Name: radix solar
Rating: 4.2

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Bryce Bullard

Overpriced solar and the worst customer service. Dylan the salesman was in a hurry to sign me up and forgot to add on a component that we wanted. I have been trying to rectify a missed component to my solar system and they conveniently did not call me back well after the cancellation period. When messages were left to customer service, no one called me back. The office is clueless as to what the techs are doing on site and when hangups were happening no one seemed to know what was going on. Inspection day came and the electrician had no clue my system was not operational yet due to my panel being too crowded. No one told me where to find the plans I just happened to find them in the service box. No login no app to monitor the system, no email updates. Just finance personnel wanting to get paid. They couldn't help me either and sent me to the service department who also gave me the run around. Said they would get back to me. Dylan the salesman texted back 3 weeks later then try's to save face. I was told a manger would be calling me. They never did. Dylan then proceeded to call me a liar about requesting those components and denied that I was treated unfairly with his office and then he told me there was nothing I could do except pay more money to fix the system or pay the legal fees and fine and all removal costs. $10k! . . . Just call local companies, do not pay door to door salesman companies.

10 months ago

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P smith

We got it installed and it's been almost a month and it's still not hooked up. Since that all happened we've had very few phone calls. We've had to call them and say, "Hey, what is going on? We need this done. We're waiting for this, and we're waiting for that." I don't know how much is going to cover the rest of my bill. It's not working yet. So far they're doing what they said they were going to do. It's just not being done correctly. The plan wasn't right, so they had to switch it. Now they're waiting on the city and APS company to finally get us on their book, to come out and look at it and decide whether it's good or not. Heaven forbid they don't like it and they have to change the plan. I mean it was a concrete wall that they put everything into so they leave holes and everything else.

11 months ago Edited January 10, 2024

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Dennis Mathis II Los Angeles, CA

Still needs better communication when things are not going right with the permiting. Lots of waiting with little updates that are sent on a template not personal at all.

11 months ago

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Marlowe Fernandez Stockton, CA

Solar installed on roof for 2 months amd it still not being used. Someone texted me that I need to take a picture of gas meter but I have no idea where it is. When the solar is being sold, they went to my house 3 times and responded right away to all my questions. Now I do not get any response from the seller. I am assuming the seller already got paid that's why he no longer response to my questions. I've been asking for update on when could I start using the Solar. This picture of gas meter has been requested by PG&E for a while now and up to now no one came to take a picture. I even got threaten over the phone that it will delay service if I do not take the picture myself and send it to her. Question below if I am a paying customer, the answer is NO but I am sure the the payment will start soon but I have not used the solar up to now!

11 months ago

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Julie Pena Phoenix, AZ

I would NEVER recommend ANYONE to you. This has been the WORST experience for us! If you actually cared to what we have to say we would have been contacted the first time we filled out the survey! To start all of our documents were signed on 6/23/23 installation was also completed. After 3 weeks I follow up to see status and we are told that we are missing a signature and need to resign. I then call APS only to find out the wrong documents were uploaded into our account that was another clients. So I now have the other persons name, address, etc. and wondering where our info went to and who has it. We had again no follow up and finally resent the auth doc to sign again. I had a copy of the original and verified where the signatures go and once verified sent the copy showing it was signed…no response and also no upload. Then we were told that I signed twice and my husband's name was not there. Again resent to sign. We tried to sign them but they sent it to the same email and said they needed another email to separate the signatures which they did the first time we signed. Also had a copy of the first signature originally signed and sent it to them….no response….no upload until days later. We are now on over a month of dealing with this that should have been taken care of from the start. The installers left garbage at our house, extra parts on the roof and ground, drove in our front lawn to access the other driveway as we have 2 and the one they were in was a horseshoe that they easily could have done but no they decided to drive through the lawn. Cut a hole in our wall above the panel inside but guaranteed no one knew until I said something about 3 weeks later since I was told by the installer he will have someone come out and once I did complain an appointment was set up to fix it. They also damaged our back gutters and I was told that it was previous damage and their crew “follow procedures” we just moved in, there were no previous damages. All we received was a sorry. So yes I have a lot of complaints and would love for someone to reach out as I have documented everything including text messages. Again now that I am being told that I have to rewrite this review and possibly will get published….we will see

