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Lumio

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5.6

Overall Score

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LAST UPDATED: March 16th, 2024

Founded in the summer of 2021, Lumio represents the combined efforts of five regional solar companies to provide homeowners with fast solar installation services and widespread availability.

The Utah-based company is currently available in 11 states and employs a workforce of more than 3,500 employees. As a result, Lumio has quickly risen to become a top-five solar provider in the country in terms of installation volume and boasts an impressive 12-month run rate of $1 billion, per Forbes.

Lumio’s unique value proposition to the residential solar market is its ability to seamlessly integrate solar energy with existing smart home and energy management technology.

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The Good

  • Smart Home Integration
  • Solid Warranties
  • Fast Installation Times
  • Broad Service Area
  • $0 Down Financing

Smart Home Integration

Lumio is not just a solar panel installer; it is a technology company. As such, Lumio is one of the few solar providers that can successfully integrate a solar energy system with existing smart home and home automation protocols.

So not only can a Lumio customer’s home generate its own electricity, decentralized from the utility grid, but that home can also use machine learning to determine the most efficient uses of that energy.

Built-in rules will also notify the homeowner and Lumio of impending threats to the system like power outages, rolling blackouts, and more, and provide real-time solutions to help homeowners keep the lights on.

Solid Warranties

Lumio offers customers some of the most robust and competitive warranties in the industry. In addition to the 25-year product warranty—a guarantee from the manufacturer that the physical components of the solar panel system will perform as expected for a minimum of 25 years—Lumio provides its own 10-year workmanship warranty, which protects homeowners from being liable for damages caused to the system or home for the first 10 years of operation.

This means that even after generating power for 25 years, they’ll still produce at least 80% of their original production levels.

Fast Installation Times

Lumio boasts one of the fastest installation times in the industry. While many solar contractors can take anywhere from 30 to 90 days from the day building permits are secured to final walkthrough and activation, Lumio’s average install time is less than 30 days—with some system builds clocking in at 10 or fewer days, start to finish.

Broad Service Area

Lumio’s services are available to homeowners in the following U.S. states:

  • Arizona
  • Arkansas
  • California
  • Florida
  • Idaho
  • New Mexico
  • Oklahoma
  • Oregon
  • South Carolina
  • Texas
  • Washington

$0 Down Financing 

Eligible customers—presumably determined via credit score—can install Lumio Solar with no money down and no payments are due until after your system is installed. Lumio’s financing options are not disclosed in detail, though homeowners can assume the company provider paths for direct purchase or third-party loan financing.

Leasing is also an option for consumers who want to go solar without making a monthly loan payment. Just keep in mind that with leasing, you don't own your system—a third party does. 

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The Bad

  • Specific Solar Brands Not Listed
  • Unclear NABCEP Status

Specific Solar Brands Not Listed

Lumio does not mention specific solar brands or manufacturing partners, nor does the company showcase any partnership certifications. Often, solar providers will maintain brand-specific certifications as a way to differentiate themselves from the competition and show off their expertise to homeowners.

While customers can assume that most solar providers, including Lumio, have access to a broad inventory of solar panel and inverter brands, leading providers will mention a handful of preferred manufacturing partners by name to provide customers with a fair expectation of the quality of system they’ll be receiving.

Unclear NABCEP Status

Although the five regional providers that have coalesced into Lumio may have employed technicians who have been certified by the North American Board of Certified Energy Practitioners (NABCEP), whether Lumio itself has achieved board-certified status from the NABCEP is unclear.

The NABCEP is an industry-recognized organization that promotes the best solar installation and business practices. The lack of certification should in no way disqualify a company from consideration; however, its presence can make the difference for homeowners comparing multiple providers.

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The Bottom Line

Lumio combines regional expertise with the scope and resources of a national solar provider.

Its pioneering work in the solar–smart home integration field mark the company as truly unique in this space, and its fast installation times paired with industry-leading warranties in part explain why the company has been so successful in such a short amount of time.

Pending some clarifications on its industry and manufacturing certifications, Lumio appears to be a transparent and reliable solar provider.

We encourage prospective solar customers to reach out to Lumio for further information and to read verified Lumio reviews to see how customers have enjoyed their experience with Lumio.

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Star Rating

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1.8

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253 Reviews

Review Breakdown

5 grade

32%

4 grade

10%

3 grade

10%

2 grade

10%

1 grade

38%

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Luise Irby Del Valle, TX

$91,000! Somehow that number slipped right past me when I was basking in the glow of the realization that I was doing something wonderful for the environment and saving on my electric bill by purchasing solar. I just didn’t see that number go by. Well, I must admit that Lumio was correct in that I do not usually have to pay anything on my electric bill which is usually $70 - $120 a month. However, for the last couple of years I have been paying $263 a month to Enphase for the loan that pays for my solar system. The reason that number has suddenly come to my attention is found in a letter I received telling me that if my balance isn’t down to $62,000 by the end of 2023 the payment will be increased to $380 a month. So according to my calculations I am paying 3 times as much as I would have been had I not opted for solar. I have determined that this account will not be paid in full until I am 113 years old. If for some reason I die before it is paid off my daughter will need to pay on it until she is nearly 90 year old. Think about that before you purchase solar from this company.

2 months ago

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Reply from Lumio

Hi Luise, please refer to both your contract with us and with your financing company for any further questions about your loan or payments. Please reach out with any additional questions and we would be happy to assist.

Jan. 5th, 2024

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Bradley R Bridges Austin, TX

Don't do business with this company. I am 48 years old and have owned three companies myself. This has got to be the worst managed company I have ever ran into. Great sales team and quick to take your money. Good luck after that. My project is over a year old now and it is still not complete. Companies like this are giving the whole Solar industry a bad name. I beg you to shop elsewhere... unless you like being ripped off and then not communicated with. Well after a year and half of waiting, and 4 months of complaining and threatening them... Lumio hasn't done anything but keep dropping the ball! More than a year later of paying for a incomplete job, I still have no generator and the solar power promised is 35% OFF!!! I have been paying a solar payment and a power bill because the promised 1600 KWH is way off! I was promised 1600 kwh and we only averaged 923 kwh!!! SO NO GENERATOR, NO SOLAR PROMISED SOLAR PRODUCTION, AND NO FOLLOW-UP OR SERVICE!!! I WISH I HAD NEVER MET THESE CROOKS!!! PLEASE SAVE YOURSELF AND DON'T USE LUMIO!!!

3 months ago

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Reply from Lumio

Hi Brad, our team has been in contact with you regarding your review. We are waiting for permit approval for the change in size tank that you have requested. Additionally, there is significant shade around your property affecting your system's production. We would be happy to perform a production audit of your system so you can have more visibility into this if you would like.

Dec. 29th, 2023

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Kris Glenn Dallas, TX

Beware, salesman will make promises the company won't honor. I was told they'd reimburse electric bills until solar is producing. Was told we wouldn't make a payment for 6 months. Was told they would handle getting us set up with a buyback program. The company did not deliver on any of that. I keep getting passed around from person to person. I'm currently talking to lawyers and this seems to be common.

3 months ago

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Reply from Lumio

Hi Kris, thanks for bringing this to our attention. The $1,000 promotion you received in October was to cover the 6 months of loan payments. We have provided information to you for enrolling in a buyback program, as that is not something Lumio can do per your utility company, it has to be done by the account holder. Please don't hesitate to reach out with any further questions.

Dec. 15th, 2023

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Benaiah Ferguson Odessa, TX

They are great at taking your money and installing but seem to struggle at everything else. When issues arise near everyone goes silent and its near impossible to get a hold of customer service. Urgent labels and escalated tickets don't help. Its been a disaster from Day 1. Changed design without approval, starting installing them on the one and only place I told them not to. A brand new, month old, $20,000 roof. Its been nearly a year and I'm still waiting on a rebate for panels that were not working for a year prior to that, where people scheduled and never showed, or couldn't fix it. They gave me a non transferable loan after that being the selling point for Solar, Was told (and i paraphrase) if you sell the house you can transfer the loan to the new owner and that way the loan doesn't stay with you so don't need to be concerned about tha't, So have me a non transferable loan for if the house was to sell and wont fix and not even willing to fix that problem and so I'm out of personal pocket $14,000. Cant remove them without paying about ***** for removal. And on top of all that, most months i still get a power bills. There was a $100 **** gift card provided so although it was something it didn't even come close to a acceptable compensation. I get not everyone gets this experience and companies aren't going to be perfect every single time but so many things and big things that shouldn't be messed up repeatedly is a huge disappointment from my experience. But needless to say I have not been impressed in the slightest. Very disappointed and feel extremely cheated by getting solar panels with this company. I will not feel comfortable referring this company on to anyone for Solar. 1 star for my personal experience me is actually pretty generous. I have a resolution in mind but that would involve, agreement, contact and action from Lumio's end and that is proving to only happen as a result of a miracle. Please prove me wrong, that would be awesome! They wont take them back and pay off loans for you, I want the panels gone, I want the loan gone, I want to be out from underneath this company altogether.

