Name: LegalZoom
Rating: 4.6

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Danny Desiderio Marietta, GA

I love that I can focus on the creative aspect of the business with peace of mind. Legal Zoom helps me stay on top of the annual filings and makes my life easier. All the staff on call are the best when it comes to customer service. I personally thought the price of the registered agent was too high; that's my only critique.

2 years ago

Reply from LegalZoom

Thank you, Danny, for taking the time to share your experience.

Nov. 10th, 2022

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Alex West Bloomfield, MI

So far it’s been great! Vanessa with the customer service was amazing and helped with everything. Making sure I understood the information and what it meant for me and my company!

2 years ago

Reply from LegalZoom

Thank you so much, Alex for sharing your experience.

Nov. 10th, 2022

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Tim Groh Wilmington, OH

Everything I needed to do was very easy and convenient. I ended up doing the process backwards to file my business with the state and made a mess. Just a few forms and everything worked out

2 years ago

Reply from LegalZoom

We're here for you when you need us, Tim, and thank you for sharing.

Nov. 10th, 2022

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Dennis Hackett Cleveland, OH

i like the fact that the company responds to emails fast. every phone call i make to a rep they are always helpful and the fact that Legal Zoon always offers any and all products you may need for succcess

2 years ago

Reply from LegalZoom

We pride ourselves on providing that level of support and we're happy that this reflects in your experience with us. Thanks for sharing, Dennis.

Nov. 7th, 2022

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Natasha Miller Quito, P

The agent that I spoke to was patient, efficient, polite, great communication skills, knowledgeable, helpful and overall great. I've also had great customer service from all Legalzoom agents I've dealt with.

2 years ago

Reply from LegalZoom

We love this feedback, thank you for taking the time to share, Natasha.

Nov. 7th, 2022

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Michael Coleman Rocklin, CA

Kaylee was a great help to me and what I was aiming to accomplish. She helped me work through what I couldn't figure out on my own, and was pleasant and patient the whole way through. Thanks Kaylee

2 years ago

Reply from LegalZoom

Thank you for taking the time to provide this wonderful feedback, Michael and we look forward to sharing this with Kayley and the team.

Nov. 4th, 2022

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Jessica Pedraza Los Angeles, CA

I called legal zoom because my DBA was on hold. I was talking to an agent within 5 minutes and the agent explained the issue and what I needed to remove the hold on my application. Very nice and professional attitude.

2 years ago

Reply from LegalZoom

Thank you for sharing your experience, Jessica.

Nov. 4th, 2022

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Thomas Bircumshaw Murrieta, CA

As far as I can tell, they are the best Non-Legal, Legal company around. I have bought more than one corporation from them in years past. If I need a new corporation, LegalZoom is where I go!

2 years ago

Reply from LegalZoom

We appreciate you for sharing, Thomas, thank you.

Nov. 4th, 2022

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Shantiadajah

The agent I spoke with today was amazing! She was very attentive, knowledgeable and friendly! I was skeptical about using legal zoom but she helped me to fully trust that I am in great hands. Thank you!

2 years ago

Reply from LegalZoom

We love to hear that you felt you were in good hands, Shantiadajah, and thank you for sharing.

Nov. 3rd, 2022

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joandrea washington Memphis, TN

Had an issue with my online account…I made a mistake and paid for something I didn’t need…Kayla was soooo helpful, she explained everything to me & rufunded my money the same day!!

2 years ago

Reply from LegalZoom

Thank you for sharing your experience, Joandrea.

Nov. 3rd, 2022

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Chuck Rich Riverside, CA

I have used LegalZoom three times over the years. The first two times I received great service. This most recent time has left me with an order that has sat for two months awaiting information. The problem is that LegalZoom never contacted me to let me know they needed the information! Clearly they have my email address as they sent an acknowledgement of my order and other marketing information.

2 years ago

Reply from LegalZoom

Hi, Chuck - we apologize for any delays in the processing of your order. If we can be of any additional support, please send us a private message with your order number and we’ll look into this right away.

