error This company may not service all states.

Xfinity is a TV, internet, phone, and home security provider and streamlines its services to work together — anytime, anywhere, and on any device. Xfinity Cable TV plan options allow customers to watch hundreds of channels, view local programs, and record their favorite shows. However, Xfinity doesn’t stop there. With the X1 TV Box, customers can watch live TV or switch to their favorite streaming service for the ultimate entertainment experience.

Xfinity TV, though compared to a number of Satellite TV providers, is a Cable TV service. This suggests that it can avoid the frustrations caused by weather or other circumstances that Satellite Dished and fiber-optic cables. 

Xfinity has been in business since 1981. It was originally called Comcast Cable until in 2010 Comcast Communications decided to roll out the name Xfinity. Xfinity also offers high-speed internet, home security, home phone, and mobile services which can be bundled for lower pricing

Read our customer reviews (below) to find out if Xfinity is right for you. 

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The Good

  • No Contract Option
  • 1-Year Price Lock
  • X1 DVR
  • Bundling Options
  • Money-Back Guarantee
  • Other Xfinity Services

No Contract Option

Xfinity offers a no-contract option for its TV services for customers who prefer not to be locked into a contract or for those who don’t plan on using the services for long. The no-contract option will cost $10 more a month, but customers can cancel at any time.

1-Year Price Lock

Xfinity has a price lock guarantee even for packages that do not come with a contract. This means that when customers are promised a price (for the first 12 months of service), Xfinity will honor that agreement for the entire year, regardless of whether the customer signed up for a 2-year contract.

X1 DVR

Xfinity’s X1 DVR has unique features that set it apart. Customers can use the X1 Voice Remote to say what they want to watch and easily access results from live TV, On Demand, DVR recordings and more. The X1 DVR will also give customers recommendations based on the shows they’re currently watching. The Xfinity Stream App allows users to stream live TV, DVR recordings, and more whether they’re at home or watching Xfinity on campus.

*HBO® and related channels and service marks are the property of Home Box Office, Inc. To access Netflix on Xfinity X1 requires an eligible X1 set-top box with Xfinity TV and Xfinity Internet service. Limited to Netflix members who are residential customers. Netflix on X1 uses your Internet service and will count against any Xfinity data plan. Netflix streaming membership required.

Bundling Options

Customers can bundle their internet, phone, home security, and TV package and save even more. For example, customers can get the X1 Save Pro Triple Play plan (internet and TV) for just $79.99 per month (with the 1-year agreement) and receive the following benefits:

  • Download Speeds up to 100 Mbps
  • 140+ Channels
  • Unlimited Calling Nationwide with Xfinity Voice
  • 20 Hours of DVR Service
  • Popular Channels: FX, TLC, HGTV, and Bravo

A plan that includes a home security service will bump up the plan price, but for many customers, the sense of security is worth it.

Money-Back Guarantee

Xfinity offers a 30-day, money-back guarantee for its TV, internet, home security, and home phone services. There is a 14-day, money-back guarantee for the Xfinity mobile devices and services. This is good for customers who want to try out what Xfinity has to offer but are unsure if it is the right choice for them. If for any reason you are not pleased with the product or service that has been offered by one of the Xfinity packages, you can go back within the 30-day or 14-day periods that are allotted to request a refund. This is one of the ways that Xfinity works to ensure customer satisfaction.

Other Xfinity Services

In addition to offering Cable TV, Xfinity is also a provider of a number of other specialized services. These additional services are outlined as follows: 