5 months ago

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Reply from Lumio

Hi Benaiah, thanks for reaching out. Our team has been in contact with you regarding your concerns. Please reach out with any further questions.

Nov. 30th, 2023

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I'm in Control Hemet, CA

Around June 2022, I purchased solar panels from Lift Energy, now Lumio. At the time of the inspection of my roof, they said it was OK and proceeded to install the panels. In January through March of 2023, we had severe rains, and where the panels were installed my roof leaked in three different areas: directly over my bed, kitchen, and living room, and three other areas in my home where the panels were not. I have been contacting them via phone and email for 9 months.I have been transferred to a different account representative 3 times. They have told me time after time that this is being taken care of, and as of today, October 18, 2023, nothing has been done. My last response from them was on September 27, 2023, saying they spoke with the contractor on September 22, 2023, and they are still waiting for them to respond. They also said they could not locate a contractor in my area, and I was told by the person who is now handling my account that I could find one on my own. I want my roof replaced and my ceiling replaced in my house. This could also be a health issue, as the ceiling could have mold. If I could give less than one (1) star, I would.

5 months ago

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Reply from Lumio

Hello there, our team would like to assist you with the concerns you've brought to our attention. Unfortunately we are unable to locate your account in our system with the information provided. Please email [email protected] with the name and address on your account and we'll be in touch.

Nov. 30th, 2023

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Denise Rubio

I had my solar panels installed over 3 months ago.. still waiting for the company that did the installation (Texas Energy Resources) to send necessary completion documentation to AEP.. they have not responded to AEP emails or mine. I’ve tried calling the Lumio rep that sold me the panels but he no longer answers my calls or responds to my texts or emails. I’m still waiting for my panels to be functional! They’re installed but not operational. Very upset and frustrated. I feel I was scammed.

5 months ago

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Reply from Lumio

Hi Denise, we are unable to locate your account in our system to assist you with your concerns. Please email [email protected] with the name and address on your project and we'll be in touch.

Dec. 15th, 2023

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Sonia Morales Independence, MO

I need my roof replaced. The sales guy told me that if anything happened to my roof they would take it down and put it up for free because of the warranty. Well just found out that's a no. The cost would be 250. To 300 pre panel I have to go with them because of the warranty, it will voided it and you know how long it will take 6 to 9 months for them to come and do it. I'm like wth. But if I bought panel they would be here in a week. It's all about the money and not the customer s. I'm so mad. Don't use the company. They promise me that I would not get a light bill, that was a lie. I would get a check at the end of the year for the credit for the grid, that was a lie. I would get 10000 credit for my taxes, well I don't qualify because of my tax bracket. Now this. I'm so sick in tired of the company. You can't even talk to a supervisor. She so back up from all these complaints that she can't get back to me. It will be a week. They told me if I sold my house that they automatically get the loan, that was a lie.

6 months ago

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Reply from Lumio

Hi Sonia, thanks for reaching out. Our team has been in contact with you and resolved your concerns. Because you have chosen to use another contractor for roof work, our workmanship warranty will be voided because the new contractor will warranty their work. Please reach out to our team with any other questions.

Sep. 22nd, 2023

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Jerry Walrath Godley, TX

I signed up with Lumio in July. The salesman seemed to be very knowledgeable and answered all our questions. That is the one star. He then told us the procedure that is followed and of importance to us “the first payment will not be due until 30 - 45 days after the Solar System has started producing”. Everything seemed to follow the salesman’s review of the procedure and the panels were installed and ready for inspection by TNMP and other authority and the system was granted Permission To Operate. The “Gateway” was a problem and the microinverters apparently cannot be recognized by ENPHASE. The system has never been producing according to the ENPHASE controller app and the first payment is due Sept. 9. Trying to work with Customer Service has been a nightmare. Our assigned Customer Service Account Manager has not been very helpful BUT she keeps repeating that the Project is Complete. She had a Service Tech call me, and after he determined that they would have to set up an appt. to send a technician to my house to see why the gateway/microinverters were not reporting. A technician was scheduled for 6 days after that determination…..which I confirmed, and a reminder was sent the day before the technician was to arrive…..and NEVER showed. No excuse or apology was offered and now I am waiting for another appt……and it has been almost a week and still no appt. According to our Account Manager because our Project is Complete I can only schedule with a customer care representative. I was looking forward to having the system up and running, especially with the last string of 100 degree full sun days. It appears to me that they are understaffed and use smoke and mirrors to pass responsibility.

6 months ago

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Reply from Lumio

Hi Jerry, thanks for reaching out. Our team has been working with you regarding your concerns. Please continue working with them until this is fully resolved.

Oct. 4th, 2023

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Annabel Smart Seattle, WA

MUST READ These reviews cannot be real! Look up “Lumio lawsuits” Lumio sold my husband and I Solar as well as my parents. After the 4th time they knocked my door talking about “the drones” I finally agreed to an appointment because the kid made me feel stupid if I didn’t. I had my parents at the appointment to make sure. This young slick kid showed up promising us this group discount and made all these promises. No more paying power bills, no payments for a year, lots of home equity, 30% check, etc. All the promises! Well it sounded too good to be true. We wanted to wait but, he said if we didn’t do it now we were going to miss out on everything. We had to do it NOW NOW NOW. Well 6 months later we have 14 panels that aren’t hooked up, we had roof leak that was never repaired, and our system still isn’t hooked up. We’ve been making both payments for months. My parents are the same. We don’t qualify for all the tax credit and my parents are on social security (so they get no tax credit) and dealing with the same. Oh and they told both of us that 14 panels would cover our whole electrical usage but, guess what?!?! NOT EVEN CLOSE. I’m not looking for a response from Lumio I just want to warn others. We are already in contact with a couple different class action lawsuits. Trust me there are plenty to choose from. Look at Facebook there are plenty of complaints everywhere. Whole groups dedicated to warning people. I’ve been asking around and have not found one person happy with Lumio. Beware. Get multiple opinions. Do more research. Solar is supposed to be great but, Lumio does not provide any of that.

7 months ago

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Reply from Lumio

Hi Annabel, our customer care team would like to connect and work to resolve your concerns. Unfortunately they are unable to reference your account in our system based on the information provided here. Please email [email protected] with your name, address, and phone number and someone will reach out to you shortly.

Aug. 29th, 2023

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Tracie Covey Borchard

The whole company is a sham, all you get from this company is a run around. They dont communicate and have poor people skills. I wish I never made the decision to engage in services with this sad company that has no integrity. Every customer service line and person you may get is not a representative for Lumio West, they either represent the materials or internet product that connects all the System. The salesman to the site manager for the area has been nothing but rude. Forget calling customer service you get off the phone more frustrated and no help has been provided just more of a run around. I wanted communication and was told I obviosly needed a great deal of "hand holding." The other day after 5 months of waiting for a upgrade of a panel i got a random text stating, "still working on it."

8 months ago

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Reply from Lumio

Hi Tracie, unfortunately our update is the same that it has been. We are waiting for your utility which has extremely long wait times for the MPU Planner and cannot continue with your project until this step is complete. Please reach out to your account manager with any further questions.

Jul. 26th, 2023

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Tom Ritchey Sweetwater, TX

they originally were wonderful. All of their workers were polite and respectful. Somehow, however, the system has never been activated, and has never worked. I have reached out to Lumio as many times and to as many people as possible and still have no response, other than we will contact you which for the last 5 weeks has yet to happen. If they would just get us going I would change my rating to a 5 because we really want solar and want it to work .

1 year ago

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Reply from Lumio

Hi Tom, we regret that you have experienced a lack of communication during this process. Our customer care team has reached out and provided an update for your account. We see your system is up and running, yay! We apologize this took longer than we’d like it to. Please let us know if there is ever anything else we can help with. Thank you!

Nov. 10th, 2022

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kimberly Cantu Stanwood, WA

In the beginning they were great. Once the system was installed the communication has been horrible and my system has been on my roof for over a month and still isn't turned on. I have had to reach out to them instead of them keeping me in the loop. I had to call the inspection office to get any information and get the ball rolling. Highly frustrated!!

1 year ago

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Diane Migl

system not operational due to lack of correction to INT-04220 DG Inspection and no one cares to do it.

1 year ago Edited January 10, 2024

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Ahmed Aly Kyle, TX

They are very bad and unprofessional and lairs also they took my money with a promise to refund and it has been 4 months now telling me it’s approved but not issued yet. I don’t recommend a bad company like Lumio to anyone stay away from them

4 months ago

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Reply from Lumio

Hi Ahmed, we appreciate your feedback and are working on getting those funds released as soon as possible.

