Name: LegalZoom
Rating: 4.6

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Don Siiter Yorba Linda, CA

Very prompt and extremely service. Willing to spend as much tine with me as needed; will continue using Legal Zoom oh future projects.

6 years ago

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Mike T Greensboro, NC

It seems their goal is to up sell you on services you don't need and then make it extremely difficult to cancel those services. I've been trying to cancel them as my 'Registered Agent' for months now, I keep getting the run around saying they're going to do it then find out it's not done. I may have to get my credit card company to do a back charge since LegalZoom seems incapable of making this simple change for me, yet unsurprisingly they don't have any problems billing me $500/yr for the service they are incapable of cancelling.

7 years ago

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Tammye Schillinger Riverside, CA

OMG! I wish I would have known that legalzoom was a scam business. I paid $948 for the Express Gold package to start my non-profit. I haven’t received one thing from them. I have sent emails to them and I receive one response stating that I could not be refunded. All other emails have gone unanswered. They will not pick up the phone or return your calls. STAY AWAY FROM LEGALZOOM. THEY WILL TAKE YOUR MONEY AND PROVIDE NO DOCUMENTS. YOU WILL RECEIVE ZERO SERVICE!

7 years ago

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Sharron Wilson Mission Viejo, CA

Wouldn't use them again. Ended up costing me more money to fix the work they did on incorporating than if I would have gone some place better to begin with. Ended up paying more taxes because of them too; late fees as their paperwork was not completed correctly and it affected my taxes due too. Really lame company. I would not advise using it.

9 years ago

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Jennifer Gold Camp Hill, PA

Website advertises entity name checks prior to filing LLC papers, and advises that these take 10-15 minutes during business hours. 4 hours later, Customer Service says they haven't started those today, and it will likely be 24-48 hours. 3 days later, a followup phone call gets the news that they "forgot" to send me electronic results - the name is already used.

10 years ago

Reply from LegalZoom

Hi, Jennifer - If we can be of any additional support, please call us at (800) 773-0888 or by email at support@legalzoom.com.

Dec. 29th, 2022

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Wade Steelman Oceanside, CA

Shockingly horrible. They claim they file documents with the State and I should receive documents from the State After 45 days I have received nothing and when I call Legal Zoom I'm told its my reasonability to call the State. After calling the State no documents have been filed. Also using their product reminder calendar, it gives reminders to file documents that have all ready been filed. The reminder the calendar links you to the product to pay for it even though you paid for the annual product 3 months ago.

10 years ago

Reply from LegalZoom

Hi, Wade - If we can be of any additional support, please call us at (800) 773-0888 or by email at support@legalzoom.com.

Dec. 29th, 2022

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Greg Francis Saratoga Springs, UT

I used legalzoom to set up a will and power of attorney. The cost was reasonable, but you do get what you paid for. Not a ton of hand holding and best practice advise. We still have our will, but ended up cancelling our service as we did not find the ongoing use of an attorney, worthwile

5 years ago

Reply from LegalZoom

Hi Greg, we value your feedback and appreciate that you shared your experience with us. If there is anything additional that we can do for you, please do not hesitate to reach out to us.

Feb. 23rd, 2021

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Annie Hickey

I've only ever used their forms online. But I found them quite helpful. And they pretty much have a form for everything.

2 years ago

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Amy Baker Richmond Hill, GA

I have turned to Legal Zoom a number of times for legal education. Always find the answer and advise im looking for.

3 years ago

Reply from LegalZoom

We're delighted to hear this, Amy! Thank you so much for sharing your experience.

Jun. 22nd, 2023

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T True Austin, TX

Absolutely a waste of time and money. I was having them set up a simply non profit. I answered the same question 4 times with the same TX address and they keep saying that address isn’t in TX. Yet I am standing in the building in TX. Please find someone better.

3 years ago

Reply from LegalZoom

We certainly apologize for falling short of your expectations. Please reach out to us by phone at (800) 773-0888, or by email at socialmediaoutreach@legalzoom.com if we can be of any support.

Jun. 22nd, 2023

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Heather H Sanford, FL

LegalZoom provides valuable tools for researching and filing cases. Legal Zoom also provides great insight!

3 years ago

Reply from LegalZoom

This means a lot for us to hear, Heather! Thank you for taking the time to share.

Apr. 28th, 2023

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Whitney 1989 Birmingham, AL

My agent, Vanessa understood my problem and rectified immediately and was extremely kind and helpful

3 years ago

Reply from LegalZoom

Thank you so much for sharing, Whitney!

Dec. 20th, 2022

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Elizabeth McCommon

Quick fast and had everything I needed all in one place with great rates aswell I'd definatly reccomend

3 years ago

Reply from LegalZoom

Thank you so much, Elizabeth, we pride ourselves on being a one-stop shop. 😊

Dec. 20th, 2022

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Christian Peterson Jacksonville, FL

You need to know exactly what you want to do when filing forms otherwise all the requests to upcharge can lead you to buying unnecessary items. It seems like you need to be a legal expert to use this product.

