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ADT Solar

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7.8

Overall Score

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Derick Panama City, FL

Service was excellent and customer service was excellent

3 years ago

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Reply from ADT Solar

Hello Derick,
Thank you for taking a moment to leave us a 5 star review! I am very glad to hear you are please with your experience. If there is ever anything I can do to help with your solar journey, please do not hesitate to reach out to me directly or any of the Sunpro team! Thank you for choosing Sunpro as your solar provider.

Blake Hazelrigg
Senior Manager
[email protected]

Apr. 13th, 2021

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Polly Vela Brownsville, TX

Slow feedback. No credit w/electric co. - my electric company didnt receive the check of $1000 & I'm still getting billed electricity.

3 years ago

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Reply from ADT Solar

Hi Polly,

Thank you for this feedback. I am sorry to hear the payment to your electric company has been delayed. Please send me an email with the details and I will be happy to look into this and help you get resolved right away!

Blake Hazelrigg
Senior Manager
[email protected]

Apr. 16th, 2021

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Antonio Martinez La Villa, TX

There needs to be some improvement in customer care at the main office

3 years ago

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Reply from ADT Solar

Hi Antonio,
Thank you for the review. We are constantly working to improve. I will pass your review on to ensure your voice is heard!

Blake Hazelrigg
Senior Manager
[email protected]

Apr. 16th, 2021

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Anonymous Land O Lakes, FL

The process was seamless and easy and now we have solar.

3 years ago

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Reply from ADT Solar

Hi Anonymous,
Thanks for the 5 star review. Happy solar!

Blake Hazelrigg
Senior Manager
[email protected]

Mar. 25th, 2021

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Joe Garza Harlingen, TX

great customer service and professionalism

3 years ago

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Reply from ADT Solar

Hi Joe,
Thank you so much for the 5 star feedback!

Blake Hazelrigg
Senior Manager
[email protected]

Mar. 8th, 2021

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Kamal Khalil Houston, TX

Efficient accessible service. Easy to connect with service

3 years ago

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Reply from ADT Solar

Hello Kamal,
I am so pleased to hear that we have been efficient and have made going solar easy for you! That is music to my years. Thank you for sharing the amazing feedback and please let me know if there is ever anything I can do to help with your solar journey!

Blake Hazelrigg
Senior Manager
[email protected]

Mar. 8th, 2021

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Mike Pennington Tallahassee, FL

They have the best prices and technology.

3 years ago

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Reply from ADT Solar

Hi Mike,
Thanks for picking Sunpro. I am very glad to hear you are pleased with our product. Please let me know if there is anything that I can ever do to help with your experience!

Blake Hazelrigg
Senior Manager
[email protected]

Mar. 8th, 2021

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Jessica Guthrie, OK

Great service so far all has been as expected..

3 years ago

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Reply from ADT Solar

Hi Jessica,
Thanks for the wonderful feedback. Please don't hesitate to reach out to myself or any of the Sunpro team if we can ever be of assistance.

Blake Hazelrigg
Senior Manager
[email protected]

Mar. 8th, 2021

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Dan Melbourne, FL

Everything installed and setup without much work on my part.

3 years ago

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Reply from ADT Solar

Hi Dan,
Thanks for the great feedback. Happy solar!

Blake Hazelrigg
Senior Manager
[email protected]

Mar. 8th, 2021

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Michael Lynn Giles Texarkana, AR

They did the job when they said they would and for the price that was quoted.

3 years ago

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Reply from ADT Solar

Hi Michael,
Thank you for the great review. If there is anything I can do to help turn this in to a 5 star experience, please do not hesitate to let me know what I can do. Thanks!

Blake Hazelrigg
Senior Manager
[email protected]

Feb. 22nd, 2021

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Carolyn R. Church Lexington, SC

Having trouble with app. Can’t get into My thermostats control .

3 years ago

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Reply from ADT Solar

Hello Carolyn,
I am sorry to hear you are having trouble with the app. Please send me an email explaining the situation and either myself or one of my team mates will reach out to further assist you!

