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Green Home Systems

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8.1

Overall Score

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LAST UPDATED: March 20th, 2024

Green Home Systems is a whole-home energy efficiency provider that offers an array of renewable energy upgrades for homeowners. Green Home Systems opened its doors in 1987 and has been providing customers with a hassle-free solar experience. With over three decades of experience under its belt, Green Home Systems' goal is to offer high-quality solar energy products at affordable prices.

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The Good

  • High Quality Products and Equipment
  • Excellent Warranties
  • Responsive Website and Mobile App

High Quality Products and Equipment

Green Home Systems uses high quality solar energy equipment in each of its projects. The company utilizes panels from SolarWorld and REC, which are both respected brands. Green Home Systems uses inverters from SolarEdge, which have a smart functionality and comply with UL 1741 SA.

Excellent Warranties

Green Home Systems offers some of the best warranties in the industry. The company provides its customers with a 25-year equipment warranty, which covers the panels and inverter, as well as a 25-year workmanship warranty, which covers labor. Those who go solar with Green Home Systems can be confident that they will be covered if something goes wrong with their system in the first 25 years.

Responsive Website and Mobile App

The Green Home Systems website includes a lot of helpful information, as well as a LiveChat feature that allows for live conversation with a company representative. Additionally, the company offers a mobile app so that customers can monitor their solar system from anywhere in the world. This application can be run on a mobile phone, tablet, or computer. The best part is that the app comes with Green Home Systems' standard package, so customers do not have to pay anything extra for it.

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The Bad

  • Customer Criticisms

Customer Criticisms

The majority of verified Green Home Systems reviews posted to Best Company are positive; however some current and former Green Home Systems customers have criticized the solar provider in the following ways:

  • Nineteen percent of negative reviews identified project managers as the chief reason for the complaint. More specifically, these reviews focused on difficulty communicating with project managers after the contract had been signed and trouble finding local contractors or subcontractors to assist in the solar project.
  • Sixteen percent of negative reviews cited issues with the customer service and support team — they specifically regard problems connecting with a service representative in the event of an outage or when the customer wants to receive updates on the installation process.

These reviews are mainly isolated incidents, and represent a small portion of Green Home Systems's overall review profile.

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The Bottom Line

With over 30 years of experience, Green Home Systems is a veteran in the solar industry. The company offers lengthy warranties, high quality equipment, and a nifty mobile monitoring app, but does not offer leases or PPAs. If you are interested in a loan or an outright purchase, Green Home Systems may be a good fit for you.

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Star Rating

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4.4

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190 Reviews

Review Breakdown

5 grade

71%

4 grade

9%

3 grade

2%

2 grade

2%

1 grade

16%

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Verified Customer

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Review Source

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Derick Muller NA

Customer Review Video

9 months ago

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Reply from Green Home Systems

Dear Derick,
I wanted to take a moment to express my gratitude for taking the time to provide us with such a stellar review. It brings us great joy to see satisfied customers like yourself, as it motivates us to continue providing the best possible service. We truly value your business.

Jun. 22nd, 2023

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DeEtte & Yaron santa clarita, CA

Customer Review Video

10 months ago

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Reply from Green Home Systems

Dear DeEtte and Yaron,

I wanted to take a moment to express my heartfelt gratitude for the kind and wonderful video testimonial you provided us. Your positive feedback and appreciation made our day!

It is truly an honor to serve customers like yourself, and we are committed to providing you with the best possible experience. We will continue to work hard to meet and exceed your expectations, and look forward to serving you again in the future.

Thank you once again for choosing our service - it means the world to us!

