radix solar: Read 260 User Reviews From Real Homeowners

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Verified Customer

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Kathleen Gammon

I went solar 2023 but decided to give it time before writing a review. RADIX SOLAR DELIVERS. Great folks to deal with on every level, from sales, ( great big shout out to Tate) who held my hand throughout the whole process. Retired and alone (happily) this was a HUGE decision and I was nervous. I did my research and read every review I could and decided that RADIX was the way to go. There isn't enough room to tell the whole story, but I couldn't be happier. Everyone I encountered was friendly, professional, honest about what to expect, supportive and did I say honest? Everything was top of the line. The solar industry is a difficult industry to sell because people don't generally embrace change like this. But I am so glad I did. My electric bill, when I recieve one, is under $10. And I should have some leftover benefits at the end of the year. I through my shoulder out trying to pat myself on the back for doing my part in the uphill battle of saving our environment. Please don't be afraid to take the leap. This is an amazing company with top of the line professionals from start to finish and I can sing the high notes when I see my 0% electric bill every month.

4 months ago

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Verified Customer

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Robert

They were upfront about everything from the beginning. They followed through on everything they said and it was a fast process. We had an issue with one of the panels and they got right on it and came out. It was just loose and they were responding very quickly to it. They fulfill their expectations. What they told me I got. Once we pulled the trigger and said you know we'll move ahead with the installation, they walked us through the whole process as far as install and from start to finish and they were very professional all the way through. They were timely and when they said they'd be there, they were there and there were no surprises. Everything was like they said was done. They're a professional company and they follow through on everything they say.

1 year ago

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Verified Customer

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Philip

I had left some phone messages with people trying to find out the status of what was going on, hook up and you know, they weren't the original contact person that I talked to they didn't return the call. And so finally, when the APS guy gave me the paperwork that was in the box, I didn't realize the plans were there. And then I realized the office was down in Phoenix and I tried getting a hold of that and that didn't work out. So I went on the Internet and then I found out the home office which is I guess in Utah and I called Utah and that's how I got picked up by somebody in Phoenix or whatever I thought. They were real helpful and real good about it. When they do the installation they should say "this can take a while with dealing with the power company and this and that. If you have a problem, here's your contact point." You really need to have a contact person that you can check with periodically and see what's going on. You know if any if any if the ball being dropped anywhere you know do the ball, we fall through a crack here rather than fine. You know because the fear is you are and you don't do anything about it for a couple of months and then you find out "gee, I should have done that two months ago." You don't know because you're dealing with the unknown. And so a contact point, that's a big deal for them. I know they're really front-end oriented on being able to really rapidly do all the planning and implementing. But then it's that last stuff. So like in trucking, it's the last mile of trucking where things get real important and people don't think about the last mile of trucking because the Interstate part is easy, you know. So I know I've so far they've been I think pretty solid. It's just that I just don't know what the performance of the system is going to be until we get it up and running. But the numbers that they ran by me originally looked looked good and so we're just trying to see if that gets validated.

1 year ago

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Verified Customer

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Scott Pennell texas

1 year ago

Reply from radix solar

Hey Scott, I am so glad to hear that you had a 5-Star experience, that is our goal and we are happy to hear that we hit the mark! Thank you for your kind words and honestly, it helps drives us to always be the best! Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives! Also, check us out on Instagram @rdx.power for an opportunity to win some of our Monthly Customer Appreciation Giveaways!

Jan. 23rd, 2023

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Verified Customer

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Rodolfo and Isabel california

1 year ago

Reply from radix solar

Hey Rodolfo and Isabel, I am so glad that everything went smoothly with your solar project and that you had a 5-Star experience, that is something that we strive to do with all of our customer so I am glad that we were able to do that for you. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives! Also, check us out on Instagram @rdx.power for an opportunity to win some of our Monthly Customer Appreciation Giveaways!

