radix solar Reviews
3.9
6.0
Overall Score
Verified Customer
Review Source
Philip
I had left some phone messages with people trying to find out the status of what was going on, hook up and you know, they weren't the original contact person that I talked to they didn't return the call. And so finally, when the APS guy gave me the paperwork that was in the box, I didn't realize the plans were there. And then I realized the office was down in Phoenix and I tried getting a hold of that and that didn't work out. So I went on the Internet and then I found out the home office which is I guess in Utah and I called Utah and that's how I got picked up by somebody in Phoenix or whatever I thought. They were real helpful and real good about it. When they do the installation they should say "this can take a while with dealing with the power company and this and that. If you have a problem, here's your contact point." You really need to have a contact person that you can check with periodically and see what's going on. You know if any if any if the ball being dropped anywhere you know do the ball, we fall through a crack here rather than fine. You know because the fear is you are and you don't do anything about it for a couple of months and then you find out "gee, I should have done that two months ago." You don't know because you're dealing with the unknown. And so a contact point, that's a big deal for them. I know they're really front-end oriented on being able to really rapidly do all the planning and implementing. But then it's that last stuff. So like in trucking, it's the last mile of trucking where things get real important and people don't think about the last mile of trucking because the Interstate part is easy, you know. So I know I've so far they've been I think pretty solid. It's just that I just don't know what the performance of the system is going to be until we get it up and running. But the numbers that they ran by me originally looked looked good and so we're just trying to see if that gets validated.
2 years ago
Verified Customer
Review Source
Robert
They were upfront about everything from the beginning. They followed through on everything they said and it was a fast process. We had an issue with one of the panels and they got right on it and came out. It was just loose and they were responding very quickly to it. They fulfill their expectations. What they told me I got. Once we pulled the trigger and said you know we'll move ahead with the installation, they walked us through the whole process as far as install and from start to finish and they were very professional all the way through. They were timely and when they said they'd be there, they were there and there were no surprises. Everything was like they said was done. They're a professional company and they follow through on everything they say.
2 years ago
Verified Customer
Review Source
Scott Pennell texas
2 years ago
Reply from radix solar
Hey Scott, I am so glad to hear that you had a 5-Star experience, that is our goal and we are happy to hear that we hit the mark! Thank you for your kind words and honestly, it helps drives us to always be the best! Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives! Also, check us out on Instagram @rdx.power for an opportunity to win some of our Monthly Customer Appreciation Giveaways!
Jan. 23rd, 2023
Verified Customer
Review Source
Rodolfo and Isabel california
2 years ago
Reply from radix solar
Hey Rodolfo and Isabel, I am so glad that everything went smoothly with your solar project and that you had a 5-Star experience, that is something that we strive to do with all of our customer so I am glad that we were able to do that for you. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives! Also, check us out on Instagram @rdx.power for an opportunity to win some of our Monthly Customer Appreciation Giveaways!
Jan. 12th, 2023
Verified Customer
Review Source
Gabi Sanchez chowchilla California
2 years ago
Reply from radix solar
Hi Gabi, I am so glad to hear about your experience with RDX Power, we always strive to make sure that our customers have a 5 Star experience. I appreciate the feedback that you had about one of our Energy Experts, we will be sure to pass that information along. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives! Also, check us out on Instagram @rdx.power for an opportunity to win some of our Monthly Customer Appreciation Giveaways!
Dec. 28th, 2022
Verified Customer
Review Source
Tyler Platt Mesa Arizona
2 years ago
Reply from radix solar
Hi Tyler, I am so glad to hear that you have a had a 5-Star experience with RDX Power, we always strive to make sure that we are taking great are of our customers. I appreciate the time you took to tell us about your solar journey and the part that we played. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives! Also, check us out on Instagram @rdx.power for an opportunity to win some of our Monthly Customer Appreciation Giveaways!