  • Xfinity high-speed internet — Xfinity claims that its internet service offers reliable internet speeds, enhanced coverage, advanced security, and customizable WiFi with extenders, cameras, and more. The WiFi that accompanies this plan is known as xFi. One of the advantages of using Xfinity internet is that you are able to use your own modem and router (not all models comply). If you do decide to use your own modem and router, you will get high-speed internet, but you will not unlock xFi WiFi. Basic prices start at $29.99 per month.
  • Xfinity mobile — Xfinity mobile offers users what Xfinity claims to be the best LTE, unlimited talk and text on up to five lines, flexible data options, and the possibility of using your old phone from an old plan. When you add your mobile services to your internet plan, you can get discounted pricing. Each unlimited line starts at $45.00 per month. As part of this service you are able to connect to millions of Xfinity WiFi hotspots to help save money and data.
  • Xfinity home security — Xfinity offers a couple of different home security plans. The first of these plans is the basic home security plan that provides you with 24/7 professional monitoring, smart home control, real-time alerts, cellular system backup, live hd video, and the Xfinity home app. This plan starts at $40.00 per month. The second plan is the home security plus plan. With the plus plan you get everything that is included in the regular plan plus 24/7 video recording, motion-activated recording, artificial intelligence that detects people, vehicles, and pets, and the ability to look back on specific archived moments. This plan starts at $50.00 per month. The pricing for both of these plans does not include equipment. Pricing for packages for equipment ranges from $15.00–$25.00 per month (subject to a 24-month contract), or one-time payments of $360.00–$600.00 depending on the size of system that you would like to get.
  • Xfinity home phone — The Xfinity home phone offers you unlimited nationwide calling, reliable call clarity, and advanced features such as readable voicemails. You can connect your home phone to the Xfinity Connect app to manage your voicemail and make and receive calls from your home phone while on the go.

The Bad

  • Early Termination Fee
  • Additional Fees
  • Consumer Complaints

Early Termination Fee

Signing a 1- or 2-year contract with Xfinity can help customers save $10 a month, it does come with a catch. Customers can expect to pay around $100+ in early termination fees; although the fees will vary based on the service level and how much time is remaining on the contract.

While early termination fees are not uncommon in the industry, many customers are surprised when they cancel their contract and the fee is applied to their bill.

To combat the early termination fee, customers can sign up for a shorter contract — which will cost more per month but can save customers money if they end the contract early, or they can sign up for one of Xfinity’s no-contract plans.

Additional Fees

Xfinity’s base packages are reasonably priced; however, customers may find their bill going up if they are not careful. Customers should be aware of these potential charges:

  • Broadcast TV Fee — up to $10 per month
  • Regional Sports Fee — up to $8.25 per month
  • HD Technology Fee — $10 per month
  • X1 DVR — $9.95 per month
  • Premium Channels — start at $10 per month
  • Professional Installation Fee — typically between $40-$80

To ensure that you are not confronted with hidden fees, it would be in your best interest to talk through the details of a contract with a representative. This will help get all of the hidden fees out into the open.

Consumer Complaints

A number of our user reviews have explicitly complained about how poor Xfinity’s customer service experiences have been. With cable TV companies, issues are guaranteed to arise and need to be resolved quickly and painlessly. Most complaints discussed how long it took to get in touch with a customer service representative.

The Xfinity website does provide a lot of information; however, some customers have stated they feel the website is confusing and aims to hide important information (especially regarding costs and fees).

The Bottom Line

One of the biggest perks for Xfinity TV is the cloud DVR service. Being able to watch shows anywhere you want on any device is great for those who are always on the go. Another plus for Xfinity is their no-contract option and the 30-day, money-back guarantee, which allows customers a little more flexibility with their plan. Customers will need to keep an eye on their bill as additional fees can be added. Consumers can also expect to see their bill go up after the first year or two when the price lock ends and they start paying the standard rate. This isn’t unusual in the industry but can come as a shock to unsuspecting customers.

Xfinity offers a wide range of services to meet the needs of all their customers. Whether you’re a sports fan or prefer a good binge-watching session, Xfinity’s TV service has a quality plan that will suit your needs. To see if Xfinity is available in your area or if you want more information on Xfinity's TV services, we recommend you call or visit the company site to see what they have to offer.

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User Reviews

Star Rating

2.2
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1,266 Reviews

Review Breakdown

5 star
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Sandy Bell

August 3rd, 2020 Friendsville, TN DETAILS arrow_drop_down
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More dependable than any others we have available in our area! Also the employees that come out are very helpful. Hate the local office moved. Have to watch the billing they add charges.

