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LegalZoom

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5.8

Overall Score

LAST UPDATED: April 23rd, 2024

For over 14 years, millions of people have trusted LegalZoom for both business and personal legal aid. LegalZoom states that "whatever your legal need, we have the answer." They provide assistance with copyrights, divorce, business formation, estate planning (trusts and wills), name changes, patent applications, a power of attorney, prenuptial agreements, real estate leases, and trademark registration.

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The Good

  • Services
  • Low Monthly Price
  • Access to an Attorney
  • Free QuickBooks Subscription
  • Member Resources
  • Most Popular Features

Services

Overall, LegalZoom has many great perks for its services. It offers personal level and small businesses legal assistance, at a very reasonable and competitive price. In addition, both personal and business plans give the customer access to a lawyer for questions on legal matters and legal advice.

Low Monthly Price

LegalZoom's prices for both personal and small business services are very competitive. Its monthly package fees start at $9.99 for individuals and $23.99 for business owners. These prices are almost half the price of some competitors, and hundreds of dollars cheaper than hiring a lawyer. These prices are based on LegalZoom's economy package.    

Access to an Attorney

Both personal and business premium monthly plans include access to an attorney. These lawyers are familiar with the practice of law and have been known to provide excellent customer support. Customers can ask questions about their personal situation, seek advice through the whole process, and give access to legal documents or legal forms at any time. For example, a client can seek online divorce help and have documents reviewed by a lawyer through LegalZoom divorce review.

Free QuickBooks Subscription

Some of LegalZoom's Express Gold packages include a free short-term subscription to QuickBooks Online. This added bonus is especially useful for small business owners.

Member Resources

The LegalZoom website features an Article Center and a Video Center. These customer support features offer information and instructions in several categories of law.

LegalZoom's Most Popular Features

LegalZoom's legal services have been used to answer hundreds of legal questions and concerns. Among its most popular services are in helping people obtain a patent, building a business, and teaching people how to make wills and trusts.

  • Business Formation-  LegalZooms's LLC Formation Service helps start many new businesses. Whether you need help forming a corporation or LLC LegalZoom's attorneys can help. The step-by-step instructions and help from attorneys make starting a business easier and save small startups lots of money throughout the entire process. Although this type of legal aid may require more time from its customers, it also can save companies hundreds of dollars.  
  • Intellectual Property- A patent attorney on average costs $300 dollars an hour. That means if you hire an attorney and they ponder your case for an hour then you owe them $300 dollars. When you have an idea, LegalZoom's services might be a better option for you. The trademark application is simple and clear. LegalZoom will perform a trademark search to ensure your company isn't breaking any laws. Although you won't have all of the features you might have from hiring a personal lawyer, you also won't be charged the steep prices.
  • Wills and Trusts- Individual help with a will or trust can be quite useful. Many people do not want to hire a lawyer to assist them with their personal will or trust. This online legal service helps people quickly create and file their personal will or living trust.

These features have been used thousands of times and LegalZoom has made these processes simple and easy-to-use for its clients.

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The Bad

  • Additional Fee for Attorney Access
  • No Free Trial
  • Additional Charges
  • Not Unlimited
  • Negative Reviews

Although LegalZoom has many great features to its online legal services, there are a few drawbacks to consider. There is not a free trial for LegalZoom's services. There are additional charges and limitations to their business services. The limitations of LegalZoom are as follows:

Additional Fee for Attorney Access

The main concern with LegalZoom is that you can have access to an attorney, for a monthly fee. If you are paying for single use services or the economy package, you will be directed to its customer support team. LegalZoom's Customer Care Specialists, are not attorneys and are not as effective as talking to an actual lawyer. These Customer Care Specialists can provide general counsel but have many limitations to what they can and cannot say for each case. If you choose to pay for access to an attorney then the cost of the online legal service is much higher.

No Free Trial

Currently, LegalZoom does not offer a free trial for personal and business legal services. Without the ability to test out the services it is hard to know if this is a company you want to hire. 

Additional Charges

With LegalZoom's business legal service package, LegalZoom only allows legal forms and paperwork with 10 pages or less to be reviewed before they charge you a fee. Additional page prices are: 11-15 pages: $39, 16 - 25 pages: $99, 26+ pages: consultation required. A filing fee is applied for filing many of its legal documents and paperwork. These expenses are traditionally in the basic packages other companies offer. But again, LegalZoom offers its basic price for much cheaper than its competitors.