Jan. 12th, 2023

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Verified Customer

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Gabi Sanchez chowchilla California

1 year ago

Reply from radix solar

Hi Gabi, I am so glad to hear about your experience with RDX Power, we always strive to make sure that our customers have a 5 Star experience. I appreciate the feedback that you had about one of our Energy Experts, we will be sure to pass that information along. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives! Also, check us out on Instagram @rdx.power for an opportunity to win some of our Monthly Customer Appreciation Giveaways!

Dec. 28th, 2022

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Verified Customer

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Tyler Platt Mesa Arizona

1 year ago

Reply from radix solar

Hi Tyler, I am so glad to hear that you have a had a 5-Star experience with RDX Power, we always strive to make sure that we are taking great are of our customers. I appreciate the time you took to tell us about your solar journey and the part that we played. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives! Also, check us out on Instagram @rdx.power for an opportunity to win some of our Monthly Customer Appreciation Giveaways!

Dec. 28th, 2022

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Verified Customer

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Mike Friedrich phoenix Arizona

1 year ago

Reply from radix solar

Hi Mike, thank you for taking the time to not only leave us a 5-Star review, but explain why we deserved such a score. I appreciate your comments about how your solar journey has gone. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives! Also, check us out on Instagram @rdx.power for an opportunity to win some of our Monthly Customer Appreciation Giveaways!

Dec. 28th, 2022

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Verified Customer

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Brad Edmison arizona

1 year ago

Reply from radix solar

Hi Brad, thank you for your glowing review! We always strive to give our customers a 5-Star experience and being able to hear about yours has been great! Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives! Also, check us out on Instagram @rdx.power for an opportunity to win some of our Monthly Customer Appreciation Giveaways!

Dec. 19th, 2022

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Verified Customer

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Devin Flanagan NA

1 year ago

Reply from radix solar

Hi Devin, I am so glad to hear about your experience with RDX Power. We always strive to make sure that our customers have a 5 Star experience. I loved getting to hear your story about your solar experience, I'm am glad that we have been able to deliver on everything that you had been worried about. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives! Also, check us out on Instagram @rdx.power for an opportunity to win some of our Monthly Customer Appreciation Giveaways!

Dec. 19th, 2022

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Kimberly Cochran

Very professional, works at getting you the best price possible. No upfront costs or hidden fees. Jordan P. worked with us to make sure everything got done and walked us through step by step. He was also very good on communicating any questions we had. Highly recommend this company and if you get a chance to work with Jordan you won't be disappointed!

5 months ago

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Verified Customer

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Kathryn Delgado

Mr. M. and Mr. Q. visited our residence to inform us that their previous representative was no longer associated with the company. They assured us that all previously agreed-upon terms would remain unchanged. Upon learning that my birthday was the following day, Mr. M. thoughtfully arranged for a gift to be delivered to our doorstep, which was a kind and personal gesture. The installation crew for our solar panels demonstrated great professionalism by explaining the process and providing an estimated timeline for the job. It is reassuring to know that there are reliable individuals who stand behind their work.

7 months ago

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Verified Customer

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Anne

Everything went very smoothly, good communication, and easy access. You guys are responsive, so I'm very happy. I think your sales representative was extremely knowledgeable. He was able to to answer all my questions and puts all my concerns to rest and the fact that you guys offered. Very smooth, they arrived at 7:30 in the morning and in order to beat the heat and they were done, I think by 11:30. They were very, very nice, and very helpful. They showed me pictures of the installation they made, and they picked up all the debris, which I was very grateful for. It was very good.

1 year ago

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Susan M

Radix representatives explained the process to us in detail and answered all our questions. Installers were professional and efficient. The only delays came from our city water&piwer company in inspecting the installation and installing the meter. We are now receiving electricity from our panels and look forward to no electricity bills!

4 months ago

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Commodore Sloan

Very satisfied with our Solar journey. We feel like we've been very blessed to have went thru solar conversion with Jordan P. He has been there for us every step of the way! He's answered every question that we have had, either it be a text or a call. He's been very punctual every single time! Thank you Radix and Jordan P!

