Name: GoBank
Rating: 1.3

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Anthony Pando Sunnyvale, CA

Go bank is quite possibly the worst in pretty much all areas of customer service. After recieveing my government issued funds gobank proceeded to close my account and I'm still not quite sure how to get my money from them.

4 years ago

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Boric Rook Vidor, TX

Absolute trash. They closed my account before it was even registered completely because they were incapable of using my info to verify me. Don't be an idiot like me, use something that has a modicum of respect for you.

4 years ago

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Anonymous Unknown Los Angeles, CA

This bank card sucks if you lose your card or. It expires you're basically s*** out of luck and should have a back-up plan because this card no good don't get it it's just not worth it

4 years ago

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Chaunnay Brown Columbia, MD

How do you reach someone with this company?! I have not purchased a card nor do I know why I’m receiving this in the mail. I thought it was from the irs for my stimulus payment. I found that it not the case!

4 years ago

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Abel Barsegyan Glendale, CA

What kind of company sends a debit card ready for activation without your approval. Should be shut down! Can’t speak to customer service unless you activate your card! Horrible! Scam!!!

4 years ago

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Bruce Ellerbusch Las Vegas, NV

I can't talk to a person about cashing my debt card because I forgot my password. What a nightmare. The next ? Have you ever been a customer? I would if I could get passed my password I forgot.

5 years ago

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Mellissa Parker Sioux Falls, SD

Blocked my account after my unemployment deposited my back pay saying it was suspicious use although I been getting unemployment deposited for over 3 months. Now GoBank won’t return my money to me

5 years ago

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Beverly Nashville, TN

GoBank is HORRIBLE! They arbitrarily deny transactions even when I have more than enough money to cover it. They have NO way of contacting them for support. Their FAQs/Support inside the app or the website is non-existent

5 years ago

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BrokeInBoston Boston, MA

The app and their phone have been down for a day. Unable to access any money. Card does not work for purchases. Considering the current situation - this is deeply concerning and absolutely unacceptable. They have gone dark.

5 years ago

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Arianna Aguilera Fort Lauderdale, FL

This bank is terrible they never pick up the phone its always busy the app is not letting me go in, my money is not on my acct as the IRS describes that it has been direct deposited its the worst

5 years ago

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Shay Mitchell Detroit, MI

People please stay AWAY FROM THIS COMPANY THEY ALLOW COMPANIES TO TAKE MONEY OFF YOUR CARD AND THEY HAVE GOOD SYSTEM IN PLACE TO HELP YOU FIGHT FRAUD THIS COMPANY IS CRAP AND IT'S UNDER GREENDOT SCAMMERS

5 years ago

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D Stahl Santa Ana, CA

They do not refund fany fraudulent charges. Horrible they toke $2100 from my account Gobank does nothing to refund you. They denied you dispute Wenn I called they put me on hold for more then an hour.until I hang up.

5 years ago

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spacedoutinspace Ogden, UT

I lost my card and i cannot get a replacement. I call and get hung up on, i write and get ignored and i went to transfer my money to my other bank and they never initiate the trial transfer. THEY WILL STEAL YOUR MONEY!!

5 years ago

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Robert Strubberg Granite City, IL

Uber uses there debit card. BEWARE!!!! I was hacked through Uber then they hacked my account. Go bank made decision to not insure my $155. There a complete joke. DON’T USE THERE SERVICES

5 years ago

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Ajyl Parker Lawrenceville, GA

Don't get one of these cards it's a scam?! My son bought a car to try to have his own account and we couldn't even set it up. The phone call and the website or complete circle 360 and you can't get a real human.

5 years ago

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mas North, SC

the only experience with go bank is they keep trying to debit my bank for a monthly withdrawal and shutting down my account. cant call anybody cant e mail , cant get in touch with a single human

6 years ago

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rik richards Kingston, OK

SUDDENLY a Gobank Card is attached to my PayPay. GoBank has NO LIVE PEOPLE, just a computer that only allows you to access them, IF, you choose from their pre programmed responses. THIS MUST BE A SCAM

6 years ago

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Steven Chattanooga, TN

5-10 BUSINESS day check hold times; $3-5 ATM fees (not including the ATM's cost); random card declines even when you have sufficient funds (which support can't even see). Get literally any other card.

6 years ago

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Mauro Orlando, FL

No physical address or any bank office. Limited places for make any deposit. Bad customer service. Is you have any dispute takes 45 By 3 different times someone clone my debit card.

6 years ago

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Eddy Miami, FL

Stay away from this pseudo bank, associates are working in other countries and they will get rid of you if you give them too much work. Money CAN disappear and never comeback.

6 years ago

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Clarissa Mission, TX

Had 25$ than another 173$ stolen from gobank from my husband’s account fraudulently from purchases we didn’t make from a state we have never been to ! Never banking with them again.

6 years ago

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Francheska Rivera Philadelphia, PA

I called them about someone trying to scam cards I had purchased. They were very rude. They said they would take care of it and didn't. Almost 1000 taken from my account. I have a child.

6 years ago

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Traci Manitou Springs, CO

Mark my words: This bank will highjack your money and make it exceedingly difficult to get back. Also, their "GoBank Guides" are vindictive and will repeatedly delay your ability to access your own funds. Run away.

6 years ago

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Richard Boyce Frostproof, FL

Gobank abruptly closed my account and are holding my money. I have 15000 in my vault savings. This is all my money. I cannot get them to return it or call me. Help I need a lawyer

7 years ago

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Justin Johnson Marietta, GA

I use this service for direct deposit and have been very pleased with the service GoBank provides.

