Name: LegalZoom
Rating: 4.6

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Jeremy Head Covington, GA

Legal Zoom representatives (Andy) provided excellent customer service. Andy was patient and very professional. Although it was my first time logging into my Legal Zoom account, Andy navigated me through the site like a Captain on a cruise ship. Great job Andy!

2 years ago

Reply from LegalZoom

Hi Jeremey - thank you for this and we look forward to sharing this with Andy and the team.

Oct. 7th, 2022

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Henedina Anson Sylmar, CA

The Agent knew the product really well. They make themselves available all the time which is stellar. Anytime you have a question, the agent is there to give you answers. I’m so pleased i made the call. To top this all, they are truly affordable!

2 years ago

Reply from LegalZoom

Thank you so much for sharing Henedina!

Oct. 7th, 2022

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iambreca Orange Park, FL

Paul is The Go To Guy!! Very professional, personable and very knowledgeable of the services Legal Zoom has to offer. He made what seemed to be complicated a breeze! We can’t thank him enough! Because of Paul, we feel accomplished!

2 years ago

Reply from LegalZoom

Hi there - this is awesome, thank you so much for sharing.

Oct. 7th, 2022

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Tara Mulligan North Hollywood, CA

They lock you into subscriptions so you have to wait until December (right before tax season) to cancel or else you pay for the full subscription anyways. I used them last year for my LLC tax filing and they took over 2 weeks to file for me. When I asked about it, they said they were prioritizing filings for other states first. Besides all the added on fees for necessary filings, purposefully confusing website, and refusal to give advice on anything outside of annual taxes (like sales tax), they make it even harder to leave and manage filings independently. Save yourself hundreds by forming your LLC + filing yourself online. I am disheartened by this company and the way they take advantage of small business owners.

9 months ago

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Muhammad Faisal Nadeem

Legalzoom is a scam. They are cheaters. They are liars. I wanted to form and LLC. They gave me a bill and I agreed to that. . I am writing to express my disappointment and frustration regarding my recent experience with your service. I recently ordered an LLC formation through your platform and was shocked to discover an unauthorized charge of $199 on my account. I spent an hour with your chat support, only to be informed that this charge was for a subscription that was not clearly stated during the ordering process as according to them, it was must have service for filing an LLC so they took decision on my behalf to provide me that service for 199 USD. Despite my repeated requests, the subscription was not cancelled and they refused blatantly to acknowledge their mistake and cancel my subscription at any cost. They told me a tedious process where I would have to arrange physical address, open a bank account and then go to secretary of state to have legalzoom removed from my representative and then they will consider merit of a refund and might my application of refund be considered favorably. This all shouts scam. Beware

11 months ago

Reply from LegalZoom

Hi, Muhammad, we regret any frustration this may have caused. We will have a member of our Executive Escalations Team reach out to you within one business to support you with the concerns you have with your existing subscription.

Feb. 12th, 2024

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Teresa Bills Little Rock, AR

Trying them for the first time was not good. I had terrible customer service. I use them again and so much better. It's easy to ask a question and get what you need, if you get the right person. I think it's a great site and will continue to use

1 year ago

Reply from LegalZoom

Thank you for recognizing our efforts and for your positive feedback, Teresa.

Sep. 7th, 2023

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Amanda George IL

I used legal zoom for about 4 months trying to find an attorney for an accident I had and the process was easy and the website is easy to use. My only complaint is that they sell your information for profit to other companies. Otherwise I would have given it 5 stars.

1 year ago

Reply from LegalZoom

Hi, Amanda!

We definitely appreciate your feedback! We also want to share that LegalZoom does not sell your personal information to third parties. However, LegalZoom may share some information with our advertising partners to help show ads that are more relevant to your interests.

For more information on this, please visit https://www.legalzoom.com/
And select, My information sharing settings

Jul. 11th, 2023

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Sheila Burns Dickson, TN

LegalZoom is great for preparing legal documents. I prepared contracts and was able to send them online for signatures. Very helpful when your client lives out of time. Very helpful!

1 year ago

Reply from LegalZoom

We appreciate you for taking the time to share, Sheila!

Apr. 13th, 2023

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Julianne Moreno Santa Maria, CA

Currently using Legal Zoom to set up our non-profit. We are using them as our Registered Agent, and also purchased the Compliance Package. They have been incredibly knowledgeable, helpful, and fast. It's worth the money!

2 years ago

Reply from LegalZoom

Thank you, Julianne, for sharing your experience.

Dec. 20th, 2022

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Melanie Thorpe Mesa, AZ

It's comforting to know I have Legal Zoom to handle all my business needs and concerns. When I needed legal help and advice, I was directed to an attorney that helped with exactly what I needed.

