radix solar: Read 264 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star_border star_border

Kris Prescott, AZ

They were great once they secured the sale, but I'm almost 6 months in and my system still isn't operational. It's quite ridiculous.

3 years ago

Reply from radix solar

Hi Kris, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. If you have any questions, please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

Nov. 17th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert Sanders Queen Creek, AZ

We have had a tremendously poor experience with RDX Power. The installation took far too long, there were dozens of mistakes made, and the system has been down for over half of the summer.

3 years ago

Reply from radix solar

Hi Robert Sanders, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. If you have any questions, please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

Nov. 17th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Ed Reddell Phoenix, AZ

Worst experience I have ever had, was lied to repeatedly from Chelsea. RDX power has major issues. I would strongly recommend nobody to ever be a customer of RDX power. Feel free to reach out to me if you need more info

3 years ago

Reply from radix solar

Hi Ed Reddell, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. We take these allegations very seriously so if you could please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

Nov. 17th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Karen M. Wolfe Casa Grande, AZ

That is a one, ONE, 1.. It was a disaster all the way, I am still paying $$$ for it. Your sales agent mislead, me, didn;t tell me what was going to happen, and flat out lied to me after the fact.

3 years ago

Reply from radix solar

Hi Karen, we are sorry to hear that this has been your experience, and would love the opportunity to make it right. We are curious who your energy consultant is so that we can provide additional training and continue to make our processes better. If you have any questions, please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

Nov. 22nd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Tom Thaxton Florence, AZ

Being promised I will get 8.14 kwh and not receiving it due to too small of an inverter even was told it is supposed to bigger but never was replaced. Considering on going to the media about it soon

3 years ago

Reply from radix solar

Hi Tom, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. If you have any questions, please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

Nov. 17th, 2022

star star_border star_border star_border star_border

David Zuniga

You don’t need them!!! You can buy solar panels yourself and hire an electrician to install them for them a fraction of the price. The capitalize off people ignorance about solar. They are making thousands off of each deal for sitting in an office and making the same phone calls we could make. Please don’t fall for it. We did and are now paying the price. We have found we are definitely not alone they have and are continuing to pull this scam on people everywhere. More than enough people to start a class action law suit so if you have already fallen victim to the scheme research it.

10 months ago

check_circle

Verified Customer

star star star star star

Claire Nicole Brown

The entire process of installing the solar panels, step by step system integration with Tucson Electric Power, follow up, communications and set up were marvellous.

1 year ago

star star star star star

Elsa Brett

It took a while but I understand permits take time as well as scheduling inspections. Everyone involved were professional and answered all my questions.

1 year ago

check_circle

Verified Customer

star star star star star

Marcia Hilborn

It took too long to get the system working after it was installed. APS did their part, but it took months for Radix to come out and hook up the system.

1 year ago

star star star star star

Craig Chin Sang

Radio K&K crew came out to install my solar panels today. They did an excellent job with the install. The crew was on time, professional and knowledgeable

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Bryce Bullard

Overpriced solar and the worst customer service. Dylan the salesman was in a hurry to sign me up and forgot to add on a component that we wanted. I have been trying to rectify a missed component to my solar system and they conveniently did not call me back well after the cancellation period. When messages were left to customer service, no one called me back. The office is clueless as to what the techs are doing on site and when hangups were happening no one seemed to know what was going on. Inspection day came and the electrician had no clue my system was not operational yet due to my panel being too crowded. No one told me where to find the plans I just happened to find them in the service box. No login no app to monitor the system, no email updates. Just finance personnel wanting to get paid. They couldn't help me either and sent me to the service department who also gave me the run around. Said they would get back to me. Dylan the salesman texted back 3 weeks later then try's to save face. I was told a manger would be calling me. They never did. Dylan then proceeded to call me a liar about requesting those components and denied that I was treated unfairly with his office and then he told me there was nothing I could do except pay more money to fix the system or pay the legal fees and fine and all removal costs. $10k! . . . Just call local companies, do not pay door to door salesman companies.