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Derinda Duncan

July 31st, 2020 Cordova, TN

(Can't give it less than one star) We moved into this house over a year ago. It's a small neighborhood, about 60 houses. We tried to get Xfinity here. Website says can't get it. We move in. An Xfinity installer lives five houses down, see the truck every night. Tried again, relooked on the website, nope. So my husband calls them. Their customer service says no. One day, we are pulling into the neighborhood, someone is getting Xfinity installed. We talk to the installer, he says "they are lying to you". We keep trying, still keep getting told not available. Couple months ago, my husband noticed an old Xfinity box attached to our house. The previous owners had Xfinity, besides the box, I STILL get ALL previous owners mail, some of that is from? That's correct, Xfinity! Today, there are two vans parked in front of my house, installing for the next door neighbor. Xfinity, has definitely lost any possibility of service from us. (previous address tried getting AT&T wasn't available, but they made it available to get our business. We aren't happy with AT&T but now will never switch) When Xfinity is rereatedly told our entire neighbor has it, why would you not try to gain another customer? Especially, when the direct neighbors on either side of you have the service? AT&T for life now.

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David Barus

July 31st, 2020 Port Charlotte, FL DETAILS arrow_drop_down
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Speed of equipment delivery. On site, the technician capability was expert and he resolved all issues in short order. Was sometimes hard to understand the telephone operator communication. Cost of service is low compared to northern states. We're happy customers.

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Richard Baker

July 31st, 2020 Las Cruces, NM DETAILS arrow_drop_down
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long time customer great experience are month to month pay a little more but worth it

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Kayla Dison

July 30th, 2020 Birmingham, MI DETAILS arrow_drop_down
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been a customer for over 5 years and i think they have the best customer service and the best connection

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Alesia

July 30th, 2020 Thurmont, MD DETAILS arrow_drop_down
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we have had xfinity for about 5 years now. they have competitive rates with other cable companies. the menus and options are set up to be very user friendly, and I love the voice remote!

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Ron

July 28th, 2020 Lynnwood, WA DETAILS arrow_drop_down
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been affected by the coronavirus got a phone call from an agent about past due bill I made arrangements to pay on Friday you guys turn the service off on Tuesday my promise to you guys I willpay the past due amount on 7/31/20You’re not holding up your end of the AgreementSpent 30 minutes on the phone talking to two different people and just got the runaround We’ve been a customer for several years as you probably well now and out of everybody Chrysler capital mortgage company everybody has worked with us except you guys

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Ladyjojo

July 28th, 2020 DETAILS arrow_drop_down
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I've had Comcast Xfinity for the past 9 years and they are a great company, they have great offers on the services they provide.

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Tina Taylor

July 26th, 2020 Ebensburg, PA DETAILS arrow_drop_down
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It is a great tv service, and hardly ever goes out. We have had it for years and don't want to change it. There are so many new streaming services that people say are cheaper now, but we have kept Comcast.

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Tom Duplissis

July 25th, 2020 New York, NY DETAILS arrow_drop_down
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Poor customer service, deceptive pricing and hidden costs

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Kyla

July 25th, 2020 San Jose, CA DETAILS arrow_drop_down
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we also used xfinity and its wifi but there was always been a problem with the internet, had a lot of channels you can choose on! good for money

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Bonnie

July 23rd, 2020 , DETAILS arrow_drop_down
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I bought a phone at xfinity store. My roommate had xfinity so I put her phone on my bill. I moved and had to pay off my phone for Comcast services(my apartment only has Comcast) so me and my roommate called about 15 times to get her phone charges back on her account, we both went to the store together and its still connected to my moble bill. Now my internet takes me out of my phone and searches for another connection so it goes back and forth. I have called every day for a week waiting 40-60 minutes. Yesterday I spent almost 3 hour with an agent to get it fixed then she told me to call the moble number! Are you kidding me i am now on hold it’s been 40 minutes. The funny thing is its impossible to get to an agent and it does not recognize my number. My phone bill has tripled due to my WiFi not staying in my account it wonders in and out. The agents are rude.

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Amanda Walker

July 23rd, 2020 Arlington Heights, IL DETAILS arrow_drop_down
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I love the internet reception and variety of channels offered along with there affordable prices . They offer a lot of channels that’s great for entertaining.

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Tina Igo

July 23rd, 2020 Avonmore, PA DETAILS arrow_drop_down
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We had a dish provider and the snow or hard rain interfered with our signal. Since getting Comcast, our service is great. The customer service is excellent. We love the speak in the remote option.

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Vianca Potts

July 22nd, 2020 Hialeah, FL DETAILS arrow_drop_down
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I’ve never had any issues with their company. They are always great when I call in to ask any questions. I’ll continue using them once I move.