Dec. 28th, 2022
Verified Customer
Review Source
Mike Friedrich phoenix Arizona
2 years ago
Reply from radix solar
Hi Mike, thank you for taking the time to not only leave us a 5-Star review, but explain why we deserved such a score. I appreciate your comments about how your solar journey has gone. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives! Also, check us out on Instagram @rdx.power for an opportunity to win some of our Monthly Customer Appreciation Giveaways!
Dec. 28th, 2022
Verified Customer
Review Source
Brad Edmison arizona
2 years ago
Reply from radix solar
Hi Brad, thank you for your glowing review! We always strive to give our customers a 5-Star experience and being able to hear about yours has been great! Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives! Also, check us out on Instagram @rdx.power for an opportunity to win some of our Monthly Customer Appreciation Giveaways!
Dec. 19th, 2022
Verified Customer
Review Source
Devin Flanagan NA
2 years ago
Reply from radix solar
Hi Devin, I am so glad to hear about your experience with RDX Power. We always strive to make sure that our customers have a 5 Star experience. I loved getting to hear your story about your solar experience, I'm am glad that we have been able to deliver on everything that you had been worried about. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives! Also, check us out on Instagram @rdx.power for an opportunity to win some of our Monthly Customer Appreciation Giveaways!
Dec. 19th, 2022
Verified Customer
Review Source
Anne
Everything went very smoothly, good communication, and easy access. You guys are responsive, so I'm very happy. I think your sales representative was extremely knowledgeable. He was able to to answer all my questions and puts all my concerns to rest and the fact that you guys offered. Very smooth, they arrived at 7:30 in the morning and in order to beat the heat and they were done, I think by 11:30. They were very, very nice, and very helpful. They showed me pictures of the installation they made, and they picked up all the debris, which I was very grateful for. It was very good.
2 years ago
Verified Customer
Review Source
Michael
It all looks very up-to-date and actually looks good on the house. I think they're comparable with everybody else. I was amazed it only took them about maybe at the most about 2 1/2 hours with the whole system in and then they walked me through every step of how it would operate and what the next process was. So it was great.
2 years ago
Verified Customer
Review Source
Eric
The sales representative convinced us to go with them. RDX was the salesperson but then Titan did the installation. It's very hard to navigate who you're supposed to be talking to. Once the process started, we had no trouble with RDX directly - they are our primary point of contact, which means they did not necessarily have the most up to date information. There seems to be a breakdown in communication between Titan Solar and RDX. Whether it be scheduled dates or products availability.
My system is still being installed now. We have not even been able to use our solar panels yet because the inspection hasn't been completed because all of the installation isn't completed. So while everyone has been very friendly customer service wise, at the end of the day, we're not doing it for the customer service, we're doing it for the panels to get up and running.
2 years ago
Reply from radix solar
Hi Eric, I am glad to hear that our customer service has been great and that we have been able to answer your questions and concerns. I am sorry to hear that things aren't going so well with the install and on Titan's side of things, please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.
Dec. 28th, 2022
Verified Customer
Review Source
LESLIE HOLDEMAN Apache Junction, AZ
Great group in getting the financing and the engineering of the system in the beginning. Then something happened to the local branch and communications broke down with my install not being finished for almost 2 months. And then another month for the inspections and Permission to Operate. But everything was resolved and I was able to start producing power this month.
3 years ago
Reply from radix solar
Hi Leslie Holdeman, I am so glad to hear about your experience with RDX Power. We always strive to make sure that our customers have a positive experience. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives! Also, check us out on Instagram @rdx.power for an opportunity to win some of our Monthly Customer Appreciation Giveaways!
Dec. 2nd, 2022
Verified Customer
Review Source
Bailey Paige Stanfield Austin, TX
Sales rep: 10 Customer service: 0
Peyson was phenomenal. I would refer him to any family / friends that are interested in solar.
The installation team /customer service however.... 0/10.
They damaged my insulation in my attic and would not take accountability / remedy the issue.
3 years ago Edited January 10, 2024
Reply from radix solar
Hey Bailey! We would be more than happy to help push this along. Have you reached out to our customer care team at 888-919-0980? We are open M-F 9am-5pm MST and would be happy to help!