Nov. 3rd, 2022

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Lauren Taylor Austin, TX

The customer agents are always very nice, but the website and the tech are extremely outdated and not user-friendly for solving problems quickly. A chatbot would be helpful as well. I have spent several calls and emails trying to do a quick dissolution, which ends up costing more money and time.

2 years ago

Reply from LegalZoom

Thank you so much for sharing your experience, Lauren.

Nov. 2nd, 2022

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Krystalyn Rourke Lancaster, CA

LegalZoom is a great way to start your business. They provided everything I needed. I do wish though that they had better instructions as far as how the process is going to work. So I know how to proceed to the next step.

2 years ago

Reply from LegalZoom

Thank you, Krystalyn and we wish you the best with your small business.

Nov. 2nd, 2022

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Erica Hardy Killeen, TX

Maria helped me with my concern. She was so helpful, and pleasant. She saw me as a person and wasn’t doing her job like a soulless robot like most people post Covid. It was so refreshing to not only get my issue resolved but to build a connection with a fellow human being

2 years ago

Reply from LegalZoom

Thank you so much for taking the time to share, Erica.

Oct. 31st, 2022

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MrNesby

They always know exactly what they’re talking about. Setting a professional status bar high. Never any problems always ready to help most times I’m under10 mins. I’d give them 100 ⭐️’s

2 years ago

Reply from LegalZoom

We appreciate this, MrNesby!

Oct. 31st, 2022

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Denzie Green Irvine, CA

My experience was amazing, l love the fact that the process went really fast, but what l don’t like no communication, and no contact, make sure to call them on a regular basic and you will be fine

2 years ago

Reply from LegalZoom

We love it, Denzie, and thank you for sharing.

Oct. 31st, 2022

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Space Hills

Work with Katlin, she is the bomb and she really knows Legal Zoom products and services very well. Which in turn, helped me a lot to determine which business structure to go with.

2 years ago

Reply from LegalZoom

We thank you for sharing your experience.

Oct. 25th, 2022

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AnnMarie Grace Louisville, KY

I am truly pleased with LegalZoom. It's an affordable way to take care of all of the legal issues involved in our small business. They help to keep us compliant and make things so simple!

2 years ago

Reply from LegalZoom

This is much appreciated, AnnMarie!

Oct. 24th, 2022

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Andrew Krance Wesley Chapel, FL

Some people say you get what you pay for. So far, in spite of those sarcastic tones which are meant to steer one in a more expensive direction, all appears very straight forward. I hope this continues to be this way.

2 years ago

Reply from LegalZoom

Thank you for sharing, Andrew.

Oct. 24th, 2022

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Athena Chow Dublin, CA

Customer support on the virtual side was a bit slow. but calling in and talking to an agent to help resolve an issue over paperwork was much more effective. Overall I appreciated the professionalism and look forward to continuing LegalZoom with ease!

2 years ago

Reply from LegalZoom

Thank you for sharing, Athena.

Oct. 21st, 2022

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Trevor Atkins New York, NY

In 40+ years of life....this was the first time that a service/agent actually called me back when we were disconnected so that he could continue to assist with the issue. Top notch service!

2 years ago

Reply from LegalZoom

Thank you so much Trevor for sharing your experience.

Oct. 21st, 2022

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Chris Yanez El Paso, TX

Great experience very professional and provide good information and answer any questions you have and if they don’t know an answer to your questions they go out of their way to find that information out for you.

2 years ago

Reply from LegalZoom

Thank you for sharing your experience, Chris.

Oct. 19th, 2022

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Mrs. Latoya A Hoosang Lehigh Acres, FL

Melissa had great knowledge and the experience to assist me. She went above and beyond to make sure I was happy. At the end of my call I was satisfied. Great job Melissa from customer service!

2 years ago

Reply from LegalZoom

We appreciate this feedback and we're happy to share this with Melissa, thank you!