2 years ago

star star_border star_border star_border star_border

P smith

We got it installed and it's been almost a month and it's still not hooked up. Since that all happened we've had very few phone calls. We've had to call them and say, "Hey, what is going on? We need this done. We're waiting for this, and we're waiting for that." I don't know how much is going to cover the rest of my bill. It's not working yet. So far they're doing what they said they were going to do. It's just not being done correctly. The plan wasn't right, so they had to switch it. Now they're waiting on the city and APS company to finally get us on their book, to come out and look at it and decide whether it's good or not. Heaven forbid they don't like it and they have to change the plan. I mean it was a concrete wall that they put everything into so they leave holes and everything else.

2 years ago Edited January 10, 2024

star star star star star

Dennis Mathis II Los Angeles, CA

Still needs better communication when things are not going right with the permiting. Lots of waiting with little updates that are sent on a template not personal at all.

2 years ago

star star_border star_border star_border star_border

Marlowe Fernandez Stockton, CA

Solar installed on roof for 2 months amd it still not being used. Someone texted me that I need to take a picture of gas meter but I have no idea where it is. When the solar is being sold, they went to my house 3 times and responded right away to all my questions. Now I do not get any response from the seller. I am assuming the seller already got paid that's why he no longer response to my questions. I've been asking for update on when could I start using the Solar. This picture of gas meter has been requested by PG&E for a while now and up to now no one came to take a picture. I even got threaten over the phone that it will delay service if I do not take the picture myself and send it to her. Question below if I am a paying customer, the answer is NO but I am sure the the payment will start soon but I have not used the solar up to now!

2 years ago

star star_border star_border star_border star_border

Julie Pena Phoenix, AZ

I would NEVER recommend ANYONE to you. This has been the WORST experience for us! If you actually cared to what we have to say we would have been contacted the first time we filled out the survey! To start all of our documents were signed on 6/23/23 installation was also completed. After 3 weeks I follow up to see status and we are told that we are missing a signature and need to resign. I then call APS only to find out the wrong documents were uploaded into our account that was another clients. So I now have the other persons name, address, etc. and wondering where our info went to and who has it. We had again no follow up and finally resent the auth doc to sign again. I had a copy of the original and verified where the signatures go and once verified sent the copy showing it was signed…no response and also no upload. Then we were told that I signed twice and my husband's name was not there. Again resent to sign. We tried to sign them but they sent it to the same email and said they needed another email to separate the signatures which they did the first time we signed. Also had a copy of the first signature originally signed and sent it to them….no response….no upload until days later. We are now on over a month of dealing with this that should have been taken care of from the start. The installers left garbage at our house, extra parts on the roof and ground, drove in our front lawn to access the other driveway as we have 2 and the one they were in was a horseshoe that they easily could have done but no they decided to drive through the lawn. Cut a hole in our wall above the panel inside but guaranteed no one knew until I said something about 3 weeks later since I was told by the installer he will have someone come out and once I did complain an appointment was set up to fix it. They also damaged our back gutters and I was told that it was previous damage and their crew “follow procedures” we just moved in, there were no previous damages. All we received was a sorry. So yes I have a lot of complaints and would love for someone to reach out as I have documented everything including text messages. Again now that I am being told that I have to rewrite this review and possibly will get published….we will see

2 years ago Edited August 10, 2023

star star star star star

Patricia Metaline, WA

They did what they said they would and in a timely manner. My only complaint is I wish they communicated more often about where we were in the process

2 years ago

Reply from radix solar

Hi Patricia, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. I do apologize for the lack of communication that was there throughout your project and hope that if you ever need anything further you can reach out to us at 888-919-0980.

