LegalZoom Logo

LegalZoom

star star star star star_half

6.3

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star_border star_border star_border star_border

Sharron Wilson Mission Viejo, CA

Wouldn't use them again. Ended up costing me more money to fix the work they did on incorporating than if I would have gone some place better to begin with. Ended up paying more taxes because of them too; late fees as their paperwork was not completed correctly and it affected my taxes due too. Really lame company. I would not advise using it.

7 years ago

star star_border star_border star_border star_border

Jennifer Gold Camp Hill, PA

Website advertises entity name checks prior to filing LLC papers, and advises that these take 10-15 minutes during business hours. 4 hours later, Customer Service says they haven't started those today, and it will likely be 24-48 hours. 3 days later, a followup phone call gets the news that they "forgot" to send me electronic results - the name is already used.

8 years ago

LegalZoom Logo

Reply from LegalZoom

Hi, Jennifer - If we can be of any additional support, please call us at (800) 773-0888 or by email at support@legalzoom.com.

Dec. 29th, 2022

star star_border star_border star_border star_border

Wade Steelman Oceanside, CA

Shockingly horrible. They claim they file documents with the State and I should receive documents from the State After 45 days I have received nothing and when I call Legal Zoom I'm told its my reasonability to call the State. After calling the State no documents have been filed. Also using their product reminder calendar, it gives reminders to file documents that have all ready been filed. The reminder the calendar links you to the product to pay for it even though you paid for the annual product 3 months ago.

8 years ago

LegalZoom Logo

Reply from LegalZoom

Hi, Wade - If we can be of any additional support, please call us at (800) 773-0888 or by email at support@legalzoom.com.

Dec. 29th, 2022

star star star star_border star_border

Greg Francis Saratoga Springs, UT

I used legalzoom to set up a will and power of attorney. The cost was reasonable, but you do get what you paid for. Not a ton of hand holding and best practice advise. We still have our will, but ended up cancelling our service as we did not find the ongoing use of an attorney, worthwile

3 years ago

LegalZoom Logo

Reply from LegalZoom

Hi Greg, we value your feedback and appreciate that you shared your experience with us. If there is anything additional that we can do for you, please do not hesitate to reach out to us.

Feb. 23rd, 2021

star star star star star

Amy Baker Richmond Hill, GA

I have turned to Legal Zoom a number of times for legal education. Always find the answer and advise im looking for.

1 year ago

LegalZoom Logo

Reply from LegalZoom

We're delighted to hear this, Amy! Thank you so much for sharing your experience.

Jun. 22nd, 2023

star star_border star_border star_border star_border

T True Austin, TX

Absolutely a waste of time and money. I was having them set up a simply non profit. I answered the same question 4 times with the same TX address and they keep saying that address isn’t in TX. Yet I am standing in the building in TX. Please find someone better.

1 year ago

LegalZoom Logo

Reply from LegalZoom

We certainly apologize for falling short of your expectations. Please reach out to us by phone at (800) 773-0888, or by email at socialmediaoutreach@legalzoom.com if we can be of any support.

Jun. 22nd, 2023

star star star star star

Heather H Sanford, FL

LegalZoom provides valuable tools for researching and filing cases. Legal Zoom also provides great insight!

1 year ago

LegalZoom Logo

Reply from LegalZoom

This means a lot for us to hear, Heather! Thank you for taking the time to share.

Apr. 28th, 2023

star star star star star

Whitney 1989 Birmingham, AL

My agent, Vanessa understood my problem and rectified immediately and was extremely kind and helpful

1 year ago

LegalZoom Logo

Reply from LegalZoom

Thank you so much for sharing, Whitney!

Dec. 20th, 2022

star star star star star

Elizabeth McCommon

Quick fast and had everything I needed all in one place with great rates aswell I'd definatly reccomend

1 year ago

LegalZoom Logo

Reply from LegalZoom

Thank you so much, Elizabeth, we pride ourselves on being a one-stop shop. 😊

Dec. 20th, 2022

star star star_border star_border star_border

Christian Peterson Jacksonville, FL

You need to know exactly what you want to do when filing forms otherwise all the requests to upcharge can lead you to buying unnecessary items. It seems like you need to be a legal expert to use this product.

1 year ago

LegalZoom Logo

Reply from LegalZoom

Hi, Christian - we appreciate your feedback on this, as we’re always looking to improve the way we communicate with our customers as well as our products/services. We’ll share your note with the team. Thanks again for taking the time to reach out.