Nov. 30th, 2023

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Twylo Ards

I HAVE HAD SOLAR PANELS FOR OVER 4MTHS NOW AND HAVE YET TO HAVE IT TURNED ON. THEY DIDNT PASS INSPECTION DO TO THE PERMIT NOT BEING IN LOMIO'S NAME, BUT STILL IN THE PREVIOUS COMPANIES NAME(UNPROFESSIONAL). THE CITY WOULD NOT APPROVE THE INSPECTION. I HAVE HAD TO PAY TWO OF MY REGULAR ELECTRIC BILLS AS WELL AS MY BILL WITH GOODLEAP, AND MY SOLAR PANELS ARE NOT EVEN TURNED ON. I'VE BEEN TOLD I WAS SUPPOSEDLY GOING TO BE REIMBURSED FOR MY GOODLEAP BILLS. WHICH WILL TAKE UP TO 3WKS TO RECEIVE THAT REIMBURSMENT, BUT IN THE MEAN TIME I HAVE 2 MORE BILLS COMING UP THAT I HAVE TO PAY. I AM VERY DISSATISFIED WITH LUMIO'S SERVICE, EVERYONE I SPEAK WITH TELLS ME THE SAME THING, "I WILL GET RIGHT ON IT AND HAVE SOMEONE GET RIGHT BACK WITH YOU". THIS COMPANY HAS LEFT A VERY BAD TASTE IN MY MOUTH.

1 year ago Edited January 10, 2024

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Patrick Graham, WA

It's not easy to speak to someone via customer service. My experience was not good. My solar was installed and is not in operation. The company refused to update my diagram for future installation of backup battery before the Power company gives their final approval.

1 year ago

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Reply from Lumio

Hi Patrick, our customer care team would like to connect and work to resolve your concerns. Unfortunately they cannot reference your account in our system based on the information provided here. Please email [email protected] with your name, address, and phone number and someone will reach out to you shortly.

Sep. 8th, 2022

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Alex Schmidt Vancouver, WA

My solar Installation was late October 2022 and I discovered a leak in my home in late April 2023 when it was raining. The leak is around a vent and down into my Laundry room, which is located on the side of the roof under the solar installation. The house was constructed in December 2019, and has a virtually new roof, with little wear other than the solar installation. I had a roofing company and my insurance company come out immediately, and both agreed that the solar installation was improper, and located multiple issues with it. There were other installation damages discovered from the roofing contractor when looking for the possible leak, and Lumio has not addressed a single issue. I am still experiencing the leak when it rains, and have video of it, as well as picture evidence from the roofing inspectors. Lumio has been unable to provide me with any information, other than asking me to fill out a damage report, of which I promptly did in April. Since then, I have called and e-mailed 30+ times, getting the same non-responses each time. The home damage department won’t talk to customers. All supervisors are always unavailable or in meetings. I received a call from a lady once apologizing and saying my damage request had been expedited, but she has been always unavailable since, and no one has actually done anything about my damage request. Her call was 3+ weeks ago at this point. Each call leads me to a new person who does not help. E-mails go unanswered, even to their customer care inbox. It is clear to me that Lumio has no intentions of helping repair the leak or issues caused by their improper solar installation and does not plan to honor their issued warranty.

9 months ago

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Reply from Lumio

Hi Alex, our subcontractor was supposed to be in touch with you last week to schedule service. Please contact our team if you have not been able to get the work scheduled yet.

Jun. 26th, 2023

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Lori Lyons Homestead, FL

HORRIBLE We signed contract with Lumio Sept. 2022 our solar panels went up in November 2022 with a crew from Florida. We waited for the company to call with information of an electrician to come out to replace our electrical panel to support the solar panels. No one called or came out. It was the sale representee that determined we needed a new electrical panel. We were told that they did not have a contractor for our area and they had to have a sub contractor put in a new panel. There is allocations of funds in our loan for 5,000.00 for the work. We have reached out to the company several times. On June 06 2023 we were scheduled. The electrician no showed and no one called. We continue to get the same answer from the company, so I have reached out to Better Business Burau, Contacted an attorney, written a letter to the company owner. This is the worst experience ever. I may have my day in court with this company. I will leave you my name so you can reach out with your common message. Jimmy and Lori Lyons

9 months ago

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Reply from Lumio

Hi Lori, thanks for reaching out. We have you scheduled for your main panel upgrade on July 7th. Please reach out to our team with any questions in the meantime.

Jul. 3rd, 2023

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Christina Cervantes LA

LUMIO has left me in the dark for most of this process. It is the ABSOLUTE WORSR EXPERIENCE and MOST EXPENSIVE MISTAKE I have ever had. I am stuck with this terrible company that cares NOTHING for its so called "Customers". I use that word lightly because I have not had the feeling of being treated like a customer but more like a problem. If there was a way to put ZERO or negative stars than that's what I would give. Daniel H is the salesman that lied and left me and my wife in the dust. Maybe it's cause we are ethnic, maybe because we are gay or maybe because LUMIO just doesn't give a flying F about what they are doing to people. I cry and worry at the future mess I am sure this company brings to me and many others. Whatever you do beware or LUMIO. THEY DO NOT CARE. THEY ROBBED ME OF THOUSANDS. YOU ARE NOT A PERAON AT LUMIO JUST $$$.

10 months ago

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Reply from Lumio

Hi Christina, we have reached out a few times to connect with you about your concerns but are unable to reach you. Please give us a call at 888-584-4649 or email us at [email protected] so we can work with you to resolve your concerns.

May. 19th, 2023

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lacey jo Ocala, FL

Do your research and choose another company. My panels were installed Oct 2022. Today is May 02 2023 and I am still not able to utilize my solar service. I have also made several payments. Before making payments I called and spoke to a representative who said any payments made will be reimbursed. After $450 paid, they say they will reimburse me $100. That's not even a months worth of payments. I was told I'd get the reimbursement in 3 weeks via email (?). It's been well over 3 weeks and I still don't have the b***$**+ $100 reimbursement that was promised. I can go on and on but bottom line is STAY AWAY from doing business with Lumio

10 months ago

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Reply from Lumio

Thanks for reaching out and bringing this to our attention. We would like to connect, but unfortunately we can not reference your account in our system with the information provided. Please email [email protected] with your name, phone number, and address on your solar account so we can work with you to resolve these concerns. We hope to hear from you soon!

May. 3rd, 2023

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Stephanie Narbaez Wolfforth, TX

We were told completely wrong information regarding several aspects of our solar panels. First, we were told we would receive a reimbursement check, from the IRS, for the 30% of the cost of the panels. For us to keep our rate of $ 165, then we were to turn that check over to the finance company (which would be around $13,000). The rep showed me this number on his computer and showed me the breakdown, so we believed him. Unbeknownst to my husband and I, the reimbursement does not work like this; we just took his word for it. We are expected to come up with $13,000 in 18 mons, or our bill will go to $237 a month plus the $30 service charge (Loan is meant to amortize in 18 mons). Unless there is a miracle, this won't happen. We were also told our electric bill would be around $8, which is the service availability charge. He even showed me a snapshot of someone else's bill that was only $8. Well, that was also inaccurate information. The service availability charge is $30; if you don't produce enough electricity for that month, you pay the additional charge. So now my payment would be $165+$30+ (excess in high peak mons). At the least, my payment will be $195 a month, when most mons (before solar), except high peak mons it was around $80-$100. Had we known the truth about the reimbursement and the real nature of our loan, and that the service availability charge would go up, we would not have done this! We were hoodwinked, for sure! Sure, we take the blame for not doing our homework, but our representative was so nice and sat in our home, showed us videos about the panels, and spent time answering all of our questions, he was extremely personable, and we bought it. And many of the questions were about the reimbursement and how it worked. I asked him several times to ensure I understood him correctly, and he verified that I did. All we had to do was file the correct paperwork with the IRS, and they would give us the check for the 30% discount, and in turn, give it to the loan company to keep our payment down! I did reach out to my rep about this, and he responded by saying not to worry about it, all I had to do was turn in the paperwork for the IRS. But this was also incorrect! THERE IS NO REFUND CHECK!!!! It's simply a tax saving on owed taxes that equals 30% of the cost of the panels. I could receive a refund check, but it won't equal $13,000 as I don't make enough to ever owe that much! He also told me that the information he told customers was what he was told when he was trained!!! I do not want an apology but an action on behalf of Lumio! Real action, that benefits this situation!!!!! We tried to back out of this before our panels went up but were told we could not! We feel trapped and so taken advantage of! We don't have a whole lot of money! Oh, there's more! We were also told that our city got granted permission to be able to pick our service provider sometime this year, which was also another selling point because now we could benefit from the extra energy, we may provide the grid! Well, come to find out that never really passed, and was only in its evaluation phase, and that's on hold! This is not a small case of inaccurate information, but possibly fraudulent that will affect us for 25 years! My husband will be 81 and I will be 70 by then! What savings are we going to see? We were trying to help our future! I think we just financially messed it up or made it more difficult! P.S. I am not here to put the rep on blast. He may have truly been trained like this. He seemed like an extremely honest person! I told him what I felt and what I had learned, and he informed me he would pass it on to his regional manager. Not sure that got done, because I have heard nothing!! This is just not a rep issue, but a company issue!!! Our panels do generate great energy. In fact, probably enough for 2 houses sometimes. Too bad we don't get reimbursements for that.

