Comcast Xfinity TV Logo

Comcast Xfinity TV

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6.8

Overall Score

LAST UPDATED: September 8th, 2022

Xfinity is a TV, internet, phone, and home security provider and streamlines its services to work together — anytime, anywhere, and on any device. Xfinity Cable TV plan options allow customers to watch hundreds of channels, view local programs, and record their favorite shows. However, Xfinity doesn’t stop there. With the X1 TV Box, customers can watch live TV or switch to their favorite streaming service for the ultimate entertainment experience.

Xfinity TV, though comparable to a number of Satellite TV providers, is a Cable TV service. This suggests that it can avoid the frustrations caused by weather or other circumstances that Satellite Dishes and fiber-optic cables might experience. 

Xfinity has been in business since 1981. It was originally called Comcast Cable until 2010, when Comcast Communications decided to roll out the name Xfinity. Xfinity also offers high-speed internet, home security, home phone, and mobile services which can be bundled for lower pricing.

Read our customer reviews to find out if Xfinity is right for you. 

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The Good

  • No Contract Option
  • 1-Year Price Lock
  • X1 DVR
  • Bundling Options
  • Money-Back Guarantee
  • Other Xfinity Services

No Contract Option

Xfinity offers a no-contract option for its TV services for customers who prefer not to be locked into a contract or for those who don’t plan on using the services for long. The no-contract option will cost $10 more a month, but customers can cancel at any time.

1-Year Price Lock

Xfinity has a price lock guarantee even for packages that do not come with a contract. This means that when customers are promised a price (for the first 12 months of service), Xfinity will honor that agreement for the entire year, regardless of whether the customer signed up for a 2-year contract.

X1 DVR

Xfinity’s X1 DVR has unique features that set it apart. Customers can use the X1 Voice Remote to say what they want to watch and easily access results from live TV, On Demand, DVR recordings and more. The X1 DVR will also give customers recommendations based on the shows they’re currently watching. The Xfinity Stream App allows users to stream live TV, DVR recordings, and more whether they’re at home or watching Xfinity on campus.

*HBO® and related channels and service marks are the property of Home Box Office, Inc. To access Netflix on Xfinity X1 requires an eligible X1 set-top box with Xfinity TV and Xfinity Internet service. Limited to Netflix members who are residential customers. Netflix on X1 uses your Internet service and will count against any Xfinity data plan. Netflix streaming membership required.

Bundling Options

Customers can bundle their internet, phone, home security, and TV package and save even more. For example, customers can get the X1 Save Pro Triple Play plan (internet and TV) for just $79.99 per month (with the 1-year agreement) and receive the following benefits:

  • Download Speeds up to 100 Mbps
  • 140+ Channels
  • Unlimited Calling Nationwide with Xfinity Voice
  • 20 Hours of DVR Service
  • Popular Channels: FX, TLC, HGTV, and Bravo

A plan that includes a home security service will bump up the plan price, but for many customers, the sense of security is worth it.

Money-Back Guarantee

Xfinity offers a 30-day, money-back guarantee for its TV, internet, home security, and home phone services. There is a 14-day, money-back guarantee for the Xfinity mobile devices and services. This is good for customers who want to try out what Xfinity has to offer but are unsure if it is the right choice for them. 

If for any reason you are not pleased with the product or service that has been offered by one of the Xfinity packages, you can go back within the 30-day or 14-day periods that are allotted to request a refund. This is one of the ways that Xfinity works to ensure customer satisfaction.

Other Xfinity Services

In addition to offering Cable TV, Xfinity is also a provider of a number of other specialized services. These additional services are outlined as follows: 

  • Xfinity high-speed internet — Xfinity claims that its internet service offers reliable internet speeds, enhanced coverage, advanced security, and customizable WiFi with extenders, cameras, and more. The Wi-Fi that accompanies this plan is known as xFi. One of the advantages of using Xfinity internet is that you are able to use your own modem and router (not all models comply). If you do decide to use your own modem and router, you will get high-speed internet, but you will not unlock xFi Wi-Fi. Basic prices start at $29.99 per month.
  • Xfinity mobile — Xfinity mobile offers users what Xfinity claims to be the best LTE, unlimited talk and text on up to five lines, flexible data options, and the possibility of using your old phone from an old plan. When you add your mobile services to your internet plan, you can get discounted pricing. Each unlimited line starts at $45.00 per month. As part of this service, you are able to connect to millions of Xfinity Wi-Fi hotspots to help save money and data.
  • Xfinity home security — Xfinity offers two home security plans. The pricing for both of these plans does not include equipment. Pricing for packages for equipment ranges from $15.00–$25.00 per month (subject to a 24-month contract), or one-time payments of $360.00–$600.00 depending on the size of system that you would like to get.
    • The basic home security plan provides you with 24/7 professional monitoring, smart home control, real-time alerts, cellular system backup, live HD video, and the Xfinity home app. This plan starts at $40.00 per month.
    • The home security plus plan provides everything that is included in the regular plan plus 24/7 video recording, motion-activated recording, artificial intelligence that detects people, vehicles, and pets, and the ability to look back on specific archived moments. This plan starts at $50.00 per month.
  • Xfinity home phone — The Xfinity home phone offers you unlimited nationwide calling, reliable call clarity, and advanced features such as readable voicemails. You can connect your home phone to the Xfinity Connect app to manage your voicemail and make and receive calls from your home phone while on the go.

