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Natural Energy USA

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5.0

Overall Score

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LAST UPDATED: January 18th, 2023

Founded in 1977 by Ted Mount, Natural Energy USA is headquartered in San Marcos, California, and provides solar services to residents of California and Nevada. The company's goal is to promote the use of solar energy, decrease the nation's dependence on foreign energy, improve the environment, and benefit its customers.

For more than 40 years, Natural Energy USA has been designing and installing solar systems that can withstand the unique Southern California climate. The company only uses materials that will make your system produce the maximum amount of energy for the longest possible time.

Natural Energy USA has 40+ years of experience and over 30,000 customers. The company is a registered, family-owned and operated Solar Contractor that is involved in the entire process, including planning, financing, and designing. 

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The Good

  • Flexible Pricing Plans
  • Excellent Customer Service
  • Quality Solar Equipment

Flexible Pricing Plans

Perhaps one of the greatest advantages of going solar with Natural Energy USA is its flexible pricing plans. Not only does the company offer four different payment options (outright purchase, loan, lease, and PPA), but there are also a variety of contract lengths to choose from. While many other solar companies lock their customers into a 20-year contract, it's nice that Natural Energy offers something less rigid. With Natural Energy USA, the payment method truly is tailored to each individual and their needs.

Excellent Customer Service

The customer service at Natural Energy USA is worth mentioning as well. The company provides plenty of ways for customers to get help or information from a live representative, including phone, email, live chat, and in person. Natural Energy's reps are readily available and very helpful when it comes to providing service, which makes the solar process much less stressful.

Quality Solar Equipment

Natural Energy USA installs American-made solar panels that are made to withstand all types of weather. Additionally, the company completes every aspect of the installation in-house, rather than hiring subcontractors. This means that each customer's experience should be consistent with the service they enjoyed upon purchasing the system.

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The Bad

  • Limited Availability

Limited Availability

Natural Energy USA only operates in parts California and Nevada. Although being a local provider has its own advantages, it also greatly limits the number of customers who have the ability to do business with the company.

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The Bottom Line

Natural Energy USA is a well-established company with more than 40 years of experience. The company offers flexible payment options, quality solar equipment, and excellent customer service. However, the company's services are only available to residents of California and Nevada.

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Star Rating

3.0

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85 Reviews

Review Breakdown

5 grade

36%

4 grade

11%

3 grade

8%

2 grade

6%

1 grade

39%

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Francois Laurent Poway, CA

The preparation and install were great. The system works BUT I was given temporary monitoring device. Was told I would get a wireless device but never got it. Company really difficult to get a hold of once panels were installed.

2 years ago

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Anonymous

Once the salesman left my home, I have not gotten any support from them. I had a problem with STGE and getting their approval and Natural Energy USA was supposed to fix it but they wanted me to do it and I did not know what I was doing. It did work out eventually but it was very negative.

2 years ago

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Lee Powell

Customer support never answers their phone or call you back when you have problems. Other than that I am happy with them. It was installed smoothly. I have had good results with my bills. I just wish they would answer their phone.

2 years ago

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Scott Kinney

I'm happy with the solar panels. The Hayward variable speed pool pump, however, was a lemon that had to be replaced. It was a costly waste of money.

2 years ago

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John Hasch Temecula, CA

Because they sold company out. We sold out house and the close was delayed by a few weeks because new company was not ready for turnover from nrg

2 years ago

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Eric

Good initial install, followed by abandonment of service.

2 years ago

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Mike Geroe Carlsbad, CA

Service was fine but did not pay referral fee as promised.

2 years ago