Name: ADT Solar
Rating: 4.4

star star_border star_border star_border star_border

Shana Wills

My 74 year old mother got roped into a 25 year contract. My sister and I didn't realize she had put panels on the house in December until January. As of right now, they still aren't active because my mother had a stroke shortly after the first of the year. My sister and I both think she has Dementia, and didn't realize what she was signing. Who would give an elderly woman a 25 year contract?!?! We want them to take the panels off. We aren't sure if my mother will be able to go back home.

2 years ago

Reply from ADT Solar

Hello Shana,
I am very sorry to hear you have had this frustrating experience. Please reach out to me directly with details like the property address and your contact information. I want to connect with you and see what can be done to help at this time.

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Feb. 15th, 2022

star star_border star_border star_border star_border

Donna Mcmahon Naples, FL

My install finished in March 2021. The installation is sloppy and devalues my home. The supports extend beyond the panels. I have called multiple times to have it fixed. Sometimes I got a reply and promise to fix but no action. So I was forced to start payments. After I signed the activation agreement FPL said I could activate my service. The electrical box they installed inside my house has two switches. One does nothing. It is not working. This big conglomerate company will probably need to be sued. Next time i need a contractor I will look locally.

2 years ago

Reply from ADT Solar

Hello Donna,
I am very sorry to hear you have had a poor experience with our team. I have raised your concerns to our service department and expect to work toward getting a solution in place that you are pleased with very soon. Please do not hesitate to reach out to me directly if there is anything else I can do to further assist you. Thanks!

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Oct. 5th, 2021

star star_border star_border star_border star_border

JerryA Edmond, OK

Sad to say, but I had to go with a different company AFTER my system was installed. Very unprofessional installation, not to mention I was lied to about the system that I was sold. When I asked what was going to be done about these issues, I was told to “Figure it out”. Since then I have gone with a local company and have had much better results.

2 years ago

Reply from ADT Solar

Hello Jerry,
I am very sorry to hear that things did not go as planned. If there is anything I can do to help turn your experience around, please do not hesitate to reach out to me directly. I am here and happy to help.

Blake Hazelrigg
Senior Manager
[email protected]

Jun. 7th, 2021

star star star star star

Michele Erbrick Jupiter, FL

Shiloh was extremely knowledgeable about solar power and was able to answer all of our questions. She was a pleasure to work with.

2 years ago

Reply from ADT Solar

Hi Michele,
Thank you for leaving Shiloh an incredible 5 star review. I will pass your feedback on to her manager to ensure she receives the recognition she deserves.

Blake Hazelrigg
Senior Manager
[email protected]

Jun. 7th, 2021

star star star star star

James Doyle Scottsdale, AZ

Shiloh was great at helping me work through all the details of solar and what would be best for my situation. She has been so helpful!

2 years ago

Reply from ADT Solar

Hello James,
Thanks for leaving Shiloh the amazing feedback. I will make sure she gets recognition for her efforts.

Blake Hazelrigg
Senior Manager
[email protected]

May. 20th, 2021

star star star star star

James Gray III Dallas, TX

I just dealt with Shiloh Q. on a Sunpro Solar green solution for my energy usage. Great experience. She was charming and knowledgeable.

2 years ago

Reply from ADT Solar

Hi James,
Thanks for leaving Shiloh a 5 star review. She takes a ton of pride in the experience she provides her customer. I will make sure she gets recognition for her efforts here.

Blake Hazelrigg
Senior Manager
[email protected]

May. 20th, 2021

star star star star star

Lester Harvey ,

Kassidy G. was awesome. She was extremely knowledgeable and showed a lot of patience for my situation. She represents the company very well.

3 years ago

Reply from ADT Solar

Hi Lester,
Thanks for giving Kassidy a huge shout out! I will pass your feedback on and ensure she gets the recognize she deserves. She consistently works hard to deliver her customers an amazing experience!

