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ADT Solar

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7.8

Overall Score

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Cassie-Jane Converse, TX

Equipment is fine it is the customer service that they need to improve. They totally blow you off.

3 years ago

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Reply from ADT Solar

Hello Cassie-Jane,
I am very sorry to hear you were blown off and would love to help you in anyway that I can! Please reach out to me directly with any questions or concerns. We have a huge emphasis on our customer experience and I am sorry to hear things have been rough for you. I look forward to working with you and doing what I can to help turn things around!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 18th, 2021

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Antonio Salmeron

ADT has very bad customer services I solar system with them i call them and wait for hour to get some help no one was able to help if can give them zero i would

1 year ago

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Reply from ADT Solar

Thank you for expressing your concerns with ADT Solar. Your feedback is a valuable source of information in improving our service to our customers. Please accept our apology for the poor service you feel we have given. You may send your account information to CustomerSuccess@theprocompanies.com. We look forward to hearing from you.

Apr. 27th, 2023

star star star star star

Ali Khazaal Rupert, ID

Thank you so much , Great management. They are Professional

2 years ago

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Reply from ADT Solar

Hi Ali,
Thank you for the 5 star review! Please do not hesitate to reach out if you ever need us. We are here and happy to help support you.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

May. 3rd, 2022

star star star star star

Ormando Gomez

Thank you Guillermo G and SunPro for your time and professionalism.

2 years ago

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Reply from ADT Solar

Hello Ormando,
Thank you so much for taking the time to leave us a five star review. We are so happy that you chose ADT Solar and we are thankful to have your business. If there is ever anything we can do to help with your solar journey, please do not hesitate to reach out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

May. 3rd, 2022

star star star star star

Mary Judith King Tallahassee, FL

Very nice sales associate - I am still unsure of I am going to purchase product

2 years ago

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Reply from ADT Solar

Hi Mary,
Thanks for the great 5 star review about your experience with our sales associate. If there is anything I can do to assist with your solar experience, just let me know!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jul. 23rd, 2021

star star star star star

colin williamson Mechanicsville, VA

Alex was very professional and worked hard to make my transaction happen.

3 years ago

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Reply from ADT Solar

Hello Colin,
Thank you for the great 5 star review! I am very glad to hear you have had a wonderful experience with Sunpro and more specifically Alex. I am so glad you chose us to help you power your home with the sun and save some money on your electric bill. If you ever need any assistance throughout your solar journey, please do not hesitate to reach out to myself or any of the Sunpro team!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

star star star star star

Mmorter25 Tomball, TX

Great company. Presentation was informative, yet casual w a q&a.

3 years ago

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Reply from ADT Solar

Hi Mmorter25,
We are so glad to hear you had a great experience. Thank you for the 5 stellar review!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Nov. 30th, 2020

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You Corpus Christi, TX

A knowledgeable company that delivers a fine service with helpful customer service

1 year ago

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Mary Safford Cape Coral, FL

I called my account manager. To ask a question and never returned my call.

1 year ago

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Reply from ADT Solar

Hi Mary, we will have one of our customer success agents reach out to assist with any concerns you may be having.

Oct. 26th, 2022

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Eric Pallagao

My electricity bill is higher NOW. I should have known better!!! Now I'm stuck with this and paying for something that doesn't help me SAVE money. Solar is fraud

1 year ago Edited January 10, 2024

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Reply from ADT Solar

Hello Eric,
I am sorry to hear it sounds like your bills have increased. I would love to connect with you and have our team run a savings analysis on your bill. I will reach out to you now via a direct message! I look forward to helping turn your experience around.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 10th, 2022

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Rodney Adams Deville, LA

The panels themselves are awesome the service not so much

1 year ago

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Reply from ADT Solar

Hello Rodney,
I am sorry to hear you are not pleased with your service. We are always working hard to improve. I will do more to look into your experience to use it as a learning opportunity. I will also reach out to you directly to learn more and see if there is anything else I can do to help turn things around at this time. Thank you for the feedback.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Aug. 4th, 2022

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Claude Forte' Jr Owasso, OK

Slow about coming alway had to make a call

2 years ago

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Reply from ADT Solar

Hello Claude,
I am sorry to hear we were slow and you had to call us to see action. If there is anything I can do to help turn your experience around at this time, please do not hesitate to reach out to me directly. I am here and happy to help.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

May. 3rd, 2022

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Jody Sams Perry, AR

Hole in my wall. Now have a sagging roof. Haven't kept their word.

2 years ago

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Reply from ADT Solar

Hello Jody,
I am very sorry to hear about this poor experience and want to help you out right away. Will you please send me an email with additional details and your contact information (including the property address where we installed)? I want to look into this right away for you and help ensure you are very happy with your Sunpro experience.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Feb. 15th, 2022

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Ron Arend Highland, IL

Nonresponsive to status checks. No change in issue for 30 plus days.

