Comcast Xfinity TV
7.0
Overall Score
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Michele Lansing, IL
I have been an Xfinity customer for several years and the service used to be great. In 2020 it became absolutely terrible. I have a mini cable box that died - called support and they ordered me a new one. The order was confirmed. Seems simple, right? The order was placed in October and 3 months later it hasn't arrived. I have called multiple times and each time received a confirmation that the order was in place and "already shipped". They lied to me. 3 months later - nothing has actually shipped. I am 2 hours to a store to pick one up so shipping is important. Paying $200 a month, I expect this company to have the competence to ship a small box. Unfortunately they don't. I don't recommend Xfinity and am actively looking for other options.
3 years ago
Jillian McDonough Hyde Park, MA
I was never informed I would be charged a prorate for upgrading my service, I found out after I was charged. I signed up for paperless billing and automatic payments in order to get a discount but then the discount was never applied. When I called to find out why I was charged $40 over what I thought I would be paying, customer service just disappointed me more and said there was nothing they could do about the extra $40. The fact that they are charging people extra/hidden fees without informing the customer first during an extremely delicate time due to the pandemic is HORRIBLE I would not recommend comcast xfinity to anyone ever.
3 years ago
Yannie Tampa, FL
First of all I will never recommend…
First of all I will never recommend Comcast to anyone after the most unpleasant, unprofessional experience and rude. I can’t even imagine how Comcast would hire a private company like that.
First of all the man walks right into my home without saying where he’s from or a single word. Passes by my husband who is busy on the phone and I than ask him excuse me where are going and keeps walking to the back of my yard. At this point my husband is done speaking on the phone and goes up to this man and tells him hey who do you think you are just barging into my home without saying a word. He than rudely said you were on the phone and my husband replied but my wife was there and asked you he than unprofessionally responded well I heard when you told her not to get involved. He than said I’m with Comcast his truck clearly didn’t say Comcast it said USIC I took picture of the pick up. He than painted some marks on my driveway and my grass as well as the outside of my home. I don’t know what you all think you can do tonn by people but I’m taking this to the top. This man shouldn’t even be working in what he does. I expect an immediate response as to how and why this took place without us being aware.
NEVER SHOULD YOU ALLOW THIS TO HAPPEN TO ANYONE!!!!!!
3 years ago
Natalie M. ,
Comast Xfinity is very expensive. I think that because they are basically the only company around. The one that I really don't like is: in order for you to get the internet for your children you have to not have it for three months to get the discount price. Who can go without when their children have to have it for school. They are very money-hungry. If it wasn't for the customer service I will get it no stars.
3 years ago
Craig ,
Comcast said they would give me the same exact tv package as I had before with no increase in price because I was such a loyal customer. one hour later I'm missing channels, called and they said give it 24 hours which I did, no change, called again and they said that was a error and I needed to pay a additional $10.00 per month. customer service is terrible. I was told a supervisor would call me within a hour, its been 2 hours, no call yet. stay AWAY from this company, very expensive and very very poor customer service, they send you from one person to another and nothing gets resolved, SHAME on you COMCAST / XFINITY>
3 years ago
Michael Hayes ,
On a daily basis my service is off and we are CONSTANTLY restarting the system .. A service guy came out a couple of months ago because it was so bad I couldn't even watch a full movie or show at all. He claimed he'd have someone come back out and do other service and NOT ONCE did anyone show and there was never a follow up to see if service had improved , but as soon as a Payment is due and even with a scheduled payment I'm getting called several times a day PRIOR to the arrangement that's been made already . At this point we will seek other service and options to once again get rid of xfinity and it's poor service . Not gonna pay this amount each month and my service only works HALF the time . If you can shut it off when a bill is unpaid then you should be able to also see ALL the issues that occur long before that bill becomes due . Can't have one without the other and can't demand money for poor customer service that only works half the time ..
3 years ago
Karen Cooley Sandy, UT
It has been the worst cable experience we have ever had. They promise you a package and a price you sign up and then find out that that’s not what you received. I called up ask them what happened to my bill why it’s higher than it supposed to be “oh well that deal is no longer available it expired”
“But we do have a new package that you can get for less money and it’s actually a better package you’re going to get more items just sign a two-year contract” I asked the sales person at least three times what I was going to lose by switching to this other package and she kept promising me at least three different times that nothing in my package would change except my bill was going to go down I was going to have to sign a two-year contract.
I asked her if I was going to get to keep stars she said absolutely I promise you you will still get to keep stars I asked her three different times are you sure she said yes you will get to keep stars and we are even going to give you HBO as well.
As soon as the update went through on my TV stars was gone. And when I called back they won’t honor it and they told me flat out they do not have to honor what the representative promised me.
Then I go through looking for a movie that I had recorded and it’s gone off of my TV.
I called him again what’s going on why did I lose the movies that I had recorded “oh we turned three of your boxes off when you switched plans.”
But your employee promised me that nothing would change in my plan why are my box is turned off? Well for just $9.95 each box we can turn those back on for you.
But your representative promised me that I would not lose anything by changing these this plan.
Again I’m told we do not have to honor what the representative told you if you want your boxes turned back on you have to pay $9.95 a box.
I asked to speak to a supervisor gets me nowhere then I asked for a supervisor in technical support she wouldn’t transfer me. I asked for a supervisor in the United States to call me they put the request in I was supposed to hear from someone it’s been three days and no one‘s called.