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The Bad

  • Early Termination Fee
  • Additional Fees
  • Consumer Complaints

Early Termination Fee

Signing a 1-year or 2-year contract with Xfinity can help customers save $10 per month, but it does come with a catch. Customers can expect to pay around $100+ in early termination fees; although the fees will vary based on the service level and how much time is remaining on the contract.

While early termination fees are not uncommon in the industry, many customers are surprised when they cancel their contract and the fee is applied to their bill.

To combat the early termination fee, customers can sign up for a shorter contract — which will cost more per month but can save customers money if they end the contract early, or they can sign up for one of Xfinity’s no-contract plans.

Additional Fees

Xfinity’s base packages are reasonably priced; however, customers may find their bill going up if they are not careful. Customers should be aware of these potential charges:

  • Broadcast TV Fee — up to $10 per month
  • Regional Sports Fee — up to $8.25 per month
  • HD Technology Fee — $10 per month
  • X1 DVR — $9.95 per month
  • Premium Channels — start at $10 per month
  • Professional Installation Fee — typically between $40–$80

To ensure that you are not confronted with hidden fees, it would be in your best interest to talk through the details of a contract with a representative. This will help get all of the hidden fees out into the open.

Consumer Complaints

A number of our user reviews have explicitly complained about how poor Xfinity’s customer service experiences have been. With cable TV companies, issues are guaranteed to arise and need to be resolved quickly. Most complaints discussed how long it took to get in touch with a customer service representative.

The Xfinity website does provide a lot of information; however, some customers have stated they feel the website is confusing and aims to hide important information (especially regarding costs and fees).

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The Bottom Line

One of the biggest perks for Xfinity TV is the cloud DVR service. Being able to watch shows anywhere you want on any device is great for those who are always on the go. Another plus for Xfinity is their no-contract option and the 30-day, money-back guarantee, which allows customers a little more flexibility with their plan. Customers will need to keep an eye on their bill as additional fees can be added. Consumers can also expect to see their bill go up after the first year or two when the price lock ends and they start paying the standard rate. This isn’t unusual in the industry but can come as a shock to unsuspecting customers.

Xfinity offers a wide range of services to meet the needs of all its customers. Whether you’re a sports fan or prefer a good binge-watching session, Xfinity’s TV service has a quality plan that will suit your needs. To see if Xfinity is available in your area or if you want more information on Xfinity's TV services, we recommend you call or visit the company site to see what it has to offer.

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Star Rating

2.3

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1,658 Reviews

Review Breakdown

5 grade

16%

4 grade

13%

3 grade

10%

2 grade

8%

1 grade

54%

Sentiment Criteria

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Quality

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Service

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T Bonita Springs, FL

Interrupted service, bill is higher and higher every month. Don’t recommend going through them! Supervisor, Mondy was not helpful. She wanted to give me a new package but I want to keep the package I have without the extra $30/mth!

2 weeks ago

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JAYE Monterey, CA

5 stars to the representative who helped me 1 star for the actual cable service. I would just like to thank Amyn who helped me with my servive tonight. I was annoyed that our demand movies wouldnt play and she was very nice even when I started to get annoyed and even though she probably really wanted to tell me to piss off she didnt and still was nice and she fixed the problem. It seems like comcast always has issues or problems. If we didnt have to get this service where we live We would have switched years ago! The 5 stars goes to the rep that helped me not to the actual service itself that always seems to have some sort of problem or issue and who way over charge for their service.

2 years ago

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Marbly Houston, TX

My internet cable was accidentally cut during some landscaping work. I called Xfinity and they scheduled a repair for the following day between 9 AM and 11 AM. The technician arrived within the scheduled time and fixed the problem. The reason I am writing this review is because customer service (especially with the big companies), has become so poor that many have become cynical and come to expect less and less. I would like to thank Xfinity for their professionalism and keeping to their word. It should not be the case that people are thanked for what they should do but, well, it is what it is. Thank you Xfinity!