Not Unlimited

LegalZoom's monthly business subscription plan is not unlimited. Customers are limited to a certain number of pages an attorney will write in a legal letter, the amount of time you have on the phone with attorneys, and several other limitations.

Negative Reviews

LegalZoom complaints are common from its customers. The main complaint of LegalZoom was customer service. Many individuals talked to LegalZoom and had poor experiences filing documents, had critical reviews of its customer service representatives, and reported a lack of help throughout the process. Although many of these clients used LegalZoom's economy package, which doesn't give clients access to LegalZoom's lawyer help, LegalZoom needs to train its Customer Care Specialist better to help its clients.

Paying for a premium package can ensure that you won't have these issues,  before putting your trust in the economy plan make sure you understand the risks.

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The Bottom Line

Overall, LegalZoom offers great online legal services with several beneficial features, such as a QuickBooks subscription and educational member resources. The main selling point for LegalZoom is its incredible price, which is well below its competitors.

The main drawback to LegalZoom is having an additional fee for access to an attorney and other legal assistance. If your legal needs are beyond legal forms and paperwork, it may be wise to seek out an independent lawyer or law firm for legal representation and specific advice in unique legal matters.  

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4.6

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791 Reviews

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Doris Murphy Las Vegas, NV

I believe that you receive great value for your money. I do think that the program should make it easier to find the documents you need to use to create the documents you paid for. I never thought to look under purchases for access to the questionnaires for all the documents I purchased. But maybe lots of people are smarter than me and had no problem. Also after I completed my purchase it took me to a page to schedule a call with an attorney.... no instructions that I could wait..... So I wasted his time by getting a call before I even knew where to start the documents. A short blurb on the page that says... access your documents at this place and make an appointment with the attorney when you are ready to ask them something. I was completely lost about that.

1 year ago

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Reply from LegalZoom

Hi, Doris - we appreciate your feedback on this, as we’re always looking to improve the way we communicate with our customers as well as our products/services. We’ll share your note with the team. Thanks again for taking the time to reach out.

Dec. 20th, 2022

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S B Taylor Seattle, WA

I had a question about an extra (unnecessary) service I'd purchased on top of a package. LegalZoom was on top of being sure that service was removed or used (not paid for and sit idle). When I called, I talked to Robert, and he was delightful- professional, knowledgeable, and KIND. I felt like he cared about my experience & business. He went above and beyond to make me feel comfortable and secure with the information I was given and answered my questions more completely than I'd asked. He refunded my purchase and I appreciate that he explained what the previous package included so I would not be repeat this mistake. Robert is a stellar example of GREAT customer service. You can teach people about your product, but you can't usually teach people to be genuine and gracious- that comes naturally- and his demeanor today embodied those traits. He will be the reason I recommend your product to others.

1 year ago

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Reply from LegalZoom

We love this feedback and we thank you so much for taking the time to share.

Nov. 16th, 2022

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Felecia D Young TX

Very professional. Very Knowledgeable. I loved the ability to change my Living Will for a few weeks after my purchase. Cyndi's empathy and caring enough to listen make me made me come back to make other purchases in the future. She was super! She was knowledgeable and answered all of my questions in her own special personality. I only called other than the weekend because I needed a question answered immediately and got Jon. He again was knowledgeable and professional. Using Legal Zoom simplified my life. The professional looking paper work was impressive. I writing my will next and will purchase the $25 monthly attorney assistance, thanks to Cyndi's explaining it to me. Kudos Legal Zoom.

1 year ago

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Reply from LegalZoom

Thank you so much, Felecia, we appreciate you for taking the time to share such amazing feedback.

Nov. 11th, 2022

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Angel Chau El Monte, CA

Customer service is outstanding, especially with reps who can guide you through the process of setting up your business. LegalZoom offers the full package and have a team of CS to back it up. I was fortunate to connect with Davonte. He was extremely helpful and knowledgeable. He was patience, guiding me through the process, especially when at some point I had no clue what I was doing. He made the process a lot easier and provide solution to resolve my issue. He walked me through the whole process and ensure that my document is complete with no outstanding issue and made sure to explain along the way so I fully understood what I was doing. It was a pleasure to connect with Davonte. He is a great example of someone who truly knows their subject, product and can troubleshoot and provide solution.

