Name: Hawx Pest Control
Rating: 4.2

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Wolf Hindrichs Kenosha, WI

I got asked by best company to write this via email, but the timing is right because I’ve had a horrific experience with Hawx. Very friendly door to door sales, but was misled. What was said did not match the contract, and charges were for multiple services and cost 2x plus what was discussed. Service also didn’t work, didn’t come the first time we asked for warranty service, and my dog became ill after each application, despite the product being said to be pet safe. Customer service is terrible, they will charge you $459 to cancel, and no leadership on LinkedIn I reached out to will respond either. Stay away—they have almost a 1000 bbb complaints.

2 years ago Edited September 28, 2022

Reply from Hawx Pest Control

We are so sorry for your bad experience! Let us know if there is anything we can do to help!

Sep. 12th, 2022

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Carolyn F Gass Pacific, MO

They made their company sound so much better than it is. It was 6 weeks before they actually sprayed the inside of my house, Now when I need service, they tell me they are booked up for 2 weeks because of new customers. I won't be renewing my services with them. One thing they do exceptionally well is put you on hold for long periods of time and hope you hang up. Customer service said I would get a partial refund because service took so long. That never happened. Buyers beware!!

2 years ago

Reply from Hawx Pest Control

Carolyn, We are sorry to hear about the negative experience you’ve had with our company. We would love to address any questions or concerns that you may have. Please reach out to our office if you would like to speak to a representative!

Jun. 13th, 2022

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Jack Leder Carol Stream, IL

The sales representative that came to my house lied to make a sale. So beware of that. Make sure to read the contract immediately. The people that came out to apply the spray were pleasant and professional. They appeared to do a thorough job. However, after 2 applications I still have little ants in my house and wasps in my eaves. So I really don’t see the value of this service.

2 years ago

Reply from Hawx Pest Control

These are definitely not business practices that we follow, and we would like to look into this matter further. We ask that you please give our office a call at 855-527-2343 at your earliest convenience.
We also offer reservices, if you are interested in that, please give our office a call!

Jun. 13th, 2022

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Jay Rice Fort Mitchell, KY

I signed two contracts with Hawx pest control: one for the treatment of pests and another for treatment of moles. In the prior 9 months Hawx has been to the property twice and missed 4 of 6 mole treatments and 1 of 2 quarterly pest control treatments. Given the irregular service intervals, the pest / mole control provided by Hawx is ineffective. I have be forced to hire a second company. Recently, I called Hawx to cancel the service and was informed that I needed to pay an ~$500 fee for early contract terminations. Hawx failed miserably to provide the agreed upon service and frankly breached their contract. Will not use again and will not pay a cancellation fee for services they don't actually provide. I will note, however, that all of the technicians were polite and professional.

2 years ago

Reply from Hawx Pest Control

These are definitely not business practices that we follow, and we are sorry to hear about the negative experience you’ve had with our company. If there is anything we can do to improve the situation, please don't hesitate to call us at 855-527-2343.

Feb. 24th, 2022

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Salvador Vargas

I've tried so hard not to cancel this company but this was the last straw. After scheduling issues for the past year or more I had enough when they said they would come out to get rid of a rat in my attic same day 01/10/2022 that had been there decaying over the weekend. After calling them and asking why they rescheduled me for the next day 01/11/2022 they responded with well that is what we have available. There a dead gross smell in my closet coming from the attic and they will not work with me? After I asked to just cancel all services they still insisted that I pay a $75+ difference even though they hadn't completed the whole treatment and they had been slacking in scheduling even for the first rat that died in their trap. What a dreadful company!!!

2 years ago

Reply from Hawx Pest Control

These are definitely not business practices that we follow, and we are sorry to hear about the negative experience you’ve had with our company. If there is anything we can do to improve the situation, please don't hesitate to call us at 855-527-2343.

