Xfinity is a TV, internet, phone, and home security provider and streamlines its services to work together — anytime, anywhere, and on any device. Xfinity Cable TV plan options allow customers to watch hundreds of channels, view local programs, and record their favorite shows. However, Xfinity doesn’t stop there. With the X1 TV Box, customers can watch live TV or switch to their favorite streaming service for the ultimate entertainment experience.
Xfinity TV, though compared to a number of Satellite TV providers, is a Cable TV service. This suggests that it can avoid the frustrations caused by weather or other circumstances that Satellite Dished and fiber-optic cables.
Xfinity has been in business since 1981. It was originally called Comcast Cable until in 2010 Comcast Communications decided to roll out the name Xfinity. Xfinity also offers high-speed internet, home security, home phone, and mobile services which can be bundled for lower pricing
Read our customer reviews (below) to find out if Xfinity is right for you.
Xfinity offers a no-contract option for its TV services for customers who prefer not to be locked into a contract or for those who don’t plan on using the services for long. The no-contract option will cost $10 more a month, but customers can cancel at any time.
Xfinity has a price lock guarantee even for packages that do not come with a contract. This means that when customers are promised a price (for the first 12 months of service), Xfinity will honor that agreement for the entire year, regardless of whether the customer signed up for a 2-year contract.
Xfinity’s X1 DVR has unique features that set it apart. Customers can use the X1 Voice Remote to say what they want to watch and easily access results from live TV, On Demand, DVR recordings and more. The X1 DVR will also give customers recommendations based on the shows they’re currently watching. The Xfinity Stream App allows users to stream live TV, DVR recordings, and more whether they’re at home or watching Xfinity on campus.
*HBO® and related channels and service marks are the property of Home Box Office, Inc. To access Netflix on Xfinity X1 requires an eligible X1 set-top box with Xfinity TV and Xfinity Internet service. Limited to Netflix members who are residential customers. Netflix on X1 uses your Internet service and will count against any Xfinity data plan. Netflix streaming membership required.
Customers can bundle their internet, phone, home security, and TV package and save even more. For example, customers can get the X1 Save Pro Triple Play plan (internet and TV) for just $79.99 per month (with the 1-year agreement) and receive the following benefits:
A plan that includes a home security service will bump up the plan price, but for many customers, the sense of security is worth it.
Xfinity offers a 30-day, money-back guarantee for its TV, internet, home security, and home phone services. There is a 14-day, money-back guarantee for the Xfinity mobile devices and services. This is good for customers who want to try out what Xfinity has to offer but are unsure if it is the right choice for them. If for any reason you are not pleased with the product or service that has been offered by one of the Xfinity packages, you can go back within the 30-day or 14-day periods that are allotted to request a refund. This is one of the ways that Xfinity works to ensure customer satisfaction.
In addition to offering Cable TV, Xfinity is also a provider of a number of other specialized services. These additional services are outlined as follows:
Signing a 1- or 2-year contract with Xfinity can help customers save $10 a month, it does come with a catch. Customers can expect to pay around $100+ in early termination fees; although the fees will vary based on the service level and how much time is remaining on the contract.
While early termination fees are not uncommon in the industry, many customers are surprised when they cancel their contract and the fee is applied to their bill.
To combat the early termination fee, customers can sign up for a shorter contract — which will cost more per month but can save customers money if they end the contract early, or they can sign up for one of Xfinity’s no-contract plans.
Xfinity’s base packages are reasonably priced; however, customers may find their bill going up if they are not careful. Customers should be aware of these potential charges:
To ensure that you are not confronted with hidden fees, it would be in your best interest to talk through the details of a contract with a representative. This will help get all of the hidden fees out into the open.
A number of our user reviews have explicitly complained about how poor Xfinity’s customer service experiences have been. With cable TV companies, issues are guaranteed to arise and need to be resolved quickly and painlessly. Most complaints discussed how long it took to get in touch with a customer service representative.
The Xfinity website does provide a lot of information; however, some customers have stated they feel the website is confusing and aims to hide important information (especially regarding costs and fees).
More dependable than any others we have available in our area! Also the employees that come out are very helpful. Hate the local office moved. Have to watch the billing they add charges.
