For over 14 years, millions of people have trusted LegalZoom for both business and personal legal aid. LegalZoom states that "whatever your legal need, we have the answer." They provide assistance with copyrights, divorce, business formation, estate planning (trusts and wills), name changes, patent applications, a power of attorney, prenuptial agreements, real estate leases, and trademark registration.
Overall, LegalZoom has many great perks for its services. It offers personal level and small businesses legal assistance, at a very reasonable and competitive price. In addition, both personal and business plans give the customer access to a lawyer for questions on legal matters and legal advice.
LegalZoom's prices for both personal and small business services are very competitive. Its monthly package fees start at $9.99 for individuals and $23.99 for business owners. These prices are almost half the price of some competitors, and hundreds of dollars cheaper than hiring a lawyer. These prices are based on LegalZoom's economy package.
Both personal and business premium monthly plans include access to an attorney. These lawyers are familiar with the practice of law and have been known to provide excellent customer support. Customers can ask questions about their personal situation, seek advice through the whole process, and give access to legal documents or legal forms at any time. For example, a client can seek online divorce help and have documents reviewed by a lawyer through LegalZoom divorce review.
Some of LegalZoom's Express Gold packages include a free short-term subscription to QuickBooks Online. This added bonus is especially useful for small business owners.
The LegalZoom website features an Article Center and a Video Center. These customer support features offer information and instructions in several categories of law.
LegalZoom's legal services have been used to answer hundreds of legal questions and concerns. Among its most popular services are in helping people obtain a patent, building a business, and teaching people how to make wills and trusts.
These features have been used thousands of times and LegalZoom has made these processes simple and easy-to-use for its clients.
Although LegalZoom has many great features to its online legal services, there are a few drawbacks to consider. There is not a free trial for LegalZoom's services. There are additional charges and limitations to their business services. The limitations of LegalZoom are as follows:
The main concern with LegalZoom is that you can have access to an attorney, for a monthly fee. If you are paying for single use services or the economy package, you will be directed to its customer support team. LegalZoom's Customer Care Specialists, are not attorneys and are not as effective as talking to an actual lawyer. These Customer Care Specialists can provide general counsel but have many limitations to what they can and cannot say for each case. If you choose to pay for access to an attorney then the cost of the online legal service is much higher.
Currently, LegalZoom does not offer a free trial for personal and business legal services. Without the ability to test out the services it is hard to know if this is a company you want to hire.
With LegalZoom's business legal service package, LegalZoom only allows legal forms and paperwork with 10 pages or less to be reviewed before they charge you a fee. Additional page prices are: 11-15 pages: $39, 16 - 25 pages: $99, 26+ pages: consultation required. A filing fee is applied for filing many of its legal documents and paperwork. These expenses are traditionally in the basic packages other companies offer. But again, LegalZoom offers its basic price for much cheaper than its competitors.
LegalZoom's monthly business subscription plan is not unlimited. Customers are limited to a certain number of pages an attorney will write in a legal letter, the amount of time you have on the phone with attorneys, and several other limitations.
LegalZoom complaints are common from its customers. The main complaint of LegalZoom was customer service. Many individuals talked to LegalZoom and had poor experiences filing documents, had critical reviews of its customer service representatives, and reported a lack of help throughout the process. Although many of these clients used LegalZoom's economy package, which doesn't give clients access to LegalZoom's lawyer help, LegalZoom needs to train its Customer Care Specialist better to help its clients.
Paying for a premium package can ensure that you won't have these issues, before putting your trust in the economy plan make sure you understand the risks.
I used legalzoom to set up a will and power of attorney. The cost was reasonable, but you do get what you paid for. Not a ton of hand holding and best practice advise. We still have our will, but ended up cancelling our service as we did not find the ongoing use of an attorney, worthwile
Reply from LegalZoom
Feb 23, 2021
Hi Greg, we value your feedback and appreciate that you shared your experience with us. If there is anything additional that we can do for you, please do not hesitate to reach out to us.
We used Legal Zoom to set up our will and power of attorneys. It was a good inexpensive way to do it, but the legal language can be challenging and it was a bit of a process.
