Comcast Xfinity TV

Comcast Xfinity had the best price for internet when I compared the ones available to me in my area, and it included cable TV. I have been impressed when I call in that they have been able to resolve my concerns or questions quickly.

Netflix is pretty good. I can watch movies without having to go anywhere to rent them. You can have multiple people on a server. It is real nice. It also has a much better selection than Amazon Prime. It would be nice if they incorporated vid angel capabilities into it though.

This is the most HORRIBLE company I have ever worked with!!! And that's saying a lot. A LOT. It's impossible to even chronicle everything that has gone wrong. Customer service is infuriating and time-consuming. The voice system makes it almost impossible to talk to someone; even when you finally reach the right person, I have had the line cut off so I had to start again. That has happened several times. Sometimes you spend five minutes trying to reach someone, and then you get some kind of message like, "Sorry we can't help you. Good by!" In a very cheery tone of voice. They send out bad cable boxes, and every time you have to fix something, it will take you with technical support and/or the technician with technical support at least an hour and a half. If I had any any any choice of other cable companies, I would use one. Try to avoid Comcast at all costs!

I am disgusted by their pricing and the ability for their customer service to ever help in any way. I have been a customer for 40 years with xfinity, they have nickeled and dimed me to where my bill was $240 a month for what I could get elsewhere for $100. I accidentally added a streaming service then wanted it removed, they FORCED me to sign a new contract and now will charge me a $10 a month fee of what is remaining on that contract. I had 150 hrs. of On Demand, they took it away and then said if I wanted it back I would have to pay $10 more a month. I tried to cancel Voice and reduce my Internet just to save money and stay with them by cancelling in my own services. They say after all that it would only save me $10 a month because I loose the package discount and they will charge me for equipment fees even though the equipment is not used by the service. They don't even take into consideration that they know you have paid an equipment fee for years on old crap when charging you. Boxes in the house that used to be free are now $7.50 a month. This change was just to get you on costs again. I WAS a customer for 40 years, they would NEVER help me with any costs when I was on the phone with them. It was a sad day that I left but feel they made me. I will do everything in my power to bad mouth Xfinity as they went from the best to the worst when it comes to costs and working with customers. Not to mention the broadcasting fees, another $30 a month. I talked 4 levels up at xfinity and NO ONE was willing to do anything to assist me in waiving the early termination fee. My husband and I talked about maybe one day going back when they had better packages. Seems they have not ruined me for life! WATCH YOUR COSTS!

I have been dubbed by xfinity. Trying to change my plan to unlimited data which I did not know it was even limited. I called and they told me I would need to pay $30.00 a month more. Making my bill $70.00 (I only have internet service) I called AT&T and they did offer unlimited data for less but the fact that I have a contract made me go back to Xfinity. When I called to ask for the Unlimited data plan, I was told that I could pay $10.00 more a month ...now $50.00 and that that would triple the service I had. Faster internet and triple my Data plan, which is what I was looking for ... to expand my data usage. My son and I (I'm 70 years old) tried to make sure with the individual that all we wanted was MORE DATA ... he insisted that with the $10.00 we would have more than sufficient data as it would triple the speed and the data!. Well guess what.... I just got my new bill... the data plan has not changed but the speed did. (never had an issue with the speed)..... so now I'm paying an extra $10 for nothing. Now I will be researching how I can stop using XFINITY!!!!

Comcast ruined my good credit!!! After the Seattle riots the drug people and homeless people were pushed into what used to be my peaceful neighborhood. I had to move 2x. It cost me upwards of $13K. I closed my Comcast Xfinity account but they kept charging me triple over $600!!! I returned the equipment. I had to fight them to get the equipment refund. And 3 months of service I never had since moving in October 2020... billed me through December! I turned Comcast Xfinity into the FCC 2x since to fight them! I only owe them $100. Insult to injury the guy Ben in loyalty dept called me a racist when I told him about the gang related shooting. He said outlandish story. What a bunch of BS!!! I'M FIGHTING THIS OVERBILLING COMCAST BS!!!

Seth S. should not be in sales or any kind of customer service . His attitude is extremely poor . Very argumentative. I went into the Comcast store in York , hoping to save time . I was looking for a solution . Not a bunch of excuses . He told me one time there was not an active account at the address . Then it was shut down for non payment . Then, when I told him I didn’t want to keep his service he told he is going to have Comcast put a lock out on this address and explained that every tenant at this property provides a lease . I was like what does that have to do with me ? He said well your Dad owns it right . Anyway if the previous tenant had an outstanding balance and that’s why we couldn’t activate the service then why charge me to have a tech out ? Yea because that was their solution .

