ADT Solar
7.8
Overall Score
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Verified Customer
Review Source
john lucas Harker Heights, TX
2 years ago
Reply from ADT Solar
Thank you for the great review! I am very thankful that you chose Sunpro to help you power your home with the sun!
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Oct. 29th, 2021
Verified Customer
Review Source
robert trudell Poplar Grove, IL
2 years ago
Reply from ADT Solar
Thank you for taking the time to leave us a review. As we are heading into the Fall and Winter months production will slightly decrease but then you will see a huge uptick in Spring and Summer when the longer sunny days come back. If you have any questions about production of your system please don't hesitate to reach out to any of the Sunpro team and we will be happy to help you out!
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Oct. 12th, 2021
Verified Customer
Review Source
Jeff Fair Carrollton, TX
2 years ago
Reply from ADT Solar
Thank you for taking the time to leave us a review. I am very glad you chose Sunpro as your solar provider. If there is ever anything myself or any of the Sunpro team can do to assist with your solar experience, please do not hesitate to reach out!
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Oct. 12th, 2021
Verified Customer
Review Source
William Dotson Punta Gorda, FL
2 years ago
Reply from ADT Solar
Thank you for taking the time to leave us a review. I am very glad you chose Sunpro as your solar provider. If there is ever anything myself or any of the Sunpro team can do to assist with your solar experience, please do not hesitate to reach out!
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Oct. 12th, 2021
Verified Customer
Review Source
joseph cabral Jacksonville, FL
2 years ago
Reply from ADT Solar
I am sorry to hear you did not get a quick return call! I am having trouble looking you up in my records. Can you please send me a direct message with the property address where you had solar installed so I can ensure we get you a return call right away? Thank you!
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Oct. 5th, 2021
Verified Customer
Review Source
Jerry Bryant Little Rock, AR
2 years ago
Reply from ADT Solar
I am very sorry to hear you have had trouble communicating with us. I am going to have a team mate reach out to you right away to see what we can do to assist you at this time and ensure you have a direct line of communication with our team. Please do not hesitate to reach out to me directly if there is anything else I can do to assist with your experience. Thank you!
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Oct. 5th, 2021
Verified Customer
Review Source
Karen Carmona Council Bluffs, IA
2 years ago
Reply from ADT Solar
I am sorry to hear we had issues with miscommunication about appointments. We are always working to improve and we appreciate this type of feedback as it helps us to make corrections. If there is anything I can do to help with your experience at this time, please do not hesitate to let me know!
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Sep. 17th, 2021
Verified Customer
Review Source
Kermit
2 years ago Edited January 10, 2024
Reply from ADT Solar
Thank you for the review! We are here if you ever need assistance with your solar system. Please do not hesitate to reach out.
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Sep. 7th, 2021
Verified Customer
Review Source
Flowers Pine Bluff, AR
2 years ago
Reply from ADT Solar
I am sorry to hear you are yet to see the savings. I would love to have our team dive into this for you and review. Will you please email me with the details of your project so I can get you in touch with a representative from our team? Thank you!
Blake Hazelrigg
Senior Manager
[email protected]
Jul. 12th, 2021
Verified Customer
Review Source
John Malone Manhattan, KS
2 years ago
Reply from ADT Solar
I would love to look into this for you. Will you please send me an email with the details and the address where we completed your home improvement project? I would love to get this addressed immediately.
Blake Hazelrigg
Senior Manager
[email protected]
May. 20th, 2021
Verified Customer
Review Source
Lizzie Chamberlin Bellevue, NE
2 years ago
Reply from ADT Solar
Glad you have been kept informed and that everything is working as designed. Let me know if I have ever provide any assistance with your experience.
Blake Hazelrigg
Senior Manager
[email protected]
May. 20th, 2021
Verified Customer
Review Source
Rick San Angelo, TX
2 years ago
Reply from ADT Solar
Thanks for the review. I am glad we got your questions answered and were easy to work with.
