Name: LegalZoom
Rating: 2.6

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Bryan H

LegalZoom was a huge help in starting my company and providing all of the legal help that I needed to navigate the space. The attorneys in their network were able to answer all of my questions and even told me what to expect in the future with issues that may come up. Absolutely loved working with them on my LLC and getting the legal advice I needed without spending a fortune!

8 years ago

Reply from LegalZoom

Thank you, Bryan, and we wish you the best with your LLC.

Dec. 29th, 2022

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Steve Capozzi Apex, NC

I wish 0 stars was allowed. This "relationship" has been ongoing for 4+ months and still I get nothing but a runaround. No answers. No advancement on the goal. Just excuses and empty promises that this manager or that manager will get on the phone and "personally promise" to see this thru and keep me informed regularly. NEVER has that happened. I implore everyone, if you can read this review you can read how to submit these forms yourself. DO NOT DO BUSINESS WITH LEGAL ZOOM. It's a shell game company, full of customer service reps who do not know the process (they just read a screen with the last update) or managers who make empty promises to try to keep your business when they aren't delivering the service contracted for. Don't walk, RUN AWAY from any thoughts of working with Legal Zoom and do it yourself.

8 months ago

Reply from LegalZoom

Hi, Steve - thank you for reaching out, and we certainly apologize for the inconvenience here. We want to help find a solution as quickly as we can. We will have a member of our Executive Escalations Team reach out to you within one business day to address your concerns.

Aug. 28th, 2023

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Amanda George IL

I used legal zoom for about 4 months trying to find an attorney for an accident I had and the process was easy and the website is easy to use. My only complaint is that they sell your information for profit to other companies. Otherwise I would have given it 5 stars.

9 months ago

Reply from LegalZoom

Hi, Amanda!

We definitely appreciate your feedback! We also want to share that LegalZoom does not sell your personal information to third parties. However, LegalZoom may share some information with our advertising partners to help show ads that are more relevant to your interests.

For more information on this, please visit https://www.legalzoom.com/
And select, My information sharing settings

Jul. 11th, 2023

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mandee luke Durham, CT

Customer service is absolutely fantastic. Very user friendly. I have never waited more than a minute to talk to a human. Riley J was particularly helpful and informative. I have honestly never experienced such a stress free service call in my life. I would recommend legal zoom first based solely on this aspect.

1 year ago

Reply from LegalZoom

We know Riley will appreciate this just as much as we do. Thank you for sharing, Mandee!

Mar. 9th, 2023

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Cody Nelson Chandler, AZ

This level of customer care is hard to find! I've used legal zoom a few times for starting companies and their service is phenomenal. Hard to find customer support that genuinely cares and I found it via their customer service. SPEACIAL THANKS TO SHELBY :) YOUR AMAZING . She deserves many blessings for her care and level of effort!!!

1 year ago

Reply from LegalZoom

Hi, Cody - this is beautiful feedback we cannot wait to share with Shelby and the team, thank you so much for this.

Dec. 20th, 2022

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Dr. Joseph Bench

The support staff was very patient in helping me navigate the legal zoom website, and processing my order. She explained the various features offered as part of the premium plan and the merits of using an expedited approval process. Bottom line, we got the LLC registered, with accompanying ongoing support, which will cost less than an attorney.

1 year ago

Reply from LegalZoom

We appreciate you for sharing your experience, Dr. Bench and we wish you the best with your LLC.

Dec. 14th, 2022

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Seth Watson Falls Church, VA

Paula was pleasant to talk with and was able to resolve the issue very quickly. I'm thankful she was my operator this go around and trust that she has and will continue to help those of us who are a bit lost navigating LegalZoom.

1 year ago

Reply from LegalZoom

We love feedback like this and we cannot wait to share this with Paula and the team, thank you, Seth.

Dec. 14th, 2022

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Sandra Cetrone

What's to dislike? I needed the product and received the product in the most professional way possible. Time spent, questions answered, kindness shown, direction given, explanations made, guidance given and all of it done with extraordinary patience.

1 year ago

Reply from LegalZoom

Hi, Sandra, we appreciate you for sharing this wonderful feedback, and know we're here when you need us.

Dec. 14th, 2022

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Regina Jefferson Houston, TX

I was able to setup my LLC easily in minutes. Customer service was stellar in answering my questions. They offer add-on services to cover any needs to make business setup a breeze for newbies like me. Overall, great experience 10/10. Definitely recommend!

