Name: radix solar
Rating: 3.9

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Quade Foster

I highly recommend working with RDX Power!! They did a great job of explaining benefits of solar. We were provided with regular updates on the status of our project. Although we had some delays, they seem to be related to the utility company not RDX. We had a fairly complex project where the panels were placed on a ground mount on the side of our hill and we were impressed with how clean the project ended up! The install crews were respectful and worked extremely hard !

1 year ago

Reply from radix solar

Hi Quade Foster, I am so glad to hear about your experience with RDX Power. We always strive to make sure that our customers have a 5 Star experience. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives! Also, check us out on Instagram @rdx.power for an opportunity to win some of our Monthly Customer Appreciation Giveaways!

Dec. 16th, 2022

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Verified Customer

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Danny Spurgeon Phoenix, AZ

I like his professionalism, and being straightforward with the information I asked about

7 months ago

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Susan Parmley

Installation team was here on time and the work was done with extreme efficiency and in a timely manner. They were amazingly professional.

5 months ago

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Verified Customer

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Lloyd V Dallas, TX

These guys were awesome! They walked me through the whole process and were there for me every step of the way.

11 months ago Edited June 7, 2023

Reply from radix solar

Hi Lloyd V, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!

May. 30th, 2023

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Bryce Bullard

Overpriced solar and the worst customer service. Dylan the salesman was in a hurry to sign me up and forgot to add on a component that we wanted. I have been trying to rectify a missed component to my solar system and they conveniently did not call me back well after the cancellation period. When messages were left to customer service, no one called me back. The office is clueless as to what the techs are doing on site and when hangups were happening no one seemed to know what was going on. Inspection day came and the electrician had no clue my system was not operational yet due to my panel being too crowded. No one told me where to find the plans I just happened to find them in the service box. No login no app to monitor the system, no email updates. Just finance personnel wanting to get paid. They couldn't help me either and sent me to the service department who also gave me the run around. Said they would get back to me. Dylan the salesman texted back 3 weeks later then try's to save face. I was told a manger would be calling me. They never did. Dylan then proceeded to call me a liar about requesting those components and denied that I was treated unfairly with his office and then he told me there was nothing I could do except pay more money to fix the system or pay the legal fees and fine and all removal costs. $10k! . . . Just call local companies, do not pay door to door salesman companies.

7 months ago

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P smith

We got it installed and it's been almost a month and it's still not hooked up. Since that all happened we've had very few phone calls. We've had to call them and say, "Hey, what is going on? We need this done. We're waiting for this, and we're waiting for that." I don't know how much is going to cover the rest of my bill. It's not working yet. So far they're doing what they said they were going to do. It's just not being done correctly. The plan wasn't right, so they had to switch it. Now they're waiting on the city and APS company to finally get us on their book, to come out and look at it and decide whether it's good or not. Heaven forbid they don't like it and they have to change the plan. I mean it was a concrete wall that they put everything into so they leave holes and everything else.

8 months ago Edited January 10, 2024

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Dennis Mathis II Los Angeles, CA

Still needs better communication when things are not going right with the permiting. Lots of waiting with little updates that are sent on a template not personal at all.

8 months ago

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Marlowe Fernandez Stockton, CA

Solar installed on roof for 2 months amd it still not being used. Someone texted me that I need to take a picture of gas meter but I have no idea where it is. When the solar is being sold, they went to my house 3 times and responded right away to all my questions. Now I do not get any response from the seller. I am assuming the seller already got paid that's why he no longer response to my questions. I've been asking for update on when could I start using the Solar. This picture of gas meter has been requested by PG&E for a while now and up to now no one came to take a picture. I even got threaten over the phone that it will delay service if I do not take the picture myself and send it to her. Question below if I am a paying customer, the answer is NO but I am sure the the payment will start soon but I have not used the solar up to now!