The service sucks. 0/10. I wish I could give a negative score. Every where I go. Every time I talk to a rep on the phone it’s a different story. I receive a bill once every two-three months. When I call they say my service will be interrupted. Why would that happen if Comcast doesn’t MAIL me a bill. They give every excuse in the book. Do not join these people, because I never will ever again. It’s been trouble for the several years I used them. It’s not worth it and everyone I talked to has had the same problems. Stay away and find a service that is actually willing to give you good customer service and help with problems.

Yes there is a young man by the name of Jarvis that works in Xfinity store in Rome Ga that smelled marijuana yesterday,and I mentioned to my husband yesterday while in there and he agreed I didn't know they let individuals work like that

Ok where should i start ? A few months ago I ordered comcast everything ... They came out installed the tv first because they don't have one person that can do it all. Ok so after 6 hours of the installer not being able to get me a guide or dvr. I was told there was a issue in our area and could be months before its fixed. I bit my tongue and waited for him to leave and called in . They knew of no such outage. After many times trying to fix they sent a senior tech out who knew the issue they had not closed the invoice because the alarm and cameras had not been installed. So after 2 hours on the phone with them the tech was telling me they used to be able to get right to who he needed to fix this but they have changed their policies he kept asking for a certain department and finally they transfer him and in 20 mins that was fixed. Ok so they come to install my alarm system when they get there they don't have a low voltage guy. Hmmm ok that's why we had to wait weeks but ok. They wait and get the low voltage guy there he says I cant run the wires because you have vinyl siding hmmmm how many houses have that , so I climb a ladder and drill a hole. They install everything and it kinda works sometimes . So after calling getting the run around again . They finally send someone out to look he climbs his ladder and see they didn't remove the film off the cameras. So then he goes to under my sons bed and finds they did not remove the plastic off the plug ins for the 3 cameras which are the wifi for them and they were not only not getting enough signal but the tech had me touch them they were hot enough you could not hold them he says this is a fire hazard and could have caught fire . Oh did i mention that this was under my child's bed ? ok so lets back up a bit when this all started they said you can save 10.00 a month by auto pay , Shoot ok why not . DO NOT GIVE THEM ACCESS TO YOUR ACOOUNT ! So the second moth in they bill me the 600.00 for the equipment ! That was supposed to be billed over 2 years . Not only once but double billed it . two weeks ago they admitted to it . So 1200.00 over charge . Oh but they can not refund it but they can give me a credit . I have been calling them for two weeks they will do nothing I have a picture of the 1200 credit if u wanna see it. So when my kids are crying themselves to sleep hungry its ok watch a show. Here watch a commercial of burger king nice juicy hamburger but its ok you have cable . I have called asked for a manager finally got transferred to escalations manager 10 days ago she called me got the info and said she would call me back . A few days later she called and said she was still working on it and would call me back . Now its been a week and nothing . I called back today and asked for a manager and sat on hold for over 2 hours practically begging to talk to a manager. Being told call my bank would be the only way to get my money back. Best advise find a different option !!!! Do not give them access to your accounts . Learn from my mistakes

When I set up my service I asked for unlimited! I was told that based on my data usage I would never have a need for unlimited and the agent put me on a different plan! Then a mounts goes buy and I went over my usage! So I upgraded! The upgrade to unlimited ( only $12 fillets more) I paid them $60 in overages !! Thought I was done, then my next bill came up n the amount of $228.00... Now I am being told that there was a $ 85 charge from the last bill cycle!! I is a scam fir more and more money!!! When you call customer support! The people are talking to you and you can’t really understand what they are saying they are talking in broken English!!!!

This month, Xfinity/Comcast dictated that all bills would be sent electronically, rather than online. After this month, they indicated there would be an option to return to paper billing. It's interesting that they happen to sneak in a new upcharge in service fees, without alerting customers. What a dishonest way to do business. It's no surprise they have such a poor reputation. This is yet another example of poor customer experience. I called the service team to ask about the increase and was given the run around with a representative who rattled on and on. She didn't want me to ask questions. Finally, they offered a new option that required a two-year agreement, with unfriendly terms and language that was rattled off by a recorded voice and unrecognizable service. I truly hate doing business with the company.