Blake Hazelrigg
Senior Manager
[email protected]

Mar. 12th, 2021

star star star star star

Hollie L. Sugar Land, TX

Representative is knowledgeable about solar panel and how it works for a residential home. Very attentive and customer orientated.

3 years ago

Reply from ADT Solar

Hi Hollie,
Thank you for the 5 star review. I am very glad to hear you were about to learn from our representative and enjoyed your consultation!

Blake Hazelrigg
Senior Manager
[email protected]

Mar. 12th, 2021

star star star star star

Sylvia Flynn Savannah, GA

Jacob G was totally up front with me and didn't try to sell me something that would not be effective. A++ No negatives

3 years ago

Reply from ADT Solar

Hi Syliva,
Thank you for taking a moment to leave feedback on your experience with Jacob! He is a solar veteran and really knows his stuff. We are glad to hear you had a positive experience.

Blake Hazelrigg
Senior Manager
[email protected]

Nov. 12th, 2020

star star star_border star_border star_border

Hunter Brown Greensboro, NC

Installation went fine they were done in a day. They had trouble with one part and told me to call them when it came in.It took till june to come in.The panels were working t ill the enphase would not show me anything, when I talked to Mr. R he was very helpful,but the system would not respond We tried alot but it did not help . Iasked if they could send someone out to install the new circuit board and reset the system. It has been since june 20th till now Oct 12th and they have made no attempt to fix the problem .This says alot about your service.

1 year ago

Reply from ADT Solar

Hi Hunter, we would really like to assist with getting your concern addressed. Please email the name on your project to [email protected]

Oct. 26th, 2022

star star star star star_border

Trish webb Phoenix, AZ

ADT was one of a few Solar companies I looked into when I wanted to get solar panels. They were very knowledgeable and made many good points on why to buy solar panels. I decided against getting though due to the cost.

1 year ago

star star star star star_border

Dale Becker Crestview, FL

SunPro made going solar very easy. They handled everything for us from the electric company, permits, and HOA guidelines. the application process was simple and the financing is very affordable

2 years ago

Reply from ADT Solar

Hello Dale,
Thank you for taking the time to leave us a review. I am very glad you chose Sunpro as your solar provider. If there is ever anything myself or any of the Sunpro team can do to assist with your solar experience, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

David P Champaign, IL

answered all questions. if didn't know found out.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Wayne West Camden, AR

Product is great, the ability to contact account manager or them returning phone calls not so great

1 year ago

check_circle

Verified Customer

star star star star star

Jacqueline Graham Omaha, NE

Every thing was done great and explained

1 year ago

check_circle

Verified Customer

star star star star star

Roy Cocey Las Cruces, NM

Went up fast, and I was keep informed of the status.

1 year ago

check_circle

Verified Customer

star star star star star

Irma Gallardo Upland, CA

Great service! Great product . Highly recommend.

1 year ago

check_circle

Verified Customer

star star star star star

Don

They always there for you, when I had an issue they were there for me

1 year ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Roger and Victoria Gadsden Omaha, NE

The system works great. I am very pleased with it.

1 year ago

check_circle

Verified Customer

star star star star star

Joanne Stevenson Lockhart, TX

Prompt, courteous service for a good price

1 year ago

check_circle

Verified Customer

star star star star star

Robert Kirkpatrick Broken Arrow, OK

Quality product. Tech advanced. Real time monitoring

1 year ago

check_circle

Verified Customer

star star star star star

James Sealy Apopka, FL

It's working extremely well and I am quite pleased with it.

1 year ago

check_circle

Verified Customer

star star star star star

Robbie Glenn Gentry, AR

Very professional and courteous. Communicates clearly.

1 year ago

check_circle

Verified Customer

star star star star star

Stephen C Hammond Columbus, OH

like the way bradon s told me abouy solar

1 year ago

check_circle

Verified Customer

star star star star star

Robert Weimer Georgetown, TX

good service, great communication from our rep John.