Blake Hazelrigg
Senior Manager
[email protected]

Feb. 22nd, 2021

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HENRY C HAEGER Carrollton, TX

High Quality system and skilled installers

3 years ago

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Reply from ADT Solar

Hello Henry,
Thank you for the great review. I am very glad to see you are pleased with your experience thus far. I appreciate you choosing Sunpro to help you power your home with the sun. Happy Solar!

Blake Hazelrigg
Senior Manager
[email protected]

Feb. 22nd, 2021

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Laurie Del Rio, TX

Professional at all levels, quality work and product

3 years ago

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Reply from ADT Solar

Hello Laurie,
Thank you for the great review. I am very glad to see you are pleased with your experience thus far. I appreciate you choosing Sunpro to help you power your home with the sun. Happy Solar!

Blake Hazelrigg
Senior Manager
[email protected]

Feb. 22nd, 2021

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Luis Rosharon, TX

Great services and 3 products, 3 customer service too

3 years ago

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Reply from ADT Solar

Hi Luis,
I want to thank you for leaving us a 5 star review! I know you had a choice when choosing your solar provider and I am very thankful that you chose Sunpro. If there is ever anything I can do to help with your solar experience, please do not hesitate to let me know.

Blake Hazelrigg
Senior Manager
[email protected]

Feb. 22nd, 2021

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Edwin Nemoto Albuquerque, NM

3 quick and friendly service in sales and set up.

3 years ago

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Reply from ADT Solar

Hi Edwin,
I want to thank you for leaving us a 5 star review! I know you had a choice when choosing your solar provider and I am very thankful that you chose Sunpro. If there is ever anything I can do to help with your solar experience, please do not hesitate to let me know.

Blake Hazelrigg
Senior Manager
[email protected]

Feb. 22nd, 2021

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Derrick Bunch Harker Heights, TX

The work, their professionalisms and there attitudes.

3 years ago

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Reply from ADT Solar

Hello Derrick,
Thank you for the great review. I am very glad to see that you are pleased with your purchase. Happy Solar!

Blake Hazelrigg
Senior Manager
[email protected]

Feb. 22nd, 2021

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Lester Close Maurice, LA

They have a very professional and informative workforce.

3 years ago

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Reply from ADT Solar

Hi Lester,
I want to thank you for leaving us a 5 star review! I know you had a choice when choosing your solar provider and I am very thankful that you chose Sunpro. If there is ever anything I can do to help with your solar experience, please do not hesitate to let me know.

Blake Hazelrigg
Senior Manager
[email protected]

Feb. 22nd, 2021

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Juan Luna La Joya, TX

4 customer service, very attentive to customers concerns

3 years ago

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Reply from ADT Solar

Hi Juan,
Thank you for the great review! I am glad to hear you are happy with your Sunpro experience.

Blake Hazelrigg
Senior Manager
[email protected]

Feb. 22nd, 2021

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Ray Dunnellon, FL

Professional and courteous very understanding

3 years ago

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Reply from ADT Solar

Hello Ray,
Thanks for the 5 star review and for choosing Sunpro as your solar provider. Happy solar!

Blake Hazelrigg
Senior Manager
[email protected]

Feb. 22nd, 2021

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Bryan Manning Kendall Hutchins, TX

Honest. 5 engineering. Superb installation.

3 years ago

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Reply from ADT Solar

Hi Bryan,
Thank you for the 5 star review. I am very glad to see you are pleased with your installation and that we delivered on the quality you should expect!

Blake Hazelrigg
Senior Manager
[email protected]

Feb. 22nd, 2021

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Jan Raines Dallas, TX

Good communication and great customer service.

3 years ago

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Reply from ADT Solar

Hi Jan,
Thank you for the perfect review. I am very glad that you have enjoyed your experience with Sunpro and am thankful for your business! Please don't hesitate to let us know if there is ever anything we can do to assist with your solar project.