I absolutely hate when a business that is obviously a monopoly in the business are liars cheats and con artist and I feel absolutely cheated. I was absolutely lied to. And now unless I wanna pay an ungodly amount of money I’m stuck in the contract.
If you are looking for a cable service company do not go to these guys.
They are not trustworthy and they have absolutely no accountability.
3 years ago
Kayla ,
Awful customer service. I talked to three different people three different times for over 45 minutes - problem still not resolved. Was forced to get a cable box as a result. Was told I was going to get a credit on my account, didn’t happen- and the girl told me to call their billing department to get more of a credit? What a joke. Then I was moving... and even though the girl knew I was switching counties, she failed to mention that I had to turn in my old equipment and would have to get new equipment OH and started a new contract without telling me, she told me she was transferring services which was a lie. Didn’t find this out until when I did move, and called to get help... because nothing worked, also got hung up on that was fun, that I needed to go into a store. Thanks for the headaches, time and money that I’ve wasted to just receive WiFi and cable.
4 years ago
Sean Walsh Salem, OR
The only reason I use Comcast is there are no other providers in my area. Secondly it's ran by a bunch of crooks that try to swindle your money at any chance they can. I was offered a deal at $90 a month for unlimited internet, resigned that contract just to find out a week later my bill jumped back up to $130 when I called they gave me the typical go around they give any customer they're ripping off and claimed the other representative forgot to finalize my deal even though I have text approvals for that deal. Then they claim the next best deal they can give me is $30 more a month than what was promised and told me that was the best deal I was going to get. Good job Comcast at screwing over yet another customer that is forced to use your service because you bought out all your competition.
4 years ago
Maria McCarty Niles, MI
They offered great deal on new Iphone did not tell me I had to be present for Fed Ex delivery. It took a week to get phone due to fed ex not following their deliver policies. Now got phone and xfinity com is overwhelmed or crashed and no activation There customer service automation is horrible offers options you don't need and takes 5 minutes to speak to human. Now this human wants all your information again to confirm the automation input. Guess what they can't help either or cannot comprehend anything, because of their company policies. They change your subscription package offerings without notice and raise prices without notice as well.
4 years ago
Paulette ,
When you first sign up they treat you very nicely and make sure things are working correctly. I move frequently for work so when I sign up with new providers I always ask about their termination process if I move to an area with no service. They said, there is no fee if you are moving out of the available service area. Fast forward multiple years when I have to move to a new area not offering their service.
When I called to disconnect, the customer service rep tried to charge me a termination fee and I told her that I am moving to a service with no coverage so I was told the fee would not apply. She questioned me but in the end said she removed it and all would be okay. I waited a few weeks and I was billed the termination fee. I used chat this time to contact customer service and they said you are being charged a termination fee. I explained myself again that I'm moving outside of their service area, and he said okay, we will remove it and you will see the updates and refund in a few days. Fast forward 5 days, I see no changes. I then chat again for the 3rd time with a rep and they said, there are no notes in my account to waive the termination fee, nor does my contract say they will remove the termination fee. We go back and forth multiple times and they keep going back to the contract.
Unfortunately, I feel like this was a bait and switch, where people in person during hookup told me I would not be charged a termination fee when moving out of the area. I have had many other internet providers and was never charged a termination fee when I moved out of range. This provider explicitly lied to me multiple times to get my service, and then said twice they would remove the charge and never removed it. This is a scam and like many providers, they treat you very nicely when you sign up and then send charges when you leave. I explicitly asked about the termination fee before signing up so that I could avoid a situation like this. They lied to me and said they would work with me and then did not.
4 years ago
Kyra Marie ,
If I could give this internet provider zero stars I would! I’ve had xfinity since 2018 and I have had nothing but problems since the beginning. It has had it good days, but overall it’s been absolutely miserable. They don’t give you the internet speed they claim they do. I’ve had several appointments with techs and they went absolutely horrible because 98% of the time they NEVER showed up but said they did. When I make an appointment with tech I wait at home as long as it takes but they never show up, yet they tell headquarters they already came by. Their techs are lazy and insufficient, -and customer service doesn’t take into account a single thing you tell them. You play phone tag just to be stuck with the same unresolved issues at the end of the call. I DO NOT RECOMMEND XFINITY TO ANYONE. They absolutely suck.
4 years ago
Brandy Pletcher Layton, UT
I have waited 8 months to write a review, because I kept hoping they would rectify the situation. Since Covid happened, we have had HORRID service, horrid!! I have spend HOURS at a time on the phone with them on a weekly and monthly basis, HOURS at a time. Every time I call they troubleshoot and say they need to send a tech out. Due to Covid for the past 7 months they say they can’t send techs out, to call back later. Yet they continue to take our money EVERY single month! They say once they fix the issue they will credit us back... yet we can’t even get them to come out. Finally a little under a week ago they say they can schedule a tech to come out to fix it... (but couldn’t credit our account for their MONTHS of issues until after they come and fix it) YAY... then they hang up on me before making the appt... I call back tonight because I was at work during the last call and I had already been on the line 2+ hours and couldn’t call back when they “accidentally disconnected “ and tonight was my next evening off.. ironically I was also trying to watch a movie with my kids and it kept cutting out, prompting me to call right then. I spent over 2 hours on the phone with them and they tell me they have to charge me $70 to send someone to check it out, mind you it’s THEIR issue they are now trying to charge ME to come see.. Plus I’ve been begging them to come fix it for MONTHS !!! long story short, 2.5 hours later on my one day off, they can’t even make the appt. What a complete and utter joke of a company!!!!!! I can’t even come up with the words to how TERRIBLE this company is! I can’t even blame one person either... over the past 7/8 months I have called about a hundred times and spoke to different people each time. They are the greediest and most selfish/terrible company I have ever EVER experienced! I have paid my bills on time every single month and every singe month they take my money knowing our service isn’t working properly and do NOTHING to fix THEIR crappy service!!!! What a joke!!! Please don’t fall for their BS.... they don’t care about their customers. I’ve never had to fight and waste SO much time with a company in my life!!!! Stay away from Ixfinity!!