Jun. 15th, 2023

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Review Source

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Heath Bailey

Entirety of my solar purchasing experience had its ups and downs, but all in all, it remained positive. Also, company has changed ownership/name as it was green solar when I purchased panels. Contacts that would reach out to me on occasion, or whom I could contact with inquiries seemed to change quite often. Not sure on the details, but it did appear as if there was a higher turnover with their employees. I remember someone named Angel early on, and a Michael, maybe a Michelle in there, but those were the only ones that seemed to stick around long enough that I can name. All in all, they did great up to the point of after the install, then communicating did drop off, albeit not entirely. I remember signing an awful lot of e-signatures, many of which were redundant in my opinion, but there was always progress forward. If I had a complaint or two for real, the first would be whatever contractor they hired to actually install the system. I understand it’s bidding process, and no affiliations may be in order, but being in the trades and associated with the process myself, I am a firm believer that the cheapest option is not always the way to go. I cannot name the company off-hand, but I do remember them being based in the Champaign, IL area. Although the system is installed and operational, I am less than happy with the cleanliness and quality of the install. Very little forethought and prep was put into the install, just an email or two with satellite view images. Panels mounted on ground due to no south facing roofline, but no ground prep was completed, just plop, right there with the basic angled brackets/mounts on top of the healthy grass with a single layer of landscape paper to “prevent” growth. The ground and panels aren’t even somewhat level. The inverter was mounted to the south side of my garage after some heated debate, because it was “too hard” or “too far away” for them to mount anywhere else that I suggested, and they wanted to get the job completed asap. They trenched from the panels to my garage without so much as checking to make sure anything was going to be hit in the process, then due to their time crunch (I’m assuming), actually offered me a small amount of cash back so they wouldn’t have to back-fill the trench they made. I live far from most things, so not that big a deal really, but that just screams shoddy workmanship to me. They arrived in a Tesla and a small work vehicle, but the Tesla was plugged in to my garage outlet because he didn’t plan ahead, and realized after the fact he wouldn’t have enough power to make it anywhere. Not that it cost me much, but no severance was offered for that little deal. Lastly, pvc conduit is acceptable to me, but at least take the time to measure and cut, not just bend and flex the longer pieces because your cut was too short and you’re too lazy or cheap to cut another piece. Those “glued” joints are no longer joints fyi. As I stated previously though, my displeasure was with the actual contractor. One or two other displeasures involved the SRECs and the actual sizing of the system. I originally was planning on installing an approximate 14kw system, but had to downsize to a 10kw (9.9kw) due to some apparent limitation that stated anything over that size qualified as a power generating facility and would need regular inspections from the power company…which cost more money than what I would be saving from the extra 4kw. Panels all came on a semi, which couldn’t reach my property because it got stuck, and I had to drive my truck with my largest trailer to transfer everything over from his location. Once again, poor planning. The SRECs situation may not be their fault either, but know that I was told originally that I would receive approximately 6k to 7k more than I actually did when I finally received a check…years after the install. After many phone calls (to a carbon management solutions group), I found I was apparently bumped from higher tier lists (higher tier equals higher SREC worth) because they were full up, and funding was dropping. Nothing I could do except wait as I was dropped from A to B To C, then finally D, which I believe was the one I finally was paid out on. Note that this has nothing to do with the company I purchased the panels from, but I thought it worth mentioning here for those that might be going interested. After all that criticism, I must say, the system does work, and the app I have to monitor everything is user friendly, informative, and has nice features. The panels seem to be high enough quality and are quite durable. Haven’t had a single issue other than weeds and pvc conduit coming apart. The company, although different contacts, still reaches out from time to time to check on me, which I find comforting. All in all, pleased with their actual end of things.

4 months ago

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Reply from Green Home Systems

Thank you for your very informative review. Sometimes the utilities are difficult to handle and any of the organizations that give rebates or incentives constantly change what they offer. It is like a minefield to navigate them. I'm glad that everything has worked out and you are enjoying the savings!

Dec. 1st, 2023

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Barbara Shaw

We have been very happy with the people we have come into contact with, thru email, phone calls and in person. Jake was very helpful at first, patient, took his time to explain details to us. Steve L. has been helpful as well, other than he didn't send the link we needed to be able to monitor our system. But today I had a call from Jayleen and she supplied that missing information and told us we had a check coming for $700. That will be nice but was hoping for more - always, right! The construction crew that came were great! They went to work as soon as they got here. We were not told ahead of time that they were coming but luckily we were here. They did a great job and cleaned up after they were done. We did have to call them as they did not leave papers for the state inspector but he was able to make a call and get the information he needed. We just made our first payment and have not seen any significant change in our electric bill but we are just getting started so we are very anxious to see what that difference will be.

