Name: Sungevity
Rating: 4.2

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Verified Customer

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Robert Kinstle Livermore, CA

The process working at Sungevity was very low drama. Their charges are reasonable, their process is reasonable and their very easy to work with, so it's seems like they're meant for me. Their pretty aggressive about calling me during the finances, to be sure that you get started, they're all very positive. Note: Prospect didn't understand the question and rep failed to repeat

6 years ago

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Verified Customer

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Leon Tanner Meriden, CT

We had talked other solar companies that just couldn't give a specifics about how much money we would save by going solar and there was a guy from another company, Solar City who was more interested on how pretty he looked and had to get home to his apartment because he has friends coming over so he really wasn't interested in doing the sale. We had a great experience. They monitor everything, we don't have to worry about nothing. Sungevity is been wonderful.

6 years ago

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Christopher Miller Torrance, CA

I did so much research, and it paid off. I've had a phenomenal relationship with Sungevity. They were again 100% professional and I never had any question along the way because they were able to explain everything to me every step of the process. Every step of the process with them professionally and they told me well in advance what to expect so I never had any questions

6 years ago

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Michael Schaff Parishville, NY

Their original presentation was very professional, very complete, and their 20 year warranty was a major factor for me.We are very satisfied with the overall quality of everything. We did have a minor problem with the system needing a few adjustments. They were very prompt in coming to take care of it, and answering all of the questions that we had.

6 years ago

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William Goff Marana, AZ

After doing research, I found that a lot of other solar companies were not solid financially. I was very pleased when I met with the consultant, they came and took measurements and the got me designs; the whole process was very simply. They did a great job with the installation, they even made sure that there were no leaks. They made sure that the system was up and running and operating properly. Im generating plenty of energy and I am very happy. The system generates a lot of energy, and my bill is way down. I am happy.

6 years ago

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Rootuja Ghatge Fremont, CA

The company is quite excellent. They always follow up on any problems, like a one time we had a stormy night and the car charger blew up. So they replaced it quickly. They always followed-up so no complaints. I just have one comment to make: I just wish they recommended us to get a pick all system. So that they wont give you any bill right now. After that worked, I have the prepaid security. So you see if we had an electrical system then we weren't have any few electric bill, that's my only comment. everybody's great, everybody's professional, they are very responsive when I said I have any questions or a comment, so no complaints. I like how I think they are and how responsive they are.

6 years ago

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Steven McManus Livermore, CA

Well they were just one of the more recommended companies in the area and the were the one that actually gives us the largest amount of panels on our roofs. The other company SunLan they wouldn't give us as large as system I guess. Installation was very good, they are all very professional. I don't know if they hired a 3rd party to do it but rather they hired is actually excellent and um very efficient, they did a great job, take trash of the roof and clean the gutters and um and the installations is very good and very quick and its a very good experience.

6 years ago

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Philip Goodge Palm Desert, CA

They were referred to me by my sister and brother in law and it already worked with them. I had a very good experienced, like their online tools and all of that were very helpful and helping me understand and you know move through the process. One of the reason I picked them too is they didn't just gave a referral fee to my sister that referred me but they gave me a nice discount because I was referred to them and none of the other companies that I talked to did that, they only gave the referral money to the people who referred me to them.

6 years ago

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Merilyn Ojai, CA

Everybody that came out - the salesman and everyone on the phone - were extremely helpful and cordial and knowledgeable. I wouldn't hesitate to recommend them to my friends. The project coordinator was always available anytime I needed to call her.

3 years ago

Reply from Sungevity

Hi Merilyn, We are so glad to hear you have had such an enjoyable experience. Please don't forget we have the top referral program in the industry when you tell your friends about us. We will be here if you need anything. Happy solar! Blake Hazelrigg Senior Manager

Nov. 18th, 2019

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Bill Moreno Valley, CA

We thought they were a professional company do a good job. The installation process actually went very well he came as as promised and seem like they did a pretty good job. On thing that's kind of negative is that the $1500 promised is taken an exceptionally long time, we did fill out some paperwork, so maybe it should be here in a few weeks but I don't know for sure.