Blake Hazelrigg
Senior Manager
[email protected]

Feb. 16th, 2021

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Justin Klein Moberly, MO

They have been very helpful and easy to work with

3 years ago

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Reply from ADT Solar

Hi Justin,
Thanks for the review. I am glad to hear we have made things easy for you. If you ever have any questions or need assistance, please do not hesitate to reach out to me.

Blake Hazelrigg
Senior Manager
[email protected]

Feb. 16th, 2021

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Robert Kyger Cibolo, TX

Tom M is a great asset to your team!

3 years ago

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Reply from ADT Solar

Hello Robert,
Thank you for leaving a great review about your experience with Tom. I will be sure to share your feedback with the team to ensure he gets the credit he deserves!

Blake Hazelrigg
Senior Manager
[email protected]

Feb. 16th, 2021

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Michael Taft Panama City, FL

Professional install and a well performing system

3 years ago

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Reply from ADT Solar

Hello Michael,
I am glad that you are pleased with your experience and appreciate you providing us with this feedback. If there is ever anything that the Sunpro team can do to further assist you with your system please just give us a call.

Blake Hazelrigg
Senior Manager
[email protected]

Feb. 16th, 2021

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James Boettchet Fort Worth, TX

They did everything they said so far that th hey would do.

3 years ago

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Reply from ADT Solar

Hi James,
Thanks for the 5 star review. I am very glad you are happy with your project!

Blake Hazelrigg
Senior Manager
[email protected]

Feb. 16th, 2021

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Eduardo Gonzalez Mission, TX

A little slow in completing steps to final installation and connection.

3 years ago

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Reply from ADT Solar

Hi Eduardo,
Sorry to hear things went a little longer than expected. Please send me an email and let me know if there is anything else I can do to help turn this into a 5 star experience. I am here and happy to help in any way that I can.

Blake Hazelrigg
Senior Manager
[email protected]

Feb. 14th, 2021

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Stephanie Hoover Arlington, TX

Because of all the extras they give to you for signing up!

3 years ago

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Reply from ADT Solar

Hi Stephanie,
Thank you for the 5 star review! Happy solar.

Blake Hazelrigg
Senior Manager
[email protected]

Feb. 14th, 2021

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David marquez Little Elm, TX

5 service, 3 quality and low cost

3 years ago

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Reply from ADT Solar

Hello David,
Thank you for passing your review along! I am glad that you chose us as your solar provider. Please do not hesitate to reach out to myself or any of the Sunpro team if there is ever anything we can do to assist with your solar journey.

Blake Hazelrigg
Senior Manager
[email protected]

Feb. 14th, 2021

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Arturo Cruz San Antonio, TX

They were on point and 5 communication

3 years ago

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Reply from ADT Solar

Hi Arturo,
Communication is extremely important and it is something we work hard to deliver on. Glad to hear we delivered on your job!

Blake Hazelrigg
Senior Manager
[email protected]

Feb. 14th, 2021

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Jim and Carrie McRay Martin Houston, TX

professionalism, courtesy, quickness and empathy

3 years ago

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Reply from ADT Solar

Hello Jim and Carrie,
Thank you for the great 5 star review. I am glad to hear that you have had a wonderful experience by going solar with Sunpro!

Blake Hazelrigg
Senior Manager
[email protected]

Feb. 14th, 2021

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Neal McCormick Pelzer, SC

No issues since install. Unit performs well

3 years ago

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Reply from ADT Solar

Hello Neal,
I am glad to hear it has been smooth sailing! Myself and the rest of the Sunpro team are here and happy to help if you ever need us. Just give us a call!

Blake Hazelrigg
Senior Manager
[email protected]

Feb. 14th, 2021

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Carlos Torres Nieves Killeen, TX

Real People! very professional and efficient in their Job.

3 years ago

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Reply from ADT Solar

Hi Carlos,
Thank you for the 5 star review! It is great getting this type of feedback. I am glad to hear you have had a very good experience.

