Xfinity is a TV, internet, phone, and home security provider and streamlines its services to work together — anytime, anywhere, and on any device. Xfinity TV plan options allow customers to watch hundreds of channels, view local programs, and record their favorite shows. However, Xfinity doesn’t stop there. With the X1 TV Box, customers can watch live TV or switch to their favorite streaming service for the ultimate entertainment experience.
Read our customer reviews (below) to find out if Xfinity is right for you.
Xfinity offers a no-contract option for its TV services for customers who prefer not to be locked into a contract or for those who don’t plan on using the services for long. The no-contract option will cost $10 more a month, but customers can cancel at any time.
Xfinity has a price lock guarantee even for packages that do not come with a contract. This means that when customers are promised a price (for the first 12 months of service), Xfinity will honor that agreement for the entire year, regardless of whether the customer signed up for a 2-year contract.
Xfinity’s X1 DVR has unique features that set it apart. Customers can use the X1 Voice Remote to say what they want to watch and easily access results from live TV, On Demand, DVR recordings and more. The X1 DVR will also give customers recommendations based on the shows they’re currently watching. The Xfinity Stream App allows users to stream live TV, DVR recordings, and more whether they’re at home or watching Xfinity on campus.
*HBO® and related channels and service marks are the property of Home Box Office, Inc. To access Netflix on Xfinity X1 requires an eligible X1 set-top box with Xfinity TV and Xfinity Internet service. Limited to Netflix members who are residential customers. Netflix on X1 uses your Internet service and will count against any Xfinity data plan. Netflix streaming membership required.
Customers can bundle their internet, phone, home security, and TV package and save even more. For example, customers can get the X1 Save Pro Triple Play plan (internet and TV) for just $79.99 per month (with the 1-year agreement) and receive the following benefits:
A plan that includes a home security service will bump up the plan price, but for many customers, the sense of security is worth it.
Xfinity offers a 30-day, money-back guarantee for its TV, internet, home security, and home phone services. There is a 14-day, money-back guarantee for the Xfinity mobile devices and services. This is good for customers who want to try out what Xfinity has to offer but are unsure if it is the right choice for them.
Signing a 1- or 2-year contract with Xfinity can help customers save $10 a month, it does come with a catch. Customers can expect to pay around $100+ in early termination fees; although the fees will vary based on the service level and how much time is remaining on the contract.
While early termination fees are not uncommon in the industry, many customers are surprised when they cancel their contract and the fee is applied to their bill.
To combat the early termination fee, customers can sign up for a shorter contract — which will cost more per month but can save customers money if they end the contract early, or they can sign up for one of Xfinity’s no-contract plans.
Xfinity’s base packages are reasonably priced; however, customers may find their bill going up if they are not careful. Customers should be aware of these potential charges:
A number of our user reviews have explicitly complained about how poor Xfinity’s customer service experiences have been. With cable TV companies, issues are guaranteed to arise and need to be resolved quickly and painlessly. Most complaints discussed how long it took to get in touch with a customer service representative.
The Xfinity website does provide a lot of information; however, some customers have stated they feel the website is confusing and aims to hide important information (especially regarding costs and fees).