3 years ago

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Bobbie Sanger, CA

Overall I'm pretty happy with it. Hopefully it keeps producing enough that we don't have a bill. Everything looks good and the equipment looks high quality. Installation was pretty quick, it all happens in one day and we didn't have any problems. Overall it was a good experience.

3 years ago

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Robin Bakersfield, CA

Sungevity had good reviews and experience in the industry. I appreciate the prompt response and cordial, helpful employees. I would suggest maybe a little bit more explanation on how the bills work with my for electric provider.

3 years ago

Reply from Sungevity

Hi Robin, Prompt cordial responses are goal for our entire staff. If you continue to have questions about your billing please don't hesitate to reach out to myself or any of the Sungevity team. We will be happy to help get your questions answered. Thank you for the review. Blake Hazelrigg Senior Manager

Oct. 1st, 2019

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Robert Chico, CA

There were a few glitches with installation - the guy who did the layout didn't take into account the vents, and the people who installed it had to change to plans. But the installation crew did a great job, I'm very satisfied with it.

3 years ago

Reply from Sungevity

Hi Robert, Sorry to hear we ran into an issue with your vents but glad to hear we were able to find a good work around. Please don't hesitate to give us a ring if you ever need any solar service. Thanks for the review! Blake Hazelrigg Senior Manager

Oct. 1st, 2019

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Anne

We got a postcard in the mail saying that they had a $250 Amazon card.Didn't say what it was for, but to call the number. When he came out, I was sold. That was the only way we could get Solar. Installation went really well and was there by the time I came home.

3 years ago

Reply from Sungevity

Hi Anne, We are so glad you chose us as your solar provider! Glad to hear your initial visit for the sale hit it out of the park and our install crew kept the experience 5 stars as well. Please give us a ring if any questions come up! Blake Hazelrigg Senior Manager

Jul. 24th, 2019

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Verified Customer

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Franky Menifee, CA

Customer service was always very helpful. They were there for any questions that I asked and they always called me back. Installation was pretty simple. Got it done in one day. the installers were pretty friendly and they were informative. They showed me everything about the system that they could and it went well.

3 years ago

Reply from Sungevity

Hello Franky, We are glad to hear things went well! Please let us know if you have any more questions that arise and we will be here to get you an answer. Congrats on the new system! Blake Hazelrigg Senior Manager

Jul. 24th, 2019

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Deborah Wildomar, CA

Really nice staff. They kept me updated the entire process until my solar actually went live. Installation took about four days. There were different steps on each of the days, so within a two week period it went from start to finish.

3 years ago

Reply from Sungevity

Hi Deborah, We really appreciate the 5 star review. We love getting positive feedback stating we are timely and nice. If you ever need any solar service, we hope you will not hesitate to give us a ring. Blake Hazelrigg Senior Manager

Jul. 18th, 2019

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Britton Palm Springs, CA

They seem to take into account our individual needs better than the other companies. The customer service is very good and responsive. The installation went smoothly, but they couldn't figure out one outlet that didn't have power.

3 years ago

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Wally

Still early in the process. I found their proposal to be very sparse compared to other proposals. It took a lot of back I and forth to get all the details I needed. At first they were most expensive, but negotiated with them and they ended up lowest cost. There contract was very complicated and somewhat contradictory. Several emails to get written clarificationations before I would sign. They missed their appointment to inspect and measure how due to internalmiscommunicatio, but quickly corrected and kept next appointment. I rejected first design because panel layout was not what I requested. Another internal miscommunication. Waiting for corrected design. They use quality hardware. Are quick to respond to email and make correction. I have high expectations that final product will be great, but process is tedious. It is a good thing I am retired.

