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Green Home Systems

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8.1

Overall Score

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LAST UPDATED: March 20th, 2024

Green Home Systems is a whole-home energy efficiency provider that offers an array of renewable energy upgrades for homeowners. Green Home Systems opened its doors in 1987 and has been providing customers with a hassle-free solar experience. With over three decades of experience under its belt, Green Home Systems' goal is to offer high-quality solar energy products at affordable prices.

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The Good

  • High Quality Products and Equipment
  • Excellent Warranties
  • Responsive Website and Mobile App

High Quality Products and Equipment

Green Home Systems uses high quality solar energy equipment in each of its projects. The company utilizes panels from SolarWorld and REC, which are both respected brands. Green Home Systems uses inverters from SolarEdge, which have a smart functionality and comply with UL 1741 SA.

Excellent Warranties

Green Home Systems offers some of the best warranties in the industry. The company provides its customers with a 25-year equipment warranty, which covers the panels and inverter, as well as a 25-year workmanship warranty, which covers labor. Those who go solar with Green Home Systems can be confident that they will be covered if something goes wrong with their system in the first 25 years.

Responsive Website and Mobile App

The Green Home Systems website includes a lot of helpful information, as well as a LiveChat feature that allows for live conversation with a company representative. Additionally, the company offers a mobile app so that customers can monitor their solar system from anywhere in the world. This application can be run on a mobile phone, tablet, or computer. The best part is that the app comes with Green Home Systems' standard package, so customers do not have to pay anything extra for it.

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The Bad

  • Customer Criticisms

Customer Criticisms

The majority of verified Green Home Systems reviews posted to Best Company are positive; however some current and former Green Home Systems customers have criticized the solar provider in the following ways:

  • Nineteen percent of negative reviews identified project managers as the chief reason for the complaint. More specifically, these reviews focused on difficulty communicating with project managers after the contract had been signed and trouble finding local contractors or subcontractors to assist in the solar project.
  • Sixteen percent of negative reviews cited issues with the customer service and support team — they specifically regard problems connecting with a service representative in the event of an outage or when the customer wants to receive updates on the installation process.

These reviews are mainly isolated incidents, and represent a small portion of Green Home Systems's overall review profile.

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The Bottom Line

With over 30 years of experience, Green Home Systems is a veteran in the solar industry. The company offers lengthy warranties, high quality equipment, and a nifty mobile monitoring app, but does not offer leases or PPAs. If you are interested in a loan or an outright purchase, Green Home Systems may be a good fit for you.

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Star Rating

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4.4

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190 Reviews

Review Breakdown

5 grade

71%

4 grade

9%

3 grade

2%

2 grade

2%

1 grade

16%

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Review Source

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Alec Smith

They have been helpful with problems we have had. My complaint is that I had them installed in July they did not get it correct until December of that year. Now they do say they will reimburse me for the payments that I had to make while I was not able to actually use the panels but I did not get anything for the missed credits I should have gotten during the most productive part of the year. Now that they have been up for most for the beginning of December 2023 we have not had a problem with them working. GHS has been in contact through the issues but there was about a month and a half that I did not hear from them nor did they respond to messages or calls that I made to get anything going. Once it started costing them money they did get right on taking care of the problems.

3 months ago

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Reply from Green Home Systems

Alec,
Thank you for sharing your experience with Green Home Systems, and we appreciate your honest feedback. We apologize for any inconvenience caused by the delay in resolving the issues you faced.

We want to assure you that we take your concerns seriously, and we understand the frustration of not receiving the expected credits during the most productive time of the year. We're committed to making things right and are grateful for your patience. As discussed, we will reimburse you for the payments made during the period when the panels were not fully functional.

Jan. 17th, 2024

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Jean Turner Bishop, CA

After installation, I would have given Green Solar 5 stars. Green Solar was fabulous on the front end...everything went exactly as promised. However, one year later I noticed that that solar production had dropped to less than 50% of the previous year. When I called Green Solar, they promised a maintenance/repair service. But because I don't live in an urban area, I am still waiting 4 weeks later for Green Solar maintenance to show up, and they are waiting for a "national manager" who might be "in the area" (6 hours away) to arrive in two weeks to look at my system. Meanwhile, I continue to lose solar productivity for my electric company to bank against my utilization! Beyond frustrated....

4 years ago

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Doug Bair

This review concerns green solar technologies. This company designs the system and hires another outfit to install it. The first sales person I dealt with came across to me like a tire kicking used car salesman. He spoke quickly and was somewhat pushy. I insisted on working with a second person, and she was great. She was patient, she listened. It felt like she cared about me as a customer.Your website has confirmed that the inverter and the solar panels that green solar used are top-notch. But after the system was up and running I began to notice that two of the panels were not performing the same as the other panels. I spoke with the installation company. My rep there did about a 15 minutes study and concluded that two of the panels were partially in the shade of my neighbor's house. The installation company referred me back to green solar to discuss the issue. On January 11th 2019 I spoke with the rep I liked from Green solar. She referred me to her operations manager. I left a message for the operations manager and to this date have not received a return call. I then responded to a green solar email asking me to rate their service. I explained the problem in that return email and was called by a representative of green solar who said that customer service would call soon. They did not call. Later, I called the representative I enjoyed working with. She no longer worked there and referred me to another employee. I called him on for April 26th 2019 and he has not returned my call. On May 1st 2019 I did a live chat with the employee who responded to the email rating. He assured me that he would make sure that customer service calls me, but to allow 48 hours for that call. It is now May 5th 2019 and I have not received a return call.

4 years ago

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Review Source

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William Shamer Washington, DC

Getting set up for financing was easy, my only concern is when I had a problem with my system I have a hard time connecting with someone to help.

11 months ago

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Reply from Green Home Systems

I appreciate you sharing your experience, William. Despite our best efforts, the solar installation does not always proceed smoothly. Feel free to contact our team whenever you need assistance. If you have any questions, please do not hesitate to contact us at 888-721-7374

Apr. 18th, 2023