Oct. 13th, 2022

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Mark W Burgett San Diego, CA

LegalZoom has been very helpful in setting up my Family Trust and Corporation legal documents. They also provide excellent followup and support services. I highly recommend LegalZoom!

2 years ago

Reply from LegalZoom

Thank you for continuing to place your trust in us, we really appreciate it Mark.

Oct. 13th, 2022

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Iftikhar Malik Oshkosh, WI

David’s professionalism, knowledge and genuinely desire to help really impressed me. Was a great experience. You rarely have this level of care now a days. Thank you David.

2 years ago

Reply from LegalZoom

We definitely appreciate this Iftikhar. We look forward to sharing this with David and the team, thank you!

Oct. 12th, 2022

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Andrew Martinez (Hitman Two One) Oakland, CA

She was very helpful explaining and telling me about common problems while assisting me in filing an alternative name. She knew how to help and didn’t mind pausing the conversation while I had to handle things at work

2 years ago

Reply from LegalZoom

Hi Andrew - we appreciate you for sharing and we know Mariah will also, thank you again.

Oct. 12th, 2022

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3 Korners LLC Las Vegas, NV

Legalzoom is a professional outfit that help business minded people, they do the right things for the right reason. They are truly your best business partner in your company. Thank you

2 years ago

Reply from LegalZoom

Thank you and we wish you the best with your small business.

Oct. 10th, 2022

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Dawn Minenna Clovis, CA

Personalized, professional services. Needed a POA right away and they helped guide me through the whole process. Used after a friend recommended it, was very skeptical. But I’m a believer now. Saved me thousands.

2 years ago

Reply from LegalZoom

We're glad we can be there for your personal services needs, thank you for sharing!

Oct. 10th, 2022

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Clark's & Co. Madison, AL

The whole process has been so easy. And Karissa in customer support was amazing in helping me resolve a big mistake I made when signing up. I am very grateful for her kindness and professionalism. Thank you Legal Zoom!

2 years ago

Reply from LegalZoom

Hi there - we love to hear and we appreciate you for sharing your experience.

Oct. 7th, 2022

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Scott Moore

I had LegalZoom do a will and it was amazingly easy... however, when I decided to have them do the paperwork and filing for my LLC I had an unpleasant experience. Excessive upselling and extremely long wait time. I started the process December 15th and it is now March 15th and my paperwork is still not even through the State yet. I paid for expedited turn around... but that is not the case. I have contacted them through the website, through the app and by phone... but the hold time is so long (hours) that I have to move on with my day. They are quick to pick up the phone however to sell you something. The biggest issue for me is that I can not get my business bank account setup until I have the paperwork back from the LegalZoom and at this rate, I will be out of business. Don't waste your precious time... have someone else do it for you or just figure it out yourself.

2 years ago

Reply from LegalZoom

Hi, Scott - If we can be of any additional support, please call us at (800) 773-0888 or by email at support@legalzoom.com.

Dec. 29th, 2022

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Brian Tribble New Orleans, LA

My first time experience with legalZoom has been wonderful so far I had no problems getting started and with that alone been a blessing without having to wrack my brain doing so

4 years ago

Reply from LegalZoom

Thank you for sharing, Brian!

Dec. 29th, 2022

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Amy Boren American Fork, UT

We prepared our first will with legalzoom. We were leaving on a vacation and I panicked and wanted to get this done before we left. It was so simple and easy! We got it done within a hour. They explain things so anyone can understand and fill out the forms with ease. It gave me confidence to know that our will was in place!

5 years ago

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Reese Pleasant Grove, UT

I have used LegalZoom to get legal documents. I used a rental agreement that they had prepared and it was perfect for what I needed. It wasn't too expensive and saved me the hassle of hiring an attorney, but at the same time provided the assurance that I was protected in the contract and that it was all legal.