8 months ago

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Julie Pena Phoenix, AZ

I would NEVER recommend ANYONE to you. This has been the WORST experience for us! If you actually cared to what we have to say we would have been contacted the first time we filled out the survey! To start all of our documents were signed on 6/23/23 installation was also completed. After 3 weeks I follow up to see status and we are told that we are missing a signature and need to resign. I then call APS only to find out the wrong documents were uploaded into our account that was another clients. So I now have the other persons name, address, etc. and wondering where our info went to and who has it. We had again no follow up and finally resent the auth doc to sign again. I had a copy of the original and verified where the signatures go and once verified sent the copy showing it was signed…no response and also no upload. Then we were told that I signed twice and my husband's name was not there. Again resent to sign. We tried to sign them but they sent it to the same email and said they needed another email to separate the signatures which they did the first time we signed. Also had a copy of the first signature originally signed and sent it to them….no response….no upload until days later. We are now on over a month of dealing with this that should have been taken care of from the start. The installers left garbage at our house, extra parts on the roof and ground, drove in our front lawn to access the other driveway as we have 2 and the one they were in was a horseshoe that they easily could have done but no they decided to drive through the lawn. Cut a hole in our wall above the panel inside but guaranteed no one knew until I said something about 3 weeks later since I was told by the installer he will have someone come out and once I did complain an appointment was set up to fix it. They also damaged our back gutters and I was told that it was previous damage and their crew “follow procedures” we just moved in, there were no previous damages. All we received was a sorry. So yes I have a lot of complaints and would love for someone to reach out as I have documented everything including text messages. Again now that I am being told that I have to rewrite this review and possibly will get published….we will see

8 months ago Edited August 10, 2023

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Patricia Chandler, AZ

APS was just here!My solar wasn't working and they didn't know why. I had no repeat no education on this thing. I have heard several time that someone was going to com out to help me understand how to work the panels. With all of the trouble we have had I am formally requesting assistance. I am in my 70s my husband has health problems, I don't think APS can do this since it is you equipment. I do believe we have been taken advantage of by a company that only seems to be in it for the money

1 year ago Edited January 10, 2024

Reply from radix solar

Hi Patricia, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. We always strive to give our customers a 5-Star experience and apologize that is has not been that thus far. Please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

Mar. 23rd, 2023

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Laurin Arevalo Houston, TX

I would give them one star and no more. RDX is only interested in making the sale and that's it. After you sign there's no follow up. I'm still trying to get them to show me how the app works so that I can see how much energy my panels are producing. Also I still have questions about the cost of the panels and what happens if I pay towards the balance. I don't have any answers because they have almost ghosted me. I don't get anyone to call me and all I get is a text here and there but no solutions to the issues that I'm having.

1 year ago

Reply from radix solar

Hi Laurin, I am sorry to hear that you have not had a 5-Star experience, but I would like to make it right. Our Customer Care team is here for any and all of your questions and would be happy to assist you in any way possible. You can reach us at 888-919-0980 M-F 9am-5pm MST, give us a call and we can look into your account and see how we can be of assistance.

Dec. 12th, 2022

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Verified Customer

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Nicole Laffey-Moore Payson, AZ

The sales representative that estimated the amount of solar panels was inaccurate, even with us adding more to be safe. Since then I have reached out to him to get additional panels and no one will return my calls or help. Furthermore, the process took much longer than the estimate we were given and the installation plans did not match our house.

1 year ago

Reply from radix solar

Hi Nicole Laffey-Moore, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. I am curious who your energy consultant is so that we can provide additional training and continue to make our processes better. Please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

Dec. 2nd, 2022

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Gerry Goldsmith Florence, AZ

Because the salesman was misleading, untruthful, left out details of tax reimbursements,sold me an unproducing system for my needs, even after I was specific of what I had and emphasized the need to make sure I had enough solar power for my needs. Now I have to pay for the loan and pay each month for an electric bill that I was promised I wouldn't have with this system!!

1 year ago

Reply from radix solar

Hi Gerry Goldsmith, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. I am curious who your energy consultant is so that we can provide additional training and continue to make our processes better. Please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

Dec. 2nd, 2022

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Verified Customer

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Tonya Bolling-Gray Teaneck, NJ

It took a little while with a couple of bumps in the road however, they came out an resolved the issues quickly. I'm quite impressed the the service.

1 year ago

Reply from radix solar

Hi Tonya Bolling-Gray, I am so glad to hear about your experience with RDX Power. We always strive to make sure that our customers have a positive experience. Give us a call at (888)-919-0980 to learn more about our referral bonuses and incentives, and be sure to check us out on Instagram @rdx.power for an opportunity to win some of our Monthly Customer Appreciation Giveaways!