Jan. 11th, 2022

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Marsha R Turner San Antonio, TX

Worse pest control company EVER. I noticed on the review board, Hawx only has positive reviews. Beware! Someone or think is getting rid of the negative comments. 1. When we signed up the price was $30 cheaper than what we were paying. When we canceled they told us we have pay the discount back. We didn't get a discount. We were told the price we paid was the on going price for services. Hawks are shady people. 2. We never saw a reduction in the pest, especially the fire ants... we had more spiders inside using Hawks than we did with our old pest control company. 3. They never called ahead of time and would just show up. We were about 3 months behind in being service. Call Orkin person control if you want a REAL pest control with great service.

2 years ago

Reply from Hawx Pest Control

These are definitely not business practices that we follow, and we are sorry to hear about the negative experience you’ve had with our company. If there is anything we can do to improve the situation, please don't hesitate to call us at 855-527-2343.

Dec. 22nd, 2021

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James Hays Sacramento, CA

Kid comes up to me one day while I am working on my truck and Sells me on pest control. I know we have black widows and I agree to service. I told this nincompoop, as he went on and on , that I cared about 2 things. Kill the spiders , and don't let the dogs out. To be fair spiders are gone, but closing the gate was too much to ask. I watched the video and I am baffled to understand how a grown man can be so apathetic, and show such great talent of carelessness. He shrugged his shoulders, and left. My dogs are pack brothers , raised to guard my house and family. Together they weigh 250 lbs, an imposing sight by design. They are well trained and sweet, but will not back down if threatened I was at work when my wife called to tell me the tail of the open gate, and the village idiot. She got on next door, and I drove around looking to mitigate my exposure to litigation. 2 hours later a post on next door stated that 2 large dogs are locked in a yard, and animal control was on there way. I spent 3 minutes on the phone with hawx explaining that they were fired, that I had video of their incompetence, and expected full recompense. As it turns out, I was able to retrieve my dogs with out incident. My card was charged by this company of walking dummies, 2 more times. 8 months later I finally got to talk to the manager, who in his infinite wisdom called me to set up my next visit. I told him that his services were cancelled on 11-25. due to his companies proclivity for insanity. I will not call the office and participate in their delusional refusal to stop bothering me. I noticed another charge to my card. I have cancelled my card, initiated a dispute with the fraud unit, and have sent them a certified letter demanding that they cease and desist. DO NOT DO BUSINESS WITH THIS OUTFIT OF CRIMINALS. My next complaint will be with the BBB. Posting this may convince one person to the true nature of these thieves. The truth is that the hundreds of dollars embezelled by them was money well spent if they continue to stay away and keep their mayhem to themselves.

4 years ago

Reply from Hawx Pest Control

James, We are so sorry to hear of the dissatisfaction you've experienced with our company. These are definitely not business practices that we follow, and we would like to look into this matter further. We are unable to find your account in our system, so we ask that you please give our office a call at 855-527-2343 at your earliest convenience.

Mar. 23rd, 2021

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Vivian Bynum Lawrenceville, GA

There have been no interior treatments all year. Doorways, windows and outer areas were not brushed for spiderwebs

3 years ago

Reply from Hawx Pest Control

We always offer a free reservice if you are still seeing any pests.
Please contact our office at 855-527-2343 with any questions or concerns.

Jul. 14th, 2021

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James White Charlotte, NC

always communicate when and services they are doing. Great crewmembers!

3 years ago

Reply from Hawx Pest Control

We are delighted to hear that you have been satisfied with the services we have provided thus far. We look forward to keeping your home pest free!

Jun. 29th, 2021

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Richard Petitt Deer Park, TX

Very professional and providing pictures of the area serviced

3 years ago

Reply from Hawx Pest Control

Thank you for the review, Richard. We strive to provide great service, and we are happy to hear that our team went above and beyond to address the concerns you were seeing around the home. Feel free to let us know if there is anything else we are able to assist with!

Jun. 24th, 2021

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Rose Ann Galicia Castleton-On-Hudson, NY

Pest control is effective. Friendly & informative technicians.