Blake Hazelrigg
Senior Manager
[email protected]
May. 20th, 2021
Verified Customer
Review Source
Ross Ocala, FL
2 years ago
Reply from ADT Solar
I am glad to hear we were able to recover from the hiccups. Please let me know if there is anything else I can do to help turn your experience in to 5 stars.
Blake Hazelrigg
Senior Manager
[email protected]
May. 5th, 2021
Verified Customer
Review Source
Kathryn Butler Wentzville, MO
2 years ago
Reply from ADT Solar
Thanks for the great review. Happy solar!
Blake Hazelrigg
Senior Manager
[email protected]
May. 5th, 2021
Verified Customer
Review Source
Bill Schuh Worden, IL
3 years ago
Reply from ADT Solar
Delivering the best quality system is a very important part of the customer experience we provide. Thank you for the review!
Blake Hazelrigg
Senior Manager
[email protected]
Apr. 16th, 2021
Verified Customer
Review Source
Joseph Paradis Alamogordo, NM
3 years ago
Reply from ADT Solar
I am sorry to hear things took a little longer than anticipated by I am glad to hear you have been pleased overall! Thanks for the feedback.
Blake Hazelrigg
Senior Manager
[email protected]
Apr. 16th, 2021
Verified Customer
Review Source
Michael Holmberg Las Cruces, NM
3 years ago
Reply from ADT Solar
Thank you for the review. I am sorry to hear you received less than stellar service! I will look into this and ensure our team learns from your feedback. Please don't hesitate to reach out to me directly if there is anything I can do to further assist you.
Blake Hazelrigg
Senior Manager
[email protected]
Apr. 16th, 2021
Verified Customer
Review Source
Sandra Stern Humble, TX
3 years ago
Reply from ADT Solar
Thank you for the review. I am sorry to hear you received poor communication post sale! I will look into this and ensure our team learns from your feedback. Please don't hesitate to reach out to me directly if there is anything I can do to further assist you.
Blake Hazelrigg
Senior Manager
[email protected]
Apr. 16th, 2021
Verified Customer
Review Source
Charles Edgell Albuquerque, NM
3 years ago
Reply from ADT Solar
I am sorry to hear that things took longer than anticipated. Please do not hesitate to reach out to me directly if there is ever anything I can do to further assist you.
Blake Hazelrigg
Senior Manager
[email protected]
Apr. 16th, 2021
Verified Customer
Review Source
Paul Dunagan Marathon, TX
3 years ago
Reply from ADT Solar
I am sorry to hear the installation took longer than expected to complete! Now that your project is wrapped up, we are hopeful that the savings and results will make it all worth it. Please do not hesitate to reach out to myself or any of the Sunpro team if there is ever anything we can do to help with your experience.
Blake Hazelrigg
Senior Manager
[email protected]
Feb. 22nd, 2021
Verified Customer
Review Source
JESSICA CORLEY-RIEVES Teague, TX
3 years ago
Reply from ADT Solar
Thank you for the great review. Thank you for choosing Sunpro as your solar provider.
Blake Hazelrigg
Senior Manager
[email protected]
Feb. 22nd, 2021
Verified Customer
Review Source
Tricha Clay Aubrey, TX
3 years ago
Reply from ADT Solar
Thanks for the review. I am sorry to hear we had a few issues with communication. We are always working to improve our craft and this feedback is exactly what we need in order to continue to improve. If there is anything I can do to help turn your experience into 5 stars, please just let me know!
Blake Hazelrigg
Senior Manager
[email protected]
Feb. 16th, 2021
Verified Customer
Review Source
Daniel S Armendariz Deming, NM
3 years ago
Reply from ADT Solar
I am very sorry to hear that you have had an issue with your solar panels! They are typically reliable but we are here for our customers if there are ever any issues. I have looped leaders in from our customer service team and they will be reaching out to you very shortly to learn more and help with your situation and help find a solution. Please do not hesitate to reach out to me directly if there is ever anything else I can do to help with your solar journey.
