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ADT Solar

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7.8

Overall Score

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robert trudell Poplar Grove, IL

18 panels expected more independence than what i have seen so far

2 years ago

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Reply from ADT Solar

Hi Robert,
Thank you for taking the time to leave us a review. As we are heading into the Fall and Winter months production will slightly decrease but then you will see a huge uptick in Spring and Summer when the longer sunny days come back. If you have any questions about production of your system please don't hesitate to reach out to any of the Sunpro team and we will be happy to help you out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 12th, 2021

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Jeff Fair Carrollton, TX

Very good and following up staying informed

2 years ago

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Reply from ADT Solar

Hello Jeff,
Thank you for taking the time to leave us a review. I am very glad you chose Sunpro as your solar provider. If there is ever anything myself or any of the Sunpro team can do to assist with your solar experience, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 12th, 2021

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William Dotson Punta Gorda, FL

Responsive to calls and requests. Fixes issues quickly.

2 years ago

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Reply from ADT Solar

Hello William,
Thank you for taking the time to leave us a review. I am very glad you chose Sunpro as your solar provider. If there is ever anything myself or any of the Sunpro team can do to assist with your solar experience, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 12th, 2021

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joseph cabral Jacksonville, FL

I called project manager about an issue, here still has not returned my call

2 years ago

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Reply from ADT Solar

Hello Joseph,
I am sorry to hear you did not get a quick return call! I am having trouble looking you up in my records. Can you please send me a direct message with the property address where you had solar installed so I can ensure we get you a return call right away? Thank you!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 5th, 2021

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Jerry Bryant Little Rock, AR

Yhey have problems with returning calls and falling up installs

2 years ago

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Reply from ADT Solar

Hi Jerry,
I am very sorry to hear you have had trouble communicating with us. I am going to have a team mate reach out to you right away to see what we can do to assist you at this time and ensure you have a direct line of communication with our team. Please do not hesitate to reach out to me directly if there is anything else I can do to assist with your experience. Thank you!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 5th, 2021

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Karen Carmona Council Bluffs, IA

Miscommunication during the proces about appointments..

2 years ago

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Reply from ADT Solar

Hi Karen,
I am sorry to hear we had issues with miscommunication about appointments. We are always working to improve and we appreciate this type of feedback as it helps us to make corrections. If there is anything I can do to help with your experience at this time, please do not hesitate to let me know!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 17th, 2021

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Kermit

Great work with installation but a lil slow getting the system turned on.

2 years ago Edited January 10, 2024

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Reply from ADT Solar

Hi Kermit,
Thank you for the review! We are here if you ever need assistance with your solar system. Please do not hesitate to reach out.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 7th, 2021

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Flowers Pine Bluff, AR

My bills from energy are still too high I can't see the savings

2 years ago

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Reply from ADT Solar

Hi Flowers,
I am sorry to hear you are yet to see the savings. I would love to have our team dive into this for you and review. Will you please email me with the details of your project so I can get you in touch with a representative from our team? Thank you!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jul. 12th, 2021

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John Malone Manhattan, KS

Still have not had energy assessments or the led bulbs changed

3 years ago

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Reply from ADT Solar

Hi John,
I would love to look into this for you. Will you please send me an email with the details and the address where we completed your home improvement project? I would love to get this addressed immediately.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 20th, 2021

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Lizzie Chamberlin Bellevue, NE

Keeps me informed and product does what I was told it would

3 years ago

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Reply from ADT Solar

Hi Lizzie,
Glad you have been kept informed and that everything is working as designed. Let me know if I have ever provide any assistance with your experience.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 20th, 2021

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Rick San Angelo, TX

Very easy to work with, answered my questions.

3 years ago

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Reply from ADT Solar

Hi Rick,
Thanks for the review. I am glad we got your questions answered and were easy to work with.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 20th, 2021

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Ross Ocala, FL

Overall good in the end but some hiccups in the process

3 years ago

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Reply from ADT Solar

Hi Ross,
I am glad to hear we were able to recover from the hiccups. Please let me know if there is anything else I can do to help turn your experience in to 5 stars.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 5th, 2021

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Kathryn Butler Wentzville, MO

They were kind and courteous and very helpful.

3 years ago

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Reply from ADT Solar

Hi Kathryn,

Thanks for the great review. Happy solar!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 5th, 2021

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Bill Schuh Worden, IL

They use high quality components in their systems.