4 years ago
Owen Goss Philadelphia, PA
I have been trying to settle some thing for the last week and a half I’ve been lied to I’ve been smacked and kicked around I feel like from Comcast employees I’ve been disconnected from chat I feel like I’ve been Smalltalk and just told what I want to hear just to get me off the phone because it’s something that happened almost 5 months ago they said that I didn’t make a payment five months ago which is a damn lie because not once in eight years that I missed the payment and then I got told oh you made a partial payment five months ago what’s that is a lie because they would never let me make a partial payment and they would never let me miss a payment or make a partial payment in the middle of the COVID-19 pandemicAnd Comcast isn’t that nice just to give somebody a free month I’ve been trying to deal with this I got told my services were not be interrupted the last payment I made on 929 said my past due balance was 250 or 270 something and then when I went to go pay it last week it’s at $498 all of a sudden there’s no way in hell that I would let my past due amount get the $498 and just like I figured last night they shut my services off and force me to pay the fucking thingNot only that I was supposed to get a phone call last night within 10 minutes never got that I got snapshots of them telling me oh your services are fine there’s nothing to worry about Owen yet my loyalty as a customer just showed me that I’m not a loyal customer to you guys and you know what I will be posting this all over Facebook about how you guys treated me this last past week
4 years ago
Lucky Mistakes Denver, CO
The internet always worked quite well but never at the speeds promised for my subscription level. My main complaint is customer service. I have moved locations 3 times in the past 20 months. Each time I schedule a technician to activate service they didn’t show up at the scheduled day and time- EVERY SINGLE TIME! When you call customer support you are going to spend at least 20 minutes battling their automated answering service just to speak with a human. And that person is more likely to push you up the line than actually help you. I called because the technician didn’t show up today. The customer support supervisor said they decided to cancel my activation due to an overbooked schedule for their drivers. They never notified me of any such change to the schedule and actually said I was “creating a false narrative” about my appointment day and time despite me having a confirmation email outline the scheduled appointment. I asked when they could reschedule and it was 3 weeks later. I asked for some type of compensation and they refused. They literally cancelled my appointment, didn’t tell me, told me I was lying about the scheduled appointment time, and then told me tough luck I should be patient and wait. Completely unacceptable
4 years ago
Stephen Small Friendswood, TX
Have had to have the cable to the house redone several times over the last 8 years. Currently have cable strung along the top of the back fence waiting for them to bury it for 3 months. Showed up Monday 10/12 with the wrong equipment and couldn't do the job properly so once again waiting .
Also, don't accidently change or delete an email address in their system. If you do, you can never reinstate the original. So you have to go change all other references to your new email account.
Total lack of customer service, all they care about is sending the bill every month for as little effort as possible.
Investigating other services or cutting the wire.
4 years ago
Savannah Underhill Gallatin, TN
If I could give this company no stars, I would. I have never been more infuriated with a service in my life. In fact, I can't remember a time I have taken a second to write a review. I know hate is a strong word, but I hate Comcast.
First of all, they win the award for "Most Annoying". They have no concept of what it means to let their customers be happy with their service. By this I mean, they essentially harass you every other week to change your plan. I understand that most companies have promotions every so often, but these employees are trained to harass you. No means no. When you tell them you don't want to pay an extra $60 a month to get a plan you don't need, they continue to harass you about how you are missing out. I have yet to have one pleasant interaction with them over the phone that wasn't aggressively over persistent. And yes, I would reject calls often, they just don't stop calling you. Comcast- you need to learn what the phrase "Don't beat a dead horse", means.
My biggest issue with them and the main reason why I feel so passionately about hating this service is yet again related to customer service. I moved out of my townhome in August. I called and canceled my service with a woman who did exactly as I expected her to- beat a dead horse. I told her several times that I just graduated from college and was moving back with my parents who already had a provider. This woman continued to tell me about all of my options so they wouldn't lose me as a customer. I told her no there was no need for me to have wifi at a place that already had wifi. She continued to tell me I could be on a season break and that I could pay a certain amount per month to stay a loyal customer. I told her no more times than I can even count. After about 15 minutes into what should have been a 2-minute conversation, she finally gave up. She told me I would not be billed for anything else. I thought I was done :).
The next week my account was overdrawn and I was very confused, My bank charged me for the missing money which I did not account for. I was charged nearly $80 for a service I didn't even have a router for, nor was even using. The woman was dishonest and marked me down for the seasonal hold, along with another charge. I was so angry that I went to the online chat to understand why I was now out of $100. It took a little over an entire week to get refunded for something that should never have happened. And no, they didn't care my account was overdrawn because their employee changed my account settings. I was promised I was done with XFINITY after that. Now, here I am again. I have just opened my bank account to see a charge for $50 for a service I canceled almost 3 months ago. I am on the chat currently, but they have no real explanation for what is happening.
