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Natural Energy USA

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5.0

Overall Score

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LAST UPDATED: January 18th, 2023

Founded in 1977 by Ted Mount, Natural Energy USA is headquartered in San Marcos, California, and provides solar services to residents of California and Nevada. The company's goal is to promote the use of solar energy, decrease the nation's dependence on foreign energy, improve the environment, and benefit its customers.

For more than 40 years, Natural Energy USA has been designing and installing solar systems that can withstand the unique Southern California climate. The company only uses materials that will make your system produce the maximum amount of energy for the longest possible time.

Natural Energy USA has 40+ years of experience and over 30,000 customers. The company is a registered, family-owned and operated Solar Contractor that is involved in the entire process, including planning, financing, and designing. 

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The Good

  • Flexible Pricing Plans
  • Excellent Customer Service
  • Quality Solar Equipment

Flexible Pricing Plans

Perhaps one of the greatest advantages of going solar with Natural Energy USA is its flexible pricing plans. Not only does the company offer four different payment options (outright purchase, loan, lease, and PPA), but there are also a variety of contract lengths to choose from. While many other solar companies lock their customers into a 20-year contract, it's nice that Natural Energy offers something less rigid. With Natural Energy USA, the payment method truly is tailored to each individual and their needs.

Excellent Customer Service

The customer service at Natural Energy USA is worth mentioning as well. The company provides plenty of ways for customers to get help or information from a live representative, including phone, email, live chat, and in person. Natural Energy's reps are readily available and very helpful when it comes to providing service, which makes the solar process much less stressful.

Quality Solar Equipment

Natural Energy USA installs American-made solar panels that are made to withstand all types of weather. Additionally, the company completes every aspect of the installation in-house, rather than hiring subcontractors. This means that each customer's experience should be consistent with the service they enjoyed upon purchasing the system.

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The Bad

  • Limited Availability

Limited Availability

Natural Energy USA only operates in parts California and Nevada. Although being a local provider has its own advantages, it also greatly limits the number of customers who have the ability to do business with the company.

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The Bottom Line

Natural Energy USA is a well-established company with more than 40 years of experience. The company offers flexible payment options, quality solar equipment, and excellent customer service. However, the company's services are only available to residents of California and Nevada.

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Star Rating

3.0

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85 Reviews

Review Breakdown

5 grade

36%

4 grade

11%

3 grade

8%

2 grade

6%

1 grade

39%

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Julius Beretta

Solar Panels were installed in 2013. No complaints with installation as well as products. However once the installation was completed and after a few years, communication with Natural Energy USA was difficult. Do they have a real store front? Telephone number only takes messages and it is very hard to get to talk to a real person.

2 years ago

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Brian & Amy

It produces more energy than the ones made in the US. Installation was great. They were on time and efficient and clean. After I have had issues. They were great when I was a potential customer but they don’t want to talk to me now. I’ve called several times for adding panels and getting things done but they never call me back.

2 years ago

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Lee

Overall they are good. It does take a little bit to get to them. Installation went very well. The installers they get to do the job are very great and it looks very neat.

2 years ago

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Dhruvisha & Meenesh

I have to reach out to customer service several times to get an appointment but other than that they are fine and efficient.

2 years ago

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William & Sharon

This company is kind of a mixed bag. We have had to have some things replaced on it and it is most of the time impossible to get a hold of them.

2 years ago

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Bac

Good system. Good service. Customer service is easy to contact. Everything is going well but we do get a leak every season we have rain.

2 years ago

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Calvin

They’re pretty good at what they do. They did a pretty good job installing it and it has been working. It was very convenient.

2 years ago

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ayse

the solar works well, the telephone service is patient and capable but I wasn't told all the details when buying

2 years ago

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Patricia Hedges

Good company, poor customer service.. have been trying to reach them for over two years.

2 years ago