Nov. 17th, 2022

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Verified Customer

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Prashanth Shanthaveerappa Fremont, CA

The way they went about installing my solar panels increased my blood pressure. There was incompetence from the start. The sales person - Jared M - gave incorrect designs in the beginning. The solar panels were facing EAST !! In the initial design. I had send the installer away. Then there was another mess up with the type of panels used. Then the installers made a mistake in the wiring which delayed the inspection. One technician yelled at me. I could go on and on with my complains. That's how incompetent the company is.

1 year ago

Reply from radix solar

Hi Prashanth Shanthaveerappa, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. I appreciate the feedback for Jared, we will make sure that we provide some additional training on our end. It looks like your Solar Installer is Bright Planet Solar, here is their contact info (888) 997- 4469. They would be happy to help in any way that they can. If you have any questions, please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

Nov. 17th, 2022

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Verified Customer

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Jessica

There's two panels that aren't working. We had no problems with them. They were wonderful. The installers were great. They just have never followed up afterwards

1 year ago

Reply from radix solar

Hi Jessica, we are so glad to hear about your experience with RDX Power. We always strive to make sure that our customers have a positive experience. We understand that you are experiencing some issues with your panels, feel free to reach out to our Customer Care team at (888)-919-0980, and we would be happy to see how we could be of assistance. Also, be sure to check us out on Instagram @rdx.power for an opportunity to win some of our Monthly Customer Appreciation Giveaways!

Nov. 4th, 2022

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Michael Tucson, AZ

The solar system was installed before it should have been. They installed without a Trico inspector was here or a Pima County Inspector. We was told that Radix Solar would handle everything. Not true... We are now having to make a payment for something that isn't even working yet. We feel like we have been scammed. The Solar unit is installed on the roof of our garage but isn't finished being installed. We are very angry. Wish we could have a better response from someone at radix Solar as to why it is taking so long... Only give 2 stars because the salesman sold us on it and they did a nice job installing. But they left out the most important everything. Trico and Inspector. 👎👎👎

10 months ago Edited January 10, 2024

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Eric Fite Fresno, CA

Our salesman Braden was fantastic. Very straightforward, not pushy, and kept our desires and needs as a priority instead of feeling like he just wanted a sale. Very lovely to work with.

11 months ago

Reply from radix solar

Hi Eric Fite, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. I will be sure to pass along that great feedback to Braden and let him know what a wonderful job he is doing.

May. 30th, 2023

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Sherry Kearny, AZ

Sales Rep is extremely courteous, professional and willing to help in every way. Went out of his way to make things happen. Wish all of the reps I have had to deal with over the years had taken a lesson !

11 months ago

Reply from radix solar

Hi Sherry, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!

May. 30th, 2023

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Maria S and Florentina G Stockton, CA

Answered our questions straight to the point. Worked quick. Doing our best to recommend Parker N to whoever we can whenever we can. If in the event we had to do this again it would have to be working with Parker!

11 months ago

Reply from radix solar

Hi Maria S and Florentina G, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. I will be sure to pass along your great words to Parker and let him know how good of a job he is doing. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!

May. 15th, 2023

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Thomas Safford, AZ

There have been issues getting the final inspection done and there have been issues getting any information from Jacob or his assistant. I waited at my house for a full 8 hours, after being told that someone needed to be home for the inspection only to find out that the inspection had been canceled. It took over 48 hours for anyone to get back to me to explain the issue. In looking at the time line for what it will take for the system to go live I'm looking at possibly not going live until after my first payment is due. I'm not optimistic that the system will be live by then. Of course they are offering a reimbursement but I would have to make that payment and my electric bill before I can get the reimbursement. I really don't know who is responsible for the issues but I do know I'm not getting the communication that I would think I'm should getting.

11 months ago

Reply from radix solar

Hi Thomas, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. Please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

May. 8th, 2023

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Colleen Wade

We were more thansatisfied with Parker, he was friendly, polite and curious and yet efficient. He answered all of our questions and we never once felt pressured. He is a fine young man, you should be very proud I ud of him.

11 months ago

Reply from radix solar

Hi Colleen Wade, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. I will be sure to pass along that great feedback over to Parker and let him know what a great job he is doing!

May. 3rd, 2023

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Kurtis Jeffery Los Angeles, CA

The employee who came to my door was very respectful and helpful. I am typically annoyed when salesmen come to my door but didn’t have that experience with radix. They made everything simple and I didn’t feel pressured into anything.