Blake Hazelrigg
Senior Manager
[email protected]
Feb. 9th, 2021
Verified Customer
Review Source
Aubrey Panama City, FL
3 years ago
Reply from ADT Solar
Thank you for the great 5 star review! I am very happy to hear you have had a wonderful experience with Sunpro. I am so glad you chose us to help you power your home with the sun and save some money on your electric bill. If you ever need any assistance throughout your solar journey, please do not hesitate to reach out to myself or any of the Sunpro team!
Blake Hazelrigg
Senior Manager
[email protected]
Jan. 29th, 2021
Sierrasue Plymouth, CA
1 year ago
Aaron Polanco Torres Raeford, NC
1 year ago
Walter Carter Godley, TX
1 year ago Edited September 20, 2022
Reply from ADT Solar
I hate to hear you have had a frustrating experience. I have sent you a direct message so I can hopefully learn more and see if there is anything we can do to help at this time.
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Oct. 10th, 2022
Review Source
Aaron Adler Seattle, WA
1 year ago
Reply from ADT Solar
Thank you for taking the time to leave us a 5 star review! I am so happy that you are pleased with your ADT Solar experience. Please do not hesitate to reach out to me directly if I can ever be of additional assistance with your solar project.
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Jun. 23rd, 2022
MOUMOUNI DOUNA Virginia Beach, VA
1 year ago
Reply from ADT Solar
I want to help you with this right away. I am going to send you a private message so I can learn more!
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Jun. 23rd, 2022
Francois Holstein Orlando, FL
3 years ago
Reply from ADT Solar
I am very glad to hear you had a wonderful experience. Thank you very much for taking the time feedback about your Sunpro experience!
Blake Hazelrigg
Senior Manager
[email protected]
Apr. 16th, 2021
charlotte foster Roaring Springs, TX
3 years ago
Reply from ADT Solar
Thank you for leaving Kassidy some very positive feedback! We are very glad you looked into solar with us.
Blake Hazelrigg
Senior Manager
[email protected]
Nov. 24th, 2020
Gregory Jones Carthage, MO
3 years ago
Reply from ADT Solar
Thank you for the great 5 star review. We are glad you had a positive experience and appreciated our honest upfront approach.
Blake Hazelrigg
Senior Manager
[email protected]
Nov. 18th, 2020
Review Source
William Rodgers Orange Park, FL
1 year ago
Reply from ADT Solar
Thank you for taking time to leave us a review. I am very glad to see you have had a 5 star experience! If there is ever anything myself or anyone on the ADT solar team can do to help with your experience, please do not hesitate to let us know!
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Jul. 11th, 2022
Review Source
Mark Halburn Lancaster, SC
1 year ago
Reply from ADT Solar
I am sorry to hear that you had this experience. I hope you will keep us in mind in the future when your situation changes. Please do not hesitate to reach out to me directly if there is anything I can do to help turn your experience around.
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Jun. 22nd, 2022
Review Source
shawne bradley San Francisco, CA
1 year ago
Reply from ADT Solar
Thank you for taking the time to leave us a 5 star review! I am so happy that you are pleased with your ADT Solar experience. Please do not hesitate to reach out to me directly if I can ever be of additional assistance with your solar project.
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Jun. 23rd, 2022
Verified Customer
Review Source
Kevin D. Dunlap Graham, TX
1 year ago
Reply from ADT Solar
Oct. 28th, 2022
Verified Customer
Review Source
Carl Davis Savannah, GA
1 year ago
Verified Customer
Review Source
ANNIE THOMPSON Augusta, GA
1 year ago
Reply from ADT Solar
I am very sorry to hear you are having issues. I am going to send you a direct message right now so I can learn more and help to get this resolved for you!
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Oct. 10th, 2022
Verified Customer
Review Source
George Elster Omaha, NE
1 year ago
Verified Customer
Review Source
Martha Alsup O'fallon, IL
2 years ago
Reply from ADT Solar
I am sorry to hear it took awhile to get your system operable after it was installed. I do show that we got the greenlight to turn your system online in January. If there is anything I can do to help provide assistance at this time, please do not hesitate to let me know! I am here and am happy to do anything possible to turn this into a 5 star experience.