Comcast. Get it together. It is stupid how poorly run the customer service team is at your company. I should not be haunted by this service months after cancelation.
4 years ago
Ericka Johnstonbaugh ,
Zero stars. I have had trouble with my service the last three days. My service went out again tonight and when I called to have the signal sent again, my service was disconnected instead. When I called back 5 minutes later, I was told that the only way to get my service back was to pay an additional $65. Even though the rep confirmed that my last payment was made and my next payment is not due for three more weeks. I asked to speak to the manager and was put on hold for 30 minutes until the call was disconnected by comcast. I also spoke to someone earlier today to confirm I will be disconnecting my service in two weeks because I am moving. Is this how you treat customers? Making it so they have to pay an extra $65 (more than my current bill), to keep service for two more weeks?
4 years ago
danna pitt Philadelphia, PA
My mother has had xfinity/ Comcast since 1981. For past three to four months she has had problems with having no internet or cable and intermittent phone service. Customer service is at least an hour long call between trying to navigate the automated system to reach a human being and once you reach one they only spew out an obvious script because each time the conversation was exactly the same. My mother is a senior citizen and primary caregiver to my father. Should she have to put up with this every time she has a problem. I feel like they tricked my mom into a new contract by promising her better service if you use these new cable boxes. Guess what the service was worse and not better. My mother can not afford to not have reliable phone service let alone cable or internet that is unrealizable and she pays over two hundred dollars a month!? We were promised a technician would finally after months of complaints was coming to look at the system. We waited and waited and guess what no one showed up so again we waded thru the ridiculous automated system to finally get a human voice who informed me there was an open ticket and in fact an appointment was not scheduled and most likely wouldn’t be possible. Is it fair to charge someone for a service that isn’t rendered? I call it bad business, and will make sure her story is told to as many as will listen.
4 years ago
Bb Naples, FL
New service and equipment 5 weeks ago and paid for Comcast tech to install. When tv system did not have picture or sound called customer service 3 times and on phone for 2 hrs. As you guess, they first blamed my tv’s, then bad cables, and final after two hrs said their Box was bad and I would have to wait until they mailed one to me so I could install. They also want me to mail back there old equipment that does not work. They have some nerve wanting new to pay for new installation and then waste my time to send back there faulty equipment. This is the worst customer service I have deLt with and will let anyone who asks me to stay as far away from Comcast as possible. I am stuck with this Mickey Mouse firm due to the community is signed up with them.
4 years ago
Victoria link Chesapeake, VA
This is the second times I’ve moved into a larger home. 4,000’ ft and more, I pay over $4-900 a month for services that do not work. I’ve had out many times and no one has yet to help set my internet up correctly. I lose customers, and most of all my time on the phone with you. You want me to do your job then after you waste hours of my time you end up sending someone out that just says everything is fine. ITS NOT BEEN RIGHT FOR A LONG LONG TIME. I have iPods and security home and none if it is properly working. I’d like it taken care if ASAP OR CANCEL MY ACCOUNT !!! Not wasting anymore time with you!! NOT Amazing
4 years ago
Ricky Rodriguez Denver, CO
So far im extremely upset with the wifi service. I pay for 275 mbps and been only getting 50 since February. The same thing keeps happening over and over. Slow downloading speeds. Then i have to call and wait and still the same thing. Slow downloading. How do you offer something you cant properly provide your customers but take their money. Truly getting me to the point of switching companies and canceling my service because you are breaching your contract of service
4 years ago
Jim mccord Philadelphia, PA
We switched from Fios to xfinity about 2 yearS ago. Thought the rep that came to the house showed a desire to get our business. What a Giant mistake absolutely the worst service.. in less than 2 years we’ve had them out 4 times the latest and last straw was today. We had no T.V. And no internet. The so-called Tech was her for about 30 mins said it was fixed he took off before we could turn our T.V. On and still no service. For us X-Finity is inconstant slow internet and constant problems. The support people are nice the techs don’t t care. Their just working for a check no work ethic or pride. It’s Sunday. tomorrow morning I’m going back to Fios. Xfinity your product and your techs are not qualified to do anything terrible company terrible product. DONT USE Them YOU WILL BE MADE YOU DID!!! THEY SUCK
4 years ago
charles fernandez ,
If I can give them 0 stars I would. I've been paying for prepaid services for 3 years. I make a phone call to ask about the regular internet service price for whenever I was ready to upgrade. Not knowing that they charging me for that service that I did not know I had as I was still paying for my prepaid services every week while I had the regular service. Come to find out I owe 3 months of service. Mind you I was paying 15 dollars a week for my prepaid services. While they were charging me 50 a month. They did not want to help me out or keep my business with them. I can not use my prepaid services now which I paid due to mistakes they have made. Horrible customer services. DO NOT GET XFINITY SERVICE!!!! THEY WILL ROB YOU FOR YOUR MONEY AND TAKE ADVANTAGE OF PEOPLE. IVE BEEN TRYING TO SPEAK WITH A MANAGER FOR 2 MONTHS NOW AS I AM STILL WAITING TO SPEAK WITH A MANAGER. SAVE YOURSELF THE HEADACHE AND DO NO GIVE THEM YOUR BUSINESS. THEY ARE SCAMMERS TO THE FULL EXTENT
4 years ago
maryan Sacramento, CA
The Xfinity (Ethernet) customer service sucks:
There is a general fake phone number that actually is useless, and you should talk to a robot for an hour.
