Name: GoBank
Rating: 1.3

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Mia Naseer St Louis, MO

I have to admit that the card is decent minus the monthly maintenance fee. However, I have had to call in twice and this is where the problem starts. The customer service is horrible and I mean that in the worse way!! I will not be using it too much longer there are way too many other pre-paid cards on the market. The outsourcing of customer service to other countries has been the demise of great customer service and GoBank is no exception! Buyer Beware

8 years ago

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Brandon Baker Temple, TX

I got an Uber card with GoBank in order to access funds more rapidly. After one month my account got cleaned out by fraudulent charges in Italy and in the U.S. I reported the fraudulent charges and they closed my account and said there was nothing they could do. I made numerous calls and never got any customer service rep in the United States. I had one person tell me in broken English that it’s not a real bank with the same protections.

8 years ago

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Jeffrey Goldstein Cherry Hill, NJ

This company is the absolute worst. Their customer service by far worse than any other company. They took money out of my account without merit. After weeks of arguing with them because they pretend not to understand ( or they are not able to understand) , I closed the account. I tried calling them now and the answering machine wont put anyone through if you don't have an account, I still have an issue because they sent a letter saying the credited my account now, even though the account is closed. Can't call and can"t get my money, A 1 is too good of a rating for this company

8 years ago

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Jeff McLaughlin Tomball, TX

My account was hacked. They basically called me a liar and said I withdrew the funds. I went thru their 2 week process and waited on supporting documents that never arrived. When I contacted them again they said they would resend them with the same 2 week window... still waiting on them to file a police report. This bank is a joke and a scam. Please don't trust your money with them.

8 years ago

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Caroline Rector Jefferson, GA

Typical- you call for help and you get someone from India answering. I'm so tired of this. I signed up on gobank.com to use and view my account online and it wont let me log in!!!!!! It keeps saying my security answer is wrong and that it does not have my last 4 of my social on file (it says I am putting it in wrong) I called and the wonderful overseas helper can't unlock my account or fix the problem! I am not stupid! I know my information. This is B.S. that No one can help on their end!!!

8 years ago

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Warrec Verona, PA

Don't know how they can even get a 1 star rating. I drive for Uber, they sent me a card matched to the wrong account... they won't allow for you to ever have more than 1. If you cancel, you're screwed you can never sign up again. Tried to explain situation to customer care. They don't care, at all. They just try to get you on their other products instead of fixing the actual problem. Service rep wasn't listening to me at all, wouldn't transfer me to anyone else. They take a 2 day minimum to respond to issues. DO NOT USE THEM!!!

8 years ago

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Tom Byrne Hartford, CT

Unable to do simple things like get a statement. Security password wasn't clearing, so I called the 'Bank', to reset it. But apparently this 'bank', unlike all the other legit banks in the world, can't reset your password. Meaning if for some reason your password isn't working, your essentially locked out of your account. Very poor customer service, pretty much non existent. Clueless staff, bad system.

8 years ago

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Wayne T

BEWARE! Go Bank is the worst bank ever if you have a problem or you lose your card you are S.O.L. good luck getting a customer service rep on the line to fix the issue. There phone system is completely worthless. I called there customer service number at least 20 times and entered my correct information and my call was dropped I don't even think they have customer service agents.

8 years ago

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K Dallas, TX

I reported lost of my debit card. Couldn't get contact with a live customer service rep for couple of days. After that i received an email to provide an ID . I submitted driver's license's photo. They asked me to wait for 2 days, Didn't receive any notification from them 3rd i called and they told me my ID was not approved that's why my account is closed. all this proses took 15 days and the amount i had in my account they said will be sent by check which takes another 15 days. So just to get my own money i have to wait for a month. I am still waiting for the check.

8 years ago

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Belen Cardoza Chatsworth, CA

I recently lost my debit card. Charges totally $245. were charged to my account. I reported these unauthorized charges. Its been 15 days and still waiting for them to credit my account. I was told it will take up to 45 days to get my money. If I wanted my money faster I should call each vendor to ask inform them of the incident. Once you file a claim you are not suppose to call customer service because they will have no information. Will never use this bank again.

8 years ago

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jmac

These are a bunch of hateful crooks and they need shut down. They got my money already and said I cant have it till July 11th when the bank on my end says it cleared yesterday and they have the money. Then this manager named Eric got smart and well just hung up on me like it was funny to him. DONT DO BUSINESS WITH THESE PEOPLE AND IF YOU DO DONT SAY YOU WERENT WARNED.

