Name: GoBank
Rating: 1.3

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Timothy James Williamsburg, VA

Up until July 8th, I was receiving 5% cash back on all gas purchases. Without any warning or notice, they discontinued this, and now receive less than 1% or nothing. In order to find this out, I had to call 3 times. The first time I was on hold and they disconnected, the 2nd time the operator never responded after I answered her first question, though I could still hear an open line.

5 years ago

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Steve B Austin, TX

I would not even give Go Bank one star. Stay clear of this banking alternative. We have a card with $500 on it. We have a receipt and the card in question. The card keeps getting rejected at the ATM. We went to the Walmart store in Austin TX where it was purchased. They said that Go Bank could not be reached because of the pandemic What?!!!! Stay clear. This is a horrible situation and it’s not resolved. Ironically, WE NEED THIS $ because the pandemic has caused a hardship!!!!!

5 years ago

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Shonta T. Norcross, GA

I’ve had this bank for about a year with no issues... until April 15th when the funds from my stimulus payment did not, and still hasn’t, reflected in my balance. The IRS deposited it on 4/15/2020. I haven’t been able to speak with anyone cause the phone system is automated and will not transfer to a live person to speak with. This is horrible! Their lack of communication is unprofessional.

5 years ago

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Julia Slatton Garden Grove, CA

Frequently there are error messages when trying to log into the account and this will happen for hours and even days in a row where I cannot access my account. I spoke to somebody from customer service at one point who said they do not know why this happens. It's super inconvenient that I cannot access my money on a consistent basis. I'm so happy I changed bank accounts. I also had somebody in another part of the country using my debit card at one point. Horrible account to have. They also post transactions on the wrong day and prevented me from pulling out Max limits off my card.

5 years ago

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Casey Turner Sumter, SC

Go bank has been continuously posting an extra pending charge to my account on several occasions when I make a payment with my card. When I call to let them know it was an issue they continue to blame the merchant when it had happened 7 times in a month's time with 3 different merchants. When I called they just kept telling me to file a dispute and it could take up to 10 days for this to be resolved. I spoke with a supervisor Lori and she continued to talk over me and hung up in my face.

5 years ago

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Paul Los Angeles, CA

WARNING STAY FAR AWAY FROM GoBank. Someone opened up an account in my name and using my old address under this GoBank, that I've never even heard of. I called the banks main line, was transferred to their fraud department and the fraud department could NOT close or take any action to the account!!!! WOW Unbelievable. The only reason I found about about fake account opening is because thank god to US Postal Service, they forward my mail to current address . This place operates on "shoe strings" and is a total scam. Stay away FAR away away!

5 years ago Edited September 14, 2021

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Good Man Hammond, IN

Horrible company horrible bank. Suggest nobody use that bank. I had around 2000$ on my bank account. And I saw 17th transactions for amount 1750$ that I did not recognize! And I did not made them and I tried to dispute all of those transactions. Unfortunately they told me we can not give money back to we think that you made those transactions, so It seems like I am not gonna get money back.

5 years ago

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Kenneth Lemus El Paso, TX

They stole my money! I many a purchase for X mas black Friday, and cancelled the purchase 5 days later. Long story short, GoBank has not issued a credit back to my account, siting the situation is still under investigation, even after being GUARANTEED a credit 20 days ago. Oh, they lie when they say they call you back. All they are doing is clearing their call queue.

5 years ago

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Jason medina Bayard, NM

They douse charge purchases they put my account into negative 400 dollars on day I was getting my direct deposit they took the 400 out of my next check. Customer service dont know what happened there to call in 2 days or credit me hasn't happened. There a RIP off . Sonner or later ur bound dto get ripped off by them dont use them they are crooked

6 years ago

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Joe Pflugerville, TX

My information was stolen and used to make several large purchases which wiped out all of my funds. After a two week "investigation" gobank determined the purchases were valid and would do nothing further unless I submitted proof it wasn't me that made the purchases. They let the thieves get away and did nothing! The kind of proof they want cannot be obtained.