Overall experience is a 2 out of 10. It’s so easy for your reps to have people make a purchase on your services and they lie like everything is easy set up once you arrive home with your equipment. Then you get these broken speaking English reps on the phone who don’t know what they’re doing and your paying for a service you can’t even use until they figure out how to fix the situation. They are unreliable and a hassle to deal with. I dealt with a rep three days in the row regarding a XRE-10000 code who didn’t know what she was doing and could not help me at all. She did not try to transfer me or get a more experienced rep to fix my situation it was terrible experience. I had xfinirt service for over 5 years now and it is still terrible service.

after being with them since 2013 i ask for a simple $30 extra credit cuz i have been unable to watch tv most of the last 2 wks thanks to connection issues. I have had issues off and on since 2016 when i moved in my new home and had several techs come out but never seemed to completely fix the problem, just make it bearable. then about 2 months ago my box went out and since i exchanged it i hadnt been able to watch tv half the time. Couldnt change channels, watch saved shows, even pull up the guide. Did everything I was instructed, exchanged the box and so on. FINALLY had a tech come out and low and behold he fixed the problems (xfinity connection problems) and for last 2days its worked great. Now i asked for a simple $30 credit for all the days i have had issues and so on and Xfinity is SOOOO CHEAP and MONEY HUNGRY they cant even give a an 8yr loyal, never late, customer a simple $30 extra credit. Find someone who cares about their customers.

They don’t even rate a 1 star! I have been a customer for over 5 years. Before my last contract was up I would have given them 5 stars. Loved Comcast! But being a loyal customer means nothing to them! My contract was up in December so my bill went from 212$ to 248$ mo.I have tv, phone and internet. Call and tell them My bill went up, click, she hung up on me!!! Call back to find out that the same plan went to 244$ mo. 32$ more a mo. 384$ more a year! So, I drop some favorite channels to get bill to 226$ mo. Then a month later went to 241$, what is going on? Call on Feb. 6 and got a rep. that found me a deal that was better than the deal I had before all of this. Very nice lady ! The contract was for 216$mo. Got the text, agreed to everything, just to find out I didn’t get the contract I signed up for. Call yesterday and the rep was suppose to get ahold of supervisor and call me back. He even said to keep my phone by me, because he would call me back. No call! What a surprise! So,I call back today, the guy stays on line with me until supervisor answers. They tell me the only deal they have is 244$. Listened to the conversation I had with the rep that gave me the 216$ deal and said she did quote that price, but she did something wrong, and when I go back to the text where I agreed to the terms , and click on to review your order, now says- looks like something went wrong! What??? Nice way to treat your customers! Surprised you even have any!! Thanks for appreciating your customers Comcast! I hope AT&T appreciates me.

The only good thing I can say about Comcast TV is that it functions. What prompts me to write is the recent hike in the "Broadcast TV Fee". It just jumped $5 to nearly $20. When first introduced six years ago, it was only $1.50. Now the annual hike is three times that. Add in the $9.10 "Regional Sports Fee", and we're being charged an extra $28.55 that we didn't buy and can't control. That's a 30% tax for something we don't want and don't use. Another way of looking at it is that Comcast advertises one price and then sneaks in an extra $28.55 per month of fine print that it can change at will. Comcast is greedy and dishonest. Comcast gives greedy corporations a bad name.

I've been a paying Comcast customer for over five years now and it's always been tiresome, unprofessional and sketchy but more recently its taken that all to a new level. We recently just bought our first home. supposed to be a happy time for us right??? Not as much as you would think. And all that's thanks to Comcast. you see our home is new construction. Which means there's no direct line connected to our house yet and on a lot of websites our address isn't even a registered location yet so we understood when they said they'd have to get some kind of construction team from Comcast out to evaluate and get us a date on when it would be completed so we could get service. Well initially the guy that came out the first time did not put the ticket in correctly so no one was sent out and nothing was done for a whole week. in that time frame i had to go back to my old house with no furniture to work with my children who are doing virtual learning. Well at the old location we got a comcast agent out and he was informed that our service had already been transferred to the new address, which i couldnt work at without that line. and he also informed me that the original agent that came out to the house did nothingand that theyd have to get another agent out to the house to access eveything all over again and put the ticket in correctly. We were originally told this whole process would take approx. 1 to 2 weeks but when the construction man finally called he said it would probably be more like 30 to 60 days... and when i tell you this guy was so non chalant and passive/rude on the phone i was mad enough to cry. ive worked in healthcare from home since before the virus and now i have to drive forty minutes every morning and night to my sister's house to work everyday with me and my kids. im outraged with comcast's neglect and and all around disdain for their customers. i can barely get anyone on the phone and when i do they either dont know what theyre doing, cant understand my issues, or just flat out dont care. this is week three and im still at my sister's house. i plan on switching to At&t if this isnt rectified. ive already consulted with their friendly staff and they told me to let them know if comcast doesnt get it right.

