Name: Spectrum
Rating: 1.8

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Diante Jordan Milwaukee, WI

Good services at affordable prices. Customer service is spectacular and knows how to solve any problems with setting up services.

3 years ago

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Tammy B. Sellersburg, IN

It's pretty good. The one gig took care of all of the lag we had on the Xbox. I have been with them for several years. I love the DVR. Only complaint is they are very expensive after the first year.

3 years ago

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Gwen Hurd Smyrna, GA

I was a Customer of "Charter Communications" back in 1999 to 2002. The service was great!! I moved away, so that is why I no longer have the service.

3 years ago

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Kwan Lam ,

the internet speed is varies. I know Spectrum adviertised 200mbps, but I normally only have 80mbps speed. During last week winter storm, our network was down for almost 3 days.

3 years ago

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Fabian Salas Santa Barbara, CA

I loved my internet service in this company, why did I move. I had great service, great customer relations, and over all the internet was on point.

3 years ago

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Mark McKeown Raleigh, NC

Reception and picture quality fair. Customer service is good once you can get a hold of them. Phone service menu is very frustrating to go through. Language issues are difficult sometimes

4 years ago

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Donna Presley Lakeland, FL

All I can say it's okay, however the prices are terrible, every time you turn a around you have something go up on your bill with out warning. So its okay until you can get something else

4 years ago

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Rob ,

I have been dissatisfied with what I get for the amount of money I pay. For Internet, TV and phone a bundled price of $138 per month. For this I get 10 channels that I cannot change. If there was another alternative I would use it but there isn't

4 years ago

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cnsweet Birmingham, AL

What I dislike is the price of internet service, way too high. Overall, I like the service, but if there was an option to them, would probably change.

4 years ago

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Sherry Brownsburg, IN

Great service but system goes down in storms. Work on that and you will have an awesome company worth the money you charge.

4 years ago

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Rosa and Carla Ruiz Corona, CA

Called customer service to inquire about rates and was very pleased with his knowledge and professionalism, i got the service

4 years ago

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Amanda Walker Arlington Heights, IL

I love the variety of services they offer as well as different packages at affordable prices. They have great services .

4 years ago

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Tanya A Long Beach, CA

Great service and fair prices. I love the self installation rather than waiting for a cable installer. Fast internet service and good quality HD viewing and streaming.

4 years ago

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J Dizon Santa Clarita, CA

Awesome package. I got the Spectrum Lifestyle Plan plus 200 Mbps internet below competitors rates. Very happy with the service.

4 years ago

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jkenny90 Houston, TX

I never had any issues with my charter service and the prices were always the cheapest compared to the other services in the area.

4 years ago

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Lisa Hanson Calabasas, CA

The transmission is a little more spotty than I’d like at times. We love getting to see Dodger games! SportNetLA It’s usually easy to get a hold of someone to help.

6 years ago

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Aaron Anderson

Consistently fast speeds, reliable connections, exceptional customer service. Highly recommended!

11 months ago Edited November 20, 2023

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S McG Maitland, FL

Buffering...ALWAYS buffering. Never had this problem until switching to Spectrum. Come on Spectrum, having buffering issues is like hearing the modem squelch of AOL. Just how old IS your equipment?

2 years ago

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Ronald Winslow Asheboro, NC

Worst company ever, cancelled my cable and home phone 4 days after the billing cycle. Only kept the internet which is $74.99, and they are still trying to charge me a whole month for all 3 services.

4 years ago

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Darroll carroll DeLand, FL

They lie, one representative doesn't have any knowledge of what the other has said or done, my bill changes every month and always a different excuse, im paying 250 a month for less than i started with a 120 a month

4 years ago

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Paul Covina, CA

I am looking into suing Spectrum, forcing me to have a phone as part of their bundle when the year was out. They have horrible service and customer service. Looking into antennas, so I can tell spectrum to shove it!!

4 years ago

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Stewart LaMotte Lawrenceville, GA

Came to my house unhooked my current provider.Could not get the system to work. Left me with no TV.No communication.an appt for 8pm,NO SHOW. No one answers customer service. WTF

5 years ago

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Berni Wathen Atlas, MI

They must have very poor equipment since there are ALWAYS problems with my cable service. Even though they come out to repair some problems fairly quickly, problems such as their on demand not working go on for WEEKS!!!

5 years ago

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Yamesp Tampa, FL

Not good.... been having signals issues since installed. They keep coming and saying everything is good but my signal is worse than tv antenna. Last attempt... if it’s not fixed once and for all I’m done with them

5 years ago

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Royal A. Brown III

Good - still get some fuzziness on picture now and then - unable to change from original 10 channels selected

6 years ago

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Tom 89 years old St. Petersburg, FL

wonderful service and TV picture. I do not ever want to change servers !!!!!!!!!!!!!!!!!!