This is the worst service ive ever experience with a cable / wifi company. I opened service with comcast with the promise of excellent customer service. The tech that was sent to install my services behavior and comments towards me were inappropriate and completely unprofessional, i felt very uncomfortable in my home with their tech! Which im sure they did nothing about! HI had their services with them for only one month and only got to use the services i WAS PAYING FOR half the time! Whenever i would call to report issues with my wifi or cable they would tell me to “troubleshoot” so i would do the steps for a troubleshoot or reset multiple times over the phone with them only to be told there was nothing more they could do and that a tech would need to come to my house to resolve the issue. Everytime i tried to set an appt for a tech to come it would be 2+ weeks out before someone could come to me. I did not live in an area that was far from their service or would cause reasoning to poor connection like i was experiencing! I thought 2+ weeks was a ridiculous amount of time to wait for a tech and when i would complain about the wait time they would say they would credit my account for days not in use but when the bill would go through it was always a very minimal discount on my bill far from the credit i was owed! I had finally gotten an appt set and the night before my appt for a tech to come i checked to verify the time and it had shown my appt was canceled which i did not authorize! So i called immediately and they said they could still send a tech on same day and time but the tech NEVER arrived. I called to ask where my tech was and they said i didnt have an appt even though i had spoke with a customer service rep the night before to verify someone was going to still come. This company is deceiving and does not fall through with promises they make to their customers! Because a tech never came when scheduled i canceled my services, the representative i spoke with told me that because i was only with them for a month i would not be charged an early termination fee, but still recieved a bill for $212 for termination! I called to dispute charges and they said i could dispute with my bank. Which i did and filed a dispute through my bank. Verizon/Comcast denied my dispute and then sent my bill to COLLECTIONS!! Which hurt my credit score. DO NOT CHOOSE COMCAST/VERIZON AS A PROVIDER FOR ANY SERVICES! THIS COMPANY IS A JOKE!
I used Comcast while I was in college. The channels were good, but would quit randomly. I had to service our router and cable box too frequently.
Comcast is the absolute WORST company to deal with. Set aside a full day and you still won’t reach an actual human being. I’ve called and requested a call back from a human - it took 2 days to hear back. My recent attempt to contact “customer service” was due to their suddenly deleting a channel from my lineup ended 1.5 HOURS later and the best I could do was to TEXT w a supposed human in India. Yes, couldn’t even talk in the phone - and instead was bounced all over the place via text message. THE WORST. I would rather have a root canal than deal e Comcast. Just the absolute worst. They’re doing their best to not have to interact with the people who PAY for them to exist.
Franciska & William Pomerleau
This company is the meanest rottenest MOST HEARTLESS company in the world, we have been a customer for over 20 years and we had to cancel our cable with them in 11/2019 due to our son having STAGE 4 COLON & LIVER CANCER AND GIVEN ONLY A SHORT TIME TO LIVE, we begged this company to be kind because we were long standing customers and not charge us a cancellation fee but NO they charged us $180 which is ludicrousness & robbery so they put this into collections and guess what Comcast we are still not going to pay it . Your company deserves to burn to the ground .
I would rate this 0/5 stars but that’s not possible. As much as I love the Xfinity platform, the service is absolutely terrible. We disconnected our Xfinity account less than 1 day after signing up and now, 1 month later, we have yet to receive our refund, yet we are still being charged $20 for the month with no explanation... we keep calling and they keep giving us ticket numbers but no actually helping. The ONLY time Xfinity is helpful is when you initially sign up, but never anytime after.
I have to pay 566.00$ Ive been a costumer for 6weeks. I will be getting new services at the end of this month. I feel robbed and miss used Never again!!!
When I pay for an internet provider I expect to get internet. When I have to deal with the hassle of it always going out I get fed up with staying as a customer.
I had a free Comcast subscription along side my Comcast internet in Clinton, MS. Honestly the service was fine but the customer service is bad. The workers were a bit rude and when I tried to cancel it was a nightmare. Beware of Comcast.
Xfinity provides great service and has a variety of programs and channels to watch on television. However, the prices are a bit expensive.
Great provider for television entertainment . The on demand feature is a great feature.
