7.0
Overall Score
Xfinity is a TV, internet, phone, and home security provider and streamlines its services to work together — anytime, anywhere, and on any device. Xfinity Cable TV plan options allow customers to watch hundreds of channels, view local programs, and record their favorite shows. However, Xfinity doesn’t stop there. With the X1 TV Box, customers can watch live TV or switch to their favorite streaming service for the ultimate entertainment experience.
Xfinity TV, though comparable to a number of Satellite TV providers, is a Cable TV service. This suggests that it can avoid the frustrations caused by weather or other circumstances that Satellite Dishes and fiber-optic cables might experience.
Xfinity has been in business since 1981. It was originally called Comcast Cable until 2010, when Comcast Communications decided to roll out the name Xfinity. Xfinity also offers high-speed internet, home security, home phone, and mobile services which can be bundled for lower pricing.
Read our customer reviews to find out if Xfinity is right for you.
Xfinity offers a no-contract option for its TV services for customers who prefer not to be locked into a contract or for those who don’t plan on using the services for long. The no-contract option will cost $10 more a month, but customers can cancel at any time.
Xfinity has a price lock guarantee even for packages that do not come with a contract. This means that when customers are promised a price (for the first 12 months of service), Xfinity will honor that agreement for the entire year, regardless of whether the customer signed up for a 2-year contract.
Xfinity’s X1 DVR has unique features that set it apart. Customers can use the X1 Voice Remote to say what they want to watch and easily access results from live TV, On Demand, DVR recordings and more. The X1 DVR will also give customers recommendations based on the shows they’re currently watching. The Xfinity Stream App allows users to stream live TV, DVR recordings, and more whether they’re at home or watching Xfinity on campus.
*HBO® and related channels and service marks are the property of Home Box Office, Inc. To access Netflix on Xfinity X1 requires an eligible X1 set-top box with Xfinity TV and Xfinity Internet service. Limited to Netflix members who are residential customers. Netflix on X1 uses your Internet service and will count against any Xfinity data plan. Netflix streaming membership required.
Customers can bundle their internet, phone, home security, and TV package and save even more. For example, customers can get the X1 Save Pro Triple Play plan (internet and TV) for just $79.99 per month (with the 1-year agreement) and receive the following benefits:
A plan that includes a home security service will bump up the plan price, but for many customers, the sense of security is worth it.
Xfinity offers a 30-day, money-back guarantee for its TV, internet, home security, and home phone services. There is a 14-day, money-back guarantee for the Xfinity mobile devices and services. This is good for customers who want to try out what Xfinity has to offer but are unsure if it is the right choice for them.
If for any reason you are not pleased with the product or service that has been offered by one of the Xfinity packages, you can go back within the 30-day or 14-day periods that are allotted to request a refund. This is one of the ways that Xfinity works to ensure customer satisfaction.
In addition to offering Cable TV, Xfinity is also a provider of a number of other specialized services. These additional services are outlined as follows:
Signing a 1-year or 2-year contract with Xfinity can help customers save $10 per month, but it does come with a catch. Customers can expect to pay around $100+ in early termination fees; although the fees will vary based on the service level and how much time is remaining on the contract.
While early termination fees are not uncommon in the industry, many customers are surprised when they cancel their contract and the fee is applied to their bill.
To combat the early termination fee, customers can sign up for a shorter contract — which will cost more per month but can save customers money if they end the contract early, or they can sign up for one of Xfinity’s no-contract plans.
Xfinity’s base packages are reasonably priced; however, customers may find their bill going up if they are not careful. Customers should be aware of these potential charges:
To ensure that you are not confronted with hidden fees, it would be in your best interest to talk through the details of a contract with a representative. This will help get all of the hidden fees out into the open.
A number of our user reviews have explicitly complained about how poor Xfinity’s customer service experiences have been. With cable TV companies, issues are guaranteed to arise and need to be resolved quickly. Most complaints discussed how long it took to get in touch with a customer service representative.
The Xfinity website does provide a lot of information; however, some customers have stated they feel the website is confusing and aims to hide important information (especially regarding costs and fees).
One of the biggest perks for Xfinity TV is the cloud DVR service. Being able to watch shows anywhere you want on any device is great for those who are always on the go. Another plus for Xfinity is their no-contract option and the 30-day, money-back guarantee, which allows customers a little more flexibility with their plan. Customers will need to keep an eye on their bill as additional fees can be added. Consumers can also expect to see their bill go up after the first year or two when the price lock ends and they start paying the standard rate. This isn’t unusual in the industry but can come as a shock to unsuspecting customers.
Xfinity offers a wide range of services to meet the needs of all its customers. Whether you’re a sports fan or prefer a good binge-watching session, Xfinity’s TV service has a quality plan that will suit your needs. To see if Xfinity is available in your area or if you want more information on Xfinity's TV services, we recommend you call or visit the company site to see what it has to offer.
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