11 months ago Edited August 10, 2023

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Michael Tucson, AZ

The solar system was installed before it should have been. They installed without a Trico inspector was here or a Pima County Inspector. We was told that Radix Solar would handle everything. Not true... We are now having to make a payment for something that isn't even working yet. We feel like we have been scammed. The Solar unit is installed on the roof of our garage but isn't finished being installed. We are very angry. Wish we could have a better response from someone at radix Solar as to why it is taking so long... Only give 2 stars because the salesman sold us on it and they did a nice job installing. But they left out the most important everything. Trico and Inspector. 👎👎👎

1 year ago Edited January 10, 2024

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Eric Fite Fresno, CA

Our salesman Braden was fantastic. Very straightforward, not pushy, and kept our desires and needs as a priority instead of feeling like he just wanted a sale. Very lovely to work with.

1 year ago

Reply from radix solar

Hi Eric Fite, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. I will be sure to pass along that great feedback to Braden and let him know what a wonderful job he is doing.

May. 30th, 2023

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Sherry Kearny, AZ

Sales Rep is extremely courteous, professional and willing to help in every way. Went out of his way to make things happen. Wish all of the reps I have had to deal with over the years had taken a lesson !

1 year ago

Reply from radix solar

Hi Sherry, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!

May. 30th, 2023

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Verified Customer

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Maria S and Florentina G Stockton, CA

Answered our questions straight to the point. Worked quick. Doing our best to recommend Parker N to whoever we can whenever we can. If in the event we had to do this again it would have to be working with Parker!

1 year ago

Reply from radix solar

Hi Maria S and Florentina G, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. I will be sure to pass along your great words to Parker and let him know how good of a job he is doing. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!

May. 15th, 2023

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Verified Customer

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Thomas Safford, AZ

There have been issues getting the final inspection done and there have been issues getting any information from Jacob or his assistant. I waited at my house for a full 8 hours, after being told that someone needed to be home for the inspection only to find out that the inspection had been canceled. It took over 48 hours for anyone to get back to me to explain the issue. In looking at the time line for what it will take for the system to go live I'm looking at possibly not going live until after my first payment is due. I'm not optimistic that the system will be live by then. Of course they are offering a reimbursement but I would have to make that payment and my electric bill before I can get the reimbursement. I really don't know who is responsible for the issues but I do know I'm not getting the communication that I would think I'm should getting.

1 year ago

Reply from radix solar

Hi Thomas, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. Please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

May. 8th, 2023

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Verified Customer

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Colleen Wade

We were more thansatisfied with Parker, he was friendly, polite and curious and yet efficient. He answered all of our questions and we never once felt pressured. He is a fine young man, you should be very proud I ud of him.

1 year ago

Reply from radix solar

Hi Colleen Wade, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. I will be sure to pass along that great feedback over to Parker and let him know what a great job he is doing!

May. 3rd, 2023

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Verified Customer

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Scott Prescott, AZ

JP and his colleague were very friendly, pleasant, and knowledgeable. After signing up for getting solar, JP kept me updated weekly on the status (permits, approvals, dates, etc.) He was great to work with!

1 year ago

Reply from radix solar

Hi Scott, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. I will be sure to pass along this great feedback to JP and let him know what a great job he is doing. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!

Apr. 22nd, 2023

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Verified Customer

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Todd 'n Charlotte Peel Hemet, CA

Wil does an excellent job of explaining the process and options for purchasing solar as well as keeping customers updated and responding promptly to customer questions and inquiries.

1 year ago

Reply from radix solar

Hi Todd 'n Charlotte Peel, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. I will be sure to pass along that great feedback to Wil, thank you for taking the time to leave that. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!

Mar. 21st, 2023

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Nathan Johnson Dallas, TX

Very prompt in answering all calls and texts and gave me plenty of room to understand and think. Answered all my questions and if he didn't know something he would get back to me when he looked into it.

1 year ago

Reply from radix solar

Hi Nathan Johnson, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5-Star experience. We appreciate your feedback on your energy expert and will be sure to pass that along to them. Thank you for being a part of the Radix family.