Reply from LegalZoom
Feb 23, 2021
Hi Trista, we're sorry to hear that you found a part of your experience confusing. If there is anything else that we can do to clarify things, please let us know at [email protected]
LegalZoom's review score is 30.4% lower than the average review score of the top recommended Online Legal Services Company
I had paid for a trademark search with LegalZoom and they did a very very poor job…the trademark was rejected and I called LegalZoom and talked to Joya a manager with LegalZoom and they weren’t willing to make it right…I told Joya that I was going to leave negative feedback on the internet but he didn’t care….we were having a back and forth and he said I interrupted him and he went into a long spiel about how interrupting was disrespectful…I tried to point out that a back and forth was how conversations go…I let him say his peace but boy to be dressed down by an employee of a company when you are a CEO of a couple companies and i’m 60 years old is quite offensive…I would find a better company to do business with…as it’s one thing to refuse to make things right but quite another to be disrespectful and I was nothing but respectful to him…can you say “power trip”....I hate leaving bad reviews but hey I gave them every opportunity to make it right...used to be a good company...steer clear....or you will lose money like our company did.
Reply from LegalZoom
Dec 01, 2020
Hi Fred, we hate to hear about a disrespectful encounter with one of our agents. Please email us at [email protected] so that we can look into this situation further.
I used LegalZoom to find a template for a durable power of attorney document after my mother had a stroke. I was able to find one for free that was specific to my state and enabled us to make sure we were able to appropriately for her financial needs.
Reply from LegalZoom
Dec 01, 2020
Hi Kent, we're happy to hear that you had a positive experience. If there is anything else we can help you with, please don't hesitate to reach out.
Great for straightforward legal transactions. Used them to get our trademark and it all went through great.
Reply from LegalZoom
Oct 22, 2020
Hi Christopher, thank you for taking the time to let us know that you had a positive experience. If there is anything else that we can do for you, please let us know.
I paid for premium service for setting up the simplest service (DBA). I called after a week to as I saw that my order was stuck in the first stage of the process (name check). After ten days I called again as my order was still stuck in the first stage of the process (name check). I called and I was told the first time that they had too many applications and they would do their best. No progress. I called again and they said that they can promise a 7-20 days turnaround but that's not the case. They don't include in that, the public authorities trurn-around time. After a month and a half I'm still stuck at the same point and they say they don’t know when a simple DBA is going to be ready. This a joke of service, very very costly con artists. Stay away.
Reply from LegalZoom
Oct 22, 2020
Hi Jose, we're concerned to hear about your confusing experience. A member of our escalations team will be reviewing your order to understand what happened and will follow up with you directly.
My first time experience with legalZoom has been wonderful so far I had no problems getting started and with that alone been a blessing without having to wrack my brain doing so
LegalZoom they work as a team thanks to get on the right track for starting your own business in the beginning until the end so far they have not left my side
The process was pretty straight forward and when I got stuck they have reps available to assist and help with any questions.
Reply from LegalZoom
Jul 31, 2020
Hi T, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!
Legal Zoom Is So Amazing and very helpful specially they customer service they always to go above and beyond for you
Reply from LegalZoom
Jul 08, 2020
Hi there, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!
sometime I call as waiting long in hour no for me need know open the login and password so done not work I wander
Reply from LegalZoom
Jun 29, 2020
Hi Louis. Thanks for taking the time to leave your review. We appreciate your feedback.
Great and fast service. Always they answer questions on time and appropriately manner. I am so happy with this service.
Reply from LegalZoom
Jun 29, 2020
Hi Leonor, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!
It was easy to find the product that I needed. Reasonable price fast delivery
Reply from LegalZoom
Jun 29, 2020
Hi Ann, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.