I live in Holladay and have had Xfinity internet and cable for over 2 years. It has never worked properly. We moved to a new house 1 block away from our old and thought maybe the service would change. Same issues. Constantly resetting our modem. Constantly resetting our cable boxes. Losing connection. Pages and videos don't load. We have had over 70 technicians come out to troubleshoot. Modem has been replaced 7 times. Wiring in the house has been replaced numerous times and the line from the pole to the house has been replaced 3 times. Same issues. Then when I try to call to get help, I never spend less than an hour on the phone with them. So, not only do I have to pay my bill every month for a service that does not work, I also lose money every time I have to call in to get issues resolved. Xfinity has never followed through on any promise they have made. I can't tell you how many times I have been told that this person is taking over my account and will make sure that this gets resolved. Then I never hear from them again and start over at square one trying to fix it. If I had another option, I would have dumped Xfinity a long time ago. Today the agent apologized for the inconvenience and said they would credit $20 to my account. That does not even cover the amount of time I just spent on the phone with them. Often times we just deal with the slow speeds and channels not working, images pixelating on shows because it is nothing but frustration trying to get this resolved. Xfinity does not care about the customer. They don't care if they lose you as a customer because they know they have many more waiting to sign up based on their lies. Xfinity will not follow through with their end of the bargain ever. Our agreement is that they will provide me 250mbps internet speed and a cable channel package that I selected. The problem is, in 2 years neither of those have happened. I promise to pay x amount of dollars each month for said services. If I don't pay my bill each month, they will shut off my service. If they don't comply with their end of the agreement, nothing happens. They go on collecting my money each month. I pay this ridiculous bill each month plus I lose money every time my service is down and/or I have to call them. Then I have to leave a window open for when they dispatch a tech. While that tech is here, I am not working and losing money again. I lose more money each month with trying to fix it then I pay for my Xfinity bill. There are literally no other options in my neighborhood. My wife and I both work from home, so we have to have something. Wish there was a way to hold Xfinity's feet to the fire and fix this issue once and for all. Can't wait to have fiber in our area and dump Xfinity. Worst service ever!
I like Comcast. It's affordable and offers great tv collections.
One of the greatest TV providers and has great customer service. Anytime there was an issue, they were quick to come and help. Definitely would recommend.
I love Comcast! I have been business with Comcast for years! I get all the channels and Comcast on Demand allows me to catch up on shows that I miss. Not to mention it is the least expensive television company I have encountered.
My experience with xfinity cable is very good because it gives me access to lots of things I didn’t have access to before including YouTube on tv and don demand.
X1 box has the worst setup/programmed options ever. 1. No power button on box and remote will not turn the box off. What kink of power savings do you call that! 2.Minimal shut off time of inactivity is 2hrs! If it’s sooo smart, you should be able to program timers to the minute. 3. Any remote button turns it on. So if I’m playing a dvd or video game and I want the volume up using x1 remote the cable box turns on wasting power and in my case, interrupting my movie or game by auto switching to cable box. Urrr!!! 4. X1 box use to sense hdmi signal and turn off shorty after my tv went off. It was nice. Why did Comcast disable this? Cable box now HAS to stay on for at least 2hrs after I turned the tv off for bedtime. 5.Update daily turning box on again for another min of 2hrs! Seriously, this cable box is on more than any device I own even if I had not watched any tv. 6.Picture in picture sucks. Use to be small pic at bottom right. Cool. That’s how it is normally. But now, it cuts out most of the space far channel guide. 7. 1,000+ channels BS. They’re doubles. One for SD and one for HD. Stupid. Just make each channel capable of sd or hd. And if you must have channels for each sd and hd, at least keep the same order. Sd channel order differs from hd so you lose track of where you were scrolling.9. Doesn’t work with Alexa as far as I know. 10. Back to remote control. Letter buttons are way too small. Direction buttons you can’t hardly feel. Poorly place button configuration and senseless shape of controller bottom corner hits a pressure point in the palm of my hand. Very uncomfortable. This may just be me. 11. No more digital optics out for audio. I’m sure there’s more but that’s enough for now.
C omcast customer service has to be the worst service I have ever encountered. I have been attempting to get Comcast for two years. We had them previously for years before building a house on the same land. Upon moving into the new house, they said the line was too far. They want to charge $1,200 to run the line to the new house. When I call after staying on the phone for 3 HOURS!, some who had all the details but spoke terrible English assured me they could do it. Then when I get to another department after holding another hour, she tells me that what was previously stated is incorrect. She spoke good English at least. There is a reason why so many people speak of how terrible the customer service is at Comcast!
I enjoy watching Xfinity. They even have the app where you can log in and watch cable on your device anywhere you go.
