Xfinity is a TV, internet, phone, and home security provider and streamlines its services to work together — anytime, anywhere, and on any device. Xfinity Cable TV plan options allow customers to watch hundreds of channels, view local programs, and record their favorite shows. However, Xfinity doesn’t stop there. With the X1 TV Box, customers can watch live TV or switch to their favorite streaming service for the ultimate entertainment experience.
Xfinity TV, though compared to a number of Satellite TV providers, is a Cable TV service. This suggests that it can avoid the frustrations caused by weather or other circumstances that Satellite Dished and fiber-optic cables.
Xfinity has been in business since 1981. It was originally called Comcast Cable until in 2010 Comcast Communications decided to roll out the name Xfinity. Xfinity also offers high-speed internet, home security, home phone, and mobile services which can be bundled for lower pricing
Read our customer reviews (below) to find out if Xfinity is right for you.
Xfinity offers a no-contract option for its TV services for customers who prefer not to be locked into a contract or for those who don’t plan on using the services for long. The no-contract option will cost $10 more a month, but customers can cancel at any time.
Xfinity has a price lock guarantee even for packages that do not come with a contract. This means that when customers are promised a price (for the first 12 months of service), Xfinity will honor that agreement for the entire year, regardless of whether the customer signed up for a 2-year contract.
Xfinity’s X1 DVR has unique features that set it apart. Customers can use the X1 Voice Remote to say what they want to watch and easily access results from live TV, On Demand, DVR recordings and more. The X1 DVR will also give customers recommendations based on the shows they’re currently watching. The Xfinity Stream App allows users to stream live TV, DVR recordings, and more whether they’re at home or watching Xfinity on campus.
*HBO® and related channels and service marks are the property of Home Box Office, Inc. To access Netflix on Xfinity X1 requires an eligible X1 set-top box with Xfinity TV and Xfinity Internet service. Limited to Netflix members who are residential customers. Netflix on X1 uses your Internet service and will count against any Xfinity data plan. Netflix streaming membership required.
Customers can bundle their internet, phone, home security, and TV package and save even more. For example, customers can get the X1 Save Pro Triple Play plan (internet and TV) for just $79.99 per month (with the 1-year agreement) and receive the following benefits:
A plan that includes a home security service will bump up the plan price, but for many customers, the sense of security is worth it.
Xfinity offers a 30-day, money-back guarantee for its TV, internet, home security, and home phone services. There is a 14-day, money-back guarantee for the Xfinity mobile devices and services. This is good for customers who want to try out what Xfinity has to offer but are unsure if it is the right choice for them. If for any reason you are not pleased with the product or service that has been offered by one of the Xfinity packages, you can go back within the 30-day or 14-day periods that are allotted to request a refund. This is one of the ways that Xfinity works to ensure customer satisfaction.
In addition to offering Cable TV, Xfinity is also a provider of a number of other specialized services. These additional services are outlined as follows:
Signing a 1- or 2-year contract with Xfinity can help customers save $10 a month, it does come with a catch. Customers can expect to pay around $100+ in early termination fees; although the fees will vary based on the service level and how much time is remaining on the contract.
While early termination fees are not uncommon in the industry, many customers are surprised when they cancel their contract and the fee is applied to their bill.
To combat the early termination fee, customers can sign up for a shorter contract — which will cost more per month but can save customers money if they end the contract early, or they can sign up for one of Xfinity’s no-contract plans.
Xfinity’s base packages are reasonably priced; however, customers may find their bill going up if they are not careful. Customers should be aware of these potential charges:
To ensure that you are not confronted with hidden fees, it would be in your best interest to talk through the details of a contract with a representative. This will help get all of the hidden fees out into the open.
A number of our user reviews have explicitly complained about how poor Xfinity’s customer service experiences have been. With cable TV companies, issues are guaranteed to arise and need to be resolved quickly and painlessly. Most complaints discussed how long it took to get in touch with a customer service representative.
The Xfinity website does provide a lot of information; however, some customers have stated they feel the website is confusing and aims to hide important information (especially regarding costs and fees).