5 years ago

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Karrie Ogden, UT

I needed a rental agreement for a house we ended up renting out and I looked one place and that was all it took, LefalZoom. The website was easy to find exactly what I needed and the template was self explanatory. If I ever need quick legal help again I will go to LegalZoom.

5 years ago

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Dean Ogden, UT

LegalZoom is a great website and business for all of your legal needs. I have used them multiple times for business and personal reasons. I love their templates for contracts and their help setting up more complex things. I would recommend them to anyone looking for some legal help.

5 years ago

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Annie Hickey

I've only ever used their forms online. But I found them quite helpful. And they pretty much have a form for everything.

7 months ago

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Jason Armstrong Dallas, TX

I would highly recommend looking elsewhere for LLC formation and registered agent services. They charge a lot and do not add much value. Furthermore, I have been charged erroneous fees that they refuse to refund, upwards of $500. I do not understand how a company can get away with operating in this manner here in the US. They certainly have some shifty business practices and currently are in legal trouble in states like California for these practices. You have been warned.

10 months ago

Reply from LegalZoom

We apologize for any confusion regarding the cost when placing the order, Jason. We will have a member of our Executive Escalations Team reach out to you within one business to support you with the concerns you have with your existing subscription.

Jan. 10th, 2024

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Steve Capozzi Apex, NC

I wish 0 stars was allowed. This "relationship" has been ongoing for 4+ months and still I get nothing but a runaround. No answers. No advancement on the goal. Just excuses and empty promises that this manager or that manager will get on the phone and "personally promise" to see this thru and keep me informed regularly. NEVER has that happened. I implore everyone, if you can read this review you can read how to submit these forms yourself. DO NOT DO BUSINESS WITH LEGAL ZOOM. It's a shell game company, full of customer service reps who do not know the process (they just read a screen with the last update) or managers who make empty promises to try to keep your business when they aren't delivering the service contracted for. Don't walk, RUN AWAY from any thoughts of working with Legal Zoom and do it yourself.

1 year ago

Reply from LegalZoom

Hi, Steve - thank you for reaching out, and we certainly apologize for the inconvenience here. We want to help find a solution as quickly as we can. We will have a member of our Executive Escalations Team reach out to you within one business day to address your concerns.

Aug. 28th, 2023

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Ryan K Detroit, MI

Called to cancel my subscription $160/mo had the PLLC name registered Jan 2022...signed up for the tax services...never actually used the LLC or services. Was told on their recorded line, that I would be refunded for the payments made so far this year, since I didn't us them. GREAT! I'm happier I was just looking to cancel. 2 transfers later I'm being told "you are not allowed to cancel until January 2024, you have to complete the full year of payments." Never would I advise to use them, they created one account for me over a year ago, which my new accountant made and registered a LLC for me for $100...LEGALZOOM IS THE WORST. Stealing Money, take the win. You got paid to do a simple task one-time. Now you are greedy this is a shameful way to operate. I will go out of my way now to ensure no one I know uses LEGALZOOM for anything.

1 year ago

Reply from LegalZoom

Hi, Ryan - thank you for reaching out, and we certainly apologize for the inconvenience here. We want to help find a solution as quickly as we can. We will have a member of our Executive Escalations Team reach out to you within one business day to address your concerns.

May. 15th, 2023

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Eric Villarreal San Diego, CA

Jennifer my agent went above and beyond to resolve my issue . She helped me save money and my LLC will now benefit from this Legal Zoom agent . Thanks Legal Zoom

1 year ago

Reply from LegalZoom

We know Jennifer will appreciate this as much as we do, thank you for sharing, Eric.

Dec. 15th, 2022

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Edward Patton Detroit, MI

Legal zone is very helpful anytime you need some help anytime you need some help you can call a representative and get the help and answers that you need I'm very

1 year ago

Reply from LegalZoom

Thank you, Edward!

Dec. 12th, 2022

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Charlie Price Glen Allen, VA

LegalZoom is the best for someone inexperienced in legal matters. Very patient and helpful. I've used them before and have always been happy with their work and service!

