Name: LegalZoom
Rating: 4.6

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Ryan Curtright Centralia, WA

I used Legalzoom for filing a trademark. Basically once they file you cannot receive a refund, even if they screw up the application. Our trademark was denied and we now have an office action. When the trademark was submitted I did talk to someone from Legalzoom, however, I know now that you do not talk to lawyers, instead you are talking to legal aids from Legalzoom that advise you. Now that I have hired a law firm to help with the office action, which is costing us more money, they informed me, and I quote them "I would personally ask LegalZoom for your money back because it is 100% clear to me that the specimen you submitted with your trademark application is not an acceptable trademark specimen." So, had I talked to a real lawyer instead of Legalzoom, they would have recognized that the specimen submitted would not be acceptable, but Legalzoom is either incompetent at best, or at worst allow customers to fail applications (patent and trademark included) so that they can make more money on you when/if you use them to solve the problems caused by their incompetence upon filing. See how that works? They make no guarantees and you really don't talk to a lawyer when go over your trademark application. To add insult to injury, the well known trademark law firm we are using now costs the same, if not a little less, than using Legalzoom and I am so much happier working with them. They are 100% more professional and knowledgeable than anyone I ever talked to through Legalzoom. It is completely ridiculous that the legal aid did not know our specimen would not be accepted. Through dealing with the process I can now look the specimen we submitted and know that it would not meet the requirements for the trademark application. I will make another note that I did use Legalzoom to create our LLC, and while things did not happen quickly, we were successful and I have no complaints on the service. That being said, I will not use Legalzoom again. They are simply document pushers and not really legal advisers in any way! I wish I had read reviews before choosing to use their services!

7 years ago

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Shirley Withrow

Attempted to reach customer service to inquire about an LLC corp which I believed was filed in the wrong state. The representative that took the phone order did not have adequate knowledge to the questions being asked before filing paperwork. Instead, it was all about "getting the sale completed". Legal Zoom talked a good game attempting to earn your business, but their customer service follow-up is less than poor. I've been trying to reach an individual now for over a week, and finally today demanded to speak with a supervisor. I was assured that information would be obtained, and I would receive a call back within hours, not days. To my surprise, I received some sort of email with a partially translated conversation from my original order, with complete sections deleted and/or not transcribed. No follow-up call, no anything. There is only one word to describe this organization, and it's unprofessional. I was assured that we would work together to resolve this problem. Well, I now must file my own paperwork in the proper state, and pay hundreds of dollars. Do yourself a favor.....do your homework before you consider using this company; phone your state organization, and file the paperwork yourself. At least if there is a mistake, you can claim ownership. Something Legal Zoom does not yet understand.

7 years ago

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Rhona Leffler Olney, MD

Legal zoom is an affordable options for people who require legal assistance and don't want to pay high-priced lawyer fees. While you may still need a lawyer to finalize documents, its a good place to start...anywhere from starting a new company, to creating estate documents.

3 years ago Edited September 14, 2021

Reply from LegalZoom

We appreciate this, Rhona!

Dec. 29th, 2022

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Kent Logan, UT

I used LegalZoom to find a template for a durable power of attorney document after my mother had a stroke. I was able to find one for free that was specific to my state and enabled us to make sure we were able to appropriately for her financial needs.

4 years ago

Reply from LegalZoom

Hi Kent, we're happy to hear that you had a positive experience. If there is anything else we can help you with, please don't hesitate to reach out.

Dec. 1st, 2020

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Robert Lino

I would highly recommend not using this site for anything that needs to be submitted to the court. The document produced are not formatted correctly.

8 months ago

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Annie Hickey

I've only ever used their forms online. But I found them quite helpful. And they pretty much have a form for everything.

9 months ago

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Jason Armstrong Dallas, TX

I would highly recommend looking elsewhere for LLC formation and registered agent services. They charge a lot and do not add much value. Furthermore, I have been charged erroneous fees that they refuse to refund, upwards of $500. I do not understand how a company can get away with operating in this manner here in the US. They certainly have some shifty business practices and currently are in legal trouble in states like California for these practices. You have been warned.

1 year ago

Reply from LegalZoom

We apologize for any confusion regarding the cost when placing the order, Jason. We will have a member of our Executive Escalations Team reach out to you within one business to support you with the concerns you have with your existing subscription.