1 year ago

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Reply from LegalZoom

We love this, Angel, thank you for taking the time to share your experience and we know Davonte will appreciate this as well.

Oct. 31st, 2022

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BCM Alexandria, VA

Early in September I had what I thought was a simple legal problem that needed review just to make sure I had covered all the bases and that the legalese aspects were correct. I contacted a lawyer friend. Not her specialty. Her referral hasn't kept her license up. Her referral was in practice but this was out of her specialty. She referred me to a CORPORATION specialist (the job was to reduce the number of shares of my small corporation) who didn't answer my email. I had an October 30 deadline so knew I had to move. What to do? Then I remembered - Legal Zoom made filling out our wills so easy...let's try them. I explained the situation to the representative who obviously had a legal background but presumably was not a lawyer. He said "WE CAN DO THAT FOR YOU." Words I needed to hear. I sent the forms to Legal Zoom. Within their reasonable charges there was the charge the state had for submitting an Addendum. They sent the paperwork and the fee off to the State . I literally did not have to do anything. The State approved and I have saved $569 a year because of their help. Too bad I didn't think of them in 2021. But thank goodness I thought of them in 2022! I am educated in many areas - none of them to do with legal documents. Reading legal documents for me is like understanding calculus . Legal Zoom personnel quickly cut through the legalese to the meat of the document and give me the solution I needed. Try to get your ducks in a row as far as what you understand of the issue, then call them. I'm betting you will be very pleased.

1 year ago

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Reply from LegalZoom

We're happy we could be there for you when you needed us and thank you for sharing your experience.

Oct. 21st, 2022

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Marshall Trey Wood San Antonio, TX

Always… when that business pops into your head and you decide to go forward, properly and “legally” you should choose Legal Zoom. I tried another “discount” company once to handle my articles of incorporation. All I’ll say is, I certainly received the “discount”… because they “discounted” my endeavors and made me feel foolish because of their need to feel superior. Legal Zoom was nothing like that. They made my idea feel important and were happy to answer my questions, no matter how uneducated they seemed. Their prices are fair and their customer service is prompt and courteous. That’s all I needed to be on my way to pursuing that great American dream of independence and prosperity!

1 year ago

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Reply from LegalZoom

Wow, this is amazing, Marshall. Thank you so much for taking the time to share your experience.

Oct. 18th, 2022

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FAFO Logistics LLC Houston, TX

I've had very good experiences with every agent I've worked with at Legal Zoom. They have all been knowledgeable, professional, and friendly. I had little to no experience starting or getting a business off of the ground. So far the agents have walked me through assuming a business I bought as well as starting another from scratch. The website keeps you up to date with what you need to know and information they need to keep you on track. They've helped me accomplish something I never thought I would be able to do on my own. If you are unsure of how to get things started with a business you would like to kick off you won't find a better starting point than Legal Zoom in my opinion. They've seriously streamlined the process of starting a business and the knowledge of their agents in their respective roles is unmatched in the industry.

1 year ago

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Reply from LegalZoom

Thank you for allowing us to be a part of your journey and for sharing your experience.

Oct. 17th, 2022

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Tara Mulligan North Hollywood, CA

They lock you into subscriptions so you have to wait until December (right before tax season) to cancel or else you pay for the full subscription anyways. I used them last year for my LLC tax filing and they took over 2 weeks to file for me. When I asked about it, they said they were prioritizing filings for other states first. Besides all the added on fees for necessary filings, purposefully confusing website, and refusal to give advice on anything outside of annual taxes (like sales tax), they make it even harder to leave and manage filings independently. Save yourself hundreds by forming your LLC + filing yourself online. I am disheartened by this company and the way they take advantage of small business owners.

