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Bright Planet Solar

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4.2

Overall Score

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LAST UPDATED: January 8th, 2024

Bright Planet Solar, founded in 2014, is a solar installation and operations support platform for solar sales representatives and companies headquartered in Auburn, Massachusetts. 

Bright Planet Solar works with a variety of sales and equipment partners to deliver a seamless solar system installation process. The company prioritizes the customer experience and offers support at every stage of the solar process and beyond.

Continue reading to learn more about this solar company or jump down to Bright Planet Solar reviews to discover what customers think about working with this solar installer.

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The Good

  • Bright Planet Solar Equipment Partners
  • Bright Planet Solar In-House Installation Team
  • Bright Planet Solar Service Area

Bright Planet Solar Equipment Partners

Bright Planet Solar operation is unique because the company has so many equipment partners. Generally, the installation contractor would depend on the sales team to provide solar equipment direction, but Bright Planet Solar has done its own work in building strategic partnerships. 

This allows Bright Planet Solar clients to access a number of solar equipment options, zeroing in on the best option for the specific property. Bright Planet Solar equipment partnerships include the following:

  • SunRun
  • SolarEdge
  • Tesla

These tier-1 solar manufacturers have built a repertoire with Bright Planet Solar and clients will have their pick when it comes to panels, inverters, and batteries which is not the case with all solar installation providers.

Bright Planet Solar In-House Installation Team

All Bright Planet Solar installations are done by trained and certified in-house members of the team. There are no subcontractors or other moving parts to deal with during the installation. This enables Bright Planet Solar to boast some of the fastest installation times in the industry.

For customers, this is beneficial because it reduces the likelihood of disconnects between different parties that can be involved in the solar installation process. When a solar company works with multiple subcontractors and doesn’t do all work in-house, the margin for error can increase and result in a longer installation timeline.

Bright Planet Solar Service Area

Generally, solar installation services are a local offering. More often than not, solar installation companies will service one state or a select few cities or counties that are highly populated or have a higher concentration of potential clients. There are not many companies that expand and offer services across state lines.

A few have found alternative ways to serve multiple states, and Bright Planet Solar is one of these companies. To date, Bright Planet Solar offers installation services in the following states:

  • California
  • Utah
  • Illinois
  • New Jersey
  • Connecticut
  • Rhode Island
  • Massachusetts 
  • New Hampshire

In addition to offering services in eight different states, Bright Planet Solar recently expanded its service offerings to Puerto Rico.

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The Bad

  • Undisclosed Bright Planet Solar Warranty Information
  • Limited Bright Planet Solar Reviews

Undisclosed Bright Planet Solar Warranty Information

Warranties are commonplace with the solar industry. Because of the high costs required to install a solar panel system, most solar companies offer warranties to provide homeowners with peace of mind. Equipment warranties are typically provided through the manufacturer of the product.

Equipment warranties usually last 25 years and provide replacement parts and repairs when necessary. The installation company then generally offers a workmanship warranty protecting against any issues associated with installation. The industry average workmanship warranty length is 10 years.

These warranties are generally made public as it plays a role in many prospective clients' decisions. However, Bright Planet Solar has not disclosed any warranty information or if the company even offers a workmanship warranty to its clients.

Limited Bright Planet Solar Reviews

Bright Planet Solar has a limited number of customer reviews on BestCompany.com. We cannot give a final recommendation on this company until there is more customer information. 

However, based on current Blue Planet Solar reviews, feedback is primarily negative with customers frequently mentioning disappointing customer service experiences — customer service is slow to respond and ultimately unhelpful throughout the solar installation process.

We recommend comparing solar company options in your area and researching companies that may have a higher customer sentiment rating.

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The Bottom Line

Bright Planet Solar is a solar installation company that has numerous tier-1 equipment partners, allowing Bright Planet Solar to provide clients with completely customized solutions. All installation projects are conducted by Bright Planet Solar installation teams and the work is never subcontracted out.

While there are a number of reasons homeowners may want to use Bright Planet Solar for installation services, there are limitations to be aware of. First and foremost, Bright Planet Solar is not a sales company which means the initial point of contact will be a third player in the solar process. Clients will have to go through a solar sales team to get to Bright Planet Solar. Also, there is no warranty information disclosed publicly by Bright Planet Solar.

Considering all qualifying characteristics, clients would likely find the Bright Planet Solar installation service to be a high-caliber service. However, it's not like a client can go directly to Bright Planet Solar to get the solar process started. Clients will need to get in contact with one of the sales companies that partner with Bright Planet Solar, adding another step and work to the prospective client's plate.