11 months ago

Reply from radix solar

Hi Kurtis Jeffery, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!

May. 1st, 2023

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Joyce McCollum Wickenburg, AZ

I was very pleased with the professionalism and efficiency of the RDX personnel as they installed their solar panels on my roof. They were very helpful and friendly in answering all my questions. I was just connected yesterday, but I am sure I will be pleased with the results of my doing business with them.

1 year ago

Reply from radix solar

Hi Joyce McCollum, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. I will be sure to pass along that great feedback to our install team and let them know what a great job they are doing. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!

Apr. 25th, 2023

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milt moore

Experience with Radix was very good. The sales ref Blake was very good about explaining the cost options and the whole process. There was a lag period of about of about six week from first meeting with Blake until panels were installed, witch seemed a little excessive. The installation crew led by Rubin was extra good. Arrived on time, met with me and went right to work, completed the job in four hours and cleaned up every scrap . Finished job was very neat and professional.

1 year ago

Reply from radix solar

Hi milt moore, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a great experience and happy to hear that we hit the mark. I do apologize for the lag period, there is a lot of paperwork that has to be completed in order for us to be able to install your panels. Give us a call at 888-919-0980 and I would be happy to discuss the process and anything else further. I will also pass along that great feedback to Blake and let him know what a great job he is doing.

Apr. 22nd, 2023

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John Camacho Perris, CA

Dalton is a great great person to have on your side because, he is always keeping you informed on your installation and always wanting to know if you have any questions about anything. I feel like Dalton really takes care of the customers.

1 year ago

Reply from radix solar

Hi John Camacho, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. Thank you for that great feedback on Dalton and how he has taken care of you, I will be sure to pass that along to him and let him know what a great job he is doing. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!

Apr. 22nd, 2023

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DeYon Andrews Wittmann, AZ

The Root are a group of professionals like no other. They are very knowledgeable and allowed me to ask questions to sooth my inhibitions. They made me feel at ease with their abilities. It was an honor to have them at my home. I truly appreciate them for their hard work expertise.

1 year ago

Reply from radix solar

Hi DeYon Andrews, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. I will be sure to pass along that great feedback to The Root and let them know what a great job they are doing. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!

Apr. 22nd, 2023

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Jeffrey Lingenfelter Casa Grande, AZ

Our salesman Tate was great. As far as Radix, I think they had some struggles or a lot of them, but it honestly hasn’t been the best experience and I believe they dropped the ball in most areas. We were told that we would have our solar finished almost three months ago, the installers came but didn’t finish when they did the entail installation and never cleaned up after themselves [left electrical tape, pieces of cut wire, and parts lying on the ground around the work area], and I hear that we have to wait even longer for it to be finished. Super frustrating and no one really has reached out to try and resolve or take care of us as the customer.

1 year ago

Reply from radix solar

Hey Jeffrey, I hope that we have been able to help alleviate some of these concerns and if you still need anything further, please reach out to us at 888-919-980.

Apr. 22nd, 2023

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Verified Customer

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Michael Decou Hayward, CA

Honest, a great communicator and goal driven! Hunter took hold of our project since day one and is seeing it through to the end. He is responsive to our communication and has answered all of our questions throughly, or gave us the contact to get it answered. I would highly recommend Hunter, and have, to anyone in need of a solar project!

1 year ago

Reply from radix solar

Hi Michael Decou, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. I will be sure to pass along this great feedback to Hunter and let him know what a great job he is doing! Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!

Apr. 22nd, 2023

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Karolyn Chino Valley, AZ

Juan G was very professional and explain his purpose right away. He knew about solar and the company he represented. He was able to answer my questions and pointed out the company's website. He did a complete check of my roof and meter situation. He did a excellent job on the paperwork-well done, Juan!!!

1 year ago

Reply from radix solar

Hi Karolyn, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. I will be sure to let Juan know what a great job he has done and give him the praise he deserves. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!

Mar. 21st, 2023

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Ruth Cox Williamson Argyle, TX

We are pleased with the installation of our solar panels. Any issues that have arisen have been handled within a reasonable amount of time. Jared, our sales rep, has been great at keeping us updated on the progress of the project.

1 year ago

Reply from radix solar

Hi Ruth Cox Williamson, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. I will definitely pass that feedback along to your energy expert and let him know to keep up the good work. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!

