Name: LegalZoom
Rating: 2.5

star star_border star_border star_border star_border

Doreen Belz

Applied for LLC through legal zoom. Actually spoke to someone on the phone after completing online application as was concerned about the spelling of my name. People often spell my last name wrong. Well, after paying for the service I provided I get the documents with my middle name spelled wrong. Tersa, Who is named Tersa?! I spelled out Teresa twice to the woman on the phone. After calling LegalZoom regarding this they inform me they can only change some of the documents as the IRS will not speak to a third party. Understandable, but I paid for the convenience of not having to go through all that. Now I have to call the IRS. I'm expecting it not to be an easy fix in that I will be transferred from person to person. Would not recommend using LegalZoom as you may not get what you paid for. I didn't and I got and "I'm sorry" and "we can't."

4 years ago

star star_border star_border star_border star_border

Joe Katy, TX

Pretty disappointing that a lot of companies have 0 integrity and are slick. I used legal zoom to register an llc for me and I told them that I do not need them to be our registered agent, every one know you can be your own registered agent. I have had my card info changed since I have ever done business with them which is over a year ago and they have contacted me numerous time in the last few months and I told them I don't need their service. They just got 400 dollars from my acct and I still have no clue how they got my info, they must have gone to my financial institution and told them I have an automatic deduction. I never authorized them to get 1 dollar from me outside of me paying them to register our company. They know exactly what they are doing, slicksters

5 years ago

star star_border star_border star_border star_border

Ryan Curtright Centralia, WA

I used Legalzoom for filing a trademark. Basically once they file you cannot receive a refund, even if they screw up the application. Our trademark was denied and we now have an office action. When the trademark was submitted I did talk to someone from Legalzoom, however, I know now that you do not talk to lawyers, instead you are talking to legal aids from Legalzoom that advise you. Now that I have hired a law firm to help with the office action, which is costing us more money, they informed me, and I quote them "I would personally ask LegalZoom for your money back because it is 100% clear to me that the specimen you submitted with your trademark application is not an acceptable trademark specimen." So, had I talked to a real lawyer instead of Legalzoom, they would have recognized that the specimen submitted would not be acceptable, but Legalzoom is either incompetent at best, or at worst allow customers to fail applications (patent and trademark included) so that they can make more money on you when/if you use them to solve the problems caused by their incompetence upon filing. See how that works? They make no guarantees and you really don't talk to a lawyer when go over your trademark application. To add insult to injury, the well known trademark law firm we are using now costs the same, if not a little less, than using Legalzoom and I am so much happier working with them. They are 100% more professional and knowledgeable than anyone I ever talked to through Legalzoom. It is completely ridiculous that the legal aid did not know our specimen would not be accepted. Through dealing with the process I can now look the specimen we submitted and know that it would not meet the requirements for the trademark application. I will make another note that I did use Legalzoom to create our LLC, and while things did not happen quickly, we were successful and I have no complaints on the service. That being said, I will not use Legalzoom again. They are simply document pushers and not really legal advisers in any way! I wish I had read reviews before choosing to use their services!

6 years ago

star star_border star_border star_border star_border

Shirley Withrow

Attempted to reach customer service to inquire about an LLC corp which I believed was filed in the wrong state. The representative that took the phone order did not have adequate knowledge to the questions being asked before filing paperwork. Instead, it was all about "getting the sale completed". Legal Zoom talked a good game attempting to earn your business, but their customer service follow-up is less than poor. I've been trying to reach an individual now for over a week, and finally today demanded to speak with a supervisor. I was assured that information would be obtained, and I would receive a call back within hours, not days. To my surprise, I received some sort of email with a partially translated conversation from my original order, with complete sections deleted and/or not transcribed. No follow-up call, no anything. There is only one word to describe this organization, and it's unprofessional. I was assured that we would work together to resolve this problem. Well, I now must file my own paperwork in the proper state, and pay hundreds of dollars. Do yourself a favor.....do your homework before you consider using this company; phone your state organization, and file the paperwork yourself. At least if there is a mistake, you can claim ownership. Something Legal Zoom does not yet understand.

6 years ago

star star star star star_border

Rhona Leffler Olney, MD

Legal zoom is an affordable options for people who require legal assistance and don't want to pay high-priced lawyer fees. While you may still need a lawyer to finalize documents, its a good place to start...anywhere from starting a new company, to creating estate documents.

2 years ago Edited September 14, 2021

Reply from LegalZoom

We appreciate this, Rhona!

Dec. 29th, 2022

star star star star star_border

Kent Logan, UT

I used LegalZoom to find a template for a durable power of attorney document after my mother had a stroke. I was able to find one for free that was specific to my state and enabled us to make sure we were able to appropriately for her financial needs.