Dec. 20th, 2022

star star star star star

Myrna Tengco Long Pond, PA

The agent is very courteous and know the step by step process how to register a business with the state and IRS.

1 year ago

LegalZoom Logo

Reply from LegalZoom

Thank you for sharing your experience, Myrna.

Dec. 20th, 2022

check_circle

Review Source

star star star star star

Andrea Weaver Claremore, OK

Very responsive and immediately helpful! My issue was resolved professionally and with much kindness! Thank you!

1 year ago

LegalZoom Logo

Reply from LegalZoom

And we thank you for the kind feedback, Andrea.

Dec. 14th, 2022

check_circle

Review Source

star star star star star

Ric Frank New York, NY

The agent was knowlegeable and stayed with me through the whole process making sure I was doing it right.

1 year ago

LegalZoom Logo

Reply from LegalZoom

Thank you for sharing, Ric.

Dec. 14th, 2022

star star star star star

Michael Walker Chicago, IL

I live filing with Legal Zoom! The Zoom is what I call them, because they handle their business AND Answers the Phone.

1 year ago

LegalZoom Logo

Reply from LegalZoom

We love it, Michael, and thank you for you being a part of the, "Zoom" family.

Dec. 15th, 2022

star star star star star

SIMONE BERDOE Old Harbour, 14

I was out the country and wanted my documents to open a checking account. Connisa made it happen expeditiously

1 year ago

LegalZoom Logo

Reply from LegalZoom

Thank you for sharing, Simone!

Dec. 15th, 2022

star star star star star

Kenneth Boyer II Saint Charles, MO

Alaina needs a raise, she was personable, easy to understand and solved my problem in 5 minutes. 15/10!

1 year ago

LegalZoom Logo

Reply from LegalZoom

Steller rating, we look forward to sharing this with Alaina and the team, thank you, Kenneth.

Dec. 15th, 2022

check_circle

Review Source

star star star star star

Diego Rodrigo Aguilar Palma Birmingham, AL

Good service Any problem Whit this company, They just need put people speak spanish They have a lot hispanish people

1 year ago

LegalZoom Logo

Reply from LegalZoom

Hi, Diego - we appreciate your feedback on this, as we’re always looking to improve the way we communicate with our customers as well as our products/services. We’ll share your note with the team. Thanks again for taking the time to reach out.

Dec. 15th, 2022

check_circle

Review Source

star star star star star

Drew Forni

Juliana was an excellent agent to help resolve my issue. She was thorough, friendly and professional. 5 stars. A+

1 year ago

LegalZoom Logo

Reply from LegalZoom

Thank you, Drew, we look forward to sharing this with Juliana.

Dec. 12th, 2022

check_circle

Review Source

star star_border star_border star_border star_border

David Redd Chicago, IL

Legal Zoom, cause my Annual Report to get a late charge, over , over and over and over AGAIN!!! Legal Zoom process my Annual Report and said! All set , we need nothing else!, turn around and same thing! I’m done with Zoom Zoom out of here!!

1 year ago

LegalZoom Logo

Reply from LegalZoom

Hi, David- thank you for reaching out, and we certainly apologize for the inconvenience here. We want to help find a solution as quickly as we can. We will have a member of our Executive Escalations Team reach out to you within one business day to address your concerns.

Dec. 12th, 2022

check_circle

Review Source

star star star star star

Laith Sinawi

Adam answered my questions regarding grantor vs trustee related to a living trust. Great custom support. Thanks!

1 year ago

LegalZoom Logo

Reply from LegalZoom

We're happy we could help, thank you for sharing, Laith.

Dec. 9th, 2022

check_circle

Review Source

star star star star star

J Luca Marietta, GA

Always able to take care of my current needs in a quick cost effective manner. I would definitely recommend them.

1 year ago

LegalZoom Logo

Reply from LegalZoom

Thank you so much, J.!

Dec. 9th, 2022

check_circle

Review Source

star star star star star

Pam Breen Atlanta, GA

I handle all of our LLC business with LegalZoom. Their team is so very supportive, patient, and informed

1 year ago

LegalZoom Logo

Reply from LegalZoom

Thank you for continuing to place your trust in us, Pam, as well as for sharing your experience.

Dec. 9th, 2022

check_circle

Review Source

star star star star star

Carlos Cortez Chula Vista, CA

Great company to start all your business legal info and other great services, very reasonable prices

1 year ago

LegalZoom Logo

Reply from LegalZoom

Thank you, Carlos!