10 months ago

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Reply from Lumio

Hi Stephanie, thanks for reaching out, our team has attempted to contact you in regards to this and did leave you a voicemail requesting a call back. We understand your frustration and while it may seem like every representative has this same problem, it’s really only a small percentage of our total sales representatives which is why we’re tackling it on a case by case basis. All representatives are required to go through the same training and weekly retraining meetings. If you have additional details that would help us identify this specific representative so we can identify and provide retraining, please email [email protected].

May. 10th, 2023

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Barney Gordon Turlock, CA

I see many folks in the same boat as me. Our panels were installed on our roof in September of 2022 and 7 months later (four months after I've started paying on the loan) the system has not been completed. Legal action, including a possible class action, may be necessary for this company to meet their obligations. Over the past two weeks I’ve sent a messages to Greg Butterfield, Jordan Mehlhoff, Lacy Anderson, Brian Schonbeck, and Judd Stanger via Linkdin as that is the only contact information provided. None have responded to date. I have confirmed with my local power company that everything on their end is complete, but I simply get the "following up" and "looping in" and "circling with" and "reaching out" from my project manager Michael out of Bakersfield; it's been nearly seven months since these have been installed, Lumio has been paid out by Mosaic, and I've been paying for an incomplete system for over four months. I did receive a call from another Lumio representative out of Washington recently who promised a return call Monday, 4/17, but I have received none. She could not commit then when Lumio will finish installing my system. This is simply unsatisfactory.

11 months ago

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Reply from Lumio

Hi Barney, thanks for reaching out. Our team has been working with your utility company and the contractor for a few weeks now to get the approved plans for your MPU. We understand your frustration, but unfortunately have no control over their timelines. However, we are hoping to hear back within the next week. We have also been in contact with you about your reimbursements for solar loans and were told to not worry about this until the project is finished. Please don't hesitate to reach out with any questions or concerns in the meantime.

May. 10th, 2023

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Kim Moffitt Everett, WA

Don't do business with them. We started with them in August 2022 and it's now April 2023. The system was finally installed in January 2023 and STILL isn't working. The inspector was out for the THIRD time today (4/14/23) and Lumio still hasn't gotten things correct. It's been nothing but a nightmare the entire time we have worked with them. It took months to get us the information for the project manager who's phone is now inactive. No one who has been out seems to have been given the right information to correct anything. The inspector for the placement of the system failed to note that where they wanted to put it wasn't going to work at all. The system had to be redesigned and still had the wrong electrical panel listed as main connections. That had to be resolved on site. People aren't responding to attempts at contact. We're having to make payments on a system that's not doing squat but decorating the roof. We've still had to pay power bills in addition to this. This is a fraudulent company at best.

11 months ago

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Reply from Lumio

Hi Kim, thanks for reaching out. Our team has been in communication with you regarding your concerns. Your net meter has been installed and PTO has been granted. If you have additional questions or concerns, please reach out to you account manager and they would be happy to assist.

May. 3rd, 2023

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Bill Doherty Naples, FL

Lumio Solar is terrible. Their salesmen constantly come to my home and are very pushy. They don't leave when asked. When told to vacate the property they argue back. Very aggressive. I would rather be torn apart by wild animals than ever do business with the low-rent shyster company.

7 months ago Edited August 1, 2023

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Reply from Lumio

Hi Bill, thanks for bringing this to our attention. Our representatives receive regular training to ensure that they are able to answer any questions that homeowners may have because we understand how big this decision is and want every customer to feel confident. We’d like to identify these individuals to provide additional training but unfortunately don’t have enough information here to do so. If there are any additional details that may help, please email [email protected].

Aug. 1st, 2023

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Shelia futch Gainesville, TX

We are waiting on warning stickers so we can have our city inspection. Have been scheduled for our inspection twice and inspector has not come because they have not put stickers on!

1 year ago

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Vicki Long Alvarado, TX

Took days to get response from acct manager. Was told he was very busy. You are just left on your own to figure the process out. No one reaches out to you. Would I do thus again. No!

1 year ago

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Reply from Lumio

Vicki, we regret that you have experienced lack of communication during this process. Lumio is committed to ongoing process improvement and values reviews like yours to help! Our team is working to reschedule inspection for your system. We’ll provide an update as soon as a date is scheduled with the state inspectors. We appreciate your patience and feedback!

Sep. 22nd, 2022

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Brainerd Barrios Hobbs, NM

They are quick to sell you and install solar panels and tie you to a loan but lack the regulatory authority for activation. Have been waiting for over a month with no updates.

1 year ago

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ROSALIND BOWIE Los Angeles, CA

Don't do business with Lumio. They started my project July 2022 and it's now April 26 2023. Due to replacing my electrical box which is now in my laundry room. Lumio needs to replace it but want to put it outside next to the alley which has plenty of foot traffic. Which means anybody at any given time can cut all my power off which include my alarm system camera's around my home. I reach out to them everyweek for undates and all i get is run around. my next step is court to have panels remove off my house and my roof replace by a company of my choice. BAD BUSINESS

11 months ago

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Reply from Lumio

Hi Rosaline, our team has been in communication with you regarding your concerns and is processing a gift card payment for you to purchase a security system to monitor your electrical box. Unfortunately we are unable to put it in your laundry room due to your utility company. Please continue working with our team with any further questions.

May. 25th, 2023

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Natalia Guevara Miami, FL

If I could leave zero stars, I would. DO NOT USE THIS COMPANY. I have been waiting for this solar installation for 8 months now and the company seems to be more lost every time I talk to them. The customer service is horrendous. Every time I call with questions, the project manager tells me she will circle back with me and she never does unless I’m persistent about calling. She gave me her direct line that goes straight to voicemail every time I call. They incorrectly thought that my electrical panel could withstand the solar panels. They had to replace it and want me to pay. They also told me I needed to get 2 loans in order for me to finish the project, but they forgot about the second loan apparently in some transition and it caused the lenders loan to expire. In which now I have to resign loan papers. In a few days, I am going to start paying for solar panels that haven’t even been installed. I have nothing to show my accountant for this supposed tax credit and have been waiting for paperwork in order to finish my taxes for this year. They promised me certain panels but now need to change to a different panel which require more because apparently the first panel is not being supplied. They contracted a certain roofing company to replace my roof to hold the solar panels- then they switched to another company. The second company didn’t replace my skylights with the correct skylights per code and the company had the audacity to come ask me if they could come and close my skylights so that it can pass inspection and then come back and reopen the skylights. They also took down my water heater panels so that they could make space for the solar panels and promised me a hybrid water heater which I have yet to get and now the hot water at my house is limited. To be honest the list of all the wrong things this company has done could go on and on. Dont be fooled and go with someone else.

1 year ago

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Reply from Lumio

Hi Natalia, thank you for reaching out and providing insight into your experience. We have escalated a ticket with our team to work with you to resolve your concerns and have left you a voicemail with updates to your account. Please continue working with our team until all your concerns have been resolved.

May. 3rd, 2023

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Kkeller Arlington, WA

TERRIBLE communication and customer service. We have been trying for at least a month to get them out to remove our panels, so we have our leaking roof replaced and have had nothing but trouble. Every time we call, we are placed on a long hold, passed around to multiple representatives, told we will get a call back only to receive nothing and had to call again the next day (only to get the same runaround). We recently were told that technicians would be out on Monday and when the day arrived, no one showed up and we were told we were not on the schedule. it's IMPOSSIBLE to get a solid answer and help from this company and thanks to their lack of support, we haven't been able to replace our roof which is continuing to cause damage in our house. We have literally called every day and still have no resolution and lucky for them, they will still get our money because we have no choice but to remove the panels so we can replace the roof. Do better with your customer service.

1 year ago

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Reply from Lumio

Hello, we'd like to look into this further and work with you to resolve your concerns. However, we don't have enough information here to locate your account in our system. Please email [email protected] with your name and address, as well as the details listed here, and a member of our team will reach out shortly.