1 year ago

Reply from LegalZoom

We appreciate you for taking the time to share your experience, Regina.

Dec. 15th, 2022

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Misha Boyd Garner, NC

Maria was awesome!!! I was unsure and a little hesitant completing online but speaking with her made the process so much easier and enjoyable!! Thank you Maria for your excellent customer service. I look forward to speaking with you soon. 💙🥰

1 year ago

Reply from LegalZoom

This is amazing feedback, Misha, and we know Maria will appreciate this as well, thank you!

Dec. 12th, 2022

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Jensynn Watts Broken Arrow, OK

Legal Zoom was extremely helpful. They got everything accomplished in a timely manner and make the process so easy for me. Sharon was so sweet and helpful when I needed to call for help. I will definitely be back and highly recommend using them!

1 year ago

Reply from LegalZoom

Thank you, Jensynn for taking the time to share your experience.

Dec. 12th, 2022

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Padma Rilapur

Thank you for the great virtual service. Had a great experience with the representative. We reached out with lot of questions and patience is the key for first timers like us. She made us comfortable and empowered us to respect our decision. Smiling all the way from start to finish. Positive approach. Highly recommend Legal zoom to any one.

1 year ago

Reply from LegalZoom

We're delighted we could be there for you and thank you for taking the time to share your experience.

Dec. 9th, 2022

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Kaitlyn Marks

I loved my experience at Legal Zoom. As a small business owner with a lot to lose -- Legal Zoom has been the best use of my limited capital. The agents rock, the administration is always on point, and the website and account are so easy to navigate. Do yourself a favor, choose Legal Zoom for your small business.

1 year ago

Reply from LegalZoom

We love this, Kaitlyn, thank you so much for taking the time to share your experience with us.

Dec. 9th, 2022

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Jesse Campbell Issaquah, WA

Samantha was the most polite, considerate, and helpful administrator with whom I've ever spoken on the phone. Thank you, Samantha and thank you, LegalZoom. I feel out of my depth with this kind of paperwork, but it gives me peace of mind to work with your team.

1 year ago

Reply from LegalZoom

We're delighted to hear this feedback, Jesse, and we look forward to sharing this with Samantha and the team, thank you.

Dec. 9th, 2022

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Janet Garland Acworth, GA

LegalZoom has really been very helpful to me and stating my business. I have had only a few conversations with 2 of their staff members!! They both were great and answered my questions. I can not remember the lady’s name in Saturday 12.3.22 that I spoke with regarding the RA! But today Davonte stood out and was absolutely amazing!!! Thank you Davonte for all that you do for LegalZoom and your customers

1 year ago

Reply from LegalZoom

We thank you for taking the time to share this wonderful feedback, we know Davonte will appreciate this as well.

Dec. 9th, 2022

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Correan Worthy Colton, CA

I like that each time I call legal zoom, I am able to speak to a person. Also, the wait time is under 2-5 minutes. In addition, no matter what agent I get connected to they are all knowledgeable about Legal Zoom's products or services. The agents are all and have been very nice and professional

1 year ago

Reply from LegalZoom

Thank you for sharing, Correan!

Dec. 9th, 2022

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Mark DiEmidio

My inquiry regarding my patent submission was handled in a friendly professional manner by Jamie. In my case I appreciate an understanding (some may say friendly) personality in these type of calls rather than cold businesslike automation.

1 year ago

Reply from LegalZoom

We thank you, Mark, for sharing your experience with Jamie.

Dec. 9th, 2022

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Santino Maldonado Berwyn, IL

Very helpful and always willing to do whatever it takes when I need support or have questions about my LLC . I appreciate the support legal zoom provides and would recommend to anyone interested in getting an LLC and getting it done right .

1 year ago

Reply from LegalZoom

We're glad we could be here for you, thanks for sharing!

Dec. 12th, 2022

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Susan Hume Carlsbad, CA

I placed an order with LegalZoom to file Fictious Name documents in California. The following day, I needed to make a change to the spelling of the name. LegalZoom was able to handle my request quickly and easily. Thank you.

1 year ago

Reply from LegalZoom

We are delighted to hear we could be there for you, Susan, and thanks for sharing.