I used to have DISH TV I was in need of a better quality wifi so I checked into Xfinity having heard how good it was. Trying to save money, I purchased the TV+wifi package. Mistake!!!. Should have kept DISH. Reasons: DISH has near 4-5 times as much memory on the DVR than xfinity. TV shows I could record and store on DISH take up the 60 mbps? on xfinity. 30 of which I pay an extra $9.99 for. So if you are considering Xfinity TV, skip it oh...biggest problem...recording conflicts if more than 4 shows at same time.
Great customer service, but as a user of the Xfinity wifi pass, it became a reoccurring issue that the service spots were "too congested" causing my internet connection to stop altogether
good pricing and service. you must always review the most recent offers and update
I went into Xfinity store in eugene Oregon 3 days ago. I spoke with Joshua o. When he tried to pull info up by my social, a general error code popped up. He did not know what to do other than tell me to go home and call XM Care (Xfinity Mobile). Come to find out later he should have asked for tech support agent to do a BYOD. I called the XM Care number and spoke with Terry, he transferred me to Kaelin who then transferred me to Kristy who also didn't know what was going on and transferred me to Danielle at Tier 2 advanced. All I wanted was to take my phone number and transfer it to my new Galaxy S10 plus. From the start of the day at Xfinity to the end of that first day was a total of 7 HOURS in person and on the phone with Xfinity trying to port my number to my new phone and activate everything. Somewhere along the line, I think it was with danielle, my account got stuck! As in the sim cards got switched too many times between the iphone 6 band the new galaxy and after a few dozen resets and power downs and ups I could call or receive calls from either phone so i had to resort to my daughters phone. Danielle said its should process and resolve by the end of the night. It never did so the next day 5/15/2020 I called and spoke with Jason after being transferred twice and put on 20 plus minute holds each time.Jason from tier 2 told me "Daniel spoke with David in Tier 3" and it looks like the Galaxy still has AT&T's provider settings and that it didn't switch over to xfinity after I put the SIM card in. He said "we are seeing both phones on the cell tower" but I still can receive or make calls from either phone. Jason said he would call me back in 1 hour while they worked stuff out, HE NEVER CALLED ME BACK! He could have said " Hey this is beyond me or call back tomorrow because I don't know what i'm doing" but he didn't and he left me hanging all day. So rude! Today 5/16/2020 I called Xfinity mobile again and spoke with Roxy in Tech support Roxy told me they are creating a ticket to escalate it to the help desk because "Its stuck" somewhere the swap on the mobile device numbers got stuck in the system and didn't allow it to flow through. The plan is to escalate it to a higher tier to push it through, Roxy said "They'll probably send me an email" she said there's an error on the system w/ the mobile device numbers. I asked to be transferred to a supervisor so i can tell her what has been going on and what Xfinity has put me through the last 3 day but I was put on holed for 30 minutes and then they hung up on me. She was transferring me to Alejandra the supervisor and Roxy told me Alejanrda was pulling up her programs and almost ready to take me then there was no one on the other side and No One called me back. Roxy or Alejandra left me hanging. Xfinity, i am so disappointed in you. I have been with you guys for 2 years and never had issues until now. Why is it so difficult for you guys to port an existing number over to a new phone and why is it so hard for you guys to call a customer back? It' the considerate thing to do. Will this issue ever get resolved? Will xfinity call me back Today? Xfinity, are you going to help me or do i just go to AT&T and do business with them instead?
TERRIBLE TERRIBLE TERRIBLE!!! OVERPRICED! CONSTANTLY UPSELLING! YOU CANNOT REACH CUSTOMER SERVICE! YOU CANNOT CANCEL SERVICE ONLINE! SLOW INTERNET SPEEDS! SOMEONE PLEASE SUE THEM FOR VIOLATION OF SHERMAN ANTI-TRUST! THEY ARE A MONOPOLY IN EVERY MARKET AND SHOULD BE DISBANDED!
Amazing service price is to high needs to work on being more affordable to customers
Every time our bill goes up we have been able to negotiate a better deal and they have always worked with us.
