ADT Solar
7.8
Overall Score
Filter by:
Sort by:
Raegan Cook Memphis, TN
2 years ago
Reply from ADT Solar
I am very sorry to hear you are having a delay getting service on your Tesla Powerwall. I want to help you ensure this gets resolved immediately. I am going to send you a private message to obtain more details so I can begin to implement a solution. I look forward to working with you!
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Jan. 27th, 2022
Review Source
Bruce Lawrence Fort Worth, TX
2 years ago
Reply from ADT Solar
I am very sorry to hear you have had this experience and then have struggled to get help. Will you please send me an email directly with the property address where you have solar installed so I can locate your account? I will then work with your Service team to help get you some answers as quickly as possible. Thank you!
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Dec. 7th, 2021
Amanda Hendrix
2 years ago
Reply from ADT Solar
I am sorry to hear about this delay. I have alerted our operational team and have them doing what they can to further assist you and help ensure you are pleased with your Sunpro experience. If there is anything else I can do to further assist you, please do not hesitate to let me know!
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Oct. 12th, 2021
Danyahel Norris Houston, TX
2 years ago
Reply from ADT Solar
Thank you so much for the feedback! Gage takes a ton of pride in the experience he provides his customers. I will make sure he is aware of your review, as well as his manager to ensure he gets the credit he deserves. We are so appreciative of you referring us to your friends and family. Thanks again and happy solar!
Blake Hazelrigg
Senior Manager
[email protected]
Jun. 22nd, 2021
Steve Randall Oklahoma City, OK
3 years ago Edited September 14, 2021
Reply from ADT Solar
I just sent you a private message. I want to work with you and help get this resolved immediately. Thank you for bringing this issue to my attention. I am confident we can get this turned around for you very quickly and that you will be very impressed with your Sunpro experience!
Blake Hazelrigg
Senior Manager
[email protected]
Feb. 25th, 2021
Randy Bastert Hull, IL
3 years ago
Reply from ADT Solar
Thanks for leaving such a wonderful review for Kaela! I am very glad to hear you enjoyed the consultation she provided you. I will pass your feedback on to ensure she gets some recognition!
Blake Hazelrigg
Senior Manager
[email protected]
Feb. 8th, 2021
Julie ,
3 years ago
Reply from ADT Solar
Thanks for the perfect review! I am glad you chose Sunpro to be your solar provider. Please let myself, Jordan or any of the Sunpro team know if there is ever anything we can do to help with your experience!
Blake Hazelrigg
Senior Manager
[email protected]
Jan. 5th, 2021
Bobbi Schreiner Palm Harbor, FL
3 years ago
Reply from ADT Solar
Thank you for leaving a great review about your experience with Jake. I will pass your feedback on to ensure he gets the credit he deserves!
Blake Hazelrigg
Senior Manager
[email protected]
Dec. 23rd, 2020
Gary Smart Dunnellon, FL
3 years ago
Judy Carnahan Marietta, GA
3 years ago
Reply from ADT Solar
Dec. 7th, 2020
Phil Keaton Orlando, FL
3 years ago
Reply from ADT Solar
Thank you for the great feedback! At Sunpro we work hard each day to provide our customers with the best experience in the industry. Your review helps to let us know we are hitting our goal!
Blake Hazelrigg
Senior Manager
[email protected]
Nov. 30th, 2020
Sam Carrollton, TX
3 years ago
Reply from ADT Solar
Thanks for leaving Alex a wonderful review! I will share with his team to ensure he receives the shout out he deserves.
Blake Hazelrigg
Senior Manager
[email protected]
Nov. 18th, 2020
Frank L Altamonte Springs, FL
3 years ago
Reply from ADT Solar
This is wonderful feedback! It is great to hear our customers call us kind words like honest! We strive to be honest daily and let the solar benefits speak for themselves. Thanks again!
Blake Hazelrigg
Senior Manager
[email protected]
Nov. 12th, 2020
Review Source
M. Nielsen South Bend, IN
1 year ago
Reply from ADT Solar
Thank you for taking the time to leave us a 5 star review! I am so happy that you are pleased with your ADT Solar experience. Please do not hesitate to reach out to me directly if I can ever be of additional assistance with your solar project.