Dec. 9th, 2022

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Joy Jensen Placentia, CA

Legal Zoom was very easy to use. I used their services to create a Power of Attorney, and it was quick and easy. Also I had a follow up question, and they were very helpful in answering all my questions. I would highly recommend LegalZoom

1 year ago

Reply from LegalZoom

We're glad to hear this, Joy, thanks for sharing.

Dec. 9th, 2022

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Jeff New York, NY

Representatives are friendly, knowing, helpful, and willing to listen. Some are even kind of amusing, which was the case with Sabrina. It is so nice to hear what can be accomplished, instead of what we CAN'T do for you! Keep up the good work!

1 year ago

Reply from LegalZoom

We appreciate you for sharing your experience, Jeff.

Dec. 9th, 2022

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DSPS Pools Inc. North Las Vegas, NV

Great Job, I needed a replacement of all my business documents since they were all stolen. They not only mailed me out all of my original documents free of charge they instantly emailed me a copy of my By Laws over the phone. Thank you Legal Zoom!

1 year ago

Reply from LegalZoom

We're happy to be there for you when you need us, thank you for sharing.

Dec. 9th, 2022

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Doug Gambrell Frankfort, KY

Easy, straightforward process. I had a couple of hiccups and the agent, Kevin, walked me through and fixed everything. If you’re frightened that you’re not tech savvy enough to navigate LegalZoom, don’t be. They walk you through Every step and don’t use jargon.

1 year ago

Reply from LegalZoom

We're happy to hear this, thank you, Doug!

Dec. 9th, 2022

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James Conway Arlington, VA

Always have found Legal Zoom representatives extremely knowledgeable and professional over the last few years in my business needs. They make the process seamless in all of their products that I have used and highly recommend anyone venturing out on their own particularly those looking to start their own business.

1 year ago

Reply from LegalZoom

We appreciate you for sharing, James, and good luck with your small business.

Dec. 8th, 2022

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Wendy Drews Photography LLC Suffern, NY

I was able to quickly and efficiently start my LLC and incorporated 2 DBAs under it. The time frame and the fast filing gave me my business in record time. I was surprised within 48 hours I was legitimately a business LLC. This is important in today’s society to protect oneself and a LLC does just that for you. I wish I did this years ago.

1 year ago

Reply from LegalZoom

We thank you for being a part of the LegalZoom family and placing your trust in us, Wendy. We wish you nothing but the best with your small businesses.

Dec. 8th, 2022

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TClivnlife Davis Chicago, IL

The agent that I spoke with handle my situation to the up most. She gave me good advice on handling my issues. I appreciate her time explaining stuff to me without rushing the call. She was very concerned and understanding in helping me. She was amazing doing her job.

1 year ago

Reply from LegalZoom

We're delighted to hear this wonderful feedback and we look forward to sharing this with Sara and the team.

Dec. 8th, 2022

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Sherry Burden Raleigh, NC

I simply like the easy process to get a business license and how the representatives walk you thru and educate you during the process. The app gor legal zoom is easy to use too. Thus is my second llc business I have opened up in with the help of legal zoom.

1 year ago

Reply from LegalZoom

We thank you for continuing to place your trust in us, Sherry, and we wish you the best with your small business.

Dec. 8th, 2022

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Seph Stanek

Amanda was so personable on the phone earlier - what a gem! The first customer service representative I've ever encountered that seemed to genuinely care about my Monday, and about my life in general. What a wonderful experience!

1 year ago

Reply from LegalZoom

We're excited to hear about your recent experience, Seph, thank you for taking the time to share.

Dec. 8th, 2022

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Lizbeth Magallanez El Paso, TX

D'Undre was very kind and knowledgeable. She was able to find what I needed and further explained what steps I should take. She even went out of her way to give me information on my account after a resolution was found for my issue. Very professional and great tone of voice. I hope to be helped by her again should I need to call LegalZoom again.

1 year ago

Reply from LegalZoom

We love this feedback and we cannot wait to share this with D'Undre and the team, we appreciate you for sharing, Lizbeth.

