FROM THIS COMPANY!

I have no rating for this company. This company sends a great person to tell and teach you every aspect and detail about solar and their company. We purchased and installers damaged my roof. They sent a repair guy he did repairs But, my roof still leaks and i have mold and will have to repaint and replace the ceiling wood, closet walls, pole, carpet and not sure what else. Phone call after phone call To no avail no one calls us back. Very much disappointed they get you to buy and no one wants to help after that, almost makes me regret purchasing. I wish i knew how to fix all this stuff myself too old to be climbing roofs. Anyone out there that can help me? my name is Lorraine my husband is Lamont.

I spoke with Reina W about an inverter question and she was very helpful and informative. She answered all my questions and provided great customer service.

My history with Horizon Solar Power has been quite challenging but I want to do a special shout out to both Sherril T. And Eva C. for the exceptional customer service that I received today. Those two get a 5 star rating from me. The company overall will be rated once they resolve this issue for me!

When we signed up, we thought we were dealing with a stable company. That is not the case. I won't go into their Chapter 11 reorganization. I will tell my story. I have solar panels on my roof. I have NO solar power. The job was never finished. I attempted to reach the 2 members of Sungevity's company that i had been dealing with to get as far as I did but could not reach either. Now i find out that Sungevity laid off 330 or so employees which, i believe, includes my 2 contacts. I have received nothing from Sungevity at all since they put up the panels but could not finish because of some backup battery parts missing. They never came back and I assumed that was because of the Coronavirus. So, i gave them time. Well, that time i gave has long gone away. I still have no solar. Now the bad part. I signed an agreement with one of Sungevity's suppliers (thinking it was ok because Sungevity was so highly touted at the time (9.7 but now 7.7)) The agreement stated that i would pay the supplier if Sungevity did not. Sungevity did not pay the supplier and yesterday (many months into this project) i received lien papers from the supplier saying they were going to force the sale of my home to pay the $13,923.00 owed them by Sungevity. They could have sent me a bill (an explanation of what i was paying for would be nice) but went right for my jugular. That was not even needed as I would have paid the bill once I understood a couple of things that they could have explained to me. Why the heavy hand? Not sure what my next move has to be. I just know that Sungevity is not to be trusted. IF they can correct this problem to my satisfaction, i will change my tune! Until then, the one star rating I gave them here is more than they deserve!!!

We signed the contract to purchase last October 2019 and were told the work would be started in December. One of the inducements to purchase when we did was the 30% tax credit. They didn’t even apply for the permit until January, put on the panels in February (we lost over $1800 in tax credits) and here it is April and after 3 inspections it cannot pass the permit process. The lender paid them in February in full for the job so we are now paying the lender and PGE with no resolution in sight. To add insult to injury, they never paid the company the supplied the panels so despite us being out $47,000 with no working system, the supplier just put a $15,000 mechanics lien on our home. We contacted their customer service on numerous occasions and they fail to respond. RUN DON’T WALK AWAY FROM THIS COMPANY AND BELIEVE NOTHING THEY TELL YOU!!