Dec. 9th, 2022

check_circle

Review Source

star star star star star

Anthony Caban New York, NY

Agents went out of their way to explain and make sure all my needs were taken care of. Thank you a million

1 year ago

LegalZoom Logo

Reply from LegalZoom

Thank you for sharing, Anthony!

Dec. 9th, 2022

check_circle

Review Source

star star star star star

Dave Dallmann Tampa, FL

Agents are easy to get a hold of. No long waits. Prompt and professional service. Great experience every time we call.

1 year ago

LegalZoom Logo

Reply from LegalZoom

Thank you for sharing, Dave!

Dec. 9th, 2022

check_circle

Review Source

star star star star star

Andrea Jennings Montclair, NJ

Kathy was an amazing rep. She was patient, friendly and helped me understand everything I needed to.

1 year ago

LegalZoom Logo

Reply from LegalZoom

Thank you so much for sharing, Andrea!

Dec. 9th, 2022

check_circle

Review Source

star star star star star

Thein Soe Win Rowland Heights, CA

Superb customer service for folks who don’t have any idea about legal matters. Highly recommended.

1 year ago

LegalZoom Logo

Reply from LegalZoom

Thank you so much!

Dec. 9th, 2022

check_circle

Review Source

star star star star star

usmarine909 Queens, NY

Super easy to file my LLC and when there was a minor typo, they helped correct it very quickly and easily.

1 year ago

LegalZoom Logo

Reply from LegalZoom

Thank you for sharing!

Dec. 9th, 2022

check_circle

Review Source

star star star star star

Mark Wideman Washington, DC

The representative I spoke with, Tim, was quick to advise and resolve the issue I called about. Very impressed.

1 year ago

LegalZoom Logo

Reply from LegalZoom

Thank you for the feedback, Mark, and we look forward to sharing this with Tim and the team.

Dec. 12th, 2022

star star_border star_border star_border star_border

Ron B Wasilla, AK

Stay away from Legal Zoom....Have an on going business and just wanted to add an LLC...15 telephone calls to various so called representatives....could not answer questions....was told to obtain an attorney....seriously. stay from this outfit....R Baxter,,,,Alaska

1 year ago

LegalZoom Logo

Reply from LegalZoom

Hi, Ron - we're concerned with your comments as our goal is to ensure each customer has a positive experience. We will have a member of our Executive Escalations Team reach out to you within one business day to address your concerns.

Dec. 12th, 2022

check_circle

Review Source

star star star star star

Naomi Cardoza Beech Bluff, TN

Professionalism, knowledge and ability to solve any issues! Venessa exceeded all of my expectations.

1 year ago

LegalZoom Logo

Reply from LegalZoom

Thank you, Naomi!

Dec. 9th, 2022

check_circle

Review Source

star star star star star

Villa's Pet Care Miami, FL

Breena was so kind and knowledgable. She was efficient and quick to solve my problem. Made my morning so much easier!

1 year ago

LegalZoom Logo

Reply from LegalZoom

Thank you for sharing!

Dec. 9th, 2022

check_circle

Review Source

star star star star star

Greg Adamo Medford, NY

Above and beyond customer service - Bravo Clemencia! Please give this customer service agent a promotion!

1 year ago

LegalZoom Logo

Reply from LegalZoom

We look forward to sharing this with Clemencia and the team, thank you, Greg!

Dec. 9th, 2022

check_circle

Review Source

star star star star star

Gail Kessler Forest, VA

This is a perfect site for quick and simple instructions without having to find an attorney in our vicinity.

1 year ago

LegalZoom Logo

Reply from LegalZoom

Thank you for sharing, Gail!

Dec. 9th, 2022

star star star star star

Bob Markland Florence, AZ

I just like everything about Legal Zoom and about your customer service person. Mia was wonderful! Are you

1 year ago

LegalZoom Logo

Reply from LegalZoom

Thank you so much for sharing, Bob!

Dec. 9th, 2022

check_circle

Review Source

star star star star star

Loran Kelley Carson City, NV

Service is invaluable to busy entrepreneurs and they support their clients very well. I always use them.

1 year ago

LegalZoom Logo

Reply from LegalZoom

We appreciate you for sharing, Loran, thank you!