Jan. 10th, 2024

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BDodge San Jose, CA

I have been waiting since October 2022 for a simple DBA. Do not use these guys. Customer service I was put on hold for a screaming child, cant hear them, etc. Its so bad the gave me a partial refund and that was over 2 months ago and I still dont have my DBA that I was quoted 7-21 days and we are month 6! They have escalated 3 times and a follow up as promised as well

1 year ago

Reply from LegalZoom

Hi, there - thank you for reaching out and we’re sorry to hear about your recent experience. Our goal is to make every customer is happy with our products and service. We want to help find a solution as quickly as we can. Could you please provide us with your order info?

Apr. 13th, 2023

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Ashley Hunhoff Concord, CA

McKenzie answered all my questions and stayed on the phone with me until I finished my order. Thank you McKenzie for al your help today!

2 years ago

Reply from LegalZoom

We look forward to sharing this wonderful feedback with McKenzie and the team, thank you, Ashley.

Dec. 20th, 2022

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LiL Louie Alatorre

Thank you for the DBA processing and next getting my EIN number in a timely manner and for your professionalism please have a great day

2 years ago

Reply from LegalZoom

Thank you for sharing!

Dec. 20th, 2022

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Jenn C

I would give zero stars if I could. I placed an order. LegalZoom kept that order on hold without contacting me or giving me a reason until I called in to check in. Appears there was an issue with a document and I asked for the order to be cancelled entirely because the delay was a detriment to my business. The representative confirmed the cancellation. Find out two weeks later that my card was charged anyways and LegalZoom refused to provide a refund.

2 years ago

Reply from LegalZoom

Hi, Jenn - we apologize as our goal is to ensure each customer has a positive experience. If we can be of any additional support, please call us at (800) 773-0888 or by email at support@legalzoom.com

Dec. 20th, 2022

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Bea ThaTruth San Antonio, TX

A friend of mine told me this was the best site to use to get started and he was right. Was super easy to use the website.

2 years ago Edited December 16, 2022

Reply from LegalZoom

We're glad to hear this, Bea, thank you!

Dec. 20th, 2022

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Jeanne Montoya

Great service totally professional provides, great customer service, I will totally ise them for other services too. Thx

2 years ago

Reply from LegalZoom

Thank you for sharing, Jeanne.

Dec. 14th, 2022

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L Corprew New York, NY

I don’t know what I would do without LegalZoom. They have my back every step of the way and I really do appreciate them.

2 years ago

Reply from LegalZoom

We're glad we could be there for you, thank you for sharing.

Dec. 14th, 2022

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Susan Simpson Denver, CO

Wow, Kiana was excellent in her support. She was very kind, helpful and clear. I'm so grateful that when I finally got through, I was connected to HER!!

2 years ago

Reply from LegalZoom

Thank you so much, Susan!

Dec. 15th, 2022

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Nate Wilson Columbus, OH

Legalzoom and their staff make it easy and affordable to get off on the right foot. I recommend their service to anyone looking to open a business

2 years ago

Reply from LegalZoom

We appreciate your recommendation, Nate.

Dec. 15th, 2022

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Mark Workman Cincinnati, OH

Very happy with how easy this process worked out. Second time I have used legal zoom for company matters. Both times were easy and succesfull.

2 years ago

Reply from LegalZoom

We thank you for taking the time to share your experience, Mark.

Dec. 12th, 2022

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Sam Linstead Athol, MA

Legalzoom is a transparent and reliable service provider for LLCs. It's never cheap, but at least you can rest assured that your business is in the hands of professionals.

2 years ago

Reply from LegalZoom

Thank you for sharing, Sam and we wish you the best with your LLC.

Dec. 9th, 2022

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Ed Wendholt Columbus, OH

I had one issue with my project, and with one short phone call the issue was resolved and I was on my way. Thanks, Allison.

2 years ago

Reply from LegalZoom

Thanks for sharing, Ed!

Dec. 9th, 2022

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Vickie Lynne Epperson Cottage Grove, OR

As I am a new customer to LegalZoom, I am super impressed with their knowledge, professionalism, kindness and helpfulness.

2 years ago

Reply from LegalZoom

We appreciate this, Vickie, thank you for sharing.