We contacted Sungevity in June 2019. Sungevity gave us a prompt quote over the phone. Without comparison, we could not judge the value. The representative pressured us in accepting the quote on the spot due to supposed Sungevity investor requirements and other intimidating sales tactics. After doing some research at Energy Sage, we uncovered the quote seemed over 25% above market. We renegotiated the contract at a 10% discount relative to the original price, but still much above market. We figured we were still going for quality as Sungevity was named the best company in its field by this website. The representative confirmed they could complete an installation of solar panels and battery within 6 weeks. It actually took more than 7 months. The "substantially complete" installation was done in the last week of December 2019. And, as of this writing the system is not yet certified and ready to go by PG&E. The project took such a long time that after several months both the supplier and installer of solar panels sent us "California Preliminary Notice" of filing a lien against our house because they had not gotten paid by Solar Spectrum, one of the operating companies acquired by Sungevity. Also, Sungevity and Solar Spectrum hounded us for weeks to make a second and final payment on an installation that was far from "substantially complete." Some of their collection systems were automated whereby they sent us automatically every other day an electronic document to sign confirming the installation was complete when it was not and demanding a 2nd payment on the spot. Staff turnover is a problem. Over this time period, we dealt with 3 different project managers and two different finance managers. Another issue is the decentralized business model of Sungevity. The latter is really an umbrella holding company. It controls numerous different operating companies. In turn, these subsidiaries often entirely outsource the entire installation of the panels to other companies. And, the delivery of service of the different operating subsidiaries and especially the outsourced installation panel subcontractors can vary greatly. In our case, the installer was American Home Energy (AHE). They turned out to be incompetent. They often brought the wrong part for the job. They had to come numerous times to do a job that should have been completed in one single visit. One of AHE staffers even told my spouse with a smirk on his face "you should have bought a generator instead." They were plagued by staff turnover and shortage causing our project to be on hold for weeks if not months. Sungevity developed a fairly revolutionary process including software, design, phone protocol and system whereby they could sell on the spot very expensive solar installation without spending any upfront marketing dollars on consulting visits and achieving a very high sales closing rate (that's where the intimidating sales tactics paid off). They also could leverage this low cost efficient software based system over numerous solar company acquisitions. This seems brilliant at first. But, there is a downside. They have completely lost control on the actual quality of the products and services they deliver. They actually have a very tough time of monitoring and tracking their own project. In our case, my spouse turned into the de facto project manager as they often had no idea where things stood, where were the subcontractors, etc. If an executive of Sungevity, Solar Spectrum, or American Home Energy reads this review, it actually provides valuable actionable information. All three companies have issues regarding quality control, staff turnover, project management, financial management, and customer service. This is an update as of March 28, 2020, after 9 months since the beginning of this project we finally have had a working system for about a month. A representative from Sungevity/Solar Spectrum (Blake) was assigned to our account to make us happy customers going forward. After much marketing speech and promises, he can't respond to the most basic questions. And, does not even answer my email. From a knowledge base, technical expertise, customer standpoint, this company is unable to deliver adequate customer support.

Everything went perfect..my project manager Shari R was very professional and returned all my phone calls in a timely manner and answered all my questions

Nightmare from the start !, beware of this company.They are the nicest people when they are trying to get you to go solar.Once they got you forget it! List of just a few things they have done. 1) promised solar installation that took an extra 4 months from original date. 2) Did not bother telling us they switched financers, so I had no way to pay them for the first 4 months.Wich accumulated a bill as you can imagine. 3) Set up a monitering account under the wrong adress, so all readings of consumptipn and production was wrong. 4) At the end of the first year, we underproduced almost 5000 kwh's for the year. Resulting in a $743 bill from Edison. We were promised 7311 kwh we recieved only 2438 Kwh. 5) I had to investigate this myself by comparing numbers from Edison! Had I not they would have never told me! (Likely happening to thousands) 6) After reviewing my data they said they would only pay around 170.00 to make it right. (Several hundred dollars short) 7) They give false dates for updates via phone/email that come and go everytime, with no notification. (Dont give a date if your not going to uphold it, people wait around expecting a call or email if you say you are going to do so on a certain day) And when you do get finally get ahold of them by calling several times for days/weeks, they say they were in meetings all day or out sick.BS! (Happend several times with the same person,as if they forgot they used that excuse in the past) 8) The incentive came almost a year later, dont believe them when they say youll get one.You have to call and almost beg for it, for months.Plus theres a ton of unmentioned forms that need to be signed and sent back. Someone up top is skimming and people dont know the lesser.I will be contacting the media BBB and have already spoken to a lawer who will pursue my case,thats how serius these guys have messed up. Its in black and white that they broke the contract. All they had to do was make it right, instead they got greedy with the wrong one. Beware of this company

Rosa T walked me through the whole process and was very helpful. Made the the process smooth as can be. The whole team did a great job! Thank You. Adrian

Helped me get my parents system fixed. It was under warranty so they covered all the cost to repair and even paid us for the electric bill. I still can’t believe it.

