Name: Comcast Xfinity TV
Rating: 2.3

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Harry Lawrenceville, GA

Comcast is a VERY SHADY company. They promise you things and then charge the deal on you after the fact. Your bill goes up and you have no recourse when they say, "OH that discount was a promotion only for 2 months" and if you have no back up and have not saved or taped the conversation you are hosed. This happened to me recently but luckily I saved the chat session where everything was promised for free as I am unemployed. They have raised my bill the last 2 months and the first month they credited the "mistake." Now the 3rd month they have raised the bill again and are saying, "OH that was a promotion." Sorry Guys I am hip to your dishonesty. I am not paying the upcharges. I will disconnect Comcast before I deal with a shady company. They need to clean up their act or they will have a lawsuit on them.

9 years ago

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Lenora Francis Brookline, MA

Comcast I plan on having FYI for a long time. I have been a cute for 22 years and they give me fancy service and they work with you to make sure everything has been explained and that the customers is satisfied 100%.

3 years ago

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Winona Johnson Santa Clara, CA

Not the cheapest form of getting shows but their voice remote makes it worth it. Very easy to navigate and stream shows. Their DVR is now expandable past 15 hours so it is a great choice for cable.

3 years ago

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Maria Donham Grovetown, GA

Cost is too high when they're is so much competition. Speed of internet fluctuates. Not because of Brian the technician. Speed was what it was supposed to be at activation. Technician was knowledgeable, great customer service, professional, patient with my questions and accomodating. Made sure everything worked and I was satisfied before he left. Kudos to Brian. Great representative for Xfinity!

3 years ago

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Spencer Cottle Orem, UT

Best price out there but can be frustrating when price goes up each month. Have stuck with them each year though since others can’t beat their price. Long wait times for customer service. Have referred many in our neighborhood.

3 years ago Edited September 24, 2021

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Rosalind Harper Suffolk, VA

I like Comcast. As a cable company as far as technology they are way ahead as far as internet speed and variety is concerned. The speed is great, great variety to match your budget. Customer service is always willing to help and professional. The con: is price

3 years ago

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Lisa C Smyrna, DE

They have the best "customer service" ever; I've called several times and they are the most patient and professional reps I've dealt with. When I say I want a landline, that's what I want; not one connected to a modem. I called to ask to have a landline (not via a modem), was told this is what I'd get, I got a modem. When I called to ask why my phone wasn't working, they sent a tech out and I was advised I'd have to pay to have the line connected to the wall. Why should I have to pay? The point of a landline is for emergency use in case of an outage. In short, give the customer what they request and if it's not, make it right--Xfinity did not! On a positive side, the internet is good and they have hotspots.

3 years ago Edited September 14, 2021

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Cindy Al-Qawasmi Carlisle, PA

Internet can be spotty and you constantly have to check to make sure you're getting the speed that your paying for. If you decide you want to move to a different service you loose all the programs you have recorded or paid to buy. In addition they do nothing for the long time customer. All promos etc go to the new customer only. Loyalty doesn't mean much.

3 years ago

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Ubelia Pump Boerne, TX

I used their service When I lived in Colorado for a few years , briefly , until I switched over to AT&T DirecTV but I felt they didn’t offer great deals as previous service providers in states I’ve lived in , in the past .

3 years ago Edited September 14, 2021

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Tosha R Harriman, TN

I love this company it is the best TV company there is right now the DVR and recordings are great and easy to do it is way better than competing TV companies and I love the remote

3 years ago Edited September 14, 2021

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Dennis K Spokane, WA

Comcast has great service, meaning they have a good selection of channels and excellent video quality, fast cable internet speed and easy to reach customer service on the phone, there only thing that has kept me in the past from continuing to use their service when the promotional period ran out is their prices.

3 years ago

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Diana Clarks Summit, PA

Love all the availability of channels and streaming services. Wish the bundles were cheaper but I do like xfininty much better than directive than we had for decades. Love how it records your shows even during a power outage

3 years ago

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Jeanineann06 Adrian, MI

I love Comcast. Very affordable, great customer service, and I never have to worry about wonky service or my connections going in and out. Not too mention how accommodating they have been through the whole pandemic.

3 years ago

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COLLEEN STARKE Lithonia, GA

I LOVE THE WAY COMCAST WORKS. THEIR REMOTE CONTROLS AND EASY ACCESS TO WHAT EVER MOVIE OR TELEVISION SHOW I WANT TO WATCH IS FANTASTIC. I'M VERY SPOILED WITH COMCAST, HOWEVER, THEIR CUSTOMER SERVICE IS NOT THAT GREAT.

3 years ago

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Vanessa Corcoran, CA

This is probably the best TV in the area. I have not had much problems except when they update sometimes it is a little while before I get the TV cable to start working in the back bedroom. Other rooms do not seem to have this problem.