3 months ago

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Muhammad Faisal Nadeem

Legalzoom is a scam. They are cheaters. They are liars. I wanted to form and LLC. They gave me a bill and I agreed to that. . I am writing to express my disappointment and frustration regarding my recent experience with your service. I recently ordered an LLC formation through your platform and was shocked to discover an unauthorized charge of $199 on my account. I spent an hour with your chat support, only to be informed that this charge was for a subscription that was not clearly stated during the ordering process as according to them, it was must have service for filing an LLC so they took decision on my behalf to provide me that service for 199 USD. Despite my repeated requests, the subscription was not cancelled and they refused blatantly to acknowledge their mistake and cancel my subscription at any cost. They told me a tedious process where I would have to arrange physical address, open a bank account and then go to secretary of state to have legalzoom removed from my representative and then they will consider merit of a refund and might my application of refund be considered favorably. This all shouts scam. Beware

5 months ago

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Reply from LegalZoom

Hi, Muhammad, we regret any frustration this may have caused. We will have a member of our Executive Escalations Team reach out to you within one business to support you with the concerns you have with your existing subscription.

Feb. 12th, 2024

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Nell Potgieter La Mirada, CA

The service of this company was a breath of fresh air. I am satisfied knowing Legal Zoom cares about providing the best service to their customers. I look forward to working with them. Most companies care about the numbers and not the service. My first interaction was amazing. The representative that helped me was friendly and understood all my questions.

1 year ago

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Reply from LegalZoom

We appreciate you, Nell, for taking the time to share your experience, and know we're always here to help.

Dec. 20th, 2022

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Patricia Lewis Los Angeles, CA

I highly recommend legal zoom as a registered entity, customer service is awesome they get the job done, no worries, no problems as an entrepreneur/business owner it can become very daunting to organize the small but very important paperwork. That's why I hire the professional. Great work, great experience, stress - free. Thank you First Time Second Chance LLC

1 year ago

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Reply from LegalZoom

Thank you for allowing us to be a part of your journey, Patricia, and for sharing.

Dec. 20th, 2022

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Lawana Vanderploeg Lawton, OK

Legal Zoom is my go to for anything legal and I've never been sorry about that! They helped me so much during hard times not knowing which way to turn....can't forget a business that operates like they do! Thank you over and over to all the Legal Zoom professionals! Continue to use them and more changes I'm needing. Finding more answers and less questions is my goal.

1 year ago

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Reply from LegalZoom

This is amazing feedback, Lawana, thank you for taking the time to share your experience.

Dec. 14th, 2022

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ISPublic New Braunfels, TX

The application l The application is very easy and the customer support is superb. I have called a few times and received excellent help and support everytime. They have solved all my issues and answer all questions they could answer given that they're not lawyers. They have stayed with me through all the application process. I find them to be amazing.

1 year ago

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Reply from LegalZoom

And this feedback is amazing, thank you for sharing.

Dec. 14th, 2022

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Stephanie Fenton Fort Lauderdale, FL

Attention! LegalZoom! You have an amazing employee--Faron B!! Faron B (LegalZoom) provided the best customer service I have ever received, today, regarding my Tech Start Up's LLC! The process of becoming a new business owner is daunting, to say the least, and Faron B (LegalZoom) made it all very painless. He provided detailed, thorough answers to all of my complex questions. He was patient, knowledgeable, resourceful, and efficient with my time. Faron has left me IMMENSELY impressed with LegalZoom services! Great job! Thank you Faron B! LegalZoom 👏

1 year ago

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Reply from LegalZoom

We love this and appreciate this feedback, and we look forward to sharing this with Faron and the team, thank you, Stephanie.

Dec. 15th, 2022

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Amber Ellman Orlando, FL

The process was easy and when I had an issue, Samella from Customer Service was polite and friendly during our call. She listened to my concerns and was compassionate. She was very knowledgable about the LegalZoom products and helped to educate me as a consumer. I really appreciated the ease of access to, and assistance with these family planning documents. Thank you so much. -appreciative customer

1 year ago

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Reply from LegalZoom

We appreciate this wonderful feedback and we look forward to sharing this with Samella and the team.

Dec. 12th, 2022

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Nyibol Bior Houston, TX

Starting a new business and especially by yourself is difficult. It is nice to have Legal Zoom to help me through the process. I can hardly wait to start helping my community and generating funds to support women and young girls living as refugees. For the past 33 years, I have not stopped thinking about how to do this, and finally with my business I can ask for help for the benefit of others. Thank you, and please pray for a great outcome!

1 year ago

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Reply from LegalZoom

Thank you for allowing us to be a part of your journey, Nyibol, we wish you nothing but the best.