4 months ago

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Lynn Rothwell

Working with the Radix employees is why I am giving a 5 star rating. There were a few problems or questions that arose during the whole process of getting solar installed, but the representative that we worked with always got the problem easily resolved.

5 months ago

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Cassandra Korando

Worked with Andrew P. on my solar project. He has kept me updated on everything each step of the way. He is a joy to work with. The project was handled very well and he was very honest and up front with possible issues that could arise.

5 months ago

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Tammy Boston

When Jayden came by we was hesitant but he showed us how it would save us money we was interested for sure when things got started it was up and down then we had to have our trees removed he done that for us that was awesome then he said we had to get our roofed fixed he was God sent we really like how Jayden had kept up on getting things done for us and the crew was great getting our panels on and they all did a great job thanks radix we love it and thanks Jayden can't wait to see how this all works out God bless y'all

6 months ago

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Patricia Widmer

My sales consultant McCray F. came to my door. I enjoyed the conversation. Very knowledgeable about solar. Answered all my questions to the point I could understand. He really took the time for me. We have loved our experience with RDX Power. Everything was what he told us. I would recommend him and the company to anyone. McCray went above and beyond through the process.

7 months ago

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Verified Customer

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Michael

It all looks very up-to-date and actually looks good on the house. I think they're comparable with everybody else. I was amazed it only took them about maybe at the most about 2 1/2 hours with the whole system in and then they walked me through every step of how it would operate and what the next process was. So it was great.

1 year ago

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Verified Customer

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Eric

The sales representative convinced us to go with them. RDX was the salesperson but then Titan did the installation. It's very hard to navigate who you're supposed to be talking to. Once the process started, we had no trouble with RDX directly - they are our primary point of contact, which means they did not necessarily have the most up to date information. There seems to be a breakdown in communication between Titan Solar and RDX. Whether it be scheduled dates or products availability. My system is still being installed now. We have not even been able to use our solar panels yet because the inspection hasn't been completed because all of the installation isn't completed. So while everyone has been very friendly customer service wise, at the end of the day, we're not doing it for the customer service, we're doing it for the panels to get up and running.

1 year ago

Reply from radix solar

Hi Eric, I am glad to hear that our customer service has been great and that we have been able to answer your questions and concerns. I am sorry to hear that things aren't going so well with the install and on Titan's side of things, please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

Dec. 28th, 2022

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Verified Customer

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LESLIE HOLDEMAN Apache Junction, AZ

Great group in getting the financing and the engineering of the system in the beginning. Then something happened to the local branch and communications broke down with my install not being finished for almost 2 months. And then another month for the inspections and Permission to Operate. But everything was resolved and I was able to start producing power this month.

2 years ago

Reply from radix solar

Hi Leslie Holdeman, I am so glad to hear about your experience with RDX Power. We always strive to make sure that our customers have a positive experience. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives! Also, check us out on Instagram @rdx.power for an opportunity to win some of our Monthly Customer Appreciation Giveaways!

Dec. 2nd, 2022

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Verified Customer

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Bailey Paige Stanfield Austin, TX

Sales rep: 10 Customer service: 0 Peyson was phenomenal. I would refer him to any family / friends that are interested in solar. The installation team /customer service however.... 0/10. They damaged my insulation in my attic and would not take accountability / remedy the issue.

2 years ago Edited January 10, 2024

Reply from radix solar

Hey Bailey! We would be more than happy to help push this along. Have you reached out to our customer care team at 888-919-0980? We are open M-F 9am-5pm MST and would be happy to help!

Dec. 12th, 2022

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Verified Customer

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Jim McGavran

Addition to an existing system from another company that was under preforming. Customer service was great and the installation team finished in half a day. Holdup was the county and electric utility. I haven't paid for electricity since installation was finished. Really satisfied!

6 months ago

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Jim Devenney

Trey was a very accommodating sales person. We had questions and he got back to us quickly. He had given us is personal cell number so we weren’t left wondering. Everyone was polite and perfessional and once they installed the job didn’t take long!