3 years ago

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DealStar Salt Lake City, UT

Comparatively speaking, Comcast/Xfinity is a recommended company for television and internet services as they are at the top of the rung for reliable quality services. Their billing could be a bit simpler, but that seems to be the case in most companies. Overall, I have been satisfied with the offerings, the serve, and the company.

3 years ago

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Kim San Jose, CA

Comcast customer service is always slow to answer their phones and then you are hold forever. You get swapped back and forth between customer service reps. What you get for the cost is not so good. Their wifi signal is always is always going on and off. When I try to use my cell phone on the wifi, I get a lot of "broken" calls when talking. They say I am always breaking up when talking on the home wifi.

3 years ago

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Zeke Cervantez Sugar Land, TX

The ONLY reason i am with Xfinity is because it is the BEST WORSE service in the area, I hate how they make deals with the city to be the only providers in the area to knock out Sprint or other providers i would like to us, I am paying $100 a month for 200 Mbps Uploads and ONLY 5............. YES 5 Mbps upload speeds when my brother is paying $70 and getting 1000 upload and 1000 download from sprints fiber internet

3 years ago

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john durham

solid, when you have problems or if there is issues in your hood, they are all over letting you know..i have bought more services and very happy..responsive as hell creating a good peace of mind

3 years ago

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Kevin Wright League City, TX

I have been using Comcast Xfinity for over 30 years and even though I’ve been with them so long and their service is actually better than average they probably have the worst customer service department that I’ve ever experienced in in the industry. They make it so difficult for you to get any type of refund when they have not provided the service or did not bill appropriately that you end up not able to get through to them and they’ve done that by design so shop Smart when you’re shopping for cable’

3 years ago

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Adal madera Statham, GA

I have had Xfinity tv for about 6 months but only have used it for about a month total. I dont like that it does not have local channels like normal antennas pick up. If you want the channels you pay extra on top of the internet service.

3 years ago

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Ross Maple Grove, MN

Overall good company they provide a wide variety of services. If you have there internet service like I do be sure to call a couple times a year in order to receive the bat deals as they change and you won’t get it if you don’t call.

3 years ago

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RAR Naples, FL

We have been customers of Comcast for 19 years. Over the years they have improved their dependability in delivered services. However their prices are becoming way too high, and because of that we are investigating other more reasonably priced TV and Internet alternatives.

3 years ago

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Jackiemcq Bristol, CT

Comcast is an OK provider of content. But with so many streaming services available, they need to get with the program and offer a-la-cart programing. Their offering are still "packaged" so in order to get access to the few channels I really WANT, I have to pay for many I will never watch. Their directory tree for service is too long. Overall, they are way too expensive, which makes cord cutting mighty attractive.

3 years ago

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Janet Burton Knoxville, TN

I had Comcast for a little under a year. I paid $50 a month for wifi. I didn’t get cable. I thought this was a little high, but I was so used to the name Comcast from my family growing up. Just be careful, you do have to pay fees if you cancel early🥴

4 years ago

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CAHomeOwner Clovis, CA

There are many channels available. The sad thing is anything I want to watch is already available on my roku. We are have to sign up for the tv to bundle with all of our other services for a supposed discount. We recently upgraded to faster internet and it took hours getting a hold of someone on the phone to help us. Not happy with the service, not happy at the uprising costs, not happy with the content available to watch.

4 years ago

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Jc Cribbs Pittsburgh, PA

Their customer service is above average,you’ll have to fight with them a little if you want to install your own router or cable box. They are giving out free Xfinity Flex boxes(think Apple TV or Roku) no strings attached if you are a customer. More companies should do this.

4 years ago

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Razel Levine Puyallup, WA

We currently have Comcast/Xfinity TV and, for the most part, we're finding it reliable and acceptable. The biggest issue is the pricing, which seems to go up. Don't much care for that or for having to pay for sports channels we don't want or use, and feel the monthly rate is WAY over what it should be.

4 years ago

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INGRID LAPPOST Miami, FL

Anytime you call they get your issues resolved fast! If there is anytime of error message the representative can always send a refresh signal and get you back to watching in no time!

4 years ago Edited September 14, 2021

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21plustax Hopewell, VA

I've been a customer for over 20 years and I have always had mixed reviews about the company. Now I couldn't be more pleased with my service that I receive. The internet is the best!

4 years ago

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kahuna81 Brentwood, CA

Xfinity will do their best to lower expiring contracts. Depending on the customer service rep you get in Xfinity’s Loyalty department, the review will reflect your experience. Lately, I’ve had good experience with Xfinity Customer Service reps.

4 years ago

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Alesia Thurmont, MD

we have had xfinity for about 5 years now. they have competitive rates with other cable companies. the menus and options are set up to be very user friendly, and I love the voice remote!