3 years ago

Reply from Hawx Pest Control

We appreciate the feedback, Rose! We are happy to hear that our team was able to address the concerns you were seeing around the home in a professional and thorough manner. Thank you for being a valued customer!

Jun. 24th, 2021

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Sid K Lake Zurich, IL

Got rid of mosquitoes and service techs are knowledgeable and friendly.

3 years ago

Reply from Hawx Pest Control

We are happy to hear that our team was able to address any of the concerns you were seeing around the home. Thank you for being a valued customer!

Jun. 24th, 2021

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TERRY HANKS Houston, TX

Good service and communication in terms of scheduling my service.

3 years ago

Reply from Hawx Pest Control

We are very lucky to have employees on our team who strive to provide great service. Don't hesitate to let us know if there is anything else we are able to assist with!

Jun. 24th, 2021

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Sandi Curtis Willis, TX

I have to repeat how to do my property EVERYTIME. Techs are all courteous. Most need more training.

3 years ago

Reply from Hawx Pest Control

We appreciate your feedback, Sandi.

Jun. 28th, 2021

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Charline F Ryan Beloit, WI

First time coming of the year always great. After that seems we still have mosquitoes for weeks after.

3 years ago

Reply from Hawx Pest Control

We always offer a free reservice if you are still seeing any pests.
Please contact our office at 855-527-2343 with any questions or concerns.

Jun. 28th, 2021

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Lori Vogel Rancho Cordova, CA

Meets needs but wish I didn't have to call for the same problem that occurs every Spring

3 years ago

Reply from Hawx Pest Control

We appreciate the feedback, Lori.

Jun. 28th, 2021

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Tai kwon Fond Du Lac, WI

Convenient flexible time works good but sometimes they don't spray as much as we wanted

3 years ago

Reply from Hawx Pest Control

Thank you for showing your appreciation, Tai.

Jun. 24th, 2021

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Zack Earp Riverside, CA

They do what they say they are going to do. They are on time. They are efficient and professional.

3 years ago

Reply from Hawx Pest Control

Thank you for taking the time to leave a review, Zack.

Jun. 24th, 2021

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Rovaunti Lewis Charlotte, NC

Excellent customer service. They are prompt and professional

3 years ago

Reply from Hawx Pest Control

We are happy to hear that our team was able to address any of the concerns you were seeing around the home. Thank you for being a valued customer!

Jun. 24th, 2021

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Barbara J Dragotta Milwaukee, WI

Friendly, informative and knowledgeable about their business.

3 years ago

Reply from Hawx Pest Control

We are happy to hear that our team was able to address any of the concerns you were seeing around the home. Thank you for being a valued customer!

Jun. 24th, 2021

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Kelly Gronsky Denver, NC

Dependable. The insects are really under control. Very pleased.

3 years ago

Reply from Hawx Pest Control

Thank you for taking the time to leave a review, Kelly.

Jun. 24th, 2021

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Rudy Jaquez Oswego, IL

I've used Hawx for a while now and they have controlled the ant and spiders

3 years ago

Reply from Hawx Pest Control

We are happy to hear that our team was able to address any of the concerns you were seeing around the home. Thank you for being a valued customer!

Jun. 24th, 2021

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Mary Ann Bray Alton, IL

He did a very thorough job of spraying. and put out several spider glue boards.

3 years ago

Reply from Hawx Pest Control

We are delighted to hear that you have been satisfied with the services we have provided thus far. We look forward to keeping your home pest free!

Jun. 24th, 2021

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Mario Diaz Wake Forest, NC

Bugs are gone , always on time, the pics they send you is informative

3 years ago

Reply from Hawx Pest Control

Thank you for taking the time to leave a review, Mario.

Jun. 24th, 2021

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Mark Wheatley Fair Oaks, CA

There great they do the job well. I would recommend Hawxpest to my friends.

3 years ago

Reply from Hawx Pest Control

Thank you for the kind words, Mark.