Bill P did an excellent job of explaining how residential works, and the potential savings of going with solar power. I can't wait until I have my system installed!

Had a very informative and helpful experience with Amory. Learned a great deal. Am very greatful. Seems like a great company ....Highly recommended.

everything and everyone was great from the salesman (Jesse S) to our project coordinator (Rosa T) they both made this process super easy and awesome for me!

They reached out right after I showed interest in solar. However, they were unable to service our area, but did tell us what to ask the other companies.

My phone contact with their representative , Crystal, was excellent. Her explanations were very understandable and thorough. She was personable and easy to deal with.

My experience with Sungevity has been a complete and total nightmare. Let me start my saying, I signed my contracts for my solar projects in early/mid Aug of this year. After completing the permit stage, I was given a installation date of Oct 2 and the installers would arrive between 8:00 and 9:00 am. Well 8:00 am came and went, 9:00 am came and went, then 10:00 am came and went. I called my project manager and left a voice message. 11:00 am came and went and still no installer nor a return call from my project manager. I called her again and left another voicemail followed up with an email. Finally she calls me back to inform me that there was an inventory issue and the installation would not take place. A week later I was given another installation date of Dec 6. You're not going to believe this but my wife was home getting ready for work on Nov 29 and guess who shows up at my house, you guessed it, the installers. One full week before the scheduled installation date. No prior call or email. They just showed up... So here it is Dec 16 and my solar installation is still not complete and most likely will miss the tax break for this calendar year. At this point I just want to get out of the contract.

Working with Matt was a positive experience. Got all my questions answered with a quick turn-around. Each time I 'tweeked' the usage numbers the design team also responded with a quick turn-around.

We have been very pleased with our Service with Horrizon Solar. Antwan S our coordinator kept on top of everything & kept us informed of next step. Great job.

Crystal G was very helpful and very professional. Since we could not come to agreement on price of the project, we could not go any further. But I appreciate her help.

Great and prompt service! Answers all of our questions in a timeline and comprehensive manner. Look forward to doing more business with them in the future!

Friendly guy and very patient for explaining complex terms. He seems to genuinely try to guide the decisions that are best for our current circumstances.

It was a very positive and easy experience. He was friendly and very transparent and was very easy to work with over all . Would recommend to anyone.

Bill was very helpful helping me understand how Solar can help me and my family. He helped me find the best solution for my family and had my best interest in mind.

In October of 2016 we paid around $30000 for a 32 panel solar system from Sungevity. We purchased outright. The next person to come to our house after the installer left had Solar Ponics written across the side of their work truck. Installation went well. The system continues to work well. Just under a year later we were notified by whatever was left of Sungevity that the company was protected by chapter 11 bankruptcy. There was no longer any warranty on our system. There was no one to call. No one would be monitoring our system but the power company to manage our production. Three buffoons, Danny K, Andrew B, and Alec G bear the burden of runnng what appeared to be a promising and successful company into the ground. So, when I saw that the Sungevity corporation has returned as a company with at least two of these three environmentalists turned entrepreneurs, I felt my obligation to warn others. Guarantees not honored are lies. Businesses that fail like this one did just two years ago are not to be trusted. Do not shake hands with these people. Their hands are hot pokers. You will get burned

I haven't done business with sunjevity but I have been dealing with FeliciaI think that's how you pronounce her name not sure very kind very nice very pleasant

communication could have been better, installers were great, as was the person who met with the inspectors. All were friendly and helpful, as well as our first contact, Tom.

Sales has understood and customized the system as per my requirements - being patient with my changing requirements over multiple calls until I fully satisfied..

I am very disappointed that they filed for bankruptcy protection and reduced the support to just 7 years and removed the performance guarantees. Apart from that, the solar installation is working very well.

Crystal was awesome. She made it so easy and explained everything to me. I enjoyed talking to her and I want her to be my contact during the whole process to solar power.

Rosamaria T was very good to work with. When I had a question she answered right away. The whole project went well and without any problems. It went very fast.

Very Kind, considerate and helps you with all questions, not making you feel confused or unsure of your purchase. Walks you through every step of the way.