Legalzoom is a TERRIBLE company whose business practices consist of trying to trick people out of as much money as possible while using aggressive up-selling tactics to try and get even more money out of their customers. In my case Legalzoom somehow FORGOT to submit my Statement of Information to the Secretary of State for 6 MONTHS resulting in a penalty of HUNDREDS OF DOLLARS sent to me- that’s how I found out Legalzoom completely failed to perform the service I PAID THEM FOR. Of course after receiving the penalty invoice from the franchise tax board of California I contacted Legalzoom customer service and was promptly treated with skepticism and denial that they had any fault in the matter. After days spent on the phone with a multitude of Legalzoom customer service people and never being allowed to speak to a supervisor and getting nowhere, I decided one day to check my business page on the Secretary of State’s website and magically somehow the Statement of Information had been filed...by Legalzoom...6 MONTHS LATE and only AFTER I had contacted them alerting them to my problem. Overall my experience with Legalzoom has been filled with nothing but pain, frustration, and overpaying for services. Even their premium package options when setting up a legal entity with them consists only of “free” phone consultations consisting of relentlessly pushy salespeople trying to up-sell me on their third party services. In other words, what you’re essentially buying when you add on premium package options with Legalzoom is the privileged to be aggressively up-sold to by their third party partners. Unbelievable. Even timeshare rental seminars provide you with a free shuttle ride and some snacks. Not Legalzoom though, they just charge you for it. I will NEVER, NEVER, NEVER recommend Legalzoom or it’s services to ANYONE EVER. STEER CLEAR. This unscrupulous company wants nothing more than to take your money at a time when you’re trying to build a brighter future for yourself and your loved ones. My best advice to you is don't walk- RUN AWAY from anything having to do with LegalZoom.
Reply from LegalZoom
Jun 29, 2020
Hi Randy. We're truly sorry about what occurred with your order and with your customer care experience. We’d like to try to make things right. Please feel free to contact [email protected] & we’ll be sure to have a manager respond.
Created a LLC in 2011 we are in NY State according to our articles of organization the secretary of state is designated as our agent but apparently legal zoom automatically adds themselves also calling it a free trial ( found that out from their rep today)- and then charges your company's account annually - on 2013 we received a biennial statement and removed legal zooms address from our paperwork - we are seasonal so had not realized they had been charging our account yearly for being our registered agent although they were not our agent - beware of this practice - I spoke to a person at legal zoom who said if I sent in copies showing all of this from the secretary of state I could be refunded - but after getting the proof legal rooms rep on the phone today said they do not refund after 120 days and she is the one who just told me they do the free trial and that most people dont realize what that means and that if the customer does not call in to cancel it they will continue to be charged annually - so although creating your business on line seems simple and easy - after the additional charges they slip in on you- you would be better off going to a real person who isn't going use sneaky practices to take your money ( I've seen some saying 159 - I was recently charged 399
They have a extensive product offering but their website is challenged. Had a lot of delays in putting together a comprehensive living will package. Had to call the toll free number multiple times to rectify the situation.
LegalZoom is such a powerfull tool that it helped me with real estate issues. If it weren't for LegalZoom I could have encountered more serious obstacles. This service helped me avoid potential legal pitfalls. Something I am very grateful for, at any price. But guess what, it is reasonably priced too. Can't get better than LegalZoom, that's for sure.
--The directions online and the person who went through our initial application were wrong about the requirements for the name of a nonprofit, causing the first delay. --LegalZoom paired us with an attorney who had no non-profit experience. In addition he was 20 minutes late to our 30 minute appointment, he was condescending, and he was thoroughly unprepared. --We were charged prematurely for our business advantage account. --The accounting firm LegalZoom partners with completely missed our first appointment. The second appointment was made with another professional with no non-profit experience and he was 15 minutes late to our appointment. --There is no "submit" button for the form 1023 so if you start on it and continue to work on it, it just submits without your knowledge and then you don't have the ability to get it back to continue working on it. --You have to click through multiple links (some of which are hidden) on the LegalZoom website to find the tiny, light grey caveat that the "rush processing" for the Express Gold doesn't include the time it takes the State to get through the paperwork. We chose the $359 package over the $99 package specifically for the rush purpose. --I reached out to LegalZoom three times to find out why our application was delayed. Each time they said they would look into it and get back to me. No one EVER got back to me. I had to reach out again for a fourth time to ask what was happening and they told me the day before we were rejected. It turned out were were rejected because of two errors that were made by LegalZoom, not by us. So we were waiting seven weeks to be rejected because of THEIR errors. Then they refused to do anything to make it right. We had to pay the fee to refile, even though it was THEIR errors that caused the need to refile. Dishonest, unhelpful, terrible business practices.