3 years ago

Reply from LegalZoom

Hi, Christian - we appreciate your feedback on this, as we’re always looking to improve the way we communicate with our customers as well as our products/services. We’ll share your note with the team. Thanks again for taking the time to reach out.

Dec. 20th, 2022

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Myrna Tengco Long Pond, PA

The agent is very courteous and know the step by step process how to register a business with the state and IRS.

3 years ago

Reply from LegalZoom

Thank you for sharing your experience, Myrna.

Dec. 20th, 2022

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Andrea Weaver Claremore, OK

Very responsive and immediately helpful! My issue was resolved professionally and with much kindness! Thank you!

3 years ago

Reply from LegalZoom

And we thank you for the kind feedback, Andrea.

Dec. 14th, 2022

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Ric Frank New York, NY

The agent was knowlegeable and stayed with me through the whole process making sure I was doing it right.

3 years ago

Reply from LegalZoom

Thank you for sharing, Ric.

Dec. 14th, 2022

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Michael Walker Chicago, IL

I live filing with Legal Zoom! The Zoom is what I call them, because they handle their business AND Answers the Phone.

3 years ago

Reply from LegalZoom

We love it, Michael, and thank you for you being a part of the, "Zoom" family.

Dec. 15th, 2022

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SIMONE BERDOE Old Harbour, 14

I was out the country and wanted my documents to open a checking account. Connisa made it happen expeditiously

3 years ago

Reply from LegalZoom

Thank you for sharing, Simone!

Dec. 15th, 2022

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Kenneth Boyer II Saint Charles, MO

Alaina needs a raise, she was personable, easy to understand and solved my problem in 5 minutes. 15/10!

3 years ago

Reply from LegalZoom

Steller rating, we look forward to sharing this with Alaina and the team, thank you, Kenneth.

Dec. 15th, 2022

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Diego Rodrigo Aguilar Palma Birmingham, AL

Good service Any problem Whit this company, They just need put people speak spanish They have a lot hispanish people

3 years ago

Reply from LegalZoom

Hi, Diego - we appreciate your feedback on this, as we’re always looking to improve the way we communicate with our customers as well as our products/services. We’ll share your note with the team. Thanks again for taking the time to reach out.

Dec. 15th, 2022

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Drew Forni

Juliana was an excellent agent to help resolve my issue. She was thorough, friendly and professional. 5 stars. A+

3 years ago

Reply from LegalZoom

Thank you, Drew, we look forward to sharing this with Juliana.

Dec. 12th, 2022

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David Redd Chicago, IL

Legal Zoom, cause my Annual Report to get a late charge, over , over and over and over AGAIN!!! Legal Zoom process my Annual Report and said! All set , we need nothing else!, turn around and same thing! I’m done with Zoom Zoom out of here!!

3 years ago

Reply from LegalZoom

Hi, David- thank you for reaching out, and we certainly apologize for the inconvenience here. We want to help find a solution as quickly as we can. We will have a member of our Executive Escalations Team reach out to you within one business day to address your concerns.

Dec. 12th, 2022

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Laith Sinawi

Adam answered my questions regarding grantor vs trustee related to a living trust. Great custom support. Thanks!

3 years ago

Reply from LegalZoom

We're happy we could help, thank you for sharing, Laith.

Dec. 9th, 2022

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J Luca Marietta, GA

Always able to take care of my current needs in a quick cost effective manner. I would definitely recommend them.

3 years ago

Reply from LegalZoom

Thank you so much, J.!

Dec. 9th, 2022

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Pam Breen Atlanta, GA

I handle all of our LLC business with LegalZoom. Their team is so very supportive, patient, and informed

3 years ago

Reply from LegalZoom

Thank you for continuing to place your trust in us, Pam, as well as for sharing your experience.

Dec. 9th, 2022

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Carlos Cortez Chula Vista, CA

Great company to start all your business legal info and other great services, very reasonable prices

3 years ago

Reply from LegalZoom

Thank you, Carlos!

Dec. 9th, 2022

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Anthony Caban New York, NY

Agents went out of their way to explain and make sure all my needs were taken care of. Thank you a million

3 years ago

Reply from LegalZoom

Thank you for sharing, Anthony!

Dec. 9th, 2022

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Dave Dallmann Tampa, FL

Agents are easy to get a hold of. No long waits. Prompt and professional service. Great experience every time we call.

3 years ago

Reply from LegalZoom

Thank you for sharing, Dave!

Dec. 9th, 2022

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Andrea Jennings Montclair, NJ

Kathy was an amazing rep. She was patient, friendly and helped me understand everything I needed to.

3 years ago

Reply from LegalZoom

Thank you so much for sharing, Andrea!

Dec. 9th, 2022

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Thein Soe Win Rowland Heights, CA

Superb customer service for folks who don’t have any idea about legal matters. Highly recommended.

3 years ago

Reply from LegalZoom

Thank you so much!