3 years ago

Reply from LegalZoom

Hi Kent, we're happy to hear that you had a positive experience. If there is anything else we can help you with, please don't hesitate to reach out.

Dec. 1st, 2020

star star star star star

Amy Baker Richmond Hill, GA

I have turned to Legal Zoom a number of times for legal education. Always find the answer and advise im looking for.

10 months ago

Reply from LegalZoom

We're delighted to hear this, Amy! Thank you so much for sharing your experience.

Jun. 22nd, 2023

star star_border star_border star_border star_border

T True Austin, TX

Absolutely a waste of time and money. I was having them set up a simply non profit. I answered the same question 4 times with the same TX address and they keep saying that address isn’t in TX. Yet I am standing in the building in TX. Please find someone better.

10 months ago

Reply from LegalZoom

We certainly apologize for falling short of your expectations. Please reach out to us by phone at (800) 773-0888, or by email at [email protected] if we can be of any support.

Jun. 22nd, 2023

star star star star star

Heather H Sanford, FL

LegalZoom provides valuable tools for researching and filing cases. Legal Zoom also provides great insight!

11 months ago

Reply from LegalZoom

This means a lot for us to hear, Heather! Thank you for taking the time to share.

Apr. 28th, 2023

star star_border star_border star_border star_border

BDodge San Jose, CA

I have been waiting since October 2022 for a simple DBA. Do not use these guys. Customer service I was put on hold for a screaming child, cant hear them, etc. Its so bad the gave me a partial refund and that was over 2 months ago and I still dont have my DBA that I was quoted 7-21 days and we are month 6! They have escalated 3 times and a follow up as promised as well

1 year ago

Reply from LegalZoom

Hi, there - thank you for reaching out and we’re sorry to hear about your recent experience. Our goal is to make every customer is happy with our products and service. We want to help find a solution as quickly as we can. Could you please provide us with your order info?

Apr. 13th, 2023

star star star star star

Ashley Hunhoff Concord, CA

McKenzie answered all my questions and stayed on the phone with me until I finished my order. Thank you McKenzie for al your help today!

1 year ago

Reply from LegalZoom

We look forward to sharing this wonderful feedback with McKenzie and the team, thank you, Ashley.

Dec. 20th, 2022

star star star star star

LiL Louie Alatorre

Thank you for the DBA processing and next getting my EIN number in a timely manner and for your professionalism please have a great day

1 year ago

Reply from LegalZoom

Thank you for sharing!

Dec. 20th, 2022

star star_border star_border star_border star_border

Jenn C

I would give zero stars if I could. I placed an order. LegalZoom kept that order on hold without contacting me or giving me a reason until I called in to check in. Appears there was an issue with a document and I asked for the order to be cancelled entirely because the delay was a detriment to my business. The representative confirmed the cancellation. Find out two weeks later that my card was charged anyways and LegalZoom refused to provide a refund.

1 year ago

Reply from LegalZoom

Hi, Jenn - we apologize as our goal is to ensure each customer has a positive experience. If we can be of any additional support, please call us at (800) 773-0888 or by email at [email protected]

Dec. 20th, 2022

star star star star star

Bea ThaTruth San Antonio, TX

A friend of mine told me this was the best site to use to get started and he was right. Was super easy to use the website.

1 year ago Edited December 16, 2022

Reply from LegalZoom

We're glad to hear this, Bea, thank you!

Dec. 20th, 2022

star star star star star

Jeanne Montoya

Great service totally professional provides, great customer service, I will totally ise them for other services too. Thx

1 year ago

Reply from LegalZoom

Thank you for sharing, Jeanne.

Dec. 14th, 2022

star star star star star

L Corprew New York, NY

I don’t know what I would do without LegalZoom. They have my back every step of the way and I really do appreciate them.

1 year ago

Reply from LegalZoom

We're glad we could be there for you, thank you for sharing.

Dec. 14th, 2022

star star star star star_border

Susan Simpson Denver, CO

Wow, Kiana was excellent in her support. She was very kind, helpful and clear. I'm so grateful that when I finally got through, I was connected to HER!!

1 year ago

Reply from LegalZoom

Thank you so much, Susan!

Dec. 15th, 2022

star star star star star

Nate Wilson Columbus, OH

Legalzoom and their staff make it easy and affordable to get off on the right foot. I recommend their service to anyone looking to open a business

1 year ago

Reply from LegalZoom

We appreciate your recommendation, Nate.

Dec. 15th, 2022

star star star star star

Mark Workman Cincinnati, OH

Very happy with how easy this process worked out. Second time I have used legal zoom for company matters. Both times were easy and succesfull.