Dec. 9th, 2022

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Bill Stoermer Stockton, CA

LegalZoom is my "go-to" for business needs and setting up companies. The experience has always been fantastic and super easy. I have recommended LegalZoom to many over the years. As long as one does not need legal advice, LegalZoom is an amazing alternative to traditional brick & mortar law firms. I have used both and hate paying the huge fees asscoiated with traditional law firms for relatively straight forward matters.

1 year ago

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Reply from LegalZoom

Oh how we love feedback like this, Bill, thank you for taking the time to share.

Dec. 9th, 2022

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T J

Every agent that I spoke with at legal zoom treated me in a professional manner. all agents were very familiar with my issues and issue in question. He addressed my issue in a timely manner. He was very patient and understanding. He addressed my questions without fail. Overall, the service received from Davontel was superb! I hope to get him as an agent on my next order.

1 year ago

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Reply from LegalZoom

This is amazing feedback, TJ, we're happy to share this with Davonte and the team. Thank you for taking the time to share your experience.

Dec. 9th, 2022

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The Bobbin and Thread Bullhead City, AZ

Christina was extremely professional, made me feel heard, assisted me with my concerns, and addressed the overall issue with the best of her capabilities. Her eagerness to try and clarify my concerns or questions in general really says a lot. I’ve had my hands full in the last few months and she acknowledged that too, which demonstrates empathy and customer rapport. Please protect this employee at ALL costs, because she is a rare type! She makes me want to continue doing business with Legal Zoom in the future should I need to!

1 year ago

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Reply from LegalZoom

We appreciate you for sharing!

Dec. 9th, 2022

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Alicia Lipscomb Jacksonville, FL

My agent Terri became a new friend. She gave very practical advice and handle my situation with economic cost. I absolutely love her "Ambience" lol! She was great from start to finish on all the benefits. Legal Zoom is an excellent company for new business owners. They give you all the keys to being a successful business owner and more. I want established a lifetime relationship with this company!

1 year ago Edited December 5, 2022

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Reply from LegalZoom

This is such wonderful feedback, Alicia, that we cannot wait to share it with Terri and the team, thank you!

Dec. 12th, 2022

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carol wynans Los Angeles, CA

I used LegalZoom several years ago to put my house into a Trust and do my Will. It was a great experience and very reasonable price. I had to change my Will and Trust because of the loss of one of my main beneficiaries and wasn't sure how to do that or even what my password was. I got a wonderful person on the phone, David, and he walked me through what to do and was helpful with the whole process, I highly recommend them!

1 year ago

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Reply from LegalZoom

We're glad to hear about your experience, Carol, thank you for sharing.

Dec. 9th, 2022

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Helix Hair San Diego, CA

People say that filing for Non-Profit status or LLCs is a tedious and frustrating process. Legal Zoom took all the hassle out of it for me. It was really a quick , painless process. When I hit a snag or did not understand/remember what came next, the Customer Care person agen ?was professional and courteous, resolved my issue in a very timely manner, and demonstrated great product knowledge. WHAT A RELIEF.

1 year ago

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Reply from LegalZoom

We appreciate you for taking the time to share your experience.

Dec. 9th, 2022

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Anthony Spagnuolo Victorville, CA

LegalZoom always takes care of the necessary items. Keep me above board and compliant. Always with a professional and friendly attitude. Regardless on how minute the problem is. This is the third successful business that I have have used LegalZoom. I would recommend it to anyone that does not have the time or latch to know how on what needs to be taken care of to have a aboveboard business.

1 year ago

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Reply from LegalZoom

Hi, Anthony - we appreciate you for taking the time to share your experiences and we wish you nothing but the best.

Dec. 8th, 2022

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Curtis Dulansky Round Rock, TX

There were a few bumps in the road, but everyone I spoke with was very professional and worked hard to smooth things out and get back on track. Special thanks to Melissa who was very kind, pleasant and easy to work with. She was able to simplify things and explain features and benefits that were available to me that I wasn't aware of - which made me feel better about my decision to work with Legal Zoom.

1 year ago

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Reply from LegalZoom

Hi, Curtis - this is wonderful feedback and we look forward to sharing this with Melissa and the team, thank you!