9 years ago

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kreature bt (kreature ESQ.)

By far THE worst financial experience in my entire life. Money missing from account. Can't access account and haven't been able to in over a month. Told my Securtiy Question is not being answered correctly, but it is. They are baffled. No explanation. Can't activate cards. Had to upload ID for even more verification. And while all this has happened, no access to my $500, yet somehow transactions have processed and the funds are virtually all gone.

9 years ago

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Nicolas Meza jr

I was very pleased with my gobank card until my information was hacked and my account was cleaned out. The worst part of the whole situation is that GOBANK customer service is the worst i have ever seen. I have called trying to file a dispute for the lost funds which has been 5 days now and spend at least 1 hour on hold before i get tired and just hang up. So i have spent at least 8 hours on hold with no results.

9 years ago

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Teresa Turner Atascadero, CA

Although you can view and print a statement, you can not download data for accounting needs. The only format the file comes is a .pdf. Currently they do not have a .csv (spreadsheet) or .dat (database) file format. At this time, I can not do my taxes based on the limitations of their file format. I have been trying for six months to have this remedied and so far, no luck.

9 years ago

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Meimou Austin, TX

Scam. I should have read the reviews.. I admit it, I should have read the reviews first because they just took me for $23.00. I tried to verity my account but my tell me: "Whoops. That doesn't match up. Please take a look at your card expiration date and re-enter it." Thing is I put in the exp date correctly...dozens times. I thought it was a malfunction at first, but after I read the reviews, I believe it's a scam. I'm sick of corporations pulling this stuff. I seriously think we should consider a class action lawsuit.

9 years ago

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Kelley and David

Gobank is great, UNTIL you have a problem; their CS representatives are obviously doing nothing but reading from scripts, my husband has spent hours on the phone and time off work trying to get $1400 dollars in erroneous pending charges removed from our account, as of today they have stayed on the account for over 20 days causing our house payment to be late and delayed us putting a downpayment on a new vehicle. My recommendation is that you NOT use this company.

9 years ago

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Brianna G. Quattlebaum

Lost my card and had no access to my money for over 2 weeks. They only have 2 options to get your money but neither of them worked for my situation and they refused to even try to work with me. My new card was going to be arriving soon but I needed my money now so when I called I got the run around by what sounded like the same girl who was pretending to be a supervisor then someone from the lost card department. Each time I was transfered they cancelled my card and requested a new one. So now I'm waiting...... once I get my money I'm never using them again!

9 years ago

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Jennifer West GA

It has now been 12 days and counting. I was issued a refund by a merchant who only charged my card by accident. You would think this would be automatic. For the 10th day they said it was still pending, then it was not found. Now it has been found but being investigated bc "This never happens " I don't even know how to get my.money I am so pissed. $157.10. Why would a bank have to steal. But I am reporting them.to the FDIC

9 years ago

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Jennifer Nichols Monmouth, ME

If you expect to have access to your own money or even decent US based customer service, do not purchases a GoBank card!! Because they screwed up my mailing address, they deactivated my card, with every dime I have put on it, and now have to wait 7 business days to get at MY MONEY????? Not one customer service rep eis from the US, they barely speak English, nobody above the phone answers to speak with, no expedited shipping of cards, no help with problems they create, etc...... Do Not EVER purchase a GoBank or Green Dot card from WalMart, total fraud!! Jennifer from Maine

10 years ago

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Alexus Mayfield Edinburg, TX

horrible customer service if disputing any transaction refund or otherwise they will cancel your card with no prior given notice and send a new one also the bank will not authorize any transactions untill you activate the new card smh I Don't think I will be keeping this account as soon (if ever) as i get my new card i will be taking out all my money and hopefully opening a One United Bank account I all ready have a cc with them and so far no complaints

10 years ago

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Andy Price Seattle, WA

Uber uses GoBank for instant pay but you can not even withdraw all your money. Max withdraw is $2500 every 30 days. So if you make $5000 per month and deposit it you will never see all your money without closing your account even then it takes weeks upon weeks to get a check. IF even GoBank decides your account was legit. I've heard of others closing their accounts GoBank freezing the money and saying you must prove every transaction.