4 years ago

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Tina Igo Avonmore, PA

We had a dish provider and the snow or hard rain interfered with our signal. Since getting Comcast, our service is great. The customer service is excellent. We love the speak in the remote option.

4 years ago

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MARIE-NOELLE MARQUIS Los Angeles, CA

Ugh....sadly since they have the monopole in the area where we lived we didn’t have a choice to go with them...and they know that so very little incentive for them to keep competitive rates. We got the top speed and still had issues for the signal to reach throughout or 1800sqf house with the router in the center of it. We used internet and mostly for work or to stream and had issues with both. Their initial prices were good but kept jumping up every year and the only options to keep the price “down” is to constantly sign up for new bundles. We payed around $150/months at best with a bundle that Included TV we never used just to keep the internet plan “affordable”. If you have another choice in your area, go with the other company.

4 years ago

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NikhilW Alpharetta, GA

Great service, high-speed internet at very low costs and free flex tv. Pretty good customer service. Got free installation as well. No complaints so far and honestly i have 0 other choices of internet in my subdivision.

4 years ago

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Tanya Mulvey Winchester, VA

Overpriced, once you are a customer the deals deteriorate. For example, I have to pay for a triple play (TV, internet and phone) when all I need is a double play (TV, internet) since I have to have a land line due to family medical conditions; however, it is higher to have less services. The cable boxes burn out and have issues. I would call the company mediocre because their customer service representatives try to find offers but as far as technical issues, expect to spend hours of time to unplug and reset your box.

4 years ago

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Alexander Johnson Los Angeles, CA

I’ve had mostly all of the cable services and Xfinity honestly stuck out as the best. Fastest customer service, never saw any unknown or unexpected charges. Probably the best in cable

4 years ago Edited September 14, 2021

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Renee Brooks Hartwell, GA

We have been with comcast then with xfinity then a combo of them both. The price is high but managed with help from them to cut things we didn't need and halved the bill. Our reception is not so great even with the higher price plan. If It rains or the weather is great you can loose signal without cause. That's my biggest problem. Not such a bad thing at this time.

4 years ago

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Myken American Fork, UT

We currently have Xfinity for our cable services and it’s a good reliable service. The customer service is always excellent and I appreciate being able to talk to a live person when I call. The cost is more than I feel It should be but the service is better than other providers we’ve had in the past.

4 years ago

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Elizabeth Klemm Tallahassee, FL

My family and my college campus both use Xfinity as a TV provider and I have never been disappointed. They have a wide selection of channels, a great On Demand selection, and always have helpful customer service.

4 years ago

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Martha Gourley Pleasant Grove, UT

We have had Xfinity for many years. Generally we have had good service and been able to watch TV just fine. We have had to have a re-set done on a few occasions. Our biggest complaint is that they raise our bill without letting us know first.

4 years ago

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Kathryn Robinson Riverton, UT

We had Comcast Xfinity for a few months on a promotion and the television options were endless and amazing. I love the search function and menu. We ended up canceling after the promotion because we could not justify paying over $100 just for cable TV, so we went back to Netflix and Amazon Prime.

4 years ago

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Sara S Tallahassee, FL

I switched from U-Verse back to Comcast after a year because they provide the best packages for your money. I've never had a problem with their cable tv and if they keep offering me the same rate, I will stay with them for a long time to come.

4 years ago

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Megan A McEvoy Tallahassee, FL

My family and my college campus both use Xfinity. It's a great TV service and it has a lot of options of shows to watch in many different genres. Everyone in my family likes a different type of TV show, so the options Xfinity gives make it easy for us to all have access to shows we love!

5 years ago

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Jennifer Bachan Dalton, PA

It's expensive. I like the remote that you talk into and it finds the channel or program you want. It make life easy however I dislike the programming. There are channels which are missing from their basic package which I would love to have.

5 years ago

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Cathy Lloyd Pleasant Grove, UT

We have been with Xfinity for years and we like the options for entertainment for the different likes of the different members of our family. Also, when there has been a problem, they try to help to resolve the issue as soon as possible.

5 years ago

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Helen Macfarlane Pleasant Grove, UT

We have been happy with the quality of Comcast/Xfinity! My only complaint is that when we need help from costumer service, they really try to get us to fix things on our own and seem hesitant to send someone out. But, when they do come, they are awesome. Keeping this service!

5 years ago

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Ad Pleasant Grove, UT

Yeah for Comcast! I recently switched and have found the selection of channels to be great even with the basic package. Installation of cable took over 2 hours but it was worth it. The picture quality is great!

5 years ago

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Dave Ros Pleasant Grove, UT

I recently switched television providers. I have liked Xfinity even though some of the channels I was used to watching are not in their basic package. The pricing was comparable to satellite providers

5 years ago

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Paige Baldwin Wellsville, UT

We used Comcast for years as our television provider and never had a problem. They had great channel package options for affordable prices and their customer service was above and beyond.

5 years ago