Dec. 12th, 2022
Verified Customer
Review Source
Catherine Stafford
It wasn't actually the customer service that was lacking communication. It was the people that would come to the house and not bother to knock on the door and let me know that they were here. It was very smooth, it was quick and done seamlessly and they were very, very careful. They picked everything back up.
2 years ago
Verified Customer
Review Source
Brandy Phoenix, AZ
I’m not sure what star to give. But solar panels have been put on for quit sometime and there they sit. I’m told I don’t have to pay for them for 3 months after they are turned on and my payment is scheduled for August 4th. They aren’t on. I guess we are waiting for APS to put in a new meter reader so it it’s probably not your problem but I’d still like to know that I don’t owe a payment for 3 months after they are turned on.
2 years ago
Reply from radix solar
Hi Brandy, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. Please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.
Jun. 7th, 2023
Verified Customer
Review Source
Susan Wickenburg, AZ
They seem to be concerned that we are satisfied . So far we have only gotten one bill which included the new solar, with .95 cents savings. Hopefully the next bills will show more savings.
2 years ago
Reply from radix solar
Hi Susan, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. Can't wait to watch your savings grow over the coming months!
May. 30th, 2023
Verified Customer
Review Source
Justin
RDX Power was the first solar company that came and contacted us. The process of signing up with them was really easy, so was the installation- and I didn't have to do anything. They took care of everything.
2 years ago
Reply from radix solar
Hi Justin, I am so glad to hear about your experience with RDX Power. We always strive to make sure that our customers have a 5 Star experience. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives! Also, check us out on Instagram @rdx.power for an opportunity to win some of our Monthly Customer Appreciation Giveaways!
Dec. 28th, 2022
Verified Customer
Review Source
Stetson Brian Banks Gilbert, AZ
Very professional in the process. The rep worked hard to get it working as effecient as possible and set proper expectations. I enjoyed watching the install process and it was cool to see how solar was installed.
3 years ago
Reply from radix solar
Hi Stetson Brian Banks, I am so glad to hear about your experience with RDX Power. We always strive to make sure that our customers have a positive experience. Give us a call at (888)-919-0980 to learn more about our referral bonuses and incentives, and be sure to check us out on Instagram @rdx.power for an opportunity to win some of our Monthly Customer Appreciation Giveaways!
Nov. 17th, 2022
Verified Customer
Review Source
Barbara Grudzien Spartanburg, SC
Felt they answered questions better, still felt not full disclosure. Or perhaps there was just so much information that it was hard to absorb all of it and missed some finer details. Cost of system seems ridiculous and not logical to buy. Still bought it anyway. Took almost a year to be completely installed.installed
3 years ago
Reply from radix solar
Hi Barbara, I am glad to hear that you had a good experience but also want to apologize for there not being a better relay of information. If you want to provide me the name of your Energy Expert we will work on providing better training moving forward. If you need anything from us, please reach out to our Customer Care team at (888)-919-0980 and we will look into your account.
Nov. 17th, 2022
Verified Customer
Review Source
Kerry Katy, TX
It took way too long to turn the solar panels on and I know that wasn't their fault, but the sales guy was fantastic at first, but then after a while it got hard to get ahold of him. Installation was fine. They they were supposed to do it on a Friday. They showed up late because they were finishing another job and so they didn't finish it and they had to come back the next Monday to finish it. But the guys were very professional and it went fine other than that.
3 years ago
Reply from radix solar
Hi Kerry, we are so glad to hear about your experience with RDX Power. We always strive to make sure that our customers have a positive experience. We are sorry to hear that your installation had a couple of hiccups, but if you ever need to get in contact with us, our Customer Care number is (888)-919-0980. Also, be sure to check us out on Instagram @rdx.power for an opportunity to win some of our Monthly Customer Appreciation Giveaways!
Nov. 4th, 2022
Verified Customer
Review Source
R.