5 years ago

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Mario Martin Montgomery, TX

I've used Comcast Xfinity for years until I relocated to an area that does not offer Comcast Xfinity services. What I remember most was Comcast Xfinity viewing choices, reasonable rates, reliable technical support, and consistent customer services.

6 months ago

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Verified Customer

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Dana

DO NOT GO WITH XFINITY!! They are WAY too expensive. I have been with them for years, and have been stupid to not jump out due to not having the time to switch to DirectTV, Att and ADT. But switch! They will give you a good "bundle plan" for a year, then your bill will go up to $260.00 per month for some channels (one HBO channel if your lucky). They took away ID Channel and it's $40.00 more for that package. I have Home Security and had to pay $350 for 5 window tags (go with another company)! I have one landline and Internet that is supposed to be fast, but isn't. They charge $5.00 for main box, and $9.95 for each box in 2 rooms. They say to get the "app" and lose the boxes. I'm pretty sure things will suck bad when we do that. We've had technicians out here 20 times. They said the main cable "outside" that serves the area is bad, and they won't fix it... WHAT?? Of course, when they shoot your bill up to $350.00 and you have to call for a new plan, you have to sign on for 2 MORE YEARS of hell with them. Good luck speaking to anybody in America.

2 years ago

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Rodney ,

I stopped in on my lunch break and told the Xfinity rep, Mark O., that I needed to get this done in 20 minutes to get back to work on time. My Internet speeds were horrible and I needed some resolution to the problem. He quickly discovered that the Router I purchased was too old and out of date. He set me up with the latest Equipment and it worked great for us. The whole house, including our finished basement, is getting very reliable wifi coverage. Honestly, I didn't expect it would help but it works great. He took care of me quickly and I made back to work on time. Great job Mark.

1 year ago

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Terry Aparicio Townsend, TN

Thru the amazing service that the installer Devin (3008) provided us on January 25th when he installed my business internet account, we learned what all the representatives on the phone were telling us that was impossible...that we can add TV's to our account. I can not imagine how the phone representatives are not interested in makin money for the company, but thanks God for Comcast/Xfinity that you have a very dedicated employee (Devin) who promoted your business. We were blessed to have him as the installer for the TV's as well. GREAT JOB!!!!

1 year ago

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Rachel Lafayette, LA

Mohhamed A employee number 1597 showed up in the most respectful way. He was able to answer all of our questions without hesitations meaning he is very knowledgeable at what he is doing. He helped us with our entire house which was not easy and he did it with such grace . 100% would recommended to xfinity to all of my family members and friends and for number 1597 do the install because having that comfort in knowing it’ll be done right is priceless. -rachel

1 year ago

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Margarita Roldan Denver, CO

I called this morning about a problem with my router and the agent, her name is Wen R from Minnesota was really nice and patient with me! If i interrupted her, she let me finish and then proceeded to inform me with a lot of information I didn't know about and was not informed by the technician who came to install my router! Please give her some type of recognition, as I know what it's like to call customer service during the pandemic and have rude agents speak to me.

1 year ago

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Beauty Crew SRQ ,

I am so pleased and impressed with Comcast’s professionalism, reliability and sympathy during a difficult time in my life. Thank you so much Zoe and Comcast for being not only the best, problem free service I have had but for thinking of the customers needs and circumstances, instead of $$$$... I will never forget your loyalty and highly recommend your services To everyone.

2 years ago

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Lizzy Puentes Tallahassee, FL

Xfinity tv is such a great tv provider. It has so many channels to choose from for such a great price. The quality of each channel is clear, even during a rainstorm. There are also tons of movie channels. You can add other subscriptions for a small additional charge. They also have on demand which allows you to watch previously aired tv shows and movies without having to record them to a dvr.

2 years ago

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Janeen Turgot Boca Raton, FL

ALWAYS A GREAT EXPERIENCE WITH COMCAST/XFINITY SO FAR LIVING IN SOUTH FLORIDA THIS PARTICULAR MOVE WAS EXTRA SMOOTH 🙂👍🏽 1. Moved on Sept 30 to Boca Raton FL 2. Picked up cable boxes and cables at Comcast/Xfinity 3. Told I could just plug and play (that’s not always the case) and it wasn’t which is fine 4. Had to schedule a technician to make it all come together 5. Technician Sylvan R Hendricks was the best....knowledgeable, professional, friendly THANKS TO HIM and XFINITY for amazing service