6 years ago

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Ryan copas Tampa, FL

Tech ops leadership is worthless. They over charge and way under perform. Customer service is told to lie to its customers. They dont care about you the customer I promise. I mean they just got kicked out of NY state.

6 years ago

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Asia Charlotte, NC

Worst service ever. Their constantly constantly goes out for no reasons , not very helpful with problems dealing with equipment or billing . Over charge and it’s just not worth it.

6 years ago

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Leonard Ciaccio Wilmington, NC

unfortunately i have nothing good to say about them. They have owed me 325.00 since feb 2018 for early termination fees from Direct TV. they keep telling me there backed up. Thinking about taking them to small claims court

6 years ago

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Jon Littleton, CO

Warning... They are horrible. Find a reliable service provider that you know and can trust. If you go with them, watch out for the drastic increases. The company is a mess since they merged with Time Warner

6 years ago Edited September 14, 2021

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Shirley Smithcamp Cameron, WI

Prices sure go up when promotion runs out. How do expect seniors to afford this . Should have promotion for seniors on fixed income. I will look for another provider.

6 years ago

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Terry Hooper Salt Lake City, UT

Expensive, faster than dial up, but not fast enough. They are not associated with Netflix, so we're not able to take advantage of some programing available if they were.

6 years ago

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Norma J SHIRLEY Salt Lake City, UT

Their remote don't match up with the TV and the customer service person doesn't try to hard to help you. They just say to deal with it.

6 years ago

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James Richard Werner Fairport, NY

Is Spectrum paying you for your review? My bill has done nothing but increase since they took over Time Warner. Now they want another $11 a month for a second TV that I rarely watch. No thanks. I’m switching to satellite.

6 years ago

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mark Mc Monticello, NY

Service installed, worked for an hour. Left for vacation the next day. 2 weeks later I called to fix the service. Spectrum refuses to credit for the 2 weeks even though it was their equipment that was the problem.

6 years ago

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Joyce Watkins Arab, AL

Spectrum has gone up again on their service. this is outrageous seniors on S.S. just cant paid what they demand. To get in touch with them is a half day work. Half the time the picture is so bad you can't watch T.V.

6 years ago

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Joey Mielke Altoona, WI

Charter is absolute trash. It NEVER works and it is a real hassle to get running again when it shuts down. Trust me, its better to pay more for a good provider than settle for this garbage. DO NOT GET CHARTER.

6 years ago

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Matt

Had an appt to set up internet and guy never showed up. Called customer service and was on hold 1 hour before they dropped me. Very disappointing as my family had nothing but positives about brighthouse(spectrum) before now

7 years ago

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Edwin Colon Kissimmee, FL

I'M PAYING FOR INTERNET OF 300 MBPS AND WHAT i'M GETTING IS INTERNET WITH AVERAGE SPEED OF 20mb TO 75 mb ,,Worst internet service,and long phone call ..Not good for you blood pressure.

7 years ago

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Tonya Clark

Tara did a AWESOME JOB!!!!!SHE solve our problems and has GOOD communication skills

7 years ago

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brad Saint Cloud, MN

The voice automated system is terrible. I have never got the correct department on the first attempt, and I AM a clear speaker. The people I have spoken with do their job well, but the voice system is garbage.

7 years ago

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Nancy Sun Prairie, WI

This company claims to have TV/net service which is superior. However, once again today I was without service for half the day. Calling them is a waste of time because a canned response is all you get.

7 years ago

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Tami Indianapolis, IN

I added phone no internet to save mom money.mthey didn't bring me the dvr I ordered and I had said I wanted to keep my channels but that didn't happen.getting rid of it as soon as possible.

7 years ago

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Scott sims

If your wanting lots of worthless channels showing nonstop reruns of crap and getting overcharged every month than spectrum is for you!.just another way to squeeze more money into the pockets of a greedy co.

7 years ago

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Dawud

The wi-fi is terrible. We have to constantly reset the modem. It is always going in and out. We are suppose to have the highest speed possible and paying 114 per month. I feel like I am being ripped off...

7 years ago

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Jlsep Madison, WI

Horrible, if I make a payment it should register. How do you lose my money??!! I have been disconnected 7 times in the less than 3 months I have had service. I am cancelling today and you can shove this missing payment....

7 years ago

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Richard

The worst equipment along with the worst customer service and I just become a customer from the Brighthouse buyout I will be switching to a new provider ASAP, like this week!!

7 years ago

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Simren

WORST cable provider Ive ever had. Worst service they never call back when they say they will. Raise prices and change Tiers without telling you. Overpriced. Cheaters and scammers. Do not get spectrum

7 years ago

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Barry Green Garland, TX

Unbelievably terrible service. Can't watch a video without buffering and at least a 20 second pause. Why is decent internet service so hard to deliver? Spectrum doesn't know and doesn't care. Hate it.

7 years ago

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Jess Sue

They love to buy out an area and offer new customers cheaper rates and free modem leases. So if you already have service when they arrive you are stuck with the old rate and pay more fees.

7 years ago