I'm not really 100% happy with it, but it's working. Install was pretty sloppy. They didn't keep their promise and they broke my tiles and they were supposed to fix it. They were supposed to put bird netting around it, but now I have pigeons living underneath it. None of that has been done and I've had it for a couple years now. It's really good equipment, but the process is just no good. The payment plan is a little overdrawn and they're supposed to have somebody come out and check my solar panels every three months or every six months, and it's been a year and a half and I haven't seen anybody.
3 years ago
Reply from radix solar
Hi R, we are sorry to hear that this has been your experience, and would love the opportunity to make it right. If you have any questions, please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.
Nov. 4th, 2022
Verified Customer
Review Source
Kathleen Gammon
I went solar 2023 but decided to give it time before writing a review. RADIX SOLAR DELIVERS. Great folks to deal with on every level, from sales, ( great big shout out to Tate) who held my hand throughout the whole process. Retired and alone (happily) this was a HUGE decision and I was nervous. I did my research and read every review I could and decided that RADIX was the way to go. There isn't enough room to tell the whole story, but I couldn't be happier. Everyone I encountered was friendly, professional, honest about what to expect, supportive and did I say honest? Everything was top of the line. The solar industry is a difficult industry to sell because people don't generally embrace change like this. But I am so glad I did. My electric bill, when I recieve one, is under $10. And I should have some leftover benefits at the end of the year. I through my shoulder out trying to pat myself on the back for doing my part in the uphill battle of saving our environment. Please don't be afraid to take the leap. This is an amazing company with top of the line professionals from start to finish and I can sing the high notes when I see my 0% electric bill every month.
1 year ago
Verified Customer
Review Source
Kathryn Delgado
Mr. M. and Mr. Q. visited our residence to inform us that their previous representative was no longer associated with the company. They assured us that all previously agreed-upon terms would remain unchanged. Upon learning that my birthday was the following day, Mr. M. thoughtfully arranged for a gift to be delivered to our doorstep, which was a kind and personal gesture. The installation crew for our solar panels demonstrated great professionalism by explaining the process and providing an estimated timeline for the job. It is reassuring to know that there are reliable individuals who stand behind their work.
1 year ago
Review Source
Life with Mike & Des Aubrey, TX
Brady J at RDX Solar is an exceptional professional who truly goes above and beyond for his clients. From the moment I reached out to him regarding my solar needs, he exhibited a high level of knowledge and expertise in the field.
What sets Brady apart is his dedication to finding the best solutions for his clients. He took the time to thoroughly understand my energy requirements and provided me with a tailored solar system that perfectly suited my needs. His attention to detail and commitment to delivering a high-quality product was evident throughout the entire process.
Brady's communication skills are outstanding. He promptly responded to all my queries and kept me informed at every step of the installation process. His clear and concise explanations helped me understand the benefits of going solar and made the entire experience stress-free.
Moreover, Brady's professionalism and integrity shone through in his interactions. He was transparent about the costs involved, ensuring there were no surprises along the way. His commitment to delivering on time and within budget was truly impressive.
Thanks to Brady's expertise and guidance, I am now enjoying the benefits of solar energy and I have peace of mind knowing that I am contributing to a greener future.
I highly recommend Brady J at RDX Solar to anyone looking to make the switch to solar energy. His knowledge, professionalism, and exceptional customer service make him a standout in the industry.
2 years ago
Verified Customer
Review Source
Mary Albuquerque, NM
I liked the comfort I felt working with Jacob. He was professional and knowledgeable about the solar plan I needed. He has answered all my questions and concerns, in a timely manner. And I know he will be there, in the future, if I need assistance. Jacob is a wonderful asset to RDX Power.
As to RDX's installation of the equipment I can attest that the crew doing the installation was great. I dealt, mainly, with Matt. He kept me informed on what they would be doing that morning for the installation. And I was informed of what would happen following the installation. The crew left my property clean and tidy, as well.
Chelsea, in the office, was great about keeping me updated every step of the way.
I am very impressed with Jacob and RDX Power. They made me feel extremely comfortable with the entire process of getting solar installed at my house. I would recommend them to others.