6 years ago

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John Stofan Phoenix, AZ

Terrible bank. No one in custimer service can clearly speak English. Can't get my funds back from an overcharge even though the business sent me a copy of a deposit they made refunding the money and the bank has the funds. They keep asking for the same information even though it was sent by email to the email address they provide. At 70 years old I feel senior abuse is taking place. Someone needs to file a lawsuit against this bank so changes are made. Just so frustrating and with dealing with the incompetent staff.

6 years ago

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Vonsal B Haden Chicago, IL

My wife and I purchased a go bank card at Walmart and loaded $150 a week ago we have not received our money on the card or a refund we called customer service over 10 times and no satisfaction we filled we being robbed we done everything go bank required for a refund and still no satisfaction customer service reps are uninformed all with conflicting answers ..please look up our case the name is Lillian B thank you

6 years ago

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Jana Edgewater, FL

Worst bank I have ever dealt with. Deposits take 11 days to clear. Also, currently have a pending charge that is a duplicate of one that was cleared 9 days ago. I spoke with customer service and they said they cannot do anything at this time, even with info and proof fr merchant that they only charged me once. So GoBank CS states that duplicate charge will have to clear first before I can even begin a dispute. 9 days and counting in pending. I want my money back.

6 years ago

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Rene Torres Washington, DC

The worst Bank I've ever dealt with. Made a purchase at Express.com. Lost my debit card used for the original purchase and decided to put the refund on my Gobank. The store rep said that's OK to do so. Gobank blocked my card and I have about $900 in the account and send them original receipts of purchased and they want a different receipts every time I call, they always come up with something different and not willing to release my money. I might need to get a lawyer to get this but be aware and they always have an excuse to steal your money.

6 years ago

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Ariel Chicago, IL

THIS BANK IS NOTHING BUT A FRAUD. THEY ARE THE SCAMMERS THEMSELVES. MY CARD WAS USED IN TWO DIFFERENT STATES, LEFT MY ACCOUNT NEGATIVE. YOU CAN DISPUTE ALL YOU WANT, THEY WILL NOT APPROVE ANY DISPUTED TRANSACTIONS. NOBODY SPEAKS PROPER ENGLISH HERE. YOU ARE DEFINITELY BETTER OFF CLOSING YOUR ACCOUNT WITH THIS BANK. THEY ARE THIEVES AND STEAL YOUR HARD EARNED MONEY! PLEASE DON'T OPEN ACCOUNT WITH THEM. IT WILL SAVE YOU A LOAD OF STRESS.

6 years ago

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Jolene Yeado Colorado Springs, CO

I have had OK everything with this card. I disputed 3 charges about a month ago. Nothing was ever resolved. Now I have had them "hold/pend" almost $300 for almost a week for a gas purchase that went thru immediately. Which is causing other bills to bounce. I call & get the run around, asked for a manager, got a supervisor that hung up on me rather then send me to a manager like I requested. DO NOT RECOMMEND!!!

6 years ago

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Christine Woonsocket, RI

If I could give no stars I would! I put money on it go bank debit visa and cannot activate it like thousands of other people. Your best bet is to call visa. When I did they transferred me to someone live for go bank. They told me to wait two business days for the financial department to call me back. I already know I’m not going to get a call back. I just want my money back!

6 years ago

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Michele Anderson Battle Ground, WA

FRAUD!!!!!!!!!!!!!!! I noticed my bank account was 0. I found 2 fraudulent charges for the exact same amount 2 days apart and called go bank. The representative said well your money has been put aside to pay them. I told them to stop payment it was a fraud. She said we have to let it go through, then you can file a claim. and guess what?!! Now their phone number doesn't work. I feel victimized by the crooks and by this alleged bank. anyone have suggestions on what to do?

6 years ago

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Conrad Houston, TX

DO NOT PUT ANY MONEY IN THIS JOKE OF A BANK!!!!!!! Over $1900 was stolen from my account and after their "Investigation" they refused to refund my money. I did not make or authorize these charges. I have never been to Applebee's much less would I ever spend $150 there. I filed a complaint with the BBB and the FDIC. I also intend to file a lawsuit if necessary to recover my money. I am a Uber driver and I thought this "Bank" was legitimate.