2 years ago

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Satisfied Scranton, PA

I had my service shut off 2 different times and fees added to my account within the same month. I don't have enough space or time to explain everything. I called one last time and spoke with Tiaja who not only solved my problem but totally changed my mind about leaving and referring people. She should be able to to teach customer service skills to some of your current employees and future ones Thanks

3 years ago

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Jennifer Houston, TX

I just moved and the first tech that came out didn't know what he was doing and was not very happy so comcast had another tech come out. Vincent came out the first thing in the morning so I wasn't waiting around forever, was genuinely very nice, and most of all knew what he was doing! He really was personable and showed above and beyond customer service. He explained everything to me and even had me download the xfinity app to help me get quicker service in the future. You guys need more guys like him!

3 years ago

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Mike McGee Woodbridge, VA

My RATING is 4-star only because of Addie -- were it not for her, it would be a 0 or a 1. My initial customer support person was trying to be helpful but had to transfer me to Billing - the right thing to do but his name was incomprehensible to me over the phone connection. {PLEASE PLEASE USE FOLK WHOSE DICTION AND GRAMMAR ARE ENGLISH, NOT a 2ND LANGUAGE.] Addie (?) in Billing was enormously helpful to me - she was knowledgeable, professional and personable. Her phone persona is a valuable asset for Comcast -- if more Customer interactions were like hers, i would be extremely pleased to be a Comcast customer - over the years, this has not been the case as often as it could have been. ISSUES: 1. front-end, automated system is NOT NOT NOT NOT useer-friendly. [This Could and Should have been fixed YEARS ago.] Have a VP or CFO TRY to get a complicated issue solved FROM AN OUTSIDE LINE (act like a customer and use a script that has not been prepared by a customer support or a TECHNICAL person -- IF YOU DO THIS, BE CAREFUL AS THE MANAGER MAY THROW HIS PHONE THROUGH A WINDOW. Recommend: If you cannot get it right, put a person on it. 2. It is too hard to get systemic issues up the management chain so they can be solved -- i have been a Comcast customer for over ten years and these issues remain -- regardless of the number of times they are raised and irrespective of how many Customer Service Supervisors i relate them to. (This lack of transparency and inefficient management is an indicator that senior leadership should seriously look into. In my opinion, Comcast will LOSE (perhaps even hemorrhage) customers over the long-run just because people get tired of seeing and hearing all the (probably well-meant but ultimately unhelpful) platitudes that Comcast's Cust Serv Reps are taught to employ. Customer's will look elsewhere for services (even lesser ones) where the frustration level is NOT as high. Oh well just a thought. Good luck!

3 years ago

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Clara Maggio Verona, PA

3 months ago I transferred my mother's service to a new apartment close to my house. Unfortunately she was never able to move in and will continue to live with me due to health issues. I called today (12/17/2018) to cancel her service only to find out that there was a $220 disconnection fee. I was fortunate to be speaking with TARA she went over & beyond to get the disconnection fee waived She was compassionate, understanding, professional and extremely helpful

3 years ago

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Kt Sebring, FL

I have ms has recently progressed just after moving down here where comcast is provided. I have struggled to pay just enough to keep on. They have receptionist named Erica did everything good customer service is all about. She didn't have to make my struggles hers but she found a way I could get bill paid without interruption. Plus has guts wish me happy holidays. Thank you Erica for making this chemotherapy patient happy for one day trying to get something done without hassle and feeling like less of a person. Comcast you have a great employee and human in general.

3 years ago

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Bernadette Vigneault Pelham, NH

Comcast was installed 2 days ago, all was well till yesterday the TV would not shut off or change channels. I called Customer Service & I spoke to Sara, I explained what was happening & she resolved it. Sara is a very special employee, she speaks clearly, is courteous & professional. I've never spoken to someone who has helped me so fast. This lady deserves a Raise, she's excellent!

4 years ago

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Cliff Strozier Hampton, SC

I don’t have tv service with Comcast but I do have my tv service with another standup company. I have been with the same satellite company for twenty years next year it hasn’t been cheap but I say you get what you pay for. We always have had either dialup back in the day or dsl for the last 18 years for our internet. My idea is trying to save a little money for tv by using the internet streaming my live tv,televised entertainment means more to me than the usual middle age man I am disabled. I knew I would never be able to go all the way to streaming using our slow dsl Comcast uses cable modems and they offer a faster speed which you cannot do without if you going to get all of your tv from the internet. I won’t say we haven’t had any problems but Comcast stood by their product and continue to stand with us. I am happy that I went to a cable internet service instead of dsl and Comcast continues to make sure I have a good service.