2 years ago
Reply from radix solar
Hi Mary, thank you for taking the time to leave such a lengthy and detailed review, it means so much to us! We always strive to give our customers a 5-Star experience and we are so glad to see that we accomplished that. I will make sure that each team involved with your project sees this review so that they know what a great job they are doing. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!
Mar. 21st, 2023
Edgar Sanchez
I install a battery in my house and the battery is not charging with my solar panels I try to contact the costumer service and they never answer me or they said they will call me back and never happen they never answer im still need help to set my battery
2 months ago
Verified Customer
Review Source
Kailah
If I had any questions, they were quick to respond. I haven't had any issues with it seems to be functioning perfectly. It would be nice if the mobile app included how much energy is being used, not just produced.
2 years ago
Verified Customer
Review Source
Raymond San Lorenzo, CA
2 years ago Edited January 10, 2024
Reply from radix solar
Hi Raymond, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. Give us a call at 888-919-0980 and we can take a look at what is going on with your system.
Jun. 19th, 2023
Verified Customer
Review Source
Margarita Phoenix, AZ
The process went smoothly, Sabrina, Stetson’s assistant was easy to get a hold of and answered my questions in a timely manner. I only wish I had done a little more research and taken my time to make the decision, it’s way more expensive than an estimate I had gotten a year ago from another company.
2 years ago
Reply from radix solar
Hi Margarita, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. Please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.
Jun. 1st, 2023
Verified Customer
Review Source
Ashley Hernandez Congress, AZ
They were quick at first and good at updating. But in the past few months I have had to reach out for updates. I have made 1 payment so far and almost time for the 2nd with still no solar. It has not been hooked up. That's frustrating and the power utility man I talked to said I am not the only house in my town dealing with the same issues.
3 years ago
Reply from radix solar
Hi Ashley Hernandez, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. If you have any questions, please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.
Dec. 2nd, 2022
Verified Customer
Review Source
Angel Valdez Cottonwood, AZ
It's been over a year now since we had the solar panels installed. They are making way less power then promised which has resulted in paying two energy bills. We have been given the runaround by this company so many times after bringing this up to them, always saying it's the other companies involved responsibility. So we decided to do our own research and found we were indeed sold an undersized system at a high cost. It will cost 10,000 more dollars to actually start benefiting from going solar. We once again brought this up to RDX solar and they said they will conduct an investigation. Again more waiting, I guess I was supposed to reach out to them... They have yet to give me a solution or at least an attempt of an explanation and we are fed up. We are left paying a 30,0000 dollar solar panel system that only covers half of our energy needs, so far its been the worse decision in my life and wish they would just take them back and return the money we've invested in them back to us.
3 years ago
Reply from radix solar
Hi Angel Valdez, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. I am curious who your energy consultant is so that we can provide additional training and continue to make our processes better. Please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.
Dec. 19th, 2022
Verified Customer
Review Source
Alan Neff
Salesperson lied to us and never returned phone calls or emails after we signed the contract.
3 years ago Edited January 10, 2024
Verified Customer
Review Source
Hector J Perez Buckeye, AZ
My salesperson did not answer his phone after I signed the contract, nor did he ever return my call.he mentioned he would be available if I had any issues which an issue did come up during install. During the solar system install everything did not go as smooth as it could have gone, this was an add on system to our initial solar system And we also had an issue after it was installed.
3 years ago
Reply from radix solar
Hi Hector, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. If you have any questions, please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.
Nov. 17th, 2022
Verified Customer
Review Source
Lottie Flath Lake City, TN
They're awesome and they take no time to get back to you. Their job was well done. They picked up after themselves, they're nice and clean, and every question was answered.
3 years ago
Reply from radix solar
Hi Lottie, we are so glad to hear about your experience with RDX Power. We always strive to make sure that our customers have a positive experience. Check us out on Instagram @rdx.power for an opportunity to win some of our Monthly Customer Appreciation Giveaways!
Nov. 4th, 2022
Kimberly Cochran
Very professional, works at getting you the best price possible. No upfront costs or hidden fees. Jordan P. worked with us to make sure everything got done and walked us through step by step. He was also very good on communicating any questions we had. Highly recommend this company and if you get a chance to work with Jordan you won't be disappointed!