1 year ago

check_circle

Verified Customer

star star star star star

Frank Adams Advance, NC

Customer service great.. Product is great

1 year ago

check_circle

Verified Customer

star star star star star

Donnie Hemme Terrell, TX

Friendly and knowledgeable agents at ADT SOLAR

1 year ago

check_circle

Verified Customer

star star star star_border star_border

cathy tedesco Lake Placid, FL

was misled in the monthly savings loan amt. 224. electric bill 76.00 total 300.00

1 year ago

check_circle

Verified Customer

star star star star star

Michael Batsell Georgetown, TX

They were professional, courteous and on time.

1 year ago

check_circle

Verified Customer

star star star star star

Marina Lara Arcadia, FL

You keep me informed through the long process

1 year ago

check_circle

Verified Customer

star star star star star

Clarence green Manassas, VA

They were extremely professional and effective.

1 year ago

check_circle

Verified Customer

star star star star star_border

Lerria shaw Kansas City, KS

I liked our sales person. Installers were polite and professional.

1 year ago

check_circle

Verified Customer

star star star star star

David Clapp Palatka, FL

They have been so helpful and very responsive!

1 year ago

Reply from ADT Solar

Hello David,
Thank you for taking the time to leave us a 5 star review! I am so happy that you are pleased with your experience. If there is ever anything that myself or any of the ADT Solar team can do to assist, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Aug. 23rd, 2022

check_circle

Verified Customer

star star star star star

Becca Peterman Myrtle Beach, SC

So far every step in the process has went great.

1 year ago

Reply from ADT Solar

Hello Becca,
Thank you for taking the time to leave us a 5 star review! I am so happy that you are pleased with your experience. If there is ever anything that myself or any of the ADT Solar team can do to assist, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Aug. 23rd, 2022

check_circle

Verified Customer

star star star star star_border

Charles Petro Pensacola, FL

its only been working for a full month and i am already saving money

1 year ago

check_circle

Verified Customer

star star star star star

Michael kappelmann Union, MO

The whole process went very smoothly , very smoothly

1 year ago

Reply from ADT Solar

Hello Michael,
Thank you for taking the time to leave us a 5 star review! I am so happy that you are pleased with your experience. If there is ever anything that myself or any of the ADT Solar team can do to assist, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Aug. 23rd, 2022

check_circle

Verified Customer

star star star star star

Lynn Jenkins Cape Coral, FL

American made, great quality and working great

1 year ago

Reply from ADT Solar

Hello Lynn,
Thank you for taking the time to leave us a 5 star review! I am so happy that you are pleased with your experience. If there is ever anything that myself or any of the ADT Solar team can do to assist, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Aug. 23rd, 2022

check_circle

Verified Customer

star star star star star

Gloria Sarasota, FL

So far service is excellent. I Don't have any complaints.

1 year ago

Reply from ADT Solar

Hi Gloria,
Thank you for the 5 star review. Happy solar!

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Jul. 22nd, 2022

check_circle

Verified Customer

star star star star star

Kent Mallquist Port Isabel, TX

We have been very pleased with our first month of service

1 year ago

Reply from ADT Solar

Hi Kent,
Thank you for the 5 star review!!

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Jul. 22nd, 2022

check_circle

Verified Customer

star star star star star_border

Andrey Blumberg Hampton, VA

Initial instillation wonderful. Very slow with finishing the final hookup.

1 year ago

Reply from ADT Solar

Hi Andrey,
I wanted to thank you for the review. I am sorry to hear that you have had issues after your final hookup. If there is anything else I can do to further assist you, please do not hesitate to let me know. In the meantime, I will reach out to our internal team to help ensure we are doing all we can to finalize your project as quickly as possible.
Blake Hazelrigg
Director of Client Advocacy
[email protected]

Jul. 22nd, 2022

check_circle

Verified Customer

star star star star star_border

Michael Osburn Little Rock, AR

They do a good job it works great ,have not had any problems with system.