Jacqueline D Simon
BEWARE of the Registered Agent SCANDAL! This company automatically makes itself your business's registered agent and will continue to bill for this so-called service annually, which is literally just a name listing and they claim that they will send you so-called alerts! It's a scandal. I NEVER HEARD A PEEP FROM THEM until I just received a collection notice in January 2020. They are collecting for supposedly being my Business Registered Agent back five years ago in 2015! Yes, they are so desperate to get revenue that they are billing inactive businesses from 5 years ago! When I contacted the state of Pa, they told me they get calls ALL THE TIME from people like me who didn't realize I was being scammed by Legalzoom. They should re-name themselves Il-legal Zoom. Contact your state to find out if you can be your own registered agent/office. That's what I did. If only I had known about this option 5 years ago! They have no problem making themselves your agent and billing you, but they are unable to make changes to remove themselves as your registered agent. You have to do that on your own! If I could give them a negative star review I would. Go to one of their competitors. They need to realize that they are taking advantage of the unsuspecting. They should be all about customer service, not a disservice.
Easy, simple, cost effective and very helpful and quick.highly recommend.
I have to say Legal Zoom is a very unprofessional company and I would never use them again. I have tried to get my LLC setup though them and their communication and delays are very unprofessional. NEVER pay for the expedite service as it does not buy you anything. Been 2 weeks and they only say delay. NO ONE Responds to any contact which is even worse. GO to a regular attorney and do not waste your money on this poor company! I would give a ZERO if I could
Should receive ZERO stars. They do not disclose all the fees and have horrible customer service. I should have done my homework before using them.
I used Legal Zoom and 1800 Accountant once in 2014. Never renewed services of both. Today 1-9-2020 we received a collection notices from a lawyers Caine & Weiner stating we owe $159.00 for representing us in 2015. We received no bill, no notification nor online renewal acceptance or refusal. We have seen several forums online with people just like us who are receiving these notices and never subscribed. We have notified the above stated attorneys we did not subscribe to their services and refused to pay this bogus charge. They advised us we could settle for $99.00. We declined their offer. They then advised us they will put us down as refusal to pay and we will have a judgement against our company.
Was very nice and professional service. Was great experience and very knowledgeable service. Thank you
Very prompt and extremely service. Willing to spend as much tine with me as needed; will continue using Legal Zoom oh future projects.
I live in Ohio. There is only one law firm, with only three lawyers, associated with LegalZoom. No choices. Each state has a similar arrangement. I should have paid closer attention to the limited options prior to joining LegalZoom. Lesson learned.
LEGALSCAM is what LEGALZOOM really is. They basically charged me over 600 dollars and asked me a bunch of questions yet left me to do basically ALL THE WORK I hired the for them to do as a nonprofit. DON'T WASTE YOUR MONEY.
They charge $399 for Registed Agent Service, my accountant provide this for free!! I form a corporation through Legal Zoom. Paid $736 for the service. Big mistake, later I found out my accountant will do it for half price. If you check local newspaper, and search a little, a lot of the accountant will do it for free if you use their tax filing service. Legal Zoom slap me with $399 Auto Renew Register Agent Service fee. The agent told me he can give me half off. Sounds like they are doing their best to charge you some money... I told him I want out, and he said I have 30 days to change the Register Agent from the state department. I called the state department, the clerk told me that she just spoke to more than 10 people before me that day had the same issue from Legal Zoom. Turn out, the change information is more complicated than forming a new corporation. I ran to my accountant for help, as expected, we cannot get the state record updated within 30 days. They just rob me for the $399 when my accountant provide this from free.... What a scam!!! They should be shut down by the congress or senators... Any public advocate, please look in to their business practice, the auto renew of a service they charge $399, everywhere else charge $50 to $75.