Jun. 24th, 2021

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Matt Yarotsky Montgomery, TX

Great service and will come back to re-treat often if necessary.

3 years ago

Reply from Hawx Pest Control

We are happy to hear that our team was able to address any of the concerns you were seeing around the home. Thank you for being a valued customer!

Jun. 24th, 2021

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Meredith Whitney League City, TX

The Hawx technicians and office staff are always reliable and friendly!

3 years ago

Reply from Hawx Pest Control

Thank you for the review, Meredith. We strive to provide great service, and we are happy to hear that our team went above and beyond to address the concerns you were seeing around the home. Feel free to let us know if there is anything else we are able to assist with!

Jun. 24th, 2021

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Mauricio Austin, TX

Professional people, attention to detail on the service and on time

3 years ago

Reply from Hawx Pest Control

We appreciate the feedback, Mauricio! We are happy to hear that our team was able to address the concerns you were seeing around the home in a professional and thorough manner. Thank you for being a valued customer!

Jun. 24th, 2021

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Sung Ho Moon Chesterfield, MO

Their treatment really works well and customer service is excellent.

3 years ago

Reply from Hawx Pest Control

Thank you for taking the time to leave a review, Sung.

Jun. 24th, 2021

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Noah Quin Sun City, CA

Excellent customer service I can always reschedule service appointments

3 years ago

Reply from Hawx Pest Control

Thank you for the kind words, Noah.

Jun. 24th, 2021

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Paul D Stratton Indianapolis, IN

Minimum of critters sharing my space. Always arrive when they say they will.

3 years ago

Reply from Hawx Pest Control

We appreciate the feedback, Paul! We are happy to hear that our team was able to address the concerns you were seeing around the home in a professional and thorough manner. Thank you for being a valued customer!

Jun. 24th, 2021

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Teri Tregoning Mont Belvieu, TX

I believe there is always room to improve but Hawx services are really good and effective.

3 years ago

Reply from Hawx Pest Control

We are very lucky to have employees on our team who strive to provide great service for our customers. Don’t hesitate to let us know if there is anything else we are able to assist with!

Jun. 17th, 2021

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Samantha Donaghy Elverta, CA

All of the service people are very nice, but I still see ants sometimes in my house

3 years ago

Reply from Hawx Pest Control

We are delighted to hear that you have been satisfied with the services we have provided thus far. We look forward to keeping your home pest free!

Jun. 17th, 2021

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Timothy Pugh Cincinnati, OH

Awesome experience! Very professional and exceeded my expectations.

3 years ago

Reply from Hawx Pest Control

We strive to provide great service, and we are happy to hear that our technician went above and beyond to address the concerns you were seeing around the home. Feel free to let us know if there is anything else we are able to assist with!

Jun. 17th, 2021

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Wes Graham Austin, TX

Timely service with plenty of notification. Our insect problems have been almost null.

3 years ago

Reply from Hawx Pest Control

We appreciate the feedback, Wes. We look forward to keeping your home pest free!

Jun. 17th, 2021

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Robert Stehlgens Humble, TX

Associates are well trained polite. Always courteous of my time

3 years ago

Reply from Hawx Pest Control

We are delighted to hear that you have been satisfied with the services we have provided thus far. We look forward to keeping your home pest free!

Jun. 17th, 2021

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Siriphanh Huntley, IL

I still see small spider around..! And I was always at work-when he was working

3 years ago

Reply from Hawx Pest Control

We are very lucky to have employees on our team who strive to provide great service for our customers. Don’t hesitate to let us know if there is anything else we are able to assist with!

Jun. 17th, 2021

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Stephanie Austin, TX

we've had service for almost 3 years now. We had just began to fight against roaches in our kitchen, but never got rid of them.

3 years ago

Reply from Hawx Pest Control

We would be happy to send out a manager to assist with any issues. Please give our office a call at 855-527-2343 at your earliest convenience.