The live agents are very slow and useless. They don’t know anything: after wasting your time for an hour it is common that they transfer you (pass you) SEVERAL time from one person to another.
So for one single problem to get fixed you need at least two hours to spend with those non-knowledgeable representatives.
If the agent doesn’t know the answer they suddenly may hang up ( it happens to me twice during this 6 months of contract).
There is no place on their website to show the public feedback.
4 years ago
Derinda Duncan Cordova, TN
(Can't give it less than one star) We moved into this house over a year ago. It's a small neighborhood, about 60 houses. We tried to get Xfinity here. Website says can't get it. We move in. An Xfinity installer lives five houses down, see the truck every night. Tried again, relooked on the website, nope. So my husband calls them. Their customer service says no. One day, we are pulling into the neighborhood, someone is getting Xfinity installed. We talk to the installer, he says "they are lying to you". We keep trying, still keep getting told not available. Couple months ago, my husband noticed an old Xfinity box attached to our house. The previous owners had Xfinity, besides the box, I STILL get ALL previous owners mail, some of that is from? That's correct, Xfinity! Today, there are two vans parked in front of my house, installing for the next door neighbor. Xfinity, has definitely lost any possibility of service from us. (previous address tried getting AT&T wasn't available, but they made it available to get our business. We aren't happy with AT&T but now will never switch) When Xfinity is rereatedly told our entire neighbor has it, why would you not try to gain another customer? Especially, when the direct neighbors on either side of you have the service? AT&T for life now.
4 years ago
Malcolm R Audain Lancaster, PA
Here is my experience with Comcast Xfinity TV and internet. First of all u treat seniors like crap. We get so much money to live on and u charge us extorionate prices for cable and internet. Then when I tried to make payment arrangements I was told I was ineligible for payment arrange ments. What am I supposed to do? I want to pay but I am told I can't pay in affordable increments because the bill is behind. I was a faithful customer until my bill was raised to $175 per month. The thing about it is if ur programing was decent I might have continued as an excellent customer u show the same shows and movies over and over again. U tell me what to do about a company that does not care about its good customers? Disgruntled 68year excustomer
4 years ago
Lauren Huntsville, AL
Worst Service you could get. I moved and was told a technician would not have to come out for my service to work at the new location. That was not the case. Spent an hour on hold just to get in contact with someone from xfinity for them to tell me I would not have service for three days until a technician could come out. They reassured me I would not be paying for those three days I did not have service but I was still charged for that. Next, the technician that did come duct taped the wire across my walkway outside the entrance of my home and told me that another work order would be made to bury the wire in 5 business days. Fast forward three weeks and it had been pushed back until the 25th of that month. Then the day that they were suppose to come and bury the wire (More than 3 weeks later) NO ONE SHOWED. I had to call the next day and wait on hold for another 30 minutes to be told that they are behind and will get to it as soon as they can.
4 years ago
Tammi Pear Commerce City, CO
Xfinity is a NIGHTMARE do not use them for your own mental health.
I had them for a year at my previous residence because they were my only option. I was paying 183 for a 140 plan, when I questioned it I was informed the extra 63 was for "taxes and fees". I was paying for a "gigablast" and at best would get 40, my internet went out daily and would freeze my t.v.. I LITERALLY moved to get rid of them.
Low and behold I move and the only "good" option is Xfinity for internet. So I set up an appointment for last Tuesday, tech shows up but won't come inside. I tell him I work from home and NEED internet in the back room, he tells me they aren't coming inside because of Covid, mind you my new T.V. provider did and the internet company I had hoped to use would, but not Xfinity, but let him see what he could do. A few minutes later he says he has his supervisor on the phone and he approved the drop and the tech will be here Friday between 2-3. Of course that was a lie, he stood there maskless, looked me in the eye and lied. We called that evening and the agent was so sorry and sent out a tech the very next day. So today the tech gets here spends maybe 10 minutes and says " I can't do it, if you have a drill, drill a hole in the wall and then tell your landlord it was there when you moved in." Now I've been lied to and advised to lie by Xfinity in less than 3 days. After the tech left I spent my whole lunch hour and my husband spent 3 hours and the phone with different agents, techs, and supervisors being told several different things, lie number 3 was a supervisor would call back in an hour and never did. So here I sit, trying really hard to work from a card table in a corner of my living room dealing with a company that tries really hard to NOT do their job and provide the worst customer service in the world.
4 years ago
Russ M Killingworth, CT
Worst customer service I have ever dealt with and I'm not exaggerating... I have been calling for 3 days with one returned call that I was asked to hold for a moment and then I was told I would need to be called back within half hour and was never called
4 years ago
Howie Mentzer Carlisle, PA
This company is worthless and someone needs to start a new cable company and put these idiots out of business. I have call at least 5 time in two months on the service they provide. First everything on TV as far as FX or Sci-fi is a repeat, how often can you watch the same movies over and over again then you have piss poor internet service I have call repeatedly about my email. I can be answering my emails and all of a sudden it goes right back into my email list or I may be answering a customer and after writing a paragraph it will all of a sudden kick me out and go back into my email list and I have to start all over again only to have it do it again and again. It is quite obviously no one knows what they are doing here and I am looking at other services this company is poorly run and.
