Name: Spectrum
Rating: 1.9

star star_border star_border star_border star_border

Marion Cushman

We switched from at&t,I hate it there is always a problem every week.now they took chiller off. The phone goes out,tv reboots,can't watch dvr shows.

8 years ago

star star_border star_border star_border star_border

Andrew McEwen

Junk! They are rude and scum bags! Watch your bill at all costs! They don't care about you one bit. Never had issues with time warner! Spectrum is crap

8 years ago

star star star star star

Dahl Johnson Victorville, CA

Their customer service is top-notch!!! They really go above and beyond for their customers.

4 years ago

star star star_border star_border star_border

MichaelH New York, NY

Their customer service is the worst. I waited 40 minutes and multiple 'machine voice mails' and got transferred to someone offshore who is very incompetent.

4 years ago

star star star_border star_border star_border

Patricia Leahy Rosemount, MN

way over priced wish they had a senior package of some sort to help the finances no choice for a cable competitor, just a dish on your roof that does not work

4 years ago

star star star star star_border

L Cody Morongo Valley, CA

They have pretty fast internet. I've had a few glitches. Their customer service is up and down. All in All not to bad.

4 years ago

star star star star star

rachel tilley ,

Always able to speak with someone to resolve any issue I have spectrum is a great cable provider

4 years ago

star star star star star_border

Damaged Alone Edwardsville, IL

the unlimited data caps.. the internet is a but pricy... but gotta have internet since i dont have workn digits

5 years ago

star star star star star

Antonio Collazos New York, NY

excellent service, customer service always help you in any question or problem you have

5 years ago

star star star star_border star_border

CAHomeOwner Clovis, CA

Wait times on the phone were typically what was seen at any other provider. Content was regularly available with little to no down time.

5 years ago

star star_border star_border star_border star_border

Dalila C. Santa Ana, CA

If I could give zero starts I would. This has been so terrible for me I would not recommend. I hear so many good things about Spectrum but it has been just absolutely horrendous for me and my family.

5 years ago

star star star star star

Orlando Soto Valrico, FL

Excellent customer service. Great internet speed. And great mobile service. Very happy

5 years ago

star star star star star

Gwendolyn Fair Campobello, SC

Best service I will always stay with charter never had a problem out of them great customer service

5 years ago

star star star star_border star_border

tania woeste Saint Cloud, MN

They are okay, however they are the only cable station we can get in our area, so there pretty expensive and it seems the bill goes up every year.

5 years ago

star star star star star_border

JoAnn Lucas Austin, TX

Very helpful tech support. Very patient as they have talked me through several issues over the phone.

6 years ago

star star star star star_border

S Suguturaga Orem, UT

I like that you can access the product from any device and the set up for each device is very user-friendly.

6 years ago

star star star_border star_border star_border

Ruth Anne Bright Mount Washington, KY

Spectrum was not a customer service friendly place to resolve issues. Cost became a factor after promo. Would not recommend doing business with this company.

7 years ago

star star star star_border star_border

Brooke Harris Houston, TX

I can get all the channels I want with great quality and add more on through my contract

2 years ago Edited October 17, 2023

star star star star_border star_border

Tony's Babygirl Staton MO

Does offer good service for reasonable prices, available in mainly populated areas.

2 years ago

star star_border star_border star_border star_border

Liz West Jefferson, NC

Ordering channels for movies that say English and are not 2 days now trying to figure out why. Some say Spanish and are most say English and are not

2 years ago

star star_border star_border star_border star_border

Justin Tully, NY

The overcharge and sometimes double charge. After their introductory rate they might as well have you bend over and take it.

3 years ago

star star_border star_border star_border star_border

Kelly Neal Fullerton, CA

Worst customer service and internet !. They all say something different and then tell you sorry not sorry causing customers stress and money!

3 years ago

star star star star star

Charlene Mouser

They give me good service and u get everything you want

4 years ago

star star_border star_border star_border star_border

Brandon Grand Prairie, TX

Almost every single day of the year, shuts down atleast once and for atleast 10 minutes, nothing ever time consistent and never at a convenient time

6 years ago

star star_border star_border star_border star_border

Wendy Ventura, CA

A struggle to get service EVERY night. Maybe tv will work, maybe it won’t. High cost for iffy service. How do they get away with this?!