Dec. 8th, 2022

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MMFowler

In theory it should work. In reality, not always. Positives: Any time I get someone on the phone to solve an issue, I find them professional and efficient and most times it works out. Negatives: I have 4 matters organized by Legal Zoom. And each one proves a challenge to me. They make assumptions about what you know, and perhaps if you knew more you'd use a real attorney and pay (a lot more) for them to be clear and thorough. For me, software fails, or templates are incomplete, access to documents fail, I don't always understand nuances that LZ assumes I should understand. ALSO, the upsell is obnoxious. LZ partners with a lot of people and they offer you a deal. Do your homework and you'll see there is NO deal other than one-click links to their partners who likely paid them to get you to click. You often do not KNOW if these are offers or are mandatory compliances or what. My recommendation is not to use Legal Zoom for something you don't already know a LOT about. DOn't expect them to kno what you need, especially if you need guidance (requirements, laws from state to state, compliances.) You don't always know what to ask and they aren't going to go BEYOND to figure that out for you. Legal Zoom is a fairly well organized template.

1 year ago

Reply from LegalZoom

We appreciate you for taking the time to share your experience.

Dec. 8th, 2022

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Christina Jones Detroit, MI

LegalZoom helped with a DBA and name change for 2 businesses and the process was so easy I almost smacked myself for knowing they’ve been around and never reaching out! They also helped me file for a sellers permit and it was super easy and not too costly!

1 year ago

Reply from LegalZoom

We appreciate you for taking the time to share, Christina, and we wish yo the best with your small business.

Dec. 8th, 2022

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Sara V Shawnee, KS

Very easy to set up your business, all your forms in one location! Just remember to check your documents, I don’t remember seeing a notification in my regular email to let me know they added info to my business doc tab, would maybe send those notifications as urgent.

1 year ago

Reply from LegalZoom

Hi, Sara - we appreciate your feedback on this, as we’re always looking to improve the way we communicate with our customers as well as our products/services. We’ll share your note with the team. Thanks again for taking the time to reach out.

Nov. 14th, 2022

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Samuel Belcastro Valrico, FL

I registered my business through LegalZoom and then dissolved through my company's attorney, but I forgot to cancel the LegalZoom services. I did not notice until they charged me. I called and they refunded all charges and cancelled the accounts without any pushback.

1 year ago

Reply from LegalZoom

Thank you for sharing, Samuel!

Nov. 11th, 2022

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Dee Blanchard Syracuse, NY

Your representative, Robert was the best part of this experience. He made the application portion of this a great experience by setting my mind at ease by being able to answer questions with such friendliness and professionalism. THANK YOU ROBERT!!

1 year ago

Reply from LegalZoom

We love this feedback, Dee, thank you for taking the time to share.

Nov. 10th, 2022

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Kasha Jones Wenonah, NJ

Very professional agents who responds with efficiency and attentiveness to your needs! All the work that Legal Zoom provides has been nothing short of quality! This is my 2nd time using them to set up my businesses and they are extremely thorough! Thank You Legal Zoom

1 year ago

Reply from LegalZoom

Thank you so much, Kasha for sharing.

Nov. 7th, 2022

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AK Walkersville, MD

I am starting my first LLC and a bit nervous. LegalZoom and their team really helped us get things in order and ready to submit to the state very quickly. The customer service was tremendous. Special shout out to Tiara in FL! Thank you personally for all of the amazing help and the time spent helping me with finalizing/ submitting paperwork.

1 year ago

Reply from LegalZoom

We appreciate you for sharing your experience and we wish you nothing but the best with your small business.

Nov. 4th, 2022

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Sergio Gonzalez Laguna Beach, CA

I have used Legal Zoom now for two different businesses. Their level of Professionalism, knowledge of product they sell and efficiency in which they do things is unmatched. I will continue to use Legal Zoom for all of my future needs.

1 year ago

Reply from LegalZoom

Thank you for continuing to place your trust in us, Sergio, and for sharing.

Nov. 2nd, 2022

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Raisa S. West Palm Beach, FL

Great service! I am using LegalZoom for the second time and very pleased with the service they provided. When I needed a help to modify one document after the initial review, they assigned me a professional who could help me in no time.

1 year ago

Reply from LegalZoom

We're happy we could be there for you, Raisa, thank you for sharing.

Nov. 1st, 2022

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Timothy Kent Clyde, NC

I have been using Legal Zoom for many year,s and they have helped set up, and maintain many companies for years. They are always easy to call and help update and maintain companies for me for about 25 or so years. It beets the headache of doing it myself. You folks rock. Keep it up! Tim

1 year ago

Reply from LegalZoom

Thank you for continuing to place your trust in us, Tim, and thank you for sharing.