2 years ago

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Reply from ADT Solar

Hello Ron,
Thank you for taking the time to share this feedback. I want to help you get immediate action and will look into your project with my team immediately to help ensure you are getting the communication about your project that you deserve. Please expect to hear more from me very soon!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jan. 27th, 2022

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Loretta Tanner Drexel, MO

because my electric bill is still the same besides I have a sunpro bill too now

2 years ago

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Reply from ADT Solar

Hello Ms. Tanner,
Thank you for bringing this to our attention! I have alerted our service team and they will look into this and reach out to you for review. Please expect to hear from us soon.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Dec. 7th, 2021

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Ray adkins Havana, IL

It's saying on the ap that Solar aren't working has a problem

2 years ago

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Reply from ADT Solar

Hello Mr. Adkins,
I am very sorry to hear that the application is not currently showing your production. I have alerted our team of this issue. Please expect for them to reach out to you right away to help get this resolved! In the meantime, please do not hesitate to reach out to me directly if there is anything I can do to help turn your solar experience into 5 stars! Thank you for choosing Sunpro.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Nov. 11th, 2021

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Greg Morris Cedar Creek, TX

I'm paying sun pro and the electric company at the same time, that's a problem.

2 years ago

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Reply from ADT Solar

Hello Greg,
I would love to look into this for you to ensure your system is producing as designed. Will you please send me a private message with your property address where solar was installed so I can locate your account and have our team reach out to you. I look forward to helping you with this as quickly as possible. Thank you!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Nov. 11th, 2021

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Irene Driggers Effingham, SC

Took 4 months to get started. Never call back to get me on line .

3 years ago

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Reply from ADT Solar

Hello Irene,

I am sorry to hear that the project took longer than anticipated! I have looped in a leader from our Client Solutions team to reach out and work with you directly. Please don't hesitate to reach out to them directly or myself - we will both be happy to help you in anyway we can.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 19th, 2021

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Susana E Mendez Van Alstyne, TX

many incidents since installation, hard time communicating with staff

3 years ago

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Reply from ADT Solar

Hello Susana,
I am sorry to hear we made mistakes! I'd love to do all I can to help turn your experience around. Please reach out to me with details and I jump in and help you out right away.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 5th, 2021

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Cynthia El Paso, TX

The salesperson lied to me about the price, and incentives of the solar panels.

3 years ago

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Reply from ADT Solar

Hello Cynthia,
I am very sorry to hear about this and I would love the opportunity to look into this for you and help create a resolution. Will you please email me directly with the details of your project and I will follow up with you right away. Thank you

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 5th, 2021

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Evonne Pensacola, FL

Poor customer service. Poor monitoring of equipment. Equipment failures

3 years ago

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Reply from ADT Solar

Hello Evonne,
I am very sorry to hear that you have had a frustrating experience with your solar project. I would love to help turn things around for you. Will you please email me at BHazelrigg@TheProCompanies.com and share the address where we have installed, more details about your experience and let me know what I can do to help turn things around. I am confident we can help to improve your experience and I look forward to working with you.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 16th, 2021

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Randy Callahan Groves, TX

I don’t know if they producing 3 enough

3 years ago

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Reply from ADT Solar

Hello Randy,
I have passed your feedback on to our Customer Service team and have asked them to look into this and reach out to you. We should get an update on our review for you very soon! We are here to help with your system and want to ensure it is producing as it was designed to do so.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Feb. 14th, 2021

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David Hatfield Hankamer, TX

We are not producing energy like we were told.

3 years ago

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Reply from ADT Solar

Hi David,
I am sorry to hear your solar system is producing less than you had anticipated. Will you please send me an email with your property address and specific concerns and I will work with our team to review this and reach out to you right away! Thank you and I look forward to helping you get some quick answers soon.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 25th, 2021

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Anonymous Las Cruces, NM

It’s hard to contact them. They are slow to respond.

3 years ago

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Reply from ADT Solar

Hello There,
I am sorry to hear you have had trouble getting in contact with us. Please save my email address listed below and do not hesitate to reach out to me directly if you ever have any questions or concerns. I will be happy to work with our team to quickly get you answers and help turn your experience around.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 25th, 2021

star star star star star

DENNIS WOOD Whitney, TX

In-House Consultation Excellent thank you Michale C

1 year ago

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Russ Peery Keller, TX

The entire team was professional and knowledgeable

2 years ago

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Reply from ADT Solar

Hi Russ,
Thank you for choosing ADT Solar! Please don't hesitate to give us a ring if we can ever be of assistance.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCommpanies.com

May. 24th, 2022

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Mary or Joseph Lyons Aiken, SC

We wanted solar panels but we have not been given a print out of what it would cost. We ask for printed material but two times we have nothing.