2 years ago

Reply from LegalZoom

We love to hear this, Melanie, thank you for sharing.

Dec. 20th, 2022

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Kristi Wilson

This was my first call and interaction with a LegalZoom agent. The agent had the highest degree of professionalism and was very knowledgeable regarding my concerns. Everything was handled in a timely manner. A+

2 years ago

Reply from LegalZoom

We love it, Kristi, thank you! 🙌

Dec. 20th, 2022

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Dr. Yunatí Shahid Houston, TX

I'm so appreciative of constance. Even when the call disconnected she called right back. I didn't have to wait in que as I have before. This was my best legal Zoom call in five years of working with the company

2 years ago

Reply from LegalZoom

We appreciate you for sharing your experience, Dr. Shahid.

Dec. 20th, 2022

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Tristan Ashley South Jordan, UT

So far I have had one customer service rep experience, Iesha was kind & helpful, I am impressed with the level of professionalism! So I do not know abut the company yet I need more experience to comment

2 years ago

Reply from LegalZoom

We love to receive feedback like this and we look forward to sharing this with Iesha and the team, thank you, Tristan.

Dec. 20th, 2022

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jason horne Los Angeles, CA

Whenever there’s a problem, they are always quick to respond to help me resolve the problem… And every time I speak with somebody from LegalZoom, they are very friendly knowledgeable, and easy to communicate with

2 years ago

Reply from LegalZoom

Thank you for taking the time to share, Jason!

Dec. 20th, 2022

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Ronald Cortez Woodbridge, VA

LegalZoom's customer service goes above and beyond when it comes to helping me take care of business. They make sure I'm thoroughly equipped to succeed in my ventures every step of the way.

2 years ago

Reply from LegalZoom

We appreciate this, Ronald, and thank you for sharing.

Dec. 20th, 2022

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Jeremy Duncan Janesville, WI

Jacqueline was able to quickly help me navigate through the process of filing a DBA. She was very professional and patient with all the questions I had for her. I would gladly work with Jacqueline again in the future.

2 years ago

Reply from LegalZoom

We appreciate you for taking the time to share your experience, Jeremy.

Dec. 14th, 2022

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Paula D Raleigh, NC

I used Legal Zoom for my estate planning, and it could not have been any easier. When I had some issues with billing that were a result of my mistakes, they were resolved quickly.

2 years ago

Reply from LegalZoom

We know estate planning documents can be complicated and we're glad to hear we were able to make this an easy process for you. Thank you for sharing, Paula.

Dec. 14th, 2022

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Kris Perrone Hockessin, DE

I have used legal zoom for my LLC formation several years ago. Anytime I need to reference past documents or have LLC related questions, they are always available to help, even years later!

2 years ago

Reply from LegalZoom

We're happy we could be there for you, Kris, and thank you for sharing.

Dec. 14th, 2022

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Charles Randall

Samuel was patient, kind, very compassionate, very knowledgeable, did not rush in trying to take care of my issue, and represented himself and your company in a most outstanding manner!!!! Charles Randall

2 years ago

Reply from LegalZoom

We thank you for sharing your experience, Charles.

Dec. 14th, 2022

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rose gibbs Statesboro, GA

Couldn’t get any assistance from a regular lawyer. They want sooo much money for Will preparation and Trusts. Very satisfied with the quality of product from Legal Zoom and the attorneys are very pleasant and helpful

2 years ago

Reply from LegalZoom

We're elated to hear this, Rose, thank you for sharing.

Dec. 15th, 2022

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Diane San Diego, CA

My experience with Legal Zoom both with the product and the employees of Legal Zoom was excellent. Bryant from Legal Zoom was very patient and professional in helping me on the phone. Would use Legal Zoom again.

2 years ago

Reply from LegalZoom

Thank you so much for this kind feedback, Diane.

Dec. 15th, 2022

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Gary Gustafson Mankato, MN

I have used Legalzoom multiple times for trademarks, establishing LLCs and some other business needs. Legalzoom has always delivered on their promises and they have very good support staff as well.

2 years ago

Reply from LegalZoom

We're happy we could be a part of your journey and thank you for sharing, Gary.

Dec. 15th, 2022

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Tim McCormick San Francisco, CA

Samantha was wonderful. Her knowledge of the product was spot on. The care and concern she shared with me about my issues was heartful and meaningful. Restores my faith in customer service. Well done Samantha!! Well done.

2 years ago

Reply from LegalZoom

We love this feedback, Tim, and we cannot wait to share this with Samantha and the team, thank you again!