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MARIE-NOELLE MARQUIS

July 22nd, 2020 Los Angeles, CA DETAILS arrow_drop_down
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Ugh....sadly since they have the monopole in the area where we lived we didn’t have a choice to go with them...and they know that so very little incentive for them to keep competitive rates. We got the top speed and still had issues for the signal to reach throughout or 1800sqf house with the router in the center of it. We used internet and mostly for work or to stream and had issues with both. Their initial prices were good but kept jumping up every year and the only options to keep the price “down” is to constantly sign up for new bundles. We payed around $150/months at best with a bundle that Included TV we never used just to keep the internet plan “affordable”. If you have another choice in your area, go with the other company.

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James Caldwell

July 22nd, 2020 Goose Creek, SC DETAILS arrow_drop_down
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They raise prices on you without notice because your "promotional ended" and you have to call and get someone to give you the same service you just had before. Moving was a disaster. They made a new account for me, raised rates because we weren't auto enrolled in paperless billing (as we were before), and didn't let me know there was a new account number/login so we began receiving late fees.

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Avidflyfisher16

July 22nd, 2020 Longmont, CO DETAILS arrow_drop_down
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We have had a number of issues with our TV reception. Every time we called Xfinity made a great effort to get the issue resolved. We were given a new HDMI cable, which did not solve the reception. We called again and a technician came out and virtually replaced everything that Xfinity provides and now we finally can receive all the cable channels we pay for as well as having great visual and audio connections.

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TG105

July 19th, 2020 North Dartmouth, MA DETAILS arrow_drop_down
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Programming is good but customer service is rude and unhelpful to deal with. Also you're stuck with tons of channels you don't need or use.

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D

July 18th, 2020 Woodstock, IL DETAILS arrow_drop_down
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We only get the minimal service but miss having free HBO and/or other premium channels as an incentive like before.

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Michael Lindert

July 17th, 2020 Crawfordville, FL DETAILS arrow_drop_down
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Difficult to speak with a customer service person. Most often they will work with you to reset controllers. Pretty consistant seervice.

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oceansunset

July 17th, 2020 , VA DETAILS arrow_drop_down
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Poor customer service , the rep's talk to you anyway they want , the bills are consistent

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Ben and Cin

July 15th, 2020 Kenilworth, NJ DETAILS arrow_drop_down
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Inexpensive and I can utilize their services on my other smart tv that does not have a cable box on its own.

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Mary Williams

July 15th, 2020 Jupiter, FL DETAILS arrow_drop_down
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The service is fine. The reason for the low rating is their policy. I have been with comcast for years. I had a promotional plan. Yes, I knew that the contract would end, however, I did not know how they would proceed with account. As soon as the promotion ended they lowered my internet quality and lowered my offered channels and proceeded to charge me $60 more than what was previously determined, without so much as an email, call or any mail regarding the change. As I went online to look at the plan details I found that they offered better internet and more channels for a cheaper price then what they were charging me for the lesser services.

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Edward Obediah

July 14th, 2020 Katy, TX DETAILS arrow_drop_down
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always raising prices too any solicitations by mail some packages onlt had 1 thing I wanted but had to buy whole package

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Keith Williams

July 13th, 2020 Boonton, NJ DETAILS arrow_drop_down
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Absolutely the worst! 6 calls Sent out a new gateway that is total garbage No reach, little signal Nothing works I. Our home now for 3 weeks If I could give no stars I would

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Rainey M

July 13th, 2020 Lake Jackson, TX DETAILS arrow_drop_down
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Great service and variety of channels! Love that you can record shows or find them available at a later time.

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Bobblehead

July 11th, 2020 Houston, TX DETAILS arrow_drop_down
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Comcast has essentially cornered the market in my area. There is no other option for internet or tv. They're great when they're working, but we have random periods where our service is slowed down to absurd levels. Then the prices were raised too. I've since dropped their tv but still use them for internet

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James Harris

July 11th, 2020 , DETAILS arrow_drop_down
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The worse automated system in the world. Can not get a person on phone. My system has been crashing for 3 days. I gate this corporation now.

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Caleb Warren

July 10th, 2020 Norcross, GA DETAILS arrow_drop_down
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Set top box is usually old and outdated, meaning it messes up more than often, and doesn’t work as quickly as you would expect for the price you pay. Returning equipment is a hassle because you have to go to a Comcast location to return it unlike others who you ship it back to. Customer service is the absolute worst I have ever had to deal with, not just with TV or internet, I mean ANY customer service.