3 years ago

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Reply from ADT Solar

Hi Bill,
Delivering the best quality system is a very important part of the customer experience we provide. Thank you for the review!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Apr. 16th, 2021

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Joseph Paradis Alamogordo, NM

Took longer then expected. Everything else was very good

3 years ago

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Reply from ADT Solar

Hi Joseph,
I am sorry to hear things took a little longer than anticipated by I am glad to hear you have been pleased overall! Thanks for the feedback.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Apr. 16th, 2021

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Michael Holmberg Las Cruces, NM

Good customer service, but could be better.

3 years ago

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Reply from ADT Solar

Hi Michael,

Thank you for the review. I am sorry to hear you received less than stellar service! I will look into this and ensure our team learns from your feedback. Please don't hesitate to reach out to me directly if there is anything I can do to further assist you.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Apr. 16th, 2021

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Sandra Stern Humble, TX

Pre-sale was great. Post sale communication has been very poor.

3 years ago

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Reply from ADT Solar

Hi Sandra,

Thank you for the review. I am sorry to hear you received poor communication post sale! I will look into this and ensure our team learns from your feedback. Please don't hesitate to reach out to me directly if there is anything I can do to further assist you.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Apr. 16th, 2021

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Charles Edgell Albuquerque, NM

Took a while to get finished and running

3 years ago

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Reply from ADT Solar

Hi Charles,
I am sorry to hear that things took longer than anticipated. Please do not hesitate to reach out to me directly if there is ever anything I can do to further assist you.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Apr. 16th, 2021

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Paul Dunagan Marathon, TX

Slow in installation of system from sales to project completion 5 months

3 years ago

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Reply from ADT Solar

Hello Paul,
I am sorry to hear the installation took longer than expected to complete! Now that your project is wrapped up, we are hopeful that the savings and results will make it all worth it. Please do not hesitate to reach out to myself or any of the Sunpro team if there is ever anything we can do to help with your experience.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 22nd, 2021

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JESSICA CORLEY-RIEVES Teague, TX

easy communication with most departments

3 years ago

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Reply from ADT Solar

Hello Jessica,
Thank you for the great review. Thank you for choosing Sunpro as your solar provider.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 22nd, 2021

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Tricha Clay Aubrey, TX

Communication could still use some fine tuning.

3 years ago

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Reply from ADT Solar

Hi Tricha,
Thanks for the review. I am sorry to hear we had a few issues with communication. We are always working to improve our craft and this feedback is exactly what we need in order to continue to improve. If there is anything I can do to help turn your experience into 5 stars, please just let me know!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 16th, 2021

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Daniel S Armendariz Deming, NM

Panels quit working for three months and no one knew about it . They took to long to fix . Light bill to high.

3 years ago

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Reply from ADT Solar

Hello Daniel,
I am very sorry to hear that you have had an issue with your solar panels! They are typically reliable but we are here for our customers if there are ever any issues. I have looped leaders in from our customer service team and they will be reaching out to you very shortly to learn more and help with your situation and help find a solution. Please do not hesitate to reach out to me directly if there is ever anything else I can do to help with your solar journey.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 9th, 2021

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Aubrey Panama City, FL

They installed it very rapidly. It was excellently done.

3 years ago

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Reply from ADT Solar

Hello Aubrey,
Thank you for the great 5 star review! I am very happy to hear you have had a wonderful experience with Sunpro. I am so glad you chose us to help you power your home with the sun and save some money on your electric bill. If you ever need any assistance throughout your solar journey, please do not hesitate to reach out to myself or any of the Sunpro team!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

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Matt Mogannam

System stopped working as intended 9 months after installation. They will not send out a technician for 4-6 weeks , meanwhile I am still paying my bill.

1 year ago

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Reply from ADT Solar

Hi Matt!

We are sorry to hear you have had system issues. We would love to address your concerns, so a member of our Customer Relations team is going to be reaching out to you soon.

May. 19th, 2023

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Sierrasue Plymouth, CA

Four months since signed contract. Still Waiting. They say wait is because of PGE electrical approval. Biweekly updates have disappeared.

1 year ago

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Aaron Polanco Torres Raeford, NC

Professional team all the way thru!. Always check up on me throughout the process

1 year ago

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Walter Carter Godley, TX

Nothing said by salesman has happened. I have requested several times to speak to someone and all I can get is my salesman making MORE promises he will not deliver. What a nightmare that is still going on.