4 years ago

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Darwin Oroville, CA

Everyone I met whether it be by phone or in person was great I even got to learn about (not necessarily understand) the installation and how things work. The down side was that contacting a representative (excluding Brandon Rushing) was quite the challenge. I also asked for business cards and a sign to put in the yard. I have yet to see either.

4 years ago

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Eddie Maher Huntington Beach, CA

If your looking for a great company to get solar from then you picked the right company. Great customer service and did everything they promised. I purchased mine and my electric bill is $15 a month. Best thing I ever did and helping the environment too. Nows the time to go green while there's still giving tax credits.

4 years ago

Reply from Sungevity

Hello Eddie, Thank you so much for the thoughtful review. We love your "go green" outlook and want to congratulate you on your new savings! Now that you have experienced the many benefits of going Solar with us, let us reward you with up to $2,000.00! • Earn $500.00 for your first referral. • Earn $1,000.00 for your second referral. • Earn $2,000.00 for your third and all future referrals. Login to the Ambassador portal; You can share your link on social media straight from your portal, or you can enter your referrals manually with the direct entry form. For assistance call: (866) 488-1922 or Email Warm Regards, Liz D.

Oct. 19th, 2018

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John Staten Island, NY

They've kept their word. If they said they were going to call me or do anything in the process they've done it on time and as they said they were. So far the process has been very seamless and the people that I've been in contact with have been very professional and courteous.

4 years ago

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S Redlands, CA

Installation went by smoothly. They came back because they accidentally broke some tiles. I was provided with clear explanations and information that was easy to understand. Sungevity is a strong company, however they are one of the more expensive solar companies.

4 years ago

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Susan

The customer service sometimes responds right away when I call and sometimes they don't. The installation process was good. The only problem was coordinating for inspection because we are in a rural area. That took like 4 to 7 months of rescheduling, rescheduling, rescheduling to get someone to meet up at the same time. Right now, for at least a couple of times, I'm having issues producing electricity.

4 years ago

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Jerry Palmdale, CA

Every time I complain or had a problem the customer service took care of it right away. The salesman John did a really great job. He followed through completely for me and everything he promise to did he did. I recommend john very highly, he recommended the company and so I went on the Horizon on his word.

4 years ago

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Angel Porterville, CA

Every time I've called them they've always answered and they've always told me what I needed to know. If there's any questions that I had they always answered it. Installation was real good. They told me when they were came out and worked around my schedule.

4 years ago

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Doris Bakersfield, CA

I needed to rent instead of purchase, and they were the first company to offer a decent rental. It wasn't the best Solar company, there was a lack of communication between the city, county and the company. It was a very difficult and long process, the installation man had to wait from 7am to 3pm for an inspector to cover. The inspector had to come back multiple times instead of doing it in one day. They would put the panels on and take them off to be inspected, they did that 3 times. It was absolutely time wasting, money wasting, with lots of stupidity.

4 years ago

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Alexander Covina, CA

They are helpful, understanding, and supplied all the information I needed. The installation was efficient and quick, and product is high quality and well made. Everything about it is positive, the deals they give out are pretty fail and competitive.

4 years ago

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Charles Canyon Country, CA

The young man that did the sales for us was supposed to follow up, but he kept putting it off. He found excuses to not come see it, but other than that everyone else has been terrific. They went about the installation very professionally, the got the panels set and running after a couple of days. It certainly is high quality equipment.

4 years ago

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Gustavo Escondido, CA

I tried to get solar panels in the past and no one convinced me then, but after having a long chat with the agent that came to my house, I decided that was the way I wanted to go. It was awesome, outstanding, and happened quickly.

4 years ago

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Alveria Lancaster, CA

Customer support was good at getting back to me if there was a problem, and communication is excellent. My contact person is Mike, and he has been really dedicated at making sure everything has been done and complete. The installation went really well. There were some hang ups, but they took care of those as fast as they could.

4 years ago

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Emin Lincoln, CA

Every time we called into Solar Spectrum customer service, they were very fast and timely. They said they would be finished in 2 days, but were finished in one day. I thought the ads were good, and the equipment is working well.