1 year ago
Verified Customer
Review Source
Rick Byers
I was on the fence regarding adding solar to my home, and I found myself just too busy to get serious about it. Then I was approached by Tate F. who explained that he would do all the calculations for the right wattage, and Radix would take care of all the permits, plans and construction of the array. I took a chance, and now that everything is in and finished, I am glad that I went with Radix. They are good people and know what they're doing. The process takes a few months just like Tate warned me in the beginning, so be patient.
1 year ago
Review Source
Tammy Boston
When Jayden came by we was hesitant but he showed us how it would save us money we was interested for sure when things got started it was up and down then we had to have our trees removed he done that for us that was awesome then he said we had to get our roofed fixed he was God sent we really like how Jayden had kept up on getting things done for us and the crew was great getting our panels on and they all did a great job thanks radix we love it and thanks Jayden can't wait to see how this all works out God bless y'all
1 year ago
Patricia Widmer
My sales consultant McCray F. came to my door. I enjoyed the conversation. Very knowledgeable about solar. Answered all my questions to the point I could understand. He really took the time for me. We have loved our experience with RDX Power. Everything was what he told us. I would recommend him and the company to anyone. McCray went above and beyond through the process.
1 year ago
Verified Customer
Review Source
Patty Bruckner
Radix is a great Solar company because they are a do all company. They don’t farm out installation or any process to other companies and that is important if you have anything in the future. Also, checked them with my friend from the BBB and they have a good rating probably because they are an all in one company. If you’re thinking of getting Solar, I highly recommend Radix.
2 years ago Edited June 18, 2024
Review Source
Cristina O'Reilly Anaheim, CA
Jason was a friendly and honest salesman. I had a lot of questions and doubts, but I’m really glad I made the decision to go solar. They explained the process and everything went smoothly. I’m no longer stressed about running the air conditioner. My last two SCE bills were a $45 credit and a $90 credit respectively. What’s not to love about that!?
2 years ago
Reply from radix solar
Hi Cristina O'Reilly, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. I love seeing you save money and have such a great experience with your solar! I will be sure to pass that along to Jason and let him know what a great job he is doing. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!
Apr. 25th, 2023
Verified Customer
Review Source
Brandon Ortega Fresno, CA
Blake is great, no issues.
As far as the company goes, I am not so sure. I am already receiving a bill. I have no idea how to view my solar panel status to see if my panels are functioning correctly, or guestimate what my bill will be. Just take the money and run I guess. Very disappointed in the company. Now I will have to make a phone call and do a bunch of figuring out stuff because this information was never communicated to me through the company.
2 years ago
Reply from radix solar
Hi Brandon Ortega, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. It looks like you were installed with Solnova, here is their contact info to hopefully get some answers as far as installation (833) 765-6682. Let us know if we can help in anyway. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!
Apr. 22nd, 2023
Verified Customer
Review Source
Trey Nix Mesa, AZ
Absolutely incredible company, from sale to install. Sales rep was awesome; very experienced and friendly. Everything was very well explained, and very transparent. The install crew was incredibly knowledgeable and very friendly as well. The fact that they do their own installs built a lot of trust for us I highly recommend doing business with RDX Power
2 years ago
Reply from radix solar
Hi Trey Nix, I am so glad to hear about your experience with Radix Solar. We always strive to make sure that our customers have a 5 Star experience and happy to hear that we hit the mark. I will be sure to pass along that great feedback to our various teams. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives!
Mar. 21st, 2023
Quade Foster
I highly recommend working with RDX Power!! They did a great job of explaining benefits of solar. We were provided with regular updates on the status of our project. Although we had some delays, they seem to be related to the utility company not RDX. We had a fairly complex project where the panels were placed on a ground mount on the side of our hill and we were impressed with how clean the project ended up! The install crews were respectful and worked extremely hard !