4 years ago
K. K. Eugene, OR
I went into Xfinity store in eugene Oregon 3 days ago. I spoke with Joshua o. When he tried to pull info up by my social, a general error code popped up. He did not know what to do other than tell me to go home and call XM Care (Xfinity Mobile). Come to find out later he should have asked for tech support agent to do a BYOD. I called the XM Care number and spoke with Terry, he transferred me to Kaelin who then transferred me to Kristy who also didn't know what was going on and transferred me to Danielle at Tier 2 advanced.
All I wanted was to take my phone number and transfer it to my new Galaxy S10 plus. From the start of the day at Xfinity to the end of that first day was a total of 7 HOURS in person and on the phone with Xfinity trying to port my number to my new phone and activate everything. Somewhere along the line, I think it was with danielle, my account got stuck! As in the sim cards got switched too many times between the iphone 6 band the new galaxy and after a few dozen resets and power downs and ups I could call or receive calls from either phone so i had to resort to my daughters phone.
Danielle said its should process and resolve by the end of the night. It never did so the next day 5/15/2020 I called and spoke with Jason after being transferred twice and put on 20 plus minute holds each time.Jason from tier 2 told me "Daniel spoke with David in Tier 3" and it looks like the Galaxy still has AT&T's provider settings and that it didn't switch over to xfinity after I put the SIM card in. He said "we are seeing both phones on the cell tower" but I still can receive or make calls from either phone. Jason said he would call me back in 1 hour while they worked stuff out, HE NEVER CALLED ME BACK! He could have said " Hey this is beyond me or call back tomorrow because I don't know what i'm doing" but he didn't and he left me hanging all day. So rude!
Today 5/16/2020
I called Xfinity mobile again and spoke with Roxy in Tech support Roxy told me they are creating a ticket to escalate it to the help desk because "Its stuck" somewhere the swap on the mobile device numbers got stuck in the system and didn't allow it to flow through. The plan is to escalate it to a higher tier to push it through, Roxy said "They'll probably send me an email" she said there's an error on the system w/ the mobile device numbers.
I asked to be transferred to a supervisor so i can tell her what has been going on and what Xfinity has put me through the last 3 day but I was put on holed for 30 minutes and then they hung up on me. She was transferring me to Alejandra the supervisor and Roxy told me Alejanrda was pulling up her programs and almost ready to take me then there was no one on the other side and No One called me back. Roxy or Alejandra left me hanging.
Xfinity, i am so disappointed in you. I have been with you guys for 2 years and never had issues until now. Why is it so difficult for you guys to port an existing number over to a new phone and why is it so hard for you guys to call a customer back? It' the considerate thing to do.
Will this issue ever get resolved? Will xfinity call me back Today? Xfinity, are you going to help me or do i just go to AT&T and do business with them instead?
4 years ago
jake Boca Raton, FL
According to Comcast, I believe I have been a Comcast customer since 2014. I have hated them since year one and it has never gotten any better. Why not switch sooner? Thanks to our government, someone is getting paid to keep these companies in a monopoly per location. These companies do not compete with each other and in return they are able to harass and abuse us in our democratic country that is somehow socialist in this aspect. If I were to start from month 1, I can write a whole 4 page essay on what a scamming embarrassment this company is to our beautiful country but I will just mention the end, when I had always paid my payments in time and came to the end of my agreement the right way... Its mid April currently, coronavirus has our state in full shutdown already with everyone out of work and its been 2 months since I have moved away from Comcast Xfinity. I got a letter in the mail stating I owe them a ridiculous amount of money. The month payments are exaggerated by 4x and some fees I do not even understand. LONG STORY SHORT, DO NOT GIVE STRENGTH TO THIS COMPANY, STEER CLEAR, NIGHTMARES WILL NOT END EVEN AFTER YOU THINK YOU LEGALLY GOTTEN RID OF THEM! EMBARRASSMENT TO OUR COUNTRY. PERIOD. THIS MUST BE THEIR MOTTO CREATED BY THE PEOPLE.
4 years ago
Sergio Westchester, IL
I’ve been with Comcast for a very long time. I’ve given them so many chances it’s unbelievable. They still have not change Their customer service is very Poor, people tell you one thing then they send you to another person and that person tells you something totally different. I’ve spent hours on the phone with customer service and they thought they were helping me out by raising my bill. They raise my bill of $35 in three days trying to convince me that they were helping me out. Then they sent me to a person that spoke Spanish and the guy told me on customer service he’s like well most of the people we work with is Spanish so that’s why I answered the phone in Spanish. This is America you shouldn’t be answering the phone in Spanish unless somebody asked for it. They don’t have any Italian that’s for sure I asked. The one lady was talking to me and they put me on hold and sent me to another guy and an even explain that she was sending me to somebody else. When that guy answered he goes how can I help you I got I don’t know they sent me to you he goes I don’t know what’s going on or why they sent you to me. That is just bad bad bad terrible customer service communication. I will never recommend Comcast to any of my family members or friends. I will be sending out a bunch of reviews talking about Comcast or Xfinity home. People should not be able to treat people like this and they are scammers.You guys work for us we don’t work for you and I think they forgot that until they start losing money. Sooner or later everyone will realize how bad they are and then they will be broke.There is much more that they have done to me I don’t have enough time and I do not wanna waste anymore of my time. So if anybody Reeses please do not go with Comcast they will lie scam you and they will not help you.