6 months ago

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Jaden Winsor

Dylan C was really great to work with and gave me weekly updates on everything. He was upfront about wait times in Illinois *because of it being such a new program* and ultimately now I’m saving money and couldn’t be happier!

6 months ago

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Verified Customer

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Catherine Stafford

It wasn't actually the customer service that was lacking communication. It was the people that would come to the house and not bother to knock on the door and let me know that they were here. It was very smooth, it was quick and done seamlessly and they were very, very careful. They picked everything back up.

1 year ago

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Verified Customer

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Brandy Phoenix, AZ

I’m not sure what star to give. But solar panels have been put on for quit sometime and there they sit. I’m told I don’t have to pay for them for 3 months after they are turned on and my payment is scheduled for August 4th. They aren’t on. I guess we are waiting for APS to put in a new meter reader so it it’s probably not your problem but I’d still like to know that I don’t owe a payment for 3 months after they are turned on.

1 year ago

Reply from radix solar

Hi Brandy, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. Please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

Jun. 7th, 2023

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Verified Customer

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Susan Wickenburg, AZ

They seem to be concerned that we are satisfied . So far we have only gotten one bill which included the new solar, with .95 cents savings. Hopefully the next bills will show more savings.

1 year ago

Reply from radix solar

Hi Susan, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. Can't wait to watch your savings grow over the coming months!

May. 30th, 2023

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Verified Customer

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Justin

RDX Power was the first solar company that came and contacted us. The process of signing up with them was really easy, so was the installation- and I didn't have to do anything. They took care of everything.

1 year ago

Reply from radix solar

Hi Justin, I am so glad to hear about your experience with RDX Power. We always strive to make sure that our customers have a 5 Star experience. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives! Also, check us out on Instagram @rdx.power for an opportunity to win some of our Monthly Customer Appreciation Giveaways!

Dec. 28th, 2022

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Verified Customer

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Stetson Brian Banks Gilbert, AZ

Very professional in the process. The rep worked hard to get it working as effecient as possible and set proper expectations. I enjoyed watching the install process and it was cool to see how solar was installed.

2 years ago

Reply from radix solar

Hi Stetson Brian Banks, I am so glad to hear about your experience with RDX Power. We always strive to make sure that our customers have a positive experience. Give us a call at (888)-919-0980 to learn more about our referral bonuses and incentives, and be sure to check us out on Instagram @rdx.power for an opportunity to win some of our Monthly Customer Appreciation Giveaways!

Nov. 17th, 2022

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Verified Customer

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Barbara Grudzien Spartanburg, SC

Felt they answered questions better, still felt not full disclosure. Or perhaps there was just so much information that it was hard to absorb all of it and missed some finer details. Cost of system seems ridiculous and not logical to buy. Still bought it anyway. Took almost a year to be completely installed.installed

2 years ago

Reply from radix solar

Hi Barbara, I am glad to hear that you had a good experience but also want to apologize for there not being a better relay of information. If you want to provide me the name of your Energy Expert we will work on providing better training moving forward. If you need anything from us, please reach out to our Customer Care team at (888)-919-0980 and we will look into your account.

Nov. 17th, 2022

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Verified Customer

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Kerry Katy, TX

It took way too long to turn the solar panels on and I know that wasn't their fault, but the sales guy was fantastic at first, but then after a while it got hard to get ahold of him. Installation was fine. They they were supposed to do it on a Friday. They showed up late because they were finishing another job and so they didn't finish it and they had to come back the next Monday to finish it. But the guys were very professional and it went fine other than that.

2 years ago

Reply from radix solar

Hi Kerry, we are so glad to hear about your experience with RDX Power. We always strive to make sure that our customers have a positive experience. We are sorry to hear that your installation had a couple of hiccups, but if you ever need to get in contact with us, our Customer Care number is (888)-919-0980. Also, be sure to check us out on Instagram @rdx.power for an opportunity to win some of our Monthly Customer Appreciation Giveaways!