4 years ago

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Harry

Customer service took a little too long to get one of our problems straightened out. The solar panels weren't hooked up right, so we weren't producing as much power as we should have been. They gave me a credit for it, because it wasn't working. We are satisfied with the credit they gave us.

4 years ago

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Clemmon Suisun, CA

Solar Spectrum walked me through every step. They sent me easy to sign e-documents, and called to let me know they sent them. They're really happy to answer questions, and they tell you how many days to expect things to get done and happen. The installation went well and was very quick. My power bills are only $15 right now.

4 years ago

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Barry

The gentleman that was assigned as my contact walked me through exactly what was going to happen. We emailed frequently and he replied any time I had a question. I could also just pick up the phone and call him. He would get back to me or answer and are available most of the time. The installation is an easy one day process.

4 years ago

Reply from Sungevity

Hello Barry, we would really like to let you know how much we appreciate you taking the time to leave such a thoughtful review. Now that you have experienced the many benefits of going Solar with us let us reward you with up to $2000 with our referral program! Here’s how • Earn $500 for your first referral. • Earn $1,000 for your second referral. • Earn $2,000 for your third referral and every referral thereafter. * We make it as easy as 1, 2, 3, to share your love of Solar with family, friends, and neighbors. Login to the Ambassador portal. Straight from your portal you can share your Link on social media or enter referrals manually by using the direct entry form. For Assistance Call: (866) 488-1922 or Email Warm Regards, Liz D.

Aug. 7th, 2018

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Fernando Upland, CA

Solar Spectrum has competitive pricing on their solar systems. You can call or email them and get a response right away! The installation process was painless, and they did it all in one day. It's clean and they did a great job. I'm grateful for the good communication with the sales rep and support team.

4 years ago

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Christine Modesto, CA

Customer support is great at keeping you updated and getting everything done that needs to be. We don't have to worry about stuff, because they handle it. The installation went over 2 days, because they needed to fix some issues. They didn't come out professionally to evaluate the house until we signed the contract. I guess they needed to check their supplies and make sure we did every step of the contract and applications. We haven't had any issues so far, and they have definitely decreased our monthly payment.

4 years ago

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Amarvir Union City, CA

Their customer service and also their sales man was very helpful to explain everything. They are available whenever I call and they return the call promptly to answer any questions I have. They're a good company, they're very helpful from beginning to end. They help you in every step.

4 years ago

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Anthony

They were very informative and really just offered a very great hand holding experience through the whole thing. Compared to the rest of the market share the equipment that they were using was more advanced than some of the other companies.

4 years ago

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Raymond Sun City, CA

The installation process was pretty straightforward. I was contacted regarding the installation, somebody came out, and they explained what they would do. It took only a few hours for them to complete the installation, so it went smoothly. There were no problems with the equipment.

4 years ago

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Andrea Lakewood, CA

Everyone at Horizon Solar's customer support gets back to me when I have questions. I found them in the internet and I talked to a few other companies. I actually did the purchase power agreement - their rates were better and their service is great.

4 years ago

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Kevin T Gardiner

I love that I'm producing 100% of the energy that I need. The Solar Spectrum team was great. It took a little while to get the permits I needed, but the actual installation took a day and a half. Customer support was always there when I needed them, and answered all my questions.

4 years ago

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Michael R Gylock Concord, CA

Customer support at Solar Spectrum always returns calls. When they found a glitch, they called me before I even found out. Everything went smoothly with the installation, and the guys are very professional and informative throughout the entire process.

4 years ago

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Andres Ronquillo Santa Clarita, CA

Easy to do, polite and honest. Very trust worthy and walks you through the program through every step. What I like the most is that they don't try to take advantage of you and look at what you really need not what they want to sell.