4 years ago
Andre Lee Marietta, GA
Zero. If there were a number any lower, i would give it! I have NEVER dealt with such an unprofessional, unknowledgeable, clueless company in my life. I went to two different xfinity stores to try and get issues resolved and no one seems to know what was the real issue, how to get it fixed or how to help us. They (and the techs) were as unknowledgable as we are. You should be ashamed to be in this business. I feel horrible that you are descising yourself as a legimite company/business. I dread picking up the phone and TRYING to contact you!! You guys should be on trial for false advertisement. If you want to know who wrote this...please ask!!
4 years ago
Sherrie Pierce Muskegon, MI
I was recently laid off my daughter's home so my paycheck was short i have been a customer for 13 years and today i will not be able to make my payment of 293.00 i was only able to pay 119.00 to them and spread the rest of the money on other bills and items needed. I just got a new temp job so i called to see if i can get another extension and let them know i could only pay 119.00 i was rudely told no but i will not be charged a late fee butmy services will disconnect so not only will i hurt byall this my daughter who is home cant watch.sprout thru this crisis. thanks comcast. I only been supporting business with u way to kick us while we down..
4 years ago
LaurieO El Dorado Hills, CA
VERY NEGATIVE! Nice people & an organized system to communicate. BUT we were given incorrect info re: the upgrade & how "easy" it would be. The VPN didn't work after we were upgraded. Of course Comcast Techs had said it would be a basic plug in & go & all would work just as before. NOT TRUE! Maybe with a very simple system? However we also have a network. My Computer Tech (who is outstanding-best I've ever had in 25 years) had to spend many hours reworking the system that managed our Static IP Address. Our external box that managed the Static IP crashed during the switch-over. Everything was working beautifully before we upgraded. Now I have a very large invoice from my personal Tech. Very upset. Our Tech says this happens ALL THE TIME with Comcast - that your techs are not well-trained for different situations.
4 years ago
Joy Ballew Tucson, AZ
I called for assistance of my plan. The girl got on and clicked a bunch of stuff.... bottom line she messed up my phone and it stopped working. We troubleshooted for OVER an hour trying to fix what she had messed up. My time was free, but she got paid. She ten told me that she couldn't fix it and would have to send someone out to repair her boo boo. Then I received a bill of $70.00 for the repair man. I didn't break it, but Comcast billed me. I am so very very tired of Comcast gouging the customer every chance they get. I believe they are right there on the edge of doing something illegal. They also sold me a plan for one price and then when I got the st bill. It was $9.00 more than they promised and the next month it was even more than the $9.00 they overcharged me on the previous bill. We need to get ourselves together and take Comcast to court to make them stand behind what they promise us products at one price and then charge another price. I am so tired of Poor customer service.
4 years ago
Jan Schexnayder Nashville, TN
I bought a service plan with Comcast Xfinity. I chose to do the self install and followed the steps exactly as directed on the brochure. After the first couple of steps I got an error message on the app stating that there was no active outlet. So I called a Comcast rep the next day and she said she would need to schedule a tech to come and activate the outlet. When tech came to my apartment he immediately went over to the modem and the outlet and said within 15 seconds that it was already activated. He couldn’t explain why it gave me that error message. So he left and I called Comcast to let them know what the tech said. I asked them if they were still going to charge me $70 activation fee and they said yes. After a couple of more phone calls they decided to give me a $40 credit. I don’t see why I should pay $30 for a tech to come to my apartment to tell me the outlet was already activated ... when during the installation process the app clearly detected no active outlet. This is a new city ... a new apartment ... and a new Internet service for me. Comcast let me down on day one!
4 years ago Edited September 14, 2021
Albert maniscalco Springfield, MA
I subscribe to Xfinity back in 2011 since I've been living at the property I had nothing but problems with the Internet service and finally in 2019 I cancel the service because I would wait hours to hours for connection and talking to Comcast over the past eight years Davison service people out and say there's nothing wrong but yet I can't use the Internet they change the wires put a box on the house with nothing in it is the service guy said you'll be all set has service come in and told me your internets not working but would you like me to do I asked him nicely if he's not willing to fix it please leave any left and the September 2019 I canceled and tonight land phone HBO Cinemax Showtime because the bill was getting ridiculous $285 since I canceled in September I've been getting charge for the Netflix after January 2020 I return the modem is still getting charge for the modem and at this point they're only willing to credit me three months of Netflix because they're saying that's not their problem because the third-party billing so basically we're Comcast is saying is that we don't provide you with Netflix we only charge you as a third party billing and we can credit you Netflix does my contract is with Comcast not Netflix so at this point I put a complaint into the FCC on march 6, 2020 in a match night I am notifying attorney general office for Massachusetts also call the local paper and reporting that Comcast charges people for what service they don't have and refuse to credit the accounts in the future all customers of Comcast should check the bills on a monthly basis because all these hidden charges they hit you with that you're not aware off and constantly your bill goes higher and higher and higher so we get to the point says I can't do this anymore
4 years ago
Oscar Castano Spring, TX
No issues with the services, only problem is retention of good paying customers who once the contract is over, xfinity wants to stick it to the hard working customers that want a similar package without getting ripped off and increasing their bill by 50 percent. Looks like xfinity is more focused on getting new customers and offering great deals instead on keeping current customers happy. Maybe better training to the retention customer service members is needed as they have no clue on how to help/retain their current hard working/ paying customers.