Feb. 24th, 2023

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Jaron Truman

From the initial meeting with the Sales Rep, to the consistent updates during the permitting and paperwork, to the installation, RDX was nothing but friendly and professional the whole way through.

1 year ago

Reply from radix solar

Hi Jaron, I am so glad to hear about your experience with RDX Power. We always strive to make sure that our customers have a 5 Star experience. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives! Also, check us out on Instagram @rdx.power for an opportunity to win some of our Monthly Customer Appreciation Giveaways!

Dec. 30th, 2022

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Jacob McMinn Lewisville, TX

RDX delivered on what was promised. We had the pleasure of working with Jared during our solar investment. He gave us all the information we asked for in an easy to understand format. The install of our solar project took a little longer than we hoped, but other than that it was installed with few problems.

1 year ago

Reply from radix solar

Hi Jacob McMinn, I am so glad to hear about your experience with RDX Power. We always strive to make sure that our customers have a great experience. Thank you for your feedback on your representative Jared, I will be sure to pass that along to him. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives! Also, check us out on Instagram @rdx.power for an opportunity to win some of our Monthly Customer Appreciation Giveaways!

Jan. 3rd, 2023

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John Sensabaugh Phoenix, AZ

RDX is the way to go if you are looking to go solar! They kept in contact throughout the entire process. Very professional staff, and the installation was executed quickly! 10/10 would recommend this company.

1 year ago

Reply from radix solar

Hi John Sensabaugh, I am so glad to hear about your experience with RDX Power. We always strive to make sure that our customers have a 5 Star experience. It is nice to hear that everything went smoothly and that you are one of our happy and satisfied customers. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives! Also, check us out on Instagram @rdx.power for an opportunity to win some of our Monthly Customer Appreciation Giveaways!

Dec. 19th, 2022

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Wayne Hoida

Very good and productive great job on the roof

2 months ago

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Dee Sunderland

Great people to work with and we love our solar panels!

1 month ago

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Verified Customer

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Hollis Wall Spartanburg, SC

Salesman mislead us we are retired and didn't get state and federal tax credit. It took over 8 months to finally get solar turned on.We were totally mislead never would have purchased if no tax credits to reduce amount.

1 year ago

Reply from radix solar

Hi Hollis Wall, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. I am curious who your energy consultant is so that we can provide additional training and continue to make our processes better. Please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

Dec. 2nd, 2022

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Verified Customer

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Kris Prescott, AZ

They were great once they secured the sale, but I'm almost 6 months in and my system still isn't operational. It's quite ridiculous.

1 year ago

Reply from radix solar

Hi Kris, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. If you have any questions, please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

Nov. 17th, 2022

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Verified Customer

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Robert Sanders Queen Creek, AZ

We have had a tremendously poor experience with RDX Power. The installation took far too long, there were dozens of mistakes made, and the system has been down for over half of the summer.

1 year ago

Reply from radix solar

Hi Robert Sanders, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. If you have any questions, please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

Nov. 17th, 2022

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Verified Customer

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Ed Reddell Phoenix, AZ

Worst experience I have ever had, was lied to repeatedly from Chelsea. RDX power has major issues. I would strongly recommend nobody to ever be a customer of RDX power. Feel free to reach out to me if you need more info

1 year ago

Reply from radix solar

Hi Ed Reddell, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. We take these allegations very seriously so if you could please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

Nov. 17th, 2022

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Verified Customer

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Karen M. Wolfe Casa Grande, AZ

That is a one, ONE, 1.. It was a disaster all the way, I am still paying $$$ for it. Your sales agent mislead, me, didn;t tell me what was going to happen, and flat out lied to me after the fact.