10 years ago

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Diyah

I have been having an issue with the card since my second week of use. They have taken finds out of my account that were not supposed to. If I have a negative balance and try and clear the balance by transferred funds into the account, the negative balance gets higher. I'm so frustrated with this card and most of their representatives. The majority act like its nothing they can do about it or as if they're a part of a scam.

10 years ago

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Bridgetteturley Lafayette, CO

This is the worst company ever!! They have been holding on to funds that I have earned when driving for Uber. I wouldn't recommend this company EVER!!! Unless you don't want to see your funds. They keep saying they will get back to me in 1 business day. It's been 4 DAYS!! And not to mention no one speaks English!!!! I have had NO food or gas for 4 days because of these people. When I called they kept apologizing and saying their system needs to update. It's been 4 days!!!!

10 years ago

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Darren Modesto, CA

They have frozen my account with over $300 in it and say they need receipts from deposits before they can free the money. The whole idea, fools, is there is no paper receipt its supposed to be online. The customer service will not answer and say the same recorded thing over and over. They are holding my electronically deposited money from a legitimate source and will not give me access or explanation. They are crooks and I will have to go the congressman's office to try for help.

10 years ago

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james alexander Springfield, MO

I attempted to transfer $125 to my vault and it was declined. According to a gobank guide it was done while the system was upgrading and that's why it was declined. The $125 simply vanished from my account. I've sent numerous emails only to be answered once and I've called them four times only to be told that it was turned in to their technical department and that's been 8 days ago today. I'm getting very upset because any resolution should not take this long especially when it was their fault. I NEED MY MONEY!!!

10 years ago

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Michaela Smith

GoBank took my money out of my Account ($65) and told me it was a glitch in that system and I would be notified when the money was returned to my account Needless to say, I still haven’t gotten my money back and I have rerouted all incoming direct deposits. When I do get my money, I’m shredding my card and no longer using this bank. THEFT!!

1 year ago

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Rebecca

We were customers for 10+ years. This one transaction worth 808.08, and 35.99. A cable company from the east coast fraudulently stole our money, and GoBank agreed with them. Does it help that we live in MN, and pay our own cable company here in MN. No customer services.

2 years ago

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Jeanyce Thompson Philadelphia, PA

They are the worst. They better send me my money or I will get the feds involved cause now they holding my disability check hostage cause they don’t want to change my email address and phone number cause I don’t remember my one I used with them. I reported them to the bbb and fdic

3 years ago

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Neighbor

ATTENTION ALL UBER DRIVERS!: DO NOT SIGN UP FOR AN UBER GoBank account. Highly unethical business practices. They will steal your money! (There is nothing UBER can/will do about it.) Add a different account/card to your wallet and enjoy the pay that you earned for your hard work. You deserve better than GoBank. FRAUD!

4 years ago

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Pedro Maisyn Giles Baltimore, MD

They suck I closed my account in 2019 they were supposed to send me out a refund check in April 2021 never got it . I was also supposed to be getting a check in October and November from two years ago of closing the account and guess what I still don’t have it they are liars con artists and thieves

4 years ago

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David Dill Seattle, WA

I have almost 1300.00 from a check I was supposed to get over a month ago I tried transferring the money it wouldn't let me I have been calling to try and get my money and at first they told me 2 weeks and now it's 30 days stay away from these lying thieves we now have a attorney we're going after these bastards

4 years ago

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Steven S Jackson WA

Sucked just closed my account with no warning. No email no snail mail anything. Reason for closing, the program had ended. Whatever that means. It is all they would say. Plus I get to wait 30 days before I get the funds that were in the account.

4 years ago

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Jill Lewis Dallas, TX

The absolute worst and sorriest excuse for Bank on the face of the earth! They will steal your money and leave you on hold for hours and hang up on you and nobody even speaks English well you can’t understand them. They stole $200 from my account and now they refused to give it back over an ATM error!! Beware beware beware do not use this bank

5 years ago Edited September 14, 2021

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Brian BIDDLE Nashville, TN

Did not transfer the $900 i set up to send to my regular bank as i use go bank for money i make driving uber. Been 3 weeks and a day and they still have not transferred the money. Calling an attorney tomorrow. I guess the need my pay check.more than me.