Mar. 8th, 2023

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Rita Franke San Diego, CA

I can't even begin to summarize all of the issues we've had with Lumio and Sunnova. Lumio's communication is horrible and I've been trying to contact them but neither of the phone numbers I have work. One number is answered as "no longer in service" and the other, no matter which option I select, a recording comes on saying "we're experiencing technical difficulties" and the line disconnects. We've had multiple inspections done, passed all, and received an email from Enphase Energy on how to set up our Enlighten phone app to monitor our production. The app began providing data on 11/24/22 but a week ago, when I went to check on our production, the app no longer had any information and instead referenced setting up an app, designing a system, and finding an installer. I want to find out where my data is and why it's suddenly gone. Also, a week ago, I also received an email from Lumio scheduling an inspection of the breaker in our combiner panel to verify the EATON pv breaker and to show tilt measurement on the array of our system. Why suddenly another inspection? Additionally, Sunnova sent me three cancelation emails and when I called to inquire about my account, I was told I no longer had an account with them and they even sent me an email stating the same. I am in the process of selling my house so I contacted Sunnova for the specifics on the transfer and they said my account was "on hold and not up and running" due to no final inspection received from Lumio so they can't transfer ownership at this time. What?? I've had all of my inspections done, even SDG&E, and was producing power for the last 3 months per my Enlighten app, and they say my system isn't up and running yet? Now, this issue is holding up the closing of my house! What a disaster and I can't reach Lumio to find out anything! HELP! I would definitely not recommend Lumio or Sunnova to anyone. Lumio, you really must do better!

1 year ago

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Reply from Lumio

Rita, thank you for reaching out! Lumio is committed to working with you to correct your concerns. Please reach out to our customer care team at 888-586-4649 or via email at [email protected].

Mar. 2nd, 2023

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Leslie Marie Grooms Roswell, NM

My family had multiple sales reps come to our home basically begging us to sign up for solar panels, and we were hesitant at first, but we decided to take the chance. We talked to the first rep around October of last year (2022) and we signed for our GoodLeap loan on 12/6/2022. In January of this year I had a third party reach out to me asking for information that I had already provided, and it made me wary to continue with the installation because I was never told that my information would be given out to anyone else. I tried contacting Lumio to cancel and they refused to tell me how to cancel, but thankfully I was able to call GoodLeap and cancel my loan because it had already been three months and we still did not have our panels installed. The lady I talked to at GoodLeap told me to contact my contractor and let them know I had canceled and come to find out the "contractor" wasn't a company that even did solar panel installations and they told me I need to contact my local Sherriff's Dept to stop this company from scamming anymore families. This company is a disgrace, and they should be ashamed of themselves for scamming families out of tens of thousands of dollars. I am so thankful I got out of it when I did. I wish I could give them zero or negative stars because one doesn't even seem fair.

1 year ago

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Reply from Lumio

Leslie, we appreciate your honest feedback, and are sorry we let you down. We have made a note and will be looking into this internally. Please know we try to create the best customer experience and feedback like yours helps us become better. Thank you.

Feb. 16th, 2023

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Ana or Roberto Medina Altamonte Springs, FL

Why are we paying $300 in utility with a Solar System on our roof? They rushed us to get paperwork going, but customer service hasn't helped with our questions, all we get is 'system is running as it should'. If so, why the big power bill? Are we to keep an eye on how much power we are using now? Nothing different from before, where is the savings at? And yes, they want tax credit back to lower balance due to them? What are we left with for other bills? Salesmen don't return our calls/emails on why large bill, even after installation! I would be very careful on paperwork or contracts signed, before installation. Read the fine print and be sure you know what you are getting into. Can someone call or email us and let us know if our system is truly working for our advantage., because your customer service department has not been helpful!

1 year ago

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Reply from Lumio

We appreciate your honest feedback, and are sorry we let you down. We could have done better, and I’m sorry that you have experienced frustration during this process. We will use your feedback to help future customers' experiences. Our team has reached out to help resolve your issues and answer any questions you still may have. We see everything has been addressed and the next steps were explained to you. We did a production audit over the phone about 3 weeks ago and the system is doing according to the proposal, an 82% offset. Let us know if there is anything else we can do for you. We appreciate your patience.

Feb. 6th, 2023

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Alicia Torres Boynton Beach, FL

Don’t do it! Don’t fall for the sales tactics like this middle class working family. We now have another bill that we were not expecting because we were assured that they could provide enough panels to produce enough energy that it would replace the power bill. Well that’s not accurate! They try to blame it on the homeowners and say we are over consuming. They reviewed the history of our power usage before installing and knew exactly what we do. They suggested that we purchase more panels as a “discounted rate” - no thanks- we already too far into this mess that we don’t want to fork out more money for their error. Their solution was they would pay for a tree trim at no cost to us. Doesn’t sound like a very sustainable solution but I agreed to try anything I could. Now we get no response from them to move fed. They also advised that we would have a $10K tax rebate that we could apply to our panel balance. That’s not true either. There has been so many broken promises with AKE/Lumio that I am so disappointed and frustrated. I work hard for our $$ and feel totally taken advantaged of with this company.

1 year ago

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Reply from Lumio

Hi Alisha our customer care team would like to connect and work to resolve your concerns. Unfortunately they are unable to reference your account in our system based on the information provided here. Please email [email protected] with your name, address, and phone number and someone will reach out to you shortly.

Feb. 4th, 2023

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Sarah DeKoning

From time of sign on until permission to operate was nearly 5 months. Salesman started out great. He’s now disappeared and not responding. I stall crew was great. However, in all I have dealt with nearly 10 different people or more start to finish. I should have only missed max 4 days of work for the whole process. Due to them not understanding how inspections work and how jurisdictions work I missed 5 days of work. My Project Manager has also stopped responding. I’m on the hook for installing 31 panels including the man power to do so. However, they measured wrong and two panels couldn’t be installed. So I asked about a refund for the two not I stalled - means the panels, misc. materials and labor for not installing and I asked for the To release the first years payment - as they’re paying my first year. I was told they were paid by GoodLeap the Leander in early December. I asked nicely and now I’m being ignored. They keep telling the checks have been approved but not when they’re sending. Then to top it off they feel $1000 for two panels, misc. materials and labor not used is sufficient for a refund out of $75,000! I also had to call my power company to tell them inspections were signed off so my meter could be switched out and I could turn the system on because they never did. I’ve mentioned to them several times I would like to get everything done and over with so we can move on and they refuse to answer or just give me a ring around. Im really hoping I don’t need to get a lawyer involved as I don’t want to deal with that headache. So o would not recommend based on the issues I’ve dealt with. if you worked with Lumio and it was great im happy for you but if you had a bad experience I sympathize with you. Please do more research of your own.

1 year ago

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Reply from Lumio

Sarah, we regret that you have experienced delays and tension throughout this this process. Our customer care team is actively working to get a service team scheduled to come take a look at your system. Please continue working with them to get your system fully operational.

Mar. 2nd, 2023

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Charity Terry Riesel, TX

Our review will be broken down into several categories. Installation-Our installations were split into 2 different times. The first one went awesome, the crew was friendly, efficient, and competent. The second one, scheduled and didn't show up on the first time they said. The next appointment, they were supposed to arrive between 8-12. Around 4, I called our salesman, who called and said they would arrive around 5PM. They finally arrived around 6, worked until dark and then said they would return the next morning but we would not need to be home because it was only for photos. They arrived at 7 AM to make enormous amounts of noise on the rooftop and the worked until 2. They left trash all over our yard, broke several bricks on our walk way, and a mud trail all over our porch. Later, we learned that they had in fact connected the panels the wrong way. Instead of saving us money, that mistake was costing us money. Finally after several phone calls, another person came to check everything out and figured out the equipment had been installed backwards. Customer Service: Absolutely sucks! We have called over and over to get the appointments scheduled correctly. We have taken off work to be available on 2 days when they didn't even show up. Our salesman said someone would be calling to make it right with us. We still have not gotten that phone call. Our roof is leaking now in several places. OUR HOME IS BRAND NEW!! We have called twice and emailed pictures and still have not gotten a scheduled time for them to fix their mistake. Salesman tells us that we will get 30% tax credit and we can turn around and use that money to pay toward the loan taken for the panels. What he failed to mention is that you do not just get that amount back to turn around and pay anyone else. It's a tax credit! IF you don't owe the government, then that money just sits there as a CREDIT for when you might need to pay them. Totally misled. We were also told that our early termination fee would be paid for cancelling service with out electric provider. We had just signed a new contract. Oh no problem the salesman says......guess what? Only 150.00 was given to us. And it was presented in a gift card that said, "because we know unexpected expenses can arise during an overlapping of service, here is a gift card". So that cost us the difference in the 150 and our actual termination fee. We give one star because that is the lowest possible thing to give. Otherwise, they would get negative a million! Poor customer service, misled by the salesman, and just shitty service all the way around! So far, nothing is being saved on electric bills and we will be paying for the loan for flipping ever because there is no 30% to be applied to the balance of the loan!