I love it great prices & plenty of free movies on demand is great. In comsomer service is great.
Great service.. they’ve improved a lot over the years. Reliable connection, dedicated company.
Technical issues take too long to get resolved. It takes an act of God to get anyone to answer the customer service line.
WORST Experience EVER! NEVER AGAIN!!!!!!!!!! INFERIOR Customer Service with incompetent staff!!!!!
Best bang for your buck. I work from home and so internet speeds are super important. Comcast can't be beat. Xfinity mobile is amazing. I'm so happy I switched over.
Online portal covered 99% of my needs well. the remote facilities to troubleshoot my connection is awesone.
Been having this service for the longest, never had any issues with it. Customer service is always there to help
Today we had the Best service call!! The technician’s name was Derek T!! He was very polite and I could tell that he knew what he was doing! Thank you for all that you do! And caring 🙏🏼🙏🏼💯
I have been with Comcast Xfinity for over 20 yrs and in a week I will have a new provide and I’m excited. For yrs I’ve been disappointed with them. Finally moving on and will save money more channels and DVR
I’ve had a pretty bad experience with the internet service through Comcast. There are random outages and you don’t ever get the opportunity to speak to an actual customer service representative. They don’t even have a direct way to leave a complaint.
Xfinity is a monopoly and they are scammers. They are the only service provider in Danbury, Ct and they take advantage of the consumer. I signed up for 2 year service and was told the price would stay the same. After a year the price increased. It is almost impossible to get technical support. I have had so many issues with this company, way to many to list.
many options. easy to use. i like the phone app that helps me see all the devise on one page
My experience with Comcast/Xfinity? Average service and BUTTLOADS of hidden fees and I don't think I've had a single month without random incorrect charges on my account. DO NO RECOMMEND unless you have cash to throw into a fire or you enjoy spending hours on the phone each month
I am highly unsatisfied! My mother is 73 years old and in a wheelchair with everything going on in the world they turned her services off. This is not ok. What kind of company does this. The only thing she has to do is watch tv and you took that away from her. She is on a fixed income and when you call you can't get through to anyone. Its says when you first call due to covid 19 "WE WILL NOT TURN OFF YOUR SERVICE" so why lie? They definitely turned her off.
During the coronovirus, Xfinity actually cut my service off with no warning! I lost my job and couldn't afford to pay my bill. I HATE this company and will never use them again!!!!
It has been 3-4 months of constant arguing with Comcast over my services. I pay my bill, but the service is not provided. I pay for 125mb and only receive 30ish. They try to charge $70 to investigate the issue, they try to re-charge for resending a tech out after the first one failed to resolve the issue, the refuse to credit the account for lost time, they are THE WORST. Finally, after 3 months they agree to close my account for $90. I argue the charge considering I did not have services to begin with. After weeks of arguing they finally waive the $90 and close my account. However, I was credited money (after 4 months of arguing with many many agents who are very rude) and now I am told I will not get the credit until the equipment is returned. Otherwise, I will not get a credit and they will turn me into collections. I was disgusted with their constant calling (daily) to receive the equipment, but they did not respond with such haste and persistence to fix my services. So, I finally turn in the equipment, but now they will not credit me my money. I have spoken to another 5 agents and argued with them all. Finally, I get to "Escalation" for the individual to be extremely rude and state they will not offer me another credit. which, they never provided the original credit....so???? Then they state they can escalate the call for a manager to contact me Weds-Fri, but something felt wrong. So, I call back and the next agent informs me that noone is going to call me because noone notated a follow-up call. So, now they have taken my money, refused to provide the services, tried to charge me to cancel, finally cancelled, then threatened me with collections, then refused to provide the credit they owed me for services not provided.
Horrible service and continues to under Value long time customers.
So I checked my bank account, and discovered that I was charged twice! I spent hours calling and going online to try and get a refund. IT HAS BEEN IMPOSSIBLE! I am a single mom, and we are in the middle of a world crisis and they took money I needed for food! I am so ANGRY! The only response that I have gotten is that they will credit my account! I think it’s EXTREMELY unfair that they charged me twice and there is nothing I can do about it!!!!