1 year ago

Reply from radix solar

Hi Karen, we are sorry to hear that this has been your experience, and would love the opportunity to make it right. We are curious who your energy consultant is so that we can provide additional training and continue to make our processes better. If you have any questions, please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

Nov. 22nd, 2022

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Verified Customer

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Tom Thaxton Florence, AZ

Being promised I will get 8.14 kwh and not receiving it due to too small of an inverter even was told it is supposed to bigger but never was replaced. Considering on going to the media about it soon

1 year ago

Reply from radix solar

Hi Tom, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. If you have any questions, please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

Nov. 17th, 2022

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Pat Mckeon Menifee, CA

Worst job of installing solar ever. Everything has been screwed up from the start. If I had known how horrible you were I never would have signed up with you. You don't provide your customer with anything unless the customer pulls teeth to get something from you. Paperwork gets filled out incorrectly. Office people don't care at all. I am disgusted with the customer service that I have gotten.

11 months ago Edited January 10, 2024

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James Neal Prescott, AZ

I bought the solar thinking I was going to get a $14,000 credit on my bill, come to find out it's a tax credit and I do not qualify so I'm out $14,000. Also it's been 3 months and my solar is still not up and running. Very poor customer service

11 months ago

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JAMES SULLIVAN Hemet, CA

Chad L was an excellent representative, responsive to all requests and helpful in sorting issues. SOLNOVA was competent in all regards

11 months ago Edited August 16, 2023

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Kenny DeBerg Sun Valley, NV

Great communication between sales rep and myself, fast and professional installation. Explaining all aspects of the system.

11 months ago

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Michele Jakubczak Winnemucca, NV

Bryan was amazing. He was there for us through the whole process. If I had any questions and he didn’t know then he got me answers.

11 months ago

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Patricia Metaline, WA

They did what they said they would and in a timely manner. My only complaint is I wish they communicated more often about where we were in the process

1 year ago

Reply from radix solar

Hi Patricia, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. I do apologize for the lack of communication that was there throughout your project and hope that if you ever need anything further you can reach out to us at 888-919-0980.

Jun. 13th, 2023

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Jim Wesolowski Denver, CO

Our solar got installed on April 7th. Installation crew were great! Fast and friendly. However we are still waiting for a final inspection now after 7 weeks!!! 1 week after install I contacted Megan who had been great at communication up until after installation. Left a message asking when the inspection would be done. No call back and I tried again a couple days later call went straight to voice mail and she has never returned a message or call since. I tried calling my sales rep and left a message. Again no call back. Here it is 7 weeks later and still nothing. I called the customer support line and talked to someone who had no idea why there wasn't an inspection scheduled yet on Friday. Said I'd get a call back either Friday or the following Monday. Here it is Wednesday and still nothing. I'll call again tomorrow and have zero expectations of getting anything done. Looks like I'm going to have to contact the county and aps myself to see if I can get a final Inspection set up myself. I'd like to have the $65,000 system running before my payments start next month. Normally that doesn't sound like much to ask but with them it appears it is. This is our second solar installation and I wish I'd have gone with Positive Solar who did our first setup. It was installed and inspected and running the same day they finished the installation!! I should've gone with them again.

1 year ago

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Verified Customer

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Gerald Phoenix, AZ

Harrison was very polite explain everything very well he stayed in touch with me throughout this process and he answered all my questions I had regarding the solar.

1 year ago

Reply from radix solar

Hi Gerald, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. I will be sure to pass along that great feedback over to Harrison and let him know how happy you have been with him. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!

Apr. 22nd, 2023

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Verified Customer

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Esther Gonzales Mesa, AZ

McCray f was the Sales Representative we worked with to get solar set up. He was awesome to work with, very professional and knowledgeable. Glad we went with RDX

1 year ago Edited May 15, 2023

Reply from radix solar

Hi Esther Gonzales, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. I will be sure to pass that great feedback along and appreciate you taking the time to tell us about your experience. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!

Apr. 22nd, 2023

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Verified Customer

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Wayne Dallas, TX

Griffen always kept me up to date on everything that was going on. Iam currently happy with the agreement and will continue to recommend Griffin and Rdc solar.

1 year ago

Reply from radix solar

Hi Wayne, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. I will be sure to pass along that great feedback to Giffen and let him know what a great job he is doing. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!

Apr. 22nd, 2023

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Verified Customer

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Mike Johnston Chino Valley, AZ

He usually get back to you soon. When I signed up he said I would get around 2 months of service before first payment. My panels have been mounted for 2 months and still not working. I have a payment in 3 days and system not working. Always excuse that waiting on APS. I don't think RDX was working very hard with APS to get system approved and working.