Blake Hazelrigg
Senior Manager
[email protected]

Feb. 14th, 2021

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Kevin Lynch Brandon, FL

They were very professional and upfront about everything

3 years ago

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Reply from ADT Solar

Hello Kevin,
Thank you for leaving Sunpro a great review. I am glad to hear you have had a wonderful experience.

Blake Hazelrigg
Senior Manager
[email protected]

Feb. 14th, 2021

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Richard Johnbs Midlothian, TX

Very efficient company. Installation was very smooth.

3 years ago

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Reply from ADT Solar

Hi Richard,
Glad to hear you have had a great experience and that the install went very smooth. The installation crews always work to leave our customers homes in better shape than they found them.

Blake Hazelrigg
Senior Manager
[email protected]

Feb. 14th, 2021

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Larry J Grant Land O Lakes, FL

quality components and materials and installation

3 years ago

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Reply from ADT Solar

Hi Larry,
Thanks for the great 5 star review! I am glad to hear you have had a wonderful experience and truly value your feedback.

Blake Hazelrigg
Senior Manager
[email protected]

Feb. 14th, 2021

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Bruce Vandevender Las Cruces, NM

Professionalism and customer friendly and easy to work with

3 years ago

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Reply from ADT Solar

Hi Bruce,
Thank you for the wonderful 5 star review. I am very glad to hear you have enjoyed your experience with the Sunpro team. Happy solar!

Blake Hazelrigg
Senior Manager
[email protected]

Jan. 25th, 2021

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William Fisk Palm Bay, FL

Answered all my questions and did great work.

3 years ago

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Reply from ADT Solar

Hello William,
Thank you for the great 5 star review! I am very happy to hear you have had a wonderful experience with Sunpro. I am so glad you chose us to help you power your home with the sun and save some money on your electric bill. If you ever need any assistance throughout your solar journey, please do not hesitate to reach out to myself or any of the Sunpro team!

Blake Hazelrigg
Senior Manager
[email protected]

Jan. 29th, 2021

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Rodolfo Corona Dallas, TX

Because is a good company and good customers

3 years ago

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Reply from ADT Solar

Hello Rodolfo,
I am glad to see you had a 5 star experience. We work hard to ensure our customers are happy with the product we provide in all aspects our of job. Getting this feedback is what the whole team strives for. If you ever have any questions or need any assistance, please do not hesitate to reach out to myself or any of the Sunpro team.

Blake Hazelrigg
Senior Manager
[email protected]

Jan. 29th, 2021

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Les Apedoe Arlington, TX

Very professional, great customer service and good rates on mortgages

3 years ago

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Reply from ADT Solar

Hi Les,
Thanks for the great review. Myself and the entire Sunpro team are here if you ever need us. Please let me know if there is anything I can do to turn this from a 4 to a 5 star experience!

Blake Hazelrigg
Senior Manager
[email protected]

Jan. 31st, 2021

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MC Keller, TX

Great customer service . They check in with me often.

3 years ago

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Reply from ADT Solar

Hello MC,
Thank you for the great 5 star review! I am very happy to hear you have had a wonderful experience with Sunpro. I am so glad you chose us to help you power your home with the sun and save some money on your electric bill. If you ever need any assistance throughout your solar journey, please do not hesitate to reach out to myself or any of the Sunpro team!

Blake Hazelrigg
Senior Manager
[email protected]

Jan. 29th, 2021

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Rod Kempner, TX

They did a great job informative fast respectful

3 years ago

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Reply from ADT Solar

Hello Rod,
I am glad to see you had a 5 star experience. We work hard to ensure our customers are happy with the product we provide in all aspects our of job. Getting this feedback is what the whole team strives for. If you ever have any questions or need any assistance, please do not hesitate to reach out to myself or any of the Sunpro team.