1 year ago Edited September 20, 2022

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Reply from ADT Solar

Hello Walter,
I hate to hear you have had a frustrating experience. I have sent you a direct message so I can hopefully learn more and see if there is anything we can do to help at this time.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 10th, 2022

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Aaron Adler Seattle, WA

Excellent service and sales people. They were the best we spoke to and very transparent.

1 year ago

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Reply from ADT Solar

Hello Aaron,
Thank you for taking the time to leave us a 5 star review! I am so happy that you are pleased with your ADT Solar experience. Please do not hesitate to reach out to me directly if I can ever be of additional assistance with your solar project.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jun. 23rd, 2022

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MOUMOUNI DOUNA Virginia Beach, VA

this is the worst company ever, and stay away from it. since september 2021 my installation is still operational, paying two bills with no service. how something like this can happen in US?

2 years ago

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Reply from ADT Solar

Hello Moumouni,
I want to help you with this right away. I am going to send you a private message so I can learn more!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jun. 23rd, 2022

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Francois Holstein Orlando, FL

Pleasant experience overall. The rep was on point and knew what she was talking about.

3 years ago

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Reply from ADT Solar

Hi Francois,
I am very glad to hear you had a wonderful experience. Thank you very much for taking the time feedback about your Sunpro experience!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Apr. 16th, 2021

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charlotte foster Roaring Springs, TX

Great representative, Kassidy. She explained it well. Looks like a great product!

3 years ago

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Reply from ADT Solar

Hi Charlotte,
Thank you for leaving Kassidy some very positive feedback! We are very glad you looked into solar with us.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Nov. 24th, 2020

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Gregory Jones Carthage, MO

Honest ! Direct! Interested in making it right for you and not just to get a sale/

3 years ago

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Reply from ADT Solar

Hi Gregory,
Thank you for the great 5 star review. We are glad you had a positive experience and appreciated our honest upfront approach.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Nov. 18th, 2020

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William Rodgers Orange Park, FL

We had adt solar when I lived with my aunt never had a problem not once in the 5 years I lived with dollar solar

1 year ago

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Reply from ADT Solar

Hello William,
Thank you for taking time to leave us a review. I am very glad to see you have had a 5 star experience! If there is ever anything myself or anyone on the ADT solar team can do to help with your experience, please do not hesitate to let us know!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jul. 11th, 2022

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Mark Halburn Lancaster, SC

Despite its online promotions for free solar, and criticisms of Tesla products, ADT refused to work with me. ADT blamed a low credit score caused by a recent divorce. ADT needs to realize that single dads struggle to pay child support and need solar energy savings more than anyone. SHAME ON ADT SOLAR!

1 year ago

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Reply from ADT Solar

Hello Mark,
I am sorry to hear that you had this experience. I hope you will keep us in mind in the future when your situation changes. Please do not hesitate to reach out to me directly if there is anything I can do to help turn your experience around.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jun. 22nd, 2022

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shawne bradley San Francisco, CA

ADT Solar was an amazing company to work with, their prices very reasonable and they offered amazing options.

1 year ago

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Reply from ADT Solar

Hello Shawne,
Thank you for taking the time to leave us a 5 star review! I am so happy that you are pleased with your ADT Solar experience. Please do not hesitate to reach out to me directly if I can ever be of additional assistance with your solar project.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jun. 23rd, 2022

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Kevin D. Dunlap Graham, TX

Trying to get a tech to come check out the system we have installed anf are getting no responce.

1 year ago

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Reply from ADT Solar

Hi Kevin, please email us the name and address on your project and we will have someone reach out to help get some movement on your concerns. customersuccess@theprocompanies.com

Oct. 28th, 2022

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Carl Davis Savannah, GA

Current project seems to be stalled, going nowhere

1 year ago

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ANNIE THOMPSON Augusta, GA

My utility bill is over $200 per month. The batteries are still not working properly.