Jun. 13th, 2023

star star_border star_border star_border star_border

Jim Wesolowski Denver, CO

Our solar got installed on April 7th. Installation crew were great! Fast and friendly. However we are still waiting for a final inspection now after 7 weeks!!! 1 week after install I contacted Megan who had been great at communication up until after installation. Left a message asking when the inspection would be done. No call back and I tried again a couple days later call went straight to voice mail and she has never returned a message or call since. I tried calling my sales rep and left a message. Again no call back. Here it is 7 weeks later and still nothing. I called the customer support line and talked to someone who had no idea why there wasn't an inspection scheduled yet on Friday. Said I'd get a call back either Friday or the following Monday. Here it is Wednesday and still nothing. I'll call again tomorrow and have zero expectations of getting anything done. Looks like I'm going to have to contact the county and aps myself to see if I can get a final Inspection set up myself. I'd like to have the $65,000 system running before my payments start next month. Normally that doesn't sound like much to ask but with them it appears it is. This is our second solar installation and I wish I'd have gone with Positive Solar who did our first setup. It was installed and inspected and running the same day they finished the installation!! I should've gone with them again.

2 years ago

check_circle

Verified Customer

star star star star star

Gerald Phoenix, AZ

Harrison was very polite explain everything very well he stayed in touch with me throughout this process and he answered all my questions I had regarding the solar.

2 years ago

Reply from radix solar

Hi Gerald, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. I will be sure to pass along that great feedback over to Harrison and let him know how happy you have been with him. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!

Apr. 22nd, 2023

check_circle

Verified Customer

star star star star star

Esther Gonzales Mesa, AZ

McCray f was the Sales Representative we worked with to get solar set up. He was awesome to work with, very professional and knowledgeable. Glad we went with RDX

2 years ago Edited May 15, 2023

Reply from radix solar

Hi Esther Gonzales, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. I will be sure to pass that great feedback along and appreciate you taking the time to tell us about your experience. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!

Apr. 22nd, 2023

check_circle

Verified Customer

star star star star star

Wayne Dallas, TX

Griffen always kept me up to date on everything that was going on. Iam currently happy with the agreement and will continue to recommend Griffin and Rdc solar.

2 years ago

Reply from radix solar

Hi Wayne, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. I will be sure to pass along that great feedback to Giffen and let him know what a great job he is doing. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!

Apr. 22nd, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Mike Johnston Chino Valley, AZ

He usually get back to you soon. When I signed up he said I would get around 2 months of service before first payment. My panels have been mounted for 2 months and still not working. I have a payment in 3 days and system not working. Always excuse that waiting on APS. I don't think RDX was working very hard with APS to get system approved and working.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Sefisevil Yuma, AZ

The updates stopped after the system was installed. Turns out it wasn’t installed to the satisfaction of the city or APS and more work was required. Trying to follow up to get more info was annoying and time consuming. It would be nice if the updates continued until the system was actually turned on

2 years ago

Reply from radix solar

Sefisevil, I am sorry to hear that updates have been missing since install. The solar process once the system is installed is mainly a lot of paperwork and corresponding with the county and utility company to make sure everything is ready to be turned on. Please contact our customer care department at 888-919-0980 and we would be happy to look into your account to see how we could best help.

Mar. 21st, 2023

star star star star star

BikerDick - LA

Very professional, conscientious, well mannered men. Did excellent work in a very reasonable amount of time. Left everything clean and picked up after themselves.

2 years ago

Reply from radix solar

Hi BikerDick -, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. I will be sure to pass along that feedback to our install team. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!

Mar. 21st, 2023

star star star star star

midnight Phoenix, AZ

I would like to say the solar crew team Chevy was very professional. Jose was very nice and polite and answered the questions we were asking. Thank you Ilona dicamillo

2 years ago

Reply from radix solar

Hi midnight, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. I will be sure to pass along that great feedback about Chevy and Jose. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!

Mar. 21st, 2023

star star star star star

Raul Phoenix, AZ

Great group of guys. Extremely pleased with the work and final outcome of the job install. I recommend this crew (The Roots) to anyone considering solar installation.

2 years ago

Reply from radix solar

Hi Raul, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. I will be sure to pass along this great feedback to The Roots for you. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!

Mar. 21st, 2023

check_circle

Verified Customer

star star star star star_border

Jo Klue Payson, AZ

very happy with how much we are selling but don't know if it kicks in when our power is our

3 years ago

Reply from radix solar

Hi Jo Klue, I am so glad to hear about your experience with RDX Power. We always strive to make sure that our customers have a positive experience. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives! Also, check us out on Instagram @rdx.power for an opportunity to win some of our Monthly Customer Appreciation Giveaways!