(Can't give it less than one star) We moved into this house over a year ago. It's a small neighborhood, about 60 houses. We tried to get Xfinity here. Website says can't get it. We move in. An Xfinity installer lives five houses down, see the truck every night. Tried again, relooked on the website, nope. So my husband calls them. Their customer service says no. One day, we are pulling into the neighborhood, someone is getting Xfinity installed. We talk to the installer, he says "they are lying to you". We keep trying, still keep getting told not available. Couple months ago, my husband noticed an old Xfinity box attached to our house. The previous owners had Xfinity, besides the box, I STILL get ALL previous owners mail, some of that is from? That's correct, Xfinity! Today, there are two vans parked in front of my house, installing for the next door neighbor. Xfinity, has definitely lost any possibility of service from us. (previous address tried getting AT&T wasn't available, but they made it available to get our business. We aren't happy with AT&T but now will never switch) When Xfinity is rereatedly told our entire neighbor has it, why would you not try to gain another customer? Especially, when the direct neighbors on either side of you have the service? AT&T for life now.
Speed of equipment delivery. On site, the technician capability was expert and he resolved all issues in short order. Was sometimes hard to understand the telephone operator communication. Cost of service is low compared to northern states. We're happy customers.
long time customer great experience are month to month pay a little more but worth it
been a customer for over 5 years and i think they have the best customer service and the best connection
we have had xfinity for about 5 years now. they have competitive rates with other cable companies. the menus and options are set up to be very user friendly, and I love the voice remote!
been affected by the coronavirus got a phone call from an agent about past due bill I made arrangements to pay on Friday you guys turn the service off on Tuesday my promise to you guys I willpay the past due amount on 7/31/20You’re not holding up your end of the AgreementSpent 30 minutes on the phone talking to two different people and just got the runaround We’ve been a customer for several years as you probably well now and out of everybody Chrysler capital mortgage company everybody has worked with us except you guys
I've had Comcast Xfinity for the past 9 years and they are a great company, they have great offers on the services they provide.
It is a great tv service, and hardly ever goes out. We have had it for years and don't want to change it. There are so many new streaming services that people say are cheaper now, but we have kept Comcast.
Poor customer service, deceptive pricing and hidden costs
we also used xfinity and its wifi but there was always been a problem with the internet, had a lot of channels you can choose on! good for money
I bought a phone at xfinity store. My roommate had xfinity so I put her phone on my bill. I moved and had to pay off my phone for Comcast services(my apartment only has Comcast) so me and my roommate called about 15 times to get her phone charges back on her account, we both went to the store together and its still connected to my moble bill. Now my internet takes me out of my phone and searches for another connection so it goes back and forth. I have called every day for a week waiting 40-60 minutes. Yesterday I spent almost 3 hour with an agent to get it fixed then she told me to call the moble number! Are you kidding me i am now on hold it’s been 40 minutes. The funny thing is its impossible to get to an agent and it does not recognize my number. My phone bill has tripled due to my WiFi not staying in my account it wonders in and out. The agents are rude.
I love the internet reception and variety of channels offered along with there affordable prices . They offer a lot of channels that’s great for entertaining.
We had a dish provider and the snow or hard rain interfered with our signal. Since getting Comcast, our service is great. The customer service is excellent. We love the speak in the remote option.
I’ve never had any issues with their company. They are always great when I call in to ask any questions. I’ll continue using them once I move.
Ugh....sadly since they have the monopole in the area where we lived we didn’t have a choice to go with them...and they know that so very little incentive for them to keep competitive rates. We got the top speed and still had issues for the signal to reach throughout or 1800sqf house with the router in the center of it. We used internet and mostly for work or to stream and had issues with both. Their initial prices were good but kept jumping up every year and the only options to keep the price “down” is to constantly sign up for new bundles. We payed around $150/months at best with a bundle that Included TV we never used just to keep the internet plan “affordable”. If you have another choice in your area, go with the other company.
They raise prices on you without notice because your "promotional ended" and you have to call and get someone to give you the same service you just had before. Moving was a disaster. They made a new account for me, raised rates because we weren't auto enrolled in paperless billing (as we were before), and didn't let me know there was a new account number/login so we began receiving late fees.
We have had a number of issues with our TV reception. Every time we called Xfinity made a great effort to get the issue resolved. We were given a new HDMI cable, which did not solve the reception. We called again and a technician came out and virtually replaced everything that Xfinity provides and now we finally can receive all the cable channels we pay for as well as having great visual and audio connections.