If I could give a ZERO rating, I would. This company has been nothing but problematic. I started services for a cell phone plan with them in August of 2020. During the beginning of my service, they started me with a phone plan, but never unlocked the new phone. I was never able to make phone calls, or receive texts during that time. I had tried to contact them on numerous occasions via their online chat service only to be bumped to a different service agent. There is no continuity within their system as each agent asked me to repeat my situation to them as they said they didn't have any documentation of my previous attempts at communication. This issue I was having was that they never unlocked the phone, hence I could only use the phone for WiFi. I purchased the phone initially so I could use it for my business. Instead, I lost business because my clients could not call me, and I could not use the phone to call my voicemails. I have now spoken to 18 service reps, and no one has helped rectify this situation. They continually say that it's my fault for not contacting them sooner. This is asinine, as I have been contacting them since purchasing the plan and the phone since August 2020. I am not someone to leave scathing reviews, but in my most honest opinion, I SUGGEST NO ONE USE THEIR SERVICE. THEY ARE ENTIRELY INEPT WHEN IT COMES TO CUSTOMER SERVICE AND ACCOUNTABILITY. The last time I spoke with them, they told me to hold for five minutes so they could patch me through to a service agent that would help me fix the problem. They kept me on hold for five hours, I finally hung up. They have never called, emailed, or even tried to get back to me regarding any of the issues I've stated to them, nor are they willing to take accountability for their error in not turning my phone on at the time of purchase. I ended up going back to my previous plan and carrier (T-Mobile). At least they are accountable for their interactions, and have given me stellar service. Again please stay away from this company. Their "service" is 100% absurd.

i wont even give them one star...the WORST internet provider EVER!!! dont waste your time with them cause they dont care about your time...my service is interrupted atleast three times a month by this monopoly of a company...a rider and a horse would be more reliable than this TRASH company...do yourself a favor and shoot yourself in the head b4 signing up with these guys...they have started using a pre recorded message that will not let you talk to a customer service agent all so they dont have to give you a "credit" on your account for the time your service is down...this company is run by con artist of the highest level...

First, I had a package for 1000 mbps internet, which cost 70 dollars, but with tax and the modem and idk what else total to a bit more than 110 dollars. I was ok with that I guess, until my son test the internet and was getting 300mbps and for upload 20 mbps. Then I review my paperwork and there was another issue where comcast had a cap of up to 1.2 tb., and that they were going to charge me after every 50gb and that right there got me angry. My son then showed me his package with Verizon fios for 40 dollars a mont, and he showed me the wifi meter and it showed around300mbps and for upload also around 300 mbps also. Anyway, I got rid of Xfinity they are a bunch of thiefs looking to take your money every way possible. I have FIOS and my internet is smooth and that's all you really need. I run a company form that internet, two gaming computers from my kids and my wife on the Ipad all day, and we dont have any issues. Xfinity, is taking your money and you dont even know it.

I've been a customer for over 35 years, had issues with my 2yr contract billing rising monthly so I call and talk to an agent. They said they could fix it and gave new contract for $10.00 more a month but was deceptive, did not give me all the channels I previous had. After talking to another agent they inform me the new package wasn't the same channels that I previous had and get me for another $10.00 a month with another contract...what is going on??? I just signed my $156.00 a month 2yr contract 6 months ago and the multiple agents that helped me (others might say hosed me) this experience left me dumfounded and very unhappy with this company. I start out this week paying $156.00 monthly and three days later I am paying a $177.00 monthly for the same package because there were no more $156.00 contracts available. The agent should have explained to me the package I originally had was the beast package, but they scammed/misled me into taking a higher price packaged instead of fixing the problem. I am still waiting for all my channels to come in 24hrs later....maybe it is time to make a change with providers...

I would give negative if I could. They put a block on my account because the person who lived in the home before us has an outstanding balance. After two hours on the phone with them they told me to take the deed into the store proving that we bought the home and the other person no longer lives there. I asked multiple times if there was a way I could email it to them since there is a deadly virus going on and I have a 7 month old baby. They said I must take it in. So I packed up my baby and waiting OUTSIDE to get into the store then I explained to the representative what the issue was and gave her the feed to the home. After chatting with someone they then tell me they cannot remove the block and the person must pay their balance. To say I am frustrated is an understatement and they will never be getting my business again. I have AT&T internet now. I am very disappointed in this company.