Dec. 2nd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Florence Congress, AZ

I thought they would do a good business. They said they could have it up and running in 120 days. It's now been 180 days and guess what? It's not running yet.

3 years ago

Reply from radix solar

Hi Florence, we are sorry to hear that this has been your experience, and would love the opportunity to make it right. If you have any questions, please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

Nov. 4th, 2022

star star_border star_border star_border star_border

Paul Dunaway Phoenix, AZ

It took a while to hook it up. It seemed to be working alright ,then my APS bill started to rise higher. I found a wire had shorted out in the service panel and I called customer service and they said they would send someone out a week ago and nothing happened. I am lucky it didn't start a fire. Lousy customer service. Nobody here in Arizona will return my calls. I have to call Utah customer service and get no help.I am 85 yrs. old and living on a fixed income. I hate to spend money on a lawer but I guess I'm going to have to.

1 year ago

star star star_border star_border star_border

BG Gazinski Tempe, AZ

At the start, everything went OK. But, when we cutover, we found 1/3 of the panels not working. We have tried contacting them repeatedly for over a month. Not one single response. This has been their behavior from the beginning. Kept us in the dark & no communications.

1 year ago

check_circle

Verified Customer

star star star star star

Susan Parmley

Installation team was here on time and the work was done with extreme efficiency and in a timely manner. They were amazingly professional.

2 years ago

star star_border star_border star_border star_border

Pat Mckeon Menifee, CA

Worst job of installing solar ever. Everything has been screwed up from the start. If I had known how horrible you were I never would have signed up with you. You don't provide your customer with anything unless the customer pulls teeth to get something from you. Paperwork gets filled out incorrectly. Office people don't care at all. I am disgusted with the customer service that I have gotten.

2 years ago Edited January 10, 2024

star star star_border star_border star_border

James Neal Prescott, AZ

I bought the solar thinking I was going to get a $14,000 credit on my bill, come to find out it's a tax credit and I do not qualify so I'm out $14,000. Also it's been 3 months and my solar is still not up and running. Very poor customer service

2 years ago

star star star star star

JAMES SULLIVAN Hemet, CA

Chad L was an excellent representative, responsive to all requests and helpful in sorting issues. SOLNOVA was competent in all regards

2 years ago Edited August 16, 2023

star star star star star

Kenny DeBerg Sun Valley, NV

Great communication between sales rep and myself, fast and professional installation. Explaining all aspects of the system.

2 years ago

star star star star star

Michele Jakubczak Winnemucca, NV

Bryan was amazing. He was there for us through the whole process. If I had any questions and he didn’t know then he got me answers.

2 years ago

star star_border star_border star_border star_border

Michelle Husband

Everything was great up until my solar was actually installed and I was told 14 days after there would be a final inspection and my solar would be turned on. It has been over a month now and all my contacts I have for this process has been completely unresponsive to me. Not to mention there is a hole in my wall that still needs repaired. I will happily change my rating once there are some answers for me and I’m contacted .

2 years ago

star star_border star_border star_border star_border

kris adkison Glendale, AZ

They told me they were going to add more panels to a system that I had already installed. That's was not true its independent system, I ask if it was going to be one bill with my other system also not true. And as of right now the system is still not working but they are wanting me to already wanting me to pay for the system. Also the plan they showed me at first had more panels then what they installed. Over all I would stay away from this company

2 years ago

Reply from radix solar

Hi kris adkison, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. Please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

May. 30th, 2023

check_circle

Verified Customer

star star star star star

Susan Wickenburg, AZ

Everyone that has been in contact with us has been helpful with this solar journey. Especially Andrew, Keldon (we give him a 10) and Raquel.

2 years ago

Reply from radix solar

Hi Susan, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. I will be sure to pass along that great feed back to all of them and let them know what a great job they are doing! Thank you for taking the time to leave this review!

May. 8th, 2023

check_circle

Verified Customer

star star star star star_border

Enrique San Bernardino, CA

I really like how Dalton was always in communication with me anytime I had a question or concern. He was always quick to answer call back or return a text.