Dec. 8th, 2022

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Rebecca Gerhart Marshall, TX

I am trying to dissolve an LLC in Texas and LegalZoom has been great about communicating the timeframe I can expect matters to be dealt with, what they need from me, and what all will happen moving forward. It is well worth my money spent to not have to worry about the hassle of all of this paperwork and document searching. Their customer service is also spectacular.

1 year ago

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Reply from LegalZoom

Thank you so much for sharing your experience, Rebecca.

Nov. 18th, 2022

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Chris I Cambria, CA

Any more even presumably top companies send their customer service over seas to agents that understand nothing more than a script and no matter the direction the conversation goes these agents say the same thing even if it makes no sense to the matter. It is a huge relief when you get through the annoying press 1 for press 3 for automated filter and get a agent that is state side even more so when they are exceedingly polite, well spoken and genuinely kind like Chad seems to be. Very good operator even if he didn’t have the ability to resolve my matter.

1 year ago

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Reply from LegalZoom

We appreciate you, Chris for taking the time to share your experience.

Nov. 14th, 2022

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Je Ko Los Angeles, CA

The system is tiered so I can get quick answers to (tediously) navigating legal processes with knowledgeable customer reps, then ask technical legal questions with the lawyers. I hated spending 100’s of unnecessary dollars on finding simple process questions to a lawyer who could also spend their time better on something that requires a law degree.

1 year ago

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Reply from LegalZoom

Thank you for sharing, Je Ko.

Nov. 11th, 2022

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1JFW1 Irving, TX

LegalZoom has it's faults. I thought it was a breeze to create my new Corp until it came to prepare for taxes and a very important form wasn't completed (IRS 2553). I had a flood of messy emails so I called to be sure and was told everything was dialed. I had a pile of docs and thought all was well. What do i know...relying on LZ to handle this. Well...they didn't and I might not get my Corp filed in time with IRS and that is going to wreck my tax 2022 season big time! I'm holding faith it will get handled, but I'm glad I checked with my accountant early. I'll forgive LZ if it all works, if not I'm breaking up with them!

1 year ago

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Reply from LegalZoom

Hi, there - if we can be of any additional support, please call us at (800) 773-0888 or by email at support@legalzoom.com.

Nov. 11th, 2022

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R Kim Garden Grove, CA

I called in to ask about my account and Theresa in the Customer Care Department helped me resolve my issue with ease. She was so delightful and professional in every sense of the word. It was a pleasure dealing with someone who understands the hurdles of becoming a new business owner, and Theresa definitely helped me 100%. She is AMAZING. Thank you LegalZoom & Theresa.

1 year ago

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Reply from LegalZoom

We appreciate you for sharing your experience, R Kim.

Nov. 8th, 2022

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Tanisha Davis Chicago, IL

Legal zoom has been great for me! It has been a very exciting and productive relationship. Any time i have an issue, I am able to get in contact with a agent and my issue is always solved. Most of their agents, if not all, are very patient and nice. They are very educated on what they are doing and take pride in their jobs. You guys are doing great jobs! Thank You!

1 year ago

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Reply from LegalZoom

We appreciate you so much for sharing, Tanisha.

Nov. 2nd, 2022

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The Coven Atascadero, CA

I appreciate the ease of their product. I tried so many times to submit my business license and trademark application on my own and was so overwhelmed after hours of research and conflicting information. Legal zoom has really helped to streamline the process and I know exactly what is expected of me and when I need to complete each task. I've had to contact their customer service a few times to resolve issues with my application and each time they are quick to respond with resolution and are very friendly.

1 year ago

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Reply from LegalZoom

We love this and thank you for taking the time to share.

Oct. 31st, 2022

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Monica Jastrow Tyler, TX

Vanessa was absolutely WONDERFUL! She even called me back as promised to get me our new EIN number so I could proceed with other setup tasks. The time it took to resolve everything was short and sweet as well. She was very helpful, and I am glad I got her when I called in! The overall experience of setting up a new LLC with Legal Zoom is painless and truly appreciated!

1 year ago

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Reply from LegalZoom

We appreciate this so much, Monica and we're happy to share this with Vanessa and the team.