Dec. 9th, 2022

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Eric Greene Conyers, GA

I have been dealing with LegalZoom for almost 2 years now and there is nothing about their service that I can find that I dislike they are total professionals and have a great customer service.

2 years ago

Reply from LegalZoom

This is awesome, thank you for taking the time to share, Eric.

Dec. 9th, 2022

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Eugene Liotis Staten Island, NY

Morica, was very understanding and thorough resolving my questions and issue at hand. Her happy enthusiastic personality made it joyful to speak with her. Thank you for excellent personal customer service. Eugene

2 years ago

Reply from LegalZoom

We appreciate this and we know Morica will also, thank you for sharing, Eugene.

Dec. 9th, 2022

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Hector Patino Laredo, TX

Just want to say thank you for your prompt response to my problem. I was put on hold for only a couple of seconds and when the agent came on, he knew exactly what my problem was. Great Service.

2 years ago

Reply from LegalZoom

And thank you, Hector, for sharing your experience.

Dec. 9th, 2022

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Constance McGee Franklin Chicago, IL

Karys was amazing! She was highly professional and kind. She went the extra mile to answer all of my questions. THANK YOU SO MUCH! This has been the best experience I have had with Legal Zoom!

2 years ago

Reply from LegalZoom

Thank you for taking the time to share, Constance!

Dec. 9th, 2022

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Irma Cantu

I had no idea how to set up my own business nor where to start. I signed up with Legal Zoom , the overall experience was amazing and outstanding. I am now a business owner and Legal zoom helped me all the way.

2 years ago

Reply from LegalZoom

We wish you the best with your small business, Irma, and thank you for sharing.

Dec. 9th, 2022

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lyn riley Grand Rapids, MI

dealing with legalzoom is very quick, they are knowledgeable and very professional. talking to them on the phone puts me at ease when i have a question. they are kind and very easy to talk to. I have no complaints.

2 years ago

Reply from LegalZoom

Thank you for sharing, lyn!

Dec. 9th, 2022

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Paula Delancy Fort Lauderdale, FL

We are a new business and the service that Legal Zoom has provided has been invaluable! They have kept us compliant and helped with Legal and Tax service for our new business. I would recommend this service to all new businesses.

2 years ago

Reply from LegalZoom

We appreciate you for sharing your experience, Paula.

Dec. 9th, 2022

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James Cunningham Trabuco Canyon, CA

Several issues had to be worked through quickly and the LegaZoom person just patiently kept working through the problems and had access to systems for here to make changes and updates and the open issues were quickly soved!

2 years ago

Reply from LegalZoom

We're happy could be there for you, James, and thanks for sharing.

Dec. 12th, 2022

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Christian Kalala Carrollton, TX

Tamica was AWESOME! This was unexpectedly a GREAT call. She was extremely pleasant, knowledgeable, made great use of downtime, professional…just outstanding service! Thank you LegalZoom for hiring such an amazing resource

2 years ago

Reply from LegalZoom

Thank you for taking the time to share, Christian, we know Tamica will appreciate this as well.

Dec. 9th, 2022

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Frank Woll Tavernier, FL

Estate Planning is not my cup of tea but so far Legal Zoom has made it simple enough and very helpful when I had questions. Easy to connect to a real person too! Considering using Legal Zoom for upcoming business needs.

2 years ago

Reply from LegalZoom

Thank you for sharing your experience, Frank!

Dec. 9th, 2022

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Dear Diary,

Sharon was so polite and patient with me. She listened to my concerns and walked me through my information to troubleshoot my issue. She even took an extra step to make things more convenient. Thanks Sharon!

2 years ago

Reply from LegalZoom

We thank you so much for sharing.

Dec. 9th, 2022

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Dionne Jones Newark, OH

D'Undre and Claire (?) (Trademark Dept.) were excellent. They helped me through the process of making sure my llc and trademark were in proper order. I feel more at ease now knowing that I am moving in the right direction.

2 years ago

Reply from LegalZoom

We're delighted to hear this wonderful feedback, Dionne, thank you for taking the time to share.

Dec. 9th, 2022

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Amber Burroughs TX

Anita was awesome! She's a great asset to your company. She handled everything quickly, efficiently, and with such a great attitude! Hands down the best customer service I have experienced in awhile. Thank you!

2 years ago

Reply from LegalZoom

Hi, Amber - we cannot wait to share this awesome feedback with Anita and the team, thank you for sharing.

Dec. 8th, 2022

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Richard BOWERMASTER Shippensburg, PA

I started my business in 2011 I need a document that I would not be able to reproduce on my own and LegalZoom helped me with no problem no cost, it’s Wonderful to deal with them.