Mar. 8th, 2023

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David Globe, AZ

Stetson was well versed and provided us with the information that we wanted, which helped our decision process. I felt at ease with him, and he seemed to be looking for common ground as well as looking out for our welfare with this project. I was pleased to meet and know a bit about Stetson in the course of our project. Thank you.

1 year ago

Reply from radix solar

Hi David, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. I will be sure to pass along that great feedback to your energy expert, and am excited that you have been able to build a relationship with him. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!

Mar. 8th, 2023

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Scottie Gilbert, AZ

I struggled with the time it’s taken to get set up. But Jacob and his associate have been amazing! They are outstanding with keeping us informed and keeping their word. Permits, planning,etc has taken forever! But the team who installed did an amazing job and was very kind! I would do this again!

1 year ago

Reply from radix solar

Hi Scottie, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5-Star experience and are glad that we hit the mark. I appreciate your patience as we have worked through those obstacles and am glad to hear that everything else has been amazing! I will certainly pass along your feedback to your energy expert and our install crew. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!

Mar. 8th, 2023

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Rachel Shaw Phoenix, AZ

My experience with RDX Power was refreshingly pleasant. They kept in contact with me through out the whole process so I was never left guessing. The entire process went very quick! I highly recommend them for your Solar needs-

1 year ago

Reply from radix solar

Hi Rachel Shaw, I am so glad to hear about your experience with RDX Power. We always strive to make sure that our customers have a 5 Star experience. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives! Also, check us out on Instagram @rdx.power for an opportunity to win some of our Monthly Customer Appreciation Giveaways!

Dec. 19th, 2022

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Pat Mckeon Menifee, CA

Worst job of installing solar ever. Everything has been screwed up from the start. If I had known how horrible you were I never would have signed up with you. You don't provide your customer with anything unless the customer pulls teeth to get something from you. Paperwork gets filled out incorrectly. Office people don't care at all. I am disgusted with the customer service that I have gotten.

8 months ago Edited January 10, 2024

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James Neal Prescott, AZ

I bought the solar thinking I was going to get a $14,000 credit on my bill, come to find out it's a tax credit and I do not qualify so I'm out $14,000. Also it's been 3 months and my solar is still not up and running. Very poor customer service

8 months ago

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JAMES SULLIVAN Hemet, CA

Chad L was an excellent representative, responsive to all requests and helpful in sorting issues. SOLNOVA was competent in all regards

8 months ago Edited August 16, 2023

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Kenny DeBerg Sun Valley, NV

Great communication between sales rep and myself, fast and professional installation. Explaining all aspects of the system.

8 months ago

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Michele Jakubczak Winnemucca, NV

Bryan was amazing. He was there for us through the whole process. If I had any questions and he didn’t know then he got me answers.

8 months ago

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Verified Customer

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John Samsing Surprise, AZ

I undeniably regret not doing my research before choosing this solar company. The initial process was a hassle and although the installation went fairly well; I have yet to have working solar panels. I signed a contract in June of 2022 and not quite sure I will benefit from having solar panels until 2023.

1 year ago

Reply from radix solar

Hi John Samsing, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. If you have any questions, please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

Nov. 17th, 2022

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Harry and Elaine Venable Kirkland, AZ

WE purchased RDX in good faith and so far we have no RDX Solar Power. WE are wondering why. Our Rep Jacob S was the reason we sighed with RDX but he dropped the ball. We haven't he from him in a week and a half. We have made 1 payment and the 25 th of November we will make another payment. We still do not have power.

1 year ago

Reply from radix solar

Hi Harry and Elaine Venable, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. It looks like your Solar Installer is LGCY Power, their contact info is (855) 282-1750. They will be happy to help resolve this issue for you. If you have any questions, please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

Nov. 17th, 2022

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Bryan Earl Prescott, AZ

Absolutely awful experience from day-1 and it's been OVER 6-months since we started this project and it's STILL not even installed. Constant lies about when anything is being installed, products that were supposedly in-hand are somehow back ordered after over 6 months, on and on.

1 year ago

Reply from radix solar

Hi Bryan Earl, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. It looks like your Solar Installer is LGCY Power, here is their contact info (855) 282-1750. They would be happy to help in anyway that they can. If you have any questions, please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

Nov. 17th, 2022

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Anonymous San Jose, CA

The installation itself went quick but it took a year for it to be officialized. It was just sitting on the roof for a year I think, or 6 months.