The internet itself is pretty good. Too bad the company will offer you a premium rate that is supposed to not change, but after a couple of months your bill will increase, then a couple of months later more increases. I have had this service for 6 months and it has slowly creeped up $15. Their claim is well we called and put you on a new promotion you agreed to for the same price, but because of high demand we had to raise the price to improve the quality of service and make larger investments. When I say that I did not even want TV broadcasting or cable in the first place, I just approved it because the lady hammered into my head that it was free, I am told my premium plan no longer exists and I would have to pay more now than I do with TV to receive that package. Garbage way to treat the people who pay your bills comcast.
LOVE LOVE THIS Provider. Very efficient and clear to set up my TV materials and very helpful customer service.
Comcast has terrible customer service and their channel selection sucks, worst company out there
Herbert L Knowles
I called 4 times never returned calls had to call them back. People don't speak English and I am a old US Marine's and these guys make no sense asked to talk with a Supervisor they refused and I never got my problem fixed. Where's the Supervisor and I'll be going someplace else unless problem is addressed.
We had Comcast for about 25 years in Utah. Fairly good service there. But when you get their CS in the Philippines it is a disaster. They pass you from person to person and never answer the question or provide help. The call center in the Philippines needs true training.
My name doesn't matter
◇I've called Comcast with issues with cable 31 times in less than a month. ◇From remote to cable box to audio to syncing and DVR issues, this has been a long haul and it hasn't even been a year. ◇They had me paying for a DVR box but didn't give it to me one for 8 months. ◇Also for the price of my plan I shouldn't be having this many issues. ◇Their automated service is horrible. It talks WAY TOO much and doesn't respond when you say representative or agent. Take notes from CVS/Pharmacy.
* ONCE MY CONTRACT EXPIRED . WITHOUT NOTIFICATION MY INVOICE NEARLEY DOUBLED *ON THE PHONE FOR 45 MIN TO GET MY ISSUE SOLVED AND NO RESULTS * THEY RFUSED TO CREDIT ME *THE WORST CUTOMER CARE LONG WAIT *CAN SOMEONE HELP
New customer, good product, a bit high in price. Try not to use customer support and chatt: call customer service 3 time, on hold 20 min. each time, then disconnected. Tried chatt, came up but defaulted to tech support with no way to enter my concerns.....NOT FUN
This is the absolute worst company ever. I turned off my service at a center returning my equipment and was told I had a $36 credit. Today I was charged over $100. I called in to find out why and the very unhelpful customer service tells me this is for a disconnection fee. It is unbelievable that this company is allowed to Rob people. I will never ever use their service again and will NOT recommend it to anyone else. I spent more time without service than with it when I was a customer and I hope they go bankrupt.
never had good experience with customer services. price is way to much for what they give and keeps going up. Sorry but nothing good to say about Xfinity.
I just found out Xfinity moved TCM to another package so of course u have to upgrade to get that channel an now ID has been dropped from basic package on Xfinity sounds like it’s time for me to b checking out a dish company
Just received an Xfinity offer for service, on a plastic card. Have seen enough plastic for a lifetime! Considered Xfinity , but as they seem more concerned with sales than environment would not use them.
I would tell everyone if you are thinking about Xfinity, DON'T!!! They have got to be the most ignorant people I have ever delt with in my entire life! They lie to you from the beginning! They say your bill will be one price and then charge WAY more than quoted and when you call all they have to say is I'm sorry, I'm sorry, I can't help that YOU misunderstood our lies! Then when you cancel they try to charge you $1000+ for equipment they want YOU to disconnect and return, at your expense of course. Horrible experience 😡 the only reason I gave one star is because I couldn't leave a zero!
Ridiculous to have to pay so much for cable boxes that cut off everyday and you always have to restart them
Very bad customer service. Wanted to get there prepaid service because I didn't want a contract. But got told very rudely that unless I signed a two year contract. They would not run a line to my house... So why offer a service if they can not provide it? Lost my business...