Dec. 9th, 2022

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Kristen Sheehan Charlotte, NC

Lashonna was very nice to deal with. She was kind and knowledgeable and was able to answer my questions quickly and effectively.

2 years ago

Reply from LegalZoom

Hi, Kristen - thank you for much for sharing your experience with Lashonna.

Dec. 9th, 2022

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Gerad Stephens Pataskala, OH

Sheri and all of the representatives at LegalZoom have been very helpful and kind throughout all of my (3) business’ transactions/interactions.

2 years ago

Reply from LegalZoom

Thank you do much for sharing, Gerad!

Dec. 9th, 2022

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Amy Garner Ooltewah, TN

Highly recommend this company. They have helped me with my business startup and legal documents. Always available when you need help.

2 years ago

Reply from LegalZoom

Thank you so much, Amy!

Dec. 9th, 2022

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Allishea Ferguson Portland, OR

I am a brand-new customer. So far everything has been wonderful and timely. Here's to hoping the rest of the process is as great as the beginning.

2 years ago

Reply from LegalZoom

Thank you, Allishea!

Dec. 9th, 2022

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Andrea Mitchell-Khan Redmond, WA

The experience that I have with LegalZoom you s always very pleasant and professional. I appreciate their customer service, knowledge and expertise.

2 years ago

Reply from LegalZoom

Thank you for taking the time to share your experience, Andrea.

Dec. 9th, 2022

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James W Windsor Mill, MD

David, the rep who helped me was nice, thorough and efficient. It didn't take long for him to pinpoint the issue, and to resolve it.

2 years ago

Reply from LegalZoom

We appreciate you for sharing your experience, James.

Dec. 9th, 2022

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John Smith Lake Elsinore, CA

I really liked the easyness of the entire process of developing my business plan. Would recommend it to anyone opening up a new business.

2 years ago

Reply from LegalZoom

We appreciate you for sharing, John, and we wish you the best with your small business.

Dec. 12th, 2022

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Jeff Walden Dayton, OH

LegalZoom is amazing. Had an issue with my order, Things I did on my end incorrectly and they stepped and helped me fix it! Excellent!

2 years ago

Reply from LegalZoom

Thank you for sharing your experience, Jeff.

Dec. 12th, 2022

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Michael Webb Lancaster, PA

Vanessa when above and beyond to correct my issue and most importantly here saved me time running around to get documents - sent them to me directly.

2 years ago

Reply from LegalZoom

Thank you for sharing your experience, Michael.

Dec. 12th, 2022

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Robert Dickson San Antonio, TX

Easy to use and I spoke to a real person here in the U.S. that was courteous and treated me like a friend or family member.

2 years ago

Reply from LegalZoom

Thank you for being a part of LegalZoom family and for sharing your experience, Robert.

Dec. 9th, 2022

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Susan Ochoa-Ruiz Del Valle, TX

I am very Grateful for LegalZoom. Everyone has always been kind, patient and Helpful. Helps me to be calmer in all my endeavors.

2 years ago

Reply from LegalZoom

Thank you, Susan!

Dec. 9th, 2022

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Bob Weck Menifee, CA

The throwing us and knowledge that the representative had of the product and her ability to answer all of my questions in a succinct fashion.

2 years ago

Reply from LegalZoom

We're glad we could be there for you, Bob, and thank you for sharing.

Dec. 9th, 2022

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Karen Baptiste , Lic. RE Salesperson Stony Point, NY

LegalZoom is the best! Want to start your own business, go to the best. LegalZoom, your one-stop shop for all your needs. Karen ~ NY

2 years ago

Reply from LegalZoom

We love to hear that, Karen, and thank you for sharing.

Dec. 9th, 2022

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William Bowman Ashburn, VA

I have used Legal Zoom three times and everytime everyone is very knowledgeable , pleasant and answer questions quickly.

2 years ago

Reply from LegalZoom

Thank you, William!

Dec. 9th, 2022

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Alexias Ferarolis Tampa, FL

Excellent customer service! Constance helped me fix a section of my nonprofit registration paperwork to continue getting it processed.

2 years ago

Reply from LegalZoom

We thank you, Alexias for taking the time to provide this feedback, we know Constance will appreciate this as well.