1 year ago

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Reply from Lumio

Hi Charity, thanks for reaching out and bringing this to our attention and truly appreciate your feedback. We would like to connect and resolve your concerns, but unfortunately we can not reference your account in our system with the information provided. Please email [email protected] with your name, phone number, and address so we can work with you so we can locate your account and keep moving things forward. We hope to hear from you soon!

Jan. 30th, 2023

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Ecknvn Farmington, AR

On January 17th Lumio installed solar panels on my house in Prairie Grove,AR. , but failed to connect this system to the electrical meter. After numerous attempts to solve this problem with no success. I was told that they would schedule an inspection. The inspection would fail because it’s not connected to the grid. Next I was told to call the electric company to see when they would come out. I’m sure after all the negative feedback , that the electrical company has already been contacted. I tried to cancel this system in December do to health reasons. It was creating an enormous amount of stress due to the fact that it was not approved on September 22 and had not been resubmitted to the electrical company by December 1st. . After talking with numerous Lumio staff and my wife, I decided to resign with Lumio. Now here I sit with a solar system that doesn’t work.

1 year ago

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Reply from Lumio

Thank you for giving honest feedback. Our customer care team would like to connect and work to resolve your concerns. Unfortunately they are unable to reference your account in our system based on the information provided here. Please email [email protected] with your name, address, and phone number and someone will reach out to you shortly.

Jan. 27th, 2023

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Abdulrazzaq Abdullah Palmdale, CA

1st: It was a good experience until they installed the system, after that each time we call them they say someone will call in a little bit or they give us an appointment and when I ask them when is the appointment they say “we will call you as soon as someone is free” and nothing gets done at all. 2nd: When I talked to the installer before they start installing, I asked him multiple times on different occasions if we will be able to see how much energy we get out of the solar and how much energy we consume. He said yes we would be able to see the our energy consumption and energy usage on the app and he never mentioned that we would have to pay around $60 for a meter just to get to see how much we consume. And when we contacted the installer he said “I don’t know how the app works” and that I need to contact the solar company directly and when I did they said that the usage consumption meter was in the agreement and they keep saying that they would call me later to resolve the issue and they never do. I don’t get why would they say something will be there and it’s not and they were bragging about how honest their company is, but saying you get something and not getting it just to get the sale doesn’t sound like honesty to me. One of the reasons we decided on lumio is that they said we can keep track and control our energy consumption but they lied to us. And that one time I called them about our energy consumption problem they said they activate it so now I’ll be able to see how much I consume too but when I open the app it showed the exactly same graph for the consumption as the usage graph. They not even trying to make it look like that it works. 3rd: when they were installing the solar system the workers broke 3 roof plates that we found out about after they left and when we contacted the installer he never got back to me about it and when I asked him why is he not responding he said that he’s busy and not that he is ignoring me. Then when I saw that talking to the installer is going nowhere I decided to talk to the company directly but when I did they said to send the picture of the broken roof plates to the email of the person I called from lumio twice because the first person that gave me the email to send that pictures to didn’t respond at all so I called again and they did the same thing as the first time even after I told them to respond because they never did. As time goes on customer service gets even worse. It been more than 2 months already and all they did is stall and tell me that they gonna get back to me later and they never do. It’s the worst customer service I have seen in my whole life. But I’m still willing to take down this review and give you a better one if you fix the problem I mentioned above, but right now you guys don’t even deserve one star if there was a negative star I would give to you. I’ll be waiting for a response

1 year ago

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Reply from Lumio

Hi Abdulrazzaq, our team has reached out multiple times to work with you to find a resolution. However, we have not heard anything back. If you'd like to work with us to resolve your concerns, please call or email us and we would be happy to assist. We have also offered to reimburse you for the consumption meter but have not heard back. Please contact us so we can resolve any remaining concerns you might have.

Mar. 6th, 2023

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Joseph White Columbia, SC

:::UPDATE::: ​I am rejecting this response (below). Lumio (at that point AKE) were the representatives that came to my home & sold me the system &service. They are also the ones listed on the inverter company website/system app as the installer. They may have outsourced the job to someone else but, outsourcing does NOT remove them from liability. If they do not wish for this to go further, they should take responsibility & fix the mistake/error with my system. Or, they can pay the thing off if they want me out of their hair. Either way, they did the deed, were the ONLY point of contact & NEED to make it right. If they have any piece of integrity as a company, they would know they needed to make this right. Please see attached screen shot from my system showing they contracted with Enphase and started/installed the system. Hiring a third party does NOT take away your responsibility. They are crooks. ::::::::: Lumio Response: "Lumio regrets that you are experiencing a problem with your solar panels. We see that a member of our executive resolutions team communicated that any and all maintenance on the system sold by AKE should be serviced by USA Roofing and Solar. Unfortunately, Lumio is unable to provide any warranty or maintenance services. Please contact USA Roofing and Solar for any issues you might be experiencing with your system. Thank you." :::ORIGINAL::: Lumio (was AKE Energy when I did business with them) had a representative come out to my home in Mid 2020 to sell me a Solar System. After meeting with the representative, I agreed and bought they service thru them. They in turn, sold the service to someone else who fulfilled it. That company has since GONE OUT OF BUSINESS and my system is not working. AKE refuses to accept any responsibility and fix the matter. They said I am not able to be helped and that I need to find someone to service my issues as the 25 year warranty does not apply thru them as they outsourced my system. I am furious, feel cheated, lied to and taken advantage of. I want the system gone and the outstanding loan (they they again signed me up thru their lender) removed. This company needs to be held accountable for their actions.

1 year ago Edited January 25, 2023

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Reply from Lumio

Hi Joseph, as stated in previous replies, USA Roofing and Solar is contractually the company responsible for maintaining or providing a warranty for your panels. Unfortunately, Lumio is unable to provide these for you and you will have to reach out to USA Roofing and Solar for any issues you are experiencing.

Jan. 30th, 2023

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Connie Bowen Whitney, TX

I have been dealing with Lumio in Texas since the end of May 2022. It has been a fight to get any help from them to fix the issues at hand. costumer service tells you they are going to work on the problem and call you back and nothing gets done. I got the panels put on in June and was told that the PTO had to be signed which we never received to sign so I called the power company and talked to the interconnection person and was informed that the application that they put in got withdrawn so I did the application and within two days had the PTO to sign. After many phone calls to the company telling them that I had the PTO signed and trying to get someone to listen to me so the rest of the process could proceed I finally got help at the end of July. August 4th I was sent a link to an app to a video on how to turn on the solar panel which I was told that someone would come out to turn them on and make sure that they were working properly. In sept. I was told by the electric company that it takes 3 months to see any power produces from the panels on the bill, but I would have credit for those 3 months so I was thinking I wouldn't have a bill after the 3 months, but it was almost $200 instead. Since August my electric bills have been higher than before the solar panels because the panels are not making close to what they should. I should be making 588 kw a week instead of 150 kw on a good sunny day week. I did not sign up for higher bills but how the solar buyback program works is that you pay a much higher amount per kw used if you're not making the power that your panels are supposed to make. Then went to do the taxes for 2022 and the tax credit only works on taxes owed you don't get a refund of that money back to be able to pay on the solar panels to keep the payment the same. I was told we would get $20,000 back on our tax refund for the tax credit and that was another lie that was told to us. We were also told that we would get $1000 after the solar panels were installed but wasn't told it would be in e cards which you could get the Mastercard for the amount minus the fee for a gift card. I am to the point to get an attorney to get this problem resolved due to lack of Lumio getting things going in the right direction without calling every day to ask if they are going to fix the issues. I believe I should be reimbursed for my electric bills since they are double now than before the panels because I didn't sign up for panels to pay more every month in bills. Now that I have electric bills over $400 a month it's really hard to keeps all my bills in good standing so I keep my good credit score that I worked hard to get. I do not recommend Lumio for the company to go with unless you want more stress and headaches than you ever wanted before. I do believe solar panels are a good thing to have and if they are working like they are supposed to your bill will go down for most of the year. I have talked to other people that have gone solar before I said yes to Lumio, and they do work and was the only reason I agreed to get solar panels on the house but should have done more research on the company first because I have read a lot of reviews that are just like what I am going through. Lumio Dose not deserve any stars from me after everything I am going through. Also was asked if I was using more power than before and that is not the case we use close to 2500 kw a month for the past 4+ years we have 42 panels that should make a little more than that every month all because someone was supposed to come out and figure out where the best places would be to put the panels and that didn't happen the sales rep that came to the door determined that instead so the panels are not in the best possible place to make power for our home.

1 year ago Edited January 23, 2023

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Reply from Lumio

Connie, thank you for allowing Lumio the opportunity to address your concerns. A member of our team, Chanel, spoke with you yesterday to review the consumption audit that was run. She then ran a second consumption audit as well as a production audit. We see your system is producing well; however, you are consuming more electricity than the system produces. Your options have been explained to you on how to proceed. Please let us know if there is anything else we can help you with. We appreciate your patience during this experience.