Programming is good but customer service is rude and unhelpful to deal with. Also you're stuck with tons of channels you don't need or use.
We only get the minimal service but miss having free HBO and/or other premium channels as an incentive like before.
Difficult to speak with a customer service person. Most often they will work with you to reset controllers. Pretty consistant seervice.
Poor customer service , the rep's talk to you anyway they want , the bills are consistent
Ben and Cin
Inexpensive and I can utilize their services on my other smart tv that does not have a cable box on its own.
The service is fine. The reason for the low rating is their policy. I have been with comcast for years. I had a promotional plan. Yes, I knew that the contract would end, however, I did not know how they would proceed with account. As soon as the promotion ended they lowered my internet quality and lowered my offered channels and proceeded to charge me $60 more than what was previously determined, without so much as an email, call or any mail regarding the change. As I went online to look at the plan details I found that they offered better internet and more channels for a cheaper price then what they were charging me for the lesser services.
always raising prices too any solicitations by mail some packages onlt had 1 thing I wanted but had to buy whole package
Absolutely the worst! 6 calls Sent out a new gateway that is total garbage No reach, little signal Nothing works I. Our home now for 3 weeks If I could give no stars I would
Great service and variety of channels! Love that you can record shows or find them available at a later time.
Comcast has essentially cornered the market in my area. There is no other option for internet or tv. They're great when they're working, but we have random periods where our service is slowed down to absurd levels. Then the prices were raised too. I've since dropped their tv but still use them for internet
The worse automated system in the world. Can not get a person on phone. My system has been crashing for 3 days. I gate this corporation now.
Set top box is usually old and outdated, meaning it messes up more than often, and doesn’t work as quickly as you would expect for the price you pay. Returning equipment is a hassle because you have to go to a Comcast location to return it unlike others who you ship it back to. Customer service is the absolute worst I have ever had to deal with, not just with TV or internet, I mean ANY customer service.
Comcast is a good service, not so much worth the cost, but they are the best service to have vs Dish. Service is dependable during all types of weather and if there are issues they do manage to fix it for you. I’ve found that if you aren’t fully satisfied if you fight for what is right you can come to an agreement. Like I said I don’t like the cost, but I do enjoy the services received!
Worst experience ever!!! Bill went up due to expired promo, tried to get in touch with "customer support". Waited for call back and got cut off!!! Your phone system sucks!!! Now I can't call back without starting from the beginning!!! No way to resolve my billing issue. No way to get a real live person to help. And no, I don't accept this "covid crisis" as an excuse for your horrible service!
DO NOT GO WITH XFINITY!! They are WAY too expensive. I have been with them for years, and have been stupid to not jump out due to not having the time to switch to DirectTV, Att and ADT. But switch! They will give you a good "bundle plan" for a year, then your bill will go up to $260.00 per month for some channels (one HBO channel if your lucky). They took away ID Channel and it's $40.00 more for that package. I have Home Security and had to pay $350 for 5 window tags (go with another company)! I have one landline and Internet that is supposed to be fast, but isn't. They charge $5.00 for main box, and $9.95 for each box in 2 rooms. They say to get the "app" and lose the boxes. I'm pretty sure things will suck bad when we do that. We've had technicians out here 20 times. They said the main cable "outside" that serves the area is bad, and they won't fix it... WHAT?? Of course, when they shoot your bill up to $350.00 and you have to call for a new plan, you have to sign on for 2 MORE YEARS of hell with them. Good luck speaking to anybody in America.
Great service, high-speed internet at very low costs and free flex tv. Pretty good customer service. Got free installation as well. No complaints so far and honestly i have 0 other choices of internet in my subdivision.
After exploring many options. We're on good terms with an inexpensive bill. I won't leave.