Nov. 1st, 2022

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Priscilla Vado Riverside, CA

Legal Zoom has done a great job assisting me in my journey I’m developing my small business. I had issues with a bank service today and the representative was able to actively listen to my needs and resolve it right way. Thank you!

1 year ago

Reply from LegalZoom

Thank you for allowing us to be a part of your journey, Priscilla, and we wish you the best with your small business.

Oct. 31st, 2022

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Steven H J Baltimore, MD

Yes, Demetria of Legalzoo was well-tempered and concise when communicating. I wasn't confused about the process at work with my LLC. The call was quick and I knew what step to take next as well as when which meant everything to me.👍 I give her an 11/10

1 year ago

Reply from LegalZoom

Thank you so much for taking the time to share, Steven.

Oct. 31st, 2022

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Roderick Hickman Horn Lake, MS

This was by far one of the best customer service calls I've ever had! Devante was very motivated on the call, and made me feel as if he was genuinely concerned about resolving my matter. I had some questions, and I was very nervous about the purchase, but Mr. Devante went above and beyond to make me feel comfortable with my purchase.

1 year ago

Reply from LegalZoom

We appreciate you for sharing your experience, Roderick and we look forward to sharing with Davonte and the team.

Oct. 31st, 2022

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Leollie Head Memphis, TN

If you're starting a business, resetting your career path, and/or just want to do something new; use Legal Zoom. Legal Zoom makes starting your business simple and, makes learning what you need to start that business simple as well.

1 year ago

Reply from LegalZoom

Thank you for allowing us to be a part of your journey, Leollie, and thank you for sharing.

Oct. 24th, 2022

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Sheryl Van Nostran Saratoga Springs, UT

Researched a few online trusts and chose LegalZoom. The process was easy and was notified immediately when I left out something. Was resolved quickly with Nadia. Look forward to completing the process. I recommend LegalZoom.

1 year ago

Reply from LegalZoom

Thank you for sharing your experience, Sherly and here when you need us.

Oct. 21st, 2022

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jdoak101 Frederick, MD

This is a great service, with pricing way below what a private attorney would charge for the same products. They also offer fantastic extended services if desired. I was very happy to find them, particularly after using some other "free" services that did not fulfill my needs.

1 year ago

Reply from LegalZoom

Thank you for sharing your experience, and remember, we're just a phone call away if you need us.

Oct. 21st, 2022

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Charles McCanna Boca Raton, FL

The LegalZoom representatives know their content, and are able to explain the process of developing a last will and testament. The only drawback I have is the website it’s very difficult to maneuver, and you should seriously consider a redesign.

1 year ago

Reply from LegalZoom

We appreciate your feedback on this Charles, as we’re always looking to improve the way we communicate with our customers as well as our products/services. We’ll share your note with the team. Thanks again for taking the time to reach out.

Oct. 21st, 2022

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Ned Hickson Florence, OR

The process in establishing my LLC was quick, easy and extremely intuitive. I had one hiccup (my fault) and I was contacted quickly and the problem was resolved by an agent (Iris) immediately. Great service from start to finish!

1 year ago

Reply from LegalZoom

Thank you for sharing your experience, Ned.

Oct. 19th, 2022

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John Tibbetts Fernandina Beach, FL

LegalZoom is an amazing company that allows seamless transitions through all the process of owning and starting your own business. I would recommend LegalZoom to anyone starting an organization. They are kind, courteous, and provide excellent customer service.

1 year ago

Reply from LegalZoom

We appreciate this heartfelt feedback, thank you so much for sharing, John!

Oct. 19th, 2022

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Makaio Bey Minneapolis, MN

My phone experience with legal zoom representative was well worth the call. The agent Phillip was very helpful and even provided me with more information about the overall breakdown of each individual service offered by legal zoom and for that eye am thankful and would definitely recommend to others.

1 year ago

Reply from LegalZoom

Thank you so much for sharing Makaio, we know Phillip will appreciate this as well.

Oct. 18th, 2022

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Shaymus Harvey (Shaymus) Columbus, OH

Great experience from start to finish, and the customer service is out of this world good. Can't ask for more, not because I don't want more, its because it's literally perfect. Thanks, legal zoom for making our world a better place.

1 year ago

Reply from LegalZoom

We love it, thank you so much Shaymus!

Oct. 17th, 2022