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Jun. 23rd, 2022
Verified Customer
Review Source
Christian Jison Hemet, CA
1 year ago
Verified Customer
Review Source
Gedeon Youngang Omaha, NE
1 year ago
Reply from ADT Solar
Oct. 26th, 2022
Verified Customer
Review Source
George L Buska Saint Augustine, FL
1 year ago
Verified Customer
Review Source
Wendell Wilkerson Franklinton, NC
1 year ago
Verified Customer
Review Source
Barry Ostmann Eagle, NE
1 year ago
Verified Customer
Review Source
Jan Trip Winter Haven, FL
1 year ago
Reply from ADT Solar
Oct. 26th, 2022
Verified Customer
Review Source
Bryan Smith Oceanside, CA
1 year ago
Reply from ADT Solar
Oct. 26th, 2022
Verified Customer
Review Source
Dennis and Peggy Stout Ankeny, IA
1 year ago
Verified Customer
Review Source
Richard Curreri Estero, FL
1 year ago
Verified Customer
Review Source
Connor Tinaglia Conyers, GA
1 year ago
Verified Customer
Review Source
George* Runnels Houston, TX
1 year ago
Reply from ADT Solar
I am sorry to hear that you have yet to be able to recoginize the savings. I would love to look into this for you and help to make sense of your solar savings. I am going to send you a private message in hopes to help seek resolution.
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Aug. 18th, 2022
Verified Customer
Review Source
Steve Sholar Madisonville, LA
1 year ago
Verified Customer
Review Source
Laura Vandiver Princeton, TX
1 year ago
Verified Customer
Review Source
Nate Smith Atlanta, GA
1 year ago
Reply from ADT Solar
I am sorry to learn you are having issues with your batteries. I am going to send you a message to learn more about this and see what I can do to help.
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Aug. 4th, 2022
Verified Customer
Review Source
JAY A BLOOMQUIST
1 year ago
Reply from ADT Solar
Will you please send me the property address where your solar project was installed? this will help me to look up the payment that is associated with your project. Thank you!
Blake Hazelrigg
Jul. 22nd, 2022
Verified Customer
Review Source
Edward Elam Crestview, FL
1 year ago
Reply from ADT Solar
I want to help you out! Can you please send me an email with the property address where you had solar installed? That will allow me to look up your account and help get this mailed. Thanks!
Blake Hazelrigg
Director of Client Advocacy
[email protected]
May. 24th, 2022
Verified Customer
Review Source
Wayne McDonough, GA
2 years ago
Reply from ADT Solar
Thank you so much for taking the time to leave us a five star review. We are so happy that you chose ADT Solar and we are thankful to have your business. If there is ever anything we can do to help with your solar journey, please do not hesitate to reach out!
Blake Hazelrigg
Director of Client Advocacy
[email protected]
May. 3rd, 2022
Verified Customer
Review Source
Thomas Fitzgerald
2 years ago
Reply from ADT Solar
I am glad you had a great experience with Mitch. Thanks for the review!
Blake Hazelrigg
Director of Client Advocacy
[email protected]
May. 3rd, 2022
Verified Customer
Review Source
Dennis Union, IA
2 years ago
Reply from ADT Solar
Thank you for taking the time to leave us a review. I am sorry to hear the timeline for completing your project. We always work hard to get things done much faster than this and I am sorry there was an extended delay. If there is anything I can do to help turn your experience into 5 stars moving forward, please let me know!
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Apr. 1st, 2022
Verified Customer
Review Source
Leonard P Scroggins Byron, GA
2 years ago
Reply from ADT Solar
Thank you for the review. If there is anything I can do to help you out - I would love to! I will attempt reaching out to you directly to see what I can do to help.
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Mar. 21st, 2022
Verified Customer
Review Source
Officer Eric Coombs Crawfordville, FL
2 years ago
Reply from ADT Solar
Thank you for the wonderful review. I am glad that you chose Sunpro as your solar provider and had a great experience!
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Feb. 15th, 2022
Verified Customer
Review Source
Peter Gagnet Las Vegas, NV
2 years ago
Reply from ADT Solar
I am very sorry to hear you have struggled to get timely replies to your emails. With that said, I am very happy that you are pleased with the system. If there is anything I can do to assist you at this time I hope you will reach out to me right away. I am here and happy to help! Thank you for the review.
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Feb. 15th, 2022
Verified Customer
Review Source
Ray Barnes Plano, TX
2 years ago
Reply from ADT Solar
I am sorry things took longer than expected to get installed and then up and running. We always work hard to expedite this process but as a lot of the approvals and action needed come from third parties like utilities, building departments, etc some times we don't have as much control over the timeline as we would like. If there is anything I can do to assist you at this time please don't hesitate to reach out to me directly. I am happy to help!