5 years ago

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Chuck Pine Winchester, IL

I am glad to finally get my solar panels installed, I haven’t had them installed long enough to see how it improves my electric bill. It seemed like the process would go smoothly and then not so much. The installers did d professional work and kept me informed during installation. Sometimes the communication between Green Home Systems, Ameren Illinois, and me was a little strained.

1 year ago

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Reply from Green Home Systems

Hi Chuck, we are so happy to know that the installation process went smooth. Thank you for your high rating!

Apr. 13th, 2023

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Glenn Holzmann Kissimmee, FL

We had a problem that caused an interruption of production from our solar panels. I called Green Solar and it took almost 24 days to remedy that problem. Luckily my nephew knew how to get the system started after only 2 days, however, the gateway that monitors my system needed attention and Jaleen and Dennis did a wonderful job assisting in getting my service up and running.

5 years ago

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Marty Maskiewicz Greensburg, PA

Martin M. Pittsburgh, PA 3/15/2023 First of all, I do not believe in writing reviews that do not tell the entire story. That is why I have waited 2 years to write a review of Green Solar Technologies (now Green Home Systems). On January 27, 2021 I signed a contract with Green Solar Technologies to have 35 LG 340 watt solar panels and 2 Solaredge inverters installed on my house. Lesson number 1, don't expect a quick installation. An engineer came out to the house to ensure the roof was good enough to support the panels and the shingles were in good shape so that the panels would not need to be removed in just a couple of years to re-shingle the house. Then the approval process begins. Local code approval must be obtained and the electric company needs to approve the plan. Lesson number 2, Green Solar subcontracts the work. If Green Solar doesn't have an electrician immediately available, they must contract with one. This took several weeks and on May 12th the supplies were delivered and installation was scheduled for May 18th. On the night of May 17th the electrician's wife decided to go into labor 3 weeks early, so installation was delayed a few more days. Lesson number 3, the electric company runs on their own schedule and they have no intention of rushing things. Another 2 weeks went by before the power company came out to look at the installation and install the net meter. You cannot turn the system on until they give final approval. Lesson 4, don't expect everything to work the first time. 3 of the panel optimizers were bad and needed to be replaced. We found this out on June 17th. Only 32 out of 35 panels were producing electricity. After numerous delays, the 3 replacement optimizers arriver on July 29th ,2021 and on August 9th the electrician installed them. Lesson 5, I have West Penn Power as my electric provider. In Pennsylvania, you can select a different company for power generation but must stay with West Penn Power for distribution. If you do that, West Penn Power will pay you a lower price for the electricity you send to the grid. I needed to go back to West Penn Power for both generation and distribution before they paid me the same amount of money per kilowatt I sent to the grid as I paid when I drew power from the grid. 2022 was the first full year that the system produced power. On average, the system produces 1,100 KW per month (more in the summer, less in the winter). The panels and inverters that Green Solar uses are top notch and the 25 year guarantee is one of the best in the business. When one of the optimizers went out last year, they notified me and had an electrician come out to replace it. The Solaredge app is fantastic. I can see what my panels are producing in real time and the app keeps track of production history. In Pennsylvania (and some other states), we can sell our Solar Renewable energy credits (1 credit equals 1 megawatt of generation). I use SRECTRADE to sell my credits. It took a little while to set up the account, but it is well worth it. Bottom line, I am very pleased with the system Green Solar installed. Don't expect a quick installation though, since a lot of the delays are not Green Solar's fault. It would be nice if they had more electricians in the installation area to prevent delays, if Green Solar fixes this issue, I would give them 5 stars.