4 years ago

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tom Martinsburg, WV

Only had the service for 1 month, so maybe I haven't had them long enough to really form an opinion, but here it goes. Other than a dish, shutter the thought, Comcast is the only game in town at my location. I do like the X1 system so far, I haven't had any issues with it other than 1 or 2 resets. Heck, I reboot my computer more than that. Somehow though, my $99 Triple Play package with a sports tier is costing me about $160. I am renting their modem and router, along with having 3 TV's hooked up, so I guess it all adds up. Tech support has been OK so far, only had one knucklehead on the phone out of about 6 calls. Internet is blazing fast, picture is as good as I can imagine it could be. Home phone works fine. Maybe a year from now, I might have a different story, but so far, I am crossing my fingers and hoping that it stays at least as good as it is now.

6 years ago

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Rosemary Gardner Minneapolis, MN

I'm very satisfied with Comcast, but I do have one complaint, and it's about your Digital Economy Package. You list Channel 63, Fox News Channel, but don't include Channel 62, MSNBC. Since Comcast owns MSNBC, I don't know why you don't include them in your Digital Economy Package. I would really like an answer to this. As a retiree I'm on a very tight budget, but prefer MSNBC over Fox News.

7 years ago

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carol gorske Troy, MI

I've been with Comcast the longest and why you ask?? Well its because their the Best in all areas-- I am glad to be a Comcast Customer I would ask only thing from them--please Comcast allow the phone service to block more than just the 25 numbers now in effect--there should be no limit on that. I have recommended you to 7 people 6 love you too--

7 years ago

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Prayer Partner Jacksonville, FL

When you get a "triple play" which includes the internet, TV and home phone but you decide to drop the home phone, the cost of your contract goes up. Yes, up.....not down. And it doesn't matter which one of those you drop, the bill still goes up. And the contract, no way around it. They lock you in and its a good sum of money to buy yourself out of it. So, why do you think they change the channels and delete some without notice. Is it because we've gone paperless? That's what email is for. Oh wait, they have sent it in the past. But AFTER the channels changed....not before. You better learn to talk well in to that remote or you'll never get to watch TV again. Oh, and don't think just because you have a set of movie channels that you can record them on the cable's DVD. Some of those movies you have to pay to watch if you don't watch them when they air on the movie channel. And if you DVD it, you're charged. Ouch. We spend over $200 a month for their service and then have to pay to watch a movie that aired when I couldn't watch it? Boy, they've got you. Don't they? But most all of the providers are the same. Its gotten to expensive to watch TV.

10 months ago

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Trevene ,

Comcast hands down has the best TV and internet service. I was with this company from May 2013 until January 2020. The selection of movies and TV shows is endless and amazing. The internet service was fast and uninterrupted and of the phone was an added bonus. Now the cost of the triple which is what I had all the years, starting out at good price $89 per month. However, the price increased every time I moved. I moved to another location in 2015 and they hiked my price up then in 2017 when I moved again they hiked my price up to $289 per month. They claim that my location called for a different price. As a result, I was force to discontinue with them at which point they billed me a early termination for each service.

2 years ago

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NT Pleasant Grove, UT

i absolutely LOVE my service. Starting from customer service was such a great experience. Very helpful, answered all my questions, helped with choosing my product and gave advices on each product when i was deciding which plan i wanted to go with. Tech came out and very impressed how they communicated with me before service and after service was installed. I was so impressed the tech covered his shoes with plastic before stepping on my carpet, i was very thank ful as my carpets are very light in color. Tech was friendly, showed me how to use remote and where he installed everything. Customer service is the BEST with any concerns that i have.

4 years ago

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Hazel Hudson Oakland, CA

This is the most HORRIBLE company I have ever worked with!!! And that's saying a lot. A LOT. It's impossible to even chronicle everything that has gone wrong. Customer service is infuriating and time-consuming. The voice system makes it almost impossible to talk to someone; even when you finally reach the right person, I have had the line cut off so I had to start again. That has happened several times. Sometimes you spend five minutes trying to reach someone, and then you get some kind of message like, "Sorry we can't help you. Good by!" In a very cheery tone of voice. They send out bad cable boxes, and every time you have to fix something, it will take you with technical support and/or the technician with technical support at least an hour and a half. If I had any any any choice of other cable companies, I would use one. Try to avoid Comcast at all costs!

8 months ago

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Justice Roberts Savannah, GA

The man Dave that came and installed I’m my homes security system was very professional and nice. He was great at his job and even helped with some other things around my home that needed fixing. Great customer service, wish we could only deal with him if we ever have a problem. Thank you Dave and Xfinity!