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Tsmith

July 9th, 2020 York, PA DETAILS arrow_drop_down
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Comcast is a good service, not so much worth the cost, but they are the best service to have vs Dish. Service is dependable during all types of weather and if there are issues they do manage to fix it for you. I’ve found that if you aren’t fully satisfied if you fight for what is right you can come to an agreement. Like I said I don’t like the cost, but I do enjoy the services received!

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David Levinson

July 9th, 2020 Albuquerque, NM DETAILS arrow_drop_down
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Worst experience ever!!! Bill went up due to expired promo, tried to get in touch with "customer support". Waited for call back and got cut off!!! Your phone system sucks!!! Now I can't call back without starting from the beginning!!! No way to resolve my billing issue. No way to get a real live person to help. And no, I don't accept this "covid crisis" as an excuse for your horrible service!

Verified Customer

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Dana

July 8th, 2020 DETAILS arrow_drop_down
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DO NOT GO WITH XFINITY!! They are WAY too expensive. I have been with them for years, and have been stupid to not jump out due to not having the time to switch to DirectTV, Att and ADT. But switch! They will give you a good "bundle plan" for a year, then your bill will go up to $260.00 per month for some channels (one HBO channel if your lucky). They took away ID Channel and it's $40.00 more for that package. I have Home Security and had to pay $350 for 5 window tags (go with another company)! I have one landline and Internet that is supposed to be fast, but isn't. They charge $5.00 for main box, and $9.95 for each box in 2 rooms. They say to get the "app" and lose the boxes. I'm pretty sure things will suck bad when we do that. We've had technicians out here 20 times. They said the main cable "outside" that serves the area is bad, and they won't fix it... WHAT?? Of course, when they shoot your bill up to $350.00 and you have to call for a new plan, you have to sign on for 2 MORE YEARS of hell with them. Good luck speaking to anybody in America.

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NikhilW

July 7th, 2020 Alpharetta, GA DETAILS arrow_drop_down
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Great service, high-speed internet at very low costs and free flex tv. Pretty good customer service. Got free installation as well. No complaints so far and honestly i have 0 other choices of internet in my subdivision.

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shanekia Williams

July 7th, 2020 Atlanta, GA DETAILS arrow_drop_down
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After exploring many options. We're on good terms with an inexpensive bill. I won't leave.

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Malcolm R Audain

July 6th, 2020 Lancaster, PA DETAILS arrow_drop_down
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Here is my experience with Comcast Xfinity TV and internet. First of all u treat seniors like crap. We get so much money to live on and u charge us extorionate prices for cable and internet. Then when I tried to make payment arrangements I was told I was ineligible for payment arrange ments. What am I supposed to do? I want to pay but I am told I can't pay in affordable increments because the bill is behind. I was a faithful customer until my bill was raised to $175 per month. The thing about it is if ur programing was decent I might have continued as an excellent customer u show the same shows and movies over and over again. U tell me what to do about a company that does not care about its good customers? Disgruntled 68year excustomer

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Lalit Patel

July 4th, 2020 Iselin, NJ DETAILS arrow_drop_down
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trying to get my tv service off from so long that I never have used and the customer support is so poor that I can connect with them every time they have said its other departments. its basically trying to make money of the customer since they don't have time to get around. very lousy services I have seen so far last time my modem was bad and they found out after they walked in my home before coven-19 and they have charged me for the home services $40. and I called them and customer support have said its late for them to give me the $40 credit

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Garrett Dagostin

July 1st, 2020 Atlanta, GA DETAILS arrow_drop_down
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Absolute trash. Worst customer service I have ever received. I work in customer service and my customers would leave in a heartbeat if I ever treated them this way. They completely lied about what we were paying for.