2 years ago

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Reply from ADT Solar

Hi Mary and Joseph,
I am sorry to hear that you have not received all of the information you are looking for. I'd love to help supply you with this. Please send me an email using my contact info below and I will help to get this for you right away!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jul. 23rd, 2021

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Lacie havard GA

Loved the experience!!! Will use them again great service

3 years ago

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Reply from ADT Solar

Hi Lacie,
Thanks for the perfect review. Happy solar!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

May. 14th, 2021

star star star star star

Bob Dean Roswell, GA

very informative but co. limited by ga regulations

3 years ago

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Reply from ADT Solar

Hello Bob,
I am very glad to hear you are pleased with your Sunpro experience. If there is ever anything I can do to further assist you with your solar journey, please do not hesitate to reach out to me directly. Thank you for choosing Sunpro as your solar provider.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Apr. 29th, 2021

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Danorris07 Houston, TX

Customer Review Video

3 years ago

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Reply from ADT Solar

Hi Danorris,
Thank you for the 5 star review. We pride ourselves on the service we provide our customers and I am glad to hear you were happy with it!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Mar. 8th, 2021

star star star star star

Manuel Garcia La Porte, TX

Great sales rep, very informative. Installation was quick

3 years ago

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Reply from ADT Solar

Hello Manuel,
Thank you for the great 5 star review! I am very happy to hear you have had a wonderful experience with Sunpro. I am so glad you chose us to help you power your home with the sun and save some money on your electric bill. If you ever need any assistance throughout your solar journey, please do not hesitate to reach out to myself or any of the Sunpro team!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Jan. 29th, 2021

star star star star star

Aaron Luna El Paso, TX

Extremely professional! Quick responses!

3 years ago

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Reply from ADT Solar

Hi Aaron,
Thanks for the positive feedback. Happy solar!

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Nov. 30th, 2020

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Dephany Parks Birmingham, AL

Great rates and service energy efficient for great savings..

1 year ago

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Angie Seguin, TX

I likes that they came out so quickly for the quote. The representative was very nice.

1 year ago

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Reply from ADT Solar

Hello Angie,
Thanks for the wonderful review. Please don't hesitate to let me know if there is anything I can do to help turn this into a 5 star experience. Happy solar!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Jun. 23rd, 2022

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Carlos Covarrubias Fabens, TX

Everything has been a struggle not impressed

2 years ago

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Reply from ADT Solar

Hi Carlos,
I am very sorry to hear you have had a difficult experience. I have alerted the team of your review and we will be reaching out shortly to see what can be done to help turn your experience around.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Nov. 12th, 2021

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Calvin Johnson New Braunfels, TX

Lack of customer service from sales rep to manager

2 years ago

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Reply from ADT Solar

Hi Calvin,
I am very sorry to hear about a lack of service! I would love to assist you. Please do not hesitate to reach out to me directly and I will do all that is possible to turn your experience around. I am very thankful that you chose Sunpro as your solar provider!

Blake Hazelrigg
BHazelrigg@TheProCompanies.com
Director of Client Advocacy

Oct. 29th, 2021

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Warren Hendricks

Absolutely no communication. I received no plans on items that were presented to the HOA or the County. Was misled by Sunpro CEO.

2 years ago Edited January 10, 2024

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Reply from ADT Solar

Hi Warren,
I am very sorry to hear that we dropped the ball. I would love to learn more and help to turn your experience around. Will you please reach out to me directly using my contact information below? I look forward to helping you out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Sep. 16th, 2021

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Cynthia Ramirez El Paso, TX

They lied about the solar prices and discounts

3 years ago

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Reply from ADT Solar

Hi Cynthia,
I am sorry to hear this! This type of feedback is very concerning and I would love to look into this right away for you. Please reach out to me directly with additional details so that I can further assist you.

Blake Hazelrigg
Senior Manager
BHazelrigg@TheProCompanies.com

Apr. 27th, 2021

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Daniel Eibeck Bridgeport, PA

I Loved their quick and easy quoting process.

1 year ago

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Christopher Taylor Saint Cloud, MN

It worked well for awhile until winter. I would still recommend to others!

1 year ago Edited October 5, 2022

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Reply from ADT Solar

Hello Christopher,
I am sorry to hear that you have only had a 2 star experience. I am going to reach out to you directly so I can learn more about your experience and see what can be done to help you out!

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Oct. 10th, 2022

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Manoj Shukla Homosassa, FL

Very poor service once they get most of the money

2 years ago

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Reply from ADT Solar

Hello Manoj,
I am very sorry to hear that you have had a poor experience. I have alerted the leadership team in our project management department so that they can reach out to you right away and help to make things right.

Blake Hazelrigg
Director of Client Advocacy
BHazelrigg@TheProCompanies.com

Mar. 21st, 2022