Terrible service and people to do business with. They are not attorneys, can’t give advise, don’t file paperwork & don’t assist in filling out documents or that process. I paid $1100. Seems like a scam. Due your due diligence. Buyer beware.
LegalZoom stole my Credit Card number and billed me $399. I am closing my bank account because I have no other way to guarantee that LegalZoom won’t steal more money from me.
We prepared our first will with legalzoom. We were leaving on a vacation and I panicked and wanted to get this done before we left. It was so simple and easy! We got it done within a hour. They explain things so anyone can understand and fill out the forms with ease. It gave me confidence to know that our will was in place!
If you are in need of basic I really mean basic docs this is not a bad platform. It even offers clarification on what to enter where.
They are just a service that does the paperwork and send it to you after its all done they take your money and only ask you in the beginning if you have any questions after that don't care about you there slow and take 2 mouth to get everything for your new business to strat you have to get the insurance yourself it's not really a lawyer office just get paid for doing paperwork only but if you don't know how to get the business license and tax ID they do that only not very friendly people so I don't think I will ever use them again
This has been the best customer service I have ever recieved thus far! My representative addressed me with open arms to the services legalzoom provides!
Wonderful..long time Customer. Very helpful for a Saturday
We used Legal Zoom to set up our LLC and file our Trademark Name. They took care of all the paperwork we needed.
Awesome and very helpful. They know what they are doing. Please keep it up.
Very Professional and organized when helping me get everything set up.
I want to thanks legalzoom for a good service.I recommend doing buisness with them.Cheap and effective.
If I could give this company -5 stars I would. I feel word of mouth is the best advertisement, and I've made sure to Express my horrible experience to anyone who will listen. I have been sending emails about cancelling my services with Legalzoom as well as phone calls with their representatives. Emails are dated over 2 years ago. I had to change my credit card number with my credit card company because legal zoom would not stop feeing me for their unused services when I've requested many time to close my account. I have an outstanding CPA who has cost me so much less for their services vs legalzoom. I specifically stated in my emails and phone conversations to cancel my services with Legalzoom as the business is no longer running. Their representatives are incompetent and will almost always give you a different excuse than the last, of why the account can't be closed. A year later I am now receiving a collections $300 bill for the Registered Agent. Which I told them I wanted to cancel due to the business being gone. They confirmed today that they have received my request but did not process my request as I need to contact the Secretary of State and have it changed first. This is the first time out of the 3 years I've had my services with legal zoom they actually told me to contact the state my LLC is in and what document I need to have filed. I had to contact Missouri state (I live in NC) and obtain paperwork, fill it out and send it in to the courthouse before legal zoom would allow me to cancel my account. If you have extra cash to just throw away, this is the place for you. Scammed me out of over a grand. I have other friends with LLC who's stories match my experiences.
Applied for LLC through legal zoom. Actually spoke to someone on the phone after completing online application as was concerned about the spelling of my name. People often spell my last name wrong. Well, after paying for the service I provided I get the documents with my middle name spelled wrong. Tersa, Who is named Tersa?! I spelled out Teresa twice to the woman on the phone. After calling LegalZoom regarding this they inform me they can only change some of the documents as the IRS will not speak to a third party. Understandable, but I paid for the convenience of not having to go through all that. Now I have to call the IRS. I'm expecting it not to be an easy fix in that I will be transferred from person to person. Would not recommend using LegalZoom as you may not get what you paid for. I didn't and I got and "I'm sorry" and "we can't."
I have used LegalZoom to get legal documents. I used a rental agreement that they had prepared and it was perfect for what I needed. It wasn't too expensive and saved me the hassle of hiring an attorney, but at the same time provided the assurance that I was protected in the contract and that it was all legal.
I needed a rental agreement for a house we ended up renting out and I looked one place and that was all it took, LefalZoom. The website was easy to find exactly what I needed and the template was self explanatory. If I ever need quick legal help again I will go to LegalZoom.
LegalZoom is a great website and business for all of your legal needs. I have used them multiple times for business and personal reasons. I love their templates for contracts and their help setting up more complex things. I would recommend them to anyone looking for some legal help.