1 year ago

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Angela Hart Tacoma, WA

I just want to say I love my service I love the welcoming a d the very nice customer service. I also want to say that I really like the way you are helping the community and all the help you do. It makes me so happy for people like you!!!!

1 year ago

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Bobbie Harris Wilcox Hialeah, FL

I’ve been doing with Comcast over the last 10 years or so I’ve had many ups and downs with this company yet I remain to stay court call Vic out of work for over a month call to see how I can make arrangements on payment rather than trying to pay the entire bill with very little to none source of income spoke with the rep there’s someone out of corporate and to avail no one seem to want or could asssit me

1 year ago

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Mabel Amar Westford, MA

I visited the Xfinity store on 62 Second Ave, Burlington Ma 01803 . Linnea helped me with my problem. She was professional and friendly. She is knowledge. She understood my problem and took care of it quickly. Thanks, Linnea.

1 year ago

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Anne Tallahassee, FL

Comcast offer a variety of channels and has great deals for whatever you are looking for. The customer representative agents that I dealt with were very nice and patient; they understood my situation and helped me to find a beneficial solution.

1 year ago

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Bonnie ,

I bought a phone at xfinity store. My roommate had xfinity so I put her phone on my bill. I moved and had to pay off my phone for Comcast services(my apartment only has Comcast) so me and my roommate called about 15 times to get her phone charges back on her account, we both went to the store together and its still connected to my moble bill. Now my internet takes me out of my phone and searches for another connection so it goes back and forth. I have called every day for a week waiting 40-60 minutes. Yesterday I spent almost 3 hour with an agent to get it fixed then she told me to call the moble number! Are you kidding me i am now on hold it’s been 40 minutes. The funny thing is its impossible to get to an agent and it does not recognize my number. My phone bill has tripled due to my WiFi not staying in my account it wonders in and out. The agents are rude.

2 years ago

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Ammette fedler Charleston, SC

I call this morning about my service. Worried about it being disconnected because I didn't have my payment. Due to being layoff due to the virus. I spoke with Jenny. In collections department. She was very helpful and reassuring me of my service. Thank you so much now my granddaughter can watch spongebob paw patrol.

2 years ago

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[email protected] Vineland, NJ

I was having a problem with my Xfinity TV service and Albert came out, correctly diagnosed and fixed the problem, a bad amplifier. He also set up a new cable box and showed me the new features. I couldn’t be happier with his professionalism, technical knowledge, and pleasant demeanor.

2 years ago

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Peggy Lawler Minneapolis, MN

This is for the tech vs the actual cable service. I can not believe how amazing the tech who went above and beyond, getting our townhome wired for xfinity cable. The living room was not cable ready, to say the least. The tech was extraordinarily pleasant, prompt & thorough!

2 years ago

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Alexadre Ada, MI

I was advised in a deal to bundle and include a home phone with my package. When I tried to hook up my phone it didn’t work After many calls of them explaining what to do it still didn’t work and due to an illness I was dealing with I gave up. On an unrelated call to Comcast I found out that my modem doesn’t support the use of a phone. To me a company offering a product has an obligation to make sure it will work. It shouldn’t be my problem When I asked for a credit I was told I wasn’t eligible for one. Not being able to use part of a service that I’m paying for because the company failed to educate me and inform me that I didn’t have the right equipment for 10 months is definitely in my opinion worthy of a credit and I believe should be at least a $100.00 Shame on Xfinity for not taking of a customer. Worrying more about their money than the customer who in fact will not be giving them any more money. Spend $100 or lose $2200 a year after year seems like a no brained to me.

2 years ago

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Cathy Tucson, AZ

In June 2019, James was the rep who came out to 'sell us' on going with Comcast Xfinity. He was our 'go to' guy with any problems. Appointment set up for installation and had to be changed-two weeks out, should have been okay, right? Everything seemed to go through okay with the change, text confirmation and account information showed for the correct day. Day the previous appoinment was cancelled for, get a text as to "where are you" "our tech is at your home". I reached out immediately to be told it was never done. Then I was transferred to someone else that looked and said it didn't go through for some reason, but she could see I had tried to change the date. Needless to say, the date I had rescheduled to was not available now. It would have to be completed the next afternoon. I informed our "go to" person, James, of the problems I was having. Needless to say, all I heard was crickets. No response from our "go to" person. The next afternoon "Wayne" showed up during the promised time frame. Extremely pleasant and knowledgeable. I asked him if he was going to also install our home security and he said no, that's not him. He looked at his phone and said "no one has picked this up yet" and there was about 1/2 hour remaining of the window when someone was supposed to have showed up for that. Wayne made a couple of calls and "Joe" showed up for the second half of the install. If it weren't for Joe and Wayne, we wouldn't have gone with Comcast Xfinity. They saved the sale. Wayne and Joe took the time to go over everything with us, answer questions, show us how to use certain things and didn't give us the feeling we were keeping them from something else. So far, everything has been working great. Speeds have been super. Did notice one quick blip of a reset one day, but it only lasted a couple of minutes. Keeping fingers crossed everything goes well going forward.