Overall, I have been quite satisfied with Sungevity. I've have no problems with the system and am equally satisfied with my customer service representative, Blake.

Patrick provided very measured information and made everything easy to understand. He was very patient and prepared to spend time to ensure everything was understood. He conducted himself in a very professional manner.

Sungevity was prompt in contacting me and great at follow up, however I felt the techniques they used were a bit sales-y and even pressure tactics in some regards. We opted not to work with them as we preferred working with a local company.

Very good people to work with. Very attentive but were not overly pushy. Answered all my questions in a timely fashion. Very competitive in their proposal.

Our sales rep Brandon B goes the extra mile! Truly makes the all new information available and easy to understand! I would reccomend Brandon B for all your solar needs.

Just started with Crystal a couple of weeks ago, she is an excellent sale rep. Answered most of my questions and those she couldn’t, she went in found the answers—- So far I’m impressed. Ken

Absolutely horrible experience so far. Unfortunately, bought a house that had a solar lease with them, and it wasn't worth losing the house over it. But, not only the worst contract I've ever seen, its also been horrible customer service. Had issues transferring over the lease (still waiting for that info) and the person who handles this (Jenny) was rude and short on the phone. She kept claiming that things were in the contract (which as new buyer, I did not have the original contract) and then said, oh its on this, page, I mean this contract, I mean .... ??? When transfering a lease, they ask for your banking information to set up an automatic ACH payment monthly, which I refused to do until they gave me information about the actual contract. I dont want a random company that has previously gone bankrupt to have the ability to debit my bank account. I told her I did not want to set it up and to let me know how I could send in my payments. Apparently there is no way to do this other than calling in the info every month - no idea how they will do this as I assume they do not accept credit card, so I guess you just call them and give them your bank account number anyways?? When I called to follow up since the account had still had not been transferred, Jenny told me she was busy and she could look into things "if she had the time." Jenny also rudely told me, well you need to set up auto debiting from your bank account, or we will charge you a $10 service fee for every payment. So fine, I guess I will have to set up the automatic transfer. But they also do not provide ANY way to do this SECURELY. You have to write out all you information and send via email. There is no way to mail this (or a check) for payment. So, I filled out the form and told them to call me for the account number. My guess is that they never will, they will claim "autotransfer was not set up" and they will probably charge a late fee and a service fee. And Jenny will be rude about it all the same. Absolutely horrible experience, wish there were a way to break this solar lease.

Patrick S worked on providing the best competitive quote from the top 3 PV system providers. Not only were they the best price they have more finance options available.

Company sells solar panels and guarantees power yields. Outsourced work and near bankruptcy reorganization with mass layoff of workforce in 2017 makes one wary of quality of work provided, the guarantee used to promote their product and the unusually high price of their systems. High pressure sale with threat of revoking a $2,000 discount if contract not signed the same day as presented not appreciated.

Sungevity has been a good company to use to assist with the generation of solar energy. I dont always know what company they are - Sungevity or Solar Spectrum, and my system has under performed for the last 2 years.

Sonny was great with all the initial questions and paperwork. Mike took over once the install started. He has been great through the process! Everything is up and running!

We just flipped the switch on , there was very little we had to do or pay to take advantage of solar savings .... install was fast , inspection went smooth ,,,

I have had a Sungevity product since 2011. My true ups have gone from $200 in my first year to now $1700. I have reached out and complained several times with comments such as "you are using too much energy" or "the solar panels are generating just fine" But I have no way to track the production. I have asked that they do a servicing to make sure that the energy generated is properly going to PGE and company, HelioPower, they contract the servicing to is horrible. They called me and hung up stating they need to call back, and then I received a text a month later that they have been trying to reach me. Bull. I went through all my phone records and never received another call from them. I set up an appointment with HelioPower only to call them that morning when the service tech was a 1/2 hour late to find out they never scheduled the appointment. My neigherbor has the same system as mine but with 4 more panels and his true up right now is $10, whereas mine is $400 and the year is not out yet. Once I get the reports needed from all parties, I will be filing a complaint to the FTC. I am fed up.