Malcolm R Audain
Here is my experience with Comcast Xfinity TV and internet. First of all u treat seniors like crap. We get so much money to live on and u charge us extorionate prices for cable and internet. Then when I tried to make payment arrangements I was told I was ineligible for payment arrange ments. What am I supposed to do? I want to pay but I am told I can't pay in affordable increments because the bill is behind. I was a faithful customer until my bill was raised to $175 per month. The thing about it is if ur programing was decent I might have continued as an excellent customer u show the same shows and movies over and over again. U tell me what to do about a company that does not care about its good customers? Disgruntled 68year excustomer
trying to get my tv service off from so long that I never have used and the customer support is so poor that I can connect with them every time they have said its other departments. its basically trying to make money of the customer since they don't have time to get around. very lousy services I have seen so far last time my modem was bad and they found out after they walked in my home before coven-19 and they have charged me for the home services $40. and I called them and customer support have said its late for them to give me the $40 credit
Absolute trash. Worst customer service I have ever received. I work in customer service and my customers would leave in a heartbeat if I ever treated them this way. They completely lied about what we were paying for.
Geovanna Silva kids
My name is marcio and I made on may 2019 two years contract with xfinity the amount was $109 monthly and now they are charging me monthly over $140 , called then and they didn’t care at all they were so rude
Worst Service you could get. I moved and was told a technician would not have to come out for my service to work at the new location. That was not the case. Spent an hour on hold just to get in contact with someone from xfinity for them to tell me I would not have service for three days until a technician could come out. They reassured me I would not be paying for those three days I did not have service but I was still charged for that. Next, the technician that did come duct taped the wire across my walkway outside the entrance of my home and told me that another work order would be made to bury the wire in 5 business days. Fast forward three weeks and it had been pushed back until the 25th of that month. Then the day that they were suppose to come and bury the wire (More than 3 weeks later) NO ONE SHOWED. I had to call the next day and wait on hold for another 30 minutes to be told that they are behind and will get to it as soon as they can.
Great TV experience. I dont really watch TV but when I do I enjoy watching and being able to adjust say was I want to watch
We really enjoyed having Xfinity TV. We just recently dropped TV from our plan due to high costs. Customer service was wonderful when we needed them.
Easy setup with the best channel options at this cheap rate. I love to be a Comcast customer for more than 7 years.
Overall had a good experience but not great. To reach out customer service when you are having connection issues is something of a pain. Everything worked smoothly on a regular basis, but just the above makes it annoying.
II hate this company they refuse to let you use you own modem because they are scammers.
If you are going to continue to give me the promotional rate just do it and stop wasting my time with the I;m going to turn it off game.
Didn't offer the channels I preferred. Charge way too much for their packages. I liked them so much, I no longer watch tv.
Overpriced, once you are a customer the deals deteriorate. For example, I have to pay for a triple play (TV, internet and phone) when all I need is a double play (TV, internet) since I have to have a land line due to family medical conditions; however, it is higher to have less services. The cable boxes burn out and have issues. I would call the company mediocre because their customer service representatives try to find offers but as far as technical issues, expect to spend hours of time to unplug and reset your box.
My experience with Xfinity is Great! The price is affordable; customer is was great and the wait time wasn't long.
Xfinity is a NIGHTMARE do not use them for your own mental health. I had them for a year at my previous residence because they were my only option. I was paying 183 for a 140 plan, when I questioned it I was informed the extra 63 was for "taxes and fees". I was paying for a "gigablast" and at best would get 40, my internet went out daily and would freeze my t.v.. I LITERALLY moved to get rid of them. Low and behold I move and the only "good" option is Xfinity for internet. So I set up an appointment for last Tuesday, tech shows up but won't come inside. I tell him I work from home and NEED internet in the back room, he tells me they aren't coming inside because of Covid, mind you my new T.V. provider did and the internet company I had hoped to use would, but not Xfinity, but let him see what he could do. A few minutes later he says he has his supervisor on the phone and he approved the drop and the tech will be here Friday between 2-3. Of course that was a lie, he stood there maskless, looked me in the eye and lied. We called that evening and the agent was so sorry and sent out a tech the very next day. So today the tech gets here spends maybe 10 minutes and says " I can't do it, if you have a drill, drill a hole in the wall and then tell your landlord it was there when you moved in." Now I've been lied to and advised to lie by Xfinity in less than 3 days. After the tech left I spent my whole lunch hour and my husband spent 3 hours and the phone with different agents, techs, and supervisors being told several different things, lie number 3 was a supervisor would call back in an hour and never did. So here I sit, trying really hard to work from a card table in a corner of my living room dealing with a company that tries really hard to NOT do their job and provide the worst customer service in the world.