It seems their goal is to up sell you on services you don't need and then make it extremely difficult to cancel those services. I've been trying to cancel them as my 'Registered Agent' for months now, I keep getting the run around saying they're going to do it then find out it's not done. I may have to get my credit card company to do a back charge since LegalZoom seems incapable of making this simple change for me, yet unsurprisingly they don't have any problems billing me $500/yr for the service they are incapable of cancelling.
They only eager to take your money and pass your problem to customer service. Lied about refunds. Do NOT USE LEGAL ZOOM!
Pretty disappointing that a lot of companies have 0 integrity and are slick. I used legal zoom to register an llc for me and I told them that I do not need them to be our registered agent, every one know you can be your own registered agent. I have had my card info changed since I have ever done business with them which is over a year ago and they have contacted me numerous time in the last few months and I told them I don't need their service. They just got 400 dollars from my acct and I still have no clue how they got my info, they must have gone to my financial institution and told them I have an automatic deduction. I never authorized them to get 1 dollar from me outside of me paying them to register our company. They know exactly what they are doing, slicksters
OMG! I wish I would have known that legalzoom was a scam business. I paid $948 for the Express Gold package to start my non-profit. I haven’t received one thing from them. I have sent emails to them and I receive one response stating that I could not be refunded. All other emails have gone unanswered. They will not pick up the phone or return your calls. STAY AWAY FROM LEGALZOOM. THEY WILL TAKE YOUR MONEY AND PROVIDE NO DOCUMENTS. YOU WILL RECEIVE ZERO SERVICE!
I used Legalzoom for filing a trademark. Basically once they file you cannot receive a refund, even if they screw up the application. Our trademark was denied and we now have an office action. When the trademark was submitted I did talk to someone from Legalzoom, however, I know now that you do not talk to lawyers, instead you are talking to legal aids from Legalzoom that advise you. Now that I have hired a law firm to help with the office action, which is costing us more money, they informed me, and I quote them "I would personally ask LegalZoom for your money back because it is 100% clear to me that the specimen you submitted with your trademark application is not an acceptable trademark specimen." So, had I talked to a real lawyer instead of Legalzoom, they would have recognized that the specimen submitted would not be acceptable, but Legalzoom is either incompetent at best, or at worst allow customers to fail applications (patent and trademark included) so that they can make more money on you when/if you use them to solve the problems caused by their incompetence upon filing. See how that works? They make no guarantees and you really don't talk to a lawyer when go over your trademark application. To add insult to injury, the well known trademark law firm we are using now costs the same, if not a little less, than using Legalzoom and I am so much happier working with them. They are 100% more professional and knowledgeable than anyone I ever talked to through Legalzoom. It is completely ridiculous that the legal aid did not know our specimen would not be accepted. Through dealing with the process I can now look the specimen we submitted and know that it would not meet the requirements for the trademark application. I will make another note that I did use Legalzoom to create our LLC, and while things did not happen quickly, we were successful and I have no complaints on the service. That being said, I will not use Legalzoom again. They are simply document pushers and not really legal advisers in any way! I wish I had read reviews before choosing to use their services!
Attempted to reach customer service to inquire about an LLC corp which I believed was filed in the wrong state. The representative that took the phone order did not have adequate knowledge to the questions being asked before filing paperwork. Instead, it was all about "getting the sale completed". Legal Zoom talked a good game attempting to earn your business, but their customer service follow-up is less than poor. I've been trying to reach an individual now for over a week, and finally today demanded to speak with a supervisor. I was assured that information would be obtained, and I would receive a call back within hours, not days. To my surprise, I received some sort of email with a partially translated conversation from my original order, with complete sections deleted and/or not transcribed. No follow-up call, no anything. There is only one word to describe this organization, and it's unprofessional. I was assured that we would work together to resolve this problem. Well, I now must file my own paperwork in the proper state, and pay hundreds of dollars. Do yourself a favor.....do your homework before you consider using this company; phone your state organization, and file the paperwork yourself. At least if there is a mistake, you can claim ownership. Something Legal Zoom does not yet understand.