1 year ago

Reply from LegalZoom

We thank you for taking the time to share your experience, Mark.

Dec. 12th, 2022

star star star star star_border

Sam Linstead Athol, MA

Legalzoom is a transparent and reliable service provider for LLCs. It's never cheap, but at least you can rest assured that your business is in the hands of professionals.

1 year ago

Reply from LegalZoom

Thank you for sharing, Sam and we wish you the best with your LLC.

Dec. 9th, 2022

star star star star star

Ed Wendholt Columbus, OH

I had one issue with my project, and with one short phone call the issue was resolved and I was on my way. Thanks, Allison.

1 year ago

Reply from LegalZoom

Thanks for sharing, Ed!

Dec. 9th, 2022

star star star star star

Vickie Lynne Epperson Cottage Grove, OR

As I am a new customer to LegalZoom, I am super impressed with their knowledge, professionalism, kindness and helpfulness.

1 year ago

Reply from LegalZoom

We appreciate this, Vickie, thank you for sharing.

Dec. 9th, 2022

star star star star star

Kristen Sheehan Charlotte, NC

Lashonna was very nice to deal with. She was kind and knowledgeable and was able to answer my questions quickly and effectively.

1 year ago

Reply from LegalZoom

Hi, Kristen - thank you for much for sharing your experience with Lashonna.

Dec. 9th, 2022

star star star star star

Gerad Stephens Pataskala, OH

Sheri and all of the representatives at LegalZoom have been very helpful and kind throughout all of my (3) business’ transactions/interactions.

1 year ago

Reply from LegalZoom

Thank you do much for sharing, Gerad!

Dec. 9th, 2022

star star star star star

Amy Garner Ooltewah, TN

Highly recommend this company. They have helped me with my business startup and legal documents. Always available when you need help.

1 year ago

Reply from LegalZoom

Thank you so much, Amy!

Dec. 9th, 2022

star star star star star

Allishea Ferguson Portland, OR

I am a brand-new customer. So far everything has been wonderful and timely. Here's to hoping the rest of the process is as great as the beginning.

1 year ago

Reply from LegalZoom

Thank you, Allishea!

Dec. 9th, 2022

star star star star star

Andrea Mitchell-Khan Redmond, WA

The experience that I have with LegalZoom you s always very pleasant and professional. I appreciate their customer service, knowledge and expertise.

1 year ago

Reply from LegalZoom

Thank you for taking the time to share your experience, Andrea.

Dec. 9th, 2022

star star star star star

James W Windsor Mill, MD

David, the rep who helped me was nice, thorough and efficient. It didn't take long for him to pinpoint the issue, and to resolve it.

1 year ago

Reply from LegalZoom

We appreciate you for sharing your experience, James.

Dec. 9th, 2022

star star star star star

John Smith Lake Elsinore, CA

I really liked the easyness of the entire process of developing my business plan. Would recommend it to anyone opening up a new business.

1 year ago

Reply from LegalZoom

We appreciate you for sharing, John, and we wish you the best with your small business.

Dec. 12th, 2022

star star star star star

Jeff Walden Dayton, OH

LegalZoom is amazing. Had an issue with my order, Things I did on my end incorrectly and they stepped and helped me fix it! Excellent!

1 year ago

Reply from LegalZoom

Thank you for sharing your experience, Jeff.

Dec. 12th, 2022

star star star star star

Michael Webb Lancaster, PA

Vanessa when above and beyond to correct my issue and most importantly here saved me time running around to get documents - sent them to me directly.

1 year ago

Reply from LegalZoom

Thank you for sharing your experience, Michael.

Dec. 12th, 2022

star star star star star

Robert Dickson San Antonio, TX

Easy to use and I spoke to a real person here in the U.S. that was courteous and treated me like a friend or family member.

1 year ago

Reply from LegalZoom

Thank you for being a part of LegalZoom family and for sharing your experience, Robert.

Dec. 9th, 2022

star star star star star

Susan Ochoa-Ruiz Del Valle, TX

I am very Grateful for LegalZoom. Everyone has always been kind, patient and Helpful. Helps me to be calmer in all my endeavors.

1 year ago

Reply from LegalZoom

Thank you, Susan!

Dec. 9th, 2022

star star star star star

Bob Weck Menifee, CA

The throwing us and knowledge that the representative had of the product and her ability to answer all of my questions in a succinct fashion.

1 year ago

Reply from LegalZoom

We're glad we could be there for you, Bob, and thank you for sharing.