7 years ago

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Kori Mobile, AL

I reported my card being fraudulent used almost a well ago and I haven't received a status update. They have blocked my number and I have no way to contact them or get my money from this card

7 years ago

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Arnesia Reed Lynwood, CA

This company does not work well with trying to resolve issues or letting you to speak to supervisors especially when it's urgent or they take over 2 weeks to call you back their customer service reps lie to the customers

7 years ago

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Gavan Searles Scottsdale, AZ

On April 24/25 my card was stolen and used to empty my account. Police report was filed and GoBank “promised to investigate” today denied it and the case was closed. I wouldnt trust GoBank to protect your money.

7 years ago

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Brittanae Rosharon, TX

The best thing to do is get together and file a lawsuit because everyone seems to have the same issue. I wish I would have looked them up first. Dealing with them is a nightmare.

7 years ago

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Falisha Delossantos Columbia, SC

Gobank are a bunch of crooks. They charge youva fee for everthing and dont give you back nothing. All their csrd are from India and they sucjbat good customer service. I hate gobank.

7 years ago

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David mckay Wheeling, WV

Go bank customer service sucks. They are the worst. If your card gets canceled because of fraudulent activities you will have to send your I.D. to a post office box in California. Stupid! !!!

7 years ago

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Chelsea Pence California Hot Springs, CA

The worst prepaid card I have ever had customer service is a joke and they have now put a hold on account twice and are making me prove my identity again! I hate this stupid bank do not use them!

7 years ago

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David Velzy Cincinnati, OH

Received an UNSOLICITED debit card with my name and an account number by mail. There is no way to contact a human being to discuss the cancellation of the undesired card/account. This is a bad company.

8 years ago

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LSB Lehigh Acres, FL

Received a debit card in mail,but never opened an account. I am not activating the card and do not want to give out my ss number, so I can not contact them. This smells like fraud to me and identity theft

8 years ago

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Kayleeanne cookwilliams

They haven't let me deposit my checks threw my account & there isn't a branch to take them to ounce they declined them for no reason. I feel they are going my constitutional right to cash a check when they don't let me

8 years ago

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Mike Martinez

GoBank custom service is the WORST I have ever expirenced. I was hit with 14 fraudulent (out of state) charges all within a few hours on a single day and it has been a nightmare to get this resolved through GoBank. I called same day as I started seeing the charge notifications on my phone. It is incredibly difficult to even get to a human being when you call their support line. After entering all the account & SS info into the automated system, NONE of it transfers to the CS Rep who requires it all again. Then after 20min I was told I had to wait for ALL 14 “pending” transactions to “GO THROUGH” and become actual charges and then CALL BACK and report them ALL AGAIN. After waiting 3 days I did just that and was told 1 had still not posted so I would have to call back a THIRD TIME for that last one. Then after 30min going over everything the CS Rep told me to listen to the following recorded message and follow all the procedures. The recorded message said I needed to go “find” their transaction dispute form online and list all the transactions and a LITINEY of other details and mail the form to them before they would take action! UNBELIEVABLE!!!

8 years ago Edited September 14, 2021

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Stephanie

Terrible. Go bank is the worst. Like this article says.. its all about luck so if u have a bump in the road like a stolen card or disputing a transaction. You will be sorry you chose gobank.

8 years ago

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Wafik Mikhail Staten Island, NY

More than one month now I can't disput transaction and they ask me to send a form I did but they keep asking on the otherside you can disput a transaction on Amex just one click I'm very upset

9 years ago

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Kristen Alessi Phoenix, AZ

I have to say that I love the concept of Go Bank and the actual bank. BUT.... The customer service is HORRIBLE. Completely ABHORRENT. The worst I've EVER come across. It's really too bad.

9 years ago

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TX. Beekeeping Lady Crockett, TX

They held my daughter's disability check. And closed her acct. As soon as direct deposit hit. She's been without a check for 2 months. Go Bank has yet to return her check.

2 years ago

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Weathers Haywood Phoenix, AZ

The worse customer service ever in creations Found a lost card within 3 hours after reporting card lost but theyre unreliable unethical uncaring morons

4 years ago

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Clayton Thorofare, NJ

Without any warning, GoBank now throws in cash deposit fees. Each one is $5 at Walmart. Would've been nice to know before the surprise at the register.

5 years ago

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Tamra Harmon ,

my deposit was stolen before i got my card with my name on it at a walmart in another state? how did do that without my starter card and without a pin?

5 years ago

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Olivia Duncan Oakland, CA

I brought a Go Bank card on Oct,21,2020 at my local Walgreens and loaded $380 on it and when I got home to register it I couldn't because it was a stolen card.

5 years ago

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Horrez Detroit, MI

One of the go bank workers stole my social security number and information and refuses to answer my calls. They had a go bank account in my name. This place is crooked

5 years ago

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Alberta Thomas Pontiac, MI

This card is a scam! Do not proceed with opening an account. No customer human assistance which means no resolution. Will steal $8.95 from your card immediately,

5 years ago

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Richard Lewis Chicago, IL

The customer service is terrible with Gobank. No one answers the phone or checks the email support. They are holding on to my money at one of the worst times in America smdh.

5 years ago

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Stacey Milton Mattapan, MA

This is a horrible company. They're not even in US! My account was hacked and all my money was stolen and they did NOTHING!! They lack the necessary skills to problem solve.

5 years ago

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ANGEL FUENTES Elgin, IL

The worst bank in history...they are holding my funds...it's been over 5 weeks....WARNING, DO NOT BANK WITH THIS SOUL CALLED BANKS...YOU WILL REGRET IT....

6 years ago

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Stacy Bentonville, AR

App is pretty awesome with a lot of options. Easy to add money. Luv it!

6 years ago