Jun. 17th, 2021

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Sandra Robinson Atlanta, GA

Technician doesn't do a very good job on the perimeter of my home . Some only stay a few minutes and are gone

3 years ago

Reply from Hawx Pest Control

These are definitely not business practices that we follow, and we would like to look into this matter further. We are unable to find your account in our system, so we ask that you please give our office a call at 855-527-2343 at your earliest convenience.

Jun. 17th, 2021

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Rene T Elk Grove, CA

Because it seems like almost every time they come I have to ask them back because all of the bugs are not killed.

3 years ago

Reply from Hawx Pest Control

Thank you for the review, Rene. We strive to provide great service, and we are happy to hear that our team went above and beyond to address the concerns you were seeing around the home. Feel free to let us know if there is anything else we are able to assist with!

Jun. 17th, 2021

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Karen Wilson Indianapolis, IN

They got rid of the huge spiders l'd been finding in my house.

3 years ago

Reply from Hawx Pest Control

Thank you for the review, Karen. We strive to provide great service, and we are happy to hear that our team went above and beyond to address the concerns you were seeing around the home. Feel free to let us know if there is anything else we are able to assist with!

Jun. 17th, 2021

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Kim Flake Avon, IN

Great service! No problems since service started and always on time.

3 years ago

Reply from Hawx Pest Control

We strive to provide great service, and we are happy to hear that our technicians went above and beyond to address the concerns you were seeing around the home. Feel free to let us know if there is anything else we are able to assist with!

Jun. 17th, 2021

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Linda Hampshire, IL

No bug problems after treatments. Everyone is polite and friendly.

3 years ago

Reply from Hawx Pest Control

We are happy to hear that our team was able to address any of the concerns you were seeing around the home. Thank you for being a valued customer!

Jun. 17th, 2021

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Linda Azevedo Fairfield, CA

They are reliable, friendly and are attentive to our concerns

3 years ago

Reply from Hawx Pest Control

We strive to provide great service, and we are happy to hear that our team went above and beyond to address the concerns you were seeing around the home. Feel free to let us know if there is anything else we are able to assist with!

Jun. 17th, 2021

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Verified Customer

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Leroy Grover Kokomo, IN

Because they care about me and do a good job and anything else I ask of them.

3 years ago

Reply from Hawx Pest Control

We are very lucky to have employees on our team who strive to provide great service for our customers. Don’t hesitate to let us know if there is anything else we are able to assist with!

Jun. 17th, 2021

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Marge micek Pflugerville, TX

Listened to my concern of wasps around the area and treated any sign of them.

3 years ago

Reply from Hawx Pest Control

We are delighted to hear that you have been satisfied with the services we have provided thus far. We look forward to keeping your home pest free!

Jun. 17th, 2021

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James Hopkins Riverside, CA

I trust them and if I have any issue I email or text them and they handle it.

3 years ago

Reply from Hawx Pest Control

We are very lucky to have employees on our team who strive to provide great service for our customers. Don’t hesitate to let us know if there is anything else we are able to assist with!

Jun. 17th, 2021

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John Huesgen Saint Louis, MO

Always see dead bugs! Always, respectful, on time and pleasant employees!

3 years ago

Reply from Hawx Pest Control

We are very lucky to have employees on our team who strive to provide great service for our customers. Don’t hesitate to let us know if there is anything else we are able to assist with!

Jun. 17th, 2021

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Darrell Brown Humble, TX

Before the pandemic not many complaints. Since then I don't feel like I'm getting what I pay for.

3 years ago

Reply from Hawx Pest Control

Darrell, these are definitely not business practices we follow. We would love to speak with you and answer any questions that you may have. Please give our office a call at 855-527-2343.

Jun. 17th, 2021

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Amy Goldstein North Aurora, IL

The service provided meets our expectations. Communication is great.

3 years ago

Reply from Hawx Pest Control

We are delighted to hear that you have been satisfied with the services thus far. We look forward to keeping your home pest free!

Jun. 17th, 2021