1 year ago

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Verified Customer

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Sefisevil Yuma, AZ

The updates stopped after the system was installed. Turns out it wasn’t installed to the satisfaction of the city or APS and more work was required. Trying to follow up to get more info was annoying and time consuming. It would be nice if the updates continued until the system was actually turned on

1 year ago

Reply from radix solar

Sefisevil, I am sorry to hear that updates have been missing since install. The solar process once the system is installed is mainly a lot of paperwork and corresponding with the county and utility company to make sure everything is ready to be turned on. Please contact our customer care department at 888-919-0980 and we would be happy to look into your account to see how we could best help.

Mar. 21st, 2023

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BikerDick - LA

Very professional, conscientious, well mannered men. Did excellent work in a very reasonable amount of time. Left everything clean and picked up after themselves.

1 year ago

Reply from radix solar

Hi BikerDick -, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. I will be sure to pass along that feedback to our install team. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!

Mar. 21st, 2023

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midnight Phoenix, AZ

I would like to say the solar crew team Chevy was very professional. Jose was very nice and polite and answered the questions we were asking. Thank you Ilona dicamillo

1 year ago

Reply from radix solar

Hi midnight, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. I will be sure to pass along that great feedback about Chevy and Jose. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!

Mar. 21st, 2023

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Raul Phoenix, AZ

Great group of guys. Extremely pleased with the work and final outcome of the job install. I recommend this crew (The Roots) to anyone considering solar installation.

1 year ago

Reply from radix solar

Hi Raul, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. I will be sure to pass along this great feedback to The Roots for you. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!

Mar. 21st, 2023

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Steven Foltin

Everything went good, with team central.

3 months ago

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Verified Customer

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Jo Klue Payson, AZ

very happy with how much we are selling but don't know if it kicks in when our power is our

1 year ago

Reply from radix solar

Hi Jo Klue, I am so glad to hear about your experience with RDX Power. We always strive to make sure that our customers have a positive experience. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives! Also, check us out on Instagram @rdx.power for an opportunity to win some of our Monthly Customer Appreciation Giveaways!

Dec. 2nd, 2022

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Florence Congress, AZ

I thought they would do a good business. They said they could have it up and running in 120 days. It's now been 180 days and guess what? It's not running yet.

1 year ago

Reply from radix solar

Hi Florence, we are sorry to hear that this has been your experience, and would love the opportunity to make it right. If you have any questions, please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

Nov. 4th, 2022

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Eric Pratt Springerville, AZ

The team was quick and efficient in completing the job and explained the process and set up really well.

9 months ago

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Matthew Cinco Phoenix, AZ

The pros where awesome they did a great job can't be any happier with what radix solar has done for us

9 months ago Edited October 19, 2023

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Rhonda Bean Chandler, AZ

Very unsatisfied with the customer service, today alone we have called 13 times, no answer or get someone then they have to transfer the call and get disconnected!! No call backs, very unprofessional! We signed the contract in April. Still not up and running yet!!!

10 months ago

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Lillian Valley Phoenix, AZ

Our solar panels were installed th last part of June. We are still waiting for the company to upload and finish the final paperwork so that APS can come inspect it and get it turned on. I would not recommend the company to anyone!

11 months ago

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JF Vail, AZ

I would not recommend this company. They have no idea what they are doing. They installed the panels very quickly, but everything else has been at a standstill. Paperwork errors and no communication unless I reach out. I would recommend to go with anyone else.

11 months ago

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Toni Fox Flagstaff, AZ

Nothing nice to say. Nobody knows what stages or work has been done. Radix came to home while we were on vacation, turned off electricity to house, ruined food in freezer and refrigerator. We were told we would be reimbursed $200 for damages. That was 4 weeks ago and no reimbursement.

11 months ago

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Michelle Husband

Everything was great up until my solar was actually installed and I was told 14 days after there would be a final inspection and my solar would be turned on. It has been over a month now and all my contacts I have for this process has been completely unresponsive to me. Not to mention there is a hole in my wall that still needs repaired. I will happily change my rating once there are some answers for me and I’m contacted .

1 year ago