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Jan. 28th, 2022
Verified Customer
Review Source
Benwell Wentzville, MO
2 years ago
Reply from ADT Solar
I am sorry things took longer than expected to get installed and then up and running. We always work hard to expedite this process but as a lot of the approvals and action needed come from third parties like utilities, building departments, etc some times we don't have as much control over the timeline as we would like. If there is anything I can do to assist you at this time please don't hesitate to reach out to me directly. I am happy to help!
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Jan. 28th, 2022
Verified Customer
Review Source
Shannon Bishop Tucson, AZ
2 years ago
Reply from ADT Solar
I am sorry to hear we did not provide you with the best communication as your project progressed. If there is anything I can do to assist you as this time please do not hesitate to let me know. I want to make sure you are comfortable and pleased with your experience!
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Jan. 28th, 2022
Verified Customer
Review Source
Fred Mosley Copperas Cove, TX
2 years ago
Reply from ADT Solar
I would love to help out and do all I can to turn your experience around as we move forward. Please do not hesitate to reach out to me and let me know what I can do to help!
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Dec. 23rd, 2021
Verified Customer
Review Source
Ajay vora Saint Louis, MO
2 years ago
Reply from ADT Solar
I am sorry to hear you have received slow replies from our team. I am happy to assist you if you are ever in need of anything as we move forward. Please do not hesitate to reach out to me directly!
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Dec. 23rd, 2021
Verified Customer
Review Source
JACOB MIDDLETON De Soto, MO
2 years ago
Reply from ADT Solar
I would love to help out and do all I can to turn your experience around as we move forward. Please do not hesitate to reach out to me and let me know what I can do to help!
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Dec. 23rd, 2021
Verified Customer
Review Source
Russell Gaffney Killeen, TX
2 years ago
Reply from ADT Solar
Thank you for the great review and for choosing Sunpro as your solar provider! Myself and the rest of the Sunpro team look forward to servicing your solar system for many years to come. Please do not hesitate to reach out if any questions or concerns come up.
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Dec. 23rd, 2021
Verified Customer
Review Source
George Todorov Bella Vista, AR
2 years ago
Reply from ADT Solar
Thank you for the great review and for choosing Sunpro as your solar provider! Myself and the rest of the Sunpro team look forward to servicing your solar system for many years to come. Please do not hesitate to reach out if any questions or concerns come up.
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Dec. 23rd, 2021
Verified Customer
Review Source
Nathan Danielson Saint Augustine, FL
2 years ago
Reply from ADT Solar
Thank you for the great review and for choosing Sunpro as your solar provider! Myself and the rest of the Sunpro team look forward to servicing your solar system for many years to come. Please do not hesitate to reach out if any questions or concerns come up.
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Dec. 23rd, 2021
Verified Customer
Review Source
Donna Dial Pine Bluff, AR
2 years ago
Reply from ADT Solar
I am sorry to hear you had some issues with the install and your sales rep. If there is anything I can do to help turn your experience around please do not hesitate to reach out to me. Myself and the rest of the Sunpro team are committed to providing our customers with industry best experiences and I am sorry to hear you have faced multiple issues!
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Nov. 29th, 2021
Verified Customer
Review Source
Sorn Im Wichita, KS
2 years ago
Reply from ADT Solar
Thank you for the great review. I am glad to read that your system is working well.
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Nov. 23rd, 2021
Verified Customer
Review Source
Richard York Lincoln, NE
2 years ago
Reply from ADT Solar
Thank you for taking the time to leave us a review. I have notified the leadership of our Customer Success Department and they will be reaching out to you very quickly to review and help ensure your system is operating as designed. If there is anything else I can do to help with your Sunpro experience, please do not hesitate to let me know!
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Nov. 23rd, 2021
Verified Customer
Review Source
Michael Jasper, FL
2 years ago
Reply from ADT Solar
I would love to look into this for you! Sorry to hear about the delay. Please send me an email with all details so I can help you to quickly get a resolution!
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Nov. 23rd, 2021
Verified Customer
Review Source
Shane W Fraser Mesa, AZ
2 years ago
Reply from ADT Solar
I would love to help you out right away. Please send me an email with your property address so I can look up your project and contact info. I want to jump on this right away and help you out!
Blake Hazelrigg
Director of Client Advocacy
[email protected]
Nov. 12th, 2021
