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Natural Energy USA

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5.5

Overall Score

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LAST UPDATED: January 18th, 2023

Founded in 1977 by Ted Mount, Natural Energy USA is headquartered in San Marcos, California, and provides solar services to residents of California and Nevada. The company's goal is to promote the use of solar energy, decrease the nation's dependence on foreign energy, improve the environment, and benefit its customers.

For more than 40 years, Natural Energy USA has been designing and installing solar systems that can withstand the unique Southern California climate. The company only uses materials that will make your system produce the maximum amount of energy for the longest possible time.

Natural Energy USA has 40+ years of experience and over 30,000 customers. The company is a registered, family-owned and operated Solar Contractor that is involved in the entire process, including planning, financing, and designing. 

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The Good

  • Flexible Pricing Plans
  • Excellent Customer Service
  • Quality Solar Equipment

Flexible Pricing Plans

Perhaps one of the greatest advantages of going solar with Natural Energy USA is its flexible pricing plans. Not only does the company offer four different payment options (outright purchase, loan, lease, and PPA), but there are also a variety of contract lengths to choose from. While many other solar companies lock their customers into a 20-year contract, it's nice that Natural Energy offers something less rigid. With Natural Energy USA, the payment method truly is tailored to each individual and their needs.

Excellent Customer Service

The customer service at Natural Energy USA is worth mentioning as well. The company provides plenty of ways for customers to get help or information from a live representative, including phone, email, live chat, and in person. Natural Energy's reps are readily available and very helpful when it comes to providing service, which makes the solar process much less stressful.

Quality Solar Equipment

Natural Energy USA installs American-made solar panels that are made to withstand all types of weather. Additionally, the company completes every aspect of the installation in-house, rather than hiring subcontractors. This means that each customer's experience should be consistent with the service they enjoyed upon purchasing the system.

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The Bad

  • Limited Availability

Limited Availability

Natural Energy USA only operates in parts California and Nevada. Although being a local provider has its own advantages, it also greatly limits the number of customers who have the ability to do business with the company.

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The Bottom Line

Natural Energy USA is a well-established company with more than 40 years of experience. The company offers flexible payment options, quality solar equipment, and excellent customer service. However, the company's services are only available to residents of California and Nevada.

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Star Rating

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3.0

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85 Reviews

Review Breakdown

5 grade

36%

4 grade

11%

3 grade

8%

2 grade

6%

1 grade

39%

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Dennis & Elizabeth

They are an outstanding company. I had a system installed ten years ago an they're still coming to take care of issues when they come up. The installation was smooth. They were cognizant of neighbors and didn't start early in the morning. They didn't make too much noise and make sure not to disturb neighbors. They have the best price for the equipment I got. Customer support is knowledgeable, experienced, and capable. Their attention to detail and follow up makes me happy. I'm very pleased!

3 years ago

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Mark

I would recommend them to anybody. They are always there to answer questions. They come out and do the job right. It was put up smoothly and fast. I haven’t had any issues with the equipment.

3 years ago

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Kendall & Alice

Installation was flawless. It was perfect. I haven’t had any problems with it at all. It is difficult to get in touch with them if you want to update things or have things done.

3 years ago

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Ramin Moshiri

They installed Solar panels for my pool 20 years ago, and Electric panels few years back. They did a clean job and were quick in 2 service calls I made.

3 years ago

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Ernst

Natural Energy installed our solar power system in 2012 and we have generated more electrical power that we consumed since then. The system has payed for itself.

3 years ago

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Barbara

I haven't heard from this company for about a year after I made an inquiry, I'm still waiting for someone to get back to me on that. The installation was quick and easy.

3 years ago

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William

Natural Energy USA helped me cut back on my electric bill. The installation was done two different times. They were very good, honest, and done professionally.

3 years ago

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Jack & Carolyn

I went with them because they had the best price. The installation went fine and was pretty quick. Overall, I've had a positive experience with them.

3 years ago

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Richard A Kaniasty

Temecula Solar customer of Natural Energy USA since 12/10/2013. After a slow start of a few glitches and mainly delayed city inspections, On line and producing electricity at 100% since 4/17/2014 . All is well and works very well. I can see all panels working on line. No problems with customer service, Hero Loan stinks due to early repayment penalties. Electric bills very low . RAK 3/5/2018

6 years ago

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Anthony Buccola Thousand Oaks, CA

I had a very positive experience from beginning to end with Narural Energy. Knowledgable and honest sales person. Competent and friendly installers. Fast and clean installation of 50 panels. Very competitive price and high quality equipment. After two and a half years, I think it's one of the best investments i have ever made. My SCE bills are zero or they owe me money. I refrerred them to an engineer friend and he was also very happy.

6 years ago

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Jane Baca Poway, CA

I had an issue with my pool solar leaking into my roof. I called and they sent out a project manager to assess the problem. Then they sent a supervisor named Arturo who removed the pool panels so they could repair the roof. After the job was finished, Arturo did a tune-up on our pool solar system. This past winter we had a major down poor of rain. I am happy to say they fixed the problem. I have recommended this company to friends & neighbors. Who have used them and recommended to their friends & family. This company is not Perfect but they try to do the Right thing. Jane B.

6 years ago

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Sharon Fallbrook, CA

My husband and I selected Natural Energy after investigating other companies primarily because of their longevity in this business. They were competitive in price and offered the latest technology. It has saved us a tremendous amount of money that had been spent on electricity in the past. Their service representative was very responsive to any questions we had. I have also referred them to two other families who had Natural Energy install their solar system.

7 years ago

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charles Kraft

Everything sort of worked, except the reporting system only occasionally. I already recommended you to someone I know who is looking for solar.

3 years ago

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Susan

Natural Energy installed our solar panels 7 years ago. We have had no issues whatsoever, and they continue to save us money each year.

3 years ago

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Joellen

Natural Energy were the ones who had the financing we needed. They are telling the truth, it has been positive working with them.

3 years ago

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Andre

So far so good. I’ve had it five years. It’s a good company. They’re prompt and get the service done relatively quickly and safely.

3 years ago

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Mitch & Paige

Everything has been good. Everything they said they would do, they’ve done. They put it in in two days time.

3 years ago

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James & Brenda

We never really have any issues. It has been an excellent investment. It does not seem to break down.

3 years ago

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Brett & Kyong

It's really problem free. They have been pretty responsive to any question we have. It has gone well.

3 years ago

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Joyce & Bill

It is really beneficial that you can add on to it if you need to. It is great and the best deal.

3 years ago

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Jacqu Hart

They have amazing customer service years after installing solar!

3 years ago

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Ronald Larsen

Great customer service, made it easy to get my solar panels.

3 years ago

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Michael Seeger

Great customer service! They were very responsive and pleasant to work with

3 years ago

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Linda

Always dependable since day1. This is how I write please take it or leave it

3 years ago

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Kirk Bennett

They did everything they promised and it was all done on time.

3 years ago

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kirk wasson

honest, integrity, good prices. Very upfront in all aspects of the job.

3 years ago

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Brenda

Great company to work with! They say what they will do and they do it!

3 years ago

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Susan

The price is good. I haven’t had any problems with it. It was put in quickly.

3 years ago

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Cheryl Camarillo, CA

Awesome service, Trustworthy, budget friendly

3 years ago

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Joe Skrysak

Professional, on time, and great service

3 years ago

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Claudio Pereida

Installation was flawless and system works

3 years ago