6 years ago

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Anonumous Cedartown, GA

Ive had several times where a purchase was made and I know I never used my card for the purchases. So Ive had money here and there just come up missing out of my account and I totally don't agree with all the extra charges and I still have not found an ATM where its free to withdrawal any money. If I was to add up all the fees and extra charges, I would be sick. So this bank needs a lot of work. DO BETTER!

6 years ago

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Lara San Diego, CA

I have now had several incidents of deposits not accurately being credited to my account, as well as gas stations pre-authorizations not being credited back, despite multiple calls to customer service. You have to watch your balance like a hawk! And if something doesn’t get credited, expect to wait days and multiple calls to customer service to resolve it.

6 years ago

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Justin Kenner Clinton, IN

Even defied a court order. Sent a certified court order to fix the account so I could close the account and transfer my balance of $5000 to another bank. This took two months and still gave me a hard time to get my own money. There was no question the balance was correct. They just wouldn’t release my money. After 60 days and a court order I still don’t have my money. I’m now going to involve https://www.consumerfinance.gov/complaint/ this bank is a scam.

6 years ago

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uber driver Pompano Beach, FL

On may 12th my account was fraulently used at a exxon mobil gas station. the amount was $53.00 I received an alert on my phone.I immediatly called gobank.I was told I had to file a fraudulent transaction case and send a letter,I did.after two weeks My claim has been denied.I signed up through uber,they will not help,gobank is the worst bank ,very bad customer service .They make it easy for scammers to steal your money.

6 years ago

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Cory Cole Franklin, TN

Had a direct deposit sent in my middle (that is what I usually go by) but my account is in my first name. They blocked my account and won't let me have access to my funds (even the ones before the deposit). It has been a week and the only response is 'It is being reviewed. Please wait'. No matter what question I ask that is the answer. My employer has tried pulling the money back and resubmitting. It i not working and I asked if the block is preventing it and I get 'It is being reviewed. Please wait'.

6 years ago

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Yvonne Farmer Poplar Bluff, MO

Money was to be refunded. Called to make sure money was available.1 person said yes. Tried to use the card. It said no money. Called back 2 more times . By the last call. I was furious my money is so screwed up. I am changing banks.

6 years ago

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Jim New Philadelphia, OH

Worst bank ever! Hands down. Customer service is horrible. You move and you can't change your address without getting a new card from walmart and going through the whole process. I lost my card and moved. They can change your address but you need to send a photo id copy and everything but your DNA to change your address. Any other bank on the planet is better. Don't do it!!!!!!!

6 years ago

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Rebecca Hamrick Fort Lauderdale, FL

HORRIBLE CUSTOMER SERVICE FROM INDIA!!! They answer the phone just to tell you that there is nothing they can do to help you no matter what you are calling for. You cannot dispute false charges, and the website is always down. If the website and app crash your money gets stuck and they will not help you over the phone. I HATE THIS COMPANY!!!! USELESS!!! NOT A REAL BANK!!! A SCAM!!!

6 years ago

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Dylan kreidler Miami, FL

What kind of bank does not allow transactions through Uber and Lyft? This is ridiculous, they let you use it a few times and then cut it off. You call and they say they don’t allow transactions from Uber why? And then I try to make an online purchase... BLOCKED AGAIN. Most banks will block it and send you a text and ask if it was you or let you call and tell them to approve it. What kind of BS bank is this? You might as well carry cash... you'll have the same access.

6 years ago

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Tamiko Stewart Avondale, AZ

000000000 STARS if i could. I reported fraud on my uber gobank card for $22 the beginning of January not only did they close my account which they didn't explain that to be prior but i have yet to receive my money that i had in the account as well as the $22 back. Due to the account being closed you cant get anyone on the phone. I have emailed them numeroiuse times and i received different information every time. and of course sorry sorry sorry which is a bunch of BS. Uber should not use this bank for the drivers. I have refused to drive for uber due to this matter.

6 years ago

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Kevin Las Vegas, NV

Zero stars is more like it. They used to have a feature to pre authorize checks. About 3 weeks ago that feature disappeared. I called “customer service” which sounded like an off shore call center. I was told that I should write checks just like a regular checking account. I followed that advice. I just got notice that one of my checks was declined because I did not pre authorize it! I have been trying to contact go bank about this and I have received no reply. Do not open an account with this fraudulent “bank.” I am closing my account. What a pathetic joke of a business.