1 year ago

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Reply from Green Home Systems

We appreciate your time and effort in writing this detailed review, Marty. New customers will benefit greatly from your advice. In addition to providing top-notch products, Green Home Systems offers a great warranty and high-quality service. We pride ourselves on being one of the leading solar companies and helping our clients become independent.

Apr. 13th, 2023

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Markus Hill Wentzville, MO

I am happy with my decision to go with Green Home Systems. Everyone I have been in contact with have been great. From start to finish. You can't go wrong with Green Home Systems!

7 months ago

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Reply from Green Home Systems

Thank you, Markus! We appreciate your review. We pride ourselves on having the best equipment and exemplary customer service. You can look forward to a future of savings with solar.

Aug. 22nd, 2023

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Tanya Beyer Duluth, MN

Green Home Systems was easy to work with and prompt in getting us set up with grid-connected solar. They dispatched two men from a regional contractor who completed our install over 3 days; within a month we were getting & co-generating power from our panels. One disappointment was that we were promised a rebate payment which we never received.

1 year ago

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Reply from Green Home Systems

Thank you for sharing your experience with us, Tanya. We apologize for the delay in the rebate payment. If you need assistance with that as well, please feel free to contact us at: 888-721-7374 .
The name of this review does not lead us to your project.

Apr. 12th, 2023

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Tony Gingrich Erie, PA

I worked with GHS to design, permit, and install a solar system on my garage roof last year. They walked me through the whole process. I was uncertain how it would get accomplished between their offices in California and my roof in Pennsylvania, but in about six months the system was producing.

1 year ago

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Reply from Green Home Systems

We are happy to have you as part of our nationwide green family, Tony. Our company prides itself on serving clients all over the United States. Thank you so much for sharing your wonderful experience with us.

Apr. 12th, 2023

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Alfred Morales Simpsonville, SC

Their experience was not so badd. but the issues that we did have with green soler was the fact that they're out of California and I live in South Carolina. HOA and inspections were a pain to deal with. I would suggest calling your HOA for all the rules before calling greensoler. If I had the opportunity to do it all again would i.???? Yes

5 years ago

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Kaitlyn Gockley Sterling, CO

Green Home Systems was pretty easy to work with. We had issues with the first project manager assigned to us for not communicating, and they assigned us another project manager that seemed much better at communicating. We had tons of delays due to our electric company absolutely dragging their feet and the whole project took 6 months, but between my husband and I, the installers, and our Green Home Systems project manager harping on the electric company almost daily, we eventually got the project done the day before our loan was set to expire.

1 year ago

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Reply from Green Home Systems

Thank you for choosing GHS, Kaitlyn. It is a pleasure serving clients like you! Our company strives to make the solar installation process a smooth as possible.

Apr. 14th, 2023

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Leroy Metzler Olathe, CO

The is good it just took A while to get things going after the work got going the system is working good the warranty of the system is good the salesman gave me my money worth for the system i got

5 years ago

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SUSAN MILLER Daingerfield, TX

Green Solar was very helpful in working with me so I could afford to purchase the solar system. Every time I have called with any question they have responded quickly.

5 years ago

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Timothy Wyckoff Stanfield, NC

Good company, easy experience. Very hands free, told them what I wanted and they got it done.

5 years ago

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Keri Erwin Bishop, CA

Fast installation, great people, very knowledgeable to answer any and all questions and great warranties!

1 year ago

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Reply from Green Home Systems

Keeping our customers' utility bills low is one of our major goals at GHS, Keri. We do our best to provide a hassle-free installation and to save them money.

Apr. 12th, 2023

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John Jacoby Marshalltown, IA

I like the panel really well and my bill went down but not all the way I thought it would but they are nice

1 year ago

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Reply from Green Home Systems

Dear John, we truly appreciate you taking the time and sharing your good experience with Green Home Systems.

Apr. 12th, 2023

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Mark Apfel Boonville, CA

Used excellent local contractor; good service ; came in on Price

1 year ago

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Reply from Green Home Systems

Dear Mark, our goal is to serve great customers like you and make the process as smooth as possible. Thank you for choosing us!

Apr. 12th, 2023