Oct. 28th, 2022

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Louis Harrison Portland, OR

LegalZoom offers real-time solutions with real agents who will transition customers from a vision to reality. There might be cheaper solutions but they are not backed by a team of agents who provide solutions efficiently and effectively, and feel a part of your team like LegalZoom. Call on a Saturday or Sunday, they are there. Email an issue, they are there.

1 year ago

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Reply from LegalZoom

We're happy we could be there for you Louis, thank you for taking the time to share.

Oct. 24th, 2022

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Maggi

I had issues with other agents due to a lack of knowledge or having given me incorrect information, which dragged on for a few years until I canceled my first attempt to finish my nonprofit. Over the years, I have been very frustrated with the process. I was dreading calling Legal Zoom today. This was one of the first times an agent resolved my issue and was able to seek the correct information that I needed. She was kind and professional. I am glad they have improved. I was extremely satisfied and will continue with Legal Zoom. Thank you, Katelin.

1 year ago

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Reply from LegalZoom

Thank you so much for sharing your experience and we're happy to hear that Katelin was able to address all your concerns.

Oct. 21st, 2022

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Jesse Boonton, NJ

Outstanding customer service! I called today with several questions and concerns. Mr. Julani went above and beyond to ensure that my every question was answered and every concern eased. I have been in the customer service industry for 20+ years and am confident that I can easily spot the high level of exceptional service as I experienced with Mr. Julani today. Thank you Legal Zoom! Jessica

1 year ago

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Reply from LegalZoom

Wow, this is wonderful feedback, Jesse and we cannot wait to share this with Julani and the team, thank you!

Oct. 21st, 2022

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G O Fort Worth, TX

Ever since Legal Zoom was started, I was impressed by what I saw. It was with regret that my late wife didn't pick legal zoom for her will which had mistakes. My will and other documents have been reviewed by a local probate lawyer and he said they are in order and my probate shouldn't be an issue. I'm glad you were there for me! I recommend if you are purchasing a package, go for the annual revision package.

1 year ago

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Reply from LegalZoom

As we're glad we could be there for you, we know these are important documents, and we thank you for placing your trust in us.

Oct. 21st, 2022

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Living It Menifee, CA

Using this service has been beneficial for me and my new business, they're very professional and have explained a lot of information to me which I need extra explaining on. Overall I'm very grateful for the service of legal zoom if you a new business and are looking to start your LLC I'd totally recommend using legal zoom ! They've eased up the nervousness in stepping up into New territory! I'm overall grateful for trusting them in this.... Don't sleep on your dreams,reach an agent today and get started on getting your backup!

1 year ago

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Reply from LegalZoom

This is such wonderful feedback, we appreciate you for sharing, and we wish you nothing but the best with your LLC.

Oct. 19th, 2022

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Jackie Wiggins La Cañada Flintridge, CA

My daughter has a complicated trust because she is a US Citizen, but a resident of another country. We have been able to work with the team at LegalZoom to craft a trust that meets our needs. Between the consulting service of an attorney (well worth the extra fee) and the various agents I have spoken with, it has been a great experience. The team members are knowledgeable, professional and patient. I highly recommend LegalZoom.

1 year ago

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Reply from LegalZoom

This is wonderful Jackie, we thank you for sharing your experience.

Oct. 18th, 2022

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Virginia Schumacher Salisbury, NC

It is so easy to make your will and inexpensive considering the cost of a lawyer. No excuse not to have one. I will keep my original and gave my children each a copy. Nothing to hide, no surprises. If you are unsure, begin filling out the form without payment at the end to see what you are expected to do. You may change your mind in the future but for a small amount of money you can change the will. Do it.

1 year ago

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Reply from LegalZoom

Thank you so much for sharing Virginia.

Oct. 17th, 2022

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K.F. Mike Lewis Simpsonville, SC

As a first time user & caller to legal zoom, Xavier was literally a breath of fresh air! So helpful, professional and best of all 'Patient' through all of my questions/concerns. Based on Customer Service alone I would refer my colleagues. I hope to receive the same service from all legal zoom representatives when/if I feel a need to call in again. Xavier is most definitely an asset here and I'm sure the Company is grateful to have him on their team. Thank you again!

1 year ago

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Reply from LegalZoom

We love it, thank you so much for sharing your experience.