6 years ago

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Uber driver Las Vegas, NV

If I could give a zero I would. I use this card for instant payouts at Uber until they stole my money and created a negative balance. According to them I withdrew the money at an ATM machine in another state. I am still trying to get my money back. Do not trust this card, they have no chip hence no protection from theives. I will be filing a report at BBB.

6 years ago

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Geisha Jauregui Bristol, VA

Negative balance out of nowhere. Ok so I called and they said it was accurate. I deposited money. To take care of it. Then when I had transferred the remaining to another account, it said the EXACT same negative balance. So I transferred a dollar back in to see what happens, and now it’s $1. Just too many issues already with this card. What happened with the guaranteed no overdraft unless it was the monthly fee?? GreenDot GoBank is trying to steal money. Point blank period!!!!

6 years ago

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Jerry derrick West Columbia, SC

Its always nice to know you can trust your bank this isn't the bank you can trust my money came up missing sense Nov 3rd the have played me every sense they refuse to add it back to my account they have lied and told me they mailed me checks on two different occasions they lied. they don't have no care for you I would choose a bank that cares this one don't care and if you like to keep your money take it out of this one

6 years ago

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Ishmael Gomez Stockton, CA

Ok I have been a victim of gobank I had them through Uber and had very good service for a long time. Then all of the sudden they shut my account down without notice or reason. And my $700 in my vault is out if my reach. I will pursue gobank until I recover my money with paitence. I will contact FBI and file law suits until I recover every dime they cause me I am not the one to mess with!!!! Gobank don't know me but they will surely see I'm not like most people! I'll post updates on the progress of this situation!!!! Good luck everyone who took a loss!!!

6 years ago

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Amy Southbridge, MA

I couldn't even register my card. I bought it at cvs. They activated the card to confirm the purchase. I loaded $200 on it and never got it. They would not register my card. 200 was stolen. by them from me. I spent 4 hours at CVS on the phone with greendot and gobank incompetent customer service along with cvs corporate and they kept telling cvs to give me 200 and leave their cash drawer short and they would send them the money back. Ha . I lost out on $200. I am livid!

6 years ago

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Uber partner San Marcos, TX

Denied a GoBank Card through Uber without any explanation as to why. Uber can’t provide any help except a toll free number that GoBank will not answer if you don’t have an account with them. I’ve received a debit card from my local credit union, American Express and Discover without any hassles. I only applied at GoBank for the Uber perks that come with the card. No harm. No foul. There are other banks, both brick and mortar and web-based that will be happy to have your business.

6 years ago

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Taneka McFadden Oakland, CA

This card is the worst! I have the card because of Uber only. They canceled my card without my knowledge yesterday which put me in a tight situation. The customer service agent I spoke to was very unhelpful and kept giving me genetic answers to my questions. There are other options in the same market out there and im grateful for that. I couldn't recommend this card to anyone.

7 years ago

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Jennifer Helf Port Orford, OR

There customer service suck I never recieved my debit card and now they froze my account for supisious activite WTF! there's been no activity cause i dont have the debit card!!!! I dont recommend this bank lawsuit I think is in order and calling the fed bbb and walmart and green dot, Havent beenable to pay bills get fuel ect... so my 582.00 just sits there not helping me at all

7 years ago

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James Jersey City, NJ

They say you will get your salary earlier.. its a big big joke!! When i used this bank as direct deposit to my paycheck only twice i receive my paycheck early after that i always receive my check every Thursday..and thats the day that i will get my check from my employer..whats the sense of thier offer that you will get you check earlier..if you posted to my account same day as my employer giving my paycheck..