Nov. 4th, 2022

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Verified Customer

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R.

I'm not really 100% happy with it, but it's working. Install was pretty sloppy. They didn't keep their promise and they broke my tiles and they were supposed to fix it. They were supposed to put bird netting around it, but now I have pigeons living underneath it. None of that has been done and I've had it for a couple years now. It's really good equipment, but the process is just no good. The payment plan is a little overdrawn and they're supposed to have somebody come out and check my solar panels every three months or every six months, and it's been a year and a half and I haven't seen anybody.

2 years ago

Reply from radix solar

Hi R, we are sorry to hear that this has been your experience, and would love the opportunity to make it right. If you have any questions, please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

Nov. 4th, 2022

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Life with Mike & Des Aubrey, TX

Brady J at RDX Solar is an exceptional professional who truly goes above and beyond for his clients. From the moment I reached out to him regarding my solar needs, he exhibited a high level of knowledge and expertise in the field. What sets Brady apart is his dedication to finding the best solutions for his clients. He took the time to thoroughly understand my energy requirements and provided me with a tailored solar system that perfectly suited my needs. His attention to detail and commitment to delivering a high-quality product was evident throughout the entire process. Brady's communication skills are outstanding. He promptly responded to all my queries and kept me informed at every step of the installation process. His clear and concise explanations helped me understand the benefits of going solar and made the entire experience stress-free. Moreover, Brady's professionalism and integrity shone through in his interactions. He was transparent about the costs involved, ensuring there were no surprises along the way. His commitment to delivering on time and within budget was truly impressive. Thanks to Brady's expertise and guidance, I am now enjoying the benefits of solar energy and I have peace of mind knowing that I am contributing to a greener future. I highly recommend Brady J at RDX Solar to anyone looking to make the switch to solar energy. His knowledge, professionalism, and exceptional customer service make him a standout in the industry.

1 year ago

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Verified Customer

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Mary Albuquerque, NM

I liked the comfort I felt working with Jacob. He was professional and knowledgeable about the solar plan I needed. He has answered all my questions and concerns, in a timely manner. And I know he will be there, in the future, if I need assistance. Jacob is a wonderful asset to RDX Power. As to RDX's installation of the equipment I can attest that the crew doing the installation was great. I dealt, mainly, with Matt. He kept me informed on what they would be doing that morning for the installation. And I was informed of what would happen following the installation. The crew left my property clean and tidy, as well. Chelsea, in the office, was great about keeping me updated every step of the way. I am very impressed with Jacob and RDX Power. They made me feel extremely comfortable with the entire process of getting solar installed at my house. I would recommend them to others.

1 year ago

Reply from radix solar

Hi Mary, thank you for taking the time to leave such a lengthy and detailed review, it means so much to us! We always strive to give our customers a 5-Star experience and we are so glad to see that we accomplished that. I will make sure that each team involved with your project sees this review so that they know what a great job they are doing. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!

Mar. 21st, 2023

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Chantel Crockett

1. Loan docs were $10K higher than offer. Signed under pressure. 2. Found I was overcharged compared to average costs 3. Electric bills did not go down, costing me more monthly when you add loan. 4. Energy buyback credit is a fraction of bill, worthless. 5. I was not forewarned of Negative impact on credit

2 months ago

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Verified Customer

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Claire Nicole Brown

The entire process of installing the solar panels, step by step system integration with Tucson Electric Power, follow up, communications and set up were marvellous.

4 months ago

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Elsa Brett

It took a while but I understand permits take time as well as scheduling inspections. Everyone involved were professional and answered all my questions.

5 months ago

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Thorne

Radix, Kenny (k&k crew), these guys did a great job. They walked us through everything, took their time to make sure on what we wanted. I would recommend them to family and friends.

7 months ago

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Verified Customer

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Kailah

If I had any questions, they were quick to respond. I haven't had any issues with it seems to be functioning perfectly. It would be nice if the mobile app included how much energy is being used, not just produced.