I have been with Xfinity for 3 1/2 years and they are not empathic nor are they working with customers that have past due bills during this pandemic. I have 2 children and need the WiFi for their online assignments.
expensive and over charge for there service...
According to Comcast, I believe I have been a Comcast customer since 2014. I have hated them since year one and it has never gotten any better. Why not switch sooner? Thanks to our government, someone is getting paid to keep these companies in a monopoly per location. These companies do not compete with each other and in return they are able to harass and abuse us in our democratic country that is somehow socialist in this aspect. If I were to start from month 1, I can write a whole 4 page essay on what a scamming embarrassment this company is to our beautiful country but I will just mention the end, when I had always paid my payments in time and came to the end of my agreement the right way... Its mid April currently, coronavirus has our state in full shutdown already with everyone out of work and its been 2 months since I have moved away from Comcast Xfinity. I got a letter in the mail stating I owe them a ridiculous amount of money. The month payments are exaggerated by 4x and some fees I do not even understand. LONG STORY SHORT, DO NOT GIVE STRENGTH TO THIS COMPANY, STEER CLEAR, NIGHTMARES WILL NOT END EVEN AFTER YOU THINK YOU LEGALLY GOTTEN RID OF THEM! EMBARRASSMENT TO OUR COUNTRY. PERIOD. THIS MUST BE THEIR MOTTO CREATED BY THE PEOPLE.
Mariah, from Tennessee was the absolute best, most patient person we could ever ask for. My family and i really hope that she sees this. We cannot thank her enough for helping us. She was absolutely amazing.
If I could leave a 0 I would I have had nothing but problems with comcast. I am a single mother to an autistic child and Im struggling through this hard time and you cut my cable and internet off causing my autistic child to not be able to do her school online or watch her educational programs and now shes having melt downs because of it..... last I heard you werent supposed to cut people off due to the covid_19 hmmm I will be speaking to somebody about this
Xfinity has shut my cable tv off because I can’t ay them right now. I have been a customer with them before Comcast was Comcast. So how long is that? Well due to the virus I have been financially burdened, like many people. So now is the time xfinity/Comcast thinks a cut off of my cable tv later the right thing to do. It’s not like they aren’t going to be paid. They will! So, many other companies are letting it ride, not xfinity. So, I see AT&T is letting there accounts ride this virus pandemic out. Maybe it’s time for a change.
I’ve had Comcast for decades their customer service has always been bad and their reps barely speak English. The reps are unprofessional, uncaring , unknowledgeable , different reps day different things. You can have proof of a Rep’s payment arrangement but they still turn your service off. They are horrible and high
The worst customer service My family has ever experienced. My 92 year old grandmother‘s phone stoped working during covid-19. She is living alone. For over month Comcast has done nothing to help fix it other than telling us to get a new router, which we did. Outrageously expensive with very poor service. Spotty wifi as well.
I paid my bill for last month and current. I had sent it to come out of an acct that was closed. I went back online and had it taken from correct acct. I called twice and talked to a rep and explained it should not have been taken out twice and they told me it would be refunded. Now I see they will only credit it. It was $254.12. That is for 2 months and I could use that money right now. I can’t even talk to anyone now. It is automated and hangs up. I am upset to say the least
If I could give them a zero star I would. It is so hard to speak to an agent for any assistance. If their bots weren’t to unhelpful maybe I could tolerate them but they are useless and very annoying. I’m on a search for a better cable and Internet provider if anyone has suggestions..
If I could I would rate this company a 0 especially with customer service. Every since I had the service back in October I have had nothing but problems and lies from the customer service department. I would never recommend this company to anyone ever.
Horrible, HORRIBLE, HORRIBLE. They outsource their customer service to reps in other countries who have NO CUSTOMER SERVICE SKILLS OR KNOWLEDGE OF WHAT YOURE TALKING ABOUT. Stop outsourcing when the US needs jobs.