Dec. 9th, 2022

star star star star star

Karen Baptiste , Lic. RE Salesperson Stony Point, NY

LegalZoom is the best! Want to start your own business, go to the best. LegalZoom, your one-stop shop for all your needs. Karen ~ NY

1 year ago

Reply from LegalZoom

We love to hear that, Karen, and thank you for sharing.

Dec. 9th, 2022

star star star star star

William Bowman Ashburn, VA

I have used Legal Zoom three times and everytime everyone is very knowledgeable , pleasant and answer questions quickly.

1 year ago

Reply from LegalZoom

Thank you, William!

Dec. 9th, 2022

star star star star star

Alexias Ferarolis Tampa, FL

Excellent customer service! Constance helped me fix a section of my nonprofit registration paperwork to continue getting it processed.

1 year ago

Reply from LegalZoom

We thank you, Alexias for taking the time to provide this feedback, we know Constance will appreciate this as well.

Dec. 8th, 2022

star star star star star

Nina Chadburn Mishawaka, IN

This was a very professional and knowledgeable experience.they we very friendly .would recommend Legal zoom to my friends.

1 year ago

Reply from LegalZoom

Thank you so much, Nina!

Dec. 8th, 2022

star star star star star

Fitness Enterprise LLC Kearny, NJ

Mario was such a great help, and he engaged in conversation which is very rare. I appreciate his timely help, and genuine care/concern about me.

1 year ago

Reply from LegalZoom

Thank you for sharing!

Dec. 8th, 2022

star star star star star

Whitney Hernandez Keller, TX

Legal zoom is such a great company, they make everything so easy for you and their customer service is 5 stars every time!!

1 year ago

Reply from LegalZoom

Thank you so much, Whitney!

Dec. 8th, 2022

star star star_border star_border star_border

Nick Kremenek Thousand Oaks, CA

Been overcharged for legal service I didn’t use. Paid for almost 18 months of a “business legal plan” but never used it. I was only able to get a few months refunded. Customer service was nice but this left a bitter taste in my mouth.

1 year ago

Reply from LegalZoom

Hi, Nick - we’d love to help resolve this for you, we'll have a member of our Executive Escalations Team take a look into what's happening with your order and contact you within one business day.

Dec. 8th, 2022

star star star star star

Scott Oren Rockford, IL

Very professional and knowledgeable. Personnel are very pleasant. They are able to discuss and pinpoint your area of concern.

1 year ago

Reply from LegalZoom

Thank you so much, Scott, for sharing your experience.

Nov. 15th, 2022

star star star star star

John Hana Midlothian, VA

I had a good experience with LegalZoom. The staff processed my order very quickly and was able to reach them when I needed.

1 year ago

Reply from LegalZoom

Thank you, John, for sharing your experience.

Nov. 14th, 2022

star star star star star

Tyler Freeman Bedford, TX

She was patient and understanding and had great knowledge to resolve my issue, i hope i get her every time i call for questions. 10/10

1 year ago

Reply from LegalZoom

Thank you for sharing, Tyler.

Nov. 14th, 2022

star star star star star

Tyler Gadonniex Washington, DC

I like the online portal and the how easy it is to get someone to speak to on the phone when you have a question or need help fixing something.

1 year ago

Reply from LegalZoom

Thank you for sharing, Tyler.

Nov. 14th, 2022

star star star star star

Kia Hunter Philadelphia, PA

Legal zoom has been great. No real issues. They do their very best resolve any issues you may have. They are also very professional.

1 year ago

Reply from LegalZoom

Thank you, Kia, for sharing your experience.

Nov. 11th, 2022

star star star star star

E K Phoenix, AZ

Theresa was an absolute DELIGHT to talk to. She was so helpful and explained everything to me. Because of her, I would recommend others to legalzoom!

1 year ago

Reply from LegalZoom

Thank you so much, E K for sharing.

Nov. 11th, 2022

star star star star star

William Cullen Sarasota, FL

Our experience with LegalZoom was fast, easy and painfree. We received excellent help from Josh the represetative. Couldn't ask for more.

1 year ago

Reply from LegalZoom

We appreciate this feedback and we know Josh will also, thank you for sharing, William.

Nov. 11th, 2022

star star star star star

Linda KING Shields Philadelphia, PA

Very quick, and efficiently done. I am grateful for the service and will consider using it aging in the future where needed!! Thanks so much!!

1 year ago

Reply from LegalZoom

And thank you, Linda for sharing.

Nov. 11th, 2022

star star star star star

J. Dimitri Charleston, SC

I am a returning customer, so that should be viewed as the ultimate endorsement. Agent was exceptionally proficient and helpful.

1 year ago

Reply from LegalZoom

We appreciate you J., thanks for sharing.

Nov. 10th, 2022