Oct. 17th, 2022

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Gina Dente Delray Beach, FL

Customer service is the best . Every time I called I was treated with respect and everyone wants to resolve any issue and answer and question . Very present and Eager to help. Also I trusted my invention with legal zoom due to the fact that they have been around a long time with a very good reputation of trust . Maybe it’s alil pricey but I have piece of mind .

1 year ago

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Reply from LegalZoom

Thank you so much for sharing your experience Gina, and know we're here when you need us.

Oct. 13th, 2022

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Shelley Mathis Gilbert, AZ

During Covid I got very sick. I didn’t have a Will and I tried LegalZoom. It was very affordable for a teacher of 48 years, so I spent the time to do what they asked online. It was step by step and everyone was in quarantine as well. I finished everything and with a few days it was set up in my account in pdf form. I’m so glad that I went through LegalZoom at a time when I wasn’t sure what was ahead of me medically. They gave me the peace I needed to just work on getting well. Thank you LegalZoom.

1 year ago

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Reply from LegalZoom

Hi Shelley - this is wonderful feedback and we're happy we could be there for you when you needed us most. Thank you for sharing your experience.

Oct. 12th, 2022

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Bomb anade Victorville, CA

Yvonne G DESERVES a raise and an award! I am a Tech Support rep fulltime at City Of Hope Hospital and understand the challenges phone support can bring. Her attention to detail, politeness, energy, kindness, humor, and how she took my case as her own personal case meant the world to me. I'd not only recommend her to ANY user/ customer, but would have her as my own personal legal zoom rep ANY DAY! THANK YOU SO MUCH Yvonne G!!!

1 year ago

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Reply from LegalZoom

We love this feedback and we're happy to share with Yvonne and the team, thank you!

Oct. 12th, 2022

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Shannon Costa Mesa, CA

I like the connivence of LegalZoom as well as the ease of use. If there is anything I need help with I can contact them and get the answers relating to the order. I can take it a step further and be connected with a legal professional. Most of the items I have ordered do not require this level but appreciate that is an option if I ever need it. I'm happy to continue to use them and am happy there is a company like this to help.

1 year ago

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Reply from LegalZoom

Hi Shannon - we're happy to be there for you and we're only a phone call away, thank you for sharing.

Oct. 12th, 2022

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Eddie Rios Ogden, UT

LegalZoom is such a powerfull tool that it helped me with real estate issues. If it weren't for LegalZoom I could have encountered more serious obstacles. This service helped me avoid potential legal pitfalls. Something I am very grateful for, at any price. But guess what, it is reasonably priced too. Can't get better than LegalZoom, that's for sure.

4 years ago

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Bryan H

LegalZoom was a huge help in starting my company and providing all of the legal help that I needed to navigate the space. The attorneys in their network were able to answer all of my questions and even told me what to expect in the future with issues that may come up. Absolutely loved working with them on my LLC and getting the legal advice I needed without spending a fortune!

9 years ago

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Reply from LegalZoom

Thank you, Bryan, and we wish you the best with your LLC.

Dec. 29th, 2022

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Robert Lino

I would highly recommend not using this site for anything that needs to be submitted to the court. The document produced are not formatted correctly.

2 months ago

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Annie Hickey

I've only ever used their forms online. But I found them quite helpful. And they pretty much have a form for everything.

3 months ago

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JSL Global Supplier Kampung Baharu Nilai, 05

During registration they didn't ask a US based address, after collecting the payment they rejected saying I need a US address, they trying to up sell me into buying a US address, when asked to refund they refused and they charged me monthly for business advantage with no access to the services. They refused to refund me, moved to northwest to form my company

4 months ago

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Reply from LegalZoom

Hi, Josylan! We're sorry for the trouble you experienced. We see that our Executive Escalations Team has assisted you with your concerns regarding your Nonprofit. Please contact us at (800) 773-0888, email at customersupport@legalzoom.com, or by chat on legalzoom.com. if we can be of any support in the future.

Feb. 27th, 2024

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Teresa Bills Little Rock, AR

Trying them for the first time was not good. I had terrible customer service. I use them again and so much better. It's easy to ask a question and get what you need, if you get the right person. I think it's a great site and will continue to use

10 months ago

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Reply from LegalZoom

Thank you for recognizing our efforts and for your positive feedback, Teresa.

Sep. 7th, 2023