1 year ago

Reply from radix solar

Hello, we are so glad to hear about your experience with RDX Power. We always strive to make sure that our customers have a positive experience. We understand that the process of turning your solar panels on took longer than expected and we do apologize for that. If you ever need to reach us, our Customer Care number is (888)-919-0980 and we would be happy to help in any way that we can. Also, be sure to check us out on Instagram @rdx.power for an opportunity to win some of our Monthly Customer Appreciation Giveaways!

Nov. 4th, 2022

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Verified Customer

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Clarence

They just need more customer service because salesman wouldn't answer my questions. There was just no communication whatsoever. They left a mess when they left, there's still a hole in the wall and my laundry room where they cut out for it. And there was a couple of leaks when they left.

1 year ago

Reply from radix solar

Hi Clarence, we are sorry to hear that this has been your experience, and would love the opportunity to make it right. We are curious who your energy consultant is so that we can provide additional training and continue to make our processes better. If you have any questions, please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

Nov. 4th, 2022

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Patricia Metaline, WA

They did what they said they would and in a timely manner. My only complaint is I wish they communicated more often about where we were in the process

10 months ago

Reply from radix solar

Hi Patricia, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. I do apologize for the lack of communication that was there throughout your project and hope that if you ever need anything further you can reach out to us at 888-919-0980.

Jun. 13th, 2023

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Jim Wesolowski Denver, CO

Our solar got installed on April 7th. Installation crew were great! Fast and friendly. However we are still waiting for a final inspection now after 7 weeks!!! 1 week after install I contacted Megan who had been great at communication up until after installation. Left a message asking when the inspection would be done. No call back and I tried again a couple days later call went straight to voice mail and she has never returned a message or call since. I tried calling my sales rep and left a message. Again no call back. Here it is 7 weeks later and still nothing. I called the customer support line and talked to someone who had no idea why there wasn't an inspection scheduled yet on Friday. Said I'd get a call back either Friday or the following Monday. Here it is Wednesday and still nothing. I'll call again tomorrow and have zero expectations of getting anything done. Looks like I'm going to have to contact the county and aps myself to see if I can get a final Inspection set up myself. I'd like to have the $65,000 system running before my payments start next month. Normally that doesn't sound like much to ask but with them it appears it is. This is our second solar installation and I wish I'd have gone with Positive Solar who did our first setup. It was installed and inspected and running the same day they finished the installation!! I should've gone with them again.

11 months ago

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Verified Customer

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Scott Prescott, AZ

JP and his colleague were very friendly, pleasant, and knowledgeable. After signing up for getting solar, JP kept me updated weekly on the status (permits, approvals, dates, etc.) He was great to work with!

1 year ago

Reply from radix solar

Hi Scott, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. I will be sure to pass along this great feedback to JP and let him know what a great job he is doing. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!

Apr. 22nd, 2023

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Verified Customer

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Todd 'n Charlotte Peel Hemet, CA

Wil does an excellent job of explaining the process and options for purchasing solar as well as keeping customers updated and responding promptly to customer questions and inquiries.

1 year ago

Reply from radix solar

Hi Todd 'n Charlotte Peel, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. I will be sure to pass along that great feedback to Wil, thank you for taking the time to leave that. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!

Mar. 21st, 2023

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Nathan Johnson Dallas, TX

Very prompt in answering all calls and texts and gave me plenty of room to understand and think. Answered all my questions and if he didn't know something he would get back to me when he looked into it.

1 year ago

Reply from radix solar

Hi Nathan Johnson, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5-Star experience. We appreciate your feedback on your energy expert and will be sure to pass that along to them. Thank you for being a part of the Radix family.

Feb. 24th, 2023

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Jaron Truman

From the initial meeting with the Sales Rep, to the consistent updates during the permitting and paperwork, to the installation, RDX was nothing but friendly and professional the whole way through.

1 year ago

Reply from radix solar

Hi Jaron, I am so glad to hear about your experience with RDX Power. We always strive to make sure that our customers have a 5 Star experience. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives! Also, check us out on Instagram @rdx.power for an opportunity to win some of our Monthly Customer Appreciation Giveaways!

Dec. 30th, 2022