1 year ago

Reply from ADT Solar

Hi Michael,
I am glad to hear we did a good job and that you have not had any problems. Thank you for the feedback!

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Jul. 22nd, 2022

check_circle

Verified Customer

star star star star star_border

Richard M Mohan Summerfield, FL

Everything was great until I had to wait 6 months o get hooked up

1 year ago

Reply from ADT Solar

Hi Richard,
Thank you for the review. I am glad you had a pretty good experience I just wish it could have happened a lot faster. Please reach out if you ever need anthing!

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Jul. 22nd, 2022

check_circle

Verified Customer

star star star star star

William Holady Las Vegas, NV

When I have a question they go out of their way to answer.

1 year ago

Reply from ADT Solar

Hello William,
Thank you for taking time to leave us a review. I am very glad to see you have had a 5 star experience! If there is ever anything myself or anyone on the ADT solar team can do to help with your experience, please do not hesitate to let us know!

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Jul. 11th, 2022

check_circle

Verified Customer

star star star star star

Charles Dye Dawsonville, GA

The ADT Solar team was great to work with.

1 year ago

Reply from ADT Solar

Hello Charles,
Thank you for taking time to leave us a review. I am very glad to see you have had a 5 star experience! If there is ever anything myself or anyone on the ADT solar team can do to help with your experience, please do not hesitate to let us know!

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Jul. 11th, 2022

check_circle

Verified Customer

star star star star star

LEONARD CATERINICCHIO Fort Worth, TX

I enjoy the quick and friendly customer service

1 year ago

Reply from ADT Solar

Hello Leonard,
Thank you for taking time to leave us a review. I am very glad to see you have had a 5 star experience! If there is ever anything myself or anyone on the ADT solar team can do to help with your experience, please do not hesitate to let us know!

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Jul. 11th, 2022

check_circle

Verified Customer

star star star star star_border

MaryAnne Kessler Norwalk, IA

Great product, the process was very slow to get completed and operational

1 year ago

Reply from ADT Solar

Hello MaryAnne,
I am glad that you are pleased with the product but I am sorry it took longer than anticipated to get operational. Solar has tons of moving parts and sometimes it takes longer to complete the install than we want. If there is ever anything I can do to help with your experience, please do not hesitate to reach out to me directly.

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Jun. 23rd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

James Long Glendale, AZ

I was completely miss lead on the cost of my system. The amount of money that I will save on the monthly costs would not by a piece of gum.

1 year ago

Reply from ADT Solar

Hello James,
I am very sorry to hear you have had this experience and would love to ensure we review your anticipated savings with you. I will send you a direct message so we can connect and review.

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Jun. 23rd, 2022

check_circle

Verified Customer

star star star star star

Patel Deep Orlando, FL

.Good engineering and workmanship please

1 year ago

Reply from ADT Solar

Hello Patel,
Thank you for taking the time to leave us a 5 star review! I am so happy that you are pleased with your ADT Solar experience. Please do not hesitate to reach out to me directly if I can ever be of additional assistance with your solar project.

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Jun. 23rd, 2022

check_circle

Verified Customer

star star star star star_border

Erasmo Martinez

very good sistem good savings the sistem overall is very good

1 year ago Edited June 9, 2022

Reply from ADT Solar

Hello Erasmo,
Thank you for taking the time to leave us a 5 star review! I am so happy that you are pleased with your ADT Solar experience. Please do not hesitate to reach out to me directly if I can ever be of additional assistance with your solar project.

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Jun. 23rd, 2022

check_circle

Verified Customer

star star star star star

Holden Covington, LA

Excellent service workmanship and communication

1 year ago

Reply from ADT Solar

Hello Holden,
Thank you for taking the time to leave us a 5 star review! I am so happy that you are pleased with your ADT Solar experience. Please do not hesitate to reach out to me directly if I can ever be of additional assistance with your solar project.

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Jun. 23rd, 2022