5 years ago

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D Studio City, CA

Blocked my account cause I returned some items that I made from that account. Horrible customer service. Can't understand why they block my account I have over $600 and they still charging me monthly fees for an account I can't use.

5 years ago

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Deshay johnson Indianapolis, IN

is full of crap they lied about overdraft protection they say if you get to direct deposit you be available for that $20 overdraft I got three direct deposits they going to tell me I can't enroll until March 29th Liars Liars Liars Liars Liars Liars on getting a lawyer

5 years ago

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Michelle Sanchez ,

I think go2bank just stole my identity. I gave then my social to stop them from sending me texts and to delete this unknown account. I never opened or heard about this company. I am still gettint text messages about untrusted deviced connecting to this account. HELP!!!

5 years ago

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Nothavingit Northfield, OH

Absolutely SHADY! I am getting text messages that my debit card is on the way? So I reach out worried that someone may be using my info, and am told no, this is just a promotional thing??? A promotion, sending me a bank card? Umm okay you shady people, take my info out of your system. I reported to BBB.

5 years ago

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Gerard Vaughan Brooklyn, NY

I'm so glad that I read these reviews cause now I know who scammed me.GoBank.They double charged my account not once but twice.Not knowing if it was the deli or Gobank,there's no doubt in my mind now who it was.Now I understand why they denied my dispute.What do you expect from a third world bank.

5 years ago

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Ian miller Jenks, OK

I'm not giving you any stars I get it in the mail says I have 23 hundred and some dollars available I approved the approved and I activate the card but yet I don't have the money so you lied to me and another mother f****** Liars

5 years ago

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Do NOT Bank With GOBANK New Orleans, LA

This bank does not have a branch for you to go into, so if you lose your card and need money you are assed out. I inquired on getting my card expedited as the representative mentioned! but only certain accounts qualify! But yet him or his rude supervisor couldn't say which accounts. please note I will not be banking with them any longer

5 years ago

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William Warren Las Vegas, NV

Total scam. Allowed me to open an account without an ID and then froze it claiming suspicious activity when there was no suspicious activity. Then after I was finally able to get an ID they had already closed my account and sent the money that was in my account back to the sender. Their customer service is a joke too!

5 years ago

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Bette Pittsburgh, PA

I received a gobank card at my address but in a unknown name! I called number on back of card, oh my! All sounded bad! First person sounded on cellphone with bad connection, then fraud dept person, couldn't understand a word from her, she eventually just hung up on me! I reported to federal government on fraud .....this bank needs closed

5 years ago

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Bob Cottle Simi Valley, CA

I think this so-called bank is a scam. If you receive a debit card from them I would discard it immediately. I just received a debit card from them in the mail and I did not open an account with them. Lots of scams out there.

6 years ago

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Zenda Las Vegas, NV

My SBA loan was deposited into my Uber GoBank Account on June 30, 2020. My account has been on hold for 14 days now. After speaking with corporate I was informed that my account should be cleared up by 7/13/2020 It is now 7/14/2020 and my account is still blocked.

6 years ago

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Larry Apfel Atlanta, GA

I would give GoBank Zero stars if I could. Their fees are usurious. Fees waved with $500/month direct deposit which my employer does not offer. Charges to deposit checks or to deposit cash. This is a bank of last resort. If you have ANY other option, use it. DO NOT USE GOBANK!

6 years ago

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Dee Gallegos Denver, CO

If I could give this bank negative stars I would. Worst bank of all time. They are a huge scam and I would not trust them with anything. They deposit your money into other people's accounts and then won't help you fix it. This company shouldn't even be allowed to do business.

6 years ago

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Teach Edmond, OK

Got a credit card from GoBank I never applied for. I cannot get a hold of a human to close this fraudulent account! The phone number and website require very personal information before letting you move to any options. I think this is a shady business and would NOT trust it!

6 years ago

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JAckjack Fairhope, AL

I did not open an acct with GoBank but received a text telling me I had just changed my debit card ATM PIN. I tried calling but can't get anyone on the phone. They will only communicate after you enter a social security number (which I won't give over the phone) or with an acct number which I do not have.

6 years ago

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Libby Munro Owensboro, KY

They SUCK. They don’t answer the phone or messages for BASIC customer service requests. Now they are preventing my home loan from going through because they won’t answer the phone. What kind of a bank does that? I’m switching as soon as I can. I’m disgusted.

6 years ago