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Geovanna Silva kids

June 27th, 2020 San Mateo, CA DETAILS arrow_drop_down
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My name is marcio and I made on may 2019 two years contract with xfinity the amount was $109 monthly and now they are charging me monthly over $140 , called then and they didn’t care at all they were so rude

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Lauren

June 26th, 2020 Huntsville, AL DETAILS arrow_drop_down
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Worst Service you could get. I moved and was told a technician would not have to come out for my service to work at the new location. That was not the case. Spent an hour on hold just to get in contact with someone from xfinity for them to tell me I would not have service for three days until a technician could come out. They reassured me I would not be paying for those three days I did not have service but I was still charged for that. Next, the technician that did come duct taped the wire across my walkway outside the entrance of my home and told me that another work order would be made to bury the wire in 5 business days. Fast forward three weeks and it had been pushed back until the 25th of that month. Then the day that they were suppose to come and bury the wire (More than 3 weeks later) NO ONE SHOWED. I had to call the next day and wait on hold for another 30 minutes to be told that they are behind and will get to it as soon as they can.

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Miguel Sanchez

June 25th, 2020 Fresno, CA DETAILS arrow_drop_down
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Great TV experience. I dont really watch TV but when I do I enjoy watching and being able to adjust say was I want to watch

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Sabrina Richardson

June 25th, 2020 San Leandro, CA DETAILS arrow_drop_down
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We really enjoyed having Xfinity TV. We just recently dropped TV from our plan due to high costs. Customer service was wonderful when we needed them.

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Prasoon

June 24th, 2020 Downingtown, PA DETAILS arrow_drop_down
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Easy setup with the best channel options at this cheap rate. I love to be a Comcast customer for more than 7 years.

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James O.

June 24th, 2020 Dallas, TX DETAILS arrow_drop_down
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Overall had a good experience but not great. To reach out customer service when you are having connection issues is something of a pain. Everything worked smoothly on a regular basis, but just the above makes it annoying.

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Nicole Ramos

June 24th, 2020 Maumelle, AR DETAILS arrow_drop_down
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II hate this company they refuse to let you use you own modem because they are scammers.

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Barracuda

June 23rd, 2020 Sterling, IL DETAILS arrow_drop_down
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If you are going to continue to give me the promotional rate just do it and stop wasting my time with the I;m going to turn it off game.

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Patrick Fay

June 22nd, 2020 Olivehurst, CA DETAILS arrow_drop_down
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Didn't offer the channels I preferred. Charge way too much for their packages. I liked them so much, I no longer watch tv.

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Tanya Mulvey

June 22nd, 2020 Winchester, VA DETAILS arrow_drop_down
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Overpriced, once you are a customer the deals deteriorate. For example, I have to pay for a triple play (TV, internet and phone) when all I need is a double play (TV, internet) since I have to have a land line due to family medical conditions; however, it is higher to have less services. The cable boxes burn out and have issues. I would call the company mediocre because their customer service representatives try to find offers but as far as technical issues, expect to spend hours of time to unplug and reset your box.

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Miss Evans

June 22nd, 2020 Horn Lake, MS DETAILS arrow_drop_down
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My experience with Xfinity is Great! The price is affordable; customer is was great and the wait time wasn't long.

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Tammi Pear

June 21st, 2020 Commerce City, CO DETAILS arrow_drop_down
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Xfinity is a NIGHTMARE do not use them for your own mental health. I had them for a year at my previous residence because they were my only option. I was paying 183 for a 140 plan, when I questioned it I was informed the extra 63 was for "taxes and fees". I was paying for a "gigablast" and at best would get 40, my internet went out daily and would freeze my t.v.. I LITERALLY moved to get rid of them. Low and behold I move and the only "good" option is Xfinity for internet. So I set up an appointment for last Tuesday, tech shows up but won't come inside. I tell him I work from home and NEED internet in the back room, he tells me they aren't coming inside because of Covid, mind you my new T.V. provider did and the internet company I had hoped to use would, but not Xfinity, but let him see what he could do. A few minutes later he says he has his supervisor on the phone and he approved the drop and the tech will be here Friday between 2-3. Of course that was a lie, he stood there maskless, looked me in the eye and lied. We called that evening and the agent was so sorry and sent out a tech the very next day. So today the tech gets here spends maybe 10 minutes and says " I can't do it, if you have a drill, drill a hole in the wall and then tell your landlord it was there when you moved in." Now I've been lied to and advised to lie by Xfinity in less than 3 days. After the tech left I spent my whole lunch hour and my husband spent 3 hours and the phone with different agents, techs, and supervisors being told several different things, lie number 3 was a supervisor would call back in an hour and never did. So here I sit, trying really hard to work from a card table in a corner of my living room dealing with a company that tries really hard to NOT do their job and provide the worst customer service in the world.