1 year ago

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Verified Customer

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Raymond San Lorenzo, CA

1 year ago Edited January 10, 2024

Reply from radix solar

Hi Raymond, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. Give us a call at 888-919-0980 and we can take a look at what is going on with your system.

Jun. 19th, 2023

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Verified Customer

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Margarita Phoenix, AZ

The process went smoothly, Sabrina, Stetson’s assistant was easy to get a hold of and answered my questions in a timely manner. I only wish I had done a little more research and taken my time to make the decision, it’s way more expensive than an estimate I had gotten a year ago from another company.

1 year ago

Reply from radix solar

Hi Margarita, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. Please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

Jun. 1st, 2023

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Verified Customer

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Ashley Hernandez Congress, AZ

They were quick at first and good at updating. But in the past few months I have had to reach out for updates. I have made 1 payment so far and almost time for the 2nd with still no solar. It has not been hooked up. That's frustrating and the power utility man I talked to said I am not the only house in my town dealing with the same issues.

2 years ago

Reply from radix solar

Hi Ashley Hernandez, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. If you have any questions, please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

Dec. 2nd, 2022

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Verified Customer

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Angel Valdez Cottonwood, AZ

It's been over a year now since we had the solar panels installed. They are making way less power then promised which has resulted in paying two energy bills. We have been given the runaround by this company so many times after bringing this up to them, always saying it's the other companies involved responsibility. So we decided to do our own research and found we were indeed sold an undersized system at a high cost. It will cost 10,000 more dollars to actually start benefiting from going solar. We once again brought this up to RDX solar and they said they will conduct an investigation. Again more waiting, I guess I was supposed to reach out to them... They have yet to give me a solution or at least an attempt of an explanation and we are fed up. We are left paying a 30,0000 dollar solar panel system that only covers half of our energy needs, so far its been the worse decision in my life and wish they would just take them back and return the money we've invested in them back to us.

2 years ago

Reply from radix solar

Hi Angel Valdez, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. I am curious who your energy consultant is so that we can provide additional training and continue to make our processes better. Please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

Dec. 19th, 2022

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Verified Customer

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Alan Neff

Salesperson lied to us and never returned phone calls or emails after we signed the contract.

2 years ago Edited January 10, 2024

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Verified Customer

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Hector J Perez Buckeye, AZ

My salesperson did not answer his phone after I signed the contract, nor did he ever return my call.he mentioned he would be available if I had any issues which an issue did come up during install. During the solar system install everything did not go as smooth as it could have gone, this was an add on system to our initial solar system And we also had an issue after it was installed.

2 years ago

Reply from radix solar

Hi Hector, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. If you have any questions, please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

Nov. 17th, 2022

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Verified Customer

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Lottie Flath Lake City, TN

They're awesome and they take no time to get back to you. Their job was well done. They picked up after themselves, they're nice and clean, and every question was answered.

2 years ago

Reply from radix solar

Hi Lottie, we are so glad to hear about your experience with RDX Power. We always strive to make sure that our customers have a positive experience. Check us out on Instagram @rdx.power for an opportunity to win some of our Monthly Customer Appreciation Giveaways!

Nov. 4th, 2022

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Verified Customer

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Rick Byers

I was on the fence regarding adding solar to my home, and I found myself just too busy to get serious about it. Then I was approached by Tate F. who explained that he would do all the calculations for the right wattage, and Radix would take care of all the permits, plans and construction of the array. I took a chance, and now that everything is in and finished, I am glad that I went with Radix. They are good people and know what they're doing. The process takes a few months just like Tate warned me in the beginning, so be patient.

5 months ago

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Verified Customer

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Patty Bruckner

Radix is a great Solar company because they are a do all company. They don’t farm out installation or any process to other companies and that is important if you have anything in the future. Also, checked them with my friend from the BBB and they have a good rating probably because they are an all in one company. If you’re thinking of getting Solar, I highly recommend Radix.

1 year ago Edited June 18, 2024

radix solar Reviews

Summary of Reviews