1 year ago

Reply from LegalZoom

Thank you for placing your just in us Charlie and we wish you the best.

Dec. 9th, 2022

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Brian Wolbert Longview, TX

The website can be a little difficult to navigate to find what you're looking for; however, they deliver exactly what they promise and also provide comprehensive customer care to meet all of your business needs.

1 year ago

Reply from LegalZoom

Thank you for sharing, Brian.

Dec. 9th, 2022

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Charles Pearson Louisville, KY

Very professional, very helpful, patient, and knowledgeable. Went above and beyond to fix my issue and answered extra questions. I would highly recommend.

1 year ago

Reply from LegalZoom

We're delighted to hear this, Charles, and thanks for sharing.

Dec. 9th, 2022

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Jeremiah Sell Colorado Springs, CO

I am new to business startup, so dealing with patient, polite, knowledgeable, and professional customer service has really been a pleasurable experience for us. Thank you!

1 year ago

Reply from LegalZoom

Thank you, Jeremiah, for sharing and we wish you the best with your small business.

Dec. 9th, 2022

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L Horn Bethesda, MD

If Vanessa is any example, your staff has the ability to connect with the customer, especially a stressed one, in the most empathetic and constructive of ways.

1 year ago

Reply from LegalZoom

Thank you for taking the time to share.

Dec. 9th, 2022

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Nikki Fort Worth, TX

Registered Agents are very prompt, accurate, and professional during every call. Legal Zoom's agents help fill in the gaps with knowledge I'd be lost without.

1 year ago

Reply from LegalZoom

We appreciate you for sharing, Nikki.

Dec. 12th, 2022

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William Sheehan Lexington, KY

I called LegalZoom to purchase their “Trademark Package” for $599.00 on 11/08/2022. The very first step of the package included a phone call after payment on November 10th 2022 that LegalZoom set with me from 5:05 P.M. EST to 5:20 P.M. EST with Anna (Appointment ID: 118956979). I waited for hours and no phone call from LegalZoom per their scheduled time per their email. I called in at a later time that day to cancel my package because they literally did not follow through on their scheduled phone call which was the very first step of many in their “Trademark Package.“ So, I have been waiting on my refund (7-10 days) and nothing has posted to my credit card. Yesterday 11/30/2022 I get a phone call that lasted about 38 seconds from LegalZoom and I told the lady that I was waiting on my refund and she said that she was going to process it and the phone call ended. Today (12/01/2022) I called LegalZoom because there was again no refund on my Discover Card and LegalZoom told me that the call that I received yesterday on 11/30/2022 that lasted for 38 seconds was an attorney and therefore was considered a consultation and my $599.00 would not be refunded. I explained to LegalZoom that the phone call was NOT a consultation and they hung up on me. I called LegalZoom back and asked them to please provide me with my filing documentation and other documents that were supposed to be filed and a recording of the phone call and they could not provide either. LegalZoom literally charged me $599.00, did not follow their said said timeline, their said process and did not / has not provided me with anything at all. This is the largest fraud and/or scam I have ever seen. I want a full refund of $599.00 immediately.

1 year ago

Reply from LegalZoom

Hi, William - we’d love to help resolve this for you, we'll have a member of our Attorney-Led Trademark Team take a look into what's happening with your order and contact you within one business day.

Dec. 9th, 2022

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R P Los Angeles, CA

Paula was very professional and knowledgeable. Not that I've ever had a bad experience with LegalZoom, but this was the best experience I've had to date. Thanks again!

1 year ago

Reply from LegalZoom

Thank you for sharing!

Dec. 8th, 2022

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Chris Saurenmann Boardman, OR

I've used LegalZoom twice in the last 5 years to form two LLCs and they continue to provide excellent, fast, friendly and accurate service that is very competitive.

1 year ago

Reply from LegalZoom

We love to hear this, Chris, thank you for sharing.

Dec. 8th, 2022