2 years ago

Reply from radix solar

Hi Enrique, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a great experience and happy to hear that we hit the mark. I will definitely let Dalton know what a great job he is doing!

May. 3rd, 2023

check_circle

Verified Customer

star star star star star

Dave Richmond, CA

Very easy communication and lots of help along the way. I appreciated that there was almost no paperwork and everything was digital.

2 years ago

Reply from radix solar

Hi Dave, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. Thank you for letting us know what a great tool having everything digital is, we appreciate that feedback. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!

Apr. 26th, 2023

star star star star star

Alexis Carlos Salt Lake City, UT

So grateful for Radix Solar. Are panels have been running for two months now and couldn’t have asked for a more positive experience.

2 years ago

Reply from radix solar

Hi Alexis Carlos, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!

Apr. 25th, 2023

check_circle

Verified Customer

star star star star star

Cody Madison Yuma, AZ

Tate was great! Highly recommend! Very nice and thoughtful all the way through. He always kept me informed and up to speed.

2 years ago

Reply from radix solar

Hi Cody Madison, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. I will be sure to pass along that great feedback over to Tate and let him know what a great job he has done! Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!

Apr. 22nd, 2023

check_circle

Verified Customer

star star star star star

Tim Hill Patan, P3

Great job with explanations of the process, and cost, as well as timeline. Excellent follow up on making sure everything was moving as needed.

2 years ago

Reply from radix solar

Hi Tim Hill, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!

Apr. 22nd, 2023

check_circle

Verified Customer

star star star star star

Cindy Sacramento, CA

Personable, knows his product, gives examples, knows the math, explains in language I can understand, keeps me updated..

2 years ago

Reply from radix solar

Hi Cindy, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!

Apr. 22nd, 2023

star star star star star

Michael Hammer Tucson, AZ

Had very pleasant time with the install of my solar system. Very happy with all the work complied with. Highly recommend the

2 years ago

Reply from radix solar

Hi Michael Hammer, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!

Apr. 22nd, 2023

check_circle

Verified Customer

star star star star star_border

Argelia Corona, CA

Dalton is a great person, responds quickly. I'm a little dissapointed it's taking so long to activate the solar system. Installation was done efficiently

2 years ago

Reply from radix solar

Hi Argelia, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a great experience and happy to hear that we hit the mark. I am sorry you are having issues with your system getting activated, there is a lengthy process that we have to go through in order to get your system up and running. Give us a call at 888-919-0980 and I would be happy to discuss any of that with you.

Apr. 22nd, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Marcia Prescott Valley, AZ

I signed up for this solar in November 2022 and its now April 3rd and my system is still not up and running. I am being billed monthly for a system I'm not even using and paying the electric company too! Originally, I was told it would be in and running for a tax discount by year end. Now it will be on next year's taxes.

2 years ago

Reply from radix solar

Hi Marcia, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. Please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.

Apr. 4th, 2023

check_circle

Verified Customer

star star star star_border star_border

John

I was told I’d get weekly updates, was receiving regularly until the installation started now system isn’t finished and seems as though nobody cares after I signed on dotted lign

2 years ago

Reply from radix solar

Hi John, I am sorry that you haven't been receiving updates like anticipated and it feels like you have been forgotten, I assure you this isn't how we treat our customers. Please give our customer care team a call at 888-919-0980 and we would be happy to look into your account and see how we can best help.

Mar. 21st, 2023

star star star star star

Daniel Goodro

The Best of the Best beautiful installation, very professional installers and excellent communication skills. I could not be happier

2 years ago

Reply from radix solar

Hi Daniel Goodro, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. I will pass that great feedback on to our various teams and appreciate the time you took to write it. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!

Mar. 8th, 2023

star star star star star

Mike Blair Phoenix, AZ

They were very efficient. After they were done he showed us the installation and asked if we had any questions. He answered our questions.

2 years ago

Reply from radix solar

Hi Mike Blair, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5-Star experience and are glad that we have been able to deliver. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!

Mar. 8th, 2023

radix solar Reviews