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Mar. 1st, 2022
Verified Customer
Review Source
David R Hernandez Mesquite, TX
2 years ago
Reply from ADT Solar
I am sorry to hear you are frustrated with the benefits your solar system provides. We are hopeful it will help you save a lot of money on your electric bills and protect you from inflation. The benefits of having a battery paired with your system is awesome but we also have tons of customers that enjoy their system without a battery. If you would like to talk more about your experience I would love to connect with you. Please reach out to me using my contact info below. I am confident we can turn your Sunpro experience around!
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Jan. 27th, 2022
Verified Customer
Review Source
Ivan Rivas Aurora, IL
2 years ago
Reply from ADT Solar
I am sorry to hear you have had a poor experience with our customer service team. I would be happy to be your main point of contact. Please do not hesitate to reach out to me directly if there is ever anything I can do to help with your solar journey!
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Jan. 28th, 2022
Verified Customer
Review Source
Ann Lucas-Holmes
2 years ago Edited January 10, 2024
Reply from ADT Solar
I am very sorry to hear you have had a less than stellar experience with our team. I would love to do all I can to help turn things around for you. I will reach out to you directly to learn what we can do to starting making things right and ensure you are pleased.
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Jan. 27th, 2022
Verified Customer
Review Source
Jenny Smith Louisville, GA
2 years ago
Reply from ADT Solar
I am sorry to hear you have had trouble with your battery and that things have taken longer than expected. I have reached out to our operations team to help ensure they are working to get everything resolved for you right away. If there is anything I can do to assist with your project moving forward, please do not hesitate to reach out to me directly!
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Jan. 28th, 2022
Verified Customer
Review Source
Michael Alvin, TX
2 years ago
Reply from ADT Solar
I am very sorry to hear you have been having trouble getting the information you need. I would love to help you out and want to make sure you get it today. Will you please send me an email and let me know what all you need? I will make sure we get back to you today. I will also give you my direct phone number to ensure you never have trouble getting through to us again. I look forward to helping you out!
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Oct. 20th, 2021
Verified Customer
Review Source
Eloy Jimenez Weslaco, TX
2 years ago
Reply from ADT Solar
I am very sorry to hear that we lacked with communication. I am happy to be a direct line of communication for you. Please do not hesitate to reach out to me directly if there is anything I can do to assist with your solar experience!
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Oct. 12th, 2021
Verified Customer
Review Source
walt turner Albany, GA
2 years ago
Reply from ADT Solar
I am sorry you are having trouble getting in touch with our team. I would love to own communication for you. Please reach out to me directly and I will be happy to assist you with anything you may need.
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Sep. 16th, 2021
Verified Customer
Review Source
Kim Saint Louis, MO
2 years ago
Reply from ADT Solar
I would love to learn more about this and help you out. Will you please send me an email with your property address so I can get some answers for you and ensure everything is taken care of? There seems to likely be some sort of a misunderstanding and I absolutely want to dig to the bottom of it. Thank you!
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Sep. 13th, 2021
Verified Customer
Review Source
David Blankenship Oklahoma City, OK
3 years ago
Reply from ADT Solar
Thank you for the review. Please reach out to me directly and let me know what else can be done in order to help turn your experience into five stars. I am here and happy to help in any way that I can.
Blake Hazelrigg
Senior Manager
[email protected]
Apr. 27th, 2021
Verified Customer
Review Source
David Fedor Mena, AR
3 years ago
Reply from ADT Solar
I am glad to hear you had a very positive experience with our technicians but I am sorry to hear that you had a less than stellar experience with our office staff! If there is anything I can do to help turn your experience around, please do not hesitate to let me know what I can do to help!
Blake Hazelrigg
Senior Manager
[email protected]
Feb. 14th, 2021