Feb. 18th, 2023

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JVRev Richardson, TX

I was lied to and misled by sales representative. He explained to me that I would get cash back on taxes and I could apply that to overall cost of the solar system which would lock me into the same rate for 20 years. Sounded amazing! But if I failed to apply the cash back that I would receive toward solar loan my monthly payment would increase by 2.5x the cost. Unfortunately, that's not how the tax credit works. Basically, my electric bill just tripled, lol. Now, let me explain the tax credit. Example: Solar System Cost - $20,000 Energy Tax Credit (ETC) - 30% Energy Tax Credit = $20,000 x 0.30 = $6,000 If you owe the IRS $2,000 for the 2022 tax year you can apply $2,000 of the energy tax credit toward debt. After applying the $2,000 you will be left with $4,000 in energy tax credit. You can use the remaining energy tax credit toward taxes owed to IRS for up to 20 years. If you do not owe taxes the tax credit is useless. Lumio's contract relinquishes them from taking responsibility for what their sales representatives say. It's unfortunate that these types of sales tactics are taught and used. Not sure if the sales representatives are aware of what they are saying, but if they truly do understand the tax credit and how it works, I feel for their soul. I'm a very unhappy customer.

1 year ago

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Reply from Lumio

Thanks for reaching out and bringing this to our attention. We would like to connect, but unfortunately we can not reference your account in our system with the information provided. Please email [email protected] with your name, phone number, and address so we can work with you to resolve these concerns. We hope to hear from you soon!

Jan. 19th, 2023

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Paul Fahy Melbourne, FL

9/16/22 I signed for panels with John S. In Melbourne FL. Today I finally went solar. This after months of zero communication from Lumio unless I initiated. I was given false information regarding additional insurance requirements as well. John my sales person has dropped off the face of the earth! I finally communicated with someone in customer care regarding powering up the system (Lumio wants you to do it yourself with directions they send via email). The agent was very nice and did send a tech today who was also nice. However.....I am still waiting for a rep to contact me regarding the whole experience. I have to pay my regular power bill AND my solar as well this month after being told that would not happen. Lumio has extremely poor customer communication. The sales clown got his commission and ran! This is just a brief summary of my horrible experience getting solar....too much to type here Don't use Lumio!

1 year ago

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Reply from Lumio

Hi Paul, we appreciate your honest feedback, and are very sorry we let you down. We could have done better, and we are sorry that you have experienced frustration and a severe lack of communication during this process. We will use your feedback to help future customers' experiences. Our team has reached out to help resolve your issues and answer any questions you still may have. Please let them know if there is anything else they can help you with. We appreciate your patience.

Jan. 31st, 2023

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Kelly Willson FL

Please do not do business with this company. They installed panels on our home, which immediately began leaking. After 3-4 visits and still no correction, when hurricane Ian came through my entire roof leaked where the panels were installed causing thousands of dollars of damage to our home that Lumio will not take responsibility for. They offered me $10k (which isn't even a third of what it will cost to repair) but wanted me to sign a waiver that releases them of any responsibility for the production of energy from their panels. And this is their standard waiver, which means many, many customers have come to them because their claim of reducing or removing your electricity bill is untrue! We are now paying for the panels AND the electric company for usage because the panels do not produce what they said they would. And I love in Florida, so getting sunshine is not an issue! They are horrible to deal with. Won't call you back, pass you around, promise you something and never follow through. It's a nightmare. Stay away from them!

1 year ago

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Reply from Lumio

Hi Kelly, our customer care team would like to connect and work to resolve your concerns. Unfortunately they are unable to reference your account in our system based on the information provided here. Please email [email protected] with your name, address, and phone number and someone will reach out to you shortly.

Jan. 18th, 2023

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Elizabeth Batchelor FL

They are absolutely horrible. I am in Florida and signed up with them in November. Come to find out very quickly that pretty much everything the sales rep promised turned out not to be true. The key things being that they do not subcontract for roofs, and that if I got a combined roof and solar, everything would have a 25 year warranty and not a 10 year workmanship warranty. The representative that sold me a very quickly went from being nice to completely non-communicative, and when he was communicative, was completely combative. He pushed me off onto the customer resolutions team and that represented it was nice… Until he realize that literally the other representative screwed him over and then stopped responding to Emails. I commented on their Facebook and they asked me to message them I did and they said they would get the customer resolution team to contact me, but they did not. I then found out that they did not even attach my contact information to my file from the original representative correctly. I asked him if that was the case, and they tried to sidestep and then told me that the team would be contacting me. I still did not get contacted and then they blocked me because of my negative comment on their Facebook page … I can confirm this because their Facebook page is still up. My friends are all able to see it. Completely dishonest company. Nothing has been done. They are complete liars. Runaway

1 year ago

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Reply from Lumio

Hi Elizabeth, thank you for sharing this. We will be looking into this seriously as we train our representatives to be honest in their dealings. Your feedback helps us provide you and other customers with a better experience. We have escalated a ticket with our customer care team to resolve your concerns. Please continue to work with them to find a resolution.

Jan. 13th, 2023

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Vickie Callson Seattle, WA

Really bad company communication, horrible customer service, and taking care of their customers is non-existent! Had panels installed 8/8/22! Supposed to have the rest done mid-October. WE called them end of October! From this call until Dec 8th, we put up with their excuses for everything under the sun! I called to cancel 12/8! Shortly after that we got a call that on 12/22 they would come out and get it done. Against my better judgement we let them. They didn't have a trencher because the whole trenching dept had been let go 2 days before and no one told the team at our house! They wanted to reschedule to Jan 5th but at this point I didn't want to see any of them! I began calling Customer Care everyday until I was told it was elevated to Exec Resolutions team and cust care could no longer do anything. 2 WEEKS later Exec Resolution calls me to get the job done. I was also to get a credit of $2850 (the amount of the box) and the work to get our job done was happening! I called Exec Resolutions yesterday to ask if everything was a go and was told yes, the electrical work and moving of the box and meter would be done. Then they would have to schedule an inspection, and then the power company would come and put a net meter in and we would be good. TODAY THE GUYS ARRIVED and weren't sure what the job was! So, it's not going to be completed today! LUMIO - GET YOUR ACT TOGETHER!!

1 year ago Edited January 26, 2023

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Reply from Lumio

Hi Vickie, we truly appreciate your honest feedback, and we are so sorry we let you down. Clearly, we could have done better, and I’m sorry that you have experienced a lack of communication during this process. We see that we will be removing the cost of the MPU from your final invoice. We also see that Isabella will be handling the appointments and account from this point forward to make sure you are taken care of. We again apologize for the frustration you have felt. We appreciate your patience.

Jan. 13th, 2023

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Felicia Norwood Rogers, AR

We have had a miserable experience with Lumio... which is still ongoing. In comparison to the other reviews maybe ours isn't as bad, but we are now at three months. We have signed the contract Lumio has been fully paid. Which we were NEVER consulted from the lender to confirm the work was complete, so that is one issue. Our salesman assured us Lumio would pay to take our trees down, but Lumio won't do that. HE was paying for it out of his commission, but since we had never heard from our salesman once he left our property we had to push Lumio to find the salesman and get that work done. So get that in writing or they will make it near impossible to get the work complete. We supposedly have a project manager, but we have never spoken to him/her and they have NEVER communicated ANYTHING through the process. The ONLY information we have received regarding our system is because I have called Lumio to check on the status. The people that have come to the home to do the work have all been great. Kind, intelligent, and explained what they were doing and how that would work. Once the panels were on, we had to wait maybe a week for an electrician to come change out our electric panel, because we had to have an upgrade. There is a metal placard required on your home with these systems before you can pass a city inspection. the company knows this, but NEVER sends it out with all the materials. (per the city inspector I spoke with) this has delayed passing inspection at this time almost 3 weeks. Once you pass the city inspection you have to have an inspection report sent to your electric company, which then about 3-4 weeks later (according to the most recent conversation) the electric company will come place your net meter and then you can finally turn your system on. The call center people have in fact been kind and seemed to be cooperative, but they know very little they are just reading account notes. Likely placed there by the ghost of a project manager, whom no one ever gives you that person's name. They tell you they will reimburse you for loan payments made until the system is functioning, but according to them they won't request said refund until the money has been paid and they take 3-4 weeks for each one. We shall see if that happens, since the first payment was made yesterday. If I ever get a functioning system then I will be able to assess if in fact this was the right choice for our home, but we are considering building in the future, and if this does work out, then we will likely interview multiple companies, and we will also demand some very different communication requirements. Needless to say, like so many others, we are currently NOT satisfied. UPDATE:... I received an email that Lumio wanted me to update my review, do here is the update. I researched code, designed my placard, paid for and installed it to my home after 4 weeks of Lumio providing excuses, and lies about the status. I'm sure they can go back through their recorded conversations to find where their representative realized they had in fact lied. I then had to tell Lumio to order the final inspection. The city inspector was awesome and asked how I did the placard because he has multiple citizens awaiting a similar item to commission their systems. About a week after that the electric company came out cleared the system and turned it on. Total time from signing of papers to final commissioning was 4 months. Two months of payments were made and we have been TOLD reimbursement was forth coming but that hasn't been seen yet. Maybe "the check is in the mail". I would like to make it very clear the workmen that came to my home were amazing! If I could hire those guys to do future work for me I would. However lumio's communication skills are that of a toddler. Well I take that back I think toddlers are more effective. If you use them just put notes on your calendar to call weekly for status updates because your ghost of a project manager will never contact you. Also if you leave a review telling your honest opinion Lumio may get their feelings hurt and ask you to update it to make them look better. Workmen FIVE STARS Lumio ONE STAR BECAUSE YOU CANT GIVE 0

1 year ago Edited January 30, 2023

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Reply from Lumio

Hi Felicia, thanks for bringing this to our attention. Your placards have finally come in and your system has passed inspection! We have also submitted the final interconnection to your power company so your system should be producing power soon. We are also processing your reimbursement for past solar payments so you should see that shortly. Please reach out to our customer care team with any other questions or concerns.