I have been a customer for over 25 years and you guys raise my payment $40 unbelievable
Gave up DirecTV and thought just cause we had internet with them and thought they had great TV but was we wrong.If you watch Monday night football you might want to get you a $20 antenna from Walmart because they only play it in low resolution witch will drive you nuts watching it. Now the Andy Griffith show or maybe even Bonanza western would be ok but not the NFL what are they thinking? Glad they have a 30 day cancellation because Im not paying $150 to watch 90's quality tv Im just not.
I believe Comcast is horrible! I have been with them for over 15 years and the prices are horrible i am a senior citizen and i can't even recieved your 10% off discount because i have more than 10 channels! I love Turner classic movies and have been watching for years. Recently i was forced to add sports channels and pay an extra $20.00 a month in fees! Most people who watch TCM are not watching the sports channels this was just another way for comcast to make money!i would not recommend comcast to anyone they offer lower deals to new customers and continue to raise prices for loyal customers!!! Horrible
Their prices are way too high for what is provided. I had many times where my wifi would go out. They also do not have contracts with many channels that I enjoy (acc network, soon to be losing Starz).
the company isn't that bad, the prices just keep going up to become unaffordable, hardly ever use cable anymore because of all the other less expensive options
Company didn't inform you on payments causing the consumer to not be aware of charged present or charges from previous home instead they make you check but it happens every so often so by the time you know it's to late the company doesn't care for its customers but instead wants money that you weren't aware you were paying for
Lover our cable so many options and a recently added Netflix as well which our kids love.
I have had comcast Tv a few times as a bundle with internet. It really was not something i enjoyed so much the tv interface is kind of still in the 90's and the channels i had there was never anything good to watch. I ended up cancelling the tv portion and just have internet.
Prices are ridiculous, service take forever and customer service is difficult to deal with.
I call about 3 times a month with issues they always change my WiFi name and I have to redo everything! They also messed up on my bill. I would choose AT&T I never had any issues with them.
Lydia Matabi Wilson
I called customer service today after noticing my favorite channel was missing! Not only was she combatant until I reminded her it was me who called here are her exact words " your channel was part of a periodic removal communicated in the local TV, news papers and online" Was taken over by Time Warner but you're more than welcome to pay an extra $9.99 to have it added. I excused myself and said goodbye. You got to be kidding me, I have auto pay why couldn't they incluse a note in my email box as many bogus emails I receive daily from Xfinity you'd think that would be included. I hope this helps anypne else buyer be ware! Disappointed Consumer Fla
I have Comcast Xfinity TV and it is a really reliable T.V. source! I have had no problems with it whatsoever!
Very displeased. I had a situation where I had a family emergency and had to leave town. I shut off my cable. Bill was paid. I still had the equipment and was receiving notices to return the equipment or pay $272. So, I finally turned in the equipment and was told I was all set. A few months later the amt. $272 was on my credit as outstanding. I of course disputed it. It came back as a valid debt. I call comcast and they claim there is no record of me returning the equipment. And now my credit score is affected because of a comcast error.
Seniors here & on fixed income,comcast in HIGH enough now Another Rate Hike. Some Government Agencies should follow all the money.. Can't wait to CUT THE CORD COMCAST can gooooo away like the 8 track tape.....Just Corporate GREED.
I moved two and a half months ago and I'm unable to get service where I live now. They were supposed to send me a refund for $58 6 weeks ago but I have yet to receive it and every time I call customer service they can't understand what I'm saying because their English sucks! The last time I spoke with them they said they refunded it to me on account that they supposedly had of mine but yet I have no account ending in those four numbers. Now they just hang up on me. STAY AWAY FROM XFINITY! THEY HAVE NO CUSTOMER SERVICE!
Xfinity sales agent called to scam me into signing another 2 year contract. The agent said my rate was going up on 12/1/19 because my current contract did not include internet. This was no accident it doesn't take rocket science to read my current contract is a bundle. The agent wasn't trying to save me money he was trying to make a sale. I just emailed the owner Tom K to give him a piece of my mind.
Comcast offers a good variety of options when it comes to cable TV. The reliability of their services is okay but not perfect. We have also found that they raise their pricing without notice which is frustrating. Their customer service also seems a bit "hit and miss" depending on what particular individual you are dealing with.