7 years ago

star star_border star_border star_border star_border

TERRY BABB Hopkinsville, KY

They really don't deserve one star.Customer service is a joke.they talk to you like you are the problem when its them...

7 years ago

star star star star star_border

Willie Sumpter Sumter, SC

The price is reasonable and at this point bo improvement needed.

7 years ago

star star star star star

Barbara Goodrich, MI

Good programming choices but rather expensive.

7 years ago

star star star star_border star_border

william helm

like them but would they please come down on there prices and give more free movies

7 years ago

star star_border star_border star_border star_border

BETH Liverpool, NY

Horrible Customer Service. You will have to call several times in order to get anything accomplished..and even then..nothing!

7 years ago

star star star_border star_border star_border

Deborah Dietrich Springville, NY

high cost, misadvertizing about costs, no incentives for those who have had this service for years, often "goes out"

7 years ago

star star star star star_border

Anthony Barnes Yuma, AZ

I need faster and more band width. There seems to be a lack of band width.

7 years ago

star star star star_border star_border

Ronald M Chadwick Hesperia, CA

price is good. too many hispanic stations. should have more better stations on low tier.

7 years ago

star star star_border star_border star_border

Al Wake Forest, NC

Super expensive, poor customer service and inconsistent (one CS rep promises something the other say you cannot get.

7 years ago

star star star star star

Alex Murphy Reno, NV

Love their cable. Very fast and good quality

8 years ago

star star_border star_border star_border star_border

Stephanie Mcfarland Wadsworth, OH

Worst customer service I have ever received! Unprofessional and rude is an understatement! Will never use or recommend spectrum

8 years ago

star star_border star_border star_border star_border

Jody Grubbs Plano, TX

Customer service will lie to you and laugh at you. Very disrespectful. Supervisors aren't any better. I don't suggest Spectrum to my worst enemy

8 years ago

star star_border star_border star_border star_border

Amy price

Ithink they are horrible, eacch of their tiers offer only a few good channels, nothing was mailed to me about what they offered,

8 years ago

star star_border star_border star_border star_border

Brett Vassalboro, ME

the customer service is horrendous as is with most cable companies. Service speeds don't match up to what you are billed.

8 years ago

star star_border star_border star_border star_border

Dominette Clifton, CO

For about 2 months now, all 3 of our boxes randomly reset about 6 times a day, rendering our record and guide functions useless.

9 years ago

star star star star star_border

Queen Smyrna, GA

I have used them for over 10 years, great customer service and usually expedite a tech quickly

4 years ago

star star star star star

Armando Espinoza San Antonio, TX

Good service have not had problems and customer service is good

4 years ago

star star star_border star_border star_border

Kristy Wiland Universal City, TX

The internet and cable are not reliable. The service is not reliable. The only thing that is reliable is rate increases!

4 years ago

star star_border star_border star_border star_border

timothy ichinose Erlanger, KY

high rate robbery and false advertising - when i cancelled they did not seem to care i was going to youtube tv ($65/mos. vs $270/mos) --- what a rip off

4 years ago

star star star_border star_border star_border

Juanita Morrison Columbus, OH

The internet service is reliable, but the unprofessionalism of the customer service representatives give Spectrum a bad reputation.

4 years ago

star star star star star

Liquid_Robot TE Florence, SC

They always go above and beyond to help and ensure that my issues are resolved.

4 years ago

star star star star_border star_border

Sunil Reddy New Hartford, CT

Internet got issues. It would disconnect at least once in 15days. Reported to customer care multiple times but no use.

4 years ago

star star star star star_border

Tricia Powell ,

Love them never have had a problem and fair prices no problems with anything .....

4 years ago

star star star_border star_border star_border

SJ Norcross, GA

Each year bill goes up but the service remains the same. I would not pay if their were better options. Unfortunately it’s limited where I live.

4 years ago

star star star_border star_border star_border

Nancy Louisville, KY

Prices kept going up and they only gave discounts to new customers. Service was acceptable but price got out of control.

4 years ago