1 year ago

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Reply from ADT Solar

Hello Annie,
I am very sorry to hear you are having issues. I am going to send you a direct message right now so I can learn more and help to get this resolved for you!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 10th, 2022

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George Elster Omaha, NE

It's not large enough to meet the needs of this household

1 year ago

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Martha Alsup O'fallon, IL

Several issues with getting the system up and running

2 years ago

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Reply from ADT Solar

Hello Martha,
I am sorry to hear it took awhile to get your system operable after it was installed. I do show that we got the greenlight to turn your system online in January. If there is anything I can do to help provide assistance at this time, please do not hesitate to let me know! I am here and am happy to do anything possible to turn this into a 5 star experience.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Mar. 1st, 2022

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David R Hernandez Mesquite, TX

without a battery the system is useless and they don't tell you until cr...p happens

2 years ago

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Reply from ADT Solar

Hi David,
I am sorry to hear you are frustrated with the benefits your solar system provides. We are hopeful it will help you save a lot of money on your electric bills and protect you from inflation. The benefits of having a battery paired with your system is awesome but we also have tons of customers that enjoy their system without a battery. If you would like to talk more about your experience I would love to connect with you. Please reach out to me using my contact info below. I am confident we can turn your Sunpro experience around!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jan. 27th, 2022

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Ivan Rivas Aurora, IL

Panels are great just custom service is bad

2 years ago

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Reply from ADT Solar

Hi Ivan,
I am sorry to hear you have had a poor experience with our customer service team. I would be happy to be your main point of contact. Please do not hesitate to reach out to me directly if there is ever anything I can do to help with your solar journey!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jan. 28th, 2022

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Ann Lucas-Holmes

SunPro customer service need to be work on can never get in touch with anyone it takes them 3 or more day to get back to me or never receive a call

2 years ago Edited January 10, 2024

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Reply from ADT Solar

Hello Ann,
I am very sorry to hear you have had a less than stellar experience with our team. I would love to do all I can to help turn things around for you. I will reach out to you directly to learn what we can do to starting making things right and ensure you are pleased.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jan. 27th, 2022

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Jenny Smith Louisville, GA

long difficult install. Still waiting for battery to work

2 years ago

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Reply from ADT Solar

Hello Jenny,
I am sorry to hear you have had trouble with your battery and that things have taken longer than expected. I have reached out to our operations team to help ensure they are working to get everything resolved for you right away. If there is anything I can do to assist with your project moving forward, please do not hesitate to reach out to me directly!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jan. 28th, 2022

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Michael Alvin, TX

They never answer your call and if they do they can never give you the information you ask about

2 years ago

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Reply from ADT Solar

Hi Michael,
I am very sorry to hear you have been having trouble getting the information you need. I would love to help you out and want to make sure you get it today. Will you please send me an email and let me know what all you need? I will make sure we get back to you today. I will also give you my direct phone number to ensure you never have trouble getting through to us again. I look forward to helping you out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 20th, 2021

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Eloy Jimenez Weslaco, TX

Lack of communication and follow up with services.

2 years ago

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Reply from ADT Solar

Hi Eloy,
I am very sorry to hear that we lacked with communication. I am happy to be a direct line of communication for you. Please do not hesitate to reach out to me directly if there is anything I can do to assist with your solar experience!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 12th, 2021

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walt turner Albany, GA

cumulations after install is non existent

2 years ago

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Reply from ADT Solar

Hi Walt,
I am sorry you are having trouble getting in touch with our team. I would love to own communication for you. Please reach out to me directly and I will be happy to assist you with anything you may need.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 16th, 2021

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Kim Saint Louis, MO

The sales person never said about a lien was going to be placed on the home just payed my house!!

2 years ago

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Reply from ADT Solar

Hello Kim,
I would love to learn more about this and help you out. Will you please send me an email with your property address so I can get some answers for you and ensure everything is taken care of? There seems to likely be some sort of a misunderstanding and I absolutely want to dig to the bottom of it. Thank you!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 13th, 2021

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David Blankenship Oklahoma City, OK

They haven't performed the leak test yet

3 years ago

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Reply from ADT Solar

Hello David,
Thank you for the review. Please reach out to me directly and let me know what else can be done in order to help turn your experience into five stars. I am here and happy to help in any way that I can.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Apr. 27th, 2021

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David Fedor Mena, AR

the technicians are great. the office staff not so 3.

3 years ago

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Reply from ADT Solar

Hi David,
I am glad to hear you had a very positive experience with our technicians but I am sorry to hear that you had a less than stellar experience with our office staff! If there is anything I can do to help turn your experience around, please do not hesitate to let me know what I can do to help!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 14th, 2021