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Star Rating

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2.2

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10 Reviews

Review Breakdown

5 grade

30%

4 grade

0%

3 grade

0%

2 grade

0%

1 grade

70%

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Chad Barrett

There were some roadbumps at first due to the city taking really long. I was a bit frustrated because of the delays, but I understand that's outside their control. But eventually all the permits got through and everything worked out

7 months ago

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Al Crespo Las Vegas, NV

After being misled about how long an installation would take, I finally got my solar activated (more than 2 months late). BPS then tried to charge me for a main panel upgrade that was included for quoted price in the contract. Finally, less than 30 months after installation, the inverter has failed. I understand part’s sometimes fail, but a service date a MONTH AFTER failure is unacceptable. BPS then suggested I contact the inverters manufacturer to see about getting my electrity paid for while waiting a MONTH for THEIR service department. If given a choice between BPS and stabbing your self with a rusty fork, go for the fork! If a BPS sales person shows up, run far and fast. I wouldn’t even give one, but negative stars are unavailable

6 months ago

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Steve S West Roxbury, MA

Absolutely 100% the worst customer service I have ever seen. Month after month I notify them that system is not performing as advertised and they just tell me not to bother emailing them, because they wait a year to evaluate performance. meanwhile i am paying twice as much as i was paying before i got solar panels. These people are absolutely terrible

6 months ago

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Brad Parr San Francisco, CA

If we could give zero stars, we would. False promises, rude customer service, and no sense of urgency. We contracted and had the panels installed nearly 10 months ago. The panels haven't been activated, we keep being strung along with excuses and lies, their customer service people make promises and assurances that turn out to be false, and then when we ask where those promises came from in the first place, we're given condescending and rude answers. Their basic customer service response is "We don't care how unhappy you are, you're locked into a 25 year contract with us and there is nothing you can do about it, and we're not going to help you." It's a massive middle finger from BPS. Run away - there are dozens of excellent companies out there and BPS is just not one of them.

9 months ago

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Alex M Holliston, MA

I would not trust this company to put up Christmas lights let alone solar panels. They installed the panels and they have not functioned properly. When I contacted them they took six days to reply and only replied after I sent a follow up. They denied that there was any issue. They even offered to sell me additional panels. However, looking at the data on the app it was clear there were major issues. It was under producing and the data was wildly inaccurate. For example it showed that no electricity was being used between 9pm and 5am. That is impossible. It also showed that my use and consumption were in sync the entire day. The graphs for each matched identically. Again, this is impossible. Each day, my production was exactly 50% of my consumption. This was regardless of weather or my own activities. Again, this is impossible. Despite these glaring anomalies, which I have found mentioned in technical articles, BPS said there were no issues. This is either, an unwillingness to admit error and do work, unbridled incompetence, or fraud. Avoid the headache and use a different company.

9 months ago

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Madai Vargas

Panels were installed July 9th 2022 and today April 24 2023 they are still not working. He had to call  every week and they disconnected all the calls. We called the utility company and they are telling us everything is ready and done on their end. I can't even imagine paying 50k to this company and after almost a year we don’t have anything done and we had to pay every month. In my entire life I never had any experience like this. After I submitted my first complaint a few weeks ago I had a call from someone in the company.... After a few weeks nothing was done and we are still in the same place as we did almost a year ago.

11 months ago

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Lizzi Sandell Los Angeles, CA

This company does not care about you: your home, your energy, your time. Bright Planet oscillates between eye-watering incompetence and overt scamming. Their installation looks terrible, even now, after multiple installation days and multiple days attempting to fix their mistake (only at our repeated insistence), spread out over months. They drilled THROUGH OUR CEILING and we had to FIGHT them to fix it. They sent over random men on two different occasions to botch the job before FINALLY sending a professional. The solar panels look like they are falling into the roof, which they refuse to fix. They have left unsightly plastic railings sticking out at random angles on our roof. They "didn't have the right tool" to fix it. These people are dishonest. They barely respond to correspondence, refuse to give direct names or email addresses, and phone calls to the main line (the only line they will provide you) will leave you on hold and then passed around to people of various levels of incompetence and lack of caring. Despite this, you will have to contact them CONSTANTLY, and fight to be heard. NEVER TRUST THEM with the appearance or the energy of your home.

1 year ago

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Dino Darling Whittier, CA

Sales CONTRACTOR was great. Installation CONTRACTOR was great. For two years the system was great...until it wasn't. My inverter failed in JUNE 2022 and its now OCTOBER 2022 and they didn't show for TWO scheduled appointments where I was sitting at home waiting for them. Their employee, "Ellen" lied to me and said the service tech knocked on my door for an hour with no answer. Never happened! There are things Bright Planet Solar does very well (permits, working with the power company, etc) but their after sales service is piss-poor! I'm making monthly payments on a solar system that doesn't work AND paying for an electric bill that's not getting offset by the very system I paid for! You have LOTS of options for solar! Don't let Bright Planet Solar be one of them!

1 year ago

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Antonio Macias Gurnee, IL

they are the best! fast install and they turned my system on right away!

1 year ago

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Tayler Costello Phoenix, AZ

Quick install before NEM 3.0 in California

1 year ago