3 years ago

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CD Quincy, MA

Up until now My service has been flawless albeit extremely expensive; but found a problem with My purchased movies (I have 64 of them) have 3 movies that were downgraded from HD to SD. They seem to have reached some bandwidth limits but their Customer Service was terrible and an abomination when you have a technical problem. This Company is a disappointing mess!

3 years ago

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Xfinity Customer Marietta, GA

I have been an Xfinity customer for more than 3 years now, and I should say that I am very disappointed by the service and their billing policies. Every now and then, we are experiencing service interruption and many times the quality of the internet connection is unacceptable. I am highly dissatisfied with their billing procedures. I have never been informed in advance when my contract is about to expire and I am always surprised to see that my bill has gone up so I can take additional steps and switch to another promotion on time. Although I haven't changed the services I am receiving, every year I am seeing a significant increase in my monthly bill. In contrast, customer service representatives have always been very helpful and provide valuable information and support.

3 years ago

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Ali Lindon, UT

Their customer service is amazing! Today I called and they were so patient and kind and walked me through every step, even though I called unprepared and knew nothing about what I was doing. Thanks, Comcast!!! I wish I knew who I talked to today so that I could commend her and thank her personally, because she was a rockstar.

3 years ago

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Levi Davis Kokomo, IN

Comcast is so contradicting. When I signed up for internet they told me I was getting the fastest internet they provided. I changed my package not long ago and insisted I still get the fastest internet. I recieved an email today saying I reached 90% of my allowed internet usage and I will be charged extra if I go over! Say what? My internet is not unlimited????!!!!! So I call, apparently I didnt get what I asked for when I signed up! Keep in mind, they sold me a cable package that they said wouldn't cost me anything for installation, when I recieved the cable box it wasnt wireless so I called and they said well you need to have someone come out to install it for a fee of $60, ummmm no! That's not what we initially agreed on. So as of today, I'm paying for cable I cannot watch because I won't pay the fee. The cable box Is sitting under my bed collecting dust in the original box they shipped it to me in. So today when I call about the internet they tell me to upgrade to unlimited was an additional $15 a month, i said that's fine, next thing ya know they want $70 to install a new modem 😡. I explained I'm still paying for cable I cant watch because I have no cable Jack's in my home because they troes charging me, he replied, ohhh that's free! Ummmm then come hook up my cable! But they wont. So I'm changing providers. This Is 2x they have done this to me and I'm over it! I will go to Att where i will recieve unlimited from the get go with free installation!!! Bye bye Comcast/Xfinity, you suck :)