7 years ago

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Robin Clarke Murfreesboro, TN

For 3 weeks now I have been unable to get to my money. I have not used this account for 2 years and no longer have a card but my card was attached to my messenger when my friend sent money and that money was crucial. Go bank did not send a new card nor can I upload my ID as requested nor can I get to a live person. I had to take out loans to feed my kids and now 3 weeks later no card no money from them. No way to get to it

7 years ago

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Timothy Thomas Aubrey, TX

These people are crooks. Money has been taken out of my account and cannot give me a reason why. I had to pay my rent and they closed my acct and still have not received my card yet and don't even know how long it will take to receive. They closed my acct down without my permission. I am going to speak with an attorney about this and will be filing a lawsuit against gobank. Please do not use this bank. They Are Crooks. I'm getting ready to contact corporate as well.

7 years ago

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Lenell Timberlake Burbank, CA

Terrible. Can barely make out what they're saying through their thick Philippino accent. Dealing with them is like having a tooth pulled. Someone stole money out of my account so gobank blocked me from my own account. So I have no money to go to work so I'm losing money every minute of this ordeal and likely end up homeless because I can't access my own account. Thanks go bank for ruining my life with your bad policies. I hate this company so much.

7 years ago

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Amber Tapia Canyon Country, CA

I have been trying to get ahold of go bank for the last hour and a half, it sends me to an automated system. It doesn't give the hours of operation or anything. I have bills to pay and my act is on a temporary hold. How am I supposed to pay my bills if they aren't answering the phones. And if they are closed why doesn't it say we are closed right now please call back when we are open!!

7 years ago

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Ashley Glover Conyers, GA

This bank is BOGUS and FRAUDULANT. Don't do it. I had 200$ cash withdrew from my account from an area I've never been to. They tell me they see where my account was compromised. I called just to find out my dispute was denied saying I authorized it when I was in my bed asleep when the notifications came through. Things may look good but they are some crooks. Don't bank with these ppl!!! Keep your money safe!

7 years ago

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Robby Rogue River, OR

Unauthorized charge of $30, 'Shell Adj' - charged on July 3'rd/4'th, started disputed on July 4'th. They said to send in dispute form or letter within 10 days or else it would be denied, tracked dispute letter which was received July 11'th or within 8 days. They opened and closed dispute one day before receiving dispute letter. I believe they have intent of falsely investigating/closing disputes before the consumer has chance to defend themselves in order to maintain their bottom line.

7 years ago

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Carol West Fullerton, CA

Worst experience ever. They took my deposit into their account. Put a hold on it and blocked me from speaking to a live person. I literally hate the company gobank for stealing the $509 given to me when my brother died. It was dirty, greedy and low down and I hope they are barred from doing business in the US and doing this shady, theft to other consumers. I don’t use the word hate often but their business practices are despicable and loathesome and they must be shut down

7 years ago

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Britteny Berwyn, IL

NEVER get this card. I used it for uber but it wouldn’t link into my Uber app. I told them to close it so I can reapply. The rep told me within an hour I can reapply. When I open the app and used my computer I was t able to reapply. I was told from a different rep that they only issue this card one time. Complete waste of time. When asked to speak to a supervisor they claim they don’t have one. Bad customer service as to getting you off the phone. I’m glad I don’t have go bank and never will apply for another one!!! STAY CLEAR!!!

7 years ago

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Kervin Kansas City, KS

I use GoBank for my uber instant pay and IT SUCKS i've had my account closed twice for "suspicious activity" but i've only used the card twice. They dont send you a email or anything letting you know your account has been compromised so when i go to transfer money i dont recieve and when i call the customer service line you cant speak to a person it just tells you to go to the website to upload photos of the front and back of my DLs which will take 2 days to process.

7 years ago

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Mia Naseer St Louis, MO

I have to admit that the card is decent minus the monthly maintenance fee. However, I have had to call in twice and this is where the problem starts. The customer service is horrible and I mean that in the worse way!! I will not be using it too much longer there are way too many other pre-paid cards on the market. The outsourcing of customer service to other countries has been the demise of great customer service and GoBank is no exception! Buyer Beware

7 years ago

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Brandon Baker Temple, TX

I got an Uber card with GoBank in order to access funds more rapidly. After one month my account got cleaned out by fraudulent charges in Italy and in the U.S. I reported the fraudulent charges and they closed my account and said there was nothing they could do. I made numerous calls and never got any customer service rep in the United States. I had one person tell me in broken English that it’s not a real bank with the same protections.

7 years ago