2 years ago
Reply from radix solar
Hi Quade Foster, I am so glad to hear about your experience with RDX Power. We always strive to make sure that our customers have a 5 Star experience. Give us a call at 888-919-0980 to learn more about our referral bonuses and incentives! Also, check us out on Instagram @rdx.power for an opportunity to win some of our Monthly Customer Appreciation Giveaways!
Dec. 16th, 2022
Verified Customer
Review Source
David
Generally, they're responsive most of the time. Their install teams and a couple of leads there respond, the rest of the time it's hit-and-miss. It's running as it's designed.
2 years ago
Verified Customer
Review Source
Lisa Hayward, CA
Could this be KOTA ENERGY?
It has been a MESS!
The April 15 cut off got a lot of us to sign up and you have obviously been OVER worked.
I believe that using OTHER companies to set up is a BIG MISTAKE!
Ours was set up and then PGE came and found the Solar Electrical panel to be put in THE WRONG PLACE.
More holes in our home!
AND all of the wiring has to REDONE, because they were done incorrectly!
They are supposed to come to fix it and correct it.
We are hoping and playing that it all works out!
2 years ago
Reply from radix solar
Hi Lisa, I am sorry to hear that this has been your experience, it looks like you are looking for KOTA Energy. This is their contact info 855-800-5682, I am hoping that they can help you get the issues you are experiencing resolved.
Jun. 7th, 2023
Verified Customer
Review Source
Patricia Chandler, AZ
APS was just here!My solar wasn't working and they didn't know why. I had no repeat no education on this thing. I have heard several time that someone was going to com out to help me understand how to work the panels. With all of the trouble we have had I am formally requesting assistance. I am in my 70s my husband has health problems, I don't think APS can do this since it is you equipment. I do believe we have been taken advantage of by a company that only seems to be in it for the money
2 years ago Edited January 10, 2024
Reply from radix solar
Hi Patricia, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. We always strive to give our customers a 5-Star experience and apologize that is has not been that thus far. Please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.
Mar. 23rd, 2023
Verified Customer
Review Source
Laurin Arevalo Houston, TX
I would give them one star and no more. RDX is only interested in making the sale and that's it. After you sign there's no follow up. I'm still trying to get them to show me how the app works so that I can see how much energy my panels are producing. Also I still have questions about the cost of the panels and what happens if I pay towards the balance. I don't have any answers because they have almost ghosted me. I don't get anyone to call me and all I get is a text here and there but no solutions to the issues that I'm having.
2 years ago
Reply from radix solar
Hi Laurin, I am sorry to hear that you have not had a 5-Star experience, but I would like to make it right. Our Customer Care team is here for any and all of your questions and would be happy to assist you in any way possible. You can reach us at 888-919-0980 M-F 9am-5pm MST, give us a call and we can look into your account and see how we can be of assistance.
Dec. 12th, 2022
Verified Customer
Review Source
Nicole Laffey-Moore Payson, AZ
The sales representative that estimated the amount of solar panels was inaccurate, even with us adding more to be safe. Since then I have reached out to him to get additional panels and no one will return my calls or help. Furthermore, the process took much longer than the estimate we were given and the installation plans did not match our house.
3 years ago
Reply from radix solar
Hi Nicole Laffey-Moore, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. I am curious who your energy consultant is so that we can provide additional training and continue to make our processes better. Please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.
Dec. 2nd, 2022
Verified Customer
Review Source
Gerry Goldsmith Florence, AZ
Because the salesman was misleading, untruthful, left out details of tax reimbursements,sold me an unproducing system for my needs, even after I was specific of what I had and emphasized the need to make sure I had enough solar power for my needs. Now I have to pay for the loan and pay each month for an electric bill that I was promised I wouldn't have with this system!!
3 years ago
Reply from radix solar
Hi Gerry Goldsmith, I am sorry to hear that this has been your experience, and would love the opportunity to make it right. I am curious who your energy consultant is so that we can provide additional training and continue to make our processes better. Please reach out to our Customer Care Team at (888)-919-0980 and we can look into your account and see how we can be of assistance.
Dec. 2nd, 2022