3 years ago

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Kelly Peoria, IL

I recently moved and had my cable and internet switched over to my new place, hooked everything up just like it was at my other place but for some reason it was not working here. I called Xfinity to see if they could verify if I had everything hooked up right or see what the issue was. I explained this to the first guy I talked to and he asked how I would like to be assisted, I told him I needed someone to telle if I have everything hooked up correctly or if it is something on your end, he then said he would connect me to a technician to further assist me. This is now 28 minutes into the phone call. Then a lady with an extreme accent gets on the the line and she asked how she may assist me and I tell her that I had their service and recently moved and had called to switch everything to my new place and brought all the equipment with me and hooked it up the same and my cable is not working. She then asked for my name and account number, I give that to her and then she asks me if I am wanting to switch my service and I told her no I already did but it is not working. She puts me on hold then comes back on the line and says that I do not have it hooked up and I explain that I had unhooked it prior to the phone call that way she could just tell me what to hook up where so they didn't have to wait for me to hook and unhook everything up (bc it is so hard to get it unsrewed and screwed back in on my TV) She puts me on hold again comes back on the line and keeps saying hello hello hello mam can you hear me, as if she could not and something is wrong with the connection and this went on for probably 3/4 minutes (thank goodness she didn't just hang up) finally she gets the connection working and asks me what I want her to do!! And I tell her again that I have moved and my cable is not working here and I said I do not want a technician coming out bc last time when I first got my cable hooked up they sent one to my apt. and did not tell me there was going g to be a $60 service charge on my next bill so I just wanted someone to talk me thru it. She puts me on hold AGain and mind you each time I am on hold for 5-8 minutes comes back and says....I see that you had a previous address that had service!! How Many Times do I have to say that I have moved and had service at my other place and moved to my new place and already switched my service but it is not working at this point I had already been on the phone for over 50 minutes and then she says to me ok well I am going to set up an appointment to send a technician to your new place. Now I am furious I have told this lady over and over again what the problem was and what I wanted and she did nothing after being on the phone that long and I had said several time I Do Not want a technician sent out to my house so I tell her you know what just disconnect my service I'm ready to go to someone else if the s is what I have to go thru Everytime I have an issue I don't even want cable...she puts me on hold again (imagine that) then this other lady gets on the phone and says to me I hear you called just to disconnect your serviceay I ask why. This lady straight lied on me!! I said that is not the issue to begin with I want it disconnected now after everything I've been thru and I explained to her what was really going on and what the truth was. This new lady was so NICE and listens to me gripe and complain because now I am so angry and upset and she listened to everything I had to say about what was going on, what the problem was and went through everything with me from what wire was hooked up where (like I had asked from the very start!!) And she was completely understanding of my frustrations and after we got it all sorted out basically the problem was that I needed a resignal and pairing done which took about 45 seconds!! I ended up being on the phone with 4 different ppl because of this. Point is if the first two had listened to the customer and done what they were supposed to things wouldn't have escalated and second since the next two lady's were very very helpful and understanding and listened to me I would have just cancelled my bundle and would have never gotten service through them again so to whoever this concerns higher up in this company...you should thank and give Annette a raise or promote her for doing what a lot of others should do bc it's ppl like her that are keeping your customers!! I can't remember the last ladies name that did the resignal but thank you to you and Annette, you both are really great and thanks for the help!!!!

3 years ago

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T

They change channel line up without much notice, take away channels yet don't lower your bill, but let you pay 1 day late and they are quick to charge. Customer service sucks! the reps need serious training. You can speak to 4 different people about the same thing yet get 4 different answers. They do things like this because they have an unfair monopoly over certain areas. If they are the only cable company available there's no competition so they feel they can do whatever they want to their customers. What are the customers going to do cancel and go where? Only other option is satellite. They do have the best internet service available.

3 years ago

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Natali Sacramento, CA

I received in service appointment from a man named Marcos, he was incredible. We have had so many issues with our wifi and he made us feel at ease about our technical issues. He is by far the best service provider I have ever dealt with! So helpful! and now our wifi is working better than ever!

3 years ago

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Nishita McLean, VA

This company had great service when we signed up for their services for my new apartment. They were friendly and thorough, both during installation and an explanation. If I ever had a problem they could not have worked faster to solve the problem.

3 years ago

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Brooklyn Pruitt Pleasant Grove, UT

I have been a customer of Comcast for about 8 years now and I can gladly announce that I have been extremely happy with the company! I appreciate all of the help with customer service and what I get for the price I pay! Definitely a reliable and great source! I recommend trying them out, and today!

3 years ago

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Kamae Nowlin Rossville, GA

Xfinity service is reliable and I never have an issue with it cutting in and out. There are more than enough channels so there's always something to watch. I like that I can have my TV Internet and phone all on one bill. I like that I can do all of my business on this app as well and it always works well. The only drawback is that it is on the expensive side.

4 years ago

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Matt Coupeville, WA

The good: they are the best choice ! They have the consistent speeds I need to keep my household content with streaming and regular internet useage. The bad: They are the only company that’s in my area that’s any good! Yes they have the speed, yet my upload times are less then useful, and my download time is 27mbps at best, yet when I use my speed text(comcast owned) it say’s I have 86 to 98 Mbps yet video take’s forever and the circle of buffering is ever present! They tell me its not them, its the sites that I visit. And that they can only account for their system. Yet it seem they are the only system that works cause damn near every site is SLOW! I’m not saying I am not happy with them I just wish I got what I am paying for is all!

4 years ago

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Heather Frantz Woodstock, GA

The customer service has always been quick and easy to work with. The access to our favorite shows and channels is so easy and cheap. We’re newly weds living on a strict budget but we’re still able to have all the sports and “girly” shows to satisfy us both. It’s really neat.

4 years ago

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Brent Bussell Detroit, MI

I live in the Detroit suburbs and have tried the others. I am back to Comcast because when it o es to cable TV and internet they are simply the best. I have had minor issues with their customer service but I had the same issues with the other providers too. The X1 system it the best that you can get anywhere and the internet is great and even faster than I pay for. I will never switch again.

6 years ago