Xfinity would have its ups but mostly its downs. I would lose connection to the TV very easily and while all I had to do was call customer service, it was annoying that I would have to do so so often.
the dirtiest company in the USA, i was with them for over ten years. I made one change and they automatically locked me in for two more years with out telling me. my brother moved in and wanted the cable bill under his name so I cancelled and he started it up again within 24 hours. now i have them affecting my credit trying to black-male me for 190 dollars. sent me to collections, i will file a complaint with every entity out there, i will spend the rest of my life telling everyone what dirty crooks they are
The service is expensive, but we love our service. Never had a problem, and the channels are great
I highly recommend xfinity! We use them for internet, TV and voice, and they have been amazing since we switched providers. There is less dropped calls, they provide great customer service, and a reliable bill that isn't constantly fluctuating.
I have no like for any company that rips people off. I purchased a month of Xfinity wifi there hotspot it was around $60 I never got service after many phone calls nothing was done so I went to store to be told it was a oversea company that handled that they couldnt help I had confirmation number bank statement and all never got money back or service please dont use these crooks
One of worst customer services ever! I have tried so many times to change my plan. I tried chat, call, anything but when it comes to downgrading a service you guys make it so hard so people just give up. This is UNACCEPTABLE.
I call this morning about my service. Worried about it being disconnected because I didn't have my payment. Due to being layoff due to the virus. I spoke with Jenny. In collections department. She was very helpful and reassuring me of my service. Thank you so much now my granddaughter can watch spongebob paw patrol.
I’ve been with Comcast for a very long time. I’ve given them so many chances it’s unbelievable. They still have not change Their customer service is very Poor, people tell you one thing then they send you to another person and that person tells you something totally different. I’ve spent hours on the phone with customer service and they thought they were helping me out by raising my bill. They raise my bill of $35 in three days trying to convince me that they were helping me out. Then they sent me to a person that spoke Spanish and the guy told me on customer service he’s like well most of the people we work with is Spanish so that’s why I answered the phone in Spanish. This is America you shouldn’t be answering the phone in Spanish unless somebody asked for it. They don’t have any Italian that’s for sure I asked. The one lady was talking to me and they put me on hold and sent me to another guy and an even explain that she was sending me to somebody else. When that guy answered he goes how can I help you I got I don’t know they sent me to you he goes I don’t know what’s going on or why they sent you to me. That is just bad bad bad terrible customer service communication. I will never recommend Comcast to any of my family members or friends. I will be sending out a bunch of reviews talking about Comcast or Xfinity home. People should not be able to treat people like this and they are scammers.You guys work for us we don’t work for you and I think they forgot that until they start losing money. Sooner or later everyone will realize how bad they are and then they will be broke.There is much more that they have done to me I don’t have enough time and I do not wanna waste anymore of my time. So if anybody Reeses please do not go with Comcast they will lie scam you and they will not help you.
Terrible customer service! Very unhelpful automated system. Never let's you speak to a actually person who might be able to help. I've had to go through activation and trouble shooting countless times. Wifi works and then i have to start the process all over. I haven't even had service for a month. Nothing but issues.
Do not use this company they’re not customer friendly people and they don’t work with you when is an issue
If I could give xfinity no stars I would, I have battled with comcast about my bill multiple times. I tried to make a new contract with them and they Illegally canceled a contract and raised my bill. Their internet and services are great but they are so good at ripping people off.
Zero. If there were a number any lower, i would give it! I have NEVER dealt with such an unprofessional, unknowledgeable, clueless company in my life. I went to two different xfinity stores to try and get issues resolved and no one seems to know what was the real issue, how to get it fixed or how to help us. They (and the techs) were as unknowledgable as we are. You should be ashamed to be in this business. I feel horrible that you are descising yourself as a legimite company/business. I dread picking up the phone and TRYING to contact you!! You guys should be on trial for false advertisement. If you want to know who wrote this...please ask!!
I was having an issue with my email and I spoke to three customer service Representatives, the fourth one never called me back! And my sister was able to fix it!