Jan. 14th, 2023

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Maxine Klaus Tampa, FL

Unhappy Customer The Sales Team was very good, but the installation process stinks. I signed my contract in May 2022, site plan was done 06/22 and I still do have working solar. We have failed 2 county inspections. If I had been on top of it, I still would not know why or what was going to be done. Communication sucks, and sense of urgency doesn't exist. The current rep is with ERDI team. She has been more forthcoming with information but it is really ridiculous that six months have gone by. When I asked to speak with an person in upper management I was told, " that this ERDI person would be able to take care of my concerns." Lumio has been reimbursing my loan payment less a $3.00 fee. But I am still paying over $250 for electric. By this time I felt that I would be selling electric back to the electric company. I just received notice the my electric bill will be going up by 11% starting in January.

1 year ago

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Reply from Lumio

Maxine, we regret that you have experienced lack of communication during this process. Lumio is committed to ongoing process improvement and values feedback like yours to help! Our customer care team has reached out to you and we are so happy to hear your inspection has passed. Please continue to work with our customer care representative to get your system fully operational. We appreciate your patience!

Jan. 5th, 2023

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Raymond Beaverton, OR

Trust has been broken by nearly everyone I have talked to at Smart Energy Today/Lumio. It has been over EIGHT months now since my first signing with your sales representative, Josh M. Summer has come and gone, and we STILL have no working solar panels with zero communication from anyone in your organization on when this will be completed. The absolute TERRIBLE experience we've had was as follows: 4/14: Spoke with Josh M. We were told if we signed that night, we would be given 3 months worth of payments. Signed that night. 4/15: Welcome email received from Smart Energy Today with timeline saying target 6-8 weeks from finance approval with picture showing maximum timeline of 12 weeks, which would have been 7/15. 5/10: Got an email requesting for documentation with my name on the property. House is under my husband's name, so we needed to add his name to the loan. 5/24: Signed new documents with my husband's name on it. New maximum timeline should have been 8/24. 6/22: Solar panel was installed roughly around this time. After the install, I got a physical copy of a timeline showing a timeline maximum of 84 days plus one step that had a variable date range. New maximum timeline should have been roughly 9/22 without knowing what the variable timeline is. This was the final update to the timeline I got, so as far as we are concerned, this should have been the target date. 6/23: Inspection was supposed to happen in the morning. Waited until 1 in the afternoon with no one showing up and no word on when the inspector would be coming, we needed to reschedule due to work. I was told someone would call me back to reschedule, but no one ever did. I had to reach back out to Josh for help to get the inspection rescheduled. 7/2: Got letter from Service Finance Company that our first payment is due 7/28. We asked Josh about this since only the solar panels were installed, but our main panel which needed to be replaced due to age was not installed yet and was rolled into the loan. Josh acknowledged that this seemed odd and would look into it. 7/21: We got our first bill from Service Finance Company. Sent to Josh again, he said he'd look into it. 8/16: Main panel replacement occurred. On the same day, we got a call from Service Finance Company that we are 19 days overdue and will be going into collections soon. Reached out to Josh again about this, and Josh promised he'd pay for the late fee. 8/18: Finally got a gift card from Lumio with the first three months of payments that Josh promised us. Since we had to resign the loan for a new amount since the main panel was rolled into the loan, the gift card was for 3 months based on the old amount, not the new amount, and it did not include the late fee that Josh promised. Was told I would get an additional gift card for the remainder by a representative who called me to confirm I got the gift card. 8/19: Got a survey from Lumio about the solar panel install. I took the survey and fully explained the horrible experience I had up until that point. The survey asked if I would like someone to contact me, and I said yes. To this day, no one has contacted me. 9/2: City of Seattle came to inspect expecting a Lumio representative to be present, but there was no Lumio representative. Josh said that no Lumio representative should be onsite. Via email, Jennifer said a Lumio representative should have been onsite. I told Jennifer Josh said this wasn't necessary, and Jennifer said there should have been. Rescheduled inspection. 9/13: Got a text from Jennifer saying I needed to schedule an inspection again, which made me think the previous inspection scheduled on 9/2 did not occur (error on her part). 9/17: Texted Josh asking for a follow up on the gift card. Zero acknowledgement. 10/12: Texted Josh again about the gift card. Josh texted me an email screenshot Alexa G sent to Rachel, AJ, Catherine, and 7 other people for follow up. 10/20: Text from Ivie to schedule final electrical inspection for 10/27. I texted back requesting for 10/28, but didn't hear anything back from her. 10/28: No one shows up. 10/31: Text from Ivie saying that the technician had an emergency and her text to me never went through, now the final electrical inspection is scheduled for 11/10. 11/4: Texted Josh about the gift card. Zero response. 11/10: Lumio inspection with Seattle City Light. Was told additional work needed to be done. It has been two weeks, and I have heard nothing back from anyone about when that would be scheduled or take place. This only includes the correspondence I've had in writing with your organization. This does not include the countless phone calls I have made to follow up with your inability to provide clear communication and follow through. In writing this and reliving the experience I had with your company, I am completely astounded by your organization's inability to follow up your customers. It's not just one or two, but multiple people who have dropped the ball with communication with us.

1 year ago

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Reply from Lumio

Hi Raymond, we appreciate your patience as we continue working on getting your account turned on. Our team is working on getting your fees for your application paid to your utility company, which means PTO is close! Please reach out to our team with any questions or concerns in the meantime. We truly appreciate your patience.

Jan. 18th, 2023

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Lynne King Kent, WA

Contract signed and 1/2 paid up front on July13, 2022. Panels were installed by a very good crew on September 6, 2022. The panels were not connected, the EV charger was not installed. Since then we have tried multiple times and many ways (text, phone, email) to get solid information about a completion date, with no results. I even emailed the CEO with no results. When I call their customer service, they say someone will get back to us, which has not happened. We are out a lot of money with nothing to show for it except nonfunctional panels on the roof. We continue to pay high electric bills and have lost a summer of sunshine. I do NOT recommend this company to anyone. Today we filed a complaint with the WA state Attorney General.

1 year ago

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Reply from Lumio

Hi Lynne, thanks for sharing this. We have escalated a ticket with our customer care team to resolve your concerns. Please continue to work with them to find a resolution.

Nov. 22nd, 2022

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Jesse Enfield Kailua-Kona, HI

We signed up for Lemio and signed all the paperwork over 8 weeks ago today. They promised that we would have it installed and signed off within 4-8 weeks and be producing power. They started with saying they would be out the next week to install everything (i felt that was a stretch but was hopeful). They came out around 3 or 4 weeks to do the install and then we had to wait another 4 weeks for the state inspection (i know that is out of our control but he said it would be 4 weeks so that was part of his 4-8 week timeline). Well there electrician didn't do something correctly and i am still unsure what that was as no one is filling us in. We have tried communicating with no real promise as to when they will come fix it or even a guess, just that they will be in touch. We need to have it done and signed off by the end of 2022 or all the tax credits are not beneficial until the next tax year, which is part of why we jump on doing it so quick as it was a ticking clock. We are still awaiting them to fix it so we can get back on the agenda of the state inspector list (another 4 week list i assume) and all the holidays are approaching. We have neighbors who have used other solar companies within a week of us and they are all fully functional and live. Will update review and possibly increase rating should they actually get there act together and be helpful and timely.

1 year ago

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Reply from Lumio

Jesse, this is not the experience we want our homeowners to have. Our customer care team has reached out to you and is actively working to get your system fully operational as soon as they can. Please continue working with them to get your issues resolved. Thank you.

Nov. 18th, 2022