Dec. 9th, 2022

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usmarine909 Queens, NY

Super easy to file my LLC and when there was a minor typo, they helped correct it very quickly and easily.

3 years ago

Reply from LegalZoom

Thank you for sharing!

Dec. 9th, 2022

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Mark Wideman Washington, DC

The representative I spoke with, Tim, was quick to advise and resolve the issue I called about. Very impressed.

3 years ago

Reply from LegalZoom

Thank you for the feedback, Mark, and we look forward to sharing this with Tim and the team.

Dec. 12th, 2022

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Ron B Wasilla, AK

Stay away from Legal Zoom....Have an on going business and just wanted to add an LLC...15 telephone calls to various so called representatives....could not answer questions....was told to obtain an attorney....seriously. stay from this outfit....R Baxter,,,,Alaska

3 years ago

Reply from LegalZoom

Hi, Ron - we're concerned with your comments as our goal is to ensure each customer has a positive experience. We will have a member of our Executive Escalations Team reach out to you within one business day to address your concerns.

Dec. 12th, 2022

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Naomi Cardoza Beech Bluff, TN

Professionalism, knowledge and ability to solve any issues! Venessa exceeded all of my expectations.

3 years ago

Reply from LegalZoom

Thank you, Naomi!

Dec. 9th, 2022

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Villa's Pet Care Miami, FL

Breena was so kind and knowledgable. She was efficient and quick to solve my problem. Made my morning so much easier!

3 years ago

Reply from LegalZoom

Thank you for sharing!

Dec. 9th, 2022

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Greg Adamo Medford, NY

Above and beyond customer service - Bravo Clemencia! Please give this customer service agent a promotion!

3 years ago

Reply from LegalZoom

We look forward to sharing this with Clemencia and the team, thank you, Greg!

Dec. 9th, 2022

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Gail Kessler Forest, VA

This is a perfect site for quick and simple instructions without having to find an attorney in our vicinity.

3 years ago

Reply from LegalZoom

Thank you for sharing, Gail!

Dec. 9th, 2022

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Bob Markland Florence, AZ

I just like everything about Legal Zoom and about your customer service person. Mia was wonderful! Are you

3 years ago

Reply from LegalZoom

Thank you so much for sharing, Bob!

Dec. 9th, 2022

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Loran Kelley Carson City, NV

Service is invaluable to busy entrepreneurs and they support their clients very well. I always use them.

3 years ago

Reply from LegalZoom

We appreciate you for sharing, Loran, thank you!

Dec. 9th, 2022

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Mari Handley

Everyone is kind and knowledgeable about the product. It has been extremely easy to do and get everything done

3 years ago

Reply from LegalZoom

Thank you so much, Mari!

Dec. 9th, 2022

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Kanakia Feagins Baltimore, MD

It's been a great experience working with LegalZoom. There ability to quickly answer questions makes tasks much easier.

3 years ago

Reply from LegalZoom

We love to hear this, Kanakia, thanks for sharing!

Dec. 9th, 2022

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Awwad Yasin Los Angeles, CA

Briana is great and I’m sure if they have one Briana they have more Briana’s almost as great ✌️

3 years ago

Reply from LegalZoom

We thank you, Awwad and we're happy to share this with Breunna and the team!

Dec. 8th, 2022

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Frank Jones Houston, TX

Very good the agent that helped me her name was Paula. She was very respectful kind and professional.

3 years ago

Reply from LegalZoom

Thank you for sharing, Frank!

Dec. 8th, 2022

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Alexander Kelts Washington, DC

I choose to pay over three months and you guys are hitting me with random email saying I need to pay this at money right up front. Not OK. Change your two step verification

3 years ago

Reply from LegalZoom

Hi, Alexander - we apologize if the costs were unclear, if we can be of any additional support, please call us at (800) 773-0888 or by email at support@legalzoom.com.

Dec. 8th, 2022

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Sam Ho San Jose, CA

LegalZoom has been a great service since the beginning. Staff members are courteous, knowledgeable, and professional.

3 years ago

Reply from LegalZoom

We appreciate this Sam, thank you!

Dec. 8th, 2022

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Dakota Caraway Dallas, TX

I enjoyed calling for once, and was helped by someone who was both professional and patient with my order.

3 years ago

Reply from LegalZoom

Thank you for sharing, Dakota.

Nov. 17th, 2022

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Robert L San Marcos, CA

Nice experience for filling out last will and testament. Very simple. Wish I would have done it years ago.

3 years ago

Reply from LegalZoom

Thank you for sharing, Robert.

Nov. 17th, 2022

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Michele Blake Apex, NC

The legal zoom cs reps are great. They are knowledgeable and professional. I appreciate this so much.

3 years ago

Reply from LegalZoom

And we appreciate this wonderful feedback, thanks for sharing, Michele.

Nov. 16th, 2022

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Steve Pellegrini Sarasota, FL

They’re very professional on how they put documents together and customer set is excellent in following up.

3 years ago

Reply from LegalZoom

We appreciate this feedback, Steve.

Nov. 15th, 2022