Dec. 8th, 2022

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Nina Chadburn Mishawaka, IN

This was a very professional and knowledgeable experience.they we very friendly .would recommend Legal zoom to my friends.

2 years ago

Reply from LegalZoom

Thank you so much, Nina!

Dec. 8th, 2022

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Fitness Enterprise LLC Kearny, NJ

Mario was such a great help, and he engaged in conversation which is very rare. I appreciate his timely help, and genuine care/concern about me.

2 years ago

Reply from LegalZoom

Thank you for sharing!

Dec. 8th, 2022

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Whitney Hernandez Keller, TX

Legal zoom is such a great company, they make everything so easy for you and their customer service is 5 stars every time!!

2 years ago

Reply from LegalZoom

Thank you so much, Whitney!

Dec. 8th, 2022

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Nick Kremenek Thousand Oaks, CA

Been overcharged for legal service I didn’t use. Paid for almost 18 months of a “business legal plan” but never used it. I was only able to get a few months refunded. Customer service was nice but this left a bitter taste in my mouth.

2 years ago

Reply from LegalZoom

Hi, Nick - we’d love to help resolve this for you, we'll have a member of our Executive Escalations Team take a look into what's happening with your order and contact you within one business day.

Dec. 8th, 2022

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Scott Oren Rockford, IL

Very professional and knowledgeable. Personnel are very pleasant. They are able to discuss and pinpoint your area of concern.

2 years ago

Reply from LegalZoom

Thank you so much, Scott, for sharing your experience.

Nov. 15th, 2022

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John Hana Midlothian, VA

I had a good experience with LegalZoom. The staff processed my order very quickly and was able to reach them when I needed.

2 years ago

Reply from LegalZoom

Thank you, John, for sharing your experience.

Nov. 14th, 2022

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Tyler Freeman Bedford, TX

She was patient and understanding and had great knowledge to resolve my issue, i hope i get her every time i call for questions. 10/10

2 years ago

Reply from LegalZoom

Thank you for sharing, Tyler.

Nov. 14th, 2022

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Tyler Gadonniex Washington, DC

I like the online portal and the how easy it is to get someone to speak to on the phone when you have a question or need help fixing something.

2 years ago

Reply from LegalZoom

Thank you for sharing, Tyler.

Nov. 14th, 2022

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Kia Hunter Philadelphia, PA

Legal zoom has been great. No real issues. They do their very best resolve any issues you may have. They are also very professional.

2 years ago

Reply from LegalZoom

Thank you, Kia, for sharing your experience.

Nov. 11th, 2022

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E K Phoenix, AZ

Theresa was an absolute DELIGHT to talk to. She was so helpful and explained everything to me. Because of her, I would recommend others to legalzoom!

2 years ago

Reply from LegalZoom

Thank you so much, E K for sharing.

Nov. 11th, 2022

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William Cullen Sarasota, FL

Our experience with LegalZoom was fast, easy and painfree. We received excellent help from Josh the represetative. Couldn't ask for more.

2 years ago

Reply from LegalZoom

We appreciate this feedback and we know Josh will also, thank you for sharing, William.

Nov. 11th, 2022

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Linda KING Shields Philadelphia, PA

Very quick, and efficiently done. I am grateful for the service and will consider using it aging in the future where needed!! Thanks so much!!

2 years ago

Reply from LegalZoom

And thank you, Linda for sharing.

Nov. 11th, 2022

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J. Dimitri Charleston, SC

I am a returning customer, so that should be viewed as the ultimate endorsement. Agent was exceptionally proficient and helpful.

2 years ago

Reply from LegalZoom

We appreciate you J., thanks for sharing.

Nov. 10th, 2022

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David Salazar Upland, CA

Quick and easy in getting my S-Corp setup going. Live support was professional and knowledgeable to help answer the questions I had.

2 years ago

Reply from LegalZoom

We're happy we could help, David and thank you for sharing.

Nov. 10th, 2022

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Eric Geisler Los Angeles, CA

Great customer service from the agent helping me. Very nice, informative, and cared about helping resolve my issue and answer any questions I had.

2 years ago

Reply from LegalZoom

We're delighted to hear that, Eric, thank you for sharing.

Nov. 10th, 2022