Comcast Xfinity TV

• No Contract Option
• 1-Year Price Lock
• X1 DVR
• Bundling Options
• Money-Back Guarantee
• Other Xfinity Services

No Contract Option

Xfinity offers a no-contract option for its TV services for customers who prefer not to be locked into a contract or for those who don’t plan on using the services for long. The no-contract option will cost $10 more a month, but customers can cancel at any time.

1-Year Price Lock

Xfinity has a price lock guarantee even for packages that do not come with a contract. This means that when customers are promised a price (for the first 12 months of service), Xfinity will honor that agreement for the entire year, regardless of whether the customer signed up for a 2-year contract.

X1 DVR

Xfinity’s X1 DVR has unique features that set it apart. Customers can use the X1 Voice Remote to say what they want to watch and easily access results from live TV, On Demand, DVR recordings and more. The X1 DVR will also give customers recommendations based on the shows they’re currently watching. The Xfinity Stream App allows users to stream live TV, DVR recordings, and more whether they’re at home or watching Xfinity on campus.

*HBO® and related channels and service marks are the property of Home Box Office, Inc. To access Netflix on Xfinity X1 requires an eligible X1 set-top box with Xfinity TV and Xfinity Internet service. Limited to Netflix members who are residential customers. Netflix on X1 uses your Internet service and will count against any Xfinity data plan. Netflix streaming membership required.

Bundling Options

Customers can bundle their internet, phone, home security, and TV package and save even more. For example, customers can get the X1 Save Pro Triple Play plan (internet and TV) for just $79.99 per month (with the 1-year agreement) and receive the following benefits:

• Download Speeds up to 100 Mbps
• 140+ Channels
• Unlimited Calling Nationwide with Xfinity Voice
• 20 Hours of DVR Service
• Popular Channels: FX, TLC, HGTV, and Bravo

A plan that includes a home security service will bump up the plan price, but for many customers, the sense of security is worth it.

Money-Back Guarantee

Xfinity offers a 30-day, money-back guarantee for its TV, internet, home security, and home phone services. There is a 14-day, money-back guarantee for the Xfinity mobile devices and services. This is good for customers who want to try out what Xfinity has to offer but are unsure if it is the right choice for them. 

If for any reason you are not pleased with the product or service that has been offered by one of the Xfinity packages, you can go back within the 30-day or 14-day periods that are allotted to request a refund. This is one of the ways that Xfinity works to ensure customer satisfaction.

Other Xfinity Services

In addition to offering Cable TV, Xfinity is also a provider of a number of other specialized services. These additional services are outlined as follows: 

• Xfinity high-speed internet — Xfinity claims that its internet service offers reliable internet speeds, enhanced coverage, advanced security, and customizable WiFi with extenders, cameras, and more. The Wi-Fi that accompanies this plan is known as xFi. One of the advantages of using Xfinity internet is that you are able to use your own modem and router (not all models comply). If you do decide to use your own modem and router, you will get high-speed internet, but you will not unlock xFi Wi-Fi. Basic prices start at $29.99 per month.
• Xfinity mobile — Xfinity mobile offers users what Xfinity claims to be the best LTE, unlimited talk and text on up to five lines, flexible data options, and the possibility of using your old phone from an old plan. When you add your mobile services to your internet plan, you can get discounted pricing. Each unlimited line starts at $45.00 per month. As part of this service, you are able to connect to millions of Xfinity Wi-Fi hotspots to help save money and data.
• Xfinity home security — Xfinity offers two home security plans. The pricing for both of these plans does not include equipment. Pricing for packages for equipment ranges from $15.00–$25.00 per month (subject to a 24-month contract), or one-time payments of $360.00–$600.00 depending on the size of system that you would like to get.
• • The basic home security plan provides you with 24/7 professional monitoring, smart home control, real-time alerts, cellular system backup, live HD video, and the Xfinity home app. This plan starts at $40.00 per month.
  • The home security plus plan provides everything that is included in the regular plan plus 24/7 video recording, motion-activated recording, artificial intelligence that detects people, vehicles, and pets, and the ability to look back on specific archived moments. This plan starts at $50.00 per month.
• Xfinity home phone — The Xfinity home phone offers you unlimited nationwide calling, reliable call clarity, and advanced features such as readable voicemails. You can connect your home phone to the Xfinity Connect app to manage your voicemail and make and receive calls from your home phone while on the go.

Visit Site

• Early Termination Fee
• Additional Fees
• Consumer Complaints

Early Termination Fee

Signing a 1-year or 2-year contract with Xfinity can help customers save $10 per month, but it does come with a catch. Customers can expect to pay around $100+ in early termination fees; although the fees will vary based on the service level and how much time is remaining on the contract.

While early termination fees are not uncommon in the industry, many customers are surprised when they cancel their contract and the fee is applied to their bill.

To combat the early termination fee, customers can sign up for a shorter contract — which will cost more per month but can save customers money if they end the contract early, or they can sign up for one of Xfinity’s no-contract plans.

Additional Fees

Xfinity’s base packages are reasonably priced; however, customers may find their bill going up if they are not careful. Customers should be aware of these potential charges:

• Broadcast TV Fee — up to $10 per month
• Regional Sports Fee — up to $8.25 per month
• HD Technology Fee — $10 per month
• X1 DVR — $9.95 per month
• Premium Channels — start at $10 per month
• Professional Installation Fee — typically between $40–$80

To ensure that you are not confronted with hidden fees, it would be in your best interest to talk through the details of a contract with a representative. This will help get all of the hidden fees out into the open.

Consumer Complaints

A number of our user reviews have explicitly complained about how poor Xfinity’s customer service experiences have been. With cable TV companies, issues are guaranteed to arise and need to be resolved quickly. Most complaints discussed how long it took to get in touch with a customer service representative.

The Xfinity website does provide a lot of information; however, some customers have stated they feel the website is confusing and aims to hide important information (especially regarding costs and fees).