4 years ago
Angel Santana Atlanta, GA
Xfinity seems like a scam especially when I pay for service and its been over a week and I still don't have service. Customer service constantly gives me the run around to the point where I will be going to a physical location to give them a piece of my mind and get my money back. You can have the stream app on your phone but the funny thing is you cant connect your phone to the TV because comcast blocked the TV casting. Also beware of the representatives in walmart, you pay same day expecting to have hot spot service by the time you get home and that’s not the case. You have to wait to get your modem in the mail and then go through hell just to get the modem activated. I came from AT&T hoping Xfinity would be better but I regret my decision and I will be returning to AT&T.
4 years ago
Dwaine Rich Alliance, OH
I DID enjoy the service. They charged me a disconnect fee of $140.00 because I HAD to move out of state for health reasons. I talked to them without satisfaction. They would NOT wave this fee. They must need it to stay in business. I had asked if they could provide me service where I was moving to before I disconnected. They said no. What was I to do?
4 years ago
Ria ,
They changed my price every SINGLE MONTH! Someone called to update my service and my price went down for one month, then went up more than before. I called and got a new price, then the month after it was changed again, i called got it changed back and THEN WENT UP EVEN MORE THAN BEFORE! I'm so upset everyone told me something different every time i called, it was so unsuccessful.
4 years ago
DJ B Eazy Jamaica Plain, MA
Comcast train there employees to constantly lie. I been with Comcast for a few years and they always lie about crediting money back when services are down and they lie about contracts having a fix rate when they know every year fees and taxes go up. I called them last month they told me they was going to adjust my bill which of course was a lie. When you ask representatives to give you their name or ID they say they can’t or give a fake ID. Comcast is a corrupted company that takes advantage of hard working people. Plus they play the same stuff, they repeat a lot the same movies through out the week. Wish there was a way to sue Comcast for false promotions and consistent lies.
4 years ago
Samantha Nashville, TN
I've heard so many complaints about Xfinity, but in my area, they were the cheaper service so I signed up anyway. I did an online chat as I chose my plan and asked a tech if I would be able to set up the service myself. He had all my information, my address and plan info, and I was assured I could set it up myself and save the $70 fee of having a professional come out. Low and behold, a day of missed work and countless hours of my time later, I was told my entire house doesn't even have an Xfinity wire going to it and I would need to have a pro come out anyway to run a wire from the electrical pole outside my house. The fee cannot be waived because they're blaming me for not knowing this. So there goes the money I was trying to save and yet another day of missed work. So thanks Xfinity, for lying to me and wasting days of my time for $70.
4 years ago
Lauren Raeford, NC
Overall the service was good and somewhat easy to set up. I received emails every month reminding me to pay my bill which nice. When I ended my service they never told me I still owed money for an ending fee and immediately sent my payment to a collection agency now affecting my credit. I would have paid if I had known and instead I have less credit. I would have given 5 stars but this was a poor way to end the service.
4 years ago
Kimberly Ceballos Fort Lauderdale, FL
I would stay as far away from Comcast as possible. I have been a customer of their's for over 8 years and the last year has been the worst. I have experienced several outages with cable and internet, when I called to speak with a rep and get credit for these days they said that the services needed to be restored before doing so. The supervisor gave me their name and as such, I did this several times in about a 2 month span with the same outcome. I waited until the services were fully working, which I had to go to a near by store to replace the cable boxes because their tech could not come out within a reasonable time, I called their billing department just to start getting the run around about my credit. They conveniently did not have the representatives documentation on file and they said that my outages were not sufficient enough for a credit (but my services where out for about 2 weeks minimum, I would know,I'm a work from home mom with 3 small children). I spoke with Jeron, a lady who was the only one that was helpful but since she was in the technical department could not issue me an adequate credit. Spoke with Emmanuela, in the billing department, who was not pleasant and disconnected our call, called again and spoke with Keisha, she could not help me but she was very nice, she transferred me to Stacey, her "supervisor". I have worked customer service my whole life and I have to say COMCAST YOUR CUSTOMER SERVICE needs major TLC and much professionalism. How can a supervisor not address a customer correctly and not make sure that they are satisfied at the end of the call. Why does the customer have to get transferred to 100 different departments and then the documentation that should have been there from the previous call is not there, so you inconvenience your customer again by having them explain everything 4 or 5 times just in one day! Stacey could only give me a credit of $40 when my bill is $240, my services where out for 2 weeks, I should have gotten $112 off of my bill! I have cancelled services and gone to AT&T. I expected so much more form a company of their stature.
4 years ago
Shanna Winston Columbia, MD
They are horrible and expensive. I had a cut off notice for the 5th didnt make it up the road In time on the 4th to pay it, so I get a money order thinking they will process it first thing in the morning, nope get home today cable is off go to the cable place and Ale tells me they send payments out and it takes up to 4 days to post. And I this is my (1st time doing a money order I usually pay cash/cc) Tell me how that is convenient! So Ale gives me a 1 800 number calls it and Belinda tells me I have to go back to.the cable place they cant do anything!! The back and forth unacceptable!! About to cancel the service!
4 years ago
JOSEPH DEMONICA JR Chicago, IL
Yes my name Joseph Demonica Jr we have cable with Xfinity and been with your company since Dec 4 ,2019.... We have nothing but TROUBLE..We watch tv either its a black screen or it says my modem is off line..We have had numerous techs out at our house and a gentlmen calls to see if our service is ok. Well I told last weekend super bowl the screen went black and NEVER came on ..DONT KNOW WHAT TO DO...........
4 years ago