Dec. 9th, 2022

star star star star star

Mari Handley

Everyone is kind and knowledgeable about the product. It has been extremely easy to do and get everything done

1 year ago

LegalZoom Logo

Reply from LegalZoom

Thank you so much, Mari!

Dec. 9th, 2022

check_circle

Review Source

star star star star star

Kanakia Feagins Baltimore, MD

It's been a great experience working with LegalZoom. There ability to quickly answer questions makes tasks much easier.

1 year ago

LegalZoom Logo

Reply from LegalZoom

We love to hear this, Kanakia, thanks for sharing!

Dec. 9th, 2022

star star star star star

Awwad Yasin Los Angeles, CA

Briana is great and I’m sure if they have one Briana they have more Briana’s almost as great ✌️

1 year ago

LegalZoom Logo

Reply from LegalZoom

We thank you, Awwad and we're happy to share this with Breunna and the team!

Dec. 8th, 2022

check_circle

Review Source

star star star star star

Frank Jones Houston, TX

Very good the agent that helped me her name was Paula. She was very respectful kind and professional.

1 year ago

LegalZoom Logo

Reply from LegalZoom

Thank you for sharing, Frank!

Dec. 8th, 2022

check_circle

Review Source

star star star star_border star_border

Alexander Kelts Washington, DC

I choose to pay over three months and you guys are hitting me with random email saying I need to pay this at money right up front. Not OK. Change your two step verification

1 year ago

LegalZoom Logo

Reply from LegalZoom

Hi, Alexander - we apologize if the costs were unclear, if we can be of any additional support, please call us at (800) 773-0888 or by email at support@legalzoom.com.

Dec. 8th, 2022

check_circle

Review Source

star star star star star

Sam Ho San Jose, CA

LegalZoom has been a great service since the beginning. Staff members are courteous, knowledgeable, and professional.

1 year ago

LegalZoom Logo

Reply from LegalZoom

We appreciate this Sam, thank you!

Dec. 8th, 2022

check_circle

Review Source

star star star star star

Dakota Caraway Dallas, TX

I enjoyed calling for once, and was helped by someone who was both professional and patient with my order.

2 years ago

LegalZoom Logo

Reply from LegalZoom

Thank you for sharing, Dakota.

Nov. 17th, 2022

check_circle

Review Source

star star star star star

Robert L San Marcos, CA

Nice experience for filling out last will and testament. Very simple. Wish I would have done it years ago.

2 years ago

LegalZoom Logo

Reply from LegalZoom

Thank you for sharing, Robert.

Nov. 17th, 2022

check_circle

Review Source

star star star star star

Michele Blake Apex, NC

The legal zoom cs reps are great. They are knowledgeable and professional. I appreciate this so much.

2 years ago

LegalZoom Logo

Reply from LegalZoom

And we appreciate this wonderful feedback, thanks for sharing, Michele.

Nov. 16th, 2022

check_circle

Review Source

star star star star star

Steve Pellegrini Sarasota, FL

They’re very professional on how they put documents together and customer set is excellent in following up.

2 years ago

LegalZoom Logo

Reply from LegalZoom

We appreciate this feedback, Steve.

Nov. 15th, 2022

check_circle

Review Source

star star star star star

Lisa Sharp Riverside, CA

Customer service agent Richard helped me fill out living trust. Talked me through the whole process. He made my day!

2 years ago

LegalZoom Logo

Reply from LegalZoom

We look forward to sharing this with Richard and the team. Thank you for the lovely feedback, Lisa.

Nov. 8th, 2022

check_circle

Review Source

star star star star star_border

Niehema Yasharahla Los Angeles, CA

Received an email that was confusing. Called in amd the agent was able to explain and resolve the issue in a timely matter and was professional!

2 years ago

LegalZoom Logo

Reply from LegalZoom

Thank you for sharing, Niehema.

Nov. 8th, 2022

check_circle

Review Source

star star star star star

Bryan Martins Boston, MA

Prices is easy with extremely helpful agents for even you need more assistance. Highly recommend their services

2 years ago

LegalZoom Logo

Reply from LegalZoom

This is wonderful, Bryan, and thank you for sharing.

Nov. 7th, 2022

check_circle

Review Source

star star star star star

Vincent Morris III Euless, TX

Thank you! I appreciate the quick call back and the accurate way I should be filing! Thank you once again!

2 years ago

LegalZoom Logo

Reply from LegalZoom

We're hear for you when you need us, thank you for sharing, Vincent.

Nov. 7th, 2022