2 years ago

Reply from LegalZoom

Thank you for sharing, Richard!

Nov. 18th, 2022

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Nick McElhatten Shreveport, LA

The most comprehensive business filing company in the market. They know exactly what potential issues will arise and how to solve them. They offer complimentary services that make the entire process easy.

2 years ago

Reply from LegalZoom

Thank you so much, Nick!

Nov. 18th, 2022

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Sky Khaleel Massapequa, NY

My agent Michelle was amazing. Outstanding customer service. Very professional. She should be in line for a merit raise. I can't speak highly enough about how she handled my issue.

2 years ago

Reply from LegalZoom

We appreciate you for sharing, Sky, and we know Michelle will love to hear about the impact she has made, thank you.

Nov. 18th, 2022

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Chris Hodges

My customer service representative, Yvonne, did a fabulous job of resolving my issue. Super knowledgeable, positive, and uplifting. Happy to utilize Legalzoom for all my business and personal needs.

2 years ago

Reply from LegalZoom

We love this type of feedback and we look forward to sharing this with Yvonne and the team, thank you, Chris.

Nov. 18th, 2022

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James Courtney Canton, GA

I filled out a will online and it came back with some questions to clarify. The agent I talked to was extremely patient helpful through all my questions! Great customer service.

2 years ago

Reply from LegalZoom

Hi, James - thank you for this lovely feedback and we cannot wait to share it with Nadia.

Nov. 17th, 2022

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Patricia George Dayville, CT

I am starting a small grassroots nonprofit and didn't understand the entire process. LegalZoom's agent was able to walk me through all of my questions and we are off to a great start. I highly recommend using their services.

2 years ago

Reply from LegalZoom

Thank you for allowing us to be a part of your journey, Patricia, and thank you for sharing.

Nov. 17th, 2022

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Janice Lobaugh Wasilla, AK

I LOVE Legal Zoom! They make taking care of your personal issues and establishing business entities with ease. I have utilized them for both and highly recommend! Financially affordable! Thank You Legal Zoom!

2 years ago

Reply from LegalZoom

We appreciate you for taking the time to share your experience, Janice.

Nov. 16th, 2022

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SR Consulting Miami, FL

If you're a first time business owner, legal zoom is the perfect way to start, they help you and guide you through the whole process, LegalZoom agents are very nice and helpful. Easy communication whenever needed.

2 years ago

Reply from LegalZoom

We thank you for placing your trust in us and we wish you the best of luck with your small business.

Nov. 16th, 2022

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Helen Wilson Marietta, GA

It was great to speak with someone who was personable and professional at the same time. Made me feel more at ease in the middle of being confused about the process. Great asset to your company.

2 years ago

Reply from LegalZoom

We love it, Helen, thank you for sharing your experience.

Nov. 16th, 2022

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Ekomomai B Tru to yourself San Francisco, CA

I’ve had some confusion with Legal Zoom on where I stand or what’s the next steps through all that I want to say that every time I’ve reached out to customer service I’ve always had a pleasant experience. They were always prompt, efficient and friendly

2 years ago

Reply from LegalZoom

We appreciate you for taking the time to share your experience.

Nov. 14th, 2022

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Bulnesw91 Los Angeles, CA

Legalzoom.com has helped me step by step with my business and also with any questions I had with staying State compliant. Thank you Legalzoom.com zoom for your help and professionalism!

2 years ago

Reply from LegalZoom

Thank you for allowing us to be a part of your journey and we wish you the best with your small business.

Nov. 11th, 2022

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veronica riddick

Legal zoom agents and reps are the best..They are very professional. Knowledgeable and courteous. I really enjoyed the great customer service that was provided during my phone conversation with the rep

2 years ago

Reply from LegalZoom

Thank you so much, Veronica, for taking the time to share your experience.

Nov. 11th, 2022

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Larry B. Fayetteville, GA

Based on a phone call I made to Legal Zoom today, the agent was courteous and was able to answer the question I had. He also sent an email with a link that will be useful to me.

2 years ago

Reply from LegalZoom

Thank you, Larry, for sharing your experience.

Nov. 11th, 2022

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Danny Desiderio Marietta, GA

I love that I can focus on the creative aspect of the business with peace of mind. Legal Zoom helps me stay on top of the annual filings and makes my life easier. All the staff on call are the best when it comes to customer service. I personally thought the price of the registered agent was too high; that's my only critique.

2 years ago

Reply from LegalZoom

Thank you, Danny, for taking the time to share your experience.

Nov. 10th, 2022