Blake Hazelrigg
Senior Manager
[email protected]

Jan. 29th, 2021

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Larry Finnen Killeen, TX

Integrity and accountability demonstrated by agents

3 years ago

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Reply from ADT Solar

Hello Larry,
I am glad to see you had a 5 star experience. We work hard to ensure our customers are happy with the product we provide in all aspects our of job. Getting this feedback is what the whole team strives for. If you ever have any questions or need any assistance, please do not hesitate to reach out to myself or any of the Sunpro team.

Blake Hazelrigg
Senior Manager
[email protected]

Jan. 29th, 2021

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Carmen Grothe San Angelo, TX

They were courtesy. Best money I ever spent.

3 years ago

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Reply from ADT Solar

Hi Carmen,
What a great review! Thank you for the wonderful feedback. Happy solar!

Blake Hazelrigg
Senior Manager
[email protected]

Jan. 29th, 2021

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Ruth Koch Brownsville, TX

They always responded to any question, and took care of any proplems.

3 years ago

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Reply from ADT Solar

Hello Ruth,
Thank you for the great review. I am glad to hear the team has been there to take great care of you! If there is ever anything we can do to further assist with your experience, please just give us a call!

Blake Hazelrigg
Senior Manager
[email protected]

Jan. 31st, 2021

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Leroy San Antonio, TX

It is functioning alright. It’s not faulty. It adds value.

3 years ago

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Reply from ADT Solar

Hi Leroy,
Thanks for the great review. Myself and the entire Sunpro team are here if you ever need us. Please let me know if there is anything I can do to turn this from a 4 to a 5 star experience!

Blake Hazelrigg
Senior Manager
[email protected]

Jan. 31st, 2021

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Terry Wynne, AR

I am saving money. The installation process was great.

3 years ago

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Reply from ADT Solar

Hello Terry ,
I am glad to see you had a 5 star experience. We work hard to ensure our customers are happy with the product we provide in all aspects our of job. Getting this feedback is what the whole team strives for. If you ever have any questions or need any assistance, please do not hesitate to reach out to myself or any of the Sunpro team.

Blake Hazelrigg
Senior Manager
[email protected]

Jan. 29th, 2021

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Jerry Wichita Falls, TX

Installation was fast and went well. Equipment is good.

3 years ago

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Reply from ADT Solar

Hello Jerry,
I am glad to see you had a 5 star experience. We work hard to ensure our customers are happy with the product we provide in all aspects our of job. Getting this feedback is what the whole team strives for. If you ever have any questions or need any assistance, please do not hesitate to reach out to myself or any of the Sunpro team.

Blake Hazelrigg
Senior Manager
[email protected]

Jan. 29th, 2021

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star star star star star

Lois Jones

easy to work with, responses to concerns quickly

3 years ago

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Reply from ADT Solar

Hi Lois,
Thanks for the 5 star review. Happy solar!

Blake Hazelrigg
Senior Manager
[email protected]

Dec. 23rd, 2020

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Matt Mogannam

System stopped working as intended 9 months after installation. They will not send out a technician for 4-6 weeks , meanwhile I am still paying my bill.

11 months ago

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Reply from ADT Solar

Hi Matt!

We are sorry to hear you have had system issues. We would love to address your concerns, so a member of our Customer Relations team is going to be reaching out to you soon.

May. 19th, 2023

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Michael Stetzer Summerfield, FL

They called me 5 times on Father’s Day Sunday. Never left a message! Five calls total without leaving a message Hass to be some type of harassment. Especially on Sunday. When I called back for information the man was rude he was a terrible salesman.

1 year ago

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Reply from ADT Solar

Hello Michael,
I am sorry to hear that we called so many time without leavaing a message and then when we finally connected we did not deliver the quality that we pride ourselves in. I will do my best to look into this and create training opportunities. If there is anything I can do to potentially turn things around for you, I am all ears! Please reach out to me directly.

Blake Hazelrigg
Director of Client Advocacy
[email protected]

Jun. 22nd, 2022