4 years ago

Reply from Sungevity

Hi Andres, Thank you for the incredible feedback! We know you have a choice who you pick to go solar with so it is very important we provide the best possible experience. Don't forget, we also have the best referral program in the industry. Don't hesitate to reach out to us if there is anything we can assist you with. Blake Hazelrigg Senior Manager 925.241.1531 (direct line)

Jul. 16th, 2018

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Judith Ontario, CA

Their customer service gives very valuable information. I know I can call anytime with questions, and they answer them. When they installed it, there was no damage to my roof, and the guys were very courteous and cleaned up after themselves. I'm very pleased.

4 years ago

Reply from Sungevity

Hi Judith, we would really like to let you know how much we appreciate you leaving us such a thoughtful review. It was very nice to read. Now that you have experienced the many benefits of going Solar with us let us reward you with up to $2000. Here’s how • Earn $500 for your first referral. • Earn $1,000 for your second referral. • Earn $2,000 for your third referral and every referral thereafter. * We make it as easy as 1, 2, 3, to share your love of Solar with family, friends, and neighbors. Login to the Ambassador portal. Straight from your portal you can share your Link on social media or enter referrals manually by using the direct entry form. For Assistance Call: (866) 488-1922 or Email Warm Regards, Liz D.

Jul. 2nd, 2018

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Judy Rich Helendale, CA

My sales rep, Robert, went over everything with me and convinced me of getting it. Everything was just wonderful. I signed up one day and two days later everything was installed. They are very attentive to everything I say and I have absolutely no problems with the equipment.

4 years ago

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John Norfleet Santa Clarita, CA

They were willing to work with me to get me the most kilowatt per hours they could. They're actually very friendly and helpful. During the installation they put the inverter in the wrong spot. They had to move that and patch the holes in the house but other than that it went smoothly. I'm satisfied with it.

4 years ago

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Ralph Nazarian Canyon Country, CA

I went with them because I was able to qualify for their program. They have very good people, very professional and they answer questions quickly. The equipment is doing pretty well and they installed it all in the back of my house so I don't have to look at it.

4 years ago

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Randy Palmdale, CA

I've been dabbling with it for a long time and they just had good timing. I got a mail or something where it said I would be able to get a new iPad or something of the sort which was really good. My experience with them wasn't all that great. It took a lot of time to get things done. One person from their office would call me and set something up and later another person would call me about the same thing. It was like, the right hand didn't know what the left hand was doing, it was really weird. The installation was pretty good for the most part but we ended up being hassled by the city inspector. That wasn't necessarily their fault, the installers did everything up to code, but the city inspector had them come back and cut a hole in my wall just to take a closer look at a ground wire. He really gave me a hard time on one of the units too. They also tried getting in touch with me about one of the boxes they installed. After that Sungevity tried to get in touch with me because they didn't have the right serial number for something and they couldn't track it. So I went over and took a photo of it and sent it to them. I heard nothing for two weeks or so and then I got a call threatening me to cancel my warranty if I didn't take care of that. At that point it was all on them, they should've had the right serial numbers on record after the installation. After all that things are finally up and running and it all seems to be doing ok. Everything looks ok. It's not ugly or anything of the sort but it did cost me to get it all installed on the side of the house and then paint that to match the color of the house. Still, the installers were all over my front yard but they really cleaned up their mess for the most part. They did leave some stuff behind, a week later I was still picking up stuff. To this day I am still unable to track my solar production on their website. I don't know why, it just keeps giving me a blank excel spreadsheet. I suggested this to a few people but they're having problems with it too. I'm also still waiting on a $350 gift card that was promised to me.

4 years ago

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Andrew Lugo Norco, CA

I had high electricity bills so I went for it. I'm a contractor so I know what it takes to install these systems. That part of it went smoothly. They have also been very professional and respectful. I will take a couple more months before I really know how much it'll save me.

4 years ago

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Steve Wagner Winchester, CA

I was shopping around trying to save some money on my electric bill, so I went with them. I had no trouble